ROBOROCK QV 35A FCC (01) PDF DOCUMENT

Please adhere to the following safety warnings when using your ROBOROCK QV 35A FCC:

• For use only with roborock EWFD36LRR docking station.

• The product must be switched off and the plug must be removed from the socket outlet when not in use, before cleaning or maintaining the product.

• To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.

• The docking station can only be used to charge the robotic vacuum cleaner equipped with a 14.4 V/5200 mAh (TYP) lithium-ion battery.

• Only use the product in accordance with the User Manual. Any loss or damage caused by improper use will be borne by the user.

• Do not allow to be used as a toy. Close attention is necessary when used by or near children.

• Do not rinse the robot and the dock.

• Do not use the product to clean hard or sharp objects (such as decoration wastes, glass, and nails) to avoid scratching the robot, the dock or the floor.

• Make sure dustbin, washable filter, dust bag, side brush, mop cloths, main brush and main brush cover are installed in place before cleaning.

• Do not sit or stand on the robot or dock.

• To prevent corrosion or damage, do not use any disinfectant and only use cleaning solution recommended by Roborock.

• Do not put any low objects (such as shoes, mats) near raised areas like stairs. Otherwise, the robot may fall down caused by malfunctional sensors.

• To prevent water damage, make sure that the floor where the robot operates is free of water.

• Do not operate the product in a room where an infant or child is sleeping.

• Before using the product, move sundries such as wires and any unstable, fragile, precious, or dangerous items from the floor to prevent them from being pulled by the robot and causing personal injury or property damage.

• Keep hair, loose clothing, fingers, and all body parts of people and pets away from seams, openings and moving parts of the product to avoid possible injury.

• Do not carry the robot using the vertical bumper, top cover, side brush or bumper. Do not move the dock by lifting the dock base, water tank handles or dust container cover.

• Place the dock on a hard, flat floor. Keep the dock, robot, and power cord away from fire and heat sources like a heating radiator. Avoid humid and narrow spaces or locations where the robot may be suspended in the air.

• This product can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user maintenance shall not be made by children without supervision.

• Do not dismantle, repair or modify the battery or charging dock.

• If the dock is placed in an area susceptible to thunderstorms or with unstable voltage, take protection measures.

• Do not use the product on high pile carpets. Product effectiveness may also be reduced on dark carpets.

• Do not place any object on top of the robot or dock, near the suction inlet of the dock, or cover them with any item (including dust-proof cover).

• Do not use this product on elevated surfaces without barriers such as the floor of a loft, an open-ended terrace, a slide, or top of furniture.

• Do not use the dock to pick up stones, paper scraps, or other objects that may block the air duct.

• Do not operate the product if it has been damaged in any way. Contact customer service for help.

• Always operate the device in well-ventilated areas to prevent overheating.

• Do not wipe the charging contacts with a wet cloth or wet hands.

• If the product is left unused for a long period, store it in a cool, dry place after having it fully charged, unplugged, and switched off. Recharge it at least every three months to avoid battery overdischarge.

• Do not use the product when the temperature is higher than 40°C (104°F) or lower than 4°C (39°F), or if there is any liquid or sticky substance on the floor.

• Do not discard waste batteries. Leave them with a professional recycling organization.

• To transport the product, be sure to unplug the dock, switch off the robot, and empty water tanks. Use of the original packaging is advised.

• Be sure that the supply voltage meets the requirements listed on the dock.

1. Attach the dock base by pressing down both sides of the base and the connecting part in the middle firmly until you hear a click. Note: When moving the dock, secure the water tanks to prevent it from falling off.

2. Connect the power cord to the back of the dock, and keep the excess cord inside the storage slot. The power cord can exit at either side.

3. Align and install the mop axles into the robot in place until you hear a click.

Place the dock on a hard, flat floor (wood/tile/concrete etc.), flat against a wall, and reserve a space of at least 0.9 m (2.95 ft) in height, 0.4 m (1.31 ft) in width and 1.2 m (3.94 ft) in depth. Make sure that the location has good WiFi coverage for a better experience with the mobile app. Plug in and make sure that the status indicator light is on.

