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What should I do if I smell gas near the PLEASANT HEARTH VFF-PH32LP?
If you smell gas, follow these steps immediately:
1. Do not try to light any appliance.
2. Do not touch any electrical switch; do not use any phone in your building.
3. Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
4. If you cannot reach your gas supplier, call the fire department.
Installation and service must be performed by a qualified installer, service agency or the gas supplier.
What are the specifications for the PLEASANT HEARTH VFF-PH32LP?
| Feature | Specification |
|---|---|
| Input Rating | 32,000 BTU |
| MIN Input Rating | N/A |
| Gas Type | LP (Propane) |
| Manifold Pressure | 10’’ WC |
| Max. Inlet Pressure | 14’’ WC |
| Min. Inlet Pressure | 11’’ WC |
What are the signs that the gas pressure is too low on the PLEASANT HEARTH VFF-PH32LP?
If the gas pressure is too low, you may experience the following issues:
• The pilot will not stay lit.
• The burners will have delayed ignition.
• The fireplace will not produce the specified heat.
• For propane/LP units, the propane/LP gas supply may be low.
If you feel your gas pressure is too low, contact your local natural or propane/LP gas supplier.
How do I unpack the PLEASANT HEARTH VFF-PH32LP?
1. Remove fireplace cabinet and hood from carton. The log is wrapped and inside the fireplace. Do not remove at this time.
2. Remove all protective packaging applied to fireplace for shipment.
3. Make sure your fireplace includes one hardware packet.
4. Check fireplace for any shipping damage.
How do I assemble the hood on the PLEASANT HEARTH VFF-PH32LP?
1. If equipped, lift fireplace screen up and pull out to remove. Set screen aside until installation has been completed.
2. Cut two plastic straps to remove log from firebox cavity. Set log aside.
3. Locate four black Phillips sheet metal screws in hardware packet.
4. Slide hood between louver and firebox top and align screw holes.
5. Insert screws and tighten firmly.
Carefully lift the insert through the center opening in the front of the fireplace. Slide the insert back through the opening until the metal trim makes contact with the front of the mantel.
What are the installation clearances for the PLEASANT HEARTH VFF-PH32LP?
Carefully follow these instructions. This heater is designed to sit directly on the mantel base.
Minimum Clearances For Side Combustible Material, Side Wall and Ceiling:
A. Clearances from the side of the fireplace cabinet to any combustible material and wall should be at least 6 inches on either side.
B. Clearances from the top of the fireplace opening to the ceiling should not be less than 36 inches.
Note: If you install the fireplace in a home garage, the fireplace pilot and burner must be at least 18″ above the floor, and located where a moving vehicle will not hit it.
How do I install the optional blower on the PLEASANT HEARTH VFF-PH32LP?
Warning: Firebox must be disconnected from gas supply and removed from mantel before installing fan accessory.
1. Remove Blower Access Panel.
2. Mount Blower onto bottom of Fireplace Top using 4 screws.
3. Attach Power Cord to Blower Access Panel.
4. Attach Temperature Sensor to the Combustion Top using 2 sheet metal screws.
5. Important: Insert the wires marked with AUTO, OFF and MAN into line slot on the right corner. Keep wires close to the bottom.
6. Insert two wires’ female plugs marked with T1 and T2 (black and yellow) into two male ports on Temperature Sensor.
7. Insert the female plug on the white power supply wire (marked with P1), into the corresponding male port (marked with P1).
8. Insert the female plug (marked with P2) into the corresponding male port, which is on the black power supply wire (marked with P2).
9. Insert the blower link (male plug) into the power link (female port).
10. Important: Bind wires with cable ties, and attach cable ties in holes on back of Outer Casing. Attach one in hole near the top and one in hole near the bottom.
11. Insert AUTO, OFF, MAN wires through the Rocker Switch opening.
12. Connect AUTO, OFF, MAN wires to the three corresponding male ports on the Rocker Switch. Match the “Auto” wire to the symbol “-” and the “Man” wire to the symbol “=” on the rocker switch.
