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What is in the box with the VTECH CS6649-3?
Your VTECH CS6649-3 package contains the following items:
• Telephone base
• Cordless handset (3 for CS6649-3)
• Telephone line cord
• Battery for cordless handset (3 for CS6649-3)
• Battery compartment cover (3 for CS6649-3)
• Telephone base power adapter
• Charger for cordless handset with power adapter installed (2 for CS6649-3)
• Abridged user’s manual
What are the parts of the VTECH CS6649-3 telephone base?
The VTECH CS6649-3 telephone base has the following components:
1. LCD display.
2. Light indicates:
– On when the answering system is being used.
– Flashes when there is an incoming call, or the answering system is being used.
3. Message window displays the number of messages.
4. /SKIP/FIND HS:
– Press to skip a message.
– Press twice to skip to the previous message.
– While idle, press to page all handsets.
5. /REPEAT:
– Press to repeat a message.
– Press twice to play the previous message.
6. X/DELETE:
– Press to delete the message currently playing.
– While idle, press twice to delete all old messages.
7. /PLAY/STOP:
– Press to start or stop message playback.
8. TAM ON/OFF:
– Press to turn the built-in answering system on or off.
9. VOL + / VOL -:
– During message playback, press to adjust the listening volume.
– While idle, press to adjust the base ringer volume.
10. Telephone line cord.
11. Power cord.
12. IN USE light:
– On when the handset is in use, or when the answering system is answering a call.
– Flashes when there is an incoming call, or another telephone is in use on the same line.
13. CHARGE light:
– On when the handset is charging in the telephone base or charger.
What are the buttons and features on the VTECH CS6649-3 handset?
The VTECH CS6649-3 handset features the following:
1. Handset earpiece.
2. LCD display.
3. MUTE/DELETE:
– While on a call, press to mute the microphone.
– While in a menu, press to delete an item, or back to the previous menu.
4. Arrow keys (Up/Down):
– Press up or down to scroll through menus and lists.
– Press up to review the caller ID log.
– Press down to review the redial list.
5. PHONE/FLASH:
– Press to make or answer a call.
– During a call, press to answer an incoming call when you receive a call waiting alert.
6. TONE *:
– Press to switch to tone dialing temporarily during a call if you have pulse service.
7. QUIET #:
– Press and hold to set and turn on the quiet mode, or turn it off.
8. INT (Intercom):
– Press to initiate an intercom conversation or transfer a call.
9. REDIAL/PAUSE:
– Press repeatedly to view the last 10 numbers dialed.
– Press and hold to insert a dialing pause while entering numbers.
10. OFF/CANCEL:
– During a call, press to hang up.
– While in a menu, press to cancel an operation, back up to the previous menu, or exit the menu display; or press and hold to return to idle mode.
– Press and hold while the handset is not in use to erase the missed call indicator.
11. Dialing keys.
12. VOL + / VOL -:
– Press to increase or decrease the listening or ringer volume.
13. MENU/SELECT:
– Press to show the menu.
– Once in the menu, press to select an item or save an entry or setting.
14. CHARGE light.
15. SPEAKER:
– Press to make or answer a call using the speakerphone.
What do the handset display icons on the VTECH CS6649-3 mean?
The handset display icons indicate the following:
• **Battery icon:** The battery is empty and needs charging, the battery is charging, or the battery is fully charged.
• **ANS ON icon:** The built-in answering system is on. Flashes when you have new answering system messages.
• **RINGER OFF icon:** The handset ringer is off.
• **NEW icon:** There are new caller ID log entries.
• **Message icon:** There are new voicemail messages received from your telephone service provider.
• **Speaker icon:** The handset speakerphone is in use.
• **Mute icon:** The microphone is muted.
• **Number of messages:** This shows the total number of new/old answering system messages or the current message number during playback.
How do I connect the VTECH CS6649-3 telephone base?
To connect the VTECH CS6649-3 telephone base, follow these steps:
1. Plug the telephone line cord into a telephone jack.
2. Plug the power adapter into an electrical outlet not controlled by a wall switch.
Make sure to use only the adapters provided with the product. To order a replacement, you will need to find the correct model number on the adapter itself.
How do I mount the VTECH CS6649-3 telephone base on a wall?
To mount the VTECH CS6649-3 telephone base on the wall:
1. Plug the power adapter and telephone line into the telephone base.
2. Position the telephone base so the mounting holes are aligned with the screws on the wall plate. Slide the telephone base down until it locks into place.