Clearance Requirements:

• More than 1.2 m (3.94 ft) in front

• More than 0.9 m (2.95 ft) above

• More than 0.4 m (1.31 ft) to the sides

Notes:

• If the power cord hangs vertically to the ground, it may be caught by the robot, causing the dock to be moved or disconnected. Keep the excess cord inside the storage slot.

• The status indicator light is on when the dock is powered on, and off when the robot is charging.

• The status indicator light turns red if an error occurs.

• Place the dock on a hard, flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.

• Placing the dock on a soft surface (carpet/mat) may cause the dock to tilt and cause docking and departing problems.

• Keep the dock away from direct sunlight or anything that may block the dock location beacon, otherwise the robot may fail to return to the dock.

• Do not use the dock without clean water tank, dirty water tank, dust container cover, disposable dust bag, cleaning tray filter, or cleaning tray.

Press and hold the Power button to power on the robot. Wait until the power indicator light is steady, and then place the robot in front of the dock. Make sure that the dock is plugged in. Then, press the Dock button and the robot will automatically return to the dock for charging. The robot is equipped with a built-in high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged.

When the dock status indicator light is off and the robot power indicator light is breathing, it is charging.

Note: The robot may not be turned on when the battery is low. In this case, place the robot on the dock for charging.

1. Download the App

Search for “Roborock” in the App Store or Google Play to download and install the app.

2. Reset WiFi

a. Open the top cover and find the WiFi indicator light.

b. Press and hold the Power and Dock buttons simultaneously until you hear the “Resetting WiFi” voice message. The reset is complete when the WiFi indicator light flashes slowly. The robot will then wait for a connection.

3. Add Device

Open the Roborock app, tap the “Add Device” or “+” button and add your device following the in-app guide.

Notes:

• The actual process may vary due to ongoing app updates. Follow the guide provided in the app.

• Only 2.4 GHz WiFi is supported.

• If the robot waits more than 30 minutes for a connection, WiFi will be automatically disabled. If you want to reconnect, reset the WiFi before proceeding.

Filling the Clean Water Tank

Lift the clean water tank, open its lid, and then fill it with tap water. After filling, close the lid, lock the latch, and then put the clean water tank back to the dock.

Turning On/Off

Press and hold the Power button to turn on the robot. The power indicator light will come on, and the robot will be on standby. Press and hold the Power button to turn off the robot and complete the cleaning cycle. The robot cannot be turned off when it is being charged.

Starting Cleaning

Press the Power button to start cleaning. The robot will plan its cleaning route. In each room, it firstly draws out edges and then fills the room in a zigzag pattern, cleaning all rooms one by one, thoroughly and efficiently.

Spot Cleaning

Press and hold the Dock button to start spot cleaning. The robot cleans a 1.5 m (4.9 ft) × 1.5 m (4.9 ft) square area centered on itself. After spot cleaning, the robot will automatically return to the starting point and be on standby.

Pause

When the robot is running, press any button to pause it, press the Power button to resume cleaning. Press the Dock button on a paused robot to send it back to the dock. Placing a paused robot on the dock manually will end the current cleanup.

Sleep: If the robot is paused for over 10 minutes, it will go to sleep, and the power indicator light will flash every few seconds. Press any button to wake the robot up. The robot will not go to sleep when it is charging and will automatically shut down if left in sleep for more than 12 hours.

DND Mode: The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable or modify the DND period, set whether to enable auto top-up, emptying and drying, dim indicator lights, or lower the voice message volume during this period.

Mop Washing: During cleaning, the robot automatically determines when to return to the dock for mop washing and water tank refilling. To manually start washing, tap the corresponding button in the app. Press any button to stop washing.

Emptying: After cleaning, the robot will return to the dock and auto-emptying will begin as needed. To manually start emptying, press the Dock button on the docked robot or tap the button in the app. Press any button to stop emptying.

Drying: After mop washing or after cleaning, drying will begin as needed. To manually start or stop drying, tap the corresponding button in the app. Drying duration and auto-drying can be modified in the app.

Charging: After cleaning, the robot will automatically return to the dock to charge. Press the Dock button to send a paused robot back to the dock. The power indicator light will breathe during robot charging. If the robot fails to find the dock, it will automatically return to its starting position. Place the robot on the dock manually to recharge.

