PLEASANT HEARTH VFF-PH20LP-C2 (01) PDF Document

If you smell gas, follow these steps immediately:

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

The specifications for the VFF-PH20LP Series, which includes the PLEASANT HEARTH VFF-PH20LP-C2, are as follows:

Please adhere to the following safety information:

1. This appliance is for use only with the type of gas indicated on the rating plate and is not convertible.

2. Do not place propane/LP supply tank(s) inside any structure. Locate them outdoors.

3. This fireplace shall not be installed in a bedroom or bathroom.

4. Do not use this as a wood-burning fireplace. Use only the provided logs.

5. Do not add extra logs or ornaments like pine cones, vermiculite, or rock wool as this can cause sooting.

6. If logs ever appear to smoke, turn off the fireplace and call a qualified service person.

7. To prevent soot, follow the instructions in the Cleaning and Maintenance section.

8. Turn the fireplace off before using furniture polish, wax, carpet cleaner, or similar products nearby.

9. This fireplace needs fresh air ventilation to run properly and has an Oxygen Depletion Sensing (ODS) safety shutoff system.

10. Do not run the fireplace where flammable liquids or vapors are used or stored, or under dusty conditions.

11. Do not use this fireplace to cook food or burn paper or other objects.

12. Never place any objects in the fireplace or on the logs.

13. If any part has been underwater, do not use the fireplace. Call a qualified service technician immediately.

14. Turn off and unplug the fireplace and let it cool before servicing. Only a qualified service person should service and repair it.

15. Operating the fireplace above elevations of 4,500 feet could cause pilot outage.

16. Do not operate the fireplace if a log is broken or chipped (dime-sized or larger).

17. To prevent performance problems, do not use a propane/LP fuel tank of less than 100 lb. capacity.

18. Provide adequate clearances around air openings.

SAFETY PILOT: This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS/pilot shuts off the heater if there is not enough fresh air and cuts off main burner gas in the event of flame out.

ELECTRIC PUSH BUTTON IGNITION SYSTEM: This heater is equipped with an electronic piezo control system. This system requires one AAA battery (provided).

THERMOSTAT HEAT CONTROL: The control automatically cycles the burner on and off to maintain a desired room temperature.

BLOWER KIT (OPTIONAL): The blower kit helps to distribute the warmed air into the space more rapidly.

1. Remove the fireplace cabinet and hood from the carton. The log is wrapped and inside the fireplace. Do not remove it at this time.

2. Remove all protective packaging applied to the fireplace for shipment.

3. Make sure your fireplace includes one hardware packet.

4. Check the fireplace for any shipping damage. If it is damaged, do not return it to the store; contact the customer service department.

You will need a Phillips screwdriver and scissors.

1. If equipped, lift the fireplace screen up and pull out to remove. Set the screen aside.

2. Cut the two plastic straps to remove the log from the firebox cavity. Set the log aside.

3. If you have an optional blower, install it now following its specific instructions.

4. Locate the four black Phillips sheet metal screws in the hardware packet.

5. Slide the hood between the louver and the firebox top and align the screw holes.

6. Insert the screws and tighten them firmly.

After assembly, carefully lift the insert through the center opening in the front of the mantel. Slide the insert back until the metal trim makes contact with the front of the mantel.

Use this worksheet to determine if you have a confined or unconfined space. “Space” includes the room where the heater is installed plus any adjoining rooms with doorless passageways or ventilation grills.

1. Determine the volume of the space:

Length x Width x Height = cu. ft. (volume of space). If additional ventilation to an adjoining room is supplied with grills or openings, add the volume of these rooms to the total volume of the space.

2. Determine the maximum BTU/hr the space can support:

(Volume of space) ÷ 50 cu. ft. = (Maximum BTU/hr the space can support).

3. Add the BTU/hr of all fuel-burning appliances in the space:

List the BTU/hr for your vent-free heater, gas water heater, gas furnace, etc. Do not include direct-vent gas appliances. Sum these values to get the total actual BTU/hr used.

4. Compare the maximum supported BTU/hr with the actual used BTU/hr:

If the actual BTU/hr used is more than the maximum BTU/hr the space can support, the space is considered confined. You must provide additional fresh air. Your options are:

a) Rework the worksheet, adding the space of an adjoining room. If this makes the space unconfined, remove the door to the adjoining room or add ventilation grills between rooms.

b) Vent the room directly to the outdoors.

c) Install a lower BTU/hr heater if that would make the room unconfined.

If the actual BTU/hr used is less than the maximum BTU/hr the space can support, the space is unconfined and no additional fresh air ventilation is needed.

It is very important to install the logs exactly as instructed. Do not modify logs. Use only the logs supplied with the heater. Each log is marked with a number to help with identification.

1. Installing Log #1: Insert log #1 onto the rear row of pins on the base pan.

2. Installing Log #2: Insert log #2 onto the front left pin on the base pan.

3. Installing Log #3: Insert log #3 onto the front right pin on the base pan.

4. Installing Log #4: Insert log #4 onto the left pin of log #1 and the pin of log #2.

5. Installing Log #5: Insert log #5 onto the right pin of log #1 and the pin of log #3.

CAUTION: After installation, check to ensure that no yellow flame comes in contact with any log. With the heater set to High, check to see if yellow flames contact any log. If so, reposition logs according to the installation instructions. Yellow flames contacting logs will create soot.

