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What are the key benefits of the SAMSUNG XPRESS M2671 printer?
The SAMSUNG XPRESS M2671 offers several benefits across different categories:
Environmentally friendly:
• To save toner and paper, this machine supports an Eco feature.
• To save paper, you can print multiple pages on one single sheet of paper.
• To save paper, you can print on both sides of the paper (double-sided printing).
• To save electricity, this machine automatically conserves electricity by substantially reducing power consumption when not in use.
• We recommend using recycled paper for saving energy.
Fast high resolution printing:
• You can print with a resolution of up to 4,800 x 600 dpi effective (600 x 600 x 3 bit) output.
• Fast, on-demand printing with speeds up to 28 ppm (A4) or up to 29 ppm (Letter) for single-side printing on M287x/M288x series.
Convenience:
• Simply touch your mobile device on the NFC tag on your printer to get the print job done.
• You can print on the go from your smartphone or computer using Google Cloud Print™ enabled apps.
• Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard.
Wide range of functionality and application support:
• Supports various paper sizes.
• Allows you to print watermarks, such as “Confidential”.
• You can print posters by magnifying and printing a document across multiple sheets of paper.
• You can print in various operating systems.
• The machine is equipped with a USB interface and/or a network interface.
Supports various wireless network setting methods:
• Using the WPS (Wi-Fi Protected Setup™) button to easily connect to a wireless network.
• Using a USB or network cable to set various wireless network settings.
• Using Wi-Fi Direct to conveniently print from your mobile device.
What are the general icons used in the user guide for the SAMSUNG XPRESS M2671 and what do they mean?
The user guide for the SAMSUNG XPRESS M2671 uses the following icons to convey important information:
| Icon Text | Description |
|---|---|
| Caution | Gives users information to protect the machine from possible mechanical damage or malfunction. |
| Warning | Used to alert users to the possibility of personal injury. |
| Note | Provides additional information or detailed specification of the machine function and feature. |
What are the important safety precautions for using the SAMSUNG XPRESS M2671?
When using your SAMSUNG XPRESS M2671, follow these safety warnings and precautions to prevent injury and damage.
Operating Environment:
• Do not use if the power cord is damaged or the electrical outlet is not grounded.
• Do not place anything on top of the machine (water, small metal or heavy objects, candles, lit cigarettes, etc.).
• If the machine overheats, releases smoke, or makes strange noises, immediately turn off the power and unplug it.
• Do not bend or place heavy objects on the power cord.
• Do not remove the plug by pulling on the cord or handle it with wet hands.
• During an electrical storm or period of non-operation, unplug the machine.
• Do not allow pets to chew on AC power, telephone, or PC interface cords.
Installation / Moving:
• Do not place the machine in an area with dust, humidity, or water leaks.
• Before moving the machine, turn the power off and disconnect all cords. Use the appropriate number of people to lift the device safely based on its weight.
• Choose a flat, stable surface with enough space for ventilation.
• When using the machine for a long period in a non-ventilated space, open a window to circulate the air periodically.
• Use only No. 26 AWG or larger telephone line cord, if necessary.
• Do not overload wall outlets and extension cords.
Operating Method:
• Be careful, the paper output area can be hot.
• Do not forcefully pull paper out during printing.
• Be careful not to put your hand between the machine and paper tray.
• When replacing paper or removing jams, be aware that new paper can have sharp edges.
Maintenance / Checking:
• Unplug the product before cleaning the inside. Do not use benzene, paint thinner, alcohol, or spray water directly into the machine.
• Keep cleaning supplies away from children.
• Do not disassemble, repair, or rebuild the machine yourself. Contact a certified technician for repairs.
Supply Usage:
• Do not disassemble the toner cartridge.
• Do not burn supplies such as the toner cartridge or fuser unit.
• When storing supplies, keep them away from children.
• If toner gets on your clothing, do not use hot water to wash it; hot water sets toner into fabric. Use cold water.
What are the components on the front of the SAMSUNG XPRESS M2671?
