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What are the key environmental and convenience features of the SAMSUNG XPRESS M2675 printer?

The SAMSUNG XPRESS M2675 printer offers several features focused on environmental friendliness, performance, and convenience.

Environmentally Friendly:

Eco Feature: Helps save toner and paper.

Multi-page Printing: You can print multiple pages on a single sheet of paper to save paper.

Double-sided Printing: Allows printing on both sides of the paper.

Power Saving: The machine automatically conserves electricity by reducing power consumption when not in use.

• Recycled paper is recommended for saving energy.

Fast High-Resolution Printing:

Resolution: Prints with a resolution of up to 4,800 x 600 dpi effective output.

Speed: Offers fast, on-demand printing. M267x series prints up to 26 ppm (A4), and M287x/M288x series print up to 28 ppm (A4).

Convenience:

NFC Printing: Simply touch your mobile device on the NFC tag on your printer to print.

Google Cloud Print™: Print on the go from your smartphone or computer using Google Cloud Print™ enabled apps.

Easy Capture Manager: Easily edit and print whatever you captured using the Print Screen key on your keyboard.


What are the main application support features of the SAMSUNG XPRESS M2675 printer?

The SAMSUNG XPRESS M2675 printer comes with a wide range of functionality and application support to enhance your user experience.

Samsung Easy Printer Manager and Printing Status: A program that monitors the machine’s status and allows you to customize its settings.

Samsung Easy Document Creator: An application to help users scan, compile, and save documents in multiple formats, including .epub. These can be shared via social networking sites or fax.

AnyWeb Print: Helps you screen-capture, preview, scrap, and print the screen of Windows Internet Explorer.

Smart Update: Allows you to check for the latest software and install the latest version during the printer driver installation process (Windows only).

Wide Range of Functionality:

– Supports various paper sizes.

– Print watermarks like “Confidential” on your documents.

– Print posters by magnifying and printing pages across multiple sheets.

– Supports various operating systems.

– Equipped with a USB interface and/or a network interface.

Supports Various Wireless Network Setting Methods:

Using the WPS (Wi-Fi Protected Setup™) button: Easily connect to a wireless network using the WPS button on the machine and access point.

Using a USB or network cable: Connect and set various wireless network settings.

Using Wi-Fi Direct: Conveniently print from your mobile device using the Wi-Fi or Wi-Fi Direct feature.


What are the general specifications of the SAMSUNG XPRESS M2675 printer?

Items Description
Dimension (Width x Length x Height) 401 x 362 x 367 mm (15.8 x 14.2 x 14.4 inches)
Weight (Machine with consumables)

• M2670 series: 10.8kg (23.8 lbs)

• M2870/M2880 series: 11.2kg (24.7 lbs)

• M2671/M2675/M2676 series: 11.1kg (24.5 lbs)

• M2875/M2876/M2885/M2886 series: 11.3kg (24.9 lbs)

Noise Level

Ready mode: 26 dB (A)

Print mode: Less than 50 dB (A)

Scan/Copy mode (scanner glass): 52 dB (A)

Scan/Copy mode (document feeder): 53 dB (A)

Temperature

Operation: 10 to 30°C (50 to 86°F)

Storage (packed): -20 to 40°C (-4 to 104°F)

Humidity

Operation: 20 to 80% RH

Storage (packed): 10 to 90% RH

Power rating

110 volt models: AC 110 – 127 V

220 volt models: AC 220 – 240 V

Power consumption

Average operating mode: Less than 400 W

Ready mode: Less than 50 W

Power save mode:

• M287xFW/M287xDW/M288xFW/M288xHW: Less than 2.4 W (Wi-Fi Direct off: less than 1.6 W)

• M267xN/M267xF/M267xFH/M267xFN/ M267xHN/M287xND/M287xFD/M287xHN series: Less than 1.1 W

Power off mode: Less than 0.2 W

Network Standby Mode (All Port Activation):

• M267xF/M267xFD: Less than 1W

• M267xFN: Less than 1.4W

• M287xFD/M287xND: Less than 1.35 W

• M287xDW: Less than 1.59 W

• M287xFW/M288xFW: Less than 1.95 W


What are the functions of the control panel buttons on the SAMSUNG XPRESS M2675 printer?

