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What are the safety guidelines for using the ASUS D500SA?
Please adhere to the following safety information when using your ASUS D500SA Desktop PC:
• Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with a solution of nonabrasive detergent and a few drops of warm water, then remove any extra moisture with a dry cloth.
• DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.
• DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.
• DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop PC.
• DO NOT expose to strong magnetic or electrical fields.
• DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during electrical storms.
• Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery.
• Use this product in environments with ambient temperatures between 5°C (41°F) and 40°C (104°F).
• DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.
• DO NOT use damaged power cords, accessories, or other peripherals.
• To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.
• Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.
• Ensure that your power supply is set to the correct voltage in your area. If you are not sure about the voltage of the electrical outlet you are using, contact your local power company.
• If the power supply is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer.
What is included in the package for the ASUS D500SA?
The package for your ASUS D500SA may contain the following items. Please note that some items are optional and actual product specifications may vary with different models.
• ASUS Desktop PC
• Keyboard x1 (Optional)
• Mouse x1 (Optional)
• Power cord x1
• Support DVD x1 (Optional)
• Recovery DVD x1 (Optional)
• ASUS mouse pad x1 (Optional)
• Installation Guide x1
• Warranty card x1
If any of the above items are damaged or missing, contact your retailer.
What are the components on the front panel of the ASUS D500SA?
The front panel of the ASUS D500SA includes the following components:
1. 5.25-inch optical disk drive bay (optional): Houses an optical disk drive.
2. Optical disk drive eject button: Press this button to eject the optical disk drive tray.
3. Power button: Press this button to turn on your computer.
4. HDD indicator: The LED lights up or blinks to indicate the status of the HDD.
5. Headphone port: This port connects to a headphone or speaker.
6. Audio combo jack: This port connects to a headphone or speaker. You can also connect your headset or an external microphone.
7. USB 3.2 Gen 1 ports: These ports connect to USB 3.2 Gen 1 devices such as a mouse, printer, scanner, camera, PDA, and others.
8. IC smart card reader & SD card reader (optional): Insert a smart card or SD card into the appropriate slot.
What are the ports on the rear panel of the ASUS D500SA?
The rear panel of the ASUS D500SA includes the following ports and components:
1. PS/2 mouse port (green): For a PS/2 mouse.
2. PS/2 keyboard port (purple): For a PS/2 keyboard.
3. DisplayPort: For a DisplayPort-compatible device.
4. HDMI™ port: For a High-Definition Multimedia Interface (HDMI™) connector.
5. USB 2.0 ports: For USB 2.0 devices such as a mouse, printer, scanner, etc.
6. Microphone port (pink): Connects to a microphone.
7. Line Out port (lime): Connects to a headphone or speaker. In 4, 5.1, or 7.1-channel configuration, this port becomes Front Speaker Out.
8. Line In port (light blue): Connects to a tape, CD, DVD player, or other audio sources.
9. VGA port: For VGA-compatible devices such as a VGA monitor.
10. Serial port (optional): 9-pin COM port for pointing devices or other serial devices.
11. LAN (RJ-45) port: Allows Gigabit connection to a Local Area Network (LAN).
12. Parallel port (optional): 25-pin port for a parallel printer, scanner, or other devices.
13. Expansion slot brackets: Remove to install an expansion card.
14. Power connector: Plug the power cord here.
15. Air vents: Allow air ventilation. DO NOT block these vents.
How do the audio ports on the ASUS D500SA function in different channel configurations?
The function of the audio ports on the rear panel changes depending on the selected channel configuration. Here is a table detailing the functions:
| Port | Headset 2-channel | 4-channel | 5.1-channel | 7.1-channel |
|---|---|---|---|---|
| Light Blue (Rear panel) | Line In | Rear Speaker Out | Rear Speaker Out | Rear Speaker Out |
| Lime (Rear panel) | Line Out | Front Speaker Out | Front Speaker Out | Front Speaker Out |
| Pink (Rear panel) | Mic In | Mic In | Bass/Center | Bass/Center |
| Lime (Front panel) | – | – | – | Side Speaker Out |
What do the LED lights on the LAN port of the ASUS D500SA indicate?
