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What safety precautions should I follow for children and vulnerable people regarding the HISENSE FT3B213?

For the safety of children and vulnerable individuals, please adhere to the following guidelines for your HISENSE FT3B213:

According to EN standard:

• This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

• Children shall not play with the appliance.

• Cleaning and user maintenance shall not be made by children without supervision.

According to IEC standard:

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

• Keep all packaging away from children as there is a risk of suffocation.

• If you are discarding the appliance, pull the plug out of the socket, cut the connection cable (as close to the appliance as you can), and remove the door to prevent children from suffering an electric shock or closing themselves inside it.

• If this appliance, featuring magnetic door seals, is to replace an older appliance having a spring lock (latch) on the door or lid, be sure to make the spring lock unusable before you discard the old appliance. This will prevent it from becoming a death trap for a child.


What are the general safety warnings for the HISENSE FT3B213?

Please observe the following general safety warnings when using your HISENSE FT3B213:

• The appliance is intended for household and similar applications such as staff kitchens, farm houses, hotels, motels, bed and breakfast environments, and catering applications.

• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.

• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.

• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.

• Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.

• Do not damage the refrigerant circuit.

• Do not use electrical appliances inside the food storage compartments unless they are of the type recommended by the manufacturer.

• The refrigerant (isobutene R600a) and insulation blowing gas are flammable. Dispose of the appliance only at an authorized waste disposal center. Do not expose to flame.

• When positioning the appliance, ensure the supply cord is not trapped or damaged.

• Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.

• The illuminating lamps must not be replaced by the user. If damaged, contact the customer helpline.

• Refrigerators contain refrigerant and gases in the insulation. These must be disposed of professionally to avoid eye injuries or ignition. Ensure tubing of the refrigerant circuit is not damaged prior to proper disposal.


What should I do if the refrigerant circuit of my HISENSE FT3B213 is damaged?

If the refrigerant circuit of your HISENSE FT3B213 is damaged, follow these steps to ensure safety:

• Avoid opening flames and sources of ignition.

• Thoroughly ventilate the room in which the appliance is situated.

It is dangerous to alter the specifications or modify this product in any way. Any damage to the cord may cause a short circuit, fire, and/or electric shock.


What are the electrical safety guidelines for the HISENSE FT3B213?

1. The power cord must not be lengthened.

2. Make sure that the power plug is not crushed or damaged. A crushed or damaged power plug may overheat and cause a fire.

3. Make sure that you can access the main plug of the appliance.

4. Do not pull the main cable.

5. If the power plug socket is loose, do not insert the power plug. There is a risk of electric shock or fire.

6. You must not operate the appliance without the interior lighting lamp cover.

7. The fridge is only applied with a power supply of single-phase alternating current of 220~240V/50Hz. If the voltage fluctuation is large, for safety, be sure to apply an A.C. Automatic voltage regulator of more than 350W. The fridge must use a special power socket with a ground wire, not a common one with other electric appliances.


What are the daily use guidelines for the HISENSE FT3B213?

• Do not store flammable gases or liquids in the appliance, as there is a risk of an explosion.

• Do not operate any electrical appliances inside the unit (e.g., electric ice cream makers, mixers).

• When unplugging, always pull the plug from the mains socket; do not pull on the cable.

• Do not place hot items near the plastic components of this appliance.

• Do not place food products directly against the air outlet on the rear wall.

• Store pre-packed frozen food in accordance with the manufacturer’s instructions.

• Adhere strictly to the manufacturer’s storage recommendations.

• Do not place carbonated or fizzy drinks in the freezer compartment as they create pressure on the container, which may cause it to explode.

• Frozen food can cause frost burns if consumed straight from the freezer.

• Do not place the appliance in direct sunlight.

• Keep burning candles, lamps, and other items with naked flames away from the appliance.

• The appliance is heavy; take care when moving it.

• Do not remove or touch items from the freezer if your hands are damp/wet, as this could cause skin abrasions or frost/freezer burns.

• Never use the base, drawers, or doors to stand on or as supports.

• Do not consume ice popsicles or ice cubes straight from the freezer to avoid freezer burn.

• Frozen food must not be refrozen once it has been thawed.

• Do not overload the door racks or put too much food in the crisper drawers.

• Never cover or obstruct the ventilation slats on the appliance.


How do I operate the electronic controls on the HISENSE FT3B213?

The electronic control panel is located on the roof of the cabinet. When the appliance is powered on for the first time, the backlighting of the icons on the display panel starts working. If no button has been pressed and the doors are closed for one minute, the backlighting will turn off.

