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FREE ENGLISH TOYOTA RAV4 HYBRID 2025 (01) PDF USER GUIDE
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How do I install the floor mats?

Use only floor mats designed specifically for vehicles of the same model and model year as your vehicle. Fix them securely in place onto the carpet.

1 Insert the retaining hooks (clips) into the floor mat eyelets.

2 Turn the upper knob of each retaining hook (clip) to secure the floor mats in place.

Always align the marks.

Observe the following precautions. Failure to do so may cause the driver’s floor mat to slip, possibly interfering with the pedals while driving. An unexpectedly high speed may result or it may become difficult to stop the vehicle. This could lead to an accident, resulting in death or serious injury.

When installing the driver’s floor mat:

  • Do not use floor mats designed for other models or different model year vehicles, even if they are Toyota Genuine floor mats.
  • Only use floor mats designed for the driver’s seat.
  • Always install the floor mat securely using the retaining hooks (clips) provided.
  • Do not use two or more floor mats on top of each other.
  • Do not place the floor mat bottom-side up or upside-down.
  • Check that the floor mat is securely fixed in the correct place with all the provided retaining hooks (clips). Be especially careful to perform this check after cleaning the floor.
  • With the hybrid system stopped and the shift lever in P, fully depress each pedal to the floor to make sure it does not interfere with the floor mat.

How do I achieve a correct driving posture?

For safe driving, adjust the seat and mirror to an appropriate position before driving.

A Adjust the angle of the seatback so that you are sitting straight up and so that you do not have to lean forward to steer.

B Adjust the seat so that you can depress the pedals fully and so that your arms bend slightly at the elbow when gripping the steering wheel.

C Lock the head restraint in place with the center of the head restraint closest to the top of your ears.

D Wear the seat belt correctly.


How do I adjust the mirrors?

Make sure that you can see backward clearly by adjusting the inside rear view mirror (if equipped), Digital Rear-view Mirror (if equipped) and outside rear view mirrors properly.


How do I use seat belts correctly?

Make sure that all occupants are wearing their seat belts before driving the vehicle.

Use a child restraint system appropriate for the child until the child becomes large enough to properly wear the vehicle’s seat belt.

Observe the following precautions to reduce the risk of injury in the event of sudden braking, sudden swerving or an accident. Failure to do so may cause death or serious injury.

Wearing a seat belt:

  • Ensure that all passengers wear a seat belt.
  • Always wear a seat belt properly.
  • Each seat belt should be used by one person only. Do not use a seat belt for more than one person at once, including children.
  • Toyota recommends that children be seated in the rear seat and always use a seat belt and/or an appropriate child restraint system.
  • To achieve a proper seating position, do not recline the seat more than necessary. The seat belt is most effective when the occupants are sitting up straight and well back in the seats.
  • Do not wear the shoulder belt under your arm.
  • Always wear your seat belt low and snug across your hips.

What are the precautions for pregnant women using seat belts?

Obtain medical advice and wear the seat belt in the proper way. Women who are pregnant should position the lap belt as low as possible over the hips in the same manner as other occupants, extending the shoulder belt completely over the shoulder and avoiding belt contact with the rounding of the abdominal area.

If the seat belt is not worn properly, not only the pregnant woman, but also the fetus could suffer death or serious injury as a result of sudden braking or a collision.


What are the precautions for people suffering illness using seat belts?

Obtain medical advice and wear the seat belt in the proper way.


What are the precautions for children in the vehicle regarding seat belts?

Use a child restraint system appropriate for the child until the child becomes large enough to properly wear the vehicle’s seat belt.


What should I do if there is seat belt damage and wear?

  • Do not damage the seat belts by allowing the belt, plate, or buckle to be jammed in the door.
  • Inspect the seat belt system periodically. Check for cuts, fraying, and loose parts. Do not use a damaged seat belt until it is replaced. Damaged seat belts cannot protect an occupant from death or serious injury.
  • Ensure that the belt and plate are locked and the belt is not twisted. If the seat belt does not function correctly, immediately contact your Toyota dealer.
  • Replace the seat assembly, including the belts, if your vehicle has been involved in a serious accident, even if there is no obvious damage.
  • Do not attempt to install, remove, modify, disassemble or dispose of the seat belts. Have any necessary repairs carried out by your Toyota dealer. Inappropriate handling may lead to incorrect operation.

