PREMIUM PWM1210PM (01) PDF DOCUMENT

Please adhere to the following safety guidelines when operating your PREMIUM PWM1210PM washing machine:

• Do not dismantle the machine by yourself.

• Do not install the machine in a damp or rainy environment to avoid electric shock, fire, machine failure, or deformation.

• Do not place inflammable materials like a burning candle, mosquito incense, cigarette, or heating sources like an electric stove or calorifier on the machine.

• Do not spray water directly onto the machine.

• Do not let a baby sit on it or place heavy things on it.

• Do not wash clothes that are stained with kerosene, petrol, alcohol, and other flammable substances.

• Make sure that the water inlet hose is connected and the tap is opened before washing.

• Do not exceed the maximum water level to avoid water overflowing and machine failure.

• To avoid electric shock resulting from electric leakage, please connect the grounding wire of the plug properly.

• Do not let a baby climb onto the machine or play near the running tub to avoid an accident.

• If using warm water, the water temperature should not exceed 50°C.

• Do not wash down-filled coats, raincoats, or similar clothes.

• Wipe off dirt and dust on the plug often to prevent poor contact with the power supply.

• Do not put hands into the tub before it has stopped running.

• Do not replace the power cord by yourself.

• Do not damage the power cord and plug to avoid electric shock, short circuit, or fire.

• Insert the plug tightly when in use.

• Do not pull the cord when unplugging the plug.

• Do not insert or unplug the plug with wet hands to avoid electric shock.

• Unplug the plug from the socket after use.

The main parts of the PREMIUM PWM1210PM washing machine are:

• Control panel

• Wash cover

• Lint filter

• Wash tub

• Pulsator

• Base

• Cabinet

• Frame

• Safety cover

• Spin cover

• Power plug

• Drain hose (For upper drain only)

• Drain hose (For lower drain only)