The front view of the SAMSUNG XPRESS M2671 includes the following components. Note that the illustration may differ depending on your specific model.
| 1 | Document feeder cover | 9 | Output tray |
| 2 | Document feeder input tray | 10 | Output support |
| 3 | Document feeder output support | 11 | Paper width guide on a manual feeder |
| 4 | Control Panel | 12 | Scanner lid |
| 5 | Front cover | 13 | Scanner glass |
| 6 | Paper level indicator | 14 | Handset (model specific) |
| 7 | Tray | 15 | Paper width guide on a document feeder |
| 8 | Manual feeder tray | 16 | NFC tag (Near Field Communication) (M288x series only) |
What are the components on the rear of the SAMSUNG XPRESS M2671?
The rear view of the SAMSUNG XPRESS M2671 includes the following ports and components. Note that some features may not be available depending on your model.
| 1 | Network port (model specific) | 5 | Power receptacle |
| 2 | Telephone line socket (Line) (model specific) | 6 | Power switch (model specific) |
| 3 | Extension telephone socket (EXT) (model specific) | 7 | USB port |
| 4 | Rear cover | ||
What are the functions of the control panel buttons on the SAMSUNG XPRESS M2671 (M267xN/M287xND/M287xDW models)?
The control panel for these models of the SAMSUNG XPRESS M2671 has the following functions:
| 1 | ID Copy | Allows you to copy both sides of an ID card onto a single side of paper. |
| 2 | Scan to | Switches between scan and copy mode. The LED indicates the active mode. |
| 3 | Display screen | Shows the current status and displays prompts during an operation. |
| 4 | Left/Right Arrows | Scrolls through menu options and increases or decreases values. |
| 5 | Menu | Opens Menu mode and scrolls through the available menus. |
| 6 | OK | Confirms the selection on the screen. |
| 7 | Stop/Clear | Stops an operation at any time. |
| 8 | Power/Wake Up | Turns the power on/off, or wakes the machine from power save mode. Press for more than three seconds to turn off. |
| 9 | Start | Starts a job. |
| 10 | Power Saver | Enters power save mode. |
| 11 | Back | Returns to the upper menu level. |
| 12 | Status LED | Indicates the status of your machine. |
| 13 | Eco | Turns on Eco mode to reduce toner and paper usage. |
| 14 | Darkness / WPS | Adjusts the brightness level for a copy. Also used to configure a wireless network connection via WPS. |
How do I turn on the SAMSUNG XPRESS M2671?
To turn on your SAMSUNG XPRESS M2671, follow these steps:
1. Connect the machine to the electricity supply first using the power cord.
2. If your machine has a power switch on the rear, turn it on.
3. For certain models (e.g., M267xN and M287xND/M287xDW), you may also need to press the (Power/Wake Up) button on the control panel to turn the machine on.
How do I install the driver locally for my SAMSUNG XPRESS M2671 on Windows?
To install the driver for a locally connected (via USB cable) SAMSUNG XPRESS M2671 on a Windows computer, follow these steps. Only use a USB cable no longer than 3 meters (118 inches).
1. Make sure that the machine is connected to your computer with a USB cable and is powered on.
2. Insert the supplied software CD into your computer’s CD-ROM drive.
3. If the installation window does not appear, click Start > All programs > Accessories > Run. Type “X:\Setup.exe” (replacing “X” with your CD-ROM drive letter) and click OK.
• For Windows 8, if the installation window does not appear, go to Charms, select Search > Apps, and search for Run. Type “X:\Setup.exe” and click OK.
• If a “Tap to choose what happens with this disc” pop-up appears, click it and select Run Setup.exe.
4. Review and accept the installation agreements in the installation window. Then, click Next.
5. Select USB connection on the Printer Connection Type screen. Then, click Next.
6. Follow the instructions in the installation window to complete the setup. You can select additional software applications in the Select Software to Install window.
How do I access the menus on my SAMSUNG XPRESS M2671?
To access the various menus on the control panel of your SAMSUNG XPRESS M2671, follow these steps:
1. Select the Fax, Copy, or Scan button on the control panel depending on the feature you want to use.
2. Press the (Menu) button until the menu you want appears on the bottom line of the display, then press OK.
3. Use the left/right arrow buttons to scroll to the needed menu item, then press OK.
4. If the selected item has sub-menus, repeat step 3.
5. Press OK to save your selection.
6. Press the (Stop/Clear) button to return to the ready mode.
Note: An asterisk (*) appears next to the currently selected menu. Some menus may not appear depending on your specific model or options.
