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What should I do before disposing of or transferring my BROTHER MCF-L2960DW?
Before giving your BROTHER MCF-L2960DW machine to anyone else, replacing it, or disposing of it, it is strongly recommended to reset it to its factory settings to remove all personal information.
What should I do if I cannot print, scan, or use PC-FAX over the network with my BROTHER MCF-L2960DW because of a firewall?
If your computer is protected by a firewall and you are unable to network print, network scan, or use PC-FAX with your BROTHER MCF-L2960DW, you may need to configure the firewall settings. If you are using the Windows Firewall and installed the drivers using the installer, the necessary firewall settings have already been set. If you are using any other personal firewall software, refer to the user’s guide for your software or contact the software manufacturer.
How do I use the touchscreen and touchpanel on my BROTHER MCF-L2960DW?
The control panel of your BROTHER MCF-L2960DW features a touchscreen LCD and a touchpanel with several buttons:
Touchscreen Liquid Crystal Display (LCD): Access menus and options by pressing them on the touchscreen.
Touchpanel Buttons:
• (Back): Press to go back to the previous menu.
• (Home): Press to return to the Home screen.
• (Cancel): Press to cancel an operation.
LED Power Indicator: The LED lights up depending on the machine’s power status.
Power On/Off:
• Turn the machine on by pressing the power button.
• Turn the machine off by pressing and holding down the power button. The touchscreen LCD displays [Shutting Down] and stays on for a few seconds before turning off.
How do I navigate the touchscreen LCD on my BROTHER MCF-L2960DW?
Press your finger on the LCD to operate it. To display and access all the options, press the left or right arrows, or the up or down arrows on the LCD to scroll through them.
IMPORTANT: DO NOT press the LCD with a sharp object such as a pen or stylus, as it may damage the machine. DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine, as this may cause an error.
The following example explains how to change the LCD Backlight setting from [Light] to [Med]:
1. Press [Settings].
2. Press [All Settings].
3. Press the up or down arrow to display the [General Setup] option, and then press [General Setup].
4. Press the up or down arrow to display the [LCD Settings] option, and then press [LCD Settings].
5. Press [Backlight].
6. Press [Med].
7. Press the (Home) button.
How do I set the main Home screen on my BROTHER MCF-L2960DW?
You can change the LCD to display a specific Home screen or Shortcut screen as the default. When the machine is idle or you press the (Home) button, the touchscreen will return to the screen you set.
1. Press [Settings] > [All Settings] > [General Setup] > [Screen Settings] > [Home Screen].
2. Press the up or down arrow to display the screen settings, and then press the setting you want.
3. Press the (Home) button.
How do I enter text on my BROTHER MCF-L2960DW?
When you must enter text on your BROTHER MCF-L2960DW, a keyboard appears on the LCD. The available characters and keyboard layout may differ depending on your country and the operation you are performing.
• Press the ‘A 1 @’ button to cycle between letters, numbers, and special characters.
• Press the ‘↑aA’ button to cycle between lowercase and uppercase letters.
• To move the cursor to the left or right, press the left or right arrow buttons.
• To enter a space, press [Space].
Making corrections:
• If you entered a character incorrectly, press the left or right arrow to move the cursor to the incorrect character and press the backspace button. Enter the correct character.
• To insert a character, press the left or right arrow to move the cursor to the correct place, and then enter the character.
• Press the backspace button for each character you want to erase, or press and hold it to erase all characters.
How do I load paper into the paper tray of my BROTHER MCF-L2960DW?
1. Pull the paper tray completely out of the machine.
2. Press and slide the paper guides to fit the paper size you are loading. Press the green release levers to slide the paper guides.
3. Fan the stack of paper well.
4. Load paper in the paper tray with the printing surface face down.
5. Make sure the paper is below the maximum paper mark (▼▼▼). Overfilling the paper tray may cause paper jams.
6. Slowly push the paper tray completely into the machine.
7. Lift the support flap to prevent paper from sliding off the output tray.
How do I load and print on plain, thin, recycled, or bond paper in the manual feed slot of my BROTHER MCF-L2960DW?
When you load a different paper size, you must change the Paper Size setting in the machine or on your computer at the same time.
1. Lift the support flap to prevent paper from sliding off the face-down output tray.
2. Open the manual feed slot cover.
3. Use both hands to slide the manual feed slot paper guides to fit the width of the paper you are using.
4. Using both hands, place one sheet of paper in the manual feed slot until the front edge touches the paper feed roller. When you feel the machine pull it in, let go.
• Load paper into the manual feed slot with the printing surface facing up.
• Ensure the paper is straight and correctly positioned to avoid skewed printouts or jams.