The LAN port on your ASUS D500SA has two LEDs: an Activity/Link LED and a Speed LED. Their status indicates the connection details as follows:
Activity/Link LED
| Status | Description |
|---|---|
| OFF | No link |
| ORANGE | Linked |
| BLINKING | Data activity |
Speed LED
| Status | Description |
|---|---|
| OFF | 10Mbps connection |
| ORANGE | 100Mbps connection |
| GREEN | 1Gbps connection |
How do I set up my ASUS D500SA computer?
To set up your ASUS D500SA, connect the main hardware devices:
1. Connect an external monitor:
• Connect a monitor to a display output port (VGA, HDMI™, or DisplayPort) on the rear panel of your computer. If your computer has a separate graphics card, connect the monitor to a port on the graphics card.
• Plug the monitor into a power source.
2. Connect a USB keyboard and mouse:
• Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer.
3. Connect the power cord:
• Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a grounded electrical outlet.
How do I turn on my ASUS D500SA?
To turn on your ASUS D500SA after setting it up:
1. Turn your monitor ON.
2. Press the power button on the front of your computer chassis.
3. Wait until the operating system loads automatically.
How do I connect various audio devices to my ASUS D500SA?
Your ASUS D500SA has audio ports on the front and rear panels for connecting microphones and speakers.
• Connecting Headphones and Mic: Use the audio combo jack or separate headphone and microphone ports on the front panel.
• Connecting 2-channel Speakers: Connect the speakers to the Line Out port (lime) on the rear panel.
• Connecting 4-channel Speakers: Connect the front speakers to the Line Out port (lime) and the rear speakers to the Line In port (light blue) on the rear panel.
• Connecting 5.1-channel Speakers: Connect the front speakers to the Line Out port (lime), rear speakers to the Line In port (light blue), and the center/subwoofer to the Microphone port (pink) on the rear panel.
• Connecting 7.1-channel Speakers: Connect the front speakers to the Line Out port (lime), rear speakers to the Line In port (light blue), center/subwoofer to the Microphone port (pink) on the rear panel, and the side speakers to the Headphone port on the front panel.
How do I switch the audio output to an external device on my ASUS D500SA?
To enable audio output to an external device like earphones or speakers for clear audio quality:
1. Connect an external audio device (e.g., speaker) to the rear Line Out port. The Audio Manager screen should automatically pop up.
2. In the “Which device did you plug in?” window, tick Front Speaker Out, then click OK.
3. Another window may appear. Tick Line In, then click OK. The audio output will now be from the external audio device.
How do I set up multiple external displays with my ASUS D500SA?
Your ASUS D500SA may come with VGA, HDMI, or DisplayPort ports that allow you to connect multiple external displays.
1. Turn off your computer.
2. Connect two monitors to the display output ports on your computer and connect the power cords to the monitors.
3. Turn on your computer.
4. From the Start menu, click Settings > System > Display.
5. Configure the settings for your displays. You can duplicate your main display or extend your Windows desktop.
What is the proper posture when using the ASUS D500SA?
Maintaining proper posture is necessary to prevent strain to your wrists, hands, and other joints or muscles. Follow these tips:
• Position your computer chair to make sure that your elbows are at or slightly above the keyboard for a comfortable typing position.
• Adjust the height of your chair so that your knees are slightly higher than your hips to relax the backs of your thighs. Use a footrest if necessary.
• Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward.
• Sit upright with your knees, elbows, and hips at an approximately 90° angle.
• Place the monitor directly in front of you, and turn the top of the monitor screen to be even with your eye level so that your eyes look slightly downward.
• Keep the mouse close to the keyboard, and use a wrist rest if necessary to reduce pressure on your wrists.
• Use your Desktop PC in a comfortably-lit area, away from sources of glare such as windows and direct sunlight.
• Take regular mini-breaks from using your Desktop PC.
How do I use the optional memory card reader on my ASUS D500SA?
To use the optional memory card reader on the front panel of your ASUS D500SA:
1. Insert the memory card into the correct card slot. A memory card is keyed to fit in only one direction; do not force it.
2. Select a program from the AutoPlay window to access your files. If AutoPlay is not enabled, open File Explorer from the Start menu and double-click the memory card icon.
