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What should I do if I smell gas near the PLEASANT HEARTH VFF-PH32LPB?
If you smell gas, follow these steps immediately:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
What are the specifications for the PLEASANT HEARTH VFF-PH32LPB?
| Model | PLEASANT HEARTH VFF-PH32LPB Series |
|---|---|
| Input Rating | 32,000 BTU |
| MIN Input Rating | N/A |
| Gas Type | LP (Propane) |
| Manifold Pressure | 10” WC |
| Max. Inlet Pressure | 14” WC |
| Min. Inlet Pressure | 11” WC |
What are the indications that the gas pressure is too low on the PLEASANT HEARTH VFF-PH32LPB?
If the gas pressure is too low, you may experience the following symptoms:
• Pilot will not stay lit.
• Burners will have delayed ignition.
• Fireplace will not produce specified heat.
• For propane/LP units, propane/LP gas supply may be low.
If you feel your gas pressure is too low, contact your local natural or propane/LP gas supplier.
What important safety information should be followed regarding the installation and operation of the PLEASANT HEARTH VFF-PH32LPB?
• Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.
• Due to high temperatures, locate this appliance out of traffic and away from furniture and draperies.
• Heater becomes very hot when operating. Keep children and adults away from hot surfaces to avoid burns or clothing ignition. Heater will remain hot for a time after shutoff. Allow surfaces to cool before touching.
• Carefully supervise young children when they are in the room with the heater.
• Do not place clothing or other flammable material on or near the appliance. Never place any objects in the heater.
• Any change to this fireplace/heater or its controls can be dangerous.
• Do not use any accessories not approved for use with this heater.
• This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.
• Do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) outdoors.
• This fireplace shall not be installed in a bedroom or bathroom.
• Do not use this fireplace as a wood-burning fireplace. Use only the logs provided with the fireplace.
• Do not add extra logs or ornaments such as pine cones, vermiculite or rock wool. Using these added items can cause sooting. Do not add lava rock around base. Rock and debris could fall into the control area of fireplace.
How do I assemble the hood on the PLEASANT HEARTH VFF-PH32LPB?
1. If equipped, lift fireplace screen up and pull out to remove. Set screen aside until installation has been completed.
2. Cut two plastic straps to remove log from firebox cavity. Set log aside.
3. An optional blower is available. Install optional blower now if applicable.
4. Locate four black Phillips sheet metal screws in the hardware packet.
5. Slide hood between louver and firebox top and align screw holes.
6. Insert screws and tighten firmly.
7. Carefully lift the insert through the center opening in the front of the fireplace. Slide the insert back through the opening until the metal trim makes contact with the front of the mantel.
What are the clearance requirements for the PLEASANT HEARTH VFF-PH32LPB?
Clearances from the side of the fireplace cabinet to any combustible material and wall should follow the diagram provided in the manual. Generally:
• Minimum 6 inches clearance on either side.
• Clearances from the top of the fireplace opening to the ceiling should not be less than 36 inches.
• Never install where curtains, furniture, clothing, or other flammable objects are less than 42 inches from the front, top, or sides of the heater.
• If you install the fireplace in a home garage, the fireplace pilot and burner must be at least 18 inches above the floor, and it must be located where a moving vehicle will not hit it.
• This firebox is only for use with the mantel provided.
How do I install the optional blower on the PLEASANT HEARTH VFF-PH32LPB?
Warning: Firebox must be disconnected from gas supply and removed from mantel before installing fan accessory. Contact a qualified service person to do this.
1. Remove Blower Access Panel.
2. Mount Blower onto bottom of Fireplace Top using 4 screws.
3. Attach Power Cord to Blower Access Panel.
4. Attach Temperature Sensor to the Combustion Top using 2 sheet metal screws.
5. Insert the wires marked with AUTO, OFF and MAN into line slot on the right corner. Keep wires close to the bottom.
6. Insert two wires’ female plugs marked with T1 and T2 (black and yellow) into two male ports on Temperature Sensor.
7. Insert the female plug on the white power supply wire (marked with P1), into the corresponding male port (marked with P1).