The control panel on your SAMSUNG XPRESS M2675 may vary depending on the specific model. Here are the common buttons and their functions:

For models M267xN/M287xND/M287xDW:

Button Function
ID Copy Allows you to copy both sides of an ID card onto a single side of paper.
Scan to Switches between scan and copy mode.
Display screen Shows the current status and displays prompts.
Left/Right Arrows Scrolls through menu options and increases or decreases values.
Menu Opens Menu mode and scrolls through available menus.
OK Confirms a selection on the screen.
Stop/Clear Stops an operation at any time.
Power/Wake Up Turns the power on or off, or wakes the machine from power save mode.
Start Starts a job.
Power Saver Enters power save mode.
Back Returns to the upper menu level.
Status LED Indicates the status of your machine.
Eco Turns on Eco mode to reduce toner and paper usage.

For models M267xF/M267xFN/M287xFD/M267xFH/M287xFW/M267xHN/M287xHN/M288xFW/M288xHW:

Button Function
Darkness Adjusts the brightness level for a copy.
ID Copy Copies both sides of an ID card onto a single side of paper.
Copy Switches to Copy mode.
Fax Switches to Fax mode.
Numeric keypad Dials a number or enters alphanumeric characters.
Address Book Allows you to store or search for frequently used fax numbers.
Redial/Pause(-) Redials the last number or inserts a pause into a fax number.
On Hook Dial Allows you to hear a dial tone and enter a fax number, similar to using a speaker phone.
Scan Switches to Scan mode.
Print Screen Prints the active screen or the full screen from your computer.
Reduce/Enlarge Reduces or enlarges the size of a copied image.
WPS Configures the wireless network connection easily without a computer.

How do I turn on the SAMSUNG XPRESS M2675 printer?

Step 1. Connect the machine to the electricity supply first using the power cord.

Step 2. If the machine has a power switch, turn the switch on.

Step 3. For certain models like the M267xN and M287xND/M287xDW, you may also need to press the (Power/Wake Up) button on the control panel to turn the machine on.


How do I install the driver for my SAMSUNG XPRESS M2675 locally on Windows?

These instructions are for a locally connected SAMSUNG XPRESS M2675, which is attached directly to your computer with a USB cable (no longer than 3 meters).

Step 1. Make sure that the printer is connected to your computer via USB and powered on.

Step 2. Insert the supplied software CD into your computer’s CD-ROM drive.

Step 3. If the installation window does not appear automatically:

• Click Start > All programs > Accessories > Run.

• Type `X:\Setup.exe`, replacing “X” with the letter of your CD-ROM drive, and click OK.

• For Windows 8, from Charms, select Search > Apps and search for Run. Type `X:\Setup.exe` and click OK. If a “Tap to choose” pop-up appears, click it and select Run Setup.exe.

Step 4. Review and accept the installation agreements in the installation window. Then, click Next.

Step 5. Select USB connection on the Printer Connection Type screen. Then, click Next.

Step 6. Follow the on-screen instructions in the installation window to complete the process. You can select additional software applications in the Select Software to Install window.

For Windows 8 from the Start Screen (alternative method):

If your computer is connected to the internet, the V4 driver can be downloaded automatically from Windows Update.

Step 1. Make sure your computer is connected to the Internet and powered on.

Step 2. Make sure the SAMSUNG XPRESS M2675 printer is powered on.

Step 3. Connect the computer and the printer with a USB cable. The driver will be automatically installed from Windows Update.


How do I reinstall the driver for the SAMSUNG XPRESS M2675 on Windows?

If the printer driver is not working correctly, you can reinstall it by first uninstalling the current software.

Uninstalling the Driver:

Step 1. Make sure the SAMSUNG XPRESS M2675 is connected to your computer and powered on.

Step 2. From the Start menu, select Programs or All Programs > Samsung Printers > Uninstall Samsung Printer Software.

• For Windows 8, go to Charms > Search > Apps, then search for and click Control Panel. Click Programs and Features. Right-click the driver you want to uninstall and select Uninstall.

Step 3. Follow the instructions in the uninstallation window.

Reinstalling the Driver:

Step 4. Insert the software CD into your CD-ROM drive and follow the installation instructions as you did previously.


