SONY BRAVIA KD-65XG81XX (01) PDF Document

If you experience general issues like a black screen, no sound, frozen picture, the TV does not respond, or the network is lost, follow these steps:

1. Restart your TV by pressing the power button on the remote control until a message appears. The TV will restart. If the TV does not recover, try unplugging the mains lead. Then press the power button on the TV and wait for two minutes, and plug in the mains lead.
2. Refer to the Help menu by pressing HELP on the remote control.
3. Connect your TV to the Internet and perform a software update. Sony recommends you to keep your TV software updated. Software updates provide new features and performance improvements.
4. Visit the Sony support website.

Sony strongly recommends you to update the TV software by selecting [Update Now]. These software updates improve your TV performance or add new features. The following screen with [Updating…] will appear and the illumination LED flashes white while software is updating. Do not unplug the mains lead during the software update. If you do, the software update may not finish completely, and it may cause a software malfunction. Software updates can take up to 15 minutes.

When you plug in the TV, the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV. It takes time to initialize the system. Wait for about one minute, then operate it again.

Count how many times it flashes (interval time is three seconds). Reboot the TV by disconnecting the mains lead until the illumination LED stopped flashing in red, then turn on the TV. If the problem persists, disconnect the mains lead, and contact your dealer or Sony service centre with the number of times the illumination LED flashes.

• Check the antenna (aerial)/cable connection and booster settings.
• Select terrestrial/cable service by pressing DIGITAL/ANALOG on the remote control. If the broadcasting service is not displayed, press TV and then press DIGITAL/ANALOG.
• Terrestrial signal might be suppressed if there is a strong signal supplied nearby.
• After moving to a new house or trying to receive new services, attempt a service search by selecting [Digital tuning].

• Check the satellite cable connection.
• When [No signal. LNB overload detected…] message is displayed, unplug the mains lead. Then, ensure the satellite cable is not damaged and the satellite signal line is not short-circuited in the satellite connector.

Replace the batteries.

• Connect and set up the IR Blaster (models with supplied IR Blaster only).
• Connect HDMI CEC compatible device (except models with supplied IR Blaster) and change to that input.

Enter 9999 for the PIN code and select [Change PIN code].

When the TV is used for an extended period, the TV surrounds become warm. You may feel hot when touching there by the hand.

Note: Three or more people are required to detach the Table-Top Stand.

1. Remove one side of the Table-Top Stand at a time. Firmly hold the Table-Top Stand securely with both hands while the other people lift up the TV.
2. Repeat the previous step and remove the other side of the Table-Top Stand.

Caution:

• Be careful not to use excessive force while detaching the Table-Top Stand from the TV as it may cause the TV set to fall resulting in personal injury or physical damage to the TV.
• Take care when handling the Table-Top Stand to prevent damage to the TV.
• Be careful when lifting the TV as the Table-Top Stand is detached, the Table-Top Stand may topple over and cause personal injury.
• Take care when removing the Table-Top Stand from the TV to prevent it from falling over and damaging the surface that the TV is sitting on.

• The TV set should be installed near an easily accessible mains socket.
• Place the TV set on a stable, level surface to prevent it from falling over and causing personal injury or property damage.
• Install the TV where it cannot be pulled, pushed, or knocked over.
• Install the TV so that the TV’s Table-Top Stand does not protrude out from the TV stand (not supplied). If the Table-Top Stand protrudes out from the TV stand, it may cause TV set to topple over, fall down, and cause personal injury or damage to the TV.
• Only qualified service personnel should carry out wall-mount installations.
• For safety reasons, it is strongly recommended that you use Sony accessories, including Wall-Mount Bracket SU-WL450.
• Be sure to use the screws supplied with the Wall-Mount Bracket when attaching the Wall-Mount Bracket to the TV set. The supplied screws are designed as indicated by illustration when measured from the attaching surface of the Wall-Mount Bracket. The diameter and length of the screws differ depending on the Wall-Mount Bracket model. Use of screws other than those supplied may result in internal damage to the TV set or cause it to fall, etc.

• Input select/Text hold: In TV mode: Display and select the input source. In Text mode: Hold the current page.
• TV standby: Turn on or turn off the TV (standby mode).
• DIGITAL/ANALOG: Switch between digital and analogue input.
• TV/RADIO: Switch between TV or RADIO broadcasts.
• EXIT: Return to the previous screen or exit from the menu. When an Interactive Application service is available, press to exit from the service.
• Number buttons: Enter numbers.
• Info/Text reveal: Display information.
• Text: Display text information.
• Google Play: Access the “Google Play” online service.
• NETFLIX: Access the “NETFLIX” online service.
• Colour buttons: Execute corresponding function at that time.
• ACTION MENU: Display a list of contextual functions.
• GUIDE: Display the digital programme guide, or EPG of External Box (cable/satellite box) after setting [IR Blaster setup] (IR Blaster compatible models only).
• APPS: Access various services and applications.
• BACK: Return to the previous screen.
• HOME: Display the TV Home Menu.
• Volume +/-: Adjust the volume.
• Jump: Jump back and forth between two channels or inputs.
• Mute: Mute the sound. Press again to restore the sound.
• PROG +/-: In TV mode: Select the channel. In Text mode: Select the next or previous page.
• AUDIO: Select the sound of multilingual source or dual sound for the programme currently being viewed.
• Media Control Buttons (Play, Pause, etc.): Operate media contents on the TV and connected BRAVIA Sync-compatible device.
• Subtitle setting: Turn subtitles on or off.
• HELP: Display the Help menu. Help Guide can be accessed from here.
• REC: Record the currently viewed programme on the USB HDD.
• TITLE LIST: Display the Title list.
• Microphone: Use voice search.
• EXT.BOX MENU: Display the connected External Box (cable/satellite box) menu.
• Navigation D-Pad: On screen menu navigation and selection.
• TV: Switch to a TV channel or input and display the TV Menu Bar.

Use your Sony remote control to control your External Box (cable/satellite box).

1. Connect the IR Blaster Cable to the IR Blaster port on your TV.
2. Place one or both of the other two ends near the external box sensor.
3. To perform IR Blaster setup, press HOME and select [Settings] -> [External inputs] -> [IR Blaster setup].

Note: This applies to models with supplied IR Blaster.

You can find more troubleshooting and other useful information directly from your TV. Press HELP on the remote control to display a list of topics, or to search by keyword. For more detailed information, select [Help Guide] from the Help menu on your TV.