HP PHOTOSMART PREMIUM C309 (01) PDF MANUAL

Please follow these steps to set up your HP PHOTOSMART PREMIUM C309:

1. Unpack and remove all tape

Remove all packing materials and tape from the exterior and interior of the printer.

2. Power on

Connect the power cord and adapter to the printer and a power outlet. Press the Power button to turn on the HP Photosmart.

Important! Do NOT connect the USB cable until prompted by the software!

3. Follow the Setup Wizard

Be sure to follow the instructions on the product display as it guides you through setting up and connecting the HP Photosmart.

For computers without a CD/DVD drive, you will need to download and install the software.

The HP PHOTOSMART PREMIUM C309 supports Wi-Fi Protected Setup (WPS) for easy one-button wireless setup.

If you have a WPS enabled router, push the WPS button on the router at any time during setup to connect. The wireless LED on the printer will turn on if the connection is successful.

If your router does not support WPS or have a WPS button, follow the directions in the Setup Wizard to set up your network connection. Refer to your router’s documentation for additional information.

You can get the most out of your HP PHOTOSMART PREMIUM C309 with these features:

• Print your photos without connecting to a computer – just insert your memory card or USB drive into a slot on the HP Photosmart and start printing.

• Use the Edit features of the HP Photosmart to make subtle adjustments, give your photos an antique look, or add fun frames.

• Print photos from your Bluetooth devices such as PDAs, camera phones, and computers using the built-in Bluetooth technology.

• Use the HP Photosmart to print, save, and share photos using Snapfish.

• Make color or black-and-white copies.

• Connect the HP Photosmart to as many as five computers over a wired or wireless network.

• Print a variety of projects such as games, checklists, music paper, albums, and panorama photos.

• Scan originals to a memory card or a connected computer.

• Go green by using the duplexer to print two-sided documents with multiple pages on same sheet to reduce paper usage.

You can connect the HP PHOTOSMART PREMIUM C309 to more than one computer on a small network of computers.

If the HP Photosmart is already connected to a computer on a network, for each additional computer you must install the HP Photosmart Software. During software installation, the software will automatically discover the HP Photosmart on the network. Once you have set up the HP Photosmart on the network you will not need to configure it again when you add additional computers.

Note: You can connect the HP Photosmart to either a wireless or wired network, but not both at the same time.

If you first install the HP PHOTOSMART PREMIUM C309 with a USB connection, you can later change to a wireless or Ethernet network connection. To change a USB connection to a network connection:

1. Unplug the USB connection from the back of the product.

2. Depending on the connection type you want to switch to, do one of the following:

For an integrated wireless WLAN 802.11 connection:

a. On the Home screen, touch the right arrow to view more options.

b. Touch Setup.

c. Touch Network.

d. Touch Wireless Setup Wizard.

This runs the Wireless Setup Wizard.

For a wired (Ethernet) connection:

a. Connect an Ethernet cable from the Ethernet port on the back of the product to an available Ethernet port on the router or switch.

3. Install the software for a network connection, choose Add a Device, and then follow the onscreen instructions.

All other product information can be found in the electronic Help and Readme. Electronic Help includes instructions on product features and troubleshooting. It also provides product specifications, legal notices, environmental, regulatory, and support information. The Readme file contains HP support contact information, operating system requirements, and the most recent updates to your product information.

To access the electronic Help

• Windows: Click Start > All Programs > HP > Photosmart Premium C309 series > Help.

• Mac OS X v10.4: Click Help > Mac Help, Library > HP Product Help.

• Mac OS X v10.5: Click Help > Mac Help. In the Help Viewer. Choose HP Product Help from the Mac Help pop-up menu.

Power adapter: 0957-2271

Input voltage: 100 to 240 Vac

Input frequency: 50-60 Hz

Power consumption: 85W Maximum, 50W Average

Note: Use only with the power adapter supplied by HP.

Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used.

1. Check the power cord.

• Make sure the power cord is firmly connected to both the product and the power adapter.

• If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet.

• Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

• If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched on but still does not work, then there might be a problem with the power outlet.

2. Unplug the power cord from the back of the product. Plug the power cord back in, and then press the On button to turn on the product.

3. The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.

4. If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

If you are unable to print, first make sure the product is set as your default printing device:

• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.

Make sure that your product has a check mark in the circle next to it. If your product is not selected as the default printer, right-click the printer icon and choose “Set as default printer” from the menu.

If you are still unable to print, or the Windows software installation fails:

1. Remove the CD from the computer’s CD-ROM drive, and then disconnect the USB cable from the computer.

2. Restart the computer.

3. Temporarily disable any software firewall and close any anti-virus software. Restart these programs after the product software is installed.