WARNING: Test all gas piping and connections for leaks after installing or servicing. Correct all leaks immediately. Never use an open flame to check for a leak. Apply a mixture of liquid soap and water to all joints. If bubbles form, there may be a leak. Correct all leaks immediately.

Pressure Testing Heater Gas Connections:

1. Open the equipment shutoff valve.

2. Open the gas supply tank valve.

3. Make sure the control knob of the heater is in the OFF position.

4. Check all joints from the equipment shutoff valve to the control valve. Apply a mixture of liquid soap and water to the gas joints. If bubbles form, there may be a leak.

5. Light the heater as per the operation instructions.

6. Check all other internal joints for leaks.

7. Turn off the heater.

BEFORE LIGHTING: Smell all around the appliance area for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor. If you smell gas, follow the safety instructions.

LIGHTING INSTRUCTIONS:

1. STOP! Read the safety information.

2. Open the lower access panel located below the fireplace screen.

3. Turn the control knob clockwise to the “OFF” position.

4. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! If you don’t smell gas, go to the next step.

5. Turn the control knob counterclockwise to the “PILOT” position. Depress the control knob.

6. With the control knob depressed, push down on the ignitor button until the pilot lights. The pilot is located behind the fireplace screen, centered near the rear of the burner.

7. Keep the control knob depressed for thirty (30) seconds after the pilot lights. Release the control knob.

• If the control knob does not pop up when released, stop and immediately call a qualified service technician or gas supplier.

• If the pilot goes out, repeat steps 3 through 7. Wait one (1) minute before attempting to light the pilot again. If after several tries the pilot still goes out, turn the gas control knob clockwise to the “OFF” position and call a qualified service technician.

8. Turn the control knob counterclockwise to the desired setting.

9. Close the lower access panel.

1. Open the lower access panel located under the fireplace screen.

2. Turn the control knob clockwise to the “OFF” position.

3. Close the lower access panel.

Check the pilot flame pattern and burner flame patterns often.

PILOT FLAME PATTERN:

A correct pilot flame pattern will have the flame touching the thermocouple. An incorrect pilot flame will not be touching the thermocouple, which will cause the thermocouple to cool and the fireplace to shut down. If the pilot flame pattern is incorrect, turn the fireplace off and refer to the troubleshooting guide.

BURNER FLAME PATTERN:

A correct burner flame pattern should have flames 2-3 inches above the logs. An incorrect pattern shows sporadic, irregular flame tipping, and the flame should not be dark or have an orange/reddish tinge. Note that when using the fireplace for the first time, the flame will be orange for about one hour until the logs cure. If the burner flame pattern is incorrect, turn the fireplace off and see the troubleshooting section.

WARNING: Turn off the heater and let it cool before servicing. You must keep control areas, burner, and circulating air passageways clean.

BURNER ORIFICE HOLDER AND PILOT AIR INLET HOLE:

The primary air inlet holes allow the proper amount of air to mix with the gas for a clean burning flame. Keep these holes clear of dust, dirt, lint, and pet hair. Clean them before each heating season. Blocked air holes can create soot.

To clean these parts:

1. Shut off the unit, including the pilot. Allow it to cool for at least 30 minutes.

2. Inspect the burner, pilot, and primary air inlet holes on the orifice holder for dust and dirt.

3. Blow air through the ports/slots and holes in the burner.

4. Check the orifice holder at the end of the burner tube. Remove any large particles of dust, dirt, lint, or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the orifice holder.

6. If large clumps of dust were pushed into the burner, repeat steps 3 and 4. Clean the pilot assembly as well. A yellow tip on the pilot flame indicates dust and dirt. Lightly blow air through the small pilot air inlet hole.

LOG SET:

• If you remove the log set for cleaning, refer to the “Assembling Logs” section for placement instructions.

• Replace the log set if it is broken or chipped (dime-sized or larger).

CABINET:

• Air Passageways: Use a vacuum cleaner or pressurized air to clean.

• Exterior: Use a soft cloth dampened with a mild soap and water mixture. Wipe the cabinet to remove dust.

If there is no spark when the ignitor button is pressed, check the following possible causes and corrective actions:

If there is a spark but no ignition when the ignitor button is pressed, please review these potential issues and solutions:

If the pilot flame extinguishes after releasing the control knob, consider the following causes and actions:

If the main burner does not light, check these possibilities:

Delayed ignition may be caused by the following:

If the burner is backfiring, investigate these potential issues:

A high yellow flame indicates a combustion issue. Here are the likely causes and fixes:

Unwanted odors can be caused by several factors. Operating the heater where impurities in the air exist may create odors from cleaning supplies, paint, cigarette smoke, etc. These fumes may mix with combustion air and create odors.

The Oxygen Depletion Sensing (ODS) system will shut off the heater if there is not enough fresh air. Here are the common reasons and solutions:

Vent-free heaters add moisture to the air. If you see condensation on your windows, it is likely due to insufficient ventilation.

A whistling noise can be caused by several conditions:

The following are the replacement part numbers for the VFF-PH20NG/LP Series firebox:

Here are the replacement part numbers for the VFF-PH20NG/LP Series components: