VTECH CS5229-4 (01) PDF Document

When using your VTECH CS5229-4 telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.

4. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or a swimming pool, nor in a wet basement or shower.

5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.

6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.

7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home or office, consult your dealer or local power company.

8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.

9. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit.

10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks.

11. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:

• When the power supply cord or plug is damaged or frayed.

• If liquid has been spilled onto the product.

• If the product has been exposed to rain or water.

• If the product does not operate normally by following the operating instructions.

• If the product has been dropped and the telephone base and/or handset has been damaged.

• If the product exhibits a distinct change in performance.

12. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.

13. Do not use the telephone to report a gas leak in the vicinity of the leak.

14. Only use the battery indicated in the manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

15. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

16. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible.

17. CAUTION: Use only the batteries provided with this product. If a different type of battery is used for the handset, it may leak, catch fire or explode.

18. Use only the adapter included with this product. Incorrect adapter polarity or voltage can seriously damage the product.

The package for your VTECH CS5229-4 contains the following items:

• Handset (1 for CS5229, 2 for CS5229-2, 3 for CS5229-3, 4 for CS5229-4, 5 for CS5229-5)

• Telephone base

• Charger and charger adapter (1 for CS5229-2, 2 for CS5229-3, 3 for CS5229-4, 4 for CS5229-5)

• Telephone base power adapter

• Telephone line cord

• Battery

• Battery compartment cover

• Quick start guide

To connect the telephone base of your VTECH CS5229-4, follow these steps:

1. Plug one end of the telephone line cord into the telephone jack on the telephone base.

2. Plug the small end of the power adapter into the power jack on the telephone base.

3. Plug the large end of the power adapter into a wall outlet that is not controlled by a wall switch.

4. Plug the other end of the telephone line cord into a telephone wall jack.

If you have DSL high-speed Internet service, a DSL filter (not included) is required. The DSL filter must be plugged into the telephone wall jack.

To connect the charger for your VTECH CS5229-4:

1. Plug the power adapter into a wall outlet not controlled by a wall switch.

2. Plug the other end of the power adapter into the charger base.

Follow these steps to install the battery in the handset of your VTECH CS5229-4:

1. Plug the battery connector securely into the socket inside the handset’s battery compartment.

2. Place the battery with the label “THIS SIDE UP” facing up and the wires inside the battery compartment.

3. Slide the battery compartment cover towards the center of the handset until it clicks into place.

To charge the battery of your VTECH CS5229-4 handset, place the handset in the telephone base or charger. Once you have installed the battery or placed the handset in the charger, the handset screen will indicate the battery status. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 10 hours of continuous charging.

The display icons on your VTECH CS5229-4 handset indicate the following:

• The battery icon is animated when the battery is charging.

• The battery icon is solid when the battery is fully charged.

• The battery icon flashes when the battery is low and needs charging.

• Indicates you have received a new voicemail from your telephone service provider.

• Indicates there are new caller ID log entries.

• ANS ON: Indicates the answering system is on.

• MUTE: Indicates the handset microphone is muted.

• The ringer is off and the RINGER OFF icon is shown on the screen.

• A number indicates the number of new/old messages recorded.

After you install your VTECH CS5229-4 or power returns following a power outage and battery depletion, the handset will prompt you to set the date and time. Follow the steps below to configure the answering system through the voice guide. For example, if the date is 25 December, 2019, and the time is 10:59 AM:

1. When the handset prompts you to set date and time, enter the date (MM-DD-YY). For example, 12-25-19.

2. Press MENU/SELECT.

3. When prompted to set the time, enter the time (HH-MM). For example, 10-59. Use the * key to select AM or PM.

4. Press MENU/SELECT to save.

This feature assists you with the basic setup of the answering system on your VTECH CS5229-4. You can follow the voice guide to record your own announcement, set the number of rings, and set the message alert tone.

1. After setting the date and time, the handset will display “Hello! This voice guide will help you with the basic setup of the answering system.” Press MENU/SELECT.

2. The handset will then display “To set the number of rings, press SELECT”. Press MENU/SELECT.

3. The handset will then display “To record your own announcement, press SELECT”. Press MENU/SELECT.

Note: You can press CANCEL/OFF to exit the voice guide at any time. Setup your answering system by inputting the designated numbers as instructed by the voice guide.

If you accidentally set the LCD language to Spanish or French on your VTECH CS5229-4, press MENU and then enter *364# to change the handset LCD language back to English while the handset is not in use.

To make a call using your VTECH CS5229-4:

1. Press TALK/FLASH or the Speakerphone key.

2. Enter the telephone number.

To answer an incoming call on your VTECH CS5229-4, press TALK/FLASH, the Speakerphone key, or any dialing key (0-9, TONE*).

To end a call on your VTECH CS5229-4, press the OFF/CANCEL key or place the handset in the telephone base or charger.

To use the speakerphone on your VTECH CS5229-4 handset, press the speakerphone key to switch between speakerphone and handset earpiece during a call.