8. Insert the female plug (marked with P2) into the corresponding male port, which is on the black power supply wire (marked with P2).
9. Insert the blower link (male plug) into the power link (female port).
10. Bind wires with cable ties, and attach cable ties in holes on back of Outer Casing. Attach one in hole near the top and one in hole near the bottom.
11. Insert AUTO, OFF, MAN wires through the Rocker Switch opening.
12. Connect AUTO, OFF, MAN wires to the three corresponding male ports on the Rocker Switch. Match the “Auto” wire to the symbol “-” and the “Man” wire to the symbol “=” on the rocker switch.
13. Push Rocker Switch into Control Panel and secure.
14. Check that all wires are secure and reattach Blower Access Panel to Outer Casing. Capture the Green Ground wire between the Access Plate and Outer Casing with the upper right screw.
How do I connect the gas supply to the PLEASANT HEARTH VFF-PH32LPB?
A qualified service technician must connect the heater to the gas supply. Follow all local codes.
1. Install an equipment shutoff valve in an accessible location. Apply pipe joint sealant lightly to male threads.
2. A variety of options are possible for routing the Gas Connection Lines depending on where your Gas Supply line is located. Install the 3/8″ Fitting to the Fireplace Cabinet Regulator using Sealant and direct the attachment either left or right toward the Gas Supply Line.
3. Install the Gas Line to the 90 Deg. fitting and attach to the Shut Off Valve. It may be necessary to cut and access a hole in the side or bottom of the Mantel Cabinet depending on your particular connection.
4. Check all connections for gas leaks.
Note: Never connect heater directly to the gas supply. This heater requires an external regulator (not supplied). The external regulator for liquid propane must be supplied by the installer. For natural gas, it is provided by the gas supplier.
How do I check for gas leaks on the PLEASANT HEARTH VFF-PH32LPB?
Warning: Never use an open flame to check for a leak. Apply a mixture of liquid soap and water to all joints. If bubbles form, there may be a leak.
1. Open equipment shutoff valve.
2. Open gas supply tank valve.
3. Make sure control knob of heater is in the OFF position.
4. Check all joints from equipment shutoff valve to control valve. Apply mixture of liquid soap and water to gas joints. If bubbles form, there may be a leak.
5. Light heater. Check all other internal joints for leaks.
6. Turn off heater.
How do I assemble the logs on the PLEASANT HEARTH VFF-PH32LPB?
It is very important to install the logs exactly as instructed. Do not modify logs. Use only logs supplied with heater. Each log is marked with a number to help identify them.
1. Insert log #1 onto the rear brackets of the base pan.
2. Insert log #2 onto the middle row of pins on the base pan.
3. Insert log #3 onto the front right pin of the base pan.
4. Insert log #4 onto the front left pin of the base pan.
5. Insert log #5 onto the left pins of log #1 & #2 and the pin of log #3.
Note: After installing logs, add decorative cinders around the grate base, do not place any decorative cinders on logs or burner.
How do I light the pilot on the PLEASANT HEARTH VFF-PH32LPB (Manual Control Models)?
1. STOP! Read the safety information in the manual.
2. Open the lower access panel located below the fireplace screen.
3. Turn control knob clockwise to the “OFF” position.
4. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! If you don’t smell gas, go to the next step.
5. Turn control knob counterclockwise to the “PILOT” position. Depress control knob.
6. With control knob depressed, push down on the ignitor button until the pilot lights. The pilot is located behind the fireplace screen, centered near the rear of the burner.
7. Keep control knob depressed for (30) seconds after pilot lights. Release control knob.
8. Turn control knob counterclockwise to desired setting.
9. Close lower access panel.
How do I light the pilot on the PLEASANT HEARTH VFF-PH32LPB (Thermostat/Remote Control Models)?
