VTECH CS6120-31 (01) PDF Document

The display icons on your VTECH CS6120-31 handset indicate the status of various features. Here is a list of the icons and their meanings:

Follow these steps to connect the telephone base for your VTECH CS6120-31:

1. Plug the telephone line cord into a telephone jack.

2. Plug the power adapter into an electrical outlet not controlled by a wall switch.

Notes:

– Use only the power adapter provided.

– Ensure the electrical outlets are not controlled by wall switches.

– The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

– If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.

To install and charge the battery on your VTECH CS6120-31 handset, please follow these steps:

1. Plug the battery connector securely into the socket inside the handset battery compartment.

2. Insert the supplied battery with the label THIS SIDE UP facing up and the wires inside the battery compartment.

3. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.

4. Charge the handset by placing it in the telephone base or charger. The CHARGE light is on when the handset is charging.

For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. It takes longer to charge the battery when the handset is not in the telephone base or charger. Refer to the table below for battery life expectations.

Battery Status and Action:

To mount the telephone base of your VTECH CS6120-31 on a standard wall mount plate, follow these steps:

1. Plug the telephone line into the telephone base.

2. Plug the power adapter into the power jack on the telephone base. Route the power cord through the groove.

3. Align the holes on the telephone base with the mounting posts of the wall mount plate. Slide the telephone base down until it locks securely.

After you install your VTECH CS6120-31 or power returns following a power outage and battery depletion, the handset will prompt you to set the date and time.

To skip setting the date and time, press CANCEL/BACK.

After the date and time setting is done or skipped, the handset will prompt if you want to set up the answering system. Press MENU/SELECT to start the answering system setup. To skip the setup, press CANCEL/BACK.

It is recommended to program your telephone system before use. Here are a few examples of common features to set:

– **Date and time:** Set the correct date and time so you know when you received messages.

– **Answering system:** Record your own announcement for the answering system.

– **Ringer volume:** Adjust the ringer volume for the handset and telephone base.

– **Tone/pulse dialing:** Most telephone services use tone dialing. If you have pulse (rotary) service, you need to change the dialing mode to pulse.

To set the display language on your VTECH CS6120-31 handset, follow these steps:

1. Press MENU/SELECT when the handset is not in use.

2. Press DIR/CID or VOL/VOL to scroll to Settings, then press MENU/SELECT.

3. Press MENU/SELECT to select Language.

4. Press DIR/CID or VOL/VOL to choose English, then press MENU/SELECT to save.

Follow these steps to set the date and time on your VTECH CS6120-31. If you subscribe to caller ID service, the date and time are set automatically with each incoming call.

1. Press MENU/SELECT when the handset is not in use.

2. Press DIR/CID or VOL/VOL to scroll to Set date/time and then press MENU/SELECT.

3. Enter the month (MM), day (DD) and year (YY) using the dialing keys. Then press MENU/SELECT.

4. Enter the hour (HH) and minute (MM) using the dialing keys.

5. Press DIR/CID or VOL/VOL to choose AM or PM.

6. Press MENU/SELECT to save.

Tone dialing is the default setting. If you have pulse (rotary) service, you need to set the dialing mode to pulse. To set the dialing mode on your VTECH CS6120-31:

1. Press MENU/SELECT when the handset is not in use.

2. Press DIR/CID or VOL/VOL to scroll to Settings, then press MENU/SELECT.

3. Press DIR/CID or VOL/VOL to scroll to Dial mode, then press MENU/SELECT.

4. Press DIR/CID or VOL/VOL to choose Touch-tone or Pulse, then press MENU/SELECT to save your setting.

To make a call using your VTECH CS6120-31 handset:

1. Press TALK/FLASH or SPEAKER on the handset.

2. Enter the telephone number using the dialing keys.

Alternatively, you can pre-dial:

1. Enter the telephone number using the dialing keys.

2. Press TALK/FLASH or SPEAKER on the handset to dial.

To answer an incoming call on your VTECH CS6120-31, press TALK/FLASH, SPEAKER, or any of the dialing keys (0-9, TONE *, #).

To end a call on your VTECH CS6120-31, press OFF/CANCEL on the handset, or return the handset to the telephone base or charger.