How do I change the basic settings on my SAMSUNG XPRESS M2675?

You can change default settings like language, date and time, and power save options directly from the control panel.

Step 1. Press the (Menu) button on the control panel, then navigate to System Setup > Machine Setup.

Step 2. Select the option you want to change, then press OK.

Language: Change the language displayed on the control panel.

Date & Time: Set the current date and time. Use the arrows or numeric keypad. Format is Month (01-12), Day (01-31), Year (four digits), Hour (01-12), Minute (00-59).

Clock Mode: Set the time display to a 12-hour or 24-hour format.

Power Save: Set the machine to use less power when it’s not in use for a while.

Altitude Adj.: Adjust the print quality based on your machine’s altitude above sea level.

Step 3. Select your desired setting for the chosen option, then press OK.

Step 4. Press OK again to save the selection.

Step 5. Press the (Stop/Clear) button to return to the ready mode.


How do I load paper in the tray of the SAMSUNG XPRESS M2675?

To load paper into the main tray of your SAMSUNG XPRESS M2675, follow these steps:

Step 1. Pull out the paper tray from the machine.

Step 2. Open the paper cover (if your model has one).

Step 3. Squeeze the paper width guides and pull them to the ends of the tray.

Step 4. Flex or fan the edge of the paper stack to separate the pages before loading them.

Step 5. Place the paper in the tray with the side to be printed on facing up.

Step 6. Adjust the paper width guides so they lightly touch the sides of the paper stack. Do not press them too tightly against the paper.

Step 7. Close the paper cover.

Step 8. Insert the paper tray back into the machine.

Step 9. After loading paper, set the paper size and type on the control panel or in the printer driver settings.

Note: Do not overload the tray. Ensure the paper is below the maximum paper level indicator.


How do I use the manual feeder on the SAMSUNG XPRESS M2675?

The manual feeder is useful for special sizes and types of print material like postcards, envelopes, or single sheets.

Tips for using the manual feeder:

• Load only one type, size, and weight of print media at a time.

• Do not add paper while a print job is in progress.

• Load media face up with the top edge going into the feeder first.

• Flatten any curls on media like envelopes or labels before loading.

• If paper does not feed well, gently push it in manually until it starts feeding automatically.

Loading Paper:

Step 1. Open the manual feeder and adjust the paper width guides to the width of the paper you are using.

Step 2. Insert a single sheet of paper or one envelope into the manual feeder with the print side facing up.

Step 3. The printer will detect the paper and begin to feed it. If necessary, adjust your print settings in the software application before sending the print job.


How do I load originals for scanning or copying on the SAMSUNG XPRESS M2675?

You can load your original documents either on the scanner glass or in the document feeder.

On the scanner glass (for best scan quality, or for books/thick originals):

Step 1. Lift and open the scanner lid.

Step 2. Place the original face down on the scanner glass. Align it with the registration guide at the top left corner of the glass.

Step 3. Close the scanner lid. Leaving the lid open may affect copy quality and toner consumption.

In the document feeder (for multiple pages):

Step 1. Flex or fan the edge of the paper stack to separate the pages.

Step 2. Load the original(s) face up into the document feeder input tray. Make sure the bottom of the stack matches the paper size marked on the tray.

Step 3. Adjust the document feeder width guides to fit the paper size.


How do I perform a basic print job from Windows on the SAMSUNG XPRESS M2675?

The following steps describe a typical printing process from an application like Notepad in Windows.

Step 1. Open the document you want to print.

Step 2. Select Print from the File menu in your application.

Step 3. In the Print window, select your SAMSUNG XPRESS M2675 from the list of available printers.

Step 4. Set basic options such as the number of copies and the print range (all pages, current page, etc.).

Step 5. To access more advanced settings (like paper type, layout, or quality), click Properties or Preferences. This will open the Printing Preferences window.

Step 6. Once all your settings are configured, click OK or Print in the Print window to start the print job.


How do I cancel a print job on the SAMSUNG XPRESS M2675?

You can cancel a print job in two ways:

From the control panel: To cancel the current job that is printing, press the (Stop/Clear) button on the control panel of your SAMSUNG XPRESS M2675.