3. When finished, right-click the memory card drive icon in the Computer screen, click Eject, and then remove the card.
IMPORTANT: To prevent data loss, never remove cards while data is being accessed. Use the “Safely Remove Hardware and Eject Media” option in the Windows notification area before removing the card.
How do I use the optional optical drive on my ASUS D500SA?
To insert an optical disc:
1. While your system is on, press the eject button on the drive bay cover to open the tray.
2. Place the disc on the optical drive with the label side facing outward.
3. Push the tray gently to close it.
4. Select a program from the AutoPlay window to access the files on the disc.
To remove an optical disc:
1. While the system is on, do one of the following to eject the tray:
• Press the eject button on the drive bay cover.
• From the Start menu, click File Explorer, right-click the CD/DVD drive icon, and click Eject.
2. Remove the disc from the disc tray.
How do I enable or disable USB ports in the BIOS on my ASUS D500SA?
You can enable or disable the front and rear USB ports from the BIOS Setup.
1. Press <Delete> during startup to enter the BIOS Setup.
2. From the BIOS Setup EZ Mode screen, press <F7> to enter the Advanced Mode.
3. Navigate to Advanced > Security > I/O Interface Security > USB Interface Security > USB Port Control.
4. Select the USB port you want to configure and press <Enter> to enable or disable it.
5. Click Exit and select Save Changes & Reset to save the changes made.
How do I set or change an HDD password in the BIOS on my ASUS D500SA?
You can set a password in the BIOS Setup to protect your HDD.
To set a new password:
1. Press <Delete> during startup to enter BIOS Setup.
2. Press <F7> to enter Advanced Mode.
3. Go to Security > HDD Security Configuration: [name of HDD].
4. Select Set Master Password and press <Enter>.
5. In the Create New Password box, enter a password, then press <Enter>. Confirm the password when prompted.
6. Select Set User Password and press <Enter>. Follow the same steps to set the user password.
7. Click Exit and select Save Changes & Reset.
To change an existing password:
1. Follow steps 1-3 above to open the HDD Password screen.
2. Select Set Master Password and press <Enter>.
3. In the Enter Current Password box, enter the current password, then press <Enter>.
4. In the Create New Password box, enter a new password, then press <Enter>. Confirm the new password.
5. Click Exit and select Save Changes & Reset.
How do I connect my ASUS D500SA to the internet with a wired connection?
You can use an RJ-45 cable for a wired connection.
Connecting via a DSL/cable modem:
1. Set up your DSL/cable modem according to its documentation.
2. Connect one end of an RJ-45 cable to the LAN port on the rear panel of your computer and the other end to your DSL/cable modem.
3. Turn on the DSL/cable modem and your computer.
4. Configure the necessary Internet connection settings in your operating system.
Connecting via a Local Area Network (LAN):
1. Connect one end of an RJ-45 cable to the LAN port on the rear panel of your computer and the other end to your LAN (e.g., a wall socket or router).
2. Turn on your computer.
3. Configure the necessary Internet connection settings.
How do I configure a network connection on my ASUS D500SA?
To configure a dynamic IP/PPPoE network connection:
1. Launch Network and Sharing Center. You can do this by right-clicking the network icon in the taskbar.
2. Click Change Adapter settings.
3. Right-click on your LAN connection and select Properties.
4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
5. Select Obtain an IP address automatically and Obtain DNS server address automatically, then click OK.
6. If you are using PPPoE, return to the Network and Sharing Center, click Set up a new connection or network, select Connect to the Internet, choose Broadband (PPPoE), and follow the on-screen instructions.
To configure a static IP network connection:
1. Follow steps 1-4 above.
2. Select Use the following IP address.
3. Enter the IP address, Subnet mask, and Gateway provided by your service provider.
4. If needed, select Use the following DNS server addresses and enter the preferred and alternate DNS server addresses.
5. When done, click OK.
How do I install ASUS Business Manager on my ASUS D500SA?
ASUS Manager provides tools for customizing and maintaining your computer.
1. Insert your ASUS support DVD into your optical drive.
2. On the support CD window, click Utilities > ASUS Business Manager.
3. On the ASUS Manager setup screen, select the applications you want to install.
4. Click Install.
5. The system will prompt you to reboot your system once the installation is complete.
What can I do with the tools in ASUS Business Manager on my ASUS D500SA?
