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What are the safety guidelines for using my ASUS S500SAES?

To ensure safety and optimal performance of your ASUS S500SAES, please follow these guidelines:

• Before cleaning, disconnect the AC power and peripherals. Wipe the Desktop PC with a clean cellulose sponge or chamois cloth dampened with a solution of nonabrasive detergent and a few drops of warm water, then remove any extra moisture with a dry cloth.

• DO NOT place the computer on uneven or unstable work surfaces. If the casing is damaged, seek servicing.

• DO NOT expose it to dirty or dusty environments or operate it during a gas leak.

• DO NOT place or drop objects on top of the computer, and do not shove any foreign objects into it.

• DO NOT expose it to strong magnetic or electrical fields.

• DO NOT use it near liquids, rain, or moisture. DO NOT use the modem during electrical storms.

• Battery safety: DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery.

• Use this product in environments with ambient temperatures between 5°C (41°F) and 40°C (104°F).

• DO NOT cover the vents on the Desktop PC to prevent overheating.

• DO NOT use damaged power cords, accessories, or other peripherals.

• To prevent electrical shock, disconnect the power cable from the electrical outlet before relocating the system.

• Seek professional assistance before using an adapter or extension cord, as these devices could interrupt the grounding circuit.

• Ensure your power supply is set to the correct voltage for your area. If you are unsure, contact your local power company.

• If the power supply is broken, do not attempt to fix it yourself. Contact a qualified service technician or your retailer.

• Hazardous moving parts: The desktop should be completely shut down before servicing. Replacing fan components should only be attempted by qualified service personnel.

• WARNING: Keep fingers and other body parts away from any moving parts.


What is included in the package of the ASUS S500SAES?

The contents of your ASUS S500SAES package may include the following items:

• ASUS Desktop PC

• Keyboard x1 (Optional)

• Mouse x1 (Optional)

• Power cord x1

• Support DVD x1 (Optional)

• Recovery DVD x1 (Optional)

• ASUS mouse pad x1 (Optional)

• Installation Guide x1

• Warranty card x1

Note: If any of the items are damaged or missing, contact your retailer. The illustrated items are for reference only, and actual product specifications may vary with different models.


What are the features of the front panel on the ASUS S500SAES?

The front panel of the ASUS S500SAES includes the following components:

1. 5.25-inch optical disk drive bay (optional): Houses an optical disk drive.

2. Optical disk drive eject button: Press to eject the optical disk drive tray.

3. Power button: Press to turn on your computer.

4. HDD indicator: Lights up or blinks to indicate the status of the hard disk drive.

5. Headphone port: Connects to a headphone or speaker.

6. Audio combo jack: Connects to a headphone, speaker, headset, or an external microphone.

7. USB 3.2 Gen 1 ports: Connect to USB 3.2 Gen 1 devices such as a mouse, printer, scanner, camera, etc.

8. IC smart card reader & SD card reader (optional): Insert a smart card or SD card into the appropriate slot.


What are the ports on the rear panel of the ASUS S500SAES?

The rear panel of the ASUS S500SAES features the following ports and components:

1. PS/2 mouse port (green): For a PS/2 mouse.

2. PS/2 keyboard port (purple): For a PS/2 keyboard.

3. DisplayPort: For a DisplayPort-compatible device.

4. HDMI port: For a High-Definition Multimedia Interface (HDMI) connector, which is HDCP compliant.

5. USB 2.0 ports: Connect to USB 2.0 devices like a mouse, printer, scanner, etc.

6. Microphone port (pink): Connects to a microphone.

7. Line Out port (lime): Connects to a headphone or speaker. In a 4, 5.1, or 7.1-channel configuration, this port functions as Front Speaker Out.

8. Line In port (light blue): Connects to a tape, CD, DVD player, or other audio sources.

9. VGA port: For VGA-compatible devices such as a VGA monitor.

10. Serial port (optional): A 9-pin COM port for pointing devices or other serial devices.

11. LAN (RJ-45) port: Allows a Gigabit connection to a Local Area Network (LAN).

12. Parallel port (optional): A 25-pin port that connects a parallel printer, scanner, or other devices.

13. Expansion slot brackets: Can be removed to install an expansion card.

14. Power connector: Plug the power cord here.

15. Air vents: Allow for air ventilation. Do not block these vents.


How do the audio ports on my ASUS S500SAES function in different channel configurations?