During a call, press SPEAKER on the handset to switch between the speakerphone and the handset earpiece. This allows for hands-free conversation.

To adjust the volume on your VTECH CS6120-31:

– During a call, press VOL or VOL to adjust the listening volume.

– When the handset is idle, press VOL or VOL to adjust the ringer volume.

The mute function allows you to hear the other party but they cannot hear you. To use mute on your VTECH CS6120-31:

1. During a call, press MUTE. The handset displays Muted.

2. Press MUTE again to resume the conversation. The handset displays Microphone on briefly.

When a handset is already on a call, you can use another system handset to join the call. To join a call:

1. Press TALK/FLASH or SPEAKER on another handset to join the call.

2. To exit the call, press OFF/CANCEL on the handset or place it in the telephone base or charger. The call continues on the other handset until it is also hung up.

If you have pulse (rotary) service, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or other services.

1. During a call, press TONE *.

2. Use the dialing keys to enter the relevant numbers.

3. The phone automatically returns to pulse dialing mode after you end the call.

To locate a misplaced handset, press FIND HANDSET on the telephone base. All idle system handsets ring and display ** Paging **. To stop the paging, press FIND HANDSET again on the telephone base, or press TALK/FLASH, SPEAKER, OFF/CANCEL or any dialing key on the handset.

Each handset on your VTECH CS6120-31 stores the last five telephone numbers dialed. To use the redial list:

1. Press REDIAL when the handset is not in use.

2. Press DIR/CID, VOL/VOL, or REDIAL repeatedly to browse through the redial list.

3. When the desired entry displays, press TALK/FLASH or SPEAKER to dial.

To save a number from the redial list to your directory:

1. Press REDIAL when the handset is not in use.

2. Press DIR/CID or VOL/VOL to browse to the desired number.

3. Press MENU/SELECT.

4. Press MENU/SELECT again to choose To Directory.

5. Use the dialing keys to edit the number if necessary.

6. Press MENU/SELECT.

7. Enter a name for the entry.

8. Press MENU/SELECT to save.

To delete an entry from the redial list:

1. Press REDIAL when the handset is not in use.

2. Browse to the entry you wish to delete.

3. When the desired entry displays, press DELETE.

The directory can store up to 30 entries. To add a new entry on your VTECH CS6120-31:

1. Enter the number when the phone is not in use, then press MENU/SELECT.

2. Press MENU/SELECT again to choose To Directory.

3. Enter a name using the dialing keys. Press a key repeatedly until the desired character appears. The first character of every word is capitalized.

4. Press MENU/SELECT to save the new directory entry.

Alternatively:

1. Press MENU/SELECT when the handset is not in use.

2. Press DIR/CID or VOL/VOL to scroll to Directory, then press MENU/SELECT.

3. Press DIR/CID or VOL/VOL to scroll to Add contact, then press MENU/SELECT.

4. Enter the number using the dialing keys, then press MENU/SELECT.

5. Enter a name, then press MENU/SELECT to save.

To review directory entries:

1. Press DIR/CID when the handset is not in use.

2. Press DIR/CID or VOL/VOL to browse through the directory.

To search the directory alphabetically by name:

1. Press DIR/CID when the handset is not in use to enter the directory.

2. Use the dialing keys to enter the letter associated with the name. For example, if you have entries for Jennifer, Jessie, Kevin, and Linda:

– Press 5 (JKL) once to see Jennifer.

– Press 5 (JKL) twice to see Jessie.

– Press 5 (JKL) three times to see Kevin.

– Press 5 (JKL) four times to see Linda.

If there is no name entry matching your search, the next closest entry in alphabetical order appears.

To manage directory entries on your VTECH CS6120-31:

To dial a directory entry:

1. Search for the desired entry in the directory.

2. When the desired entry appears, press TALK/FLASH or SPEAKER to dial the number.

To edit a directory entry:

1. Search for the desired entry in the directory.

2. When the desired entry displays, press MENU/SELECT.

3. Use the dialing keys to edit the number, then press MENU/SELECT.

4. Use the dialing keys to edit the name, then press MENU/SELECT to save.

To delete a directory entry:

1. Search for the desired entry in the directory.

2. When the desired entry appears, press DELETE. The handset displays Delete contact?.

3. Press MENU/SELECT to confirm.

If you subscribe to caller ID service, information about each caller appears after the first or second ring. The VTECH CS6120-31 stores caller ID information for the last 30 incoming calls.