ASUS Business Manager offers several utilities:
• System: Displays hardware and software details about your computer.
• Update: Download and install hardware drivers, the latest BIOS, and updated ASUS applications.
• Security (PC Cleanup & USB Lock): PC Cleanup removes temporary and unnecessary files. USB Lock secures your USB ports, card reader, and optical drive from unwanted access by setting up a password.
• Backup & Recovery: Begin Windows maintenance tasks like system restoration, adjusting startup settings, and repairing Windows with a recovery disk.
• Power Manager: Configure power management settings for system hibernation, sleep, display, and hard drive activity.
• Tool (Support, Ai Booting, MyLogo): Support provides links to ASUS support. Ai Booting displays a list of bootable storage devices to modify the boot sequence. MyLogo allows you to customize the boot logo image that appears during startup (POST).
How do I change the BIOS boot logo using MyLogo on my ASUS D500SA?
1. In ASUS Business Manager, go to Tool > MyLogo.
2. Select one of the options, then click Next:
• Change the BIOS boot logo and update the BIOS.
• Change the BIOS boot logo only.
3. Click Browse to locate the picture file you want to use as the boot logo (and the downloaded BIOS file if required) and then click Run.
4. Follow the onscreen instructions to complete the process.
What should I do if my ASUS D500SA has no power and the power indicator is off?
| Possible Cause | Action |
|---|---|
| Incorrect power voltage | Set your computer’s power voltage switch to your area’s power requirements. Adjust the voltage settings. Ensure the power cord is unplugged from the power outlet. |
| Your computer is not turned on. | Press the power key on the front panel to ensure that your computer is turned on. |
| Your computer’s power cord is not properly connected. | Ensure that the power cord is properly connected. Use another compatible power cord. |
| PSU (Power supply unit) problems | Contact the ASUS Service Center about installing another PSU on your computer. |
Why is there no display on my monitor after turning on the ASUS D500SA?
| Possible Cause | Action |
|---|---|
| The signal cable is not connected to the correct port. | Connect the signal cable to the correct display port (onboard or discrete graphics card port). If you are using a discrete graphics card, you must connect the signal cable to it. Also ensure the monitor is powered on and plugged into a power source. |
| Signal cable problems | Try connecting to another monitor to check if the cable is faulty. Check if any pins on the monitor video connector are bent. |
Why can’t I access the Internet on my ASUS D500SA?
| Possible Cause | Action |
|---|---|
| The LAN cable is not connected. | Connect the LAN cable to your computer. |
| LAN cable problems | Ensure the LAN LED is on. If not, try another LAN cable. If it still does not work, contact the ASUS service center. |
| Your computer is not properly connected to a router or hub. | Ensure that your computer is properly connected to a router or hub. |
| Network settings | Contact your Internet Service Provider (ISP) for the correct LAN settings. |
| Problems caused by the anti-virus software | Close the anti-virus software temporarily to test. |
| Driver problems | Reinstall the LAN driver. |
What should I do if there is no audio from my speakers connected to the ASUS D500SA?
| Possible Cause | Action |
|---|---|
| Speaker or headphone is connected to the wrong port. | Refer to your computer’s User Guide for the correct port. Disconnect and reconnect the speaker to your computer. |
| Speaker or headphone does not work. | Try using another speaker or headphone. Ensure the speakers are connected to an electrical source and turned on. Adjust the volume. |
| The front and back audio ports do not work. | Try both the front and back audio ports. If one port has failed, check if the port is set to multi-channel in your audio settings. |
| Driver problems | Reinstall the audio driver. |
Why is my ASUS D500SA running slow, hanging, or freezing?
| Possible Cause | Action |
|---|---|
| Too many programs are running. | Close some of the programs. Press <Alt> + <Ctrl> + <Delete> to open Task Manager and end non-responsive programs. |
| Computer virus attack | Use an anti-virus software to scan for viruses and repair your computer. Reinstall the operating system if necessary. |
| Hard disk drive failure | Send the damaged hard disk drive to ASUS Service Center for servicing. Replace with a new hard disk drive. |
| Memory module problems | Replace with compatible memory modules. Remove any extra memory modules you have installed, then try again. Contact the ASUS Service Center for assistance. |
| There is not enough air ventilation for your computer. | Move your computer to an area with better air flow. |
| Incompatible softwares are installed. | Reinstall the OS and reinstall compatible softwares. |
Why is my ASUS D500SA so noisy?