The function of the audio ports on your ASUS S500SAES changes depending on the speaker channel configuration you are using. Refer to the table below for details.

Port Headset 2-channel 4-channel 5.1-channel 7.1-channel
Light Blue (Rear panel) Line In Rear Speaker Out Rear Speaker Out Rear Speaker Out
Lime (Rear panel) Line Out Front Speaker Out Front Speaker Out Front Speaker Out
Pink (Rear panel) Mic In Mic In Bass/Center Bass/Center
Lime (Front panel) Side Speaker Out

What do the LAN port LEDs on my ASUS S500SAES indicate?

The LAN port on your ASUS S500SAES has two LEDs that indicate the connection status and speed. Here is what they mean:

Activity/Link LED Speed LED
Status Description Status Description
OFF No link OFF 10Mbps connection
ORANGE Linked ORANGE 100Mbps connection
BLINKING Data activity GREEN 1Gbps connection

How do I set up and turn on my ASUS S500SAES?

Follow these steps to set up and turn on your ASUS S500SAES:

1. Connect an external monitor: Connect a monitor to a display output port (VGA, HDMI, or DisplayPort) on the rear panel of your computer. If your computer has a separate graphics card, connect the monitor to a port on the graphics card. Plug the monitor into a power source.

2. Connect keyboard and mouse: Connect a USB keyboard and a USB mouse to the USB ports on the rear panel.

3. Connect the power cord: Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a grounded electrical outlet.

4. Turn on your monitor.

5. Press the power button on the front of your computer.

6. Wait for the operating system to load automatically.


How do I connect speakers and a microphone to my ASUS S500SAES?

Your ASUS S500SAES has audio ports on both the front and rear panels to connect microphones and speakers for 2-channel, 4-channel, 5.1-channel, and 7.1-channel stereo setups.

Headphone/Microphone on the front panel:

– The headphone port is for headphones or speakers.

– The audio combo jack can be used for headphones, speakers, a headset, or an external microphone.

Speakers on the rear panel:

For 2-channel speakers: Connect the speaker cable to the Line Out port (lime).

For 4-channel speakers: Connect to the Line Out port (lime) for front speakers and the Line In port (light blue) for rear speakers.

For 5.1-channel speakers: Connect to the Line Out port (lime) for front speakers, the Line In port (light blue) for rear speakers, and the Microphone port (pink) for the center/subwoofer.

For 7.1-channel speakers: In addition to the 5.1-channel connections, connect the side speakers to the headphone port (lime) on the front panel.

Note: When you connect an external audio device, you may need to enable it. Refer to the instructions on how to change to the external audio output.


How do I switch the audio output to an external device on my ASUS S500SAES?

To ensure clear audio quality when you connect an external audio device like headphones or speakers to your ASUS S500SAES, follow these steps:

1. Connect your external audio device (e.g., speaker or earphone) to the rear Line Out port. The Audio Manager screen should automatically pop up.

2. In the pop-up window, tick Front Speaker Out, then click OK.

3. If prompted again, tick Line In, then click OK. The audio output will now be from the external audio device.


How do I set up multiple monitors with my ASUS S500SAES?

Your ASUS S500SAES allows you to connect multiple external displays using its VGA, HDMI, or DisplayPort ports. To set up multiple monitors:

1. Turn off your computer.

2. Connect the two monitors to the appropriate display output ports on your computer. Also, connect the power cords for both monitors to a power source.

3. Turn on your computer.

4. From the Start menu, click Settings > System > Display.

5. Configure the settings for your displays. You can choose to duplicate your main display or extend your desktop across the monitors.

Note: For some graphics cards, only the primary display will show an image during POST (Power-On Self-Test). The dual display function works only within Windows.


What is the proper posture for using my ASUS S500SAES desktop PC?

To prevent physical strain and discomfort while using your ASUS S500SAES, maintain a proper posture:

• Position your chair so your elbows are at or slightly above the keyboard for a comfortable typing position.

• Adjust your chair height so your knees are slightly higher than your hips. Use a footrest if necessary.

• Sit upright with your knees, elbows, and hips at an approximate 90° angle.

• Adjust the back of your chair to firmly support the base of your spine at a slightly backward angle.

• Place the monitor directly in front of you, with the top of the screen at eye level so you look slightly downward.

• Keep the mouse close to the keyboard and use a wrist rest if needed to reduce pressure on your wrists.

• Use your computer in a well-lit area, away from sources of glare like windows.

