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What should I do if the SONY BRAVIA KD-49XG80XX television does not respond, has a black screen, no sound, or the network is lost?

Follow these general troubleshooting steps:

Step 1. Restart your SONY BRAVIA KD-49XG80XX television by pressing the power button on the remote control until a message appears. The TV will restart. If the TV does not recover, try unplugging the mains lead. Then press the power button on the TV and wait for two minutes, and plug in the mains lead.

Step 2. Refer to the Help menu by pressing HELP on the remote control.

Step 3. Connect your SONY BRAVIA KD-49XG80XX television to the Internet and perform a software update. Sony recommends you to keep your TV software updated. Software updates provide new features and performance improvements.

Step 4. Visit the Sony support website (information provided on the front cover of this manual).


What should I do when the message [A new TV system software update is available…] is displayed on my SONY BRAVIA KD-49XG80XX television?

Sony strongly recommends you to update the TV software by selecting [Update Now]. These software updates improve your TV performance or add new features.

The following screen with [Updating…] will appear and the illumination LED flashes white while software is updating.

Do not unplug the mains lead during the software update. If you do, the software update may not finish completely, and it may cause a software malfunction. Software updates can take up to 15 minutes.


Why might my SONY BRAVIA KD-49XG80XX television not turn on immediately after plugging it in, even if I press the power button?

When you plug in the TV, the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV.

It takes time to initialize the system. Wait for about one minute, then operate it again.


What should I do if the LED illumination on my SONY BRAVIA KD-49XG80XX television is flashing red?

Count how many times it flashes (interval time is three seconds).

Reboot the TV by disconnecting the mains lead until the illumination LED stopped flashing in red, then turn on the TV.

If the problem persists, disconnect the mains lead, and contact your dealer or Sony service centre with the number of times the illumination LED flashes.


What steps should I take if I cannot receive terrestrial/cable service on my SONY BRAVIA KD-49XG80XX television?

Check the antenna (aerial)/cable connection and booster settings.

Select terrestrial/cable service by pressing DIGITAL/ANALOG on the remote control. If the broadcasting service is not displayed, press TV and then press DIGITAL/ANALOG.

Terrestrial signal might be suppressed if there is a strong signal supplied nearby.

After moving to a new house or trying to receive new services, attempt a service search by selecting [Digital tuning].


What should I do if I cannot receive satellite service on my SONY BRAVIA KD-49XG80XX television?

Check the satellite cable connection.

When the [No signal. LNB overload detected…] message is displayed, unplug the mains lead. Then, ensure the satellite cable is not damaged and the satellite signal line is not short-circuited in the satellite connector.


What should I do if the remote control for my SONY BRAVIA KD-49XG80XX television does not function?

Replace the batteries.


What should I do if the EXT.BOX MENU button on the remote control for my SONY BRAVIA KD-49XG80XX television does not work?

Connect and set up the IR Blaster (models with supplied IR Blaster only).

Connect HDMI CEC compatible device (except models with supplied IR Blaster) and change to that input.


What is the PIN code if I have forgotten the parental lock password for broadcast on my SONY BRAVIA KD-49XG80XX television?

Enter 9999 for the PIN code and select [Change PIN code].


Why does the area surrounding my SONY BRAVIA KD-49XG80XX television become warm?

When the TV is used for an extended period, the TV surrounds become warm. You may feel hot when touching there by the hand.


How do I adjust the volume on my SONY BRAVIA KD-49XG80XX television using the on-set controls?

Press the power button repeatedly to change the function, then press + or – button to adjust the volume.


How do I select a channel on my SONY BRAVIA KD-49XG80XX television using the on-set controls?

Press the power button repeatedly to change the function, then press + or – button to select the channel.


How do I select the input source on my SONY BRAVIA KD-49XG80XX television using the on-set controls?

Press the power button repeatedly to change the function, then press + or – button to select the input source of TV.


What are the functions of the physical buttons labeled ‘1’ and ‘2’ on the side of my SONY BRAVIA KD-49XG80XX television?

Button 1 is for (Power) /+/-. When the TV is off, press  to power on. When the TV is on, press and hold  to power off. Press  repeatedly to change the function, then press + or – button to: Adjust the volume, Select the channel, Select the input source of TV.

Indicator 2 is the Remote Control sensor* / Light sensor* / Illumination LED. The illumination LED lights up or blinks according to the status of the TV.


What are the supported video formats for the HDMI IN 1/2/3/4 ports on the SONY BRAVIA KD-49XG80XX?

Video formats supported include:

  • 4096 × 2160p (50, 60 Hz)
  • 4096 × 2160p (24 Hz)
  • 3840 × 2160p (50, 60 Hz)
  • 3840 × 2160p (24, 25, 30 Hz)
  • 1080p (30, 50, 60 Hz), 1080/24p, 1080i (50, 60 Hz)
  • 720p (30, 50, 60 Hz), 720/24p, 576p, 576i, 480p, 480i
  • PC Formats

What audio formats are supported for the HDMI IN 1/2/3/4 ports on the SONY BRAVIA KD-49XG80XX?

