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What are the specifications for the PLEASANT HEARTH VFF-PH26NG-2H1?

The specifications for the PLEASANT HEARTH VFF-PH26NG-2H1 (VFF-PH26NG Series) are as follows:

Input Rating 27,500 BTU
MIN Input Rating 20,500 BTU
Gas Type NG (Natural Gas)
Manifold Pressure 5 inches WC
Max. Inlet Pressure 11 inches WC
Min. Inlet Pressure 7 inches WC

What should I do if I smell gas around the PLEASANT HEARTH VFF-PH26NG-2H1?

If you smell gas, do not try to light any appliance. Do not touch any electrical switch; do not use any phone in your building. Immediately call your gas supplier from a neighbor’s phone and follow the gas supplier’s instructions. If you cannot reach your gas supplier, call the fire department.


What are the signs that the gas pressure is too low on the PLEASANT HEARTH VFF-PH26NG-2H1?

If the gas pressure is too low, you may experience the following symptoms:

• The pilot will not stay lit.

• The burners will have delayed ignition.

• The fireplace will not produce specified heat.

If you feel your gas pressure is too low, contact your local natural gas supplier.


What are the minimum clearances to combustibles for the PLEASANT HEARTH VFF-PH26NG-2H1?

Maintain the following minimum clearances:

• Clearances from the side of the fireplace cabinet to any combustible material and wall: 6 inches on either side.

• Clearances from the top of the fireplace opening to the ceiling should not be less than 36 inches.

• Curtains, furniture, clothing, or other flammable objects must be at least 42 inches from the front, top, or sides of the heater.

• If installed in a home garage, the fireplace pilot and burner must be at least 18 inches above the floor.


How do I install the optional blower on the PLEASANT HEARTH VFF-PH26NG-2H1?

The firebox must be disconnected from the gas supply and removed from the mantel before installing the fan accessory. Follow these steps:

1. Remove Blower Access Panel.

2. Mount Blower onto the bottom of the Fireplace Top using 4 screws.

3. Attach Power Cord to Blower Access Panel.

4. Attach Temperature Sensor to the Combustion Top using 2 sheet metal screws.

5. Important: Insert the wires marked with AUTO, OFF and MAN into the line slot on the right corner. Keep wires close to the bottom.

6. Insert two wires’ female plugs marked with T1 and T2 (black and yellow) into two male ports on Temperature Sensor.

7. Insert the female plug on the white power supply wire (marked with P1), into the corresponding male port (marked with P1).

8. Insert the female plug (marked with P2) into the corresponding male port, which is on the black power supply wire (marked with P2).

9. Insert the blower link (male plug) into the power link (female port).

10. Important: Bind wires with cable ties, and attach cable ties in holes on the back of Outer Casing. Attach one in the hole near the top and one in the hole near the bottom.

11. Insert AUTO, OFF, MAN wires through the Rocker Switch opening.

12. Connect AUTO, OFF, MAN wires to the three corresponding male ports on the Rocker Switch. Match the “Auto” wire to the symbol “-” and the “Man” wire to the symbol “=” on the rocker switch.

13. Push Rocker Switch into Control Panel and secure.

14. Check that all wires are secure and reattach Blower Access Panel to Outer Casing. Capture the Green Ground wire between the Access Plate and Outer Casing with the upper right screw.


How do I check gas connections for leaks on the PLEASANT HEARTH VFF-PH26NG-2H1?

Warning: Never use an open flame to check for a leak. Apply a mixture of liquid soap and water to all joints. If bubbles form, there may be a leak. Correct all leaks immediately.

Pressure Testing Heater Gas Connections:

1. Open equipment shutoff valve.

2. Open gas supply tank valve.

3. Make sure the control knob of the heater is in the OFF position.

4. Check all joints from equipment shutoff valve to control valve. Apply a mixture of liquid soap and water to gas joints. If bubbles form, there may be a leak.