How do I change the basic settings of my SAMSUNG XPRESS M2671?
You can change the machine’s default settings from the control panel. Follow these steps:
1. Press (Menu) > System Setup > Machine Setup on the control panel.
2. Select the option you want to change, then press OK. Available options include:
• Language: Change the display language on the control panel.
• Date & Time: Set the current date and time. Use the arrows or numeric keypad to enter the correct values (Month, Day, Year, Hour, Minute).
• Clock Mode: Set the time display to either a 12-hour or 24-hour format.
• Power Save: Use this feature to save power when the machine is not in use for a while.
• Altitude Adj.: Adjust the print quality based on the machine’s altitude above sea level.
3. Select the desired setting for your chosen option, then press OK.
4. Press OK again to save the selection.
5. Press (Stop/Clear) to return to ready mode.
What are the guidelines for selecting print media for the SAMSUNG XPRESS M2671?
Using the correct print media helps avoid print quality problems and paper jams. Follow these guidelines:
• Only use print media that meets the specifications outlined in the user guide. Using non-compliant media can cause poor print quality, increased paper jams, and premature machine wear.
• Consider the properties of the media, such as weight, composition, grain, and moisture content.
• The type, size, and weight of media for your machine are described in the “Print media specifications” section.
• Choose media appropriate for your project’s desired outcome.
• For sharper images, consider the brightness and surface smoothness of the paper.
• Before purchasing large quantities of print media, test it to ensure it meets your requirements.
Cautions:
• Using print media that does not meet specifications may cause problems or require repairs not covered by the warranty.
• Do not use inkjet photo paper with this machine, as it could cause damage.
• Do not use flammable print media.
How do I load paper in the tray of the SAMSUNG XPRESS M2671?
Follow these steps to load paper into the main tray:
1. Pull out the paper tray from the machine.
2. Open the paper cover.
3. Squeeze the paper width guide and pull it to the end of the tray. Squeeze the paper length guide and pull it to the end of the tray as well.
4. Flex or fan the edge of the paper stack to separate the pages before loading them.
5. Place the paper in the tray. Make sure the paper is below the maximum paper level mark on the inside of the tray.
6. Adjust the paper length guide to lightly touch the end of the paper stack.
7. Adjust the paper width guide to lightly touch the edge of the paper stack.
8. Close the paper cover.
9. Insert the tray back into the machine.
10. After loading paper, set the paper size and type on the control panel or in the software.
Note: Do not load paper on the manual feeder when printing from the tray, as it may cause a paper jam.
How do I use the manual feeder on the SAMSUNG XPRESS M2671?
The manual feeder can hold special sizes and types of print material, such as postcards, note cards, and envelopes. Follow these tips for using it:
• Load only one type, size, and weight of print media at a time in the manual feeder.
• To prevent paper jams, do not add paper while printing if there is already paper in the manual feeder.
• Load print media face up with the top edge going into the feeder first. Place it in the center of the tray.
• Flatten any curl on postcards, envelopes, and labels before loading them.
• When paper does not feed well while printing, push the paper in manually until it starts feeding automatically.
• If the machine is in power save mode, it will not feed paper from the manual feeder. Press the power button to wake the machine before using the manual feeder.
How do I load original documents for copying or scanning on the SAMSUNG XPRESS M2671?
You can load an original document using either the scanner glass or the document feeder.
On the scanner glass:
Using the scanner glass is best for scan quality, especially for colored or gray-scaled images. If an original is detected in the document feeder, the machine gives it priority.
1. Lift and open the scanner lid.
2. Place the original face down on the scanner glass, aligning it with the registration guide at the top left corner.
3. Close the scanner lid.
In the document feeder:
The document feeder can hold up to 40 sheets of paper (80 g/m²).
1. Flex or fan the edge of the paper stack to separate the pages before loading.
2. Load the original face up into the document feeder input tray. Make sure the bottom of the stack matches the paper size marked on the input tray.
