PLEASANT HEARTH VFF-PH20LP-2T2 (01) PDF Document

If you smell gas, follow these steps immediately:

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

Additionally, do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

The specifications for the Propane (LP) series, which includes the PLEASANT HEARTH VFF-PH20LP-2T2, are as follows:

If the gas pressure for your PLEASANT HEARTH VFF-PH20LP-2T2 is too low, you may notice the following issues:

• The pilot will not stay lit.

• The burners will have delayed ignition.

• The fireplace will not produce the specified heat.

• For propane/LP units, the propane/LP gas supply may be low.

If you suspect low gas pressure, you should contact your local propane/LP gas supplier.

Early signs of carbon monoxide poisoning resemble the flu, with symptoms such as headaches, dizziness, or nausea. If you experience these signs, the heater may not be working properly. You should get fresh air immediately and have the heater serviced. Some people are more affected by carbon monoxide than others, including pregnant women, people with heart or lung disease, people who are anemic, those under the influence of alcohol, and those living in high altitudes.

1. This appliance is only for use with the type of gas indicated on the rating plate and is not convertible.

2. Do not place propane/LP supply tank(s) inside any structure. Locate them outdoors.

3. This fireplace shall not be installed in a bedroom or bathroom.

4. Do not use this as a wood-burning fireplace. Use only the provided logs.

5. Do not add extra logs, ornaments, or lava rock. This can cause sooting.

6. If logs ever appear to smoke, turn off the fireplace and call a qualified service person.

7. To prevent soot, follow the cleaning and maintenance instructions.

8. Turn the fireplace off before using furniture polish, wax, or carpet cleaner nearby to avoid creating a white powder residue.

9. This fireplace needs fresh air ventilation to run properly and has an Oxygen Depletion Sensing (ODS) safety shutoff system.

10. Do not run the fireplace where flammable liquids are stored or under dusty conditions.

11. Do not use this fireplace to cook food or burn paper.

12. Never place any objects in the fireplace or on the logs.

13. Do not use the fireplace if any part has been underwater. Call a qualified service technician immediately.

14. Turn off and unplug the fireplace and let it cool before servicing.

15. Operating the fireplace above elevations of 4,500 feet could cause pilot outage.

16. Do not operate the fireplace if a log is broken or chipped (dime-sized or larger).

17. To prevent performance problems, do not use a propane/LP fuel tank of less than 100 lb. capacity.

18. Provide adequate clearances around air openings.

1. Remove the fireplace cabinet and hood from the carton. The log is wrapped and inside the fireplace; do not remove it at this time.

2. Remove all protective packaging applied to the fireplace for shipment.

3. Make sure your fireplace includes one hardware packet.

4. Check the fireplace for any shipping damage. If it is damaged, do not return it to the store. Contact customer service for assistance.

You will need a Phillips screwdriver and scissors. Follow these steps:

1. If equipped, lift the fireplace screen up and pull it out to remove. Set it aside.

2. Cut the two plastic straps to remove the log from the firebox cavity. Set the log aside.

3. If you have an optional blower, install it now following the instructions provided with the blower.

4. Locate the four black Phillips sheet metal screws from the hardware packet.

5. Slide the hood between the louver and the firebox top, and align the screw holes.

6. Insert the screws and tighten them firmly.

After assembly, carefully lift the insert through the center opening in the front of the mantel. Slide the insert back until the metal trim makes contact with the front of the mantel. Always have the screen in place before operating the fireplace.

Use this worksheet to determine if you have a confined or unconfined space for your PLEASANT HEARTH VFF-PH20LP-2T2. The space includes the room where the heater is installed plus any adjoining rooms with doorless passageways or ventilation grills.

1. Determine the volume of the space:
Length x Width x Height = cubic feet (volume of space).
Example: 20 ft. (L) x 16 ft. (W) x 8 ft. (H) = 2560 cu. ft.

2. Determine the maximum BTU/hr the space can support:
(Volume of space) ÷ 50 cu. ft. = Maximum BTU/hr the space can support.
Example: 2560 cu. ft. ÷ 50 cu. ft. = 51.2, or 51,200 maximum BTU/hr.

3. Add the BTU/hr of all fuel-burning appliances in the space.
Include your vent-free heater, gas water heater, gas furnace, etc. Do not include direct-vent appliances as they draw air from the outdoors.
Example: Gas water heater (30,000 BTU/hr) + Vent-free heater (26,000 BTU/hr) = 56,000 BTU/hr total.