1. STOP! Read the safety information.
2. Open the lower access panel. Set receiver switch to “ON” position.
3. Turn control knob clockwise to the “OFF” position.
4. Wait five (5) minutes to clear out any gas. If you smell gas, STOP!
5. Push in slightly and turn control knob counterclockwise to the “PILOT” position. Depress control knob.
6. With control knob depressed, push down on the ignitor button until the pilot lights.
7. Keep control knob depressed for (30) seconds after pilot lights. Release control knob.
8. Turn control knob counterclockwise to the “ON” position.
9. To use the included thermostatic remote control, set receiver switch to the “REMOTE” position. Press the ON button to turn on the remote to ignite the main burner.
How do I turn off the gas to the PLEASANT HEARTH VFF-PH32LPB?
1. Set thermostat to the lowest setting.
2. Press the OFF button on the remote control.
3. Open the lower access panel located under the fireplace screen.
4. Push in slightly and turn control knob clockwise to the “OFF” position.
5. Close lower access panel.
What are the functions of the remote control buttons for the PLEASANT HEARTH VFF-PH32LPB?
• ON: Operates unit to on position, Manually operated solenoid ON.
• OFF: Operates unit to off position, Manually operated solenoid OFF.
• MODE: Changes unit from manual mode to thermo mode.
• SET: Sets temperature in thermo mode.
How do I use the thermostat function on the PLEASANT HEARTH VFF-PH32LPB remote control?
1. Press the MODE key until the LCD screen shows the word ROOM, then the remote is in the thermostatic mode.
2. Press and hold the SET key until the desired set temperature is reached. (By pressing and holding the set key the LCD screen set numbers will increase from 45 degrees to 99 degrees then restart over at 45 degrees).
3. Release the SET key. The LCD screen will display the set temperature for 3 seconds and the LCD screen will flash the set temperature for 3 seconds, then the LCD screen will default to display the room temperature.
4. Press the MODE key to disengage the thermo mode. The word ROOM on the LCD screen will not show when the thermo is not in operation.
How do I sync the remote transmitter to the receiver on the PLEASANT HEARTH VFF-PH32LPB?
1. Be sure the slide button on the receiver is in the REMOTE position; the receiver will not LEARN if the slide switch is in the ON or OFF position.
2. Using a small screwdriver or end of a paperclip, gently press and release the black LEARN button inside the small hole labeled LEARN on the front face of the receiver.
3. When you release the LEARN button the receiver will emit an audible “beep”.
4. After the receiver emits the beep, press ANY button on the transmitter and release.
5. The receiver will emit several beeps indicating that the transmitter’s code has been accepted into the receiver.
How do I clean the burner and pilot on the PLEASANT HEARTH VFF-PH32LPB?
1. Shut off unit including pilot. Allow unit to cool for at least 30 minutes.
2. Inspect burner, pilot, and primary air inlet holes on orifice holder for dust and dirt.
3. Blow air through the ports/slots and holes in the burner.
4. Check the orifice holder located at the end of the burner tube again. Remove any large particles of dust, dirt, lint, or pet hair with a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the orifice holder.
6. Clean the pilot assembly also. With the unit off, lightly blow air through the air inlet hole. You may blow through a drinking straw if compressed air is not available.
Note: We recommend using compressed air no greater than 30 PSI.