How do I extend the shoulder belt?

Extend the shoulder belt so that it comes fully over the shoulder, but does not come into contact with the neck or slide off the shoulder.


How do I position the lap belt?

Position the lap belt as low as possible over the hips.


How do I adjust the seatback?

Adjust the position of the seatback. Sit up straight and well back in the seat.


How do I prevent the seat belt from twisting?

Do not twist the seat belt.


When should I use a seat belt extender?

If your seat belts cannot be fastened securely because they are not long enough, a personalized seat belt extender is available from your Toyota dealer free of charge.

Observe the following precautions to reduce the risk of injury in the event of sudden braking, sudden swerving or an accident. Failure to do so may cause death or serious injury.

  • Do not wear the seat belt extender if you can fasten the seat belt without the extender.
  • Do not use the seat belt extender when installing a child restraint system because the belt will not securely hold the child restraint system, increasing the risk of death or serious injury in the event of an accident.
  • The personalized extender may not be safe on another vehicle, when used by another person, or at a different seating position other than the one originally intended.

When releasing the seat belt, press on the buckle release button on the extender, not on the seat belt. This helps prevent damage to the vehicle interior and the extender itself.


How do I fasten and release the seat belt?

1 To fasten the seat belt, push the plate into the buckle until a click sound is heard.

2 To release the seat belt, press the release button.


What is the Emergency locking retractor (ELR)?

The retractor will lock the belt during a sudden stop or on impact. It may also lock if you lean forward too quickly. A slow, easy motion will allow the belt to extend so that you can move around fully.


What is the Automatic locking retractor (ALR)?

When a passenger’s shoulder belt is completely extended and then retracted even slightly, the belt is locked in that position and cannot be extended. This feature is used to hold a child restraint system (CRS) firmly. To free the belt again, fully retract the belt and then pull the belt out once more.


How do I adjust the seat belt shoulder anchor height (front seats)?

1 Push the seat belt shoulder anchor down while pressing the release button.

2 Push the seat belt shoulder anchor up while pressing the release button.

Move the height adjuster up and down as needed until you hear a click.

Always make sure the shoulder belt is positioned across the center of your shoulder. The belt should be kept away from your neck, but not falling off your shoulder. Failure to do so could reduce the amount of protection in an accident and cause death or serious injuries in the event of a sudden stop, sudden swerve or accident.


What are seat belt pretensioners (front and outboard rear seats)?

The pretensioners help the seat belts to quickly restrain the occupants by retracting the seat belts when the vehicle is subjected to certain types of severe frontal or side collision or a vehicle rollover.

The pretensioners do not activate in the event of a minor frontal impact, a minor side impact or a rear impact.

Observe the following precautions to reduce the risk of injury in the event of sudden braking, sudden swerving or an accident. Failure to do so may cause death or serious injury.

  • Do not place anything, such as a cushion, on the front passenger’s seat. Doing so will disperse the passenger’s weight, which prevents the sensor from detecting the passenger’s weight properly. As a result, the seat belt pretensioner for the front passenger’s seat may not activate in the event of a collision.
  • If the pretensioner has activated, the SRS warning light will come on. In that case, the seat belt cannot be used again and must be replaced at your Toyota dealer.

When should I replace the belt after the pretensioner has been activated?

If the vehicle is involved in multiple collisions, the pretensioner will activate for the first collision, but will not activate for the second or subsequent collisions.


What happens if the SRS airbags deploy (inflate)?

