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What’s in the box with the TCL 65QM9K?

The following items are included with your TCL 65QM9K:

• TCL TV

• Power cable

• Quick Start Guide

• 2 x AAA batteries for remote

• VESA adapters

• Stand screws (4 x M5x16mm and 4 x M4x8mm for 65″/75″ models, 4 x M5x20mm and 4 x M4x8mm for 85″ model)

• Cable clips

• TV stands

• TV remote


What do I need to set up the TCL 65QM9K?

To set up your TCL 65QM9K, you will need the following:

• Phillips head screwdriver

• Router + Internet Connection (needed for streaming)


How do I set up the stand for my TCL 65QM9K?

Please be careful, the TV is heavy. Follow these steps to attach the stand:

A. Remove the back cover from the vertical stand component as illustrated, then align the vertical stand with the stand plate and secure with the screws from the accessory bag.

B. Align the stands with the screw holes located on the TV. Secure the stands to the TV with the remaining stand screws. The stands can be installed at a higher or lower position as illustrated.

C. Insert the cable clips as illustrated.

D. Route the cables as illustrated.

E. Reinstall the back cover to the vertical stand component by aligning the four guide pins with the corresponding holes.

F. Stand installation is completed.

Note: Make sure the installation direction of the stand is the same as illustrated. Please remove the protective film after installation.


What are the safety precautions for TV stability for the TCL 65QM9K?

Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• Using cabinets or stands recommended by the manufacturer of the television set.

• Only using furniture that can safely support the television set.

• Ensuring the television set is not overhanging the edge of the supporting furniture.

• Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.

• Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.

• Educating children about the dangers of climbing on furniture to reach the television set or its controls.

• NEVER place items that might encourage children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.

• ALWAYS route cords and cables connected to your television so they cannot be tripped over, pulled or grabbed.

If your existing television set is being retained and relocated, the same considerations as above should be applied.


How do I mount my TCL 65QM9K on a wall?

To mount your TV on a wall, preparation must be done before mounting. Do not attach the stands if you are mounting your TV to the wall. This product should only be mounted by a professional installer.

1. Remove the 4 screws from the back of the TV and store in a safe place.

2. Put the 4 VESA adapters into the 4 VESA screw holes.

3. Screw the VESA bracket tightly onto the back cover with 4 VESA screws purchased with the wall mount separately.

4. Follow the instructions that come with the wall mount to hang the TV on the wall.

Warnings:

• Your wall mount must be able to bear a minimum of five times the TV’s net weight to avoid causing damage.

• Never install or mount this product to the ceiling with the screen side facing down. Installing or mounting this product to the ceiling or the underside of a structure or surface is hazardous and may result in personal injury and/or property damage.

Note: Do not place your TV in a location exposed to direct sunlight, heat, fire, or moisture. Exposure will damage the TV.


What are the VESA specifications for wall mounting the TCL 65QM9K?

To mount your TV to the wall, you will need to purchase a VESA wall mount. The VESA number is the horizontal and vertical measurement of the mounting holes.

65″ Models Purchase a VESA 300×300 (4 M6x20mm screws)
75″ Models Purchase a VESA 400×400 (4 M6x20mm screws)
85″ Models Purchase a VESA 600×500 (4 M8x20mm screws)

How do I power up my TCL 65QM9K and remote for the first time?

1. Connect your power cable to the TV, then plug it into the wall outlet.

2. Power your TV remote by inserting the included batteries. Insert batteries in the correct polarity as indicated in the battery compartment.

If applicable, connect external devices by referencing the port labels and descriptions.

Power Tip! Always replace depleted batteries with two same brand-new batteries from the same manufacturer. Never use damaged batteries.


What should I do if the remote for my TCL 65QM9K gets warm?

If your remote gets warm/hot during use, discontinue use and contact customer support immediately.


What are the functions of the buttons on the TCL 65QM9K remote control?

MUTE: Press the button to mute the sound.

REMOTE MICROPHONE: Talk to the remote microphone after pressing the Google Assistant button.

POWER: Turn TV on and off.

INPUT: To select input source and display the quick panel.

QUICK SETTINGS: Open the quick menu.

CIRCULAR D-PAD: Navigation direction buttons (Up/Down/Left/Right).

OK BUTTON: To confirm an entry or selection.

BACK: Return to previous screen.

SETTINGS: To display the dashboard menu.

GOOGLE ASSISTANT BUTTON: Press to activate the remote’s Google Assistant microphone. Search content through your voice by holding down the button.

HOME: To access the TV homepage.

FREE TV: To access the Free TV.

VOLUME: Raise and lower volume.

VIRTUAL KEYBOARD: To display the on-screen keyboard.

LIVE GUIDE: Open the Live TV Electronic Programming Guide (EPG).

CHANNEL: To change channels.