Troubleshooting Guide for PLEASANT HEARTH VFF-PH32LPB
| Problem | Possible Cause | Corrective Action |
|---|---|---|
| When ignitor button is pressed in, there is no spark at ODS/pilot. | 1. Ignitor electrode is positioned wrong. 2. Ignitor electrode is broken. 3. Ignitor electrode is not connected to ignitor cable. 4. Ignitor cable is pinched or wet. 5. Damaged ignitor cable. 6. Bad piezo ignitor. |
1. Replace electrode. 2. Replace electrode. 3. Replace ignitor cable. 4. Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry. 5. Replace ignitor cable. 6. Replace piezo ignitor. |
| When ignitor button is pressed in, there is a spark at ODS/pilot but no ignition. | 1. Gas supply is turned off or equipment shutoff valve is closed. 2. Control knob not fully pressed in while pressing ignitor button. 3. Air in gas lines when installed. 4. ODS / pilot is clogged. 5. Control knob not in PILOT position. 6. Depleted gas supply (propane). |
1. Turn on gas supply or open equipment shutoff valve. 2. Fully press in control knob while pressing ignitor button. 3. Continue holding down control knob. Repeat igniting operation until air is removed. 4. Clean ODS/pilot or replace ODS/pilot assembly. 5. Turn control knob to PILOT position. 6. Contact local propane/LP gas company. |
| ODS/pilot lights but flame goes out when control knob is released. | 1. Control knob is not fully pressed in. 2. Control knob is not pressed in long enough. 3. Equipment shutoff valve is not fully open. 4. Thermocouple connection is loose. 5. Thermocouple damaged. 6. Control valve damaged. |
1. Press in control knob fully. 2. After ODS/pilot lights, keep control knob pressed in 30 seconds. 3. Fully open equipment shutoff valve. 4. Hand tighten until snug, and then tighten ¼ turn more. 5. Replace thermocouple. 6. Contact customer service. |
| Burner(s) does not light after ODS/pilot is lit. | 1. Burner orifice is clogged. 2. Burner orifice diameter is too small. 3. Inlet gas pressure is too low. |
1. Clean burner orifice or contact customer service. 2. Contact customer service. 3. Contact your gas supplier. |
| Delayed ignition of burner(s). | 1. Manifold pressure is too low. 2. Burner orifice is clogged. |
1. Contact your gas supplier. 2. Clean burner or contact customer service. |
| Burner backfiring during combustion. | 1. Burner orifice is clogged or damaged. 2. Burner is damaged. 3. Gas regulator is damaged. |
1. Clean burner orifice or contact customer service. 2. Contact dealer or customer service. 3. Replace gas regulator. |
| High yellow flame during burner combustion. | 1. Not enough air. 2. Gas regulator is defective. 3. Inlet gas pressure is too low. |
1. Check burner for dirt and debris. If found, clean burner. 2. Replace gas regulator. 3. Contact your gas supplier. |
| Gas odor during combustion. | 1. Foreign matter between control valve and burner. 2. Gas leak. |
1. Take apart gas tubing and remove foreign matter. 2. Locate and correct all leaks. |
| Heater produces a clicking/ticking noise just after burner is lit or shut off. | 1. Metal is expanding while heating or contracting while cooling. | 1. This is common with most heaters. If noise is excessive, contact qualified service technician. |
| White powder residue forming within burner box or on adjacent walls or furniture. | 1. When heated, the vapors from furniture polish, wax, carpet cleaners, etc., turn into white powder residue. | 1. Turn heater off when using furniture polish, wax, carpet cleaner or similar products. |
| Heater produces unwanted odors. | 1. Heater is burning vapors from paint, hair spray, glues, etc. 2. Gas leak. 3. Low fuel supply. |
1. Ventilate room. Stop using odor causing products while heater is running. 2. Locate and correct all leaks. 3. Refill supply tank (Propane/LP models). |
| Heater shuts off in use (ODS operates). | 1. Not enough fresh air is available. 2. Low line pressure. 3. ODS/pilot is partially clogged. |
1. Open window and/or door for ventilation. 2. Contact local gas supplier. 3. Clean ODS/pilot. |
| Gas odor exists even when control knob is in OFF position. | 1. Gas leak. 2. Control valve is defective. |
1. Locate and correct all leaks. 2. Contact customer service. |
| Heater produces a whistling noise when burner is lit. | 1. Turning control knob to high (5) position when burner is cold. 2. Air in gas line. 3. Air passageways on heater are blocked. 4. Dirty or partially clogged burner orifice. |
1. Turn control knob to low (1) position and let warm up for a minute. 2. Operate burner until air is removed from line. Have gas line checked by local propane/LP gas company. 3. Observe minimum installation clearances. 4. Clean burner or contact customer service. |
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