MOTOROLA RAZR 60 (01) PDF Document

To ensure the longevity and proper functioning of your MOTOROLA RAZR 60, follow these care instructions:

General Care:

• Avoid physical damage. Do not puncture or apply excessive force to the main screen with hard or sharp objects.

• Before closing the phone, ensure there are no obstructions like cards, coins, or keys between the screens or hinges.

• Do not use excessive force on the middle area of the screen.

• Avoid exposing your phone to liquids like water or coffee, and to small debris like grit.

Cleaning the Screen:

• The best way to clean the screen is to wipe it with a dry, soft cloth. Avoid abrasive materials like paper towels.

• If there are liquid drops on the screen, wipe them off with a clean, dry cloth.

Disinfecting the Phone:

• You may use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe the screen.

• Turn the phone off before cleaning and prevent moisture from entering any openings (charging port, microphone, etc.).

• Do not submerge the phone in cleaning agents or use cleaners with bleach or abrasives. Do not spray cleaners directly on the screen.

Your MOTOROLA RAZR 60 is tested under controlled laboratory conditions and has a water, splash, and dust resistance rating of IP48 (IEC 60529). It can be submerged in up to 1.5 meters of still, fresh water for up to 30 minutes. However, note the following:

• Resistance may decrease with normal wear.

• The phone is not designed to work while submerged.

• Do not expose it to pressurized water or liquids other than fresh water (e.g., salt water).

• Do not attempt to charge the phone when it is wet.

• While designed to resist solid objects larger than 1 millimeter, exposure to dust should be avoided as it can reduce hinge life and potentially damage the display.

To prevent water damage:

• Do not expose the phone to pressurized water, salt water, or other liquids.

• Avoid prolonged exposure to water and do not intentionally submerge it.

• Thoroughly dry your phone and ports with a soft, clean cloth if they get wet.

• Do not try to charge a wet phone.

• Avoid dropping, puncturing, or scratching the phone, which could compromise its water-repellent features.

• Use at the beach or pool is not advised.

If your carrier provided you with an eSIM for your MOTOROLA RAZR 60, follow these steps to set it up:

1. If you don’t have a network connection, connect to a Wi-Fi network.

2. Go to Settings > Network & internet > SIMs & mobile network.

3. Tap the option to download and set up an eSIM, then follow the onscreen instructions.

To insert or remove a physical SIM card on your MOTOROLA RAZR 60, follow these steps:

1. Close the phone and turn it face down.

2. Insert the SIM tool into the small hole on the SIM tray and gently push to pop it out.

3. To insert a card, place it in the tray with the gold contacts facing up. To remove a card, simply take it out of the tray.

4. Push the tray back into the phone until it clicks into place.

You may need to erase your eSIM if you are transferring the number to another phone or trading in your device. Erasing the eSIM will remove calling, mobile data, and messaging capabilities from the phone but does not cancel your mobile data services with your carrier. Only erase your eSIM when instructed to do so by a support technician.

To erase an eSIM:

1. Go to Settings > System > Reset options.

2. Tap Erase eSIMs > Erase.

To restore an erased eSIM, you will need to contact your carrier.

You can copy data from an iPhone using two methods: Google Drive or a direct iCloud transfer.

Using Google Drive:

1. Charge both phones and connect them to a Wi-Fi network.

2. On your iPhone, turn off iMessage (Settings > Messages) and FaceTime (Settings > FaceTime).

3. Download and open the Google Drive app on your iPhone.

4. Sign in with your Google account. If you don’t have one, create one.

5. In the Drive app, tap Menu > Settings > Backup & reset and start the backup.

6. After the backup is complete, sign in with the same Google account on your new MOTOROLA RAZR 60 (Settings > Passwords, passkeys & accounts > Add account).

Using iCloud Data Transfer:

Before you start:

• On your iPhone, ensure Contacts, Calendars, Reminders, Notes, and Photos are synced to iCloud.

• Charge your MOTOROLA RAZR 60 to at least 25% and keep it on a strong Wi-Fi connection.

• Log into your Google account on your MOTOROLA RAZR 60 and ensure the Calendar, Photos, and Files apps are updated.