3. Adjust the document feeder width guides to fit the paper size.
How do I perform a basic print job on the SAMSUNG XPRESS M2671 from Windows?
The following steps are based on using Notepad in Windows 7, but the process is similar for most applications.
1. Open the document you want to print.
2. Select Print from the File menu.
3. Select your SAMSUNG XPRESS M2671 from the Select Printer list.
4. Adjust basic settings like the number of copies and print range within the Print window.
5. To access advanced printing features, click Properties or Preferences.
6. To start the print job, click OK or Print.
How do I cancel a print job on the SAMSUNG XPRESS M2671?
If a print job is waiting in the print queue or spooler, you can cancel it in two ways:
• From the Windows taskbar, double-click the machine icon to open the print queue window and cancel the job from there.
• From the machine’s control panel, press the (Stop/Clear) button to cancel the current job.
What is the Eco printing feature on the SAMSUNG XPRESS M2671 and how do I use it?
The Eco function helps reduce toner consumption and paper usage for more eco-friendly printing. When you press the Eco button on the control panel, Eco mode is enabled.
Setting Eco Mode on the Control Panel:
1. Press (Menu) > System Setup > Machine Setup > Eco Settings on the control panel.
2. Select the option you want and press OK.
• Default Mode: Select to turn the Eco mode on or off. When “On,” it enables features like duplex printing, toner save, 2-up printing, and skipping blank pages.
• Change Template: Follows the settings configured in Syncthru™ Web Service or Samsung Easy Printer Manager.
3. Press OK to save the selection.
Setting Eco Mode in the Driver:
1. Open the printing preferences for your document.
2. Go to the Eco tab to set the Eco mode.
3. You can choose from the following options:
• Printer Default: Follows the settings from the machine’s control panel.
• None: Disables Eco mode.
• Eco Printing: Enables Eco mode and allows you to activate various eco items.
How do I make a basic copy with the SAMSUNG XPRESS M2671?
To make a simple copy, follow these steps:
1. Place a single document on the scanner glass or in the document feeder.
2. If necessary, press the (Copy) button on the control panel.
3. To customize settings like Reduce/Enlarge, Darkness, or Original Type, use the corresponding buttons on the control panel.
4. Enter the number of copies you want using the arrow keys or the number keypad.
5. Press the (Start) button.
If you need to cancel the copying job during the operation, press (Stop/Clear).
How do I copy an ID card on the SAMSUNG XPRESS M2671?
This feature allows you to print both sides of a small item like a business card or ID card onto the upper and lower half of a single sheet of paper without reducing the size. This feature is not available if the machine is in Eco mode.
1. Press the ID Copy button on the control panel.
2. Place the front side of the original facing down on the scanner glass where indicated by the arrows. Then, close the scanner lid.
3. The display will show “Place Front Side and Press [Start]”.
4. Press Start. The machine scans the front side and the display shows “Place Back Side and Press [Start]”.
5. Open the scanner lid, turn the original over, and place it on the scanner glass as indicated.
6. Press Start. The machine scans the back side and then prints both sides on one sheet of paper.
If you do not press the Start button for the second side, only the front side will be copied.
How do I perform a basic scan to a USB-connected computer with my SAMSUNG XPRESS M2671?
This is the standard procedure for scanning originals to a computer connected via USB.
1. Place a single document face down on the document glass, or load documents face up into the document feeder.
2. Press (scan) > Scan to PC > Local PC on the control panel. (Alternatively, on some models, press Scan to > Local PC).
3. If you see a “Not Available” message, check the port connection or ensure “Enable Scan from Device Panel” is selected in Samsung Easy Printer Manager > Switch to advanced mode > Scan to PC Settings.
4. Select the application program you want to use for scanning (default is My Documents) and press OK.
5. Select any other options you want and press OK.
6. Scanning begins. The scanned image is saved in your computer’s C:\Users\\{user name}\My Documents folder. The saved folder may differ depending on your operating system.
How do I send a fax from the SAMSUNG XPRESS M2671?
Before sending a fax, ensure the supplied line cord is connected to your telephone wall jack.