5. Send your print job to the machine, changing your print preferences in the Print screen.
6. After the printed page comes out, load the next sheet of paper. Repeat for each page you want to print.
How do I load and print on thick paper and labels using the manual feed slot on my BROTHER MCF-L2960DW?
1. Open the machine’s back cover (the face-up output tray). The machine will automatically turn on Manual Feed mode.
2. On the front of the machine, open the manual feed slot cover.
3. Use both hands to slide the manual feed slot paper guides to fit the width of the paper you are using.
4. Using both hands, place one sheet of paper in the manual feed slot until the front edge touches the paper feed roller. Let go when you feel the machine pull it in.
• Load paper with the printing surface facing up.
• Do not put more than one sheet of paper in the slot at one time.
5. Send your print job to the machine, changing preferences in the Print screen as needed.
6. After the page prints from the back of the machine, load the next sheet.
7. When finished, close the back cover until it locks in the closed position.
How do I load and print envelopes in the manual feed slot of my BROTHER MCF-L2960DW?
Before loading, press the corners and sides of the envelopes to make them as flat as possible.
1. Open the machine’s back cover (the face-up output tray).
2. Pull down the two green levers as shown in the illustration.
3. On the front of the machine, open the manual feed slot cover.
4. Use both hands to slide the manual feed slot paper guides to fit the width of the envelope.
5. Using both hands, put one envelope in the manual feed slot until the front edge touches the paper feed roller. Let go when you feel the machine pull it in.
• Load the envelope with the printing surface facing up.
• Do not put more than one envelope in at a time.
6. Send your print job, changing your print preferences in the Print dialog box for the correct envelope size and media type (for example, Com-10, DL, C5, Monarch; Envelopes, Env. Thick, Env. Thin).
7. After the printed envelope comes out, put in the next envelope. Repeat for each one.
8. When you finish printing, return the two green levers to their original position.
9. Close the back cover until it locks in the closed position.
How do I change the paper size and type settings on my BROTHER MCF-L2960DW?
When you change the size and type of paper you load in the tray, you must also change the settings on the LCD.
1. Press [Settings] > [All Settings] > [General Setup] > [Tray Setting] > [Paper Type].
2. Press the up or down arrow to display the paper type options, and press the option you want.
3. Press [Paper Size].
4. Press the up or down arrow to display the paper size options, and press the option you want.
5. Press the (Home) button.
How do I load documents into the Automatic Document Feeder (ADF) of my BROTHER MCF-L2960DW?
Use the ADF for copying or scanning multi-page, standard-sized documents. The ADF can hold up to 50 sheets of standard 80 g/m² paper.
Supported Document Sizes:
• Length: 147.3 to 355.6 mm
• Width: 105 to 215.9 mm
• Weight: 60 to 105 g/m²
IMPORTANT:
• DO NOT leave thick documents on the scanner glass, as this may cause the ADF to jam.
• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped, glued, or taped.
• DO NOT use cardboard, newspaper, or fabric.
• DO NOT pull on the document while it is feeding.
Loading Instructions:
1. Unfold the ADF document output support flap.
2. Fan the pages well.
3. Stagger the pages and load them into the ADF face up and top edge first.
4. Adjust the paper guides to fit the width of your document.
How do I load a document on the scanner glass of my BROTHER MCF-L2960DW?
Use the scanner glass to fax, copy, or scan one page at a time, or for thick or fragile documents.
NOTE: To use the scanner glass, the ADF must be empty.
Supported Document Sizes:
• Length: Up to 300 mm
• Width: Up to 215.9 mm
• Weight: Up to 2kg
Loading Instructions:
1. Lift the document cover.
2. Place the document on the scanner glass face down.
3. Place the corner of the page in the upper left corner of the scanner glass.
4. Close the document cover. If the document is a book or is thick, gently press on the document cover.
What are the unscannable and unprintable areas on my BROTHER MCF-L2960DW?
The following table shows the maximum unscannable and unprintable areas from the edges of the paper. Do not attempt to scan, copy, or print in these areas.
| Usage | Document Size | Top (1) / Bottom (3) | Left (2) / Right (4) |
|---|---|---|---|
| Fax (Sending) | Letter, Legal | 2.9 mm | 3.9 mm |
| A4 | 2.9 mm | (ADF) 1.0 mm (Scanner Glass) 3.0 mm | |
| Copy ¹ | Letter, Legal | 4.0 mm | 4.0 mm |
| A4 | 4.0 mm | 3.0 mm | |
| Scan | Letter | 3.0 mm | 3.0 mm |
| A4 | 3.0 mm | 3.0 mm | |
| Legal | 3.0 mm | 3.0 mm | |
| Letter, Legal | 4.2 mm | 4.2 mm | |
| A4 | 4.2 mm | 4.2 mm |
¹ A 1 in 1 copy and 100% document size copy
What types of special paper should I avoid using with my BROTHER MCF-L2960DW?
