PHONAK AUDEO M-R TRIAL (01) PDF Document

Before using your PHONAK AUDEO M-R TRIAL hearing aid for the first time, it is recommended to charge it for 3 hours. After placing the hearing aid in the charger, the indicator light will show the charging state of the battery until it is fully charged. When fully charged, the indicator light will be constantly on, i.e. solid green light.

There is a red or blue marking on the back of the PHONAK AUDEO M-R TRIAL and on the speaker to help you distinguish between them.

• Blue marking for the left hearing aid.

• Red marking for the right hearing aid.

The multi-function button on your PHONAK AUDEO M-R TRIAL has several functions. It functions as an on/off switch, a volume control, and/or a program change depending on the hearing aid programming. If paired with a Bluetooth enabled phone, a short press on the upper or lower part of the button will accept an incoming call, and a long press will reject an incoming call.

Switch on hearing aid:

The PHONAK AUDEO M-R TRIAL is configured to switch on automatically when removed from the charger. If this function is not configured, firmly press and hold the lower part of the button for 3 seconds until the indicator light blinks. Wait until the solid green light indicates the hearing aid is ready.

Switch off hearing aid:

Press and hold the lower part of the button for 3 seconds until the solid red light indicates the hearing is off.

Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions.

Enter flight mode:

1. If the hearing aid is on, turn it off by pressing and holding the lower part of the button for 3 seconds, until the indicator light turns solid red for 2 seconds.

2. Press and hold the lower part of the button. The green indicator light blinks when the hearing aid starts up.

3. Keep pressing the button for 7 seconds, until the indicator light is solid orange, then release the button. The solid orange light indicates the hearing aid is in flight mode.

Exit flight mode:

To enable the wireless function and exit flight mode, switch the hearing aid off and then on again.

To connect the power supply to your charger:

a) Plug the larger end of the charging cable into the power supply.

b) Plug the smaller end into the USB port on the charger.

c) Plug the power supply into a power outlet.

d) The indicator light is green when the charger is connected to the power supply.

• Low power: You will hear two beeps when the battery is low. You will have approximately 60 minutes before you have to charge the hearing aids (this can vary, depending on the hearing aid settings).

• The hearing aid contains a built-in and non-removable rechargeable lithium-ion battery.

• The hearing aid must be dry before charging.

• Please ensure to charge and use the hearing aid within the operating temperature range: +5° to +40° Celsius (41° to 104° Fahrenheit).

1. Insert the hearing aid into the charging inserts. Make sure the left and right hearing aid markings match the left (blue) and right (red) indicators next to the charging inserts. The hearing aids will automatically be muted when inserted into the charger.

2. The indicator light will show the charging state of the battery until the hearing aid is fully charged. When fully charged the indicator light will remain on, i.e. solid green light. The charging process will automatically stop when the batteries are fully charged. It can take up to 3 hours to charge the hearing aids. The charger covers can be closed while charging.

3. To remove the hearing aids, pull them gently toward yourself and then lift them out of the charger. Do not hold the tubes to remove the hearing aids as this can damage the tubes. The hearing aid switches on automatically when removed. The blinking indicator light will turn to a solid green light when the hearing aid is ready.

Note: The Power Pack is only compatible with the Charger Case Combi. Before using the Power Pack for the first time, it is recommended to charge it for 3 hours.

1. Attach the Power Pack to the bottom of the Charger Case Combi and lock it.

2. Plug in the micro-USB and connect to an external power supply. The Power Pack and hearing aids will be charged at the same time. While connected, the Power Pack indicator light will show the current battery charge status.

3. To check the remaining battery capacity of the Power Pack when not connected to a power supply, press the battery check push button. The indicator lights will show the status:

• One light: 0%-29%

• Two lights: 30%-59%

• Three lights: 60%-100%

1. Place the hearing aid behind your ear.

2. Insert the earpiece into your ear canal.

3. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.

Pull on the bend of the tube and remove the hearing aid from behind the ear.

You only need to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device, which can take up to 2 minutes.

1. On your device (e.g., a phone), ensure that Bluetooth is enabled and search for Bluetooth enabled devices in the connectivity setting menu.

2. Switch on both PHONAK AUDEO M-R TRIAL hearing aids. You now have 3 minutes to pair your hearing aids with your device.

3. Your device will show a list of Bluetooth enabled devices. Select the hearing aid from the list to simultaneously pair both hearing aids. A beep confirms successful pairing.

Your hearing aids can be paired with up to two devices.

Your PHONAK AUDEO M-R TRIAL hearing aids connect directly with Bluetooth enabled phones. You will hear the caller’s voice directly in your hearing aids, and the hearing aids’ microphones will pick up your voice.

Making a call: Enter the phone number and press the dial button. You will hear the dialing tone through your hearing aids.

Accepting a call: When receiving a call, a notification will be heard in the hearing aids. Accept the call by a short press (less than 2 seconds) on the upper or lower part of the multi-function button, or directly on your phone.

Ending a call: End a call with a long press (more than 2 seconds) on the upper or lower part of the multi-function button, or directly on your phone.

Rejecting a call: Reject an incoming call with a long press (more than 2 seconds) on the upper or lower part of the multi-function button, or directly on your phone.