From your computer (Windows): If the print job is waiting in the print queue, you can cancel it from the Windows task bar. Double-click the printer icon in the task bar to open the print queue window, right-click the job you want to cancel, and select Cancel.


How do I make a basic copy on the SAMSUNG XPRESS M2675?

Follow these steps to make a simple copy:

Step 1. Place your document either face down on the scanner glass or face up in the document feeder.

Step 2. If necessary, press the (copy) button to enter copy mode.

Step 3. To customize settings like darkness, original type, or reduce/enlarge, use the corresponding buttons on the control panel.

Step 4. Use the arrow keys or the numeric keypad to enter the number of copies you want to make.

Step 5. Press the (Start) button to begin copying.

If you need to cancel the copy job while it’s in progress, press the (Stop/Clear) button.


How do I copy an ID card on the SAMSUNG XPRESS M2675?

This feature allows you to print both sides of a small item like a business card or ID card onto the top and bottom halves of a single sheet of paper.

Step 1. Press the ID Copy button on the control panel.

Step 2. Place the front side of the ID card facing down on the scanner glass, aligning it as indicated by the arrows. Close the scanner lid.

Step 3. The display will show a message like “Place Front Side and Press [Start]”.

Step 4. Press the Start button. The printer will scan the front side, and the display will show “Place Back Side and Press [Start]”.

Step 5. Open the scanner lid, turn the ID card over, and place it on the same spot on the scanner glass. Close the scanner lid.

Step 6. Press the Start button again. The printer will scan the back side and then print both sides on a single page.


How do I perform a basic scan to my computer with the SAMSUNG XPRESS M2675?

This basic scanning method is for a USB-connected SAMSUNG XPRESS M2675.

Step 1. Place a single document face down on the document glass, or load documents face up into the document feeder.

Step 2. On the control panel, press the (scan) button (or navigate to Scan to > Local PC).

Step 3. If you see a “Not Available” message, check the USB connection or ensure that “Enable Scan from Device Panel” is selected in Samsung Easy Printer Manager > Scan to PC Settings.

Step 4. Select the application program you want to use (e.g., My Documents) and press OK.

Step 5. Select any other scan options you want and press OK.

Step 6. Scanning begins. The scanned image is saved in your computer’s `C:\Users\[user name]\My Documents` folder by default. The saved folder may differ depending on your operating system.


How do I send a fax from the SAMSUNG XPRESS M2675?

Before sending a fax, ensure the phone line is connected to your printer.

Automatic Sending:

Step 1. Place your document(s) on the scanner glass or in the document feeder.

Step 2. Select (fax) on the control panel.

Step 3. Adjust the resolution and darkness settings as needed.

Step 4. Enter the destination fax number using the numeric keypad.

Step 5. Press the (Start) button. The printer will scan and send the fax.

Manual Sending:

This method is useful if you need to speak to the recipient before faxing.

Step 1. Place your document(s).

Step 2. Select (fax) on the control panel.

Step 3. Press (On Hook Dial) on the control panel or lift the handset (if available).

Step 4. Enter the destination fax number using the numeric keypad.

Step 5. When you hear a high-pitched fax signal from the remote machine, press the (Start) button.


How do I store and handle the toner cartridge for my SAMSUNG XPRESS M2675?

Proper storage and handling will ensure optimal performance and the longest life from your new Samsung toner cartridge.

Storage Instructions:

• Store the cartridge in the same temperature and humidity-controlled environment where the printer is used.

• Keep the cartridge in its original, unopened package until you are ready to install it. If the original packaging is unavailable, cover the top opening with paper and store it in a dark cabinet.

• Store the cartridge lying flat (not standing on end).

• Do not store cartridges in any of the following conditions:

– Temperatures greater than 40°C (104°F).

– Humidity range less than 20% or greater than 80%.

– An environment with extreme changes in humidity or temperature.

– Direct sunlight or room light.

– Dusty places.

– Inside a car for a long period.

– An environment with salty air or corrosive gases.

Handling Instructions:

• Do not touch the surface of the green photoconductive drum on the cartridge.

• Do not expose the cartridge to unnecessary vibrations or shock.

• Never manually rotate the drum, especially in the reverse direction, as this can cause internal damage.


How do I redistribute the toner in the SAMSUNG XPRESS M2675 cartridge to improve print quality?