Power: To turn the appliance off (standby mode), press and hold the “Power” button for 3 seconds. The display will show “–”. In standby mode, the refrigerator stops cooling and the light is off. To turn it back on, press and hold “Power” for 3 seconds again. Do not store food in the fridge during standby mode.

Eco: Press the “Eco” button to turn on the energy-saving function. The Eco icon will be illuminated. In this mode, the freezer temperature is set to -17°C and the fridge temperature to 6°C. To turn it off, press the “Temp” button or the “Eco” button again.

Super Cool/Freeze: This button controls both Super Cool (fridge state) and Super Freeze (freeze state).

Temp: Press this button to adjust the temperature setting.

Convert: Press and hold for 5 seconds to convert the freezer into a fridge zone.

Alarm: Press to manage alarms.

Wi-Fi: Press to manage the Wi-Fi connection.


How do I use the Super Cool and Super Freeze functions on my HISENSE FT3B213?

Super Cool (for fridge compartment):

1. When the refrigerator is in the fridge state, press the “Super Cool/Freeze” button. The temperature indicator will display 2°C and the icon will light up.

2. This feature is useful for periods of high usage or large grocery loads to quickly cool items.

3. Super Cool will automatically turn off after about 6 hours.

4. You can manually turn it off by pressing the “Super Cool/Freeze” button or the “Temp” button.

Super Freeze (for freezer compartment):

1. When the refrigerator is in the freeze state, press the “Super Cool/Freeze” button. The temperature indicator will display -24°C and the icon will light up.

2. This feature quickly lowers the temperature to freeze food faster, preserving vitamins and nutrition.

3. Super Freeze will automatically turn off after about 52 hours.

4. You can manually turn it off by pressing the “Super Cool/Freeze” button or the “Temp” button.

Note: When using Super Freeze, ensure there are no bottled or canned carbonated drinks in the freezer compartment as they may explode.


How do I adjust the temperature in my HISENSE FT3B213?

Press the “Temp” button repeatedly to cycle through the available temperatures. The setting will take effect after 10 seconds of no operation.

When in Freeze State: The temperature cycles from -14°C to -24°C. The recommended temperature is -18°C.

When in Fridge State: The temperature cycles from 8°C to 2°C. The recommended temperature is 4°C.

Note: When you set a temperature, you are setting an average temperature for the entire compartment. Actual temperatures may vary depending on the amount and placement of food and the surrounding room temperature.


How do the alarms on the HISENSE FT3B213 work?

High Temperature Alarm:

• If the temperature inside the appliance is too high, an alarm will sound and the alarm icon will illuminate. There is a 24-hour delay in this alarm operation after the appliance is turned on.

• To switch off the acoustic alarm, briefly press the “Alarm” button. The icon will remain lit until the temperature drops below the alarm level.

• If you don’t cancel the alarm, the icon will remain illuminated, and a buzzer will sound three times per minute, stopping after 10 minutes.

Door Open Alarm:

• If a door is open for longer than 1 minute, an alarm will sound.

• It sounds 5 times every minute for the first two minutes, then once per second from the third minute.

• The buzzer stops after 10 minutes of the door being open.

• Press any button or close the door to cancel the alarm.


What is Demo Mode on the HISENSE FT3B213 and how do I turn it off?

Demo mode is for store display and prevents the refrigerator from generating cool air, although it may seem like it is working. The display will show “OF”. To switch off demo mode, press and hold the “Power” and “Wi-Fi” buttons at the same time for three seconds. The buzzer will beep 3 times to confirm.


How does the Convert function work on the HISENSE FT3B213?

The Convert function allows you to change the entire freezer compartment into a Fridge Zone, with a temperature above 0°C. Before using this function, empty the freezer compartment to prevent frozen food from defrosting.

Activating the Convert function:

• Press and hold the “Convert” button for 5 seconds. A beep will sound, and the Convert indicator will light up.

• The temperature in the compartment will be set to 4°C.

• You can then use the “Temp” button to set the temperature between +2°C and +8°C.

Deactivating the Convert function:

• Press and hold the “Convert” button for 5 seconds again. A beep will sound, and the Convert indicator will turn off.

• The temperature in the compartment will be set back to -18°C (freezer mode).


How do I connect my HISENSE FT3B213 to Wi-Fi?

To connect your HISENSE FT3B213, you will need the ConnectLife smart home app.

1. Get the App: Search for and install the “ConnectLife” app from the Apple App Store (iOS) or Google Play Store (Android).

2. Prepare the Appliance: Ensure the appliance is powered on and the display panel is active.

3. Start Pairing Mode: Press and hold the Wi-Fi button on the control panel for 3 seconds until you hear a beep and see the Wi-Fi light flashing.