To review the caller ID log:

1. Press DIR/CID when the handset is not in use.

2. Press DIR/CID or VOL/VOL to browse through the call log.

If the telephone number has more than 15 digits, a dash appears after the 14th digit, and the remaining digits are displayed on the second line.

To view dialing options:

While reviewing a caller ID log entry, press # (pound key) repeatedly to show different dialing options for the number. For example, if the number is 1-800-360-4881, you will see:

– 800-360-4881

– 1-800-360-4881

– 360-4881

– 1-360-4881

Missed call indicator:

When you have calls that have not been reviewed, the handset screen shows XX missed calls. The NEW icon also flashes on the handset display. Each time you review a caller ID log entry marked NEW, the NEW icon disappears from the screen and the number of missed calls decreases by one.

To save a number from the caller ID log to your directory:

1. When reviewing a caller ID log entry, press MENU/SELECT.

2. Press MENU/SELECT again to choose To Directory.

3. Use the dialing keys to modify the number, if necessary. Then press MENU/SELECT.

4. Edit the name, if necessary. Then press MENU/SELECT to save.

To manage caller ID log entries on your VTECH CS6120-31:

To dial a caller ID log entry:

When reviewing a caller ID log entry, press TALK/FLASH or SPEAKER to dial the number.

To delete a single caller ID log entry:

When reviewing the caller ID log, press DELETE to delete the displayed entry.

To delete the entire caller ID log:

1. Press MENU/SELECT when the handset is not in use.

2. Scroll to Caller ID log and press MENU/SELECT.

3. Scroll to Del all calls and press MENU/SELECT.

4. Press MENU/SELECT again to confirm.

If you subscribe to call waiting service from your telephone service provider, you hear an alert tone if someone calls while you are already on a call. To use call waiting on your VTECH CS6120-31:

– Press TALK/FLASH to put the current call on hold and take the new call.

– Press TALK/FLASH at any time to switch back and forth between calls.

You can adjust the ringer volume level or turn the ringer off for both the handset and the telephone base.

To adjust the handset ringer volume:

When the handset is idle, press VOL or VOL to adjust the ringer volume. A sample of the ringer sounds as you adjust the volume. To turn the ringer off, press VOL until the handset displays Ringer off.

Alternatively:

1. Press MENU/SELECT when the handset is not in use.

2. Scroll to Ringers and press MENU/SELECT.

3. Press MENU/SELECT to choose Ringer volume.

4. Press DIR/CID or VOL/VOL to sample each volume level.

5. Press MENU/SELECT to save your preference.

To adjust the telephone base ringer volume:

When the telephone is ringing, you can temporarily silence the base ringer by pressing CANCEL/MUTE. The telephone base ringer will ring normally at the preset volume for the next call.

To permanently adjust the base ringer volume:

1. Press VOL on the telephone base.

2. Press VOL again to set the volume, or press CANCEL/MUTE to silence the telephone base ringer.

3. Press VOL to save.

You can choose from different ringer tones for each handset. To change the ringer tone:

1. Press MENU/SELECT when the handset is not in use.

2. Press DIR/CID or VOL/VOL to scroll to Ringers, then press MENU/SELECT.

3. Press DIR/CID or VOL/VOL to scroll to Ringer tone, then press MENU/SELECT.

4. Press DIR/CID or VOL/VOL to sample each ringer tone.

5. Press MENU/SELECT to save your preference.

The handset is preset to beep with each key press. To change this setting:

1. Press MENU/SELECT when the handset is not in use.

2. Press DIR/CID or VOL/VOL to scroll to Settings, then press MENU/SELECT.

3. Press DIR/CID or VOL/VOL to scroll to Key tone, then press MENU/SELECT.

4. Press DIR/CID or VOL/VOL to select On or Off.

5. Press MENU/SELECT to save your setting.

Your VTECH CS6120-31 has a built-in answering system, but you may also have voicemail service offered by your telephone service provider. It’s important to understand the differences between them.