When the toner cartridge is near the end of its life, you may see white streaks or light printing. Redistributing the remaining toner can temporarily improve print quality.

Step 1. Open the front cover of the printer.

Step 2. Pull out the toner cartridge from the machine.

Step 3. Gently shake the cartridge from side to side 5 or 6 times to distribute the toner evenly inside.

Step 4. Reinsert the toner cartridge back into the printer until it clicks into place.

Step 5. Close the front cover securely.


How do I replace the toner cartridge in my SAMSUNG XPRESS M2675 printer?

When a toner cartridge has reached the end of its life, the machine will stop printing and indicate that a replacement is needed.

Step 1. Open the front cover.

Step 2. Remove the old toner cartridge from the machine.

Step 3. Unpack the new toner cartridge. Shake it gently from side to side to distribute the toner evenly.

Step 4. Remove the protective cover from the new cartridge.

Step 5. Holding the new cartridge by its handle, insert it firmly into the printer until it clicks into place.

Step 6. Close the front cover securely.


How do I clean my SAMSUNG XPRESS M2675 printer?

Regularly cleaning your printer helps maintain the best print quality. Always turn off the machine and unplug the power cord before cleaning.

Cleaning the Outside:

Wipe the machine cabinet and display screen with a soft, lint-free cloth slightly dampened with water. Do not let water drip onto or into the machine.

Cleaning the Inside:

Step 1. Turn off the printer, unplug it, and wait for it to cool down.

Step 2. Open the front cover and remove the toner cartridge.

Step 3. With a dry, lint-free cloth, gently wipe away any dust and spilled toner from the toner cartridge area and the cavity inside. Be careful not to touch the transfer roller (the black roller inside the machine).

Step 4. Reinsert the toner cartridge and close the front cover.

Cleaning the Pickup Roller:

Step 1. Open the front cover and remove the paper tray.

Step 2. Locate the pickup roller inside the machine.

Step 3. Wipe the roller with a lint-free cloth dampened with water.

Step 4. Dry the roller with a clean, dry, lint-free cloth.

Step 5. Reinsert the paper tray and close the front cover.

Cleaning the Scan Unit:

Step 1. Slightly dampen a soft, lint-free cloth with water.

Step 2. Lift and open the scanner lid.

Step 3. Wipe the surface of the main scanner glass and the document feeder glass (the narrow strip of glass) until they are clean and dry.

Step 4. Wipe the underside of the scanner lid and the white sheet until they are clean and dry.

Step 5. Close the scanner lid.


What are some common troubleshooting tips for the SAMSUNG XPRESS M2675?

The machine does not print: Open the print queue and remove the document. Remove the driver and reinstall it. Select your machine as the default printer in Windows.

A paper jam has occurred: Open and close the front door. Follow the instructions for clearing paper jams.

Printouts are blurry: The toner level might be low. Shake the toner cartridge. Try a different print resolution setting. If the problem persists, replace the toner cartridge.

The status LED flashes or stays on: Turn the product off and on again. Check the meaning of the LED indications in the user guide.


What do the status LED lights mean on the SAMSUNG XPRESS M2675 printer?

LED Color Status Description
(Status) Off The machine is off-line or in power save mode.
Green Blinking The machine is receiving or printing data.
Green On The machine is on-line and ready to use.
Orange On A paper jam has occurred.
Red Blinking A minor error has occurred and the machine is waiting for it to be cleared. It can also indicate that toner is low.
Red On Toner cartridge is almost empty, there is no paper in the tray, or a major error has occurred.
(Wireless) Blue Blinking The machine is connecting to a wireless network.
(Wireless) Blue On The machine is connected to a wireless network.
(Wireless) Blue Off The machine is disconnected from a wireless network.
(Power/Wake Up) Blue On The machine is in power save mode.
(Power/Wake Up) Off The machine is in ready mode or the power is off.
(Eco) Green On Eco mode is on.
(Eco) Green Off Eco mode is off.

What do common display messages on the SAMSUNG XPRESS M2675 mean?

