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What should I do if I smell gas near my PLEASANT HEARTH VFF-PH32LP2C2?
If you smell gas, follow these steps immediately:
Do not try to light any appliance.
Do not touch any electrical switch; do not use any phone in your building.
Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
If you cannot reach your gas supplier, call the fire department.
What are the specifications for the PLEASANT HEARTH VFF-PH32LP2C2?
| Model | VFF-PH32LP Series |
| Input Rating | 32,000 BTU |
| MIN Input Rating | N/A |
| Gas Type | LP |
| Manifold Pressure | 10” WC |
| Max. Inlet Pressure | 14” WC |
| Min. Inlet Pressure | 11” WC |
What are the symptoms that the gas pressure is too low on the PLEASANT HEARTH VFF-PH32LP2C2?
If the gas pressure is too low, you may experience the following:
The pilot will not stay lit.
The burners will have delayed ignition.
The fireplace will not produce specified heat.
For propane/LP units, propane/LP gas supply may be low.
How do I assemble the hood on the PLEASANT HEARTH VFF-PH32LP2C2?
1. If equipped, lift fireplace screen up and pull out to remove. Set screen aside until installation has been completed.
2. Cut two plastic straps to remove log from firebox cavity. Set log aside.
3. If installing an optional blower, do so now following the instructions provided with the blower.
4. Locate four black Phillips sheet metal screws in the hardware packet.
5. Slide hood between louver and firebox top and align screw holes.
6. Insert screws. Tighten screws firmly.
7. Carefully lift the insert through the center opening in the front of the fireplace. Slide the insert back through the opening until the metal trim makes contact with the front of the mantel.
What are the minimum clearances to combustibles for the PLEASANT HEARTH VFF-PH32LP2C2?
Side Combustible Material, Side Wall and Ceiling:
Clearances from the side of the fireplace cabinet to any combustible material and wall should be 6 inches on either side.
Clearances from the top of the fireplace opening to the ceiling should not be less than 36 inches.
Note: If you install the fireplace in a home garage, the fireplace pilot and burner must be at least 18 inches above the floor, and located where a moving vehicle will not hit it.
How do I install the optional blower on the PLEASANT HEARTH VFF-PH32LP2C2?
WARNING: Firebox must be disconnected from gas supply and removed from mantel before installing fan accessory.
1. Remove Blower Access Panel.
2. Mount Blower onto bottom of Fireplace Top using 4 screws.
3. Attach Power Cord to Blower Access Panel.
4. Attach Temperature Sensor to the Combustion Top using 2 sheet metal screws.
5. Insert the wires marked with AUTO, OFF and MAN into line slot on the right corner. Keep wires close to the bottom.
6. Insert two wires’ female plugs marked with T1 and T2 (black and yellow) into two male ports on Temperature Sensor.
7. Insert the female plug on the white power supply wire (marked with P1), into the corresponding male port (marked with P1).
8. Insert the female plug (marked with P2) into the corresponding male port, which is on the black power supply wire (marked with P2).
9. Insert the blower link (male plug) into the power link (female port).
10. Bind wires with cable ties, and attach cable ties in holes on back of Outer Casing. Attach one in hole near the top and one in hole near the bottom.
11. Insert AUTO, OFF, MAN wires through the Rocker Switch opening.
12. Connect AUTO, OFF, MAN wires to the three corresponding male ports on the Rocker Switch. Match the “Auto” wire to the symbol “-” and the “Man” wire to the symbol “=” on the rocker switch.
13. Push Rocker Switch into Control Panel and secure.
14. Check that all wires are secure and reattach Blower Access Panel to Outer Casing. Capture the Green Ground wire between the Access Plate and Outer Casing with the upper right screw.
How do I assemble the logs on the PLEASANT HEARTH VFF-PH32LP2C2?
It is very important to install the logs exactly as instructed. Do not modify logs. Use only logs supplied with heater.
1. Insert log #1 onto the rear brackets of the base pan.
2. Insert log #2 onto the middle row of pins on the base pan.
3. Insert log #3 onto the front right pin of the base pan.
4. Insert log #4 onto the front left pin of the base pan.
5. Insert log #5 onto the left pins of log #1 & #2 and the pin of log #3.
After installing logs, add decorative cinders around the grate base, do not place any decorative cinders on logs or burner.
What is the lighting instruction procedure for the PLEASANT HEARTH VFF-PH32LP2C2?
1. STOP! Read the safety information found in the manual.
2. Open the lower access panel located below the fireplace screen.
3. Set receiver switch to “ON” position.
4. Turn control knob clockwise to the “OFF” position.
5. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow safety instructions. If you don’t smell gas, go to the next step.