3. Bundle the power adapter cord and telephone line cord neatly with twist ties.
How do I install and charge the battery for my VTECH CS6649-3 handset?
Follow these instructions to install and charge the handset battery for your VTECH CS6649-3:
1. Plug the battery connector securely into the socket inside the handset battery compartment.
2. Insert the supplied battery with the label THIS SIDE UP facing up, as indicated.
3. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.
4. Charge the handset by placing it in the telephone base or charger. The CHARGE light is on when the handset is charging.
For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 12 hours of continuous charging. It takes up to 12 hours to fully charge the battery before using the telephone for the first time.
The following table indicates the battery status and actions to take:
| Battery status | Action |
|---|---|
| The screen is blank, or shows Put in charger and flashes. | The battery has no or very little charge. The handset cannot be used. Charge without interruption (at least 30 minutes). |
| The screen shows Low battery and flashes. | The battery has enough charge to be used for a short time. Charge without interruption (at least 30 minutes). |
| The screen shows HANDSET X. | The battery is charged. To keep the battery charged, place it in the telephone base or charger when not in use. |
What should I do before using my VTECH CS6649-3 for the first time?
After you install your VTECH CS6649-3 telephone or power returns following a power outage, the handset will prompt you to set the date and time, and configure the answering system.
To set the date and time:
1. Use the dialing keys (0-9) to enter the month (MM), day (DD) and year (YY). Then press MENU/SELECT.
2. Use the dialing keys (0-9) to enter the hour (HH) and minute (MM). Then press up or down arrow to choose AM or PM.
3. Press MENU/SELECT to save the setting.
To configure the answering system:
After setting the date and time, the handset will prompt if you want to set up the answering system. Press MENU/SELECT to start the setup. The voice guide will provide instructions to record your own announcement and set the number of rings.
You can also press MUTE/DELETE to skip these steps.
Finally, check for a dial tone by pressing PHONE/FLASH. If you hear a dial tone, the installation is successful.
How do I change the display language on my VTECH CS6649-3 handset?
To change the display language on your VTECH CS6649-3 handset:
1. Press MENU/SELECT when the handset is not in use.
2. Press up or down arrow until the screen displays Settings. Press MENU/SELECT.
3. Press up or down arrow until the screen displays Language. Press MENU/SELECT.
4. Press up or down arrow to choose English, Français or Español. Press MENU/SELECT to save your setting.
How do I set the date and time on my VTECH CS6649-3?
To set the date and time on your VTECH CS6649-3:
1. Press MENU/SELECT when the handset is not in use.
2. Press up or down arrow until the screen displays Set date/time. Press MENU/SELECT.
3. Use the dialing keys (0-9) to enter the month, day and year. Press MENU/SELECT.
4. Use the dialing keys (0-9) to enter the hour and minute.
5. Press up or down arrow to choose AM or PM.
6. Press MENU/SELECT to save.
Note: If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call.
How do I adjust the ringer volume on my VTECH CS6649-3 handset and telephone base?
To adjust the ringer volume on the handset:
1. Press MENU/SELECT when the handset is not in use.
2. Press up or down arrow until the screen displays Ringers. Press MENU/SELECT.
3. Press MENU/SELECT to select Ringer volume.
4. Press up or down arrow to sample each ringer volume level. The handset has six volume levels, including off.
5. Press MENU/SELECT to save your preference.
To adjust the ringer volume on the telephone base:
• Press VOL + or VOL – on the telephone base when it is not in use. When you set the ringer volume to zero, the base ringer is off and the system announces, “Base ringer is off.” The base has six volume levels.
How do I change the ringer tone on my VTECH CS6649-3 handset?
To change the handset ringer tone on your VTECH CS6649-3:
1. Press MENU/SELECT when the handset is not in use.
2. Press up or down arrow until the screen displays Ringers. Press MENU/SELECT.
3. Press up or down arrow to highlight Ringer tone. Press MENU/SELECT.
4. Press up or down arrow to sample each of the 10 ringer tones.
5. Press MENU/SELECT to save your preference.
How do I set the temporary ringer silencing on my VTECH CS6649-3?
When the telephone is ringing, you can temporarily silence the ringer of the handset and telephone base without disconnecting the call. The next call rings normally at the preset volume.
To silence the handset ringer, press OFF/CANCEL or MUTE/DELETE on the handset.
To silence the telephone base ringer, press VOL – on the telephone base. When the base ringer volume is set to off, the base ringer is silenced for the current call only.