Your printer’s display screen shows messages to indicate its status or errors. Here are some common messages and their solutions:

Paper Jam Messages:

Message Meaning Suggested Solutions
Document jam Remove jam The loaded original document has jammed in the document feeder. Clear the jam from the document feeder.
Paper Jam in tray / in Manual Feeder / inside machine / in exit area Paper has jammed in the specified location. Clear the jam from the indicated area (tray, inside, exit).

Toner-Related Messages:

Message Meaning Suggested Solutions
Install Toner A toner cartridge is not installed. Install a toner cartridge.
Not Compatible Toner cartridge The installed toner cartridge is not for your machine. Install a Samsung-genuine toner cartridge designed for your machine.
Prepare new cartridge A small amount of toner is left. The cartridge life is close to its end. Prepare a new cartridge. You can temporarily improve print quality by redistributing the toner.
Replace new cart The toner cartridge has almost reached or has reached its estimated life. Replace the toner cartridge for the best print quality.

Other Messages:

Message Meaning Suggested Solutions
Install Imaging Unit / Invalid Imaging Unit The imaging unit is not installed or is incorrect for the machine. Install a new, genuine Samsung imaging unit.
Replace Imaging Unit The imaging unit has reached its estimated cartridge life. Prepare and install a new imaging unit.
Output bin full Remove paper The output tray is full. Remove papers from the output tray to resume printing.
Paper Empty in [tray type] There is no paper in the specified tray or feeder. Load paper into the indicated tray.
Door of scanner is open The document feeder cover is not securely latched. Close the cover until it locks into place.
Error [error number] Turn off then on The machine unit cannot be controlled. Reboot the power. If the problem persists, call for service.

What should I do if my SAMSUNG XPRESS M2675 has paper feeding problems?

Here are solutions for common paper feeding issues with the SAMSUNG XPRESS M2675.

Condition Suggested solutions
Paper jams during printing. Clear the paper jam.
Paper sticks together.

• Check the maximum paper capacity of the tray.

• Ensure you are using the correct type of paper.

• Remove paper from the tray and flex or fan the paper stack.

• Humid conditions can cause paper to stick together.

Paper does not feed into the machine.

• Remove any obstructions from inside the machine.

• Ensure paper has been loaded correctly. Remove paper and reload it.

• Remove excess paper from the tray if it is overfilled.

• Use only paper that meets the machine’s specifications.

The paper keeps jamming.

• There is too much paper in the tray. Remove excess paper.

• An incorrect type of paper is being used. Use only recommended paper.

• There may be debris inside the machine. Open the front cover and remove any debris.

Envelopes skew or fail to feed correctly. Ensure that the paper guides are against both sides of the envelopes.

How do I troubleshoot printing problems on the SAMSUNG XPRESS M2675?

Condition Possible cause Suggested solutions
The machine does not print. The machine is not receiving power. Connect the machine to the electricity supply. If it has a (Power/Wake Up) button, press it.
The machine is not selected as the default machine. Select your machine as your default machine in Windows.
Check the machine for the following: • The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam.
• No paper is loaded. Load paper.
• The toner cartridge is not installed. Install the toner cartridge.
The connection cable is not connected properly or is defective. Disconnect and reconnect the machine cable. If possible, try a different cable or connect to another computer to test.
The port setting is incorrect. Check the Windows printer settings to ensure the print job is sent to the correct port (e.g., USB, not LPT).
The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver.
The document size is too large for the computer’s hard disk space. Get more hard disk space and try printing again.
A print job is extremely slow. The job may be very complex. Reduce the complexity of the page or try adjusting the print quality settings to a lower resolution.
Half the page is blank. The page orientation setting may be incorrect. Change the page orientation in your application’s print settings.
Pages print, but they are blank. The toner cartridge is defective or out of toner. Redistribute the toner. If necessary, replace the toner cartridge.
The print quality of photos is not good. The resolution of the photo is very low. Reduce the photo size in the software application to print. If you increase the photo size, the resolution will be reduced, affecting quality.

How do I resolve printing quality problems with my SAMSUNG XPRESS M2675?