• Take regular mini-breaks.


How do I use the optional optical drive on my ASUS S500SAES?

To insert an optical disc:

1. While the system is on, press the eject button on the drive bay cover to open the tray.

2. Place the disc on the optical drive. The label side should face outward if the desktop is positioned vertically, or face up if it’s positioned horizontally.

3. Gently push the tray to close it.

4. Select a program from the AutoPlay window to access your files. If AutoPlay is not enabled, open File Explorer from the Start menu and double-click the CD/DVD drive icon.

To remove an optical disc:

1. While the system is on, do one of the following to eject the tray:

– Press the eject button on the drive bay cover.

– From the Start menu, click File Explorer, right-click the CD/DVD drive icon, and click Eject.

2. Remove the disc from the disc tray.


What should I do if my ASUS S500SAES won’t turn on and the front power LED is off?

If your ASUS S500SAES cannot be powered on and the power LED does not light up, try the following:

• Check if your computer is properly connected to the power outlet.

• Check if the wall outlet is functioning by plugging in another device.

• Check if the Power Supply Unit (PSU) is switched on. Refer to the “Turning your computer ON” section in your user guide for details.


What should I do if my ASUS S500SAES hangs or freezes?

If your ASUS S500SAES hangs, do the following to close any programs that are not responding:

1. Simultaneously press the <Alt> + <Ctrl> + <Delete> keys on the keyboard, then click Task Manager.

2. Select the program that is not responding, then click End Task.

If the keyboard is also not responding, press and hold the Power button on your computer’s chassis until it shuts down. Then, press the Power button again to turn it back on.


What should I do if there is no display on the monitor connected to my ASUS S500SAES?

If there is no display on your monitor, perform these checks:

• Check if the monitor is powered on.

• Ensure that your monitor is properly connected to the correct video output port on your ASUS S500SAES.

• If your computer has a discrete graphics card, ensure that you connect your monitor to a video output port on that card.

• Check if any of the pins on the monitor’s video connector are bent. If they are, replace the monitor video connector cable.

• Check if your monitor is properly plugged into a power source.

• Refer to the documentation that came with your monitor for more specific troubleshooting information.


What should I do if my speakers produce no sound on my ASUS S500SAES?

If your speakers are not producing any sound, try these troubleshooting steps:

• Ensure that your speakers are connected to the Line out port (lime) on either the front or rear panel.

• Check if your speakers are connected to an electrical source and are turned on.

• Adjust your speakers’ volume control.

• Ensure that your computer’s system sounds are not muted. If the volume icon in the Windows notification area shows a muted symbol, click it to enable the sound.

• If it’s not muted, click the volume icon and drag the slider to adjust the volume.

• Connect your speakers to another computer to test if they are working properly.


What are the possible causes and solutions for power issues on my ASUS S500SAES?

Problem Possible Cause Action
No power (The power indicator is off) Incorrect power voltage • Set your computer’s power voltage switch to your area’s power requirements.
• Adjust the voltage settings. Ensure that the power cord is unplugged from the power outlet.
Your computer is not turned on. Press the power key on the front panel to ensure that your computer is turned on.
Your computer’s power cord is not properly connected. • Ensure that the power cord is properly connected.
• Use another compatible power cord.
PSU (Power supply unit) problems Contact the ASUS Service Center about installing another PSU on your computer.

What are the possible causes and solutions for LAN and internet issues on my ASUS S500SAES?

Problem Possible Cause Action
Cannot access the Internet The LAN cable is not connected. Connect the LAN cable to your computer.
LAN cable problems Ensure the LAN LED is on. If not, try another LAN cable. If it still does not work, contact the ASUS service center.
Your computer is not properly connected to a router or hub. Ensure that your computer is properly connected to a router or hub.
Network settings Contact your Internet Service Provider (ISP) for the correct LAN settings.
Problems caused by the anti-virus software Close the anti-virus software.
Driver problems Reinstall the LAN driver

What are the possible causes and solutions for audio issues on my ASUS S500SAES?

Problem Possible Cause Action
No Audio Speaker or headphone is connected to the wrong port. • Refer to your computer’s User Guide for the correct port.
• Disconnect and reconnect the speaker to your computer.
Speaker or headphone does not work. Try using another speaker or headphone.
The front and back audio ports do not work. Try both the front and back audio ports. If one port failed, check if the port is set to multi-channel.
Driver problems Reinstall the audio driver

What are the possible causes and solutions if my ASUS S500SAES system is slow, hangs, or freezes?