  • Slight abrasions, burns, bruising etc., may be sustained from SRS airbags, due to the extremely high speed deployment (inflation) by hot gases.
  • A loud noise and white powder will be emitted.
  • Parts of the airbag module (steering wheel hub, airbag cover and inflator) as well as the front seats, parts of the front and rear pillars, and roof side rails, may be hot for several minutes. The airbag itself may also be hot.
  • The windshield may crack.
  • The hybrid system will be stopped and fuel supply to the engine will be stopped.
  • The brakes and stop lights will be controlled automatically.
  • The interior lights will turn on automatically.
  • The emergency flashers will turn on automatically.
  • For Safety Connect subscribers, if any of the following situations occur, the system is designed to send an emergency call to the response center, notifying them of the vehicle’s location (without needing to push the “SOS” button) and an agent will attempt to speak with the occupants to ascertain the level of emergency and assistance required. If the occupants are unable to communicate, the agent automatically treats the call as an emergency and helps to dispatch the necessary emergency services: an SRS airbag is deployed, a seat belt pretensioner is activated, the vehicle is involved in a severe rear-end collision.

What are the SRS airbag deployment conditions (SRS front airbags)?

  • The SRS front airbags will deploy in the event of an impact that exceeds the set threshold level (the level of force corresponding to an approximately 12 – 18 mph [20 – 30 km/h] frontal collision with a fixed wall that does not move or deform).
  • However, this threshold velocity will be considerably higher in the following situations: If the vehicle strikes an object, such as a parked vehicle or sign pole, which can move or deform on impact; If the vehicle is involved in an underride collision, such as a collision in which the front of the vehicle underrides, or goes under, the bed of a truck.
  • Depending on the type of collision, it is possible that only the seat belt pretensioners will activate.
  • The SRS front airbags for the front passenger will not activate if there is no passenger sitting in the front passenger seat. However, the SRS front airbags for the front passenger may deploy if luggage is put in the seat, even if the seat is unoccupied.
  • The SRS seat cushion airbag on the front passenger seat will not operate if the occupant is not wearing a seat belt.

What are the SRS airbag deployment conditions (SRS side and curtain shield airbags)?

  • The SRS side and curtain shield airbags will deploy in the event of an impact that exceeds the set threshold level (the level of force corresponding to the impact force produced by an approximately 3300 lb. [1500 kg] vehicle colliding with the vehicle cabin from a direction perpendicular to the vehicle orientation at an approximate speed of 12 – 18 mph [20 – 30 km/h]).
  • Both SRS curtain shield airbags will deploy in the event of a side collision on either side.
  • Both SRS curtain shield airbags will deploy in the event of vehicle rollover.
  • Both SRS curtain shield airbags may also deploy in the event of a severe frontal collision.

Under what conditions may the SRS airbags deploy (inflate), other than a collision?

The SRS front airbags and SRS curtain shield airbags may also deploy if a serious impact occurs to the underside of your vehicle. Some examples are shown in the illustration.

  • Hitting a curb, edge of pavement or hard surface.
  • Falling into or jumping over a deep hole.
  • Landing hard or falling.

The SRS curtain shield airbags may also deploy under the situations shown in the illustration.

  • The angle of vehicle tip-up is marginal.
  • The vehicle skids and hits a curb stone.

What types of collisions may not deploy the SRS airbags (SRS front airbags)?

The SRS front airbags do not generally inflate if the vehicle is involved in a side or rear collision, if it rolls over, or if it is involved in a low-speed frontal collision. But, whenever a collision of any type causes sufficient forward deceleration of the vehicle, deployment of the SRS front airbags may occur.

  • Collision from the side
  • Collision from the rear
  • Vehicle rollover

What types of collisions may not deploy the SRS airbags (SRS side and curtain shield airbags)?

The SRS side and curtain shield airbags may not activate if the vehicle is subjected to a collision from the side at certain angles, or a collision to the side of the vehicle body other than the passenger compartment.

  • Collision from the side to the vehicle body other than the passenger compartment
  • Collision from the side at an angle

The SRS side airbags do not generally inflate if the vehicle is involved in a frontal or rear collision, if it rolls over, or if it is involved in a low-speed side collision.

  • Collision from the front
  • Collision from the rear
  • Vehicle rollover

When should I contact my Toyota dealer regarding SRS airbags?

In the following cases, the vehicle will require inspection and/or repair. Contact your Toyota dealer as soon as possible.