How do I turn the remote backlight on or off for the TCL 65QM9K?

By default, the backlight of the remote will automatically activate when lifted.

• To turn off the backlight, press and hold the SETTINGS button and the BACK button at the same time for 3 seconds.

• To turn the backlight on again, press and hold the SETTINGS button and the BACK button at the same time for 3 seconds.


What are the various ports and buttons on the TCL 65QM9K?

A – STATUS LIGHT OF HANDS-FREE VOICE CONTROL: Glows when you activate the hands-free voice control.

A – IR RECEIVER: Receives signal from the TV remote.

A – AMBIENT MODE SENSOR: Detects your presence. The TV will automatically power on/off based on your presence and display a screensaver or widgets based on your proximity to the TV.

B – POWER and OPTIONS BUTTON: Press once to open the menu. Short click to change the menu and long click to select.

C – HANDS-FREE VOICE CONTROL MIC SWITCH: Toggle switch to enable or disable the TV’s integrated microphone.

D – POWER PORT: Connect your TV to the power source with the included power cable.

E – USB PORT: Connect a USB device to access photos, music and movies. Or connect the optional TCL webcam to chat with friends using supported video call apps.

F – ETHERNET: Connect using an ethernet cable to your home network router or switch.

G – HDMI PORTS: Highest quality audio/video connection. Connect cable box, Blu-ray player, gaming console, or other devices to your TV using HDMI cables. HDMI ports 1 & 2: Supports up to 4K/144Hz. HDMI ports 3 & 4: Supports up to 4K/60Hz.

H – HDMI eARC/ARC PORT: Connect HDMI eARC/ARC (audio return channel) capable audio devices like sound bars or AV receivers.

I – ANTENNA/CABLE IN: Connect an outdoor VHF/UHF antenna or Cable TV feed.

J – OPTICAL (DIGITAL AUDIO OUT): Connect an optical cable to an external digital audio system.


How do I complete the guided setup for my TCL 65QM9K?

Once your language has been selected, you can quickly set up the TV using the Google Home app on an Android or iOS phone. You can also follow the easy on-screen instructions to set up your TV. If you aren’t ready to connect your TV to a wireless network, you can still use it as a regular TV.

To enjoy all smart features and services on your TCL TV with Google TV™, a Google Account, a TCL account, and a reliable broadband internet connection are required. After setup, you can continue using the remote to personalize your Home screen, line up streaming apps, stream movies, and more.

A paid subscription or other payments may be required for some streaming apps. Streaming apps availability are subject to change and vary by country.


What is the signal compatibility for the inputs on the TCL 65QM9K?

Input Signal Compatibility
Antenna/Cable 480i, 480p, 720p, 1080i (NTSC, ATSC, and QAM formats)
HDMI 1 & 2 480p, 720p/60Hz, 1080p/24/30/50/60/120/144*/240/288Hz, 1440p/60/120/144Hz*, 2160p/24/30/50/60/120/144Hz*
HDMI 3 & 4 480p, 720p/60Hz, 1080p/24/30/50/60Hz, 1440p/50/60Hz, 2160p/24/30/50/60Hz

* 144Hz is only supported when VRR (Variable Refresh Rate) is enabled.


How do I properly place and ventilate my TCL 65QM9K?

This television is a table model and is designed to sit on a firm, flat surface. Do not place the TV on soft carpeting or a similar surface as this may cause the ventilation slots located on the bottom of the unit to be blocked and may result in reduced product lifespan from overheating.

To assure adequate ventilation for this product, maintain a spacing of one (1) inch from the top and side of the TV receiver and two (2) inches from the rear of the TV receiver and other surfaces.

Make sure the TV stand or base you use is of adequate size and strength to prevent the TV from being accidentally tipped over, pushed off, or pulled off. This may cause personal injury and/or damage the TV.


How do I completely turn off the power to my TCL 65QM9K?

The Power button on this TV and your remote control puts the TV into a very low-power standby mode but will not completely turn the power off. In order to completely shut the power off, you will need to disconnect the power cord from the outlet. The mains plug/appliance coupler is used to completely turn off the device. If you prefer to completely turn off the device, you should install the TV in a manner that allows you to disconnect the power cord when desired.


What are the important safety instructions for the TCL 65QM9K?

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with a dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

10. WARNING: Please refer the information on exterior bottom enclosure for electrical and safety information before installing or operating the apparatus.

11. WARNING: The main plug is used to disconnect the device and should remain readily operable.

12. When not in use, tie up the power cordset with a cable tie or with something similar. It should not be near sharp edges as it may cause abrasion of the power cordset.

13. No open flame sources, such as lit candles, should be placed on, under, or near the apparatus.

14. Unplug this apparatus during lightning storms or when unused for long periods of time.

15. Only use attachments/accessories specified by the manufacturer.

16. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid any injury.

17. Refer all servicing to qualified service personnel.

18. For safe operation, keep at least 2 inches of ventilation space between the rear cover of the apparatus and the wall, and at least 1 inch of ventilation space between the apparatus and all other surfaces.

19. If an outside antenna or cable system is connected, be sure the system is grounded to provide protection against voltage surges and built-up static charges.


What should I do if my TCL 65QM9K causes interference with radio or television reception?

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.


What are the precautions for battery usage and disposal for the TCL 65QM9K remote?

1. For best results, use alkaline-type batteries.

2. Do not mix Alkaline, Standard (Carbon-Zinc), or Rechargeable (Nickel Cadmium or Nickel Metal Hydride) batteries.

3. Always replace depleted batteries with two same brand-new batteries from the same manufacturer. Never use damaged batteries.

4. Do not use Rechargeable (Nickel Cadmium or Nickel Metal Hydride) batteries.

5. Install only new batteries of the same type in your product. There is a risk of fire or explosion if the battery is replaced by an incorrect type.

6. Do not mix old and new batteries.

7. Batteries should not be exposed to excessive heat, such as prolonged direct sunlight, open flame, or fire of any kind as it may result in an explosion, or leakage of flammable liquid, or gas.

8. Batteries should not be exposed to extremely low air pressure as it may result in an explosion or the leakage of flammable liquid or gas.

9. Failure to insert batteries in the correct polarity, as indicated in the battery compartment, may shorten the life of the batteries or cause batteries to leak.

10. Batteries should be recycled or disposed of as per state and local guidelines. Do not dispose of batteries in a fire, hot oven, or mechanically crushing or cutting a battery, which may result in an explosion.


What is the operating and storage environment for the TCL 65QM9K?

Operating Temperature 5°C to 35°C (41°F to 95°F)
Operating Humidity 20% to 80%, non-condensing
Storage Temperature -15°C to 45°C (5°F to 113°F)
Storage Humidity 10% to 90%, non-condensing

What are the broadcasting system and receiving channels for the TCL 65QM9K?

Broadcasting system US System NTSC-M, ATSC standard (8VSB), QAM
Receiving Channels VHF2-13
UHF14-69
CATV 14-36 (A)-(W), 37-59 (AA)-(WW), 60-85 (AAA)-(ZZZ), 86-94 (86)-(94)95-99 (A-5)-(A-1), 100-135 (100)-(135), 01 (4A)
Tuner type Frequency synthesized

Troubleshooting: What should I do if my TCL 65QM9K cannot connect to my wireless network (WiFi)?

• Select the correct wireless network name and verify the password entered (case sensitive).

• Relocate the router from objects that interfere with performance (cordless phones, baby monitors, etc.).

• Reboot the router by disconnecting the power for more than 2 minutes and reconnect.


Troubleshooting: What should I do if I have problems connecting my cable box or antenna to my TCL 65QM9K?

For best performance, use the HDMI connection. If not available, then:

• Make sure the cable connections to the TV and your device are securely fastened.

• Select cable or antenna input.

• Select the channel scan menu and follow the on-screen instructions to perform a full channel scan.


How do I update the Parental Control password on my TCL 65QM9K?

• Select “All settings” from the home screen.

• Select “System”.

• Select “Parental Controls” to set up or change your personal password.

Notes:

• You can set up your personal password anytime.

• If you forget your personal password, you can use 0423 to reset.


How do I turn Text-to-Speech (TTS) on or off on my TCL 65QM9K?

• Select “All settings” from the home screen.

• Select “System”.

• Select “Accessibility”.

• Select “TalkBack”.

• Select “Enable” and press OK to turn it on or off.


How do I use voice control through the remote control with my TCL 65QM9K?

• In Google TV mode, press and hold the “HOME” and “OK” buttons on your remote at the same time.

• Keep your remote within 3 ft. of your TV during the pairing process.

• Then, when the TV display shows that the Google Assistant is ready, speak towards the remote microphone by holding down the Google Assistant button to ask a question or try a suggestion.


How do I use hands-free voice control with my TCL 65QM9K?

Notes:

• Make sure the hands-free voice control mic switch is turned on before using this function.

• Ensure your smart TV is connected to the internet for Google Assistant to work.

1. In Google TV mode, press the Google Assistant button on your remote.

2. Select “Yes, I’m in”.

3. Say “OK Google” or “Hey Google” to activate the hands-free voice assistant without using the remote control.

4. Speak towards the TV to ask a question or try a suggestion.

Follow these steps to enable the always-on hands-free voice control:

• Select “All settings” from the home screen.

• Select “System” > “Power & Energy” > “Standby Mode”> “Screenless”.

• Turn on the “Screenless” and you can enjoy hands-free voice control in TV standby mode.

How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.

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