5. Light heater. Check all other internal joints for leaks.

6. Turn off heater.


How do I light the PLEASANT HEARTH VFF-PH26NG-2H1?

1. STOP! Read the safety information.

2. Open the lower access panel located below the fireplace screen.

3. Turn control knob clockwise to the “OFF” position.

4. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow safety instructions. If you don’t smell gas, go to the next step.

5. Turn control knob counterclockwise to the “PILOT” position. Depress control knob.

6. With control knob depressed, push down on the ignitor button until the pilot lights. The pilot is located behind the fireplace screen, centered near the rear of the burner.

7. Keep control knob depressed for (30) seconds after pilot lights. Release control knob.

8. Turn control knob counterclockwise to desired setting.

9. Close lower access panel.

Note: If the control knob does not pop up when released, stop and immediately call a qualified service technician or gas supplier. If the pilot goes out repeat steps 3 through 7. Wait (1) minute before attempting to light the pilot again. If after several tries the pilot still goes out, turn the gas control knob clockwise to the “OFF” position and call a qualified service technician.


How do I turn off the gas to the PLEASANT HEARTH VFF-PH26NG-2H1?

1. Open the lower access panel located under the fireplace screen.

2. Turn control knob clockwise to the “OFF” position.

3. Close lower access panel.


How do I operate the remote control for the PLEASANT HEARTH VFF-PH26NG-2H1?

Manual Function:

On Operation: Press the ON key. The appliance flame will come on. During this time the LCD screen will show ON. After 3 seconds the LCD screen will default to display room temperature and the word TEMP will show.

Off Operation: Press the OFF key. The appliance flame will shut off. During this time the LCD screen will show OF. After 3 seconds the LCD screen will default to display room temperature and the word TEMP will show.

Thermostat Function:

• Press the MODE key until the LCD screen shows the word ROOM, then the remote is in the thermostatic mode.

• Press and hold the SET key until the desired set temperature is reached. (By pressing and holding the set key the LCD screen set numbers will increase from 45 degrees to 99 degrees then restart over at 45 degrees).

• Release the SET key. The LCD screen will display the set temperature for 3 seconds and the LCD screen will flash the set temperature for 3 seconds, then the LCD screen will default to display the room temperature.

• To disengage the thermo mode, press the MODE key. The word ROOM on the LCD screen will not show when the thermo is not in operation.


How do I pair the transmitter to the receiver on the PLEASANT HEARTH VFF-PH26NG-2H1 remote control?

It will be necessary to press the LEARN button on the receiver to accept the transmitter security code upon initial use, if batteries are replaced, or if a replacement transmitter is purchased.

1. Be sure the slide button on the receiver is in the REMOTE position; the receiver will not LEARN if the slide switch is in the ON or OFF position.

2. Using a small screwdriver or end of a paperclip gently press and release the black LEARN button inside the small hole labeled LEARN on the front face of the receiver.

3. When you release the LEARN button the receiver will emit an audible “beep”.

4. After the receiver emits the beep press ANY button on the transmitter and release. The receiver will emit several beeps indicating that the transmitter’s code has been accepted into the receiver.


How do I clean the burner and pilot on the PLEASANT HEARTH VFF-PH26NG-2H1?

1. Shut off unit including pilot. Allow unit to cool for at least 30 minutes.

2. Inspect burner, pilot and primary air inlet holes on orifice holder for dust and dirt.

3. Blow air through the ports/slots and holes in the burner.

4. Check the orifice holder located at the end of the burner tube again. Remove any large particles of dust, dirt, lint or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the orifice holder.

6. In case any large clumps of dust have now been pushed into the burner repeat steps 3 and 4. Clean the pilot assembly also. A yellow tip on the pilot flame indicates dust and dirt in the pilot assembly. With the unit off, lightly blow air through the air inlet hole. You may blow through a drinking straw if compressed air is not available.


How do I troubleshoot common problems with the PLEASANT HEARTH VFF-PH26NG-2H1?