6. Push in slightly and turn control knob counterclockwise to the “PILOT” position. Depress control knob.
7. With control knob depressed, push down on the ignitor button until the pilot lights. The pilot is located behind the fireplace screen, centered near the rear of the burner.
8. Keep control knob depressed for (30) seconds after pilot lights. Release control knob.
9. If the control knob does not pop up when released, stop and immediately call a qualified service technician or gas supplier. If pilot goes out repeat steps 3 through 7. Wait (1) minute before attempting to light pilot again. If after several tries the pilot still goes out, turn the gas control knob clockwise to the “OFF” position and call a qualified service technician.
10. Turn control knob counterclockwise to the “ON” position.
11. To use the included thermostatic remote control, set receiver switch to the “REMOTE” position. Press the ON button to turn on the remote to ignite the main burner.
How do I turn off the gas to the PLEASANT HEARTH VFF-PH32LP2C2?
1. Set thermostat to the lowest setting.
2. Press the OFF button on the remote control.
3. Open the lower access panel located under the fireplace screen.
4. Push in slightly and turn control knob clockwise to the “OFF” position.
5. Close lower access panel.
How do I engage the Childproof Lock-Out feature on the remote for the PLEASANT HEARTH VFF-PH32LP2C2?
This remote control includes a CHILDPROOF “LOCK-OUT” feature that allows the user to “LOCK-OUT” operation of the appliance from the TRANSMITTER.
To activate the “LOCK-OUT” feature, press and hold the ON button and the MODE button at the same time for 5 seconds. The letters CP will appear in the TEMP frame on the LCD screen.
To disengage the “LOCK-OUT”, press and hold the ON button and the MODE button at the same time for 5 seconds and the letters CP will disappear from the LCD screen and the transmitter will return to its normal operating condition.
To verify that transmitter is in the CP lock-out mode press any key and the LCD screen will show “CP”.
How do I set the desired room temperature on the remote for the PLEASANT HEARTH VFF-PH32LP2C2?
1. Press the MODE key until the LCD screen shows the word ROOM, then the remote is in the thermostatic mode.
2. Press and hold the SET key until the desired set temperature is reached. (By pressing and holding the set key the LCD screen set numbers will increase from 45 degrees to 99 degrees then restart over at 45 degrees).
3. Next release the SET key. The LCD screen will display the set temperature for 3 seconds and the LCD screen will flash the set temperature for 3 seconds, then the LCD screen will default to display the room temperature.
How do I inspect the burners and pilot flame on the PLEASANT HEARTH VFF-PH32LP2C2?
Pilot Flame Pattern: Ensure the pilot flame touches the thermocouple. If the pilot flame is incorrect (not touching the thermocouple), the thermocouple will cool and shut down the fireplace. If the pattern is incorrect, turn the fireplace off and refer to troubleshooting.
Burner Flame Pattern: A correct burner flame pattern should not show sporadic, irregular flame tipping. The flame should not be dark or have an orange/reddish tinge. Note: When using the fireplace the first time, the flame will be orange for approximately one hour until the log cures. The flames should be approximately 6-12 inches above the logs.
How do I clean and maintain the PLEASANT HEARTH VFF-PH32LP2C2?
Burner Orifice Holder and Pilot Air Inlet Hole: Clean the primary air inlet holes to remove dust, dirt, lint, and pet hair prior to each heating season. Clean the unit every three months during operation. Use compressed air no greater than 30 PSI to clean the burner tube and pilot assembly.
Cleaning Steps:
1. Shut off unit including pilot. Allow unit to cool for at least 30 minutes.
2. Inspect burner, pilot and primary air inlet holes on orifice holder for dust and dirt.
3. Blow air through the ports/slots and holes in the burner.
4. Check the orifice holder located at the end of the burner tube again. Remove any large particles with a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the orifice holder.
6. Clean the pilot assembly also. A yellow tip on the pilot flame indicates dust and dirt. With the unit off, lightly blow air through the air inlet hole.
Log Set: Replace log set if broken or chipped (dime sized or larger).
Cabinet Air Passageways: Use a vacuum cleaner or pressurized air to clean.
Cabinet Exterior: Use a soft cloth dampened with a mild soap and water mixture.