  • Any of the SRS airbags have been inflated.
  • The front of the vehicle is damaged or deformed, or was involved in an accident that was not severe enough to cause the SRS front airbags to inflate.
  • A portion of a door or its surrounding area is damaged, deformed or has had a hole made in it, or the vehicle was involved in an accident that was not severe enough to cause the SRS side and curtain shield airbags to inflate.
  • The pad section of the steering wheel, dashboard near the front passenger airbag or lower portion of the instrument panel is scratched, cracked, or otherwise damaged.
  • The seat cushion surface is scratched, cracked, or otherwise damaged.
  • The surface of the seats with the SRS side airbag is scratched, cracked, or otherwise damaged.
  • The portion of the front pillars, rear pillars or roof side rail garnishes (padding) containing the SRS curtain shield airbags inside is scratched, cracked, or otherwise damaged.

What are the SRS airbag precautions?

Observe the following precautions regarding the SRS airbags. Failure to do so may cause death or serious injury.

  • The driver and all passengers in the vehicle must wear their seat belts properly. The SRS airbags are supplemental devices to be used with the seat belts.
  • The SRS driver airbag deploys with considerable force, and can cause death or serious injury especially if the driver is very close to the airbag. The National Highway Traffic Safety Administration (NHTSA) advises: Since the risk zone for the driver’s airbag is the first 2 – 3 in. (50 – 75 mm) of inflation, placing yourself 10 in. (250 mm) from your driver airbag provides you with a clear margin of safety. This distance is measured from the center of the steering wheel to your breastbone. If you sit less than 10 in. (250 mm) away now, you can change your driving position in several ways:
    • Move your seat to the rear as far as you can while still reaching the pedals comfortably.
    • Slightly recline the back of the seat. Although vehicle designs vary, many drivers can achieve the 10 in. (250 mm) distance, even with the driver seat all the way forward, simply by reclining the back of the seat somewhat. If reclining the back of your seat makes it hard to see the road, raise yourself by using a firm, non-slippery cushion, or raise the seat if your vehicle has that feature.
    • If your steering wheel is adjustable, tilt it downward. This points the airbag toward your chest instead of your head and neck.
  • The seat should be adjusted as recommended by NHTSA above, while still maintaining control of the foot pedals, steering wheel, and your view of the instrument panel controls.
  • If the seat belt extender has been connected to the front seat belt buckles but the seat belt extender has not also been fastened to the latch plate of the seat belt, the SRS front airbags will judge that the driver and front passenger are wearing the seat belt even though the seat belt has not been connected. In this case, the SRS front airbags may not activate correctly in a collision, resulting in death or serious injury in the event of a collision. Be sure to wear the seat belt with the seat belt extender.
  • The SRS front passenger airbag also deploys with considerable force, and can cause death or serious injury especially if the front passenger is very close to the airbag. The front passenger seat should be as far from the airbag as possible with the seatback adjusted, so the front passenger sits upright.
  • Improperly seated and/or restrained infants and children can be killed or seriously injured by a deploying airbag. An infant or child who is too small to use a seat belt should be properly secured using a child restraint system. Toyota strongly recommends that all infants and children be placed in the rear seats of the vehicle and properly restrained. The rear seats are safer for infants and children than the front passenger seat.
  • Do not sit on the edge of the seat or lean against the dashboard.
  • Do not allow a child to stand in front of the SRS front passenger airbag unit or sit on the knees of a front passenger.
  • Do not allow the front seat occupants to hold items on their knees.
  • Do not lean against the door, the roof side rail or the front, side and rear pillars.
  • Do not allow anyone to kneel on the passenger seat toward the door or put their head or hands outside the vehicle.
  • Do not attach anything to or lean anything against areas such as the dashboard, steering wheel pad and lower portion of the instrument panel. These items can become projectiles when the SRS driver, front passenger and knee airbags deploy.
  • Do not attach anything to areas such as a door, windshield, side window, front or rear pillar, roof side rail and assist grip.
  • Vehicles without smart key system: Do not attach any heavy, sharp or hard objects such as keys and accessories to the key. The objects may restrict the SRS knee airbag inflation or be thrust into the driver’s seat area by the force of the deploying airbag, thus causing a danger.
  • Do not hang coat hangers or other hard objects on the coat hooks. All of these items could become projectiles and may cause death or serious injury, should the SRS curtain shield airbags deploy.
  • If a vinyl cover is put on the area where the SRS knee airbag will deploy, be sure to remove it.
  • Do not use seat accessories which cover the parts where the SRS side airbags and SRS seat cushion airbag inflate as they may interfere with inflation of the SRS airbags. Such accessories may prevent the SRS side airbags and SRS seat cushion airbag from activating correctly, disable the system or cause the SRS side airbags and SRS seat cushion airbag to inflate accidentally, resulting in death or serious injury.
  • Do not strike or apply significant levels of force to the area of the SRS airbag components or the front doors. Doing so can cause the SRS airbags to malfunction.
  • Do not touch any of the component parts immediately after the SRS airbags have deployed (inflated) as they may be hot.
  • If breathing becomes difficult after the SRS airbags have deployed, open a door or window to allow fresh air in, or leave the vehicle if it is safe to do so. Wash off any residue as soon as possible to prevent skin irritation.
  • If the areas where the SRS airbags are stored, such as the steering wheel pad and front and rear pillar garnishes, are damaged or cracked, have them replaced by your Toyota dealer.
  • Do not place anything, such as a cushion, on the front passenger’s seat. Doing so will disperse the passenger’s weight, which prevents the sensor from detecting the passenger’s weight properly. As a result, the SRS front airbags for the front passenger may not deploy in the event of a collision.
  • Child restraint systems installed on the rear seat should not contact the front seatbacks.
  • Do not use a seat accessory, such as a cushion and seat cover, that covers the seat cushion surface.
  • Do not modify or replace the upholstery of the front seat.
  • Adjust the front passenger seat so that the head restraint does not touch the ceiling. If the head restraint is left in contact with the ceiling, the system may not detect the front passenger properly, leading to improper operation of the airbags.