Copy data:

1. On your MOTOROLA RAZR 60, go to Settings > System > Get iOS data, then log into your iCloud account.

2. Enter the verification code sent to your iPhone and tap Enter code.

3. Choose the data types to migrate and tap Start migration.

During the initial setup of your new MOTOROLA RAZR 60, you can copy apps, music, contacts, messages, and more from your old Android phone.

1. Charge both phones and turn them on.

2. On your new MOTOROLA RAZR 60:

• If it’s the first time you’re turning it on, select your language on the setup screen.

• If you skipped this step during initial setup, swipe down from the top of the screen and tap the ‘Android Setup’ notification.

3. Tap Start.

4. Insert your SIM card or tap Skip.

5. Connect to a Wi-Fi network and tap Next.

6. Follow the onscreen instructions to select your old phone or a cloud backup associated with your Google account, and choose which apps and data you want to copy.

If you’re using two SIMs (a physical SIM and an eSIM), you can manage how your MOTOROLA RAZR 60 uses them for different functions.

Set SIMs for Calling:

1. Go to Settings > Network & internet > SIMs & mobile network.

2. Under Calling, you can:

• Select a default SIM for all calls.

• Choose ‘Always ask’ to select a SIM for each call you make.

• Turn on ‘Smart SIM’ to automatically assign a SIM to a contact after you call them three times with it.

• Manually assign a SIM to specific contacts by tapping ‘Assign a SIM to a contact’.

Choose Preferred SIM for Messages:

1. Go to Settings > Network & internet > SIMs & mobile network.

2. Under ‘SIM for messages’, select your preferred SIM. You can still send a message from the other SIM within the Messages app.

Choose Preferred SIM for Mobile Data:

1. Go to Settings > Network & internet > SIMs & mobile network.

2. Tap ‘SIM for mobile data’ and select your preferred SIM.

3. Choose whether to automatically switch to the other SIM for data if your preferred SIM can’t connect by turning ‘Switch SIM automatically’ on or off.

You can temporarily disconnect a SIM card from the mobile network, which is useful when traveling or for privacy concerns. This will prevent you from making/receiving calls, sending/receiving messages, or using mobile data on that SIM.

1. Go to Settings > Network & internet > SIMs & mobile network.

2. Next to the name of the SIM you want to disable, turn the switch off. Turn it back on when you’re ready to use it again.

Your carrier provides and manages your voicemail service.

Set Mailbox Greeting:

1. In the Phone app, tap the keypad icon.

2. Touch and hold the ‘1’ key to dial into your voicemail.

3. Follow your carrier’s system prompts to set up your greeting. If voicemail is not set up, contact your carrier.

Change Voicemail Options:

1. In the Phone app, tap the three-dot menu, then Settings.

2. Tap Voicemail.

3. If you have two SIMs, select the account you want to change.

4. Here you can change options such as the voicemail service or the number dialed to access voicemail under ‘Advanced Settings’.

The external display on your MOTOROLA RAZR 60 allows you to perform many tasks without opening the phone.

• Wake the screen: Lift, nudge, or tap the phone.

• Unlock: Swipe up. You can also use your face or fingerprint.

• Quick Settings: Swipe down to access.

• Sleep: Double tap the screen.

Check Notifications:

1. Tap a notification icon at the bottom of the display.

2. In the list, you can tap to see more info, swipe sideways to dismiss, or swipe down to close the list.

Open/Close Camera:

• Twist the phone twice quickly or press the Power button twice quickly to open the camera.

• To close the camera, swipe up.

Use Information Panels:

• From the home panel (clock), swipe left or right to access other panels like Apps, Communications, Calendar, Weather, and Games.

• Pinch the screen to see all active panels and tap to select one.

Answer or Make Calls:

• To answer a call, flip the phone open.

• To end a call, flip the phone closed.

• To make a call, swipe to the Communications panel.

You can personalize the external display by touching and holding a blank spot on the Home panel.

Add, Remove, or Rearrange Panels:

1. Touch and hold the screen, then tap ‘Manage panels’.

2. To add a panel, tap the plus icon. To remove one, tap the minus icon. To rearrange, drag and drop panels into your desired order (the Home panel cannot be moved).