4. Connect in the App: Open the ConnectLife app and sign in or create an account. Ensure Bluetooth is enabled on your phone. A pop-up should appear indicating a new appliance has been found. Tap the button on the pop-up and follow the instructions. If no pop-up appears, tap “Add appliance” or “+” in the app.

5. Select Device: Locate “Refrigerator” in the device list and select it.

6. Complete Setup: Follow the in-app instructions to connect your refrigerator. Once complete, it will appear on your home screen.

Notes:

• The appliance will remain in pairing mode for a maximum of 5 minutes.

• A solid Wi-Fi light indicates a successful connection.

• The appliance supports 2.4 GHz Wi-Fi networks only.

• To factory reset the network settings, press and hold the Wi-Fi button for 6 seconds. You will hear two beeps.


What are the installation requirements for the built-in HISENSE FT3B213?

Before installing your HISENSE FT3B213, please ensure the cabinet meets the following specifications for proper installation and air circulation.

Cabinet Dimensions and Clearances:

• Ensure there is sufficient space for installation, repairs, and air circulation.

• The power socket should be accessible. If the cabinet depth is 560 mm, the power cord should be arranged on a side, not at the rear, to maintain energy efficiency.

• A minimum ventilation space of 200 cm² is required both at the bottom (air intake) and the top (air outlet).

• The top air outlet must have a depth of at least 40mm.

Technical Characteristics:

The following table provides the required dimensions:

Model height H(cabinet height) a (Height) b (Width) c (Door height) d (Door-opening)
1772 1772 ~ 1780 1772 540 1669 ≤ 115°

Please use anti-cut safety gloves during installation. The weight of the cabinet door must be less than 26kg.


How do I install the HISENSE FT3B213 into a cabinet?

Please follow these steps to install your HISENSE FT3B213. Use the accessories provided and have the necessary tools ready (cross screwdriver, straight screwdriver, electric drill with Ø 2.8 mm bit, spanner, scissors, spirit level, square, ruler, string, pen).

1. Prepare the Appliance Door: Lever off the screw covers on both sides of the door. Disassemble the screws (I). Screw them into the adjacent holes that were not originally fitted, then remove them. This makes it easier to insert the reinforcing iron.

2. Attach Connecting Boards (E): Fix four connecting boards (E) to the fridge door (two per side) using the eight long screws (C) provided.

3. Check Cabinet: Ensure the cabinet is level and square using a spirit level and square tool.

4. Prepare for Insertion: Use wrench (A) to loosen the nut and remove the connecting plate from the door.

5. Insert Appliance: Slowly and carefully push the unit into the installation compartment. Be careful not to scratch the floor.

6. Level the Appliance: Turn the adjustable feet to level the appliance. Turn clockwise to tilt backward, counter-clockwise to tilt forward.

7. Position the Appliance: Adjust the position so that the front of the refrigerator is 44mm from the front of the cabinet, and the side of the refrigerator is 5mm from the right wall of the cabinet.

8. Secure the Appliance: Tighten the adjustable feet to the cabinet floor using two screws (C). At the top, tighten the top hinge brackets and place the screw covers (B).

9. Prepare Cabinet Door: Determine the position for the cabinet door. “L1” is the distance from the top of the cabinet door to the top of the refrigerator door.

10. Mount Cabinet Door: Open the fridge door to more than 45°. Hang the cabinet door onto the fridge door. Adjust the gaps at the left, right, top, and bottom to ensure they are even.

11. Install Connecting Boards (E to cabinet): To ensure linkage between the doors, secure the connecting boards (E) to the cabinet door using a cross screwdriver and screws. Install in four places as shown in the manual. Cover the lip of the connecting boards.

12. Secure Hinges: Attach the upper and lower hinges to the inside of the cabinet to increase stability.

13. Test Door Seal: Place a sheet of paper between the unit door and its seal. Close the cabinet door and check for tension when pulling the paper out. The paper should hold in place and not fall out.

14. Install Strips: Cut the rubber strip (F) to the correct length and attach it to the side of the refrigerator. Install the three decorative strips (D, G, H) as shown in the instruction figure.


How do I reverse the door on my HISENSE FT3B213?

WARNING: Before starting, ensure the appliance is not connected to the mains power. The plug must be removed from the mains socket.

You will need an 8mm socket driver, a cross-shaped screwdriver, and a putty knife or thin-blade screwdriver. You should rest the appliance on soft foam packaging or similar material to avoid damage.