Condition Suggested solutions
Light or faded print • If a vertical white streak appears, the toner supply is low. Install a new toner cartridge.
• The paper may be too moist or rough.
• The print resolution may be too low, or toner save mode is on. Adjust these settings.
• The inside of your machine may be dirty. Clean the machine interior.
Toner specks • The paper may be too moist or rough.
• The transfer roller may be dirty. Clean the inside of your machine.
Dropouts (faded areas) • A single sheet of paper may be defective. Try reprinting.
• The paper may have uneven moisture. Try a different brand of paper.
• In Printing Preferences, go to the Paper tab and set the type to Thick.
Vertical lines • If black vertical streaks appear, the drum surface in the cartridge may be scratched. Install a new toner cartridge.
• If white vertical streaks appear, the LSU part inside may be dirty. Clean the inside of your machine.
Black or color background • Change to a lighter weight paper.
• Very dry or high humidity conditions can increase background shading.
• Remove the old toner cartridge and install a new one.
Curl or wave • Ensure the paper is loaded properly.
• Turn the stack of paper over in the tray, or rotate it 180 degrees.
• In Printing Preferences, go to the Paper tab and set the type to Thin.
Wrinkles or creases • Ensure that the paper is loaded properly.
• Turn the stack of paper over in the tray or rotate it 180 degrees.
Back of printouts are dirty • Check for leaking toner. Clean the inside of the machine.
Solid color or black pages • The toner cartridge may not be installed properly. Remove and reinsert it.
• The toner cartridge may be defective. Install a new one.
• The machine may require repair. Contact a service representative.

How do I troubleshoot copying problems on the SAMSUNG XPRESS M2675?

Condition Suggested solutions
Copies are too light or too dark. Adjust the darkness in the copy feature settings to lighten or darken the copy background.
Smears, lines, marks, or spots appear on copies. If the defects are not on the original document, clean the scan unit (both the large glass and the small feeder glass).
Copy image is skewed. Ensure the original is aligned with the registration guides on the scanner glass or in the document feeder.
Blank copies print out. Ensure that the original is placed face down on the scanner glass or face up in the document feeder. If the issue persists, contact a service representative.
Frequent copy paper jams occur.

• Fan the paper stack, then turn it over in the tray. Replace with a fresh supply of paper.

• Ensure the paper is the proper type and weight.

• Check for any small pieces of paper remaining in the machine from a previous jam.


What should I do if my SAMSUNG XPRESS M2675 has scanning problems?

Condition Suggested solutions
The scanner does not work.

• Make sure the original is placed correctly on the scanner glass or in the document feeder.

• There may not be enough available memory. Try lowering the scan resolution.

• Check that the printer cable is securely connected and not defective.

• Check that the scanner is configured correctly in the application software and is being sent to the correct port (e.g., USB001).

The unit scans very slowly.

• Check if the machine is currently printing. Scan after the print job is finished.

• Graphics are scanned more slowly than text. This is normal.

• For advanced users, setting your computer’s printer port to ECP mode through the BIOS can increase speed.

A message like “Scanner is busy” or “Port is being used” appears.

• There may be a copying or printing job in progress. Try again when the job is finished.

• The scanner port is being used by another program. Restart your computer and try again.

• Ensure the machine is properly connected and the power is on.


How can I troubleshoot faxing problems on the SAMSUNG XPRESS M2675?

Condition Suggested solutions
The machine is not working, no display, or buttons are not working.

• Unplug the power cord and plug it in again.

• Ensure the power outlet is working and the power is turned on.

No dial tone.

• Check that the phone line is properly connected to the LINE port.

• Check the phone socket on the wall by plugging in another phone.

The original does not feed into the machine.

• Make sure the paper is not wrinkled and is the correct size.

• Ensure the document feeder is firmly closed.

Faxes are not received automatically.

• The receiving mode should be set to Fax.

• Make sure there is paper in the tray.

The machine does not send.

• Make sure the original is loaded correctly.

• Check the fax machine you are sending to, to see if it can receive your fax.

The incoming fax has blank spaces or is of poor-quality.

• The sending fax machine may be faulty.

• A noisy phone line can cause errors. Try making a copy on your machine to check its quality.

• The toner cartridge may be low. Replace the toner cartridge.

The machine dials a number, but the connection fails. The other fax machine may be turned off, out of paper, or cannot answer. Contact the operator of the other machine.

How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.

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CLICK HERE TO DOWNLOAD SAMSUNG XPRESS M2675 (01) PDF DOCUMENT


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