Problem Possible Cause Action
System speed is too slow Too many programs are running. Close some of the programs.
Computer virus attack • Use an anti-virus software to scan for viruses and repair your computer.
• Reinstall the operating system.
The system often hangs or freezes. Hard disk drive failure • Send the damaged hard disk drive to ASUS Service Center for servicing.
• Replace with a new hard disk drive.
Memory module problems • Replace with compatible memory modules.
• Remove the extra memory modules that you have installed, then try again.
• Contact the ASUS Service Center for assistance.
There is not enough air ventilation for your computer. Move your computer to an area with better air flow.
Incompatible softwares are installed. Reinstall the OS and reinstall compatible softwares.

What are the possible causes and solutions for CPU fan noise issues on my ASUS S500SAES?

Problem Possible Cause Action
Too noisy right after turning on the computer. Your computer is booting up. It is normal. The fan runs on its full speed when the computer is powering on. The fan slows down after entering the OS.
The BIOS settings have been changed. Restore the BIOS to its default settings.
Old BIOS version Update the BIOS to the latest version.
Computer is too noisy when in use. The CPU fan has been replaced. Ensure that you are using a compatible or ASUS-recommended CPU fan.
There is not enough air ventilation for the computer. Ensure that your computer is working in an area with good air flow.
The system temperature is too high. • Update the BIOS.
• If you know how to reinstall the motherboard, try to clean the inner space of the chassis.
• Contact the ASUS Service Center for assistance.

What is the initial setup process for Windows 10 on my ASUS S500SAES?

When you start your ASUS S500SAES for the first time, a series of screens will guide you through configuring the basic settings of the Windows® 10 operating system.

1. Press the power button on your Desktop PC. Wait for a few minutes until the setup screen appears.

2. From the setup screen, pick your region and language that you want to use on your desktop PC.

3. Carefully read the License Terms, then tap I Accept.

4. Follow the onscreen instructions to configure the following basic items:

• Personalize

• Get online

• Settings

• Your account

5. Wait until Windows® 10 finishes installing the apps and system settings. After the installation is complete, the Windows® 10 desktop will appear.


How do I use the Snap feature to arrange app windows on my ASUS S500SAES?

The Snap feature in Windows 10 on your ASUS S500SAES helps you organize multiple app windows on one screen. You can use your mouse or keyboard to activate it.

Using your mouse:

a) Launch an app, then drag and release its title bar onto a screen corner to snap it into place.

b) Snap another app to your preferred location on the screen.

Using your keyboard:

a) Launch an app, press the Windows logo key + arrow keys to select the direction where you want to snap the app in place.

b) Snap another app using the Windows logo key + arrow keys.


What are some useful keyboard shortcuts for Windows 10 on my ASUS S500SAES?

You can use the following keyboard shortcuts to help you launch apps and navigate Windows® 10 on your ASUS S500SAES:

Windows logo key Switches between the Start screen and the last running app
Windows logo key + <D> Launches the desktop
Windows logo key + <E> Launches File Explorer
Windows logo key + <F> or Windows logo key + <W> Activates the File search function
Windows logo key + <H> Launches Share
Windows logo key + <I> Launches Settings
Windows logo key + <K> Launches Media Connect
Windows logo key + <L> Activates the Lock screen
Windows logo key + <M> Hides all currently active screens to the taskbar
Windows logo key + <P> Your desktop PC is mirrored to your secondary monitor
Windows logo key + <Q> Launches Cortana
Windows logo key + <R> Launches the Run window
Windows logo key + <U> Launches Ease of Access Center
Windows logo key + <X> Launches a menu box of Windows tools
Windows logo key + <+> Launches the magnifier and zooms in your screen.
Windows logo key + <-> Zooms out your screen.
Windows logo key + <Enter> Opens the Narrator Settings.

How do I restore my ASUS S500SAES to its factory settings by reinstalling Windows 10?

Restoring your ASUS S500SAES to its original factory settings involves removing everything and reinstalling Windows. This process will erase all your personal data, so it is crucial to back up all your data before proceeding.

1. From the Start menu, click Settings > Update & security > Recovery.

2. Scroll down to the Remove everything and reinstall Windows option.

3. Under this option, click Get started.

4. Follow the onscreen instructions to complete the reinstallation and reset process. This may take a while to complete.

How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.

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