VTECH CS6120-2 (01) PDF Document

Follow these steps to install and charge the battery for your VTECH CS6120-2:

1. Plug the battery connector securely into the socket inside the handset battery compartment.

2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment.

3. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.

4. Charge the handset by placing it in the telephone base or charger. The CHARGE light is on when charging. For best performance, keep the handset in the telephone base or charger when not in use.

The battery is fully charged after 16 hours of continuous charging.

The following table indicates the battery status and actions to take:

To connect the telephone base for your VTECH CS6120-2, follow these steps:

1. Plug the telephone line cord into a telephone jack.

2. Plug the power adapter into an electrical outlet not controlled by a wall switch.

3. Route the cords through the slots on the base.

4. If you have DSL high-speed Internet service, a DSL filter (not included) is required. The DSL filter must be plugged into the telephone wall jack.

Here are the primary functions of the VTECH CS6120-2 handset buttons:

REDIAL/PAUSE

• Press repeatedly to view the last 10 numbers dialed.

• While entering numbers, press and hold to insert a dialing pause.

MENU/SELECT

• Press to show the menu.

• While in the menu, press to select an item, or save an entry or setting.

VOL+ / VOL-

• Press VOL+ to increase the listening volume.

• Press VOL- to decrease the listening volume.

• Press VOL+ or VOL- to adjust the ringer volume when the handset is not in use.

TALK/FLASH

• Press to make or answer a call.

• During a call, press to receive an incoming call when you receive a call waiting alert.

OFF/CANCEL

• During a call, press to hang up.

• While in a menu, press to cancel an operation, back up to the previous menu, or exit the menu display.

• Press and hold to erase the missed call indicator while the handset is not in use.

MUTE/DELETE

• During a call, press to mute the microphone.

• When the phone is ringing, press to mute the ringer temporarily.

• While reviewing the redial list, directory, or caller ID log, press to delete an individual entry.

• While predialing, press to delete digits.

TONE (*)

• Press to switch to tone dialing temporarily during a call if you have pulse service.

• While entering numbers into the directory, press to have the next digits appear on the next line.

SPEAKER

• Press to make or answer a call using the speakerphone.

• Press to switch between the speakerphone and the handset during a call.

Up Arrow (Directory)

• Press to show directory entries when the handset is not in use.

• Press to scroll up while in menus.

• Press to move the cursor to the right when entering numbers or names.

Down Arrow (Caller ID)

• Press to show the caller ID log when the handset is not in use.

• Press to scroll down while in menus.

• Press to move the cursor to the left when entering numbers or names.

INT (Intercom)

• Press to initiate an intercom conversation or transfer a call (for multiple handset models only).

The buttons on the VTECH CS6120-2 telephone base have the following functions:

IN USE Light

• On when the handset is in use, or when the answering system is answering an incoming call.

• Flashes when there is an incoming call, or another telephone sharing the same line is in use.

• On when the telephone is in use or is in intercom mode (for multiple handset models only).

FIND HANDSET

• Press to page all handsets.

Message Window

• Flashes when there is an incoming call.

• Displays the number of messages.

SKIP

• Press to skip to the next message.

• Press twice to skip to the previous message.

REPEAT

• Press to repeat a message.

• Press twice to play the previous message.

VOL+ / VOL-

• During message playback, press to adjust the listening volume.

• When the phone is not in use, press to adjust the base ringer volume.

PLAY/STOP

• Press to start or stop message playback.

DELETE

• Press to delete the message currently playing.

• When the phone is not in use, press twice to delete all old messages.

ANS ON/OFF

• Press to turn the built-in answering system on or off.

After you install your VTECH CS6120-2 telephone or power returns following a power outage, the handset will prompt you to set the date and time. It is recommended that you set the date and time before use. If you subscribe to caller ID service, the day, month, and time are set automatically with each incoming call.

Check for dial tone:

After the battery is charged, press the TALK/FLASH button on the handset. You should hear a dial tone. If you do not hear a dial tone, refer to the troubleshooting section.

Operating range:

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance, which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office.