Audio formats supported include:

  • 5.1 channel linear PCM: 32/44.1/48/88.2/96/176.4/192 kHz 16/20/24 bits, Dolby Digital, Dolby Digital Plus and DTS
  • ARC (Audio Return Channel) (HDMI IN 3 only) (Two channel linear PCM: 48 kHz 16 bits, Dolby Digital, Dolby Digital Plus, DTS)

What are the specifications for the Wireless LAN (IEEE 802.11ac/a/b/g/n) frequency range and output power for the SONY BRAVIA KD-49XG80XX?

Frequency range Output Power
2400 – 2483.5 MHz < 20.0 dBm
5150 – 5250 MHz < 23.0 dBm
5250 – 5350 MHz < 20.0 dBm
5470 – 5725 MHz < 20.0 dBm
5725 – 5850 MHz < 13.9 dBm

What are the specifications for Bluetooth frequency range and output power for the SONY BRAVIA KD-49XG80XX?

Frequency range Output Power
2400 – 2483.5 MHz < 10.0 dBm

What are the dimensions (approx.) of the SONY BRAVIA KD-49XG80XX with the Table-Top Stand?

The approximate dimensions (w × h × d) with the Table-Top Stand for the SONY BRAVIA KD-49XG80XX are 110.1 × 70.4 × 26.0 cm.


What are the approximate dimensions (w × h × d) of the SONY BRAVIA KD-49XG80XX without the Table-Top Stand?

The approximate dimensions (w × h × d) without the Table-Top Stand for the SONY BRAVIA KD-49XG80XX are 110.1 × 70.4 × 26.0 cm.


What is the approximate mass of the SONY BRAVIA KD-49XG80XX with the Table-Top Stand?

The approximate mass with the Table-Top Stand for the SONY BRAVIA KD-49XG80XX is 12.4 kg.


What is the approximate mass of the SONY BRAVIA KD-49XG80XX without the Table-Top Stand?

The approximate mass without the Table-Top Stand for the SONY BRAVIA KD-49XG80XX is 11.8 kg.


How should I attach the Wall-Mount Bracket to the SONY BRAVIA KD-49XG80XX television when performing a wall-mount installation?

Be sure to use the screws supplied with the Wall-Mount Bracket when attaching the Wall-Mount Bracket to the TV set. The supplied screws are designed as indicated by illustration when measured from the attaching surface of the Wall-Mount Bracket. The diameter and length of the screws differ depending on the Wall-Mount Bracket model. Use of screws other than those supplied may result in internal damage to the TV set or cause it to fall, etc.

For wall-mount installations, only qualified service personnel should carry out the installation.


How do I operate media contents on the SONY BRAVIA KD-49XG80XX television and a connected BRAVIA Sync-compatible device using the remote control?

Operate media contents on the TV and connected BRAVIA Sync-compatible device using the ////// buttons.


How can I check the software version for my SONY BRAVIA KD-49XG80XX television using the remote control?

Press HELP on the remote control to know the software version.

Alternatively, press HOME, then select [Settings]  [Voice Remote Control]  [Software version].


How do I turn on or turn off my SONY BRAVIA KD-49XG80XX television using the on-set control labeled ‘1’?

When the TV is off, press  to power on.

When the TV is on, press and hold  to power off.

Press  repeatedly to change the function, then press + or – button to: Adjust the volume, Select the channel, Select the input source of TV.


How do I mute or restore the sound on my SONY BRAVIA KD-49XG80XX television using the on-set control?

Press  (Mute) to mute the sound. Press again to restore the sound.


What is the purpose of the ‘Jump’ function (represented by a curved arrow icon) on the remote control for the SONY BRAVIA KD-49XG80XX?

The Jump function allows you to jump back and forth between two channels or inputs. The TV alternates between the current channel or input and the last channel or input that was selected.


What is the required torque for screws when securing the Cord (not supplied) for topple prevention on the SONY BRAVIA KD-49XG80XX?

The required torque for screws when securing the Cord (not supplied) for topple prevention is 1.5 N·m {15 kgf·cm}.


What is the required length for M6 screws when using the Wall-Mount Bracket for topple prevention on the SONY BRAVIA KD-49XG80XX?

The required length for M6 screws (not supplied) when attaching the Wall-Mount Bracket for topple prevention on the SONY BRAVIA KD-49XG80XX is 8 mm – 12 mm.


How can I detach the Table-Top Stand from my SONY BRAVIA KD-49XG80XX television?

Step 1. Remove one side of the Table-Top Stand at a time. Firmly hold the Table-Top Stand securely with both hands while the other people lift up the TV.

Step 2. Repeat the previous step and remove the other side of the Table-Top Stand.

Note:

  • Three or more people are required to detach the Table-Top Stand.
  • Be careful not to use excessive force while detaching the Table-Top Stand from the TV as it may cause the TV set to fall resulting in personal injury or physical damage to the TV.
  • Take care when handling the Table-Top Stand to prevent damage to the TV.
  • Be careful when lifting the TV as the Table-Top Stand is detached, the Table-Top Stand may topple over and cause personal injury.
  • Take care when removing the Table-Top Stand from the TV to prevent it from falling over and damaging the surface that the TV is sitting on.

What is the recommended Sony accessory for wall-mount installations for the SONY BRAVIA KD-49XG80XX television?

For safety reasons, it is strongly recommended that you use Sony accessories, including: Wall-Mount Bracket SU-WL450.


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