How should I dispose of SRS airbag system components?

Do not dispose of your vehicle or perform any of the following modifications without consulting your Toyota dealer. The SRS airbags may malfunction or deploy (inflate) accidentally, causing death or serious injury.

  • Installation, removal, disassembly and repair of the SRS airbags
  • Repairs, modifications, removal or replacement of the steering wheel, instrument panel, dashboard, seats or seat upholstery, front, side and rear pillars, roof side rails, front door panels, front door trims or front door speakers
  • Modifications to the front door panel (such as making a hole in it)
  • Repairs or modifications of the front fender, front bumper, or side of the occupant compartment
  • Installation of a grille guard (bull bars, kangaroo bar, etc.), snow plows, winches or roof luggage carrier
  • Modifications to the vehicle’s suspension system
  • Installation of electronic devices such as mobile two-way radios and CD players
  • Modifications to your vehicle for a person with a physical disability

What are the precautions for the front passenger occupant classification system?

Observe the following precautions regarding the front passenger occupant classification system. Failure to do so may cause death or serious injury.

  • Wear the seat belt properly.
  • Make sure the front passenger’s seat belt plate has not been left inserted into the buckle before someone sits in the front passenger seat.
  • Make sure the “AIR BAG OFF” indicator light is not illuminated when using the seat belt extender for the front passenger seat. If the “AIR BAG OFF” indicator light is illuminated, disconnect the extender tongue from the seat belt buckle, and reconnect the seat belt. Reconnect the seat belt extender after making sure the “AIR BAG ON” indicator light is illuminated. If you use the seat belt extender while the “AIR BAG OFF” indicator light is illuminated, the SRS airbags for the front passenger will not activate, which could cause death or serious injury in the event of a collision.
  • Do not apply a heavy load to the front passenger seat or equipment (e.g. seatback pocket).
  • Do not put weight on the front passenger seat by putting your hands or feet on the front passenger seat seatback from the rear passenger seat.
  • Do not let a rear passenger lift the front passenger seat with their feet or press on the seatback with their legs.
  • Do not put objects under the front passenger seat.
  • Do not recline the front passenger seatback so far that it touches a rear seat. This may cause the “AIR BAG OFF” indicator light to be illuminated, which indicates that the SRS airbags for the front passenger will not activate in the event of a severe accident. If the seatback touches the rear seat, return the seatback to a position where it does not touch the rear seat. Keep the front passenger seatback as upright as possible when the vehicle is moving. Reclining the seatback excessively may lessen the effectiveness of the seat belt system.
  • If an adult sits in the front passenger seat, the “AIR BAG ON” indicator light is illuminated. If the “AIR BAG OFF” indicator is illuminated, ask the passenger to sit up straight, well back in the seat, feet on the floor, and with the seat belt worn correctly. If the “AIR BAG OFF” indicator still remains illuminated, either ask the passenger to move to the rear seat, or if that is not possible, move the front passenger seat fully rearward.
  • When it is unavoidable to install a forward-facing child restraint system on the front passenger seat, install the child restraint system on the front passenger seat in the proper order.
  • Do not modify or remove the front seats.
  • Do not kick the front passenger seat or subject it to severe impact. Otherwise, the SRS warning light may come on to indicate a malfunction of the front passenger occupant classification system. In this case, contact your Toyota dealer immediately.
  • Child restraint systems installed on the rear seat should not contact the front seatbacks.
  • Do not use a seat accessory, such as a cushion and seat cover, that covers the seat cushion surface.
  • Do not modify or replace the upholstery of the front seat.
  • Adjust the front passenger seat so that the head restraint does not touch the ceiling. If the head restraint is left in contact with the ceiling, the system may not detect the front passenger properly, leading to improper operation of the airbags.