Always test paper samples before purchasing to ensure desirable performance. Some types of paper may not perform well or may cause damage to your machine. This damage is not covered under any Brother warranty or service agreement.
DO NOT use paper that is:
• designed for inkjet printing
• highly textured
• extremely smooth or shiny
• curled or warped
• coated or has a chemical finish
• damaged, creased, or folded
• exceeds the recommended weight specification
• with tabs and staples
• multipart or carbonless
How do I use Secure Print on my BROTHER MCF-L2960DW?
Use Secure Print to ensure that confidential documents do not print until you enter a password on the machine’s control panel. The secure data is deleted from the machine when you turn the machine off.
From your computer:
1. Select the print command in your application.
2. Select your model’s name, and then click the printer’s properties or preferences button.
3. Click the Advanced tab.
4. Click the Settings button in the Secure Print field.
5. Select the Secure Print checkbox.
6. Type your four-digit password in the Password field.
7. Type a user name and job name in the User Name and Job Name fields, if needed.
8. Click OK to close the Secure Print Settings window.
9. Click OK and complete your print operation.
On your BROTHER MCF-L2960DW:
1. On the machine’s control panel, press the left or right arrow to display the [Secure Print] option, and then press [Secure Print].
2. Press the up or down arrow to display user names, and then press your user name.
3. Enter your four-digit password, and then press [OK].
4. The LCD displays the list of secured jobs for your name.
5. Press the up or down arrow to display the print job, and then press it.
6. Enter the number of copies you want, and then press [OK].
7. Press [Start]. The machine prints the data.
How do I cancel a print job on my BROTHER MCF-L2960DW?
To cancel a single print job, press the (Cancel) button.
To cancel multiple print jobs, press and hold the (Cancel) button for about four seconds.
How do I perform a test print on my BROTHER MCF-L2960DW to check print quality?
If you have problems with print quality, follow these instructions to do a test print:
1. Press [Settings] > [All Settings] > [Printer] > [Print Options] > [Test Print].
2. Press [Yes].
3. Press the (Home) button.
The machine will print a Test Print page.
How do I scan single or multiple pages to a single PDF file on my BROTHER MCF-L2960DW?
1. Load your document.
2. Press [Scan] > [to PC] > [to File].
3. If the machine is connected over the network, press the up or down arrow to display the computer where you want to send data, and then press the computer name. If prompted for a PIN, enter it and press [OK].
4. To change scan settings, press [Options] and select the settings you want to change (e.g., [File Type] to [PDF Multi-Page]). When finished, press [OK]. To save settings as a shortcut, press [Save as Shortcut].
5. Press [Start]. The machine starts scanning. If using the scanner glass, follow the LCD instructions to complete the job.
How do I send a 2-sided fax from the ADF of my BROTHER MCF-L2960DW?
You must select a 2-sided scanning format before sending a 2-sided fax, depending on the layout of your document.
1. Load your document in the ADF.
2. Do one of the following:
• If Fax Preview is set to [Off], press [Fax].
• If Fax Preview is set to [On], press [Fax], and then press [Send a fax].
3. Press [Options] > [2-sided Fax].
4. Do one of the following:
• If your document is flipped on the long edge, press the [2-sided Scan: Long Edge] option.
• If your document is flipped on the short edge, press the [2-sided Scan: Short Edge] option.
5. Press [OK].
6. Enter the fax number.
7. Press [Fax Start].
How do I reset my BROTHER MCF-L2960DW?
You can reset some or all of your machine’s settings from the control panel.
1. Press [Settings] > [All Settings] > [Initial Setup] > [Reset].
2. Press the up or down arrow to display the type of reset function you want to use, and then press the reset function.
3. The LCD displays [Machine will reboot after resetting. Press [OK] for 2 seconds to confirm.].
4. Press and hold [OK] for two seconds to reboot the machine and start the reset. To cancel, press [Cancel].
If you exit without rebooting, your machine will not reset and your settings will remain unchanged.
Reset Options:
• Machine Reset: Resets all settings like Date and Time, and Ring Delay. Address Book, fax reports, and Call history will remain.
• Network Settings Reset: Resets the print server to its default factory settings (excluding administrator password).
• Address Book and Fax Settings Reset: Resets Address Book, programmed jobs, Station ID, and other fax-related settings.
• All Settings Reset: Resets all machine settings back to factory settings.
• Factory Reset: Resets all machine settings to what was originally set at the factory. This takes longer than All Settings Reset and is recommended when you dispose of the machine.
How do I replace the toner cartridge in my BROTHER MCF-L2960DW?