4. Compare the maximum BTU/hr the space can support with the actual BTU/hr used.
Example: 51,200 BTU/hr (maximum support) vs. 56,000 BTU/hr (actual used).

If the actual BTU/hr used is more than the maximum BTU/hr the space can support, the space is considered confined. You must provide additional fresh air. Your options are:

a) Rework the worksheet, adding the space of an adjoining room. If this makes the space unconfined, remove the door or add ventilation grills between the rooms.

b) Vent the room directly to the outdoors.

c) Install a lower BTU/hr heater if that makes the room unconfined.

If the actual BTU/hr used is less than the maximum, the space is unconfined and no additional fresh air ventilation is needed.

For safe operation, maintain the following minimum clearances to combustible materials:

• Side Wall Clearance: 6 inches from the side of the fireplace cabinet to any combustible material or wall.

• Ceiling Clearance: 36 inches from the top of the fireplace opening to the ceiling.

• Front Clearance: 36 inches in front of the fireplace.

This firebox is only for use with the mantel provided. If installing in a home garage, the pilot and burner must be at least 18 inches above the floor, and the fireplace must be located where a moving vehicle will not hit it.

Before installing the fan accessory, the firebox must be disconnected from the gas supply and removed from the mantel by a qualified service person.

1. Remove the Blower Access Panel.

2. Mount the Blower onto the bottom of the Fireplace Top using 4 screws.

3. Attach the Power Cord to the Blower Access Panel with screws.

4. Attach the Temperature Sensor to the Combustion Top using 2 sheet metal screws.

5. Insert the wires marked with AUTO, OFF, and MAN into the line slot on the right corner, keeping them close to the bottom.

6. Insert the two female plugs marked T1 and T2 into the two male ports on the Temperature Sensor.

7. Insert the female plug on the white power supply wire (P1) into the corresponding male port (P1).

8. Insert the female plug on the black power supply wire (P2) into the corresponding male port (P2).

9. Insert the blower link (male plug) into the power link (female port).

10. Bind wires with cable ties and attach the ties to the holes on the back of the Outer Casing.

11. Insert the AUTO, OFF, MAN wires through the Rocker Switch opening.

12. Connect the AUTO, OFF, MAN wires to the three corresponding male ports on the Rocker Switch. Match the “Auto” wire to the “-” symbol and the “Man” wire to the “II” symbol.

13. Push the Rocker Switch into the Control Panel and secure it.

14. Check that all wires are secure and reattach the Blower Access Panel to the Outer Casing. Capture the Green Ground wire between the Access Plate and Outer Casing with the upper right screw.

A qualified service technician must connect the heater to the gas supply, following all local codes. You will need an 8″ adjustable wrench, 8″ pipe wrench, flexible gas line, fittings, sealant, and a shutoff valve.

CAUTION: Never connect the heater directly to the gas supply. An external regulator (not supplied) must be installed between the gas supply and the heater. For propane (LP), you must reduce incoming gas pressure to between 11 and 14 inches of water column.

1. Install an external regulator with the vent pointing down to protect it from freezing rain or sleet.

2. Use only new black iron or steel pipe (1/2 in. diameter or greater). Internally tinned copper tubing may be used in some areas; check local codes.

3. The installation must include an equipment shutoff valve, a union, and a plugged 1/8-in. NPT tap for test gauge hookup, upstream from the heater.

4. Install a sediment trap in the supply line between the fuel supply and the heater. This traps moisture and contaminants.

5. Apply pipe joint sealant lightly to male threads to prevent excess sealant from clogging heater valves.

6. Hold the gas regulator with a wrench when connecting it to gas piping to avoid damage.

7. Install a 3/8″ fitting to the Fireplace Cabinet Regulator using sealant, directing the attachment toward your gas supply line.

8. Install the gas line to the fitting and attach it to the Shut Off Valve. You may need to create an access hole in the mantel cabinet.

9. After all connections are made, check for gas leaks.

It is very important to install the 5 logs exactly as instructed to ensure proper performance and prevent sooting. Each log is marked with a number.

1. Log #1: Insert log #1 onto the rear row of pins on the base pan.

2. Log #2: Insert log #2 onto the front left pin on the base pan.

3. Log #3: Insert log #3 onto the front right pin on the base pan.

4. Log #4: Insert log #4 onto the left pin of log #1 and the pin of log #2.

5. Log #5: Insert log #5 onto the right pin of log #1 and the pin of log #3.

After installation, check to ensure no yellow flame comes in contact with any log when the heater is set to High. If it does, reposition the logs according to these instructions.

