PLEASANT HEARTH VFF-PH20NG-2T1 (01) PDF Document

If you smell gas, follow these steps immediately:

1. Do not try to light any appliance.

2. Do not touch any electrical switch; do not use any phone in your building.

3. Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

4. If you cannot reach your gas supplier, call the fire department.

The specifications for the VFF-PH20NG Series are as follows:

You must determine if you have a confined or unconfined space. Use the following worksheet:

1. Determine the volume of the space: Length × Width × Height = cu. ft. (volume of space). If additional ventilation to an adjoining room is supplied with grills or openings, add the volume of these rooms to the total volume of the space.

2. Divide the space volume by 50 cu. ft. to determine the maximum BTU/hr the space can support. (Volume of space ÷ 50 cu. ft. = Maximum BTU/hr).

3. Add the BTU/hr of all fuel-burning appliances in the space (Vent-free heater, Gas water heater, Gas furnace, Vented gas heater, Gas heater logs, Other gas appliances). Do not include direct-vent gas appliances.

4. Compare the maximum BTU/hr the space can support with the actual amount of BTU/hr used. If the actual BTU/hr used is more than the maximum BTU/hr the space can support, the space is a confined space and requires additional fresh air ventilation.

1. If equipped, lift the fireplace screen up and pull out to remove. Set the screen aside until installation has been completed.

2. Cut two plastic straps to remove the log from the firebox cavity. Set the log aside.

3. Locate four black Phillips sheet metal screws in the hardware packet.

4. Slide the hood between the louver and firebox top and align the screw holes.

5. Insert screws and tighten them firmly.

Maintain the following minimum clearances:

Side Wall: 6 inches from the side of the fireplace cabinet to any combustible material and wall.

Ceiling: Not less than 36 inches from the top of the fireplace opening to the ceiling.

Flooring: If installed directly on carpeting, tile, or other combustible material other than wood flooring, the appliance must be installed on a metal or wood panel extending the full width and depth of the appliance.

1. Remove the Blower Access Panel.

2. Mount the Blower onto the bottom of the Fireplace Top using 4 screws.

3. Attach the Power Cord to the Blower Access Panel.

4. Attach the Temperature Sensor to the Combustion Top using 2 sheet metal screws.

5. Insert the wires marked with AUTO, OFF, and MAN into the line slot on the right corner. Keep wires close to the bottom.

6. Insert two wires’ female plugs marked with T1 and T2 (black and yellow) into the two male ports on the Temperature Sensor.

7. Insert the female plug on the white power supply wire (marked with P1) into the corresponding male port (marked with P1).

8. Insert the female plug (marked with P2) into the corresponding male port, which is on the black power supply wire (marked with P2).

9. Insert the blower link (male plug) into the power link (female port).

10. Bind wires with cable ties and attach cable ties in holes on the back of the Outer Casing.

11. Insert AUTO, OFF, MAN wires through the Rocker Switch opening.

12. Connect AUTO, OFF, MAN wires to the three corresponding male ports on the Rocker Switch. Match the “Auto” wire to the symbol “-” and the “Man” wire to the symbol “=” on the rocker switch.

13. Push the Rocker Switch into the Control Panel and secure.

14. Check that all wires are secure and reattach the Blower Access Panel to the Outer Casing. Capture the Green Ground wire between the Access Plate and Outer Casing with the upper right screw.

It is very important to install the logs exactly as instructed. Do not modify logs. Use only logs supplied with the heater.

1. Insert log #1 onto the rear row of pins on the base pan.

2. Insert log #2 onto the front left pin on the base pan.

3. Insert log #3 onto the front right pin on the base pan.

4. Insert log #4 onto the left pin of log #1 and the pin of log #2.

5. Insert log #5 onto the right pin of log #1 and the pin of log #3.

1. STOP! Read the safety information in the manual.

2. Open the lower access panel located below the fireplace screen.

3. Turn the control knob clockwise to the “OFF” position.

4. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow the safety instructions. If you don’t smell gas, proceed.

5. Turn the control knob counterclockwise to the “PILOT” position. Depress the control knob.

6. With the control knob depressed, push down on the ignitor button until the pilot lights. The pilot is located behind the fireplace screen, centered near the rear of the burner.

7. Keep the control knob depressed for 30 seconds after the pilot lights. Release the control knob. If the knob does not pop up, stop and call a technician. If the pilot goes out, repeat steps 3 through 7.

8. Turn the control knob counterclockwise to the desired setting.

9. Close the lower access panel.

1. Open the lower access panel located under the fireplace screen.

2. Turn the control knob clockwise to the “OFF” position.

3. Close the lower access panel.

ON OPERATION: Press the ON key; the appliance flame will come on. During this time the LCD screen will show ON. After 3 seconds the LCD screen will default to display room temperature and the word TEMP will show.

OFF OPERATION: Press the OFF key; the appliance flame will shut off. During this time the LCD screen will show OF. After 3 seconds the LCD screen will default to display room temperature and the word TEMP will show.

1. Press the MODE key until the LCD screen shows the word ROOM, then the remote is in the thermostatic mode.

2. Press and hold the SET key until the desired set temperature is reached. (By pressing and holding the set key, the LCD screen set numbers will increase from 45 degrees to 99 degrees then restart over at 45 degrees).

3. Release the SET key. The LCD screen will display the set temperature for 3 seconds and flash, then default to display the room temperature.

1. Shut off the unit including the pilot. Allow the unit to cool for at least 30 minutes.

2. Inspect the burner, pilot, and primary air inlet holes on the orifice holder for dust and dirt.

3. Blow air through the ports/slots and holes in the burner.

4. Check the orifice holder located at the end of the burner tube again. Remove any large particles of dust, dirt, lint, or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the orifice holder.

6. Clean the pilot assembly. A yellow tip on the pilot flame indicates dust and dirt. With the unit off, lightly blow air through the small pilot air inlet hole about 2 inches from where the pilot flame comes out.

Possible causes and corrective actions include:

• Ignitor electrode is positioned wrong: Replace electrode.
• Ignitor electrode is broken: Replace electrode.
• Ignitor electrode is not connected to ignitor cable: Replace ignitor cable.
• Ignitor cable is pinched or wet: Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry.
• Damaged ignitor cable: Replace ignitor cable.
• Bad piezo ignitor: Replace piezo ignitor.

Possible causes and corrective actions include:

• Control knob is not fully pressed in: Press in control knob fully.
• Control knob is not pressed in long enough: After ODS/pilot lights, keep control knob pressed in 30 seconds.
• Equipment shutoff valve is not fully open: Fully open equipment shutoff valve.
• Thermocouple connection is loose: Hand tighten until snug, and then tighten 1/4 turn more.
• Thermocouple damaged: Replace thermocouple.
• Control valve damaged: Contact customer service.

Possible causes and corrective actions include:

• Burner orifice is clogged or damaged: Clean burner orifice or contact customer service.
• Burner is damaged: Contact dealer or customer service.
• Gas regulator is damaged: Replace gas regulator.

This indicates the ODS (Oxygen Depletion Sensing) system is operating. Possible causes include:

• Not enough fresh air is available: Open window and/or door for ventilation.
• Low line pressure: Contact local gas supplier.
• ODS/pilot is partially clogged: Clean ODS/pilot.