The answering system must be turned on to answer and record messages. The ANS ON light on the telephone base is on when the answering system is on.

Using a handset:

1. Press MENU/SELECT when the handset is not in use.

2. Press MENU/SELECT to select Answering sys.

3. Press DIR/CID or VOL/VOL to scroll to Answer On/Off and then press MENU/SELECT.

4. Press DIR/CID or VOL/VOL to choose On or Off and then press MENU/SELECT.

Using the telephone base:

Press ANS ON/OFF to turn the built-in answering system on or off. If the answering system is turned on, it announces, “Calls will be answered.” If the answering system is turned off, it announces, “Calls will not be answered.”

The announcement is the greeting callers hear when the answering system answers. The phone is pre-set with a greeting, but you can record your own.

To record a new announcement:

You can record an announcement up to 90 seconds in length.

1. Press MENU/SELECT when the handset is not in use.

2. Press DIR/CID or VOL/VOL to scroll to Answering sys, then press MENU/SELECT.

3. Press MENU/SELECT to select Announcement.

4. The handset announces, “To play, press 2. To record, press 7.” Press 7 to record.

5. The handset announces, “Record after the tone. Press 5 when you are done.” After the tone, speak towards the handset microphone.

6. Press 5 when you are finished.

To play the current announcement:

1. Press MENU/SELECT when the handset is not in use.

2. Press DIR/CID or VOL/VOL to scroll to Answering sys, then press MENU/SELECT.

3. Press MENU/SELECT to select Announcement.

4. The handset announces, “To play, press 2. To record, press 7.” Press 2 to play the current announcement.

To delete your announcement:

When your recorded announcement is playing, press DELETE. The system will then use the default announcement, which says “Hello, please leave a message after the tone.”

If you erase your own recorded announcement, the answering system will use the pre-recorded default announcement: “Hello, please leave a message after the tone.” To use the default announcement, simply delete your custom announcement while it is playing by pressing DELETE on the handset.

With call screening, you can hear the caller leaving a message at the telephone base. You can choose to have call screening on or off.

1. Press MENU/SELECT when the handset is not in use.

2. Press MENU/SELECT to select Answering sys.

3. Press DIR/CID or VOL/VOL to scroll to Ans sys setup, then press MENU/SELECT.

4. Press MENU/SELECT to choose Call screening.

5. Press DIR/CID or VOL/VOL to choose On or Off.

6. Press MENU/SELECT to save your setting.

You can set the answering system to answer an incoming call after 2, 3, 4, 5, or 6 rings. You can also select toll saver, which answers after two rings when you have new messages, or after four rings when there are no new messages. This allows you to check for new messages and avoid paying long distance charges if you are calling from out of your local area.

1. Press MENU/SELECT when the handset is not in use.

2. Press MENU/SELECT to select Answering sys.

3. Press DIR/CID or VOL/VOL to scroll to Ans sys setup, then press MENU/SELECT.

4. Press DIR/CID or VOL/VOL to scroll to # of rings, then press MENU/SELECT.

5. Press DIR/CID or VOL/VOL to choose from 6, 5, 4, 3, 2, or Toll saver.

6. Press MENU/SELECT to save your setting.

To access your answering system remotely from any touch-tone phone, you need to enter a two-digit remote access code. The preset code is 19. To change it:

1. Press MENU/SELECT when the handset is not in use.

2. Press MENU/SELECT to select Answering sys.

3. Press DIR/CID or VOL/VOL to scroll to Ans sys setup, then press MENU/SELECT.

4. Press DIR/CID or VOL/VOL to scroll to Remote code, then press MENU/SELECT.

5. Use the dialing keys to enter a two-digit number from 00 to 99.

6. Press MENU/SELECT to save your setting.

When the message alert tone is on, the telephone base beeps every 10 seconds to alert you of new messages. The tone is preset to off. To change this setting:

1. Press MENU/SELECT when the handset is not in use.

2. Press MENU/SELECT to select Answering sys.

3. Press DIR/CID or VOL/VOL to scroll to Ans sys setup, then press MENU/SELECT.

4. Press DIR/CID or VOL/VOL to scroll to Msg alert tone, then press MENU/SELECT.

5. Press DIR/CID or VOL/VOL to choose On or Off.

6. Press MENU/SELECT to save your setting.

You can play back messages using either the telephone base or a handset.