13. Push Rocker Switch into Control Panel and secure.
14. Check that all wires are secure and reattach Blower Access Panel to Outer Casing. Capture the Green Ground wire between the Access Plate and Outer Casing with the upper right screw.
How do I connect the gas supply to the PLEASANT HEARTH VFF-PH32LP?
Warning: A qualified service technician must connect heater to gas supply.
1. The installer must supply an external regulator for liquid propane. The external regulator will reduce incoming gas pressure to between 11 and 14 in. of water column for propane.
2. Use only new black iron or steel pipe. Internally tinned copper tubing may be used in certain areas. Use pipe of 1/2 in. diameter or greater.
3. Installation must include an equipment shutoff valve, union, and plugged 1/8-in. NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must be upstream from heater.
4. Install equipment shutoff valve in an accessible location. Apply pipe joint sealant lightly to male threads.
5. Install a sediment trap in a supply line. Locate sediment trap where it is within reach for cleaning and not likely to freeze.
6. A variety of options are possible for routing the Gas Connection Lines depending on where your Gas Supply line is located. Install the 3/8” Fitting to the Fireplace Cabinet Regulator using Sealant and direct the attachment and either left or right toward the Gas Supply Line.
7. Install the Gas Line to the 90 Deg. fitting and attach to the Shut Off Valve.
How do I assemble the logs for the PLEASANT HEARTH VFF-PH32LP?
Use only logs supplied with heater. Each log is marked with a number.
1. Insert log #1 onto the rear brackets of the base pan.
2. Insert log #2 onto the middle row of pins on the base pan.
3. Insert log #3 onto the front right pin of the base pan.
4. Insert log #4 onto the front left pin of the base pan.
5. Insert log #5 onto the left pins of log #1 & #2 and the pin of log #3.
Caution: After installation and periodically thereafter, check to ensure that no yellow flame comes in contact with any log. With the heater set to High, check to see if yellow flames contact any log. If so, reposition logs according to these instructions.
How do I check gas connections for leaks on the PLEASANT HEARTH VFF-PH32LP?
Warning: Never use an open flame to check for a leak. Apply a mixture of liquid soap and water to all joints. If bubbles form, there may be a leak.
Pressure Testing Heater Gas Connections:
1. Open equipment shutoff valve.
2. Open gas supply tank valve.
3. Make sure control knob of heater is in the OFF position.
4. Check all joints from equipment shutoff valve to control valve. Apply mixture of liquid soap and water to gas joints. If bubbles form, there may be a leak.
5. Light heater. Check all other internal joints for leaks.
6. Turn off heater.
How do I light the PLEASANT HEARTH VFF-PH32LP?
1. STOP! Read the safety information.
2. Open the lower access panel located below the fireplace screen.
3. Set receiver switch to “ON” position.
4. Turn control knob clockwise to the “OFF” position.
5. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow safety instructions. If you don’t smell gas, go to the next step.
6. Push in slightly and turn control knob counterclockwise to the “PILOT” position. Depress control knob.
7. With control knob depressed, push down on the ignitor button until the pilot lights. The pilot is located behind the fireplace screen, centered near the rear of the burner.
8. Keep control knob depressed for (30) seconds after pilot lights. Release control knob. If the control knob does not pop up when released, stop and immediately call a qualified service technician or gas supplier. If pilot goes out repeat steps 4 through 8.
9. Turn control knob counterclockwise to the “ON” position.
10. To use the included thermostatic remote control, set receiver switch to the “REMOTE” position. Press the ON button to turn on the remote to ignite the main burner.
How do I turn off the gas to the PLEASANT HEARTH VFF-PH32LP?
