PLEASANT HEARTH VFF-PH32LP-H2 (01) PDF Document

If you smell gas near your appliance, follow these steps immediately:

Do not try to light any appliance.

Do not touch any electrical switch; do not use any phone in your building.

Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

If you cannot reach your gas supplier, call the fire department.

If the gas pressure is too low, you may experience the following symptoms:

The pilot will not stay lit.

The burners will have delayed ignition.

The fireplace will not produce specified heat.

For propane/LP units, the propane/LP gas supply may be low.

If you feel your gas pressure is too low, contact your local natural or propane/LP gas supplier.

Early signs of carbon monoxide poisoning resemble the flu with headaches, dizziness, or nausea. If you have these signs, the heater may not be working properly. Get fresh air immediately! Have the heater serviced.

Some people are more affected by carbon monoxide than others. These include pregnant women, people with heart or lung disease, people who are anemic, those under the influence of alcohol, and those living in high altitudes.

Failure to position the parts in accordance with the diagrams or failure to use only parts specifically approved with this fireplace may result in property damage or personal injury. Always have the screen in place before operating the fireplace.

1. If equipped, lift the fireplace screen up and pull out to remove. Set the screen aside until installation has been completed.

2. Cut two plastic straps to remove the log from the firebox cavity. Set the log aside.

3. An optional blower is available. Install the optional blower now if applicable. Follow installation instructions provided with the blower.

4. Locate four black Phillips sheet metal screws in the hardware packet.

5. Slide the hood between the louver and firebox top and align screw holes.

6. Insert screws and tighten firmly.

Carefully lift the insert through the center opening in the front of the fireplace. Slide the insert back through the opening until the metal trim makes contact with the front of the mantel.

This heater is intended for use as supplemental heat. Do not install this heater as your primary heat source. Maintain the minimum clearances. If possible, provide greater clearances from the floor, ceiling, and adjoining wall than required.

Clearances from the side of the fireplace cabinet to any combustible material and wall should be at least 6 inches on either side.

Clearances from the top of the fireplace opening to the ceiling should not be less than 36 inches.

If you install the fireplace in a home garage, the fireplace pilot and burner must be at least 18 inches above the floor, and locate the fireplace where a moving vehicle will not hit it.

It is very important to install the logs exactly as instructed. Do not modify logs. Use only logs supplied with the heater. Each log is marked with a number.

1. Insert log #1 onto the rear brackets of the base pan.

2. Insert log #2 onto the middle row of pins on the base pan.

3. Insert log #3 onto the front right pin of the base pan.

4. Insert log #4 onto the front left pin of the base pan.

5. Insert log #5 onto the left pins of log #1 & #2 and the pin of log #3.

After installing logs, add decorative cinders around the grate base, do not place any decorative cinders on logs or burner.

1. STOP! Read the safety information provided in the manual.

2. Open the lower access panel located below the fireplace screen.

3. Set the receiver switch to “ON” position.

4. Turn the control knob clockwise to the “OFF” position.

5. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! If you don’t smell gas, go to the next step.

6. Push in slightly and turn the control knob counterclockwise to the “PILOT” position. Depress the control knob.

7. With the control knob depressed, push down on the ignitor button until the pilot lights. The pilot is located behind the fireplace screen, centered near the rear of the burner.

8. Keep the control knob depressed for (30) seconds after the pilot lights. Release the control knob. If the control knob does not pop up when released, stop and immediately call a qualified service technician or gas supplier. If the pilot goes out, repeat steps 4 through 8. Wait (1) minute before attempting to light the pilot again.

9. Turn the control knob counterclockwise to the “ON” position.

10. To use the included thermostatic remote control, set the receiver switch to the “REMOTE” position. Press the ON button to turn on the remote to ignite the main burner.

1. Set the thermostat to the lowest setting.

2. Press the OFF button on the remote control.

3. Open the lower access panel located under the fireplace screen.

4. Push in slightly and turn the control knob clockwise to the “OFF” position.

5. Close the lower access panel.

To operate the system in the manual “MODE” do the following:

ON OPERATION: Press the ON key. The appliance flame will come on. During this time the LCD screen will show ON, after 3 seconds the LCD screen will default to display room temperature and the word TEMP will show. (Flame icon will appear on LCD screen in manual on mode).

OFF OPERATION: Press the OFF key. The appliance flame will shut off. During this time the LCD screen will show OF, after 3 seconds the LCD screen will default to display room temperature and the word TEMP will show.

To set the THERMO MODE and DESIRED room temperature:

1. Press the MODE key until the LCD screen shows the word ROOM, then the remote is in the thermostatic mode.

2. Press and hold the SET key until the desired set temperature is reached. (By pressing and holding the set key the LCD screen set numbers will increase from 45 degrees to 99 degrees then restart over at 45 degrees).

3. Release the SET key. The LCD screen will display the set temperature for 3 seconds and the LCD screen will flash the set temperature for 3 seconds, then the LCD screen will default to display the room temperature.