Personalize the Look and Feel:

1. Touch and hold a blank space on the external display, then tap ‘Lock screen’ or ‘Home screen’.

2. Tap the icons to change features like Wallpaper, Font style, Accent color, Themes, and clockfaces.

3. Tap ‘Save’ to apply changes.

Change App Shortcuts on Home Screen:

1. Touch and hold a blank space on the external display.

2. Tap ‘Home screen’.

3. To remove a shortcut, tap its icon on the home screen image. To add a shortcut, tap the plus icon.

For more options, go to Settings > External display.

You can take a screenshot on your MOTOROLA RAZR 60 using several methods:

1. On the screen you want to capture, choose one of these options:

• Touch and hold three fingers on the screen.

• Open quick settings and tap the Screenshot icon.

• Drag up from the bottom of the screen and hold to see recent apps, then tap Screenshot.

• Press and hold the Power and Volume Down buttons simultaneously until the screen is captured.

2. For a scrolling screenshot to capture more content, tap the down arrow icon after taking the initial screenshot.

3. After capturing, you can choose to edit, share, delete, or analyze the screenshot with Google Lens.

You can record your entire screen or a single app, with options for audio and video commentary.

1. Open quick settings and tap ‘Screen record’.

2. Adjust settings if needed:

• Toggle between recording the ‘Entire screen’ or ‘A single app’.

• Tap next to ‘Record audio’ to adjust audio options (mute, phone’s sound, microphone).

• Turn on ‘Camera’ to include a selfie frame in the recording.

• Enable ‘Touch points’ to show screen taps.

3. Tap ‘Record’. Recording controls will appear on the screen.

4. While recording, you can pause, restart, or reposition the controls.

5. To stop recording, tap the stop button in the controls, or swipe down from the top of the screen and tap the red notification.

You can find your recordings in the ‘Screen record’ folder in your Photos or Files app.

Moto Unplugged helps you take breaks from phone distractions by creating a focused space with limited apps and interruptions.

1. Open the Moto Unplugged app or open quick settings and tap the Moto Unplugged icon.

2. Tap ‘Customize’ to:

• Choose which apps are available during the session.

• Select a wallpaper for the session.

• Choose what can interrupt you (e.g., calls from specific contacts).

• Require your phone’s password to end the session, making it more intentional.

3. Tap ‘Start’.

4. Enable any requested permissions.

5. Set the duration for the session and tap ‘Start’.

During a session, you will only see the apps you’ve allowed, and notifications won’t appear on the notification curtain, though you will still get calls and messages you’ve chosen to allow. To end the session early, tap the Moto Unplugged widget, quick setting, or notification.

Open an app: Tap its icon on the home screen, or swipe up from the bottom to open the app tray and then tap the app.

Close an app: You don’t need to close apps, as Android manages memory and battery. However, to close one, drag up from the bottom of the screen, hold, then let go to see recent apps. Swipe up on the app you want to close.

Close all apps: In the recent apps view, swipe right until you see ‘Clear all’ and tap it.

Switch between apps:

• Swipe left or right at the very bottom of the screen.

• Alternatively, drag up from the bottom, hold, and let go to see your list of recent apps. Tap an app in the list to switch to it.

Open apps from the sidebar:

• Swipe in from the translucent bar on the edge of your screen to open a menu of apps.

• Tap an app to open it in a floating, freeform window.

• Drag an app from the sidebar to the center to open it in full screen, or to the top/bottom to open in split screen.

You can use two apps simultaneously using split screen.

To Split the Screen:

1. Open the first app you want to use.

2. Drag up from the bottom of the home screen, hold, then release to show recent apps.

3. In the recent apps list, tap the app’s icon at the top of its preview window.

4. Tap ‘Split top’.

5. Select the second app you want to use from the list that appears.

To Exit Split Screen:

• Drag the divider line between the two apps all the way to the top or bottom of the screen.

You can also open a second app in a small, movable freeform window using the sidebar feature.

Your MOTOROLA RAZR 60 may come with the following apps pre-installed. You can delete or disable some of them if you don’t want them.

If you’re experiencing issues like app crashes, unexpected reboots, or fast battery drain, an app you installed could be the cause. Use safe mode to diagnose the problem.

Step 1: Restart in Safe Mode

1. Press and hold the Power and Volume up buttons simultaneously (or swipe down from the top of the screen and tap the power icon).