When the handset is out of range, the handset displays “Out of range or no pwr at base”. If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect well when you press TALK/FLASH. Move closer to the telephone base, then press TALK/FLASH to answer the call. If the handset moves out of range during a telephone conversation, there may be interference. To improve reception, move closer to the telephone base.

Use the following steps to set the language, date, and time. If you subscribe to caller ID service, the date and time will be set automatically with each incoming call.

Set language:

1. Press MENU when the handset is not in use.

2. Press the up or down arrow to scroll to Settings, then press SELECT.

3. Press SELECT to choose Language.

4. Press the up or down arrow to choose English, Français, or Español, then press SELECT.

Set date and time:

1. Press MENU when the handset is not in use.

2. Press the up or down arrow to scroll to Set date/time, then press SELECT.

3. Use the dialing keys (0-9) to enter the month (MM), day (DD), and year (YY). Then press SELECT.

4. Use the dialing keys (0-9) to enter the hour (HH) and minute (MM). Then press the up or down arrow to choose AM or PM.

5. Press SELECT to save.

Make a call:

1. Press TALK/FLASH or the speakerphone button.

2. Wait for a dial tone, then dial the telephone number.

To make a call by predialing (entering the number first):

1. Enter the telephone number using the dialing keys.

2. Press TALK/FLASH or the speakerphone button to dial.

Answer a call:

Press TALK/FLASH, the speakerphone button, or any of the dialing keys (0-9, *, #).

End a call:

Press OFF/CANCEL or return the handset to the telephone base or charger.

Volume:

During a call, press VOL+ or VOL- to adjust the listening volume.

Speakerphone:

During a call, press the speakerphone button to switch between the speakerphone and the normal handset earpiece. Press OFF/CANCEL to hang up.

The mute function allows you to hear the other party but the other party cannot hear you.

1. During a call, press MUTE/DELETE. The handset screen shows Muted.

2. Press MUTE/DELETE again to resume the conversation. The handset screen briefly shows Microphone on.

When a handset is already on a call, you can use another system handset to join the conversation.

1. Press TALK/FLASH or the speakerphone button on another handset to join the call.

2. To exit the call, press OFF/CANCEL or place the handset in the base or charger. The call continues on the other handset until both hang up.

If you subscribe to call waiting service from your telephone service provider, you hear an alert tone if someone calls while you are already on a call.

• Press TALK/FLASH to put the current call on hold and take the new call.

• Press TALK/FLASH at any time to switch back and forth between calls.

Use the find handset feature to locate misplaced system handsets.

To start paging:

• Press FIND HANDSET on the telephone base. All idle system handsets ring and display ** Paging **.

To end paging:

• Press FIND HANDSET again on the telephone base.

OR

• Press TALK/FLASH, speakerphone, or any dialing key on the handset.

OR

• Place the handset in the telephone base or charger.

Each handset stores the last five telephone numbers dialed. When there are already five entries, the oldest entry is deleted to make room for the new entry.

To review and dial a number from the redial list:

1. Press REDIAL when the handset is not in use.

2. Press the up arrow, down arrow, or REDIAL repeatedly until the desired entry displays.

3. Press TALK/FLASH or the speakerphone button to dial.

To delete a redial entry:

1. When the desired redial entry displays, press MUTE/DELETE.

The directory can store up to 30 entries, which are shared by all handsets. Each entry may consist of a telephone number up to 30 digits, and a name up to 15 characters.

Add a directory entry:

1. Enter the number when the phone is not in use, then press MENU/SELECT.

OR

Press MENU/SELECT when the phone is not in use. Press the up or down arrow to scroll to Directory and press SELECT. Press SELECT again to choose Add contact.

2. Use the dialing keys to edit the number, if necessary. Then press SELECT.

3. Use the dialing keys to enter a name.

4. Press SELECT to store.

Search for and dial an entry:

1. Press the up arrow key when the phone is not in use.

2. Scroll to browse through the directory or press the dialing keys to start a name search (alphabetical search).

3. When the desired entry appears, press TALK/FLASH or the speakerphone button to dial.

Edit a directory entry:

1. When the desired directory entry displays, press MENU/SELECT.

2. To edit the number, press SELECT, then use the dialing keys to edit. Press SELECT.

3. Use the dialing keys to edit the name, then press SELECT.

Delete a directory entry:

When the desired directory entry displays, press MUTE/DELETE.