To adjust the volume, press the up or down arrow keys on the handset during a call to change the listening volume.

The directory can store up to 50 entries. To add an entry:

1. Press MENU/SELECT when the handset is not in use.

2. Press the up or down arrow keys to scroll to “Directory”, then press MENU/SELECT.

3. Press the arrow keys to scroll to “Add a new entry”, then press MENU/SELECT.

4. Enter the telephone number (up to 30 digits).

5. Press MENU/SELECT.

6. Enter the name (up to 15 characters).

7. Press MENU/SELECT to save.

To review directory entries on your VTECH CS5229-4:

1. Press the down arrow key when the handset is not in use.

2. Press the up or down arrow keys to browse through the entries.

To delete a directory entry on your VTECH CS5229-4:

1. When your desired directory entry is displayed on the handset screen, press DELETE.

2. The screen will show “Delete contact?”. Press MENU/SELECT to confirm.

The VTECH CS5229-4 uses a caller ID service, which requires a subscription from your telephone service provider. The phone displays the caller’s name, number, date, and time for incoming calls. The caller ID log can store up to 30 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name.

To save a caller ID entry to the directory of your VTECH CS5229-4:

1. When a caller ID log entry is displayed on the handset screen, press MENU/SELECT.

2. Press the arrow keys to scroll to “To Directory”, then press MENU/SELECT.

3. Edit the phone number if needed.

4. Press MENU/SELECT.

5. Edit the name if needed.

6. Press MENU/SELECT to save.

To review caller ID log entries on your VTECH CS5229-4:

1. Press CID when the handset is not in use.

2. Press the up or down arrow keys to browse through the entries.

To dial a caller ID log entry from your VTECH CS5229-4:

When your desired caller ID log entry is displayed, press TALK/FLASH or the Speakerphone key on the handset.

To delete a caller ID log entry on your VTECH CS5229-4:

When the desired caller ID log entry is displayed on the handset screen, press DELETE.

To add an entry to the call block list, which can store up to 150 entries:

1. Press MENU/SELECT when the handset is not in use.

2. Use the arrow keys to scroll to “Call block” and press MENU/SELECT.

3. Select “Block list” and press MENU/SELECT.

4. Select “Add new entry” and press MENU/SELECT.

5. Enter the number you want to block (up to 30 digits) and press MENU/SELECT.

6. Enter a name (up to 15 characters) and press MENU/SELECT to save.

You can also add an entry from the caller ID log:

1. When viewing a caller ID log entry, press MENU/SELECT.

2. Scroll to “To Call block” and press MENU/SELECT.

3. Edit the number if necessary, then press MENU/SELECT.

4. Edit the name if necessary, then press MENU/SELECT to save.

To review the call block list on your VTECH CS5229-4:

1. Press MENU/SELECT when the handset is not in use.

2. Scroll to “Call block” and press MENU/SELECT.

3. Press MENU/SELECT again to select “Block list”.

4. Press MENU/SELECT to select “Review”.

5. Use the up or down arrow keys to browse through the blocked numbers.

To delete a number from the call block list on your VTECH CS5229-4:

1. When reviewing the call block list, find the desired entry.

2. Press DELETE.

3. The screen will display “Delete entry?”. Press MENU/SELECT to confirm.

To block calls that have no number on your VTECH CS5229-4:

1. Press MENU/SELECT when the handset is not in use.

2. Scroll to “Call block” and press MENU/SELECT.

3. Scroll to “Calls w/o num” and press MENU/SELECT.

4. Scroll to “Block” and press MENU/SELECT.

Your VTECH CS5229-4 has both a built-in answering system and supports voicemail service offered by your telephone service provider. Here are the key differences:

You can turn the answering system on or off from the telephone base or a handset.

On the telephone base:

• Press the ANS ON key to turn the answering system on or off. If it is turned on, it announces, “Calls will be answered.” If it is turned off, it announces, “Calls will not be answered.”

On a handset:

1. Press MENU/SELECT when the handset is not in use.

2. Scroll to “Answering sys” and press MENU/SELECT.

3. Scroll to “Ans on/off” and press MENU/SELECT.

4. Scroll to select “On” or “Off” and then press MENU/SELECT.

You can set the answering system of your VTECH CS5229-4 to answer an incoming call after 2, 3, 4, 5, or 6 rings.

1. Press MENU/SELECT when the handset is not in use.

2. Scroll to “Answering sys” and press MENU/SELECT.

3. Scroll to “Ans sys setup” and press MENU/SELECT.

4. Scroll to “# of rings” and press MENU/SELECT.

5. Scroll to choose among 2, 3, 4, 5, 6, or Toll saver, then press MENU/SELECT to save.

To play messages on the telephone base of your VTECH CS5229-4, press the PLAY/STOP button.

To play messages using a handset of your VTECH CS5229-4:

1. Press MENU/SELECT when the handset is not in use.

2. Press MENU/SELECT again to select “Play messages”.

During message playback on your VTECH CS5229-4 handset, you have the following options:

• **Skip a message:** Press the SKIP button (looks like >>| or the number 6 key).