What is the condition and operation in the front passenger occupant classification system for an Adult?

Indicators/warning lights “AIR BAG ON” and “AIR BAG OFF” indicator lights “AIR BAG ON”
SRS warning light Off
Driver’s and front passenger’s seat belt reminder light Off*2 or flashing*3
Devices Front passenger airbag Activated
Front passenger seat cushion airbag Activated*2 or deactivated*3

*1: The system judges a person of adult size as an adult. When a smaller adult sits in the front passenger seat, the system may not recognize him/her as an adult depending on his/her physique and posture.

*2: In the event the front passenger is wearing a seat belt.

*3: In the event the front passenger does not wear a seat belt.


What is the condition and operation in the front passenger occupant classification system for a Child?

Indicators/warning lights “AIR BAG ON” and “AIR BAG OFF” indicator lights “AIR BAG OFF” or “AIR BAG ON”*4
SRS warning light Off
Driver’s and front passenger’s seat belt reminder light Off*2 or flashing*3
Devices Front passenger airbag Deactivated or activated*4
Front passenger seat cushion airbag Deactivated or activated*2, 4

*2: In the event the front passenger is wearing a seat belt.

*3: In the event the front passenger does not wear a seat belt.

*4: For some children, child in seat, child in booster seat or child in convertible seat, the system may not recognize him/her as a child. Factors which may affect this can be the physique or posture.


What is the condition and operation in the front passenger occupant classification system for a Child restraint system with infant?

Indicators/warning lights “AIR BAG ON” and “AIR BAG OFF” indicator lights “AIR BAG OFF”*6
SRS warning light Off
Driver’s and front passenger’s seat belt reminder light Off*2 or flashing*3
Devices Front passenger airbag Deactivated
Front passenger seat cushion airbag Deactivated

*2: In the event the front passenger is wearing a seat belt.

*3: In the event the front passenger does not wear a seat belt.

*5: Never install a rear-facing child restraint system on the front passenger seat. A forward-facing child restraint system should only be installed on the front passenger seat when it is unavoidable.

*6: In case the indicator light is not illuminated, consult this manual on how to install the child restraint system properly.


What is the condition and operation in the front passenger occupant classification system when Unoccupied?

Indicators/warning lights “AIR BAG ON” and “AIR BAG OFF” indicator lights “AIR BAG OFF”
SRS warning light Off
Driver’s and front passenger’s seat belt reminder light Off
Devices Front passenger airbag Deactivated
Front passenger seat cushion airbag Deactivated

What happens if there is a malfunction in the front passenger occupant classification system?

Indicators/warning lights “AIR BAG ON” and “AIR BAG OFF” indicator lights “AIR BAG OFF”
SRS warning light On
Driver’s and front passenger’s seat belt reminder light On
Devices Front passenger airbag Deactivated
Front passenger seat cushion airbag Deactivated

What are the exhaust gas precautions?

Harmful substance to the human body is included in exhaust gases if inhaled.