How do I use the Quiet Mode feature on my VTECH CS6649-3?
Quiet mode silences all sounds during the set period of time (1-12 hours). However, the FIND HS paging tone will still be audible.
To turn on quiet mode:
1. Press and hold QUIET # when the handset is not in use.
2. Use the dialing keys to enter the desired duration in hours (1-12).
3. Press MENU/SELECT to save. The screen shows Quiet: HH hours and the RINGER OFF icon.
To turn off quiet mode:
• Press and hold QUIET #.
How do I operate the basic telephone functions on my VTECH CS6649-3?
Here are the basic telephone operations for the VTECH CS6649-3:
Make a call:
• Press PHONE/FLASH or SPEAKER on the handset, then enter the telephone number.
Predial a call:
• Enter the telephone number first, then press PHONE/FLASH or SPEAKER to dial.
Answer a call:
• Press PHONE/FLASH or SPEAKER on the handset.
End a call:
• Press OFF/CANCEL or return the handset to the telephone base or charger.
Use the speakerphone:
• During a call, press SPEAKER to switch between speakerphone and handset earpiece.
Adjust volume:
• During a call, press VOL + or VOL – on the handset to adjust the listening volume.
Mute the microphone:
• During a call, press MUTE/DELETE. The handset displays Muted. Press MUTE/DELETE again to resume the conversation.
Use call waiting:
• If you hear a beep indicating an incoming call while you are on another call, press PHONE/FLASH to put your current call on hold and take the new call. You can press PHONE/FLASH at any time to switch back and forth between calls.
How do I use the redial list on my VTECH CS6649-3?
Each handset stores the last 10 telephone numbers dialed. To use the redial list:
To review a redial entry:
1. Press REDIAL/PAUSE when the handset is idle.
2. Press the up or down arrows or REDIAL/PAUSE repeatedly to browse through the last 10 numbers dialed.
To dial a redial entry:
1. When the desired number is displayed, press PHONE/FLASH or SPEAKER to dial.
To delete a redial entry:
1. When the desired number is displayed, press MUTE/DELETE to delete the entry from the redial list.
How do I use the intercom feature on my VTECH CS6649-3?
You can use the intercom feature for conversations between two handsets.
To initiate an intercom call:
1. Press INT on your handset when not in use.
2. The screen shows Intercom to:. Use the dialing keys to enter the destination handset number (1-5).
3. The destination handset rings and shows HANDSET X is calling.
4. To answer the intercom call, press PHONE/FLASH, SPEAKER, or any dialing key on the destination handset.
5. To end the intercom call, press OFF/CANCEL or place the handset back in the base/charger.
To answer an incoming call during an intercom call:
If you receive an outside call during an intercom call, there is an alert tone. Press PHONE/FLASH to end the intercom call and answer the outside call. The other handset will show Intercom ended.
How do I transfer an outside call to another handset using my VTECH CS6649-3?
To transfer an external call from one handset to another:
1. During the call, press INT.
2. The outside call is put on hold. Your handset shows Intercom to:.
3. Use the dialing keys to enter the destination handset number.
4. The destination handset rings. The caller ID screen shows HANDSET X is calling.
5. To answer the call on the destination handset, press PHONE/FLASH, SPEAKER, or any dialing key.
6. On the originating handset, you can now hang up by pressing OFF/CANCEL or placing it back in the base/charger. The call is transferred to the destination handset.
Alternatively, you can transfer the call without answering on the other handset. After step 3, press OFF/CANCEL on the originating handset. The outside call is transferred directly.
How can I make a three-way conference call on my VTECH CS6649-3?
You can join an external call with two system handsets to have a three-way conference call.
To join an external call in progress:
• Press PHONE/FLASH or SPEAKER on another system handset to join the call. The screen will display Conference.
To end a conference call:
• Any party hanging up will not end the conference call for the remaining two parties. The last handset to hang up will end the call.
How do I use the Find Handset feature on my VTECH CS6649-3?
You can use the find handset feature to locate misplaced handsets.
1. Press /FIND HS on the telephone base. All idle VTECH CS6649-3 handsets begin to ring and their screens show ** Paging **.
2. To end the paging, press PHONE/FLASH, SPEAKER, OFF/CANCEL or any dialing key on a handset, or press /FIND HS on the telephone base again.
How do I manage the directory on my VTECH CS6649-3?
The directory on your VTECH CS6649-3 can store up to 50 entries, which are shared by all system handsets.