Problem Possible Cause Corrective Action
When ignitor button is pressed in, there is no spark at ODS/pilot. 1. Ignitor electrode is positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode is not connected to ignitor cable.
4. Ignitor cable is pinched or wet.
5. Damaged ignitor cable.
6. Bad piezo ignitor.
1. Replace electrode.
2. Replace electrode.
3. Replace ignitor cable.
4. Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry.
5. Replace ignitor cable.
6. Replace piezo ignitor.
When ignitor button is pressed in, there is a spark at ODS/pilot but no ignition. 1. Gas supply is turned off or equipment shutoff valve is closed.
2. Control knob not fully pressed in while pressing ignitor button.
3. Air in gas lines when installed.
4. ODS / pilot is clogged.
5. Control knob not in PILOT position.
1. Turn on gas supply or open equipment shutoff valve.
2. Fully press in control knob while pressing ignitor button.
3. Continue holding down control knob. Repeat igniting operation until air is removed.
4. Clean ODS/pilot or replace ODS/pilot assembly.
5. Turn control knob to PILOT position.
ODS/pilot lights but flame goes out when control knob is released. 1. Control knob is not fully pressed in.
2. Control knob is not pressed in long enough.
3. Equipment shutoff valve is not fully open.
4. Thermocouple connection is loose.
5. Thermocouple damaged.
6. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep control knob pressed in 30 seconds.
3. Fully open equipment shutoff valve.
4. Hand tighten until snug, and then tighten 1/4 turn more.
5. Replace thermocouple.
6. Contact customer service.
Burner(s) does not light after ODS/pilot is lit. 1. Burner orifice is clogged.
2. Burner orifice diameter is too small.
3. Inlet gas pressure is too low.
1. Clean burner orifice or contact customer service.
2. Contact customer service.
3. Contact your gas supplier.
Delayed ignition of burner(s). 1. Manifold pressure is too low.
2. Burner orifice is clogged.
1. Contact your gas supplier.
2. Clean burner or contact customer service.
Burner backfiring during combustion. 1. Burner orifice is clogged or damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Clean burner orifice or contact customer service.
2. Contact dealer or customer service.
3. Replace gas regulator.
High yellow flame during burner combustion. 1. Not enough air.
2. Gas regulator is defective.
3. Inlet gas pressure is too low.
1. Check burner for dirt and debris. If found, clean burner.
2. Replace gas regulator.
3. Contact your gas supplier.
Gas odor during combustion. 1. Foreign matter between control valve and burner.
2. Gas leak.
1. Take apart gas tubing and remove foreign matter.
2. Locate and correct all leaks.
Heater produces a clicking/ticking noise just after burner is lit or shut off. 1. Metal is expanding while heating or contracting while cooling. 1. This is common with most heaters. If noise is excessive, contact qualified service technician.
Heater shuts off in use (ODS operates). 1. Not enough fresh air is available.
2. Low line pressure.
3. ODS/pilot is partially clogged.
1. Open window and/or door for ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot.
Heater produces a whistling noise when burner is lit. 1. Turning control knob to high (5) position when burner is cold.
2. Air in gas line.
3. Air passageways on heater are blocked.
4. Dirty or partially clogged burner orifice.
1. Turn control knob to low (1) position and let warm up for a minute.
2. Operate burner until air is removed from line. Have gas line checked by local propane/LP gas company.
3. Observe minimum installation clearances.
4. Clean burner or contact customer service.

How do I maintain the logs for the PLEASANT HEARTH VFF-PH26NG-2H1?

• If you remove the log set for cleaning, refer to the log placement instructions in the manual.

• Replace log set if broken or chipped (dime sized or larger).

• Do not modify logs.

• Use only logs provided with the heater.

• Do not add extra logs or ornaments such as pine cones, vermiculite or rock wool.

NO IMAGE CONTENT AT THIS TIME. PLEASE CHECK BACK LATER

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