• **Repeat the playing message:** Press the REPEAT button (looks like |<< or the number 4 key).

• **Play the previous message:** Press the REPEAT button twice (looks like |<< or the number 4 key twice).

To delete all messages on the VTECH CS5229-4 telephone base, press the DELETE (X) button twice when the phone is not in use.

This feature is available for the Canada version only. To set the voice prompt language to English or French on your VTECH CS5229-4:

1. Press MENU/SELECT when the handset is not in use.

2. Scroll to “Answering sys” and press MENU/SELECT.

3. Scroll to “Ans sys setup” and press MENU/SELECT.

4. Scroll to “Voice language” and press MENU/SELECT.

5. Scroll to choose “English” or “Français” and press MENU/SELECT.

If your VTECH CS5229-4 is not working, try the following:

• Make sure the power cord is securely plugged in.

• Make sure the battery connector is securely plugged into the cordless handset.

• Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.

• Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

• If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows “Low battery”.

• Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

If you see ‘No line’ and cannot get a dial tone on your VTECH CS5229-4, try these steps:

• First try all the suggestions for the telephone not working at all.

• If the previous suggestions do not work, disconnect the telephone line cord from your telephone and connect the telephone line cord to another telephone.

• If there is no dial tone on that other telephone either, your telephone line cord may be defective. Try installing a new telephone line cord.

• If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider.

• If you have a high-speed Internet service (DSL), a DSL filter is required. The filter must be plugged into the telephone wall jack.

If you are unable to dial out from your VTECH CS5229-4:

• First try all the suggestions for when the telephone is not working and you cannot get a dial tone.

• Make sure you have a dial tone before dialing.

• The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal.

• Eliminate any background noise. Noise from a television, radio or other appliance may cause the phone to not dial out properly.

• If you cannot hear a dial tone, reset the telephone base by unplugging the unit’s power, waiting 15 seconds, and plugging it back in.

• If you have other phones in your home, check if they are having the same problem. If they are, the problem is in your wiring or telephone service.

If your VTECH CS5229-4 handset isn’t ringing:

• Make sure the ringer is not turned off.

• Make sure the telephone line cord and power adapter are plugged in properly.

• The handset may be too far from the telephone base. Move it closer.

• If you have too many extension phones on your telephone line, it may cause problems. Try unplugging some of the other phones.

• The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor.

• If other phones in your home are having the same problem, contact your telephone service provider.

• Test a working phone at the telephone wall jack. If another phone has the same problem, the problem is the telephone wall jack.

• Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

If you hear other calls on your VTECH CS5229-4, disconnect the telephone base from the telephone wall jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your wiring or telephone service.

If you experience interference or fading calls on your VTECH CS5229-4:

• The handset may be out of range. Move it closer to the telephone base.

• Appliances or other cordless phones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to a different outlet.

• The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor.

• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, re-locate your telephone or modem farther apart from one another, or use a different surge protector.

• The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

• If you subscribe to high-speed Internet service (DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.

If you hear noise and the keys are unresponsive on your VTECH CS5229-4 handset, make sure the telephone line cord is plugged in securely.

If your VTECH CS5229-4 is not charging:

• Make sure the power cord is plugged in correctly and securely.

• Make sure the battery is installed correctly in the handset.

• Unplug the electrical power to the telephone base. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

• Clean the charging contacts on the cordless handset and telephone base each month using a pencil eraser or a dry cloth.

If the battery on your VTECH CS5229-4 is not charging properly:

• Make sure to place the handset in the telephone base or charger correctly.

• If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows “Low battery”.

• It may be necessary to purchase a new battery.

If the answering system on your VTECH CS5229-4 isn’t answering correctly:

• Make sure that the answering system is on.

• If toll saver is selected, the number of rings changes to 2 when you have new messages stored. If there are no new messages, it rings 4 times.

• In some cases, the answering system is affected by the ringing system used by your telephone service provider.

• If the memory is full or the system is off, the system will answer after 10 rings.

If the answering system on your VTECH CS5229-4 is not recording messages, ensure the answering system is turned on. When the answering system memory is full, it does not record new messages until some old messages are deleted.

Voicemail is a feature of your telephone service and is not a function of your VTECH CS5229-4 answering system. To use it, you must subscribe to a voicemail service from your telephone service provider.

If you use a service like VoIP (Voice over Internet Protocol):

• Your telephone might not work if it is connected to a nontraditional telephone service adapter.

• If your computer is powered off, your telephone might lose power as well. Make sure your computer is powered on.

• Some nontraditional telephone service providers recommend connecting your telephone line through the computer modem. Ensure the connection is made properly.

• You may need to have a special setting in the software from your nontraditional telephone service provider to allow your telephone to work.

• Contact your nontraditional telephone service provider for assistance.

If you have performed all the steps and reset the phone but it is still not working, the common cure for electronic equipment is to reset the telephone base. Unplug the telephone base’s power adapter from the outlet, wait for 15 seconds, and then plug it back in.