4. Insert the product software CD in the computer’s CD-ROM drive, then follow the onscreen instructions to install the product software. Do not connect the USB cable until you are told to do so.

5. After the installation finishes, restart the computer.

If you are unable to print on a Mac, uninstall and reinstall the software.

Note: The uninstaller removes all of the HP software components that are specific to the device. The uninstaller does not remove components that are shared by other products or programs.

To uninstall the software:

1. Disconnect the HP Photosmart from your computer.

2. Open the Applications: Hewlett-Packard folder.

3. Double-click HP Uninstaller. Follow the onscreen instructions.

To install the software:

1. To install the software, insert the HP software CD into your computer’s CD drive.

2. On the desktop, open the CD and then double-click HP Installer.

3. Follow the onscreen instructions.

If the HP software is unable to find your product on the network during software installation, try the following troubleshooting steps. Steps 1 and 2 are for wireless connections only. If you have a wireless connection, start with Step 1 and proceed through step 4 as necessary. If you have an Ethernet connection, start at Step 3.

Wireless connections

Step 1: Determine if the product is connected to the network by running the Wireless Network Test and following any instructions provided.

To run the Wireless Network Test:

1. On the Home screen, touch the right arrow to view more options.

2. Touch Setup.

3. Touch Network.

4. Touch Wireless Network Test.

Step 2: If you determine in step 1 that your product is not connected to the network and you have already run the Wireless Setup Wizard, or the HP Photosmart is connected but cannot be found by the software, follow the onscreen instructions during software installation to help connect the product to the network.

To connect the product to a network:

1. Insert the product Software CD in the computer CD-ROM drive.

2. Follow the instructions on the screen. When you are prompted, connect the product to the computer using the USB setup cable included in the box. The product will attempt to connect to the network. If the connection fails, follow the prompts to correct the problem, and then try again.

3. When the setup is finished, you will be prompted to disconnect the USB cable and test the wireless network connection. Once the product connects successfully to the network, install the software on each computer that will use the product over the network.

Here is how to resolve some common issues that can keep the product from joining your network:

• You may have picked the wrong network or typed in your network name (SSID) incorrectly. Check these settings to ensure they are correct.

• You may have typed in your WEP key or your WPA encryption key incorrectly (if you are using encryption).

• You may have a router problem. Try restarting both the product and the router by turning the power for each of them off, and then on again.

Step 3: Check for and resolve the following possible conditions:

• Your computer may not be connected to your network. Make sure that the computer is connected to the same network to which the HP Photosmart is connected. If you are connected wirelessly, for example, it is possible that your computer is connected to a neighbor’s network by mistake.

• Your computer may be connected to a Virtual Private Network (VPN). Temporarily disable the VPN before proceeding with the installation. Being connected to a VPN is like being on a different network; you will need to disconnect the VPN to access the product over the home network.

• Security software may be blocking communication. Security software (firewall, anti-virus, anti-spyware) installed on your computer may be blocking communication between the product and the computer. An HP diagnostic runs automatically during installation and can provide messaging about what may be blocked by the firewall. Try temporarily disconnecting your firewall, anti-virus, or anti-spyware applications to see if you can successfully finish the installation. You can re-enable your firewall application after installation is complete. Make sure the following files are included in the exceptions list of the firewall:

• C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe

• C:\Program Files\Hp\Digital Imaging\bin\hpiscnapp.exe

• C:\Program Files\Hp\Digital Imaging\bin\hpqdstcp.exe

• C:\Program Files\Hp\Digital Imaging\bin\hpqkygrp.exe

• C:\Program Files\Hp\Digital Imaging\bin\hpqste08.exe

• C:\Windows\System32\hpzinw12.exe

• C:\Windows\System32\hpzipm12.exe

Tip: Configure your firewall software to allow communication over UDP port 427 (Windows) or Bonjour (Mac).

Step 4: Use the advanced search feature.

1. Print a network configuration report using the following instructions:

a. On the Home screen, touch the right arrow to view more options.

b. Touch Setup.

c. Touch Network.

d. Touch View Network Settings.

e. Touch Print Network Configuration Page.

2. Identify the IP address of the HP Photosmart from the network configuration report.

3. Use the advanced search option available during software installation, then click on Search by IP address and enter the product’s IP address.

If the HP PHOTOSMART PREMIUM C309 has been successfully installed, and you are experiencing problems such as not being able to print, try the following:

• Turn off the router, product, and computer, and then turn them back on in this order: router first, then the product, and finally the computer. Sometimes, cycling the power will recover a network communication issue.

• If the previous step does not solve the problem and you have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool.

To run the Network Diagnostic tool (Windows):

> In the Solution Center, click Settings, click Other Settings, and then click Network Toolbox. On the Utilities tab, click Run Network Diagnostics.