1. Set thermostat to the lowest setting.
2. Press the OFF button on the remote control.
3. Open the lower access panel located under the fireplace screen.
4. Push in slightly and turn control knob clockwise to the “OFF” position.
5. Close lower access panel.
How do I use the remote control for the PLEASANT HEARTH VFF-PH32LP?
Manual Function:
To operate the system in the manual “MODE” do the following:
• ON OPERATION: Press the ON key the appliance flame will come on. During this time the LCD screen will show ON, after 3 seconds the LCD screen will default to display room temperature and the word TEMP will show.
• OFF OPERATION: Press the OFF key the appliance flame will shut off. During this time the LCD screen will show OF, after 3 seconds the LCD screen will default to display room temperature and the word TEMP will show.
Thermostat Function:
• Press the MODE key until the LCD screen shows the word ROOM, then the remote is in the thermostatic mode.
• Press and hold the SET key until the desired set temperature is reached. (By pressing and holding the set key the LCD screen set numbers will increase from 45 degrees to 99 degrees then restart over at 45 degrees).
• Release the SET key. The LCD screen will display the set temperature for 3 seconds and the LCD screen will flash the set temperature for 3 seconds, then the LCD screen will default to display the room temperature.
• Press the MODE key to disengage the thermo mode. The word ROOM on the LCD screen will not show when the thermo is not in operation.
How do I clean and maintain the PLEASANT HEARTH VFF-PH32LP?
Warning: Turn off heater and let cool before servicing.
Burner Orifice Holder and Pilot Air Inlet Hole:
Clean these parts every three months using compressed air no greater than 30 PSI. The primary air inlet holes allow the proper amount of air to mix with the gas. Keep these holes clear of dust, dirt, lint and pet hair.
Log Set:
If you remove the log set for cleaning, refer to log placement instructions. Replace log set if broken or chipped (dime sized or larger).
Cabinet Air Passageways:
Use a vacuum cleaner or pressurized air to clean.
Cabinet Exterior:
Use a soft cloth dampened with a mild soap and water mixture. Wipe the cabinet to remove dust.
How do I troubleshoot ignition issues on the PLEASANT HEARTH VFF-PH32LP?
| Problem | Possible Cause | Corrective Action |
|---|---|---|
| When ignitor button is pressed in, there is no spark at ODS/pilot. | 1. Ignitor electrode is positioned wrong. 2. Ignitor electrode is broken. 3. Ignitor electrode is not connected to ignitor cable. 4. Ignitor cable is pinched or wet. 5. Damaged ignitor cable. 6. Bad piezo ignitor. |
1. Replace electrode. 2. Replace electrode. 3. Replace ignitor cable. 4. Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry. 5. Replace ignitor cable. 6. Replace piezo ignitor. |
| When ignitor button is pressed in, there is a spark at ODS/pilot but no ignition. | 1. Gas supply is turned off or equipment shutoff valve is closed. 2. Control knob not fully pressed in while pressing ignitor button. 3. Air in gas lines when installed. 4. ODS / pilot is clogged. 5. Control knob not in PILOT position. 6. Depleted gas supply (propane). |
1. Turn on gas supply or open equipment shutoff valve. 2. Fully press in control knob while pressing ignitor button. 3. Continue holding down control knob. Repeat igniting operation until air is removed. 4. Clean ODS/pilot or replace ODS/pilot assembly. 5. Turn control knob to PILOT position. 6. Contact local propane/LP gas company. |
| ODS/pilot lights but flame goes out when control knob is released. | 1. Control knob is not fully pressed in. 2. Control knob is not pressed in long enough. 3. Equipment shutoff valve is not fully open. 4. Thermocouple connection is loose. 5. Thermocouple damaged. 6. Control valve damaged. |
1. Press in control knob fully. 2. After ODS/pilot lights, keep control knob pressed in 30 seconds. 3. Fully open equipment shutoff valve. 4. Hand tighten until snug, and then tighten 1/4 turn more. 5. Replace thermocouple. 6. Contact customer service. |
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