To play messages with the telephone base:

Press PLAY/STOP on the telephone base. If you have new messages, the base plays new messages only. If there are no new messages, the base plays all messages.

To play messages with a handset:

1. Press MENU/SELECT when the handset is not in use.

2. Press MENU/SELECT to select Play messages.

If you have new messages, the handset plays new messages only. If there are no new messages, the handset plays all messages.

Options during playback:

– Press VOL or VOL to adjust the listening volume.

– Press 6 to skip to the next message.

– Press 4 to repeat the current message.

– Press 3 to delete the current message.

– Press 5 or PLAY/STOP to stop the playback.

– Press *5 to toggle call screening on or off.

You can only delete messages that you have already played.

To delete all old messages with the telephone base:

When the phone is idle, press DELETE twice. You can only delete old messages.

To delete all old messages with a handset:

1. Press MENU/SELECT when the handset is not in use.

2. Press MENU/SELECT to choose Answering sys.

3. Press DIR/CID or VOL/VOL to scroll to Delete all old, then press MENU/SELECT.

4. Press MENU/SELECT again to confirm.

Memos are your own recorded messages used as reminders for yourself or others using the same answering system. Memos can be up to three minutes in length.

To record a memo:

1. Press MENU/SELECT when the handset is not in use.

2. Press DIR/CID or VOL/VOL to scroll to Answering sys, then press MENU/SELECT.

3. Press DIR/CID or VOL/VOL to scroll to Record memo, then press MENU/SELECT.

4. The handset announces, “Record after the tone. Press 5 when you are done.” Speak towards the handset microphone.

5. Press 5 to stop recording.

To play back and delete a memo:

Memos are stored as messages. You can play them back and delete them in the same way as incoming messages.

If you want to talk to the person whose message is being recorded, press TALK/FLASH or SPEAKER on a handset to stop recording and begin the conversation. This feature is known as call intercept.

You can access your VTECH CS6120-31 answering system remotely by dialing your home telephone number from any touch-tone phone.

1. Dial your telephone number.

2. When the system plays your announcement, enter your two-digit remote access code (preset to 19).

3. The system automatically announces the number of new or old messages, then begins to play them.

4. You can also enter the following remote commands:

5. Hang up to end the call.

Voicemail is a feature available from your telephone service provider. When you receive a voicemail, the handset displays the “New voicemail” icon. To retrieve it:

1. Press and hold 1 to dial your voicemail access number. Your voicemail access number and mailbox security code are provided by your telephone service provider.

2. Follow the automated instructions to listen to your messages.

After listening to all new voicemail messages, the indicators on the display will turn off automatically.

If you have retrieved your voicemail messages and the indicators are still on, you can turn them off manually:

1. Press MENU/SELECT when the handset is not in use.

2. Press DIR/CID or VOL/VOL to scroll to Settings, then press MENU/SELECT.

3. Press DIR/CID or VOL/VOL to scroll to Voicemail, then press MENU/SELECT.

4. Press DIR/CID or VOL/VOL to scroll to Clear Voicemail, then press MENU/SELECT to turn the indicators off.

If you have an expansion handset, you need to register it with the VTECH CS6120-31 telephone base before use. The handsets provided in your product box are already registered as HANDSET 1, and so on.

To register a new handset:

1. Place the unregistered handset in the telephone base or charger. If the handset is not registered, the display shows “To register HS… and …see manual”.

2. Press and hold FIND HANDSET on the telephone base for about four seconds until the IN USE light on the base turns on.

3. The handset displays “Registering… Please wait” and then you will hear a confirmation tone when the registration process completes. The process takes about 60 seconds.

To keep your VTECH CS6120-31 working and looking good, follow these guidelines:

– **Avoid rough treatment:** Handle the handset gently. Save the original packing materials to protect it if you ever need to ship it.

– **Avoid water:** Do not use the telephone near water. Do not submerge it in water.

– **Electrical storms:** Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electric appliances during storms.