To store a new directory entry:
1. Enter the number (up to 30 digits) when the handset is not in use. Press MENU/SELECT.
2. Use the dialing keys to enter the name (up to 15 characters). Press MENU/SELECT to store.
Alternatively:
1. Press MENU/SELECT when the handset is not in use.
2. Scroll to Directory and press MENU/SELECT.
3. Scroll to Add new entry and press MENU/SELECT.
4. Enter the number and press MENU/SELECT.
5. Enter the name and press MENU/SELECT.
To review a directory entry:
1. Press the up arrow when the handset is in idle mode. The first entry in the directory is shown.
2. Press up or down arrow to browse through the directory.
To search for a directory entry by name:
1. Press the up arrow when the handset is idle.
2. Press the dialing key (2-9) corresponding to the first letter of the name.
To dial a directory entry:
• When the desired entry is displayed, press PHONE/FLASH or SPEAKER to call.
To edit a directory entry:
1. When the desired entry is displayed, press MENU/SELECT.
2. Edit the number, then press MENU/SELECT.
3. Edit the name, then press MENU/SELECT.
To delete a directory entry:
1. When the desired entry is displayed, press MUTE/DELETE.
2. The screen shows Delete entry?. Press MENU/SELECT to confirm.
How do I assign and use speed dial numbers on my VTECH CS6649-3?
You can assign a directory entry to a speed dial location (0-9) on your VTECH CS6649-3.
To assign a speed dial number:
1. Press MENU/SELECT when the handset is idle.
2. Scroll to Directory, then press MENU/SELECT.
3. Scroll to Speed dial, then press MENU/SELECT.
4. Scroll to your desired speed dial location (0-9), then press MENU/SELECT.
5. Scroll to the desired directory entry, then press MENU/SELECT to save.
To dial a speed dial number:
• Press and hold the desired speed dial key (0-9) until the number is dialed.
To delete a speed dial number:
1. Follow steps 1-4 above for assigning a speed dial number.
2. When the screen shows the entry to be deleted, press MUTE/DELETE.
How do I use the Caller ID features on my VTECH CS6649-3?
If you subscribe to caller ID service, information about each caller appears after the first or second ring. The VTECH CS6649-3 stores caller ID information for the last 50 incoming calls.
To review the caller ID log:
1. Press the up arrow when the handset is not in use.
2. Press up or down arrow to scroll through the call log.
To view dialing options for a caller ID entry:
1. When viewing a caller ID entry, press QUIET # repeatedly to see different dialing options (e.g., 10-digit, 11-digit).
2. Press PHONE/FLASH or SPEAKER to dial the displayed number.
To dial a caller ID log entry:
• When the desired entry is displayed, press PHONE/FLASH or SPEAKER.
To save a caller ID log entry to the directory:
1. When the desired entry is displayed, press MENU/SELECT.
2. The screen shows Edit number. Edit the number if necessary, then press MENU/SELECT.
3. The screen shows Edit name. Edit the name if necessary, then press MENU/SELECT.
To delete caller ID log entries:
• To delete one entry: When viewing the entry, press MUTE/DELETE.
• To delete all entries: Press MENU/SELECT in idle mode. Scroll to Caller ID log and press MENU/SELECT. Scroll to Del all calls and press MENU/SELECT. Press MENU/SELECT again to confirm.
What do the indicators for missed calls and new voicemail mean on my VTECH CS6649-3?
Missed (new) call indicator:
When you have calls that have not been reviewed, the handset screen shows XX Missed calls. To erase the missed call indicator, press and hold OFF/CANCEL on the idle handset.
New voicemail indicator:
If you subscribe to voicemail service from your telephone service provider, the message icon and New voicemail appear on the handset screen when you have new voicemail messages. Contact your service provider for more information on how to access your voicemail.
How do I set up the built-in answering system on my VTECH CS6649-3?
The built-in answering system on your VTECH CS6649-3 can record and store up to 14 minutes of messages. You can access it from the handset or the telephone base.
To turn the answering system on or off:
• From the telephone base: Press TAM ON/OFF.
• From the handset: Press MENU/SELECT, scroll to Answering sys, press MENU/SELECT, scroll to Ans sys setup, press MENU/SELECT, scroll to Answer on/off, press MENU/SELECT, choose On or Off, then press MENU/SELECT.