| Possible Cause | Action |
|---|---|
| Your computer is booting up. | It is normal. The fan runs at its full speed when the computer is powering on and slows down after entering the OS. |
| The BIOS settings have been changed. | Restore the BIOS to its default settings. |
| Old BIOS version | Update the BIOS to the latest version. |
| The CPU fan has been replaced. | Ensure that you are using a compatible or ASUS-recommended CPU fan. |
| There is not enough air ventilation for the computer. | Ensure that your computer is working in an area with good air flow. |
| The system temperature is too high. | Update the BIOS. If possible, try to clean the inner space of the chassis. Contact the ASUS Service Center for assistance. |
How do I complete the initial setup of Windows 10 on my ASUS D500SA?
When you start your computer for the first time, a series of screens will guide you through configuring the basic settings of Windows 10.
1. Press the power button on your Desktop PC. Wait for the setup screen to appear.
2. From the setup screen, pick your region and language.
3. Carefully read the License Terms, then tap I Accept.
4. Follow the onscreen instructions to configure the following basic items: Personalize, Get online, Settings, and Your account.
5. Wait until Windows 10 finishes installing the apps and system settings. The Windows 10 desktop will appear after installation is complete.
How do I use the Start menu, Start screen, and taskbar in Windows 10 on my ASUS D500SA?
Start Menu
Launch the Start menu by clicking the Start button in the lower-left corner or pressing the Windows key on your keyboard. It provides access to your account, apps, settings, and power options (sleep, shut down, restart).
Pinning and Unpinning Apps
• To pin an app: From the Start menu, click All apps, right-click the app you want to pin, and select Pin to Start or Pin to taskbar.
• To unpin an app from the Start screen: Right-click on the app tile on the Start screen and click Unpin from Start.
• To unpin an app from the taskbar: Right-click on the app icon on the taskbar and click Unpin this program from taskbar.
Task View
If you have several running apps, click the Task View icon on the taskbar to display all your running apps and switch between them.
What is the Snap feature in Windows 10 and how do I use it on my ASUS D500SA?
The Snap feature displays up to four apps in one screen, allowing you to work or switch among them easily.
Using your mouse:
a) Launch an app, then drag and release it on a screen corner to snap it into place.
b) Snap another app to your preferred location on the screen.
Using your keyboard:
a) Launch an app, press the Windows key and an arrow key to select the direction where you want to snap the app.
b) Snap another app using the Windows key and arrow keys.
What are some useful keyboard shortcuts for Windows 10 on the ASUS D500SA?
| Windows key | Switches between the Start screen and the last running app |
| Windows key + <D> | Launches the desktop |
| Windows key + <E> | Launches File Explorer |
| Windows key + <F> or Windows key + <W> | Activates the File search function |
| Windows key + <H> | Launches Share |
| Windows key + <I> | Launches Settings |
| Windows key + <K> | Launches Media Connect |
| Windows key + <L> | Activates the Lock screen |
| Windows key + <M> | Hides all currently active screens to the taskbar |
| Windows key + <P> | Your desktop PC is mirrored to your secondary monitor |
| Windows key + <Q> | Launches Cortana |
| Windows key + <R> | Launches the Run window |
| Windows key + <U> | Launches Ease of Access Center |
| Windows key + <X> | Launches a menu box of Windows tools |
| Windows key + <+> | Launches the magnifier and zooms in your screen |
| Windows key + <-> | Zooms out your screen |
| Windows key + <Enter> | Opens the Narrator Settings |
How do I restore my ASUS D500SA to its original factory settings using the Windows 10 recovery option?
Restoring your PC to its original factory settings can be done using the “Remove everything and reinstall Windows” option in PC Settings. Warning: This process will delete all your data. Back up all your data before using this option.
1. From the Start menu, click Settings > Update & security > Recovery.
2. Under the Remove everything and reinstall Windows option, click Get started.
3. Follow the onscreen instructions to complete the reinstallation and reset process.
How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.
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