– **Cleaning your telephone:** The plastic casing has a durable finish that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind.

If your VTECH CS6120-31 is not working, try the following troubleshooting steps:

– Make sure the power cord is securely plugged in.

– Make sure that the battery connector is securely plugged into the handset.

– Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.

– Charge the battery in the handset for at least 16 hours. For optimum daily performance, return the handset to its telephone base or charger when not in use.

– If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery. The battery needs to be charged for at least 16 hours for a full charge.

– Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

– You may need to purchase a new battery.

If you see “No line” on the display and cannot get a dial tone, try these solutions:

– First try all the suggestions mentioned in the “Why doesn’t my telephone work at all?” section.

– If the previous suggestions do not work, disconnect the telephone line cord from your telephone and connect the telephone line cord to another telephone.

– If there is no dial tone on that other telephone either, your telephone line cord may be defective. Try installing a new telephone line cord.

– If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider.

– If you use a non-traditional telephone service, contact your service provider.

If you are unable to dial out on your VTECH CS6120-31, please try these steps:

– First try all the suggestions mentioned in the “Why doesn’t my telephone work at all?” section.

– Make sure you have a dial tone before dialing.

– The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

– Eliminate any background noise. Noise from a television, radio or other appliance may cause the phone to not dial out properly.

– If you are using a non-traditional telephone service, contact your service provider for any special dialing procedures that may be required.

– Check that the dialing mode is set to the correct setting (pulse dialing or tone dialing) for the service in your area.

If Caller ID is not working, check the following:

– Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone.

– The caller must be calling from an area that supports caller ID.

– Both your and the caller’s telephone service providers must use caller ID compatible equipment.

– If you subscribe to high-speed Internet service (DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.

If your handset is beeping or not functioning correctly, try the following:

– Make sure that the power cord is securely plugged into the telephone base. Plug the unit into a different, working electrical outlet not controlled by a wall switch.

– Move the cordless handset closer to the telephone base. You might have moved out of range.

– Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

– Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular phones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless phones.

If you are experiencing battery issues with your VTECH CS6120-31, please check the following:

– Make sure that the battery connector is securely plugged into the handset.

– If the cordless handset is in its telephone base or charger but the charging light on the handset is not on, refer to the “The charging light is off” item in the Frequently Asked Questions.

– Charge the battery in the handset for at least 16 hours. For optimum daily performance, return the handset to its telephone base or charger when not in use.

– If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery. The battery needs to be charged for at least 16 hours for a full charge.

– You may need to purchase a new battery.

Poor sound quality can be caused by interference. Here are some steps to resolve the issue:

– Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular phones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless phones.

– Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

– If you plug your phone in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location. If this doesn’t solve the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector.

– Move your phone to a higher location. The phone will likely have better reception when not placed in a low area.

– If you are using a non-traditional telephone service, contact your service provider.

If your VTECH CS6120-31 answering system is not recording messages, check these points:

– Make sure the answering system is on.

– Make sure the announcement on your telephone is set. Refer to the Announcement section.

– When the answering system memory is full, it will not record new messages until some old messages are deleted. The answering system can store up to 99 messages, depending on the length of each message. If messages are long, fewer messages can be stored.

– If you use a non-traditional telephone service, you may need a DSL filter or other device.

If you cannot access your messages remotely, please try the following:

– Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the features of your telephone.

– The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

– There may be noise interference on the phone line you are using. Press dialing keys firmly.

– Make sure you are entering the correct remote access code.

If your answering system isn’t answering as expected, consider the following:

– If toll saver is selected, the number of rings changes from two to four when you have new messages stored.

– If the memory is full or the system is off, the system will answer after 10 rings.

– In some cases, the answering system is affected by the ringing system used by your telephone service provider.

– If you subscribe to voicemail service, your voicemail may answer calls before your built-in answering system. Change your VTECH CS6120-31 to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail service providers may program the delay before answering calls in seconds instead of rings; in this case, allow six seconds per ring when determining the appropriate setting.

If the unit is not responding normally, try putting the cordless handset in its telephone base. If it does not fix the problem, perform a reset of the telephone base. Unplug the electrical power to the base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.