1. Make sure the machine is turned on.
2. Open the front cover.
3. Remove the toner cartridge and drum unit assembly from the machine.
4. Push down the green lock lever and take the old toner cartridge out of the drum unit.
5. Unpack the new toner cartridge and remove its protective cover.
6. Hold the new toner cartridge by the handle and shake it from left to right several times to distribute the toner evenly.
7. Push the new toner cartridge firmly into the drum unit until it locks into place.
8. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and back again several times.
9. Be sure to return the green tab to the Home position (▲).
10. Reinsert the toner cartridge and drum unit assembly back into the machine.
11. Close the front cover of the machine. Do not turn the machine off or open the cover again until the display returns to Ready Mode.
How do I replace the drum unit in my BROTHER MCF-L2960DW?
1. Make sure the machine is turned on.
2. Open the front cover.
3. Remove the toner cartridge and drum unit assembly.
4. Push down the green lock lever and take the toner cartridge out of the old drum unit.
5. Unpack the new drum unit.
6. Push the toner cartridge firmly into the new drum unit until it locks into place.
7. Reinsert the toner cartridge and drum unit assembly back into the machine.
8. Close the front cover.
After installing the new drum unit, you must reset the drum counter.
How do I reset the drum counter on my BROTHER MCF-L2960DW after replacing the drum unit?
IMPORTANT: DO NOT reset the drum counter unless you are replacing the drum unit.
1. Make sure the machine is turned on.
2. Close the front cover of the machine.
3. Press the (Cancel) button to clear any error message.
4. Press (Toner) until the touchscreen message changes.
5. Press [Drum].
6. Press [Yes].
How do I clean the scanner on my BROTHER MCF-L2960DW?
1. Press and hold the power button to turn the machine off.
2. Lift the document cover (1). Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water.
3. In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with water.
4. For automatic 2-sided scanning, open the scanner glass cover (1), and then clean the other white bar (2) and scanner glass strip (3).
5. Close the document cover.
6. Press the power button to turn the machine on.
What should I do if a “Cannot Print ##” or “Cannot Scan ##” error appears on my BROTHER MCF-L2960DW?
If the LCD displays [Cannot Print] ## or [Cannot Scan] ##, it indicates a mechanical problem. If you have faxes in the machine’s memory, it is recommended to transfer them to another fax machine or to your computer before turning off the machine to prevent data loss. You can also transfer the Fax Journal report to see if there are any faxes you must transfer.
If there is an error message on the LCD after you transfer the faxes, disconnect your Brother machine from the power source for several minutes, and then reconnect it.
What do I do if there is a paper jam in the paper tray of my BROTHER MCF-L2960DW?
1. Pull the paper tray completely out of the machine.
2. Slowly pull out the jammed paper. Pulling the paper downwards using both hands can make it easier to remove.
3. Fan the stack of paper to prevent further jams, and slide the paper guides to fit the paper size. Load the paper back into the tray.
4. Make sure the paper is below the maximum paper mark (▼▼▼).
5. Put the paper tray firmly back into the machine.
What do I do if paper is jammed in the output paper tray of my BROTHER MCF-L2960DW?
1. Use both hands to open the scanner.
2. Remove the jammed paper.
3. Push the scanner down with both hands to close it.
What do I do if paper is jammed in the back of my BROTHER MCF-L2960DW?
WARNING: The machine’s internal parts will be extremely hot. Wait for the machine to cool down before touching them.
1. Leave the machine turned on for 10 minutes for the internal fan to cool the hot parts inside.
2. Open the back cover.
3. Pull the blue tabs at the left and right sides towards you to release the fuser cover.
4. Use both hands to gently pull the jammed paper out of the machine.
5. Close the fuser cover.
6. Close the back cover until it locks in the closed position.
What do I do if paper is jammed inside my BROTHER MCF-L2960DW?
WARNING: The machine’s internal parts will be extremely hot. Wait for the machine to cool down before touching them.
1. Leave the machine turned on for 10 minutes to allow the internal fan to cool the hot parts.
2. Open the front cover.
3. Remove the toner cartridge and drum unit assembly.
4. Pull out the jammed paper slowly.
5. Install the toner cartridge and drum unit assembly back into the machine.
6. Close the front cover.
How do I access Web Based Management for my BROTHER MCF-L2960DW?
You can access Web Based Management from a standard web browser on a computer connected to the same network as your machine.
1. Start your web browser.
2. Type “https://machine’s IP address” in your browser’s address bar (where “machine’s IP address” is your machine’s IP address, e.g., https://192.168.1.2). You can find the IP address on the Network Configuration Report.
• If you use a Domain Name System or have a NetBIOS name enabled, you can use that name (e.g., https://SharedPrinter) instead of the IP address.
3. If required, type the password in the Login field, and then click Login.
The default password is located on the back of the machine and is marked “Pwd“. It is recommended to change this password immediately for security.
How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.
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