The VTECH CS6120-2 supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number, that are sent by the telephone service provider after the first or second ring.

To review the call log:

1. Press the down arrow key when the handset is not in use.

2. Scroll to browse through the call log.

Missed call indicator:

When you have missed calls, the handset displays XX Missed calls. Press and hold CANCEL on the idle handset to erase the missed call indicator.

To dial a call log entry:

1. When the desired caller ID entry is displayed, press TALK/FLASH or the speakerphone button to dial.

To save a call log entry to the directory:

1. When the desired call log entry is displayed, press MENU/SELECT.

2. Press SELECT to go to the Edit number screen.

3. Use the dialing keys to modify the number, if necessary. Then press SELECT.

4. Use the dialing keys to modify the name, if necessary. Then press SELECT.

To delete call log entries:

• To delete one entry, press MUTE/DELETE when the desired entry is displayed.

• To delete all entries, press MENU/SELECT when in the call log. Scroll to Delete all and press SELECT. Press SELECT again to confirm.

Set handset ringer tone:

1. Press MENU when the handset is not in use.

2. Press the up or down arrow to scroll to Ringers, then press SELECT.

3. Press SELECT to choose Ringer tone.

4. Press the up or down arrow to sample each of the ten ringer tones, then press SELECT to save.

Set handset ringer volume:

1. Press MENU when the handset is not in use.

2. Press the up or down arrow to scroll to Ringers, then press SELECT.

3. Press the up or down arrow to scroll to Ringer volume, then press SELECT.

4. Press the up or down arrow to sample each volume level, or choose Off to turn the ringer off. Press SELECT to save.

Note: When the ringer volume is set to off, the handset will not ring for incoming calls, but the handset will still play the paging tone.

Set telephone base ringer volume:

When the telephone is idle, press VOL+ or VOL- on the telephone base to set the ringer volume.

Your VTECH CS6120-2 has a built-in answering system, but you may also subscribe to a voicemail service from your telephone provider. The main differences are outlined below.

You can turn the answering system on or off from either the telephone base or a handset.

Using the telephone base:

• Press ANS ON/OFF to turn the answering system on or off. If it is turned on, the telephone base announces, “Calls will be answered.” If it is turned off, it announces, “Calls will not be answered.”

Using the handset:

1. Press MENU when the handset is not in use.

2. Press the up or down arrow to scroll to Answering sys, then press SELECT.

3. Press SELECT to choose Answer ON/OFF.

4. Press the up or down arrow to choose On or Off and then press SELECT.

The announcement is the greeting callers hear when calls are answered by the answering system. The VTECH CS6120-2 has a pre-recorded announcement: “Hello. Please leave a message after the tone.” You can use this announcement, or record your own.

Record a new announcement:

1. Press MENU when the handset is not in use.

2. Press the up or down arrow to scroll to Answering sys, then press SELECT.

3. Press the up or down arrow to scroll to Announcement, then press SELECT.

4. The handset announces, “To play, press 2. To record, press 7.” Press 7 to record.

5. The handset announces, “Record after the tone. Press 5 when you are done.” After the tone, speak towards the handset microphone. Press 5 when done.

Play the announcement:

1. Press MENU when the handset is not in use.

2. Scroll to Answering sys, then press SELECT.

3. Scroll to Announcement, then press SELECT.

4. The handset announces, “To play, press 2. To record, press 7.” Press 2 to play the current announcement.

Delete the announcement:

When the announcement is playing, press 3. Your recorded announcement is deleted and the phone uses the pre-recorded announcement.

You can configure several settings for the built-in answering system on your VTECH CS6120-2.

Set number of rings:

You can set the answering system to answer an incoming call after 2, 3, 4, 5, or 6 rings. You can also select toll saver, which answers after two rings for new messages and four rings for no new messages.