This technique will not remove or delete any program or settings.

1. Press the lower part of the button for at least 15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing. There is no light or acoustic notification at the end of the 15 seconds.

2. Place the hearing aid in the power-connected charger and wait until the indicator light blinks green. This can take up to 30 seconds. The hearing aid is now ready to use.

Always make sure that the hearing aids and charger are dry and clean before charging. Always disconnect the charger from the power mains before cleaning.

Daily Care:

• Hearing aid: Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents or soap.

• Chargers: Make sure that charger inserts are clean. Never use cleaning agents to clean your charger.

Weekly Care:

• Hearing aid: Clean the earpiece with a soft, damp cloth or with a special cleaning cloth for hearing aids. Clean the charging contacts on the hearing aid with a soft, damp cloth.

• Chargers: Remove dust or dirt from the charger inserts.

The earwax protection should be replaced every four to eight weeks, or if it looks dirty or if the hearing aid volume is reduced.

1. Removing the earpiece from the speaker:

Hold the speaker in one hand and the earpiece in the other. Gently pull off the earpiece to remove it. Clean the speaker with a lint-free cloth.

2. Exchanging the earwax protection with CeruShield Disk:

• Gently rotate the CeruShield Disk in the direction indicated by the arrows until a free opening appears under the bin icon.

• To remove a used earwax protector, carefully insert the speaker into the free opening (under the bin icon) until it clicks.

• To insert a new earwax protector, carefully insert the speaker into the opening where the new protector is visible (opposite the bin icon) until it clicks. The new protector will now be seated in the speaker.

3. Attaching the earpiece to the speaker:

Hold the speaker in one hand and the earpiece in the other. Slide the earpiece over the speaker sound outlet. The speaker and the earpiece should fit perfectly together.

If your PHONAK AUDEO M-R TRIAL is not functioning, it could be due to several reasons:

• Speaker/earpiece blocked: Clean the speaker opening/earpiece.

• Hearing aid switched off: Press the lower part of the multi-function button for 3 seconds to switch it on.

• Battery fully discharged: Charge the hearing aid.

Whistling can be caused by:

• Hearing aid not inserted correctly into ear: Re-insert the hearing aid correctly.

• Cerumen (earwax) in ear canal: Contact your ENT/GP or hearing care professional.

• If too loud: Decrease the volume if a volume control is available.

• If not loud enough or distorted:

– Increase the volume if a volume control is available.

– The battery may be low. Charge the hearing aid.

– The speaker/earpiece may be blocked. Clean the speaker opening/earpiece.

– Your hearing may have changed. Contact your hearing care professional.

Two beeps indicate a low battery. You should charge your hearing aid.

If your hearing aid will not switch on, it may be because:

• Battery is fully discharged: Charge the hearing aid.

• Button was inadvertently deactivated: This can happen by pressing the button for longer than 15 seconds. Perform step 2 of the rebooting process (place it in the connected charger until the light blinks green).

This could be due to the following:

• Hearing aid not inserted correctly into charger: Insert the hearing aid correctly.

• Charger not connected to power source: Connect the charger to an external power supply.

• Battery fully discharged: Wait three hours after placing the hearing aid in the charger, regardless of the LED behavior.

A solid red indicator light can mean:

• Dirty charging contacts: Clean the contacts of the hearing aid and the charger.

• Hearing aid is out of its operating temperature range: The range is +5° to +40° Celsius (+41° to +104° Fahrenheit). Warm the hearing aid up if it’s too cold.

• Faulty battery: Contact your hearing care professional.

The “Auto On” feature may be disabled. You will need to switch on the hearing aid manually by pressing the lower part of the multi-function button for 3 seconds.

This can occur if the indicator light was red when the hearing aid was placed into the charger. You should reboot the hearing aid.

This may indicate a shortened battery life. Contact your hearing care professional, as a battery replacement may be required.

There are two possible reasons:

• Hearing aid is in flight mode: Exit flight mode by switching the hearing aid off and then on again.

• Hearing aid not paired to the phone: Pair the hearing aid to your phone.

If not using a Power Pack:

• Check that the charger is connected to a power supply.

• Ensure the hearing aid is inserted correctly into the charger.

If using a Power Pack:

• The Power Pack may be discharged. Charge the Power Pack.

• Charging Temperature: +5° to +40° Celsius (41° to 104° Fahrenheit).

• Operating Atmospheric Pressure: 800 hPa to 1060 hPa.

• Humidity during operation (Chargers and Power Pack): 0% to 85% (non-condensing).

• IP Rating: The PHONAK AUDEO M-R TRIAL is classified as IP68, meaning it can be submerged in 1 meter of water for 60 minutes. It is designed for daily life situations like rain showers or sweat, but not for water activities involving chlorinated water, soap, or salt water.

Special medical or dental examinations, including radiation, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing:

• Medical or dental examination with X-ray (also CT scan).

• Medical examinations with MRI/NMRI scans, which generate magnetic fields.

Hearing aids do not need to be removed when passing through security gates (airports etc.). If X-ray is used at all, it will be in very low doses and will not affect the hearing aids.