1. Place a single document face down on the document glass, or load documents face up into the document feeder. If originals are placed in both, the document feeder has priority.
2. Select the (fax) button on the control panel.
3. Adjust the resolution and darkness settings to suit your original document.
4. Enter the destination fax number using the number keypad.
5. Press the (Start) button on the control panel. The machine will start to scan and send the fax.
To send a fax manually:
This method is useful if you need to speak to the recipient before sending the fax.
1. Load the document.
2. Press (On Hook Dial) on the control panel or lift the handset (if your model has one).
3. Enter the destination fax number using the number keypad.
4. When you hear a high-pitched fax signal from the remote machine, press the (Start) button.
How should I store the toner cartridge for my SAMSUNG XPRESS M2671?
To ensure optimal performance and the longest life from your toner cartridge, follow these storage recommendations:
• Store the cartridge in the same environment where the printer will be used, with controlled temperature and humidity.
• Keep the toner cartridge in its original, unopened package until you are ready to install it. If the original packaging is not available, cover the top opening of the cartridge with paper and store it in a dark cabinet.
• If you remove a cartridge from the printer, store it inside its protective bag.
• Always store the cartridge lying flat (not standing on end).
Do not store consumables in any of the following conditions:
• Temperature greater than 40°C (104°F).
• Humidity range less than 20% or greater than 80%.
• An environment with extreme changes in humidity or temperature.
• Direct sunlight or room light.
• Dusty places.
• Inside a car for a long period of time.
• An environment with corrosive gases or salty air.
How do I redistribute the toner in the cartridge of my SAMSUNG XPRESS M2671 when printing becomes light?
When the toner cartridge is near the end of its life, you may see white streaks or light printing. You can temporarily improve print quality by redistributing the remaining toner.
1. Open the front cover of the printer.
2. Pull out the toner cartridge from the machine.
3. Gently shake the cartridge from side to side 5 or 6 times to distribute the toner evenly inside.
4. Re-insert the toner cartridge back into the machine until it clicks into place.
5. Close the front cover securely.
Caution: To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Do not touch the green drum area of the cartridge.
How do I replace the toner cartridge in my SAMSUNG XPRESS M2671?
When a toner cartridge has reached the end of its life, the machine will stop printing. Follow these steps to replace it:
1. Open the front cover.
2. Remove the old toner cartridge from the machine.
3. Unpack the new toner cartridge. Shake it gently 5 or 6 times to distribute the toner evenly.
4. Remove the protective cover from the new cartridge.
5. Hold the new cartridge by its handle and slide it into the opening in the machine until it clicks into place.
6. Close the front cover. The machine will be ready to print.
How do I replace the imaging unit in my SAMSUNG XPRESS M2671?
When an imaging unit has reached the end of its life, the machine will stop printing. Follow these steps to replace it (this applies to M2675/M2676/M2875/M2876/M2885/M2886 series):
1. Open the front cover and pull out the toner cartridge.
2. Grasp the handle on the imaging unit and pull it out of the machine.
3. Unpack the new imaging unit and remove its protective cover.
4. Slide the new imaging unit into the machine.
5. Re-insert the toner cartridge until it clicks into place.
6. Close the front cover.
Caution: Do not expose the imaging unit to light for more than a few minutes. Do not touch the green surface of the imaging unit.
How do I clean my SAMSUNG XPRESS M2671?
Regular cleaning helps keep your machine in the best printing condition. Always turn the machine off and unplug the power cord before cleaning.
Cleaning the Outside:
Clean the machine cabinet and display screen with a soft, lint-free cloth slightly dampened with water. Do not let water drip onto or into the machine. Do not use cleaning materials containing alcohol, solvents, or other strong substances.
Cleaning the Inside:
1. Turn off the machine and unplug it. Wait for it to cool down.
2. Open the front cover and remove the toner cartridge.
3. With a dry, lint-free cloth, wipe away any dust and spilled toner from the inner area, including the cavity where the toner cartridge sits. Be careful not to touch the transfer roller.