1. Press MENU on the handset.

2. Scroll to Answering sys and press SELECT.

3. Scroll to Ans sys setup and press SELECT.

4. Scroll to # of rings and press SELECT.

5. Scroll to choose between 6, 5, 4, 3, 2, or Toll saver, then press SELECT.

Set recording time:

You can set the recording time for each incoming message to 1, 2, or 3 minutes.

1. Press MENU on the handset.

2. Scroll to Answering sys and press SELECT.

3. Scroll to Ans sys setup and press SELECT.

4. Scroll to Recording time and press SELECT.

5. Scroll to choose 3 minutes, 2 minutes, or 1 minute, then press SELECT.

Turn call screening on or off:

When call screening is on, you can hear the caller leaving a message at the telephone base and on the handset. You can turn this feature on or off.

1. Press MENU on the handset.

2. Scroll to Answering sys and press SELECT.

3. Scroll to Ans sys setup and press SELECT.

4. Press SELECT to choose Call screening.

5. Scroll to choose On or Off, then press SELECT.

Turn message alert tone on or off:

When the message alert tone is turned on and there is at least one new message, the telephone base beeps every 10 seconds.

1. Press MENU on the handset.

2. Scroll to Answering sys and press SELECT.

3. Scroll to Ans sys setup and press SELECT.

4. Scroll to Msg alert tone and press SELECT.

5. Scroll to choose On or Off, then press SELECT.

You can play messages using either the telephone base or the handset.

Message playback on the telephone base:

• Press PLAY/STOP on the telephone base.

• During playback, you can adjust the volume by pressing VOL+ or VOL-.

• Press SKIP to listen to the next message.

• Press REPEAT to repeat the current message. Press it twice to hear the previous message.

• Press DELETE to delete the current message.

• Press PLAY/STOP to stop playback.

Message playback on the handset:

1. Press MENU when the handset is not in use.

2. Press SELECT to choose Play messages.

Options during playback on the handset:

• Press VOL+ or VOL- to adjust the listening volume.

• Press 6 to skip to the next message.

• Press 4 to repeat the current message. Press 4 twice to hear the previous message.

• Press 3 to delete the current message.

• Press 5 to stop the playback.

To delete all old messages:

• From the telephone base: Press DELETE twice when the phone is not in use.

• From the handset: Press MENU, scroll to Answering sys and press SELECT. Scroll to Delete all old and press SELECT. Press SELECT again to confirm.

You can access your VTECH CS6120-2 answering system remotely from any touch-tone phone.

1. Dial your telephone number from any touch-tone phone.

2. When the system plays your announcement, enter your two-digit security code. The preset code is 19. You can use the remote commands below.

3. The system automatically plays new messages. If there are no new messages, the system plays back all old messages.

4. You can also enter the remote commands.

5. Hang up to end the call.

Remote access commands:

If you subscribe to a voicemail service, the handset will display New voicemail and an icon when you have new voicemail messages. After you have listened to all new voicemail messages, the indicators on the handset will turn off automatically.

Use the turn off indicators feature when the telephone indicates that there is new voicemail but there is none. This may happen if you access your voicemail from another phone. This feature only turns off the indicators, it does not delete your voicemail messages.

To manually turn off the new voicemail indicators:

1. Press MENU when the handset is not in use.

2. Scroll to Settings and press SELECT.

3. Scroll to Clr voicemail and press SELECT.

The provided handset is already registered. If you wish to register a new handset or re-register an existing one, follow these steps.

To register a handset:

1. Before you begin, make sure the handset is out of the telephone base or charger and shows To register HS… see manual.

2. Press and hold FIND HANDSET on the telephone base for about four seconds. The IN USE light on the telephone base turns on.

3. Press the # (pound) key on the handset. The handset displays Registering… Please wait.

You hear a confirmation tone when the registration process completes. It takes up to 60 seconds to complete. If registration fails, you hear an error tone and the handset displays Registration failed. Start again from step 1.