1. Open the door, remove all racks to prevent damage, and then close the door.

2. Remove the top hinge cover and then unscrew the top hinge. Remove the door.

3. Unscrew and remove the bottom hinge.

4. Transfer the hinge pin and bushing from the right side of the door to the left side.

5. Move the hinge hole covers from the left side of the cabinet to the right side.

6. Install the bottom hinge on the bottom left side of the cabinet.

7. Place the door onto the bottom hinge pin.

8. Install the top hinge on the top left side of the cabinet and secure it with screws.

9. Re-attach the top hinge cover.

10. After reversing the door, conduct a test to ensure it is fully closed and sealed correctly, as described in the installation instructions.


How should I clean and care for my HISENSE FT3B213?

For hygienic reasons, the appliance should be cleaned regularly (at least every two months). Before cleaning, switch the appliance off and remove the plug from the main power supply.

Exterior Cleaning:

• Wipe the digital and display panels with a clean, soft cloth.

• Spray water onto a cleaning cloth instead of directly onto the appliance surface.

• Clean the doors and cabinet surfaces with a mild detergent, then wipe dry with a soft cloth.

• Do not use sharp objects, Thinner, car detergent, Clorox, ethereal oil, abrasive cleansers, or organic solvents like Benzene.

Interior Cleaning:

• Clean the interior regularly. It’s easier when food stocks are low.

• Wipe the inside with a weak solution of bicarbonate of soda, then rinse with warm water using a wrung-out sponge or cloth.

• Wipe completely dry before replacing shelves and baskets.

Door Seals Cleaning:

• Keep door seals clean. Sticky food and drinks can cause seals to stick to the cabinet.

• Wash seals with a mild detergent and warm water. Rinse and dry them thoroughly. The appliance should only be powered on after the door seals are completely dry.

Defrosting:

• This appliance defrosts automatically. However, if a thick layer of frost forms on the freezer interior walls (due to the door being opened frequently), unplug the appliance when the freezer is nearly empty, remove food and baskets, leave the doors open, and ventilate the room. Clean the freezer as described above once defrosting is complete.

• Do not use sharp objects to remove frost from the freezer compartment.


How do I replace the LED light in my HISENSE FT3B213?

WARNING: The LED light must not be replaced by the user! If it is damaged, contact the customer helpline for assistance. To replace the LED light yourself, the following steps can be followed:

1. Unplug your appliance.

2. Remove the light cover by pushing up and out.

3. Hold the LED cover with one hand and pull it with the other hand while pressing the connector latch.

4. Replace the LED light and snap it correctly in place.


What are some helpful hints and tips for using the HISENSE FT3B213?

Noises During Operation:

Clicks: Heard when the compressor switches on or off.

Humming: The sound of the compressor in operation.

Bubbling/Splashing: Refrigerant flowing through thin tubes.

Energy Saving Tips:

• Install the appliance away from heat sources (stoves, radiators, direct sunlight).

• Keep the time the appliance door is open to a minimum.

• Do not set the temperature colder than necessary.

• Ensure proper spacing from the wall as per installation instructions.

Hints for Refrigeration:

• Do not store warm foods or evaporating liquids.

• Cover or wrap food, especially if it has a strong odor.

• Position food to allow air to circulate freely.

Meat: Wrap in plastic bags and place on the glass shelf above the vegetable drawer for no more than one or two days.

Cooked foods, cold dishes: Should be covered and placed on any shelf.

Fruit and vegetables: Clean thoroughly and place in the special drawer.

Butter and cheese: Place in aluminum foil or plastic bags, removing as much air as possible.

Hints for Freezing:

• Before putting food in, let the appliance run for 2 hours on the higher settings.

• Prepare food in small portions for rapid freezing.

• Wrap food in aluminum foil or polyethylene, ensuring packages are airtight.

• Do not allow fresh, unfrozen food to touch already frozen food.

• Label and date each frozen package.


Why is my HISENSE FT3B213 not working correctly?

If your HISENSE FT3B213 is not working correctly, please check the following:

• Check whether the power cord is plugged into the power outlet properly.

• Check the fuse or circuit of your power supply; replace if necessary.

• The ambient temperature may be too low. Try setting the chamber temperature to a colder level to solve this problem.

• It is normal for the freezer not to operate during the automatic defrost cycle or for a short time after being switched on to protect the compressor.


Why are there odours coming from the compartments of my HISENSE FT3B213?

If you notice odours, it could be for the following reasons:

• The interior may need to be cleaned.

• Some food, containers, or wrapping may be causing the odours.


Why is my HISENSE FT3B213 making unusual noises?

Some sounds are quite normal:

• Compressor running noises.

• Air movement noise from the small fan motor.

• Gurgling sound similar to water boiling.