4. Re-insert the toner cartridge and close the front cover.
Cleaning the Pickup Roller:
1. Open the front cover and remove the paper tray.
2. Locate the pickup roller inside the machine.
3. Wipe the roller with a lint-free cloth dampened with water.
4. Dry the roller with a clean, dry lint-free cloth.
5. Re-insert the paper tray and close the front cover.
Cleaning the Scan Unit:
1. Slightly dampen a soft, lint-free cloth or paper towel with water.
2. Lift and open the scanner lid.
3. Wipe the surface of the scanner glass and the document feeder glass (if applicable) until it is clean and dry.
4. Wipe the underside of the scanner lid and the white sheet/bar until clean and dry.
5. Close the scanner lid.
What should I do if my SAMSUNG XPRESS M2671 does not print?
If your SAMSUNG XPRESS M2671 is not printing, try these troubleshooting steps:
• Open the print queue list on your computer and remove any stuck documents.
• Remove the driver and install it again.
• Ensure your SAMSUNG XPRESS M2671 is selected as the default machine in your Windows settings.
• Check if the machine is receiving power. Connect it to the electricity supply and press the (Power/Wake Up) button.
• Check the machine for the following issues:
– The cover is not closed. Close the cover securely.
– Paper is jammed. Clear the paper jam.
– No paper is loaded. Load paper in the tray.
– The toner cartridge is not installed. Install the toner cartridge correctly.
• Check the connection cable between the computer and the machine. Disconnect and reconnect it. If possible, try a different cable or connect to another working computer to test.
• The port setting in Windows may be incorrect. Check the printer properties to ensure the print job is sent to the correct port (e.g., USB or network port).
What should I do if a paper jam occurs in my SAMSUNG XPRESS M2671?
If a paper jam occurs, first try opening and closing the front door, as the machine may eject the jammed paper automatically. If this does not work, follow the instructions below for the specific jam location. Always pull the jammed paper out slowly and gently to avoid tearing it.
In the Tray:
1. Pull the paper tray out.
2. Remove the jammed paper by gently pulling it straight out.
3. Insert the paper tray back into the machine until it clicks into place. Printing will resume automatically.
Inside the Machine:
The fuser area is hot. Take care when removing paper from this area.
1. Open the front cover and remove the toner cartridge.
2. Gently pull the jammed paper out of the machine.
3. Re-insert the toner cartridge and close the front cover.
In the Exit Area:
1. Open and close the front cover. The jammed paper is automatically ejected from the machine.
2. If the paper does not exit, pull the paper out of the exit area.
3. If there is resistance, or you cannot see the paper, stop and open the rear cover.
4. From the rear, pull the fuser levers down and remove the jammed paper.
5. Return the levers to their original position and close the rear cover.
What do the status LED lights on my SAMSUNG XPRESS M2671 indicate?
The color and state of the LEDs on your SAMSUNG XPRESS M2671 indicate its current status:
| LED | Color | State | Description |
|---|---|---|---|
| Status | (Off) | Off | The machine is off-line or in power save mode. |
| Green | Blinking | The machine is receiving or printing data. | |
| On | The machine is on-line and can be used. | ||
| Status | Orange | On | A paper jam has occurred. |
| Status | Red | Blinking | A minor error has occurred and the machine is waiting for the error to be cleared. Or, a small amount of toner is left in the cartridge. |
| On | A major error has occurred (e.g., toner cartridge is empty, no paper, or the imaging unit needs replacement). | ||
| Wireless | Blue | Blinking | The machine is connecting to a wireless network. |
| On | The machine is connected to a wireless network. | ||
| Off | The machine is disconnected from a wireless network. | ||
| Power/Wake Up | Blue | On | The machine is in power save mode. |
| Off | The machine is in ready mode or the power is off. | ||
| Eco | Green | On | Eco mode is on. |
| Off | Eco mode is off. |
What are the common paper feeding problems with the SAMSUNG XPRESS M2671 and how do I solve them?
| Condition | Suggested solutions |
|---|---|
| Paper jams during printing. | Clear the paper jam according to the on-screen instructions or user guide. |
| Paper sticks together. | • Check the maximum paper capacity of the tray. • Make sure you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper stack. • Humid conditions may cause paper to stick together. |
| Paper does not feed into the machine. | • Remove any obstructions from inside the machine. • Ensure paper is loaded correctly. Remove and reload it. • Do not overfill the tray. Remove excess paper. |
| The paper keeps jamming. | • There is too much paper in the tray. Remove excess paper. • An incorrect type of paper is being used. Use only paper that meets the specifications. • There may be debris inside the machine. Open the front cover and remove any debris. |
| Envelopes skew or fail to feed correctly. | Ensure that the paper guides are positioned correctly against the sides of the envelopes. |
What should I do if I am experiencing printing quality problems with my SAMSUNG XPRESS M2671?