How do I troubleshoot the PLEASANT HEARTH VFF-PH32LP2C2?
| Problem | Possible Cause | Corrective Action |
| When ignitor button is pressed in, there is no spark at ODS/pilot. | 1. Ignitor electrode is positioned wrong. 2. Ignitor electrode is broken. 3. Ignitor electrode is not connected to ignitor cable. 4. Ignitor cable is pinched or wet. 5. Damaged ignitor cable. 6. Bad piezo ignitor. |
1. Replace electrode. 2. Replace electrode. 3. Replace ignitor cable 4. Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry. 5. Replace ignitor cable. 6. Replace piezo ignitor. |
| When ignitor button is pressed in, there is a spark at ODS/pilot but no ignition. | 1. Gas supply is turned off or equipment shutoff valve is closed. 2. Control knob not fully pressed in while pressing ignitor button. 3. Air in gas lines when installed. 4. ODS / pilot is clogged. 5. Control knob not in PILOT position. 6. Depleted gas supply (propane). |
1. Turn on gas supply or open equipment shutoff valve. 2. Fully press in control knob while pressing ignitor button. 3. Continue holding down control knob. Repeat igniting operation until air is removed. 4. Clean ODS/pilot or replace ODS/pilot assembly. 5. Turn control knob to PILOT position. 6. Contact local propane/LP gas company. |
| ODS/pilot lights but flame goes out when control knob is released. | 1. Control knob is not fully pressed in. 2. Control knob is not pressed in long enough. 3. Equipment shutoff valve is not fully open. 4. Thermocouple connection is loose. 5. Thermocouple damaged. 6. Control valve damaged. |
1. Press in control knob fully. 2. After ODS/pilot lights, keep control knob pressed in 30 seconds. 3. Fully open equipment shutoff valve. 4. Hand tighten until snug, and then tighten ¼ turn more. 5. Replace thermocouple. 6. Contact customer service. |
| Burner(s) does not light after ODS/pilot is lit. | 1. Burner orifice is clogged. 2. Burner orifice diameter is too small. 3. Inlet gas pressure is too low. |
1. Clean burner orifice or contact customer service. 2. Contact customer service. 3. Contact your gas supplier. |
| Delayed ignition of burner(s). | 1. Manifold pressure is too low. 2. Burner orifice is clogged. |
1. Contact your gas supplier. 2. Clean burner or contact customer service. |
| Burner backfiring during combustion. | 1. Burner orifice is clogged or damaged. 2. Burner is damaged. 3. Gas regulator is damaged. |
1. Clean burner orifice or contact customer service. 2. Contact dealer or customer service. 3. Replace gas regulator. |
| High yellow flame during burner combustion. | 1. Not enough air. 2. Gas regulator is defective. 3. Inlet gas pressure is too low. |
1. Check burner for dirt and debris. If found, clean burner. 2. Replace gas regulator. 3. Contact your gas supplier. |
| Gas odor during combustion. | 1. Foreign matter between control valve and burner. 2. Gas leak. |
1. Take apart gas tubing and remove foreign matter. 2. Locate and correct all leaks. |
| Heater produces a clicking/ticking noise just after burner is lit or shut off. | 1. Metal is expanding while heating or contracting while cooling. | 1. This is common with most heaters. If noise is excessive, contact qualified service technician. |
| White powder residue forming within burner box or on adjacent walls or furniture. | 1. When heated, the vapors from furniture polish, wax, carpet cleaners, etc., turn into white powder residue. | 1. Turn heater off when using furniture polish, wax, carpet cleaner or similar products. |
| Heater produces unwanted odors. | 1. Heater is burning vapors from paint, hair spray, glues, etc. 2. Gas leak. 3. Low fuel supply. |
1. Ventilate room. Stop using odor causing products while heater is running. 2. Locate and correct all leaks. 3. Refill supply tank (Propane /LP models). |
| Heater shuts off in use (ODS operates). | 1. Not enough fresh air is available. 2. Low line pressure. 3. ODS/pilot is partially clogged. |
1. Open window and/or door for ventilation. 2. Contact local gas supplier. 3. Clean ODS/pilot. |
| Gas odor exists even when control knob is in OFF position. | 1. Gas leak. 2. Control valve is defective. |
1. Locate and correct all leaks. 2. Contact customer service. |
| Heater produces a whistling noise when burner is lit. | 1. Turning control knob to high (5) position when burner is cold. 2. Air in gas line. 3. Air passageways on heater are blocked. 4. Dirty or partially clogged burner orifice. |
1. Turn control knob to low (1) position and let warm up for a minute. 2. Operate burner until air is removed from line. Have gas line checked by local propane/LP gas company. 3. Observe minimum installation clearances. 4. Clean burner or contact customer service. |
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