To deregister all handsets:

You can deregister all handsets from the telephone base. This may be useful if you wish to replace your handsets.

1. Press and hold FIND HANDSET on the telephone base for about 10 seconds until the IN USE light flashes. Then release the button.

2. Immediately press FIND HANDSET again. You must press it while the IN USE light is still flashing.

3. You hear a confirmation tone when the deregistration process completes.

If your VTECH CS6120-2 telephone does not work at all, try the following:

• Make sure the power cord is securely plugged in.

• Make sure the battery connector is securely plugged into the cordless handset.

• Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.

• Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

• If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery. See the battery charging section for details.

• Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

• You may need to purchase a new battery.

If the display shows “No line”, first try all the suggestions for a non-working phone. If those suggestions do not work, disconnect the telephone line cord from your telephone and connect the telephone line cord to another telephone. If there is no dial tone on that other telephone either, your telephone line cord may be defective. Try installing a new telephone line cord. If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective.

If you cannot get a dial tone, try the following:

• First try all the suggestions for a non-working phone and what to do if the display shows “No line”.

• Move the cordless handset closer to the telephone base. You might have moved out of range.

• If the previous suggestions don’t work, disconnect the telephone line cord from your telephone and connect it to another telephone. If there is no dial tone on that other telephone either, the problem is in your wiring or telephone service.

If you are unable to dial out, try these solutions:

• First try all the suggestions for not getting a dial tone.

• Make sure you have a dial tone before dialing.

• If other phones in your home are having the same problem, the problem is in your wiring or telephone service.

If your handset does not ring, check the following:

• Make sure the ringer is not turned off. Refer to the ringer volume setting instructions for your handset and base.

• Make sure the telephone line cord is plugged in securely.

• The cordless handset may be too far from the telephone base. Move it closer to the base.

• If other phones in your home are having the same problem, the problem is in your wiring or telephone service.

If the handset will not charge in the base or charger, try these steps:

• Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the telephone base or charger should be on.

• Clean the charging contacts on the cordless handset and telephone base or charger each month with a pencil eraser or dry cloth.

• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

• If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery.

• You may need to purchase a new battery.

This message appears when the handset is out of range or there is a power failure at the base. Here’s what to do:

• Ensure the telephone base is powered on.

• Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to synchronize.

• Move the cordless handset closer to the telephone base. You might have moved out of range.

• Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

If the answering system fails to record messages, check the following:

• Make sure the answering system is on.

• Make sure the memory of the answering system is not full. When the answering machine memory is full, it does not record new messages until some old messages are deleted.

• If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers.

Incomplete messages can be caused by a few issues:

• If a caller leaves a very long message, part of it may be lost when the system disconnects the call after the preset recording time (1, 2, or 3 minutes).

• If the memory on the answering machine becomes full during a message, the system stops recording and disconnects the call.

• If the caller’s voice is very soft, the machine may stop recording.

If you find it hard to hear your messages, press VOL+ on the telephone base or handset to increase the speaker volume.

If the system does not respond to your remote commands, check the following:

• Make sure to enter the correct remote access code.

• Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone.

• The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

If you have both a built-in answering system and a voicemail service, the VTECH CS6120-2 answering system may answer and record a message, but then a power interruption could erase your base’s memory. If the power goes out, messages stored in the telephone base will be deleted. To avoid this, consider using only a voicemail service provided by your telephone service provider.

If you are not receiving caller ID information, check these points:

• Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work.

• Your caller must be calling from an area that supports caller ID.

• Both your and your caller’s telephone service providers must use caller ID compatible equipment.

• If you subscribe to high-speed Internet service (DSL) through your telephone line, you must install a DSL filter between the telephone base and the telephone wall jack.

This can happen if you have both a built-in answering system and a voicemail service. To ensure your answering system answers first, you must set your built-in answering system to answer at least two rings before your voicemail service is set to answer. For example, if your voicemail answers after six rings, set your built-in answering system to answer after four rings.

The screen might be blank because the handset is not properly registered to the base, or it could be out of range. Try placing the handset back on the telephone base for one minute to re-synchronize it.