Error

If an error occurs, the power indicator light will flash red or the status indicator light will be steady red. A pop-up notification will appear in the app and a voice alert may sound.

• The robot will go to sleep automatically if left in a malfunctioning state for over 10 minutes.

• Placing a malfunctioning robot on the dock manually will end the current cleanup.

Resetting the System

If the robot does not respond when a button is pressed or cannot be turned off, reset the system by pressing the Reset button. After resetting, existing settings such as scheduled cleaning and WiFi will be restored to factory settings.

Restoring Factory Settings

If the robot does not function properly after a system reset, power it on. Press and hold the Power button and at the same time, press the Reset button until you hear the “Restoring factory settings. This will take about 5 minutes.” voice message. The robot will then be restored to factory settings.

Main Brush (Clean every 2 weeks, replace every 6-12 months)

1. Turn over the robot and press the two latches inwards to remove the main brush cover.

2. Pull out the main brush and remove the main brush bearing. Rotate the main brush caps as shown in the diagram to remove them, and clear any entangled hair or dirt.

3. Reinstall the main brush and its cover, ensuring the four teeth are fully seated and it clicks into place.

Side Brush (Clean monthly, replace every 3-6 months)

1. Turn over the robot, unscrew the side brush, then remove and clean it.

2. Align and reinstall the side brush, tightening the screw.

Omnidirectional Wheel (Clean as required)

1. Use a tool like a small screwdriver to pry out the axle and take out the wheel.

2. Rinse the wheel and axle with water. Air-dry, reinstall, and press them back into place.

Main Wheels (Clean as required)

Clean the main wheels with a soft, dry cloth.

Dustbin (Clean as required)

1. Open the robot’s top cover and press the dustbin latch to remove it.

2. Remove the washable filter and empty the dustbin.

3. Fill the dustbin with clean water, reinstall the filter, gently shake, and pour out the dirty water.

4. Allow at least 24 hours for the dustbin and filter to dry before reinstalling.

Washable Filter (Clean every 2 weeks, replace every 6-12 months)

1. Remove the filter.

2. Rinse it repeatedly and tap it to remove dirt. Do not touch the surface with hands, brushes, or sharp objects.

3. Allow at least 24 hours for the filter to dry completely before reinstalling.

Mop Cloths (Clean as required, replace every 1-3 months)

1. Remove the mop cloths from the mounts. Clean them and air-dry.

2. Stick the clean mop cloths back on the mounts flat in place.

Robot Sensors (Clean as required)

Use a soft, dry cloth to wipe all sensors, including: Reactive Tech Obstacle Avoidance Sensor, Wall Sensor, Communication Sensor, Carpet Sensor, and Cliff Sensors.

Charging Contacts (Clean as required)

Use a soft, dry cloth to wipe the charging contacts on the robot and the dock.

Dirty Water Tank (Clean as required)

Open the dirty water tank lid, pour out the dirty water, fill with clean water, close, lock, shake, and pour out the dirty water again. Lock the lid and reinstall.

Replacing Disposable Dust Bag (Replace as required)

1. Remove the dust container cover with both hands.

2. Remove the full disposable dust bag and discard it.

3. Clean the filter with a dry cloth, insert a new disposable dust bag fully into the slot, and spread it evenly.

4. Reinstall the dust container cover securely.

Cleaning Tray (Clean as required)

1. Remove the cleaning tray.

2. Rinse the cleaning tray and the filter with water.

3. Reinstall the cleaning tray.

The following information applies only when disposing of the robot and should not be followed for day-to-day operations. The chemical substances in the battery can cause environmental pollution. Remove the battery before disposal and hand it to a professional battery recycling facility.

How to remove the battery:

1. Operate the robot without connecting to the dock until it runs out of battery.

2. Turn off the robot.

3. Unscrew the battery cover.

4. Remove the battery cover.

5. Press the latch to pull out the battery connector and remove the battery.

Notes:

• Before removing the battery, make sure it is fully drained and the robot is disconnected from the dock.

• Remove the entire battery pack. Avoid damaging the battery pack casing to avoid short-circuits or leakage of hazardous substances.

• In the event of accidental contact with battery fluid, rinse thoroughly with water and seek immediate medical care.