To record your own announcement:
1. Press MENU/SELECT on the handset.
2. Scroll to Answering sys and press MENU/SELECT.
3. Scroll to Ans sys setup and press MENU/SELECT.
4. Press MENU/SELECT to select Announcement.
5. The system announces, “To play, press 2. To record, press 7.” Press 7 to record.
6. The system announces, “Record after the tone. Press 5 when you are done.” After the tone, speak towards the handset microphone.
7. Press 5 when done.
To set the number of rings:
You can set the answering system to answer after 2, 3, 4, 5, or 6 rings, or Toll saver. With Toll saver, the system answers after two rings if you have new messages, and after four rings when there are no new messages.
1. Press MENU/SELECT on the handset.
2. Scroll to Answering sys and press MENU/SELECT.
3. Scroll to Ans sys setup and press MENU/SELECT.
4. Scroll to # of rings and press MENU/SELECT.
5. Choose 6, 5, 4, 3, 2, or Toll saver. Press MENU/SELECT.
To set the remote access code:
A two-digit security code is required to access the answering system remotely. The preset code is 19.
1. Follow steps 1-3 for setting the number of rings.
2. Scroll to Remote code and press MENU/SELECT.
3. Use the dialing keys to enter a two-digit number (00-99). Press MENU/SELECT.
To set the message alert tone:
When the message alert tone is on, the telephone base beeps every 10 seconds to alert you of new messages.
1. Follow steps 1-3 for setting the number of rings.
2. Scroll to Msg alert tone and press MENU/SELECT.
3. Choose On or Off. Press MENU/SELECT.
How do I use my VTECH CS6649-3 to listen to and manage messages?
You can manage your answering system messages from either the handset or the telephone base.
Message playback:
• From the base: Press /PLAY/STOP.
• From the handset: Press MENU/SELECT, then press MENU/SELECT again to select Play messages.
Options during playback:
• Adjust volume: Press VOL + or VOL – on the base or handset.
• Stop playback: Press /PLAY/STOP on the base or 5 on the handset.
• Skip to the next message: Press /SKIP on the base or 6 on the handset.
• Repeat the message: Press /REPEAT on the base or 4 on the handset.
• Play the previous message: Press /REPEAT twice on the base or 4 twice on the handset.
• Delete the message: Press X/DELETE on the base or MUTE/DELETE on the handset.
To delete all old messages:
• From the base: Press X/DELETE twice when the phone is not in use.
• From the handset: Press MENU/SELECT, scroll to Answering sys, press MENU/SELECT, scroll to Delete all old, press MENU/SELECT, then press MENU/SELECT again to confirm.
Call screening:
When the answering system is taking a message, you can hear the caller at the telephone base. To screen at the handset, the handset must be in range of the base and show To screen call Press [SELECT]. Press MENU/SELECT to screen the call.
Call intercept:
While a caller is leaving a message, you can stop the recording and speak to the person by pressing PHONE/FLASH or SPEAKER on the handset.
How do I access the answering system of my VTECH CS6649-3 remotely?
To access your VTECH CS6649-3 answering system from any touch-tone telephone:
1. Dial your telephone number.
2. When the system plays your announcement, enter your two-digit remote access code (preset to 19).
3. The system will announce the number of new messages, then begin playback.
4. You can also press the following remote commands:
| Key | Command |
|---|---|
| 1 | Play all messages. |
| 2 | Play only new messages. |
| 3 | Delete the current message (during playback). |
| 33 | Delete all old messages. |
| 4 | Repeat the current message (during playback). |
| 5 | Stop. |
| *5 | Hear a list of remote commands. |
| 6 | Skip to the next message (during playback). |
| 7 | Record a new announcement. |
| 8 | End the call. |
| 0 | Turn the answering system on or off. |
How do I manage my telephone company’s voicemail service with the VTECH CS6649-3?
If you subscribe to a voicemail service offered by your telephone company, it is separate from the built-in answering system of your VTECH CS6649-3. To use your voicemail service, you may need to turn off the built-in answering system.
The built-in answering system is on by default. To let your voicemail service take calls, you must turn off the built-in answering system. To do this, press TAM ON/OFF on the telephone base until the light goes out.
When you have new voicemail messages, the handset displays the message icon and New voicemail. To retrieve your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN.
How should I care for my VTECH CS6649-3 telephone?
To keep your VTECH CS6649-3 working well, follow these guidelines:
• **Gentle care:** Avoid rough treatment. Handle your telephone with care and save the original packing materials in case you need to ship it.
• **Avoid water:** Do not use your telephone near water, such as near a bathtub, sink, or swimming pool, or in a wet basement.