If you encounter issues with print quality, consult the table below for possible solutions.
| Condition | Suggested solutions |
|---|---|
| Light or faded print | • If a vertical white streak appears, the toner supply is low. Install a new toner cartridge. • The paper may not meet specifications (e.g., too moist or rough). • If the entire page is light, the print resolution may be too low or toner save mode is on. Adjust these settings. • The inside of your machine may need cleaning. |
| Toner specks | • The paper may be too moist or rough. • The transfer roller or paper path may be dirty. Clean the inside of the machine. |
| Dropouts (faded, rounded spots) | • A single sheet of paper may be defective. Try reprinting. • The paper may have uneven moisture. Try a different brand of paper. • In Printing Preferences, go to the Paper tab and set the type to Thick. |
| Vertical lines | • If black vertical streaks appear, the drum surface of the cartridge may be scratched. Replace the toner cartridge or imaging unit. • If white vertical streaks appear, the LSU part inside the machine may be dirty. Clean the inside of the machine. |
| Black or color background | • Change to a lighter weight paper. • Check environmental conditions; very dry or high humidity can increase background shading. • Redistribute the toner or install a new toner cartridge. |
| Curl or wave | • Ensure the paper is loaded properly. • Turn the stack of paper over in the tray. Also try rotating the paper 180 degrees. |
| Wrinkles or creases | • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180 degrees. |
| Back of printouts are dirty | Check for leaking toner. Clean the inside of the machine. |
How do I troubleshoot scanning problems on the SAMSUNG XPRESS M2671?
| Condition | Suggested solutions |
|---|---|
| The scanner does not work. | • Make sure the original is placed correctly on the scanner glass or in the document feeder. • There may not be enough available memory. Try lowering the scan resolution. • Check that the USB or network cable is connected properly. • Check that the scanner is configured correctly in the software and sent to the correct port (e.g., USB001). |
| The unit scans very slowly. | • Check if the machine is busy printing. Scan after the print job is finished. • Graphics and high-resolution images take longer to scan than text. • For faster speeds, you may be able to set your computer’s printer port to ECP mode in the BIOS settings. |
| A message appears on screen such as “Scanner is busy” or “Scanning has failed”. | • There may be a copying or printing job in progress. Try again when the job is finished. • The selected port may be in use. Restart your computer and try again. • The scanner driver may not be installed correctly. • Ensure the machine is properly connected and powered on, then restart your computer. |
How do I troubleshoot faxing problems on the SAMSUNG XPRESS M2671?
| Condition | Suggested solutions |
|---|---|
| The machine is not working, no display, or buttons don’t work. | • Unplug the power cord and plug it in again. • Ensure the power outlet is working and the power is turned on. |
| No dial tone. | • Check that the phone line is properly connected to the ‘Line’ port. • Check that the phone socket on the wall is working by plugging in another phone. |
| Faxes are not received automatically. | • The receiving mode should be set to ‘Fax’ mode. • Make sure there is paper in the tray. |
| The machine does not send. | • Make sure the original is loaded correctly. • Check the fax machine you are sending to, to see if it can receive your fax. |
| The incoming fax has blank spaces or is of poor-quality. | • The sending fax machine may be faulty. • A noisy phone line can cause line errors. Check your machine by making a copy to verify its performance. • The toner cartridge may be low. Replace the toner cartridge. |
| The machine dials a number, but the connection fails. | The other fax machine may be turned off, out of paper, or cannot answer. Speak with the operator on the other side to solve the problem. |
How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.
CLICK HERE TO DOWNLOAD SAMSUNG XPRESS M2671 (01) PDF DOCUMENT