Robot

Note: The serial number is on a sticker on the underside of the robot.

Empty Wash Fill Dock

• The battery may be low. Put the robot on the dock and charge it before use.

• The battery temperature may be too low or too high. Only use the robot within the range of 4-40°C (39-104°F).

If unable to charge:

• The dock may not be connected to power. Check whether both ends of the power cord are properly connected.

• There may be poor contact. Clean the charging contacts of the dock and the robot.

• Check that the status indicator light on the dock is on.

If charging slowly:

• When used at high or low temperatures, the robot will automatically reduce its charging speed to extend battery life.

• The charging contacts may be dirty. Wipe them with a dry cloth.

• There may be too many obstacles near the dock. Clear them up or move the dock to an open area.

• The robot may be too far from the dock. Place it closer and retry.

• After spot cleaning or a significant position change, the robot will re-generate the map. If the charging dock is too far away, it may not be able to return to recharge and must be placed on the charging dock manually.

If the robot is behaving abnormally, restart the robot.

If there is noise during cleaning:

• The main brush, side brush, or main wheels may be jammed. Turn off the robot and clean them.

• The omnidirectional wheel may be jammed. Use a screwdriver to remove it slowly for cleaning.

• WiFi may be disabled on the robot. Reset the WiFi and try again.

• The WiFi signal may be poor. Move the robot to an area with better WiFi.

• The WiFi connection may be abnormal. Reset the WiFi, download the latest app version and retry.

• If you are unable to connect to WiFi abruptly, there may be an error with your router settings. Contact Roborock customer service for help with troubleshooting.

• The robot will draw power while it is docked to maintain battery performance, but the power consumption is extremely low.

• No. Lithium-ion batteries have no memory effect. The robot can be used once fully charged and does not need to be charged for 16 hours for the first three uses.

If cleaning does not resume after recharging:

• Make sure that the robot is not in DND mode. DND mode will prevent auto top-up.

• If the robot is placed manually on the dock or sent to the dock by pressing buttons, it will not be able to resume cleaning.

If scheduled cleaning is not working:

• Keep the robot charged. Scheduled cleaning can only begin when the battery level is above 15%.

If it misses certain spots:

• The wall sensor, cliff sensors, or carpet sensor may be dirty. Clean them with a soft, dry cloth.

If there is poor cleaning performance and/or dust leakage:

• The dustbin is full and needs emptying.

• The filter is blocked and needs cleaning.

• The main brush is tangled up. Clean the main brush.

If there is no or little water during mopping:

• Use the mobile app to increase the water flow.

If there is reduced mop washing performance:

• The mop cloths are not attached properly. Stick them on the mounts flat in place.

• The floor is dirty. Change the mop washing mode to “Deep” in the app for better cleaning.

A steady red light indicates an error. Check for the following:

• Voltage error. Check that the local voltage meets the requirements listed on the dock.

• Check clean water tank placement or refill the tank as required.

• Check dirty water tank placement or empty the tank as required.

• Check that the cleaning tray and cleaning tray filter have been properly installed.

• The main brush or main brush cover is not properly installed. Check and install in place.

• The filter, air duct, suction inlet, air inlet, dustbin, or disposable dust bag is blocked. Clean to remove blockages.

If auto-drying won’t start:

• Auto-drying is disabled. Check in-app settings.

• If the robot departs the dock during drying, the drying will end in advance.

• In a humid environment, it is recommended to extend the drying duration in the app to improve the drying performance.

If unable to auto-empty:

• Auto-emptying is disabled. Check in-app settings.

• The dust container cover is not installed. Check and install.

• Auto-emptying will not be triggered if the robot returns to the dock without cleaning.

• The robot will not auto-empty after returning to the dock in DND mode. Adjust the cleaning time or DND period, or start emptying manually.

• Auto-emptying will not be triggered if the robot is moved to the dock manually. Start emptying manually.

If unable to wash the mop cloths:

• The mop cloths will not be washed if not used.

• If the robot does not start from the dock or no dock is found on the app map, it will not return to the dock for mop washing.

• Check clean water tank placement or refill the tank as required.

• Check dirty water tank placement or empty the tank as required.

• Check that the cleaning tray and cleaning tray filter have been properly installed.