Symptom	Possible Reason	Solution
1. Unusual sound when washing or wash weakly (motor with sound)	a. Laundry is much more than rated washing capacity. b. Pulsator is tangled with clothes or blocked by things like coins. c. V-belt loose, broken or fall from the strap wheel. d. Pulley broken or pulley screw is loose. e. Capacitor failure. f. Wash-drain selection switch does not work.	a. Reduce the laundry till the pulsator can rotate normally. b. Take off plug, remove the pulsator and take out the tangled clothes or other things. c. Replace v-belt or reload the v-belt. d. Replace the pulley or tighten the pulley locking screw. e. Replace the capacitor. f. Replace the switch.
2. Can not wash (motor does not rotate)	a. Power supply is cut off or poor contact of plug and socket. b. Voltage is too low. c. Wash timer is in poor contact or faulted. d. Fuse is burned. e. Wash motor failure.	a. Check the power supply and adjust the plug to insure good contact. b. Do not use the washing machine until the voltage rises to the rated voltage. c. Check the wire harness or replace the wash timer. d. Replace the fuse. e. Replace the wash motor.
3. Electric leakage	a. Conductive wire or alive parts in the machine contacts with metal cabinet. b. Bad grounding wire. c. 2 power lines of the power supply. d. Weak insulation strength of motor. e. Insulation layer of wire harness is broken.	a. Check wire connecting in the machine. b. Check the grounding wire. c. Examine and replace the power supply. d. Replace the motor. e. Examine the wire harness and bind up the broken wire.
4. Spin tub can not rotate	a. Spin motor winding is burned. b. Fuse is burned. c. Spin timer does not work. d. Capacitor failure. e. Cable joint is loosened.	a. If the motor is damaged because of water leakage from the spin tub, check the reason for leakage and solve the problem. b. Replace the fuse. c. Replace the spin timer. d. Replace the capacitor. e. Join the cable with a pair of pliers.
5. Start of spin is too long; spin tub bump with outer tub when running	a. Clothes in spin tub is placed uneven. b. Laundry is much more than rated load. c. Drain hose is not placed properly or too much water stored in the spin tub. d. The pull-in torque of spin motor is low. e. The capacity of capacitor is low. f. The brake plate is too near to the connector.	a. Make the clothes even. b. Reduce the load. c. Place the drain hose properly and do not use it until water in spin tub is drained completely. d. Replace the spin motor. e. Replace the capacitor. f. Adjust the position of the brake belt and belt hanging hole to keep a proper space between the brake plate and the connector.
6. Unusual sound when spinning	a. There is a lack of oil for oil-retaining bearing of the spin tub rotating shaft. b. External things, like socks, exist between the spin tub and wash tub. c. The machine is not placed even or laundry is not placed even. d. Unusual sound from the spin motor. e. The brake plate is too near to the connector.	a. Lubricate the oil-retaining bearing. b. Take off the spin tub and remove the extra things. c. Place the machine on flat ground and adjust the laundry. d. Replace the spin motor. e. Adjust the position of the brake belt and belt hanging hole to keep a proper space between the brake plate and the connector.
7. Unusual sound when pulsator rotates	a. There are things like coins, buttons under the pulsator. b. The fixing screw has become loose and the pulsator vibrates. c. Gear in the retarder is damaged. d. Anti-loose nuts on the big pulley become loose, so the wheel jumps and makes unusual noise. e. The v-belt is not smooth and makes noise when running on the pulley. f. The motor pulley and the big pulley are not at the same level. g. Noise inside the wash motor.	a. Dismantle the pulsator and take out the things. b. Tighten the fixing screw. c. Replace the retarder. d. Screw tight the anti-loose nuts. e. Replace the v-belt. f. Adjust the motor pulley to make it at the same level with the big pulley. g. Replace the wash motor.
8. No drain or unsmooth drain	a. When draining, the hose is not put down and the water cannot be drained. (for lower drain function only) b. Wash-drain selection switch is not in “drain” position. c. Drain outlet is not laid properly. (for upper drain function only) d. Drain pump failure. (for upper drain function only) e. Drain outlet is blocked at the side of the wash tub. f. Drain belt falls from the switch. g. Drain belt is loosened or broken.	a. Put down the drain hose and make the hose mouth to the sewer. b. Turn the switch to “drain” position. c. The drain hose should be placed 86 cm-100cm from the bottom of the ground. d. Replace the pump or open the valve cover to clear up the pump. e. Dismantle the pulsator and take out the blocks at the drain outlet. f. Connect the drain belt with the switch. g. Replace the drain belt.
9. Poor brake of spin tub	a. Safety switch contact does not open when opening the spin cover. b. The tightwire kit becomes loose. c. Brake plate is badly worn. d. Brake belt is too tight.	a. Adjust the safety switch contact. b. Reload the brake belt or brake steel wire. c. Replace the brake plate. d. Adjust the position of the drain belt and brake belt hanging hole to keep a proper space between the brake plate and coupler.
10. Water leakage from the side of washing tub	a. Wash tub leaks. b. Seal ring of the retarder leaks. c. The overflow hose brakes and water leaks from the broken place. d. Drain valve core brakes and water leaks from the valve cover. e. Drain hose joint is badly bound and water leaks from the joint place.	a. Replace the wash tub. b. Replace the seal ring of the retarder. c. Replace the overflow hose. d. Replace the drain valve core. e. Dismantle drain hose joint and stick them again.
11. Water leakage from the side of spin tub	a. The rubber damper is not properly fixed and water leaks from the brim of the rubber damper. b. Spin seal broken and water leaks from the broken place. c. The diameter of spin shaft becomes smaller because of abrasion.	a. Replace the rubber damper. b. Replace the spin seal. c. Replace the spin tub.

If your PREMIUM PWM1210PM will not wash, follow these diagnostic steps:

1. Check if the power supply is working well. If not, check the power supply.

2. If the power supply is good, check if the plug has good contact. If not, adjust the plug to ensure good contact.

3. If the plug connection is good, check if the voltage is correct. If the voltage is low, wait for it to rise to the correct voltage before using the machine.