Never use an open flame to check for leaks. Always test all gas piping and connections for leaks after installing or servicing.

1. Create a mixture of liquid soap and water.

2. Open the main equipment shutoff valve and the gas supply tank valve.

3. Make sure the control knob of the heater is in the OFF position.

4. Apply the soap and water mixture to all gas joints from the equipment shutoff valve to the control valve.

5. If bubbles form, there is a leak. Tighten the connection and re-check. Correct all leaks immediately.

6. After confirming no leaks, light the heater and check all other internal joints for leaks.

7. When finished, turn off the heater.

BEFORE LIGHTING, smell all around the appliance area for gas, including near the floor. If you smell gas, STOP and follow the safety instructions.

1. STOP! Read the safety information first.

2. Open the lower access panel located below the fireplace screen.

3. Turn the control knob clockwise to the “OFF” position.

4. Wait five (5) minutes to clear out any gas. Then smell for gas again. If you smell gas, STOP! If not, proceed to the next step.

5. Turn the control knob counterclockwise to the “PILOT” position. Depress the control knob.

6. With the control knob depressed, push down on the ignitor button until the pilot lights. The pilot is located behind the screen, near the rear of the burner.

7. Keep the control knob depressed for thirty (30) seconds after the pilot lights, then release it.

• If the control knob does not pop up when released, stop and immediately call a qualified service technician.

• If the pilot goes out, repeat steps 3 through 7. Wait one (1) minute before trying again. If the pilot still goes out after several tries, turn the control knob to “OFF” and call a qualified service technician.

8. Once the pilot is lit and stable, turn the control knob counterclockwise to your desired heat setting.

9. Close the lower access panel.

1. Open the lower access panel located under the fireplace screen.

2. Turn the control knob clockwise to the “OFF” position.

3. Close the lower access panel.

Pilot Flame Pattern:

Check the pilot flame pattern often. A correct pilot flame will be steady and touching the thermocouple. An incorrect flame will not touch the thermocouple, which will cause it to cool and shut down the fireplace. If the pilot flame is incorrect, turn the fireplace off and refer to the troubleshooting guide.

Burner Flame Pattern:

A correct burner flame pattern will have flames 2-3 inches above the logs. An incorrect pattern shows sporadic, irregular flame tipping and should not be dark or have an orange/reddish tinge. Note that when using the fireplace for the first time, the flame will be orange for about an hour as the logs cure. If the burner flame pattern remains incorrect, turn the fireplace off and consult the troubleshooting guide.

Turn off the heater and let it cool completely before servicing. You must keep control areas, burner, and circulating air passageways clean.

Burner and Pilot Cleaning:

We recommend cleaning the unit every three months during operation and having it inspected yearly by a qualified service person.

1. Shut off the unit, including the pilot. Allow it to cool for at least 30 minutes.

2. Inspect the burner, pilot, and primary air inlet holes on the orifice holder for dust and dirt.

3. Blow air through the ports/slots and holes in the burner using compressed air (no greater than 30 PSI). A drinking straw can be used to blow air through the pilot air inlet hole if compressed air is not available.

4. Check the orifice holder at the end of the burner tube. Remove any large particles of dust, dirt, lint, or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the orifice holder.

6. Repeat steps 3 and 4 if large clumps of dust may have been pushed into the burner.

Log Set:

If you remove the log set for cleaning, refer to the manual for proper placement instructions. Replace the log set if it is broken or chipped (dime-sized or larger).

Cabinet:

Use a vacuum cleaner or pressurized air to clean the air passageways. For the exterior, use a soft cloth dampened with a mild soap and water mixture to wipe the cabinet and remove dust.

If there is no spark at the ODS/pilot when the ignitor button is pressed, check the following possible causes and corrective actions:

If the pilot flame extinguishes after you release the control knob, please review the following potential issues and solutions:

A high yellow flame during combustion can be caused by several factors. Here are the possible causes and corrective actions:

Unwanted odors can be caused by the heater burning vapors from paint, hair spray, glues, cleaning supplies, new carpet, etc. Operating the heater where such impurities exist may create fumes.

If your heater shuts off, it is likely the Oxygen Depletion Sensing (ODS) safety feature is operating. This system shuts down the fireplace if not enough fresh air is available.

Vent-free heaters add moisture to the air. If you see moisture or condensation on your windows, it is a sign of inadequate ventilation.

A whistling noise when the burner is lit can be caused by several issues. Please review the following table for solutions: