JOHNSON CONTROLS IQ WIFI 6 (01) PDF MANUAL

The box includes the following items:

– Mounting Bracket

– IQ WiFi 6 unit

– Power Supply

– Ethernet Cable

Follow these steps to mount the IQ WiFi 6:

1. If mounting to the wall, please use drywall anchor screws OR the provided sticky tape on the mounting bracket. Verify that the mount provided is oriented with the space in the tab UP.

2. When installing the mount to the router, note the orientation and verify that the router slides down onto the mount, often providing a ‘click’ onto the mounting tabs.

3. Wires can be neatly wound on the mounting bracket to keep the installation neat.

Note: The Low-Voltage IQ WiFi Mount is designed to mount onto a low-voltage single gauge back-box or to be mounted with drywall anchors. DO NOT MOUNT ON A HIGH VOLTAGE BOX OR CEILING MOUNT. If pairing with a low-voltage box use two size 6 standard screws (M3.5) that are 1 inch (2.54 cm) in length.

FRONT

Smart Home Status (Not Used): An LED indicator for smart home status.

LAN Status: An LED indicator for the Local Area Network status.

WAN Status: An LED indicator for the Wide Area Network status.

Power / Status LED: An LED indicator for power and general status.

BACK

DC-IN: Port for the Power Supply.

LAN: Port for Local Area Network (Network out).

Reset Button: Short press to restart. Press and hold for 15 seconds for a Factory Default.

WAN: Port for Wide Area Network (Internet in).

WPS: Once this button has been pushed you have 2 minutes to push the WPS button on a corresponding Wi-Fi device to connect it to the network.

The label on the bottom of the IQ WiFi 6 shows the device’s MAC address, Password, and serial number. This sticker is not used with the secondary IQ WiFi 6 units.

The packaging also includes a QR code that can be scanned by a smartphone camera for easy setup. There is also a sticker included in every box that can be detached and placed on the IQ WiFi 6, which contains the SSID, Password, and Serial Number.

Please note: The Controller settings will be default settings for secondary IQ WiFi 6 devices.

You can set up the IQ WiFi 6 in either of these ways:

As the only wireless network on the premises:

This is great for:

– Improving connectivity for ALL Wi-Fi devices on the network.

– Offering support for the entire network.

In parallel with an existing wireless network:

This is great for:

– Keeping the security and smart-home devices private/hidden from the rest of the Wi-Fi connected devices on the network.

– Making online/remote support easier as only known/authorized devices should be connected.

– Ensuring better connectivity for dealer supported devices.

One unit covers up to 1,500 sq ft (139.4 m²). You can add up to 8 units in total.

If a single IQ WiFi 6 does not cover the location as desired, you can add up to seven (7) additional nodes to eliminate dead spots and boost overall network performance.

Note: IQ WiFi 6 will not increase the speed coming from the customer’s ISP (Internet Service Provider) but can ensure the customer is getting the best coverage throughout their location. Please note that not all buildings are the same, and building materials, wireless interface, and other factors can limit Wi-Fi range.

1. Connect one end of the provided ethernet cable into the “ETHERNET” port on the modem/router.

2. Connect the other end of the same cable into the “WAN” port of the IQ WiFi 6.

3. Plug the barrel jack of the power supply into the “DC-IN” port on the IQ WiFi 6.

4. Plug the power supply into the wall outlet.

5. The IQ WiFi 6 will automatically power up, configure as the primary IQ WiFi 6, and download any needed updates. The LEDs will be solid green when complete. (This can take up to 9 minutes).

Please note: Plugging the ethernet cable into a WAN port on IQWIFI 6 will configure it to become the Controller when it powers up for the first time. The router takes about 6 minutes to power up and identify as a Controller. The LED will stop flashing GREEN when ready. If a software update is needed the router will automatically download and install it, which may take an additional 2 minutes.

Add one or more Agents if needed to extend coverage. Once added, Agents use the same SSID and Password as the Controller.

1. Choose your location to maximize your mesh Wi-Fi network. Ensure the desired location has an available power outlet.

2. Plug the power supply into an additional IQ WiFi 6. The power LED will stop flashing when complete. (This takes up to 2 minutes).

3. Press the WPS button on the primary (Controller) and then on the additional unit (Agent) to begin pairing.

4. The IQ WiFi 6 Agent will automatically sync, configure, and download any updates. The LEDs will be solid green when complete. (This can take up to 9 minutes).

Please note: Ethernet backhaul is supported when you plug an ethernet cable between LAN to LAN. A switch may be needed for more than two IQ WiFi 6 units. IQ WIFI 6 will default to a WiFi backhaul if no physical LAN connection is made between routers.

Agents can be added to a Controller via an ethernet connection without any button press or manual configuration. It’s recommended to start un-boxing each Agent while waiting for the previously connected Agent to finish configuration and update.

1. Use the supplied ethernet cable and connect the LAN to LAN ports between the Controller and the Agent. Plug each end of the ethernet cable into the LAN port of both the Controller and the Agent, creating a LAN-to-LAN connection.

2. Find a nearby outlet and power up the Agent.

Please note: When configuration of an Agent is complete, the WAN, LAN, and Power status LEDs will be solid GREEN. This process can take as long as 7 MINUTES to complete. Once configuration is complete, you can unplug power and the physical ethernet cable between the LAN connection and place the Agent in a wireless location. If within wireless range, the Agent will reconnect using the wireless backhaul. See the LED WAN status on the LED status chart for placement feedback.

Adding a network switch (not provided) is the quickest way to add multiple Agents for large projects. Using a network switch to add Agents is the preferred method for adding more than 4 Agents to a Controller for extending WiFi coverage.

1. Add a network switch (not provided). First, plug the ethernet cables into the open ports of the added network switch. Then, plug the other end of the ethernet cable into the LAN port of each additional agent.

2. Next, plug-in the barrel jack into the DC-IN on each agent. Multiple Agents can be added at the same time.

3. Apply power by plugging the power supply into an available receptacle. As each agent powers up, note the LED’s behavior; it can take up to 9 MINUTES to update and configure. Once the LAN, WAN, and Power LEDs are solid Green, it is safe to power each Agent down and locate it in a desired location.

Please note: Agents will default to a wireless connection unless a backhaul ethernet LAN connection is made between Agent(s) and Controller.

1. On the IQ Panel, open the settings tray, touch Settings > Advanced settings > type a valid dealer or install code > WiFi.

2. Look for the broadcasting SSID or network name and touch it. The SSID will be IQ_WIFI_XXXXXX.

3. Enter the password printed on the sticker or bottom of the router.

4. Touch connect.

Please note: Make sure that the IQ Panel software is at a minimum: 2.8.0 (IQ Panel 2), 3.1 (IQ Hub), or 4.2 (IQ Panel 4). If the IQ Panel has been connected to a previous IQWIFI router, the panel must be unpaired from IQWIFI via the dealer or installer settings. To do this, locate Dealer or Installer settings by touching the top center line (settings drawer) > Settings > Advanced Settings > Enter your Dealer or Installer code > touch Installation > Dealer or Installer Settings > and scroll down to IQWIFI > touch Unpair IQ WiFi.

The IQ WiFi 6 broadcasts 3 SSID/network names:

MAIN: Primary network for customer devices such as TVs, Tablets, and appliances.

SECURITY: Your private place for IQ Panel, IQ Remotes, Video Doorbells, Cameras, etc.

GUEST: For customer’s guests.

Use the network credentials you created to add any NEW devices to the MAIN network. The IQ Panel and IQ Remote will automatically move to the security SSID.

To move security devices like cameras to the security network, log into your Alarm.com customer account and choose “Wireless Network” under Video settings. Choose “Access Point”, select the “Security” SSID/Network. (Touch “Advanced” to apply to all cameras). Cameras will move automatically.

Open the settings tray, touch settings, advanced settings, type a valid code, touch installation, devices, WI-FI devices, IQ WI-FI. The following settings are available:

2.4GHz and 5GHz SSID and encryption: These will be mirrored with IQWIFI6. Settings can be displayed and adjusted here.

Activate WPS: When enabled, can help pair additional agents to the controller or any WPS enabled device to the main network.

Enable Guest Network: Enabled by default, can be disabled in installer settings. When enabled, a QR code will show on the WIFI Dashboard to allow guests to connect via camera.

Security Network Reconnect: Enabled by default. Pushes all IQ devices to a secure customer-unmanageable security SSID.

IQ WiFi Profile Security: Unchecked by default. Hides security devices in IQ WiFi Profiles.

Show IQ WiFi Front Panel Dashboard: Enabled by default. Allows users to manage profiles, test speed, enable guest network, and validate connectivity.

Unpair IQ WiFi: Use this setting when connecting to a new IQWIFI Controller from the IQ Panel.

Enabled by default, the IQ WIFI Front Panel Dashboard gives the customer the ability to view connected devices, create profiles, enable a guest network, and test internet speed.

Note: Internet speed tests can take a few minutes depending on the connected ISP. Profiles can be created from the IQ WIFI Front Dashboard and connected devices will only default to Unmanaged Devices.

Creating a Profile

1. From the WIFI Dashboard, touch Add New Profile.

2. Type in a unique profile name.

3. Touch OK.

Assigning a Device to a Profile

1. From the dashboard, touch Unmanaged Devices.

2. To change the profile for each device, touch the device name.

3. Touch the down arrow on the profile line to change the device profile.

4. Touch and select the desired profile for the device.

Note: The Unmanaged Devices profile cannot be deleted or renamed. Profiles empower you to manage all the devices on your network and are designed to pause and play internet connectivity. To delete any other profiles that have been added, simply press and hold on that created profile, and an option to delete that profile will appear.

1. Open the settings tray, touch settings, advanced settings, type a valid code, touch installation, devices, WI-FI devices, IQ WI-FI.

2. Touch the down arrows next to the 2.4GHz or 5GHz section to make edits to the Network Names (SSIDs) and encryption keys.

3. Enter in a unique Network Name (SSID) of your choice and enter a password that you can remember.

4. Touch SAVE.

This information will be needed to connect to the IQ WIFI from any other wireless device. The Network SSID must be more than 3 and less than 32 characters long. The SSID or Password can NOT include the special characters ” \ $ and ‘.

Note: IQ WIFI6 supports band-steering. This setting cannot be disabled, so when you edit the 2.4GHz SSID or encryption key, these changes will also affect the 5GHz settings to be the same. The characters ” \ and $ are disallowed in profile names, mesh names, user device names, and passwords.

The Guest Network is enabled by default. To disable/enable, follow these steps:

1. Open the settings tray, touch settings, advanced settings, type a valid code, touch installation, devices, WI-FI devices, IQ WI-FI.

2. Touch the box next to “Enable Guest Network” to Enable or Disable it.

3. If enabled, you can touch the down arrows to make edits to the 2.4/5GHz Guest Network Name (SSID) and password.

4. Enter a unique Network Name (SSID) and password, then touch SAVE.

Note: The guest network can be disabled from the IQ WIFI Front Panel Dashboard as well. Enabling/disabling the guest network will reboot the router (it will take ~5 seconds before the panel shows that the router has disconnected for reboot).

After the initial setup, update your IQ WiFi 6 to the latest version of firmware and validate that each agent is on the same version. Automatic updates are enabled by default. To disable auto-updates, do so from the web UI.

1. Open the settings tray, touch settings, advanced settings, type a valid code, touch installation, devices, WI-FI devices, IQ WI-FI.

2. You will see the CURRENT STATUS page.

CURRENT STATUS: Green shows Internet Status, Firmware Status, and Connections Status.

REBOOT ALL: Icon to reboot all connected IQ WiFi 6 devices.

CHECK FOR UPDATE: Icon to validate and update (if available) the connected IQ WiFi 6.

Note: After adding an additional Agent to an existing IQ WiFi 6, validate that the firmware is the same version and if it is not, update.

1. Open the settings tray, touch settings, advanced settings, type a valid code, touch installation, devices, WI-FI devices, IQ WI-FI.

2. Touch the INTERNET icon.

3. On the Speed Test screen, touch the TEST MY SPEED button.

A unique Agent name might help determine an Agent location for future reference.

1. Open the settings tray, touch settings, advanced settings, type a valid code, touch installation, devices, WI-FI devices, IQ WI-FI.

2. Touch either the IQ WI-FI or WIFI POINTS icon.

3. From the CURRENT STATUS screen, touch the controller or agent icon you wish to rename.

4. Touch the down arrow next to the device you want to rename.

5. Type in a unique controller or agent name and touch OK.

Viewing Connected Devices

1. Open the settings tray, touch settings, advanced settings, type a valid code.

2. Touch installation, then devices.

3. Touch the DEVICES icon to see a list of Wi-Fi, Ethernet, and Security devices.

Note: When viewing connected devices, you can manage internet connectivity by unchecking the checkbox of a connected device.

Renaming Connected Devices and Changing Icons

1. Follow the steps above to view connected devices.

2. Touch the connected device you wish to edit.

3. Touch the pencil icons to rename the device or adjust the default image per connected device.

4. Device icons can be edited to aid with viewing connected devices.

After all the physical connections are made, you can use a web browser to manage IQ WiFi 6.

1. From a browser like Chrome on a connected device, go to 192.168.105.1.

2. An “Authorization Required” window will appear. Login with the default user name and password:

Username: admin

Password: located on the bottom of each IQ WiFi 6 unit.

3. You can manage the IQ WiFi 6 from the Web Interface using the main tabs (STATUS, SYSTEM, SERVICES, NETWORK) or by touching the Johnson Controls icon in the top left corner after you have logged in.

STATUS Tab: Shows an overview of how IQ WiFi 6 is performing. The Overview sub-tab includes:

– System: Hostname, Model, Firmware Version, etc.

– Memory: total Available, Free, and Buffered.

– Network: IPV4/IPv6 WAN Status, and Active Connections.

– DHCP Leases: a complete list of IPv4 devices.

– DHCPv6 Leases: a complete list of IPv6 devices.

– Wireless: an overview of current WiFi settings.

– Associated Stations: all connected agents with details.

– Dynamic DNS: an overview of Dynamic DNS configurations.

SYSTEM Tab: Allows you to configure basic aspects of your IQ WiFi 6.

– System: General Settings, Logging, Language and Style.

– Change Password: Change the administrator password.

– Firmware Update: Manually update IQ WiFi 6 or disable automatic updates.

– Reboot: Perform a reboot.

SERVICES Tab:

– Dynamic DNS: Allows your router to be reached with a fixed hostname.

– URL Filter: Allows the user to block valid domains.

– Hosts: Provide extra information for owner or guest devices (max 256 hosts).

– Profiles: Manage Internet access for specific local host groups.

– UPNP: Allows clients in the local network to automatically configure the router.

NETWORK Tab:

– Interfaces: Interface overview.

– WIFI: Wireless overview, associated stations, and agents.

– DHCP and DNS: Dnsmasq is a combined DHCP-Server and DNS-Forwarder.

– Firewall: General settings, port forwards, and traffic rules.

– Speed Test: Test ISP speed between the server and IQ WiFi 6.

– Mesh: Allows user to change mesh-related settings.

1. Touch the NETWORK tab and then touch WIFI.

2. Touch “Edit” from either the Radio labeled 5G or 2.4GHz.

3. Under the General Setup tab in the Interface Configuration section, find the “ESSID” field. Enter a unique SSID and touch Save & Apply.

Note: Once you touch Save & Apply the router will reboot to save settings.

1. Touch the NETWORK tab and then touch WIFI.

2. Touch “Edit” from either the Radio labeled 5G or 2.4GHz.

3. Touch the “Wireless Security” tab. Update the “Key” field with your new password and touch Save & Apply.

Note: Once you touch Save & Apply the router will reboot to save settings.

PPPoE: A connection protocol (mainly for xDSL connections). Using that protocol, a PC can connect to a network and receive an IP. PPPoE is a way to encapsulate network traffic, based on credentialed access (i.e., username and password).

Static IP: Means that regardless of the connection method/request, the same Network Interface Card (PC) will be issued one, pre-defined IP that will never change.

DHCP: A way for a network to allocate unique IP addresses to the devices (i.e., computers and smartphones, etc.) within it so that traffic can be delivered back-and-forth without confusion.

When you restart your network, follow this sequence:

1. Turn off and unplug the modem.

2. Turn off the IQ WiFi 6.

3. Plug in the modem and turn it on. Wait two minutes.

4. Turn on the IQ WiFi 6 and wait for the power LED to stop flashing.

If you are experiencing difficulty syncing the controller and the agent, we recommend that you move the agent into the same room as the controller during the sync. Then move the agent to a different location. Follow the sync process for connecting additional agents.

If experiencing disconnects or slower speeds, try the following:

1. The channel selection is “auto” by default. Try another channel, like channel 104. To change the default channel selection, open up a web UI, navigate to the gateway address of 192.168.105.1. Using the default username and password unless changed, log into the web UI. Navigate to Network > WIFI > and then touch Edit. Select an updated channel. Changing the channel will cause the router to reboot.

2. Agents’ speeds are determined by the link quality. If connected wirelessly, there is some LED feedback for each wireless Agent. To get additional data from each agent, locally connect to the web UI and from the home screen view real-time dBm levels. Additional transmit data (TX) and receive data (RX) is found for each Agent on the home screen as well. If these numbers fall below 300M, slower speeds will be experienced. To remedy this, add additional Agents or move Agents closer to each other.

Make sure that your computer or IQ Panel is connected to the IQ WiFi 6 network. If you do not want to use a WiFi connection, you can connect your computer to the IQ WiFi 6 with an Ethernet cable.

If you changed the admin password and you forgot what it is, reset the IQ WiFi 6 back to factory default settings by pressing and holding the physical reset button for 15 seconds.

Check your network and Internet connections:

1. Make sure that your WiFi-enabled computer or IQ Panel is connected to the IQ network.

2. If you are connected to the IQ network but cannot access the Internet, check to see if your Internet connection is working.

3. Launch a web browser from a computer or WiFi device that is connected to the network.

4. Enter the default gateway address (e.g., 192.168.105.1). A login window opens.

5. Enter the IQ WiFi 6 admin username and password.

6. The user name is admin. The default password is the S/N printed on the bottom label of the Controller. The user name and password are case-sensitive.

7. The Home Screen is displayed. Click NETWORK > ADVANCED tab. The ADVANCED Home page displays.

8. Check that an IP address is shown for the WAN Internet IPv4 section.

9. If 0.0.0.0 is shown, your IQ WiFi 6 did not obtain an IP address from your Internet service provider (ISP).

10. If your IQ WiFi 6 cannot obtain an IP address from the ISP, you can force your cable or DSL modem to recognize your new IQ WiFi 6 by restarting your network.

11. If your IQ WiFi 6 is still unable to obtain an IP address from the ISP, the problem might be one of the following:

12. Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

13. If your ISP requires a login, the login name and password might be set incorrectly.

US/CANADA COMPLIANCE

This product has been tested and found in compliance with the following standards: UL 62368-1 and CAN/CSA-C22.2 No. 62368-1, Standard for Safety for Audio/Video, Information and Communication Technology Equipment – Part 1: Safety Requirements.

FCC COMPLIANCE STATEMENT

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

– Reorient or relocate the receiving antenna.

– Increase the separation between the equipment and receiver.

– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

– Consult the dealer or an experienced radio/TV technician for help.

Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 27cm between the radiator & your body.

ISED CANADA COMPLIANCE STATEMENT

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.

This Class B digital apparatus complies with Canadian ICES-003.

This device complies with RSS-247 of Industry Canada. Operation is subject to the condition that this device does not cause harmful interference.

This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter, except tested built-in radios.

The County Code Selection feature is disabled for products marketed in the US/Canada.

Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 27 cm between the radiator & your body.

MEXICO, SOUTH AMERICA & LATIN AMERICA COMPLIANCE STATEMENT

This product has been tested and found in compliance with the following standards: IEC 62368-1, Standard for Safety for Audio/Video, Information and Communication Technology Equipment – Part 1: Safety Requirements and IEC/EN 60950-1, Information Technology Equipment – Part 1: Safety Requirements.

Operation of this equipment is subject to the following two conditions: (1) this equipment or device may not cause harmful interference, and (2) this equipment or device must accept any interference, including interference that may be caused by undesired operation.

Radiation Exposure Statement: This equipment complies with radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 27cm between the radiator & your body.

CE & UKCA DECLARATION OF CONFORMITY

This product is in conformity with the Electromagnetic Compatibility Directive 2014/30/EU, the Low Voltage Directive 2014/35/EU, POP Directive (EU) 2019/1021 and RoHS Directive (EU) 2015/863.

Simplified EU Declaration of Conformity Hereby, Qolsys Inc. declares that the radio equipment type is in compliance with Directive 2014/53/EU.

Frequency Bands:

2412-2472 MHz – Maximum Power 92.89 mW

5180-5825 MHz – Maximum Power 895.4 mW

Operation of this equipment is subject to the following two conditions: (1) this equipment or device may not cause harmful interference, and (2) this equipment or device must accept any interference, including interference that may be caused by undesired operation.

Radiation Exposure Statement: This equipment complies with radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 27cm between the radiator & your body.

AUSTRALIA & NEW ZEALAND DECLARATION OF CONFORMITY

This product is in conformity with the Compliance Labelling – Devices Notice 2014, Compliance Labelling – Electromagnetic Radiation Notice 2014, Electromagnetic Compatibility Notice 2017 of Radiocommunications Act 1992, and Telecommunications Instrument 2015 of the Telecommunications Act 1997. Additionally the product complies with the following applicable Standards: AS/NZS 62368-1.

Frequency Bands:

2412-2472 MHz – Maximum Power 19.68 dBm

5180-5825 MHz – Maximum Power 35.76 dBm

Operation of this equipment is subject to the following two conditions: (1) this equipment or device may not cause harmful interference, and (2) this equipment or device must accept any interference, including interference that may be caused by undesired operation.

Radiation Exposure Statement: This equipment complies with radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 27cm between the radiator & your body.

Dispose in accordance with applicable legislation. This product must be disposed of separately from general household (i.e. residential) and commercial waste. Take it to a designated waste collection point in your area for safe disposal and recycling in accordance with National, Regional, State, and Local Regulations and Laws. By doing this, conservation of natural resources, protection of the environment and human health occurs.