Note: The highest SET temperature is 99 degrees Fahrenheit (32 degrees Celsius) and the lowest temperature is 45 degrees Fahrenheit (6 degrees Celsius).

Check the pilot flame pattern often. A correct pilot flame pattern should be touching the thermocouple. If the pilot flame pattern is incorrect and not touching the thermocouple, the thermocouple will cool and shut down the fireplace.

If the pilot flame pattern is incorrect:

1. Turn the fireplace off.

2. Refer to the Troubleshooting section of the manual.

We recommend that you clean the unit every three months during operation and have the fireplace inspected yearly by a qualified service person.

1. Shut off the unit including the pilot. Allow the unit to cool for at least 30 minutes.

2. Inspect burner, pilot, and primary air inlet holes on the orifice holder for dust and dirt.

3. Blow air through the ports/slots and holes in the burner.

4. Check the orifice holder located at the end of the burner tube again. Remove any large particles of dust, dirt, lint, or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the orifice holder.

6. Clean the pilot assembly also. A yellow tip on the pilot flame indicates dust and dirt in the pilot assembly. With the unit off, lightly blow air through the air inlet hole (about 2″ from where the pilot flame comes out). You may blow through a drinking straw if compressed air is not available.

To clean parts, we recommend using compressed air no greater than 30 PSI.

Possible causes and corrective actions include:

1. Ignitor electrode is positioned wrong. (Replace electrode.)

2. Ignitor electrode is broken. (Replace electrode.)

3. Ignitor electrode is not connected to ignitor cable. (Replace ignitor cable.)

4. Ignitor cable is pinched or wet. (Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry.)

5. Damaged ignitor cable. (Replace ignitor cable.)

6. Bad piezo ignitor. (Replace piezo ignitor.)

Possible causes and corrective actions include:

1. Gas supply is turned off or equipment shutoff valve is closed. (Turn on gas supply or open equipment shutoff valve.)

2. Control knob not fully pressed in while pressing ignitor button. (Fully press in control knob while pressing ignitor button.)

3. Air in gas lines when installed. (Continue holding down control knob. Repeat igniting operation until air is removed.)

4. ODS / pilot is clogged. (Clean ODS/pilot or replace ODS/pilot assembly.)

5. Control knob not in PILOT position. (Turn control knob to PILOT position.)

6. Depleted gas supply (propane). (Contact local propane/LP gas company.)

Possible causes and corrective actions include:

1. Control knob is not fully pressed in. (Press in control knob fully.)

2. Control knob is not pressed in long enough. (After ODS/pilot lights, keep control knob pressed in 30 seconds.)

3. Equipment shutoff valve is not fully open. (Fully open equipment shutoff valve.)

4. Thermocouple connection is loose. (Hand tighten until snug, and then tighten ¼ turn more.)

5. Thermocouple damaged. (Replace thermocouple.)

6. Control valve damaged. (Contact customer service.)

Possible causes and corrective actions include:

1. Burner orifice is clogged. (Clean burner orifice or contact customer service.)

2. Burner orifice diameter is too small. (Contact customer service.)

3. Inlet gas pressure is too low. (Contact your gas supplier.)

Possible causes and corrective actions include:

1. Manifold pressure is too low. (Contact your gas supplier.)

2. Burner orifice is clogged. (Clean burner or contact customer service.)

Possible causes and corrective actions include:

1. Burner orifice is clogged or damaged. (Clean burner orifice or contact customer service.)

2. Burner is damaged. (Contact dealer or customer service.)

3. Gas regulator is damaged. (Replace gas regulator.)

Possible causes and corrective actions include:

1. Not enough air. (Check burner for dirt and debris. If found, clean burner.)

2. Gas regulator is defective. (Replace gas regulator.)

3. Inlet gas pressure is too low. (Contact your gas supplier.)

The metal is expanding while heating or contracting while cooling. This is common with most heaters. If noise is excessive, contact a qualified service technician.

Possible causes and corrective actions include:

1. Heater is burning vapors from paint, hair spray, glues, etc. (Ventilate room. Stop using odor causing products while heater is running.)

2. Gas leak. (Locate and correct all leaks.)

3. Low fuel supply. (Refill supply tank.)

Possible causes and corrective actions include:

1. Not enough fresh air is available. (Open window and/or door for ventilation.)

2. Low line pressure. (Contact local gas supplier.)

3. ODS/pilot is partially clogged. (Clean ODS/pilot.)

Possible causes and corrective actions include:

1. Turning control knob to high (5) position when burner is cold. (Turn control knob to low (1) position and let warm up for a minute.)

2. Air in gas line. (Operate burner until air is removed from line. Have gas line checked by local propane/LP gas company.)

3. Air passageways on heater are blocked. (Observe minimum installation clearances.)

4. Dirty or partially clogged burner orifice. (Clean burner or contact customer service.)