4. If the voltage is correct, check if the wash timer is working correctly. If it’s faulty, replace the wash timer.

5. If the timer is fine, check if the fuse is well. If it’s blown, replace the fuse.

6. If the fuse is okay, check if the capacitor is well. If it’s faulty, replace the capacitor.

7. If the capacitor is okay, check if the wash motor is well. If it has failed, replace the wash motor.

If the spin tub on your PREMIUM PWM1210PM fails to rotate, follow these steps:

1. Check if the spin motor is working. If not, replace the spin motor.

2. If the motor is okay, check the safety switch. If it’s faulty, replace the safety switch.

3. If the switch is okay, check the fuse. If it’s blown, replace the fuse.

4. If the fuse is good, check the spin timer. If it’s faulty, replace the spin timer.

5. If the timer is working, check the capacitor. If it has failed, replace the capacitor.

6. If the capacitor is okay, check the cable joint. If it is loose, join the cable with a pair of pliers.

If your PREMIUM PWM1210PM is not draining or draining slowly, follow these steps:

1. For models with a lower drain function only: Check if the drain hose is put down. If not, put the drain hose down.

2. For models with an upper drain function only: Check if the drain hose is laid properly. If not, the drain hose should be placed 86cm-100cm from the bottom of the ground.

3. Check if the drain hose at the side of the wash tub is blocked. If it is, dismantle the pulsator and take out the blocks in the water drain hose.

4. Ensure the wash-drain selection switch is set to the “drain” position. If not, turn the switch to “drain”.

5. Check if the drain belt is well. If it is broken or worn, replace the drain belt.

6. Check if the drain belt is properly attached to the switch. If it has fallen off, hang the drain belt back onto the switch.

7. For models with an upper drain function only: Check if the drain pump is well. If it has failed, replace the drain pump.

a. Take out the knobs directly because they are inserted into the control panel.

b. If it is difficult to take the knobs out, a straight screwdriver wrapped with cloth can be used for help.

a. Take down the back cover by loosening the screws.

b. Take down the bag by cutting off the nylon clip. Use a plier to take down all wire nuts and make all wire clamps loose. Then unfasten the drain belt connector.

c. Unfasten the screws on the control panel.

d. The control panel can now be lifted and removed.

a. Open the spin tub cover and loosen the connector of the brake belt.

b. Keep the spin tub cover open and remove the hinge spring.

c. The spin cover can be drawn out by swinging.

a. Unscrew the pulsator screw.

b. Draw out the pulsator with your hands.

Press the lint filter subassembly and then pull it out.

a. Screw off the fixing screws of the frame.

b. Screw off screws under the handles at both sides of the frame.

c. Screw off the stainless steel screw on the top surface of the frame.

d. The frame can then be removed.

a. Unscrew the fixing screw under the tub with a socket wrench.

b. The spin tub can be removed then.

a. Press the V-belt at the part near the pulley. Then take down the V-belt by rotating the pulley.

b. Spread a blanket on the floor, then lay down the washing machine. Pull out the drain hose from the clamp and draw out the drain hose subassembly.

c. After the screws on the base are unscrewed, the base assembly can be disassembled.

Loosen the nut with a special wrench, then loosen the screw.

Hold the capacitor firm and then pull it out.

Loosen the fixing screw, then draw the brake wheel out.

You can perform self-tests on various electronic components of your PREMIUM PWM1210PM as follows:

1. Self-test method of wash timer:

Turn the wash timer to the work condition. Use a multimeter to measure the connection and disconnection of the input terminal (brown wire) and output terminal (yellow or orange wire). The wash timer should show a regular on-off state.

2. Self-test method of spin timer:

Use a multimeter to test the two conducting wires. If the spin timer is in working condition, the two wires should be conductive.

3. Self-test method of wash-drain selection switch:

Use a multimeter to measure the selection switch. The switch should show a regular on-off state.

4. Self-test method of safety switch:

The safety switch should be in a closed state when the spin tub cover is closed.

5. Self-test method of capacitor:

Use an analog multimeter to measure capacitance. Connect the two ends of the capacitor with the multimeter rod connector. If the pointer swings toward smaller resistance and then slowly turns back to “0”, the capacitor is okay. If not, the capacitor is faulty.

6. Self-test method of motor:

a. To check motor insulation: Use a 500V megohmmeter to measure if the motor’s insulation resistance is higher than 30MΩ. Simultaneously, check that other motor resistances are normal. If any short-circuit or open circuit is found, the motor cannot be used.

b. To check motor resistance: In a no-water condition, use a multimeter to measure the resistance of the three leads (R1, R2, R3). The motor resistance is normal only if R1 + R2 = R3.

c. To check motor operation: Connect the motor and capacitor using a power cable with a fuse, ensuring proper insulation. For a used motor, add 20# machine oil to the upper and lower bearings. Power on the components; there should be no obvious noise, vibration, or odor.