• **Electrical storms:** Telephone service can be disrupted by electrical storms. For your safety, use caution when using the telephone during a storm.
• **Cleaning:** Clean your telephone with a soft, slightly damp cloth. Do not use liquid or aerosol cleaners, as they can damage the product.
• **Location:** Avoid placing the telephone near heating appliances and devices that generate electrical noise (e.g., motors or fluorescent lamps). Do not expose it to direct sunlight or moisture. Avoid dropping the telephone or treating it roughly.
What are the technical specifications of the VTECH CS6649-3?
| Frequency control | Crystal controlled PLL synthesizer |
| Transmit frequency | Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz |
| Channels | 5 |
| Nominal effective range | Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. |
| Power requirements | Handset: 2.4V Ni-MH battery Telephone base: 6V DC @ 400mA Charger: 6V AC @ 300mA |
| Memory | Directory: 50 memory locations; up to 30 digits and 15 characters Caller ID log: 50 memory locations; up to 24 digits and 15 characters |
I am experiencing issues with my VTECH CS6649-3. What are some common problems and solutions?
If you have difficulty with your VTECH CS6649-3, please try the suggestions below. For more advanced troubleshooting, refer to the full online user’s manual.
| Problem | Suggestion |
|---|---|
| My telephone does not work at all. |
• Make sure the power cord is securely plugged in. • Make sure that the battery connector is securely plugged into the cordless handset. • Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack. • Charge the battery in the cordless handset for at least 12 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use. • If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery. See the table on the battery charging page. • Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. • You may need to purchase a new battery. |
| The display shows No line. I cannot hear a dial tone. |
• First try all the suggestions above. • If the previous suggestions do not work, disconnect the telephone line cord from your telephone and connect the telephone line cord to another telephone. • If there is no dial tone on that other telephone either, your telephone line cord may be defective. Try installing a new telephone line cord. • If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider. • You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones. |
| I cannot dial out. |
• First try all the suggestions above. • Make sure you have a dial tone before dialing. • The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliance may cause the phone to not dial out properly. • If you have pressed the MUTE/DELETE key and muted the microphone, make sure you press MUTE/DELETE again to turn the microphone back on before making a call. • If the other phones in your home are having the same problem, contact your telephone service provider (charges may apply). |
| My cordless handset is not performing normally. |
• Make sure the power cord is securely plugged into the telephone base. Plug the power adapter into a different, working electrical outlet not controlled by a wall switch. • Move the cordless handset closer to the telephone base. You might have moved out of range. • Reset the telephone base. Unplug the unit’s electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. • Other electronic products such as HAM radios and other DECT phones, can cause interference to your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. |
| The display shows To register HS… and …see manual. |
• The handset is deregistered from the telephone base. Place the handset in the telephone base to register it back. The handset shows Registering… Please wait, then you hear a beep when the registration process completes. • The registration process takes about 90 seconds to complete. |
| I hear other calls while using my phone. |
• Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Call your telephone service provider. |
| The answering system does not answer after the correct number of rings. |
• Make sure that the answering system is on. The TAM ON/OFF light on the telephone base should be on. • If toll saver is selected, the number of rings changes to two when you have new messages stored. If the memory is full or the system is off, the system will answer after 10 rings. • In some cases, the answering system is affected by the ringing system used by your telephone service provider. • If you subscribe to a voicemail service, it may prevent the built-in answering system from answering your calls. |
| The outgoing announcement is not clear. |
• When you record the announcement, make sure you speak in a normal tone of voice, about nine inches from the handset. • Make sure there is no background noise when you record. |
| The answering system does not record messages. |
• Make sure the answering system is on. • Make sure the memory of the answering system is not full. |
| The messages on the answering system are incomplete. |
• If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes. • If the memory on the answering system becomes full during a message, the system stops recording and disconnects the call. • If the caller’s voice is very soft, the system may stop recording and disconnect the call. |
| The messages on the answering system are very difficult to hear. |
• Press VOL+ on the telephone base or handset to increase the speaker volume. |
| I cannot retrieve voicemail messages. |
• Your telephone has a built-in answering system, but it also supports your telephone service provider’s voicemail service. If you subscribe to voicemail service, contact your telephone service provider for more information on how to access your voicemail. |
| I want to erase my cordless handset’s settings and return to its default settings. |
• Make sure the cordless handset is in idle mode. Press and hold OFF/CANCEL for about four seconds and then the handset displays Reset handset? Press MENU/SELECT to confirm. The handset shows Handset reset and you hear a confirmation tone. |
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