2. Touch and hold the ‘Power off’ option on the screen.

3. Tap ‘OK’ to restart in safe mode. Your phone will start with only the original software and apps.

Step 2: Check if the Problem Goes Away

• Use your phone in safe mode and see if the issue is gone. Remember, you can’t use any downloaded apps in this mode.

• If the problem disappears, a downloaded app is likely the cause.

• If the problem persists, the issue is not with an app.

Step 3: Exit Safe Mode

• Press and hold the Power and Volume up buttons simultaneously, then tap ‘Restart’.

Step 4: Check Your Apps

1. One by one, uninstall recently downloaded apps.

2. After deleting each app, restart your phone normally and check if removing that app solved the problem.

3. Once you find the problematic app, you can reinstall the other apps you removed.

Here are troubleshooting steps for common call-related issues:

Can’t Make Calls:

• If the SIM card is not recognized (you see an icon in the status bar), turn your phone off and on. If that fails, remove and reinsert the physical SIM, or reset the eSIM.

• If you have no network signal, move to an area with better coverage. Try turning airplane mode on and off. Restart the phone.

Phone Doesn’t Ring:

• Check your volume settings.

• Make sure Do Not Disturb mode is turned off. You can check this in quick settings.

• Ensure your ringtone is not set to ‘None’.

• Disconnect any Bluetooth devices, as audio may be routed to them.

Screen Goes Black During Calls:

• This is normal behavior due to the proximity sensor to prevent accidental touches. The screen should turn back on when you move the phone away from your ear.

• If it stays black, try holding your hand over the sensor (near the earpiece) to see if it responds. If not, the sensor may have an issue.

Calls are Dropping:

• Check your signal strength in the status bar. Weak signal is a common cause. Move to a different location for better signal.

• Turn your phone off and on again to establish a new network connection.

If you’re having trouble charging your MOTOROLA RAZR 60, try these steps:

1. Ensure the USB plug is securely fitted into the phone.

2. If the battery is completely drained, connect the charger and wait about 10 minutes before trying to power it on.

3. If using a wall outlet, check that the outlet is on, use the charger that came with the phone, and remove any case that might interfere with the connection. Inspect the cable and charger for damage.

4. If charging from a computer, check the USB connection settings on your phone. Swipe down from the top, tap the USB notification, and select ‘No data transfer’.

5. Reboot the phone by pressing and holding the Power button for 7-10 seconds.

If the phone gets hot while charging: This can be normal, especially with a TurboPower charger. If the battery temperature gets too high, the charging rate will slow down automatically until it cools.

If charging stops at 80%: This is due to Overcharge protection, which limits the charge to 80% if the phone has been plugged in for three days. To fully charge, just disconnect and reconnect the charger.

Battery life varies depending on usage. If you feel your battery is draining faster than expected, try these steps:

1. Reboot your phone, especially if it hasn’t been turned off in over a week. Press and hold the Power + Volume up buttons and tap ‘Restart’.

2. Plug your phone in and let it charge to 100% normally.

3. Adjust settings to extend battery life. This can include reducing screen brightness, turning off Bluetooth and GPS when not in use, and using Battery saver mode.

4. Check your phone’s battery health at Settings > Battery > Battery info to see its health relative to when it was new.

Resetting your phone erases all data, including your Google account, media, apps, and settings, returning it to its out-of-the-box condition. Before you reset, be sure to back up your data and have your Google account username and password ready.

Reset from Settings (if you can access the phone):

1. Go to Settings > System.

2. Tap Reset options > Erase all data (factory reset).

External Reset (if you can’t open Settings):

1. Ensure the battery is charged to 30% or more and turn off the phone.

2. Press and hold the Volume Down button and the Power button at the same time until the phone turns on.

3. Press the Volume Down button to navigate to ‘Recovery mode’.

4. Press the Power button to select it.

5. If you see an Android robot with an exclamation mark, press and hold the Power button, then press and release the Volume Up button.

6. Use the Volume buttons to scroll to ‘Wipe data/factory reset’ and press the Power button to select it.

7. Scroll to ‘Factory data reset’ and press the Power button to confirm.

8. After the reset is complete, select ‘Reboot system now’.