• Popping noise during automatic defrosting.

• Clicking noise before the compressor starts.

Other unusual noises may be due to these reasons:

• The cabinet is not level.

• The back of the appliance is touching the wall.

• Bottles or containers have fallen or are rolling.


Why does the motor on my HISENSE FT3B213 run continuously?

It is normal for the motor to run more frequently in the following circumstances:

• The temperature setting is set colder than necessary.

• A large quantity of warm food has recently been stored within the appliance.

• The temperature outside the appliance is too high.

• The doors are kept open too long or too often.

• After you have installed the appliance or it has been switched off for a long time.


Why is there a layer of frost in the compartment of my HISENSE FT3B213?

Check that the air outlets are not blocked by food and ensure food is placed within the appliance to allow sufficient ventilation. Ensure that the door can be fully closed. To remove the frost, please refer to the “Cleaning and care” chapter.


Why is the temperature inside my HISENSE FT3B213 too warm or too cold?

If the temperature is too warm:

• You may have left the doors open too long or too frequently.

• The doors might be kept open by an obstacle.

• The appliance may be located with insufficient clearance at the sides, back, and top.

If the temperature is too cold:

• Increase the temperature by following the “Display controls” chapter instructions.


Why won’t the doors on my HISENSE FT3B213 close easily?

Check whether the top of the refrigerator is tilted back by 10-15mm to allow the doors to self-close, or if something inside is preventing the doors from closing.


Why is water dripping on the floor from my HISENSE FT3B213?

The water pan (located at the rear bottom of the cabinet) may not be properly leveled, or the draining spout (located underneath the top of the compressor depot) may not be properly positioned to direct water into this pan. The water spout could be blocked, or the water is not fully inserted into the connector. You may need to pull the refrigerator away from the wall to check the pan and spout.


Why is the light not working on my HISENSE FT3B213?

• The LED light may be damaged. Refer to the instructions for replacing LED lights in the cleaning and care chapter or contact support.

• The control system has disabled the lights because the door has been kept open too long. Close and reopen the door to reactivate the lights.


Why can’t I connect my HISENSE FT3B213 to my WiFi network?

• The password for the home Wi-Fi network may have been entered incorrectly. Make sure the password is correct and connect again.

• The home Wi-Fi router frequency is not 2.4GHz. The appliance only supports 2.4GHz radio frequency. Set up a dedicated 2.4GHz Wi-Fi SSID and connect the appliance to it.

• The router and appliance are too far apart, causing a poor network signal. Consider moving the router closer to the appliance or purchasing a Wi-Fi range extender.


What are the guidelines for storing food in the HISENSE FT3B213 to avoid contamination?

To avoid food contamination, please follow these instructions:

• Opening the door for long periods can cause a significant increase in the temperature of the compartments.

• Clean surfaces that can come in contact with food and accessible drainage systems regularly.

• Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or dripping onto other food.

• If the appliance is left empty for long periods, switch it off, defrost, clean, dry, and leave the door open to prevent mould from developing.

• Food needs to be packed in bags and liquids in bottles or capped containers before being put into the refrigerator.

The table below provides guidance on what to store in each compartment type:

Order Compartments type Target storage temp.[°C] Appropriate food
1 Fridge +2~+8 Eggs, cooked food, packaged food, fruits and vegetables, dairy products, cakes, drinks and other foods which are not suitable for freezing.
2 (***)*-Freezer ≤-18 Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months), suitable for frozen fresh food.
3 ***-Freezer ≤-18 Seafood, freshwater aquatic products and meat products (recommended time is 3 months). Not suitable for freezing fresh food.
4 **-Freezer ≤-12 Seafood, freshwater aquatic products and meat products (recommended time is 2 months). Not suitable for freezing fresh food.
5 *-Freezer ≤-6 Seafood, freshwater aquatic products and meat products (recommended time is 1 month). Not suitable for freezing fresh food.
6 0-star -6~0 Fresh pork, beef, fish, chicken, some packaged processed foods, etc. (Eat within 3 days). Partially packed/wrapped up encapsulated processed foods (non-freezable foods).
7 chill -3~+3 Fresh/frozen pork, beef, chicken, freshwater aquatic products, etc. (7 days below 0°C and above 0°C is recommended for consumption within that day, preferably no more than 2 days). Seafood (less than 0°C for 15 days, it is not recommended to store above 0°C).
8 Fresh Food 0~+4 Fresh pork, beef, fish, chicken, cooked food, etc. (Recommended to eat within the same day, preferably no more than 3 days).
9 Wine +5~+20 Red wine, white wine, sparkling wine etc.

How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.

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