Exhaust gases contain harmful carbon monoxide (CO), which is colorless and odorless. Observe the following precautions. Failure to do so may cause exhaust gases to enter the vehicle and may lead to an accident caused by light-headedness, or may lead to death or a serious health hazard.

Important points while driving:

  • Keep the back door closed.
  • If you smell exhaust gases in the vehicle even when the back door is closed, open the side windows and have the vehicle inspected at your Toyota dealer as soon as possible.

When parking:

  • If the vehicle is in a poorly ventilated area or a closed area, such as a garage, stop the hybrid system.
  • Do not leave the hybrid system operating for a long time. If such a situation cannot be avoided, park the vehicle in an open space and ensure that exhaust fumes do not enter the vehicle interior.
  • Do not leave the hybrid system operating in an area with snow build-up, or where it is snowing. If snowbanks build up around the vehicle while the hybrid system is operating, exhaust gases may collect and enter the vehicle.

Exhaust pipe:

The exhaust system needs to be checked periodically. If there is a hole or crack caused by corrosion, damage to a joint or abnormal exhaust noise, be sure to have the vehicle inspected and repaired by your Toyota dealer.


What precautions should I take when riding with children?

Observe the following precautions when children are in the vehicle. Use a child restraint system appropriate for the child, until the child becomes large enough to properly wear the vehicle’s seat belt.

  • It is recommended that children sit in the rear seats to avoid accidental contact with the shift lever, wiper switch, etc.
  • Use the rear door child-protector lock or the window lock switch to avoid children opening the door while driving or operating the power window accidentally.
  • Do not let small children operate equipment which may catch or pinch body parts, such as the power window, hood, back door, seats, etc.

When children are in the vehicle:

Never leave children unattended in the vehicle, and never allow children to have or use the key.

Children may be able to start the vehicle or shift the vehicle into neutral. There is also a danger that children may injure themselves by playing with the side windows, the moon roof (if equipped), the panoramic moon roof (if equipped) or other features of the vehicle. In addition, heat build-up or extremely cold temperatures inside the vehicle can be fatal to children.


What are the points to remember before installing a child restraint system?

The laws of all 50 states of the U.S.A. as well as Canada now require the use of child restraint systems.

  • Prioritize and observe the warnings, as well as the laws and regulations for child restraint systems.
  • Use a child restraint system until the child becomes large enough to properly wear the vehicle’s seat belt.
  • Choose a child restraint system that suits your vehicle and is appropriate to the age and size of the child.

When a child is riding:

Observe the following precautions. Failure to do so may result in death or serious injury.

  • For effective protection in automobile accidents and sudden stops, a child must be properly restrained, using a seat belt or child restraint system which is correctly installed. For installation details, refer to the operation manual enclosed with the child restraint system. General installation instructions are provided in this manual.

What are the precautions when handling the child restraint system?

If the child restraint system is not properly fixed in place, the child or other passengers may be seriously injured or even killed in the event of sudden braking, sudden swerving, or an accident.

  • If the vehicle were to receive a strong impact from an accident, etc., it is possible that the child restraint system has damage that is not readily visible. In such cases, do not reuse the restraint system.
  • Make sure you have complied with all installation instructions provided with the child restraint system manufacturer and that the system is properly secured.
  • Keep the child restraint system properly secured on the seat even if it is not in use. Do not store the child restraint system unsecured in the passenger compartment.
  • If it is necessary to detach the child restraint system, remove it from the vehicle or store it securely in the luggage compartment.

What are the types of child restraint system installation methods?

Confirm with the operation manual enclosed with the child restraint system about the installation of the child restraint system.

Installation method Page
Seat belt attachment P.54
Child restraint LATCH anchors attachment P.59
Anchor brackets (for top tether strap) attachment P.61

How do I install a child restraint system to a front passenger seat?

For the safety of a child, install a child restraint system to a rear seat. When installing the child restraint system to a front passenger seat is unavoidable, adjust the seat as follows and install the child restraint system.

  • Adjust the seatback angle to the most upright position.
  • Move the front seat fully rearward. If the passenger seat height can be adjusted, move it to the uppermost position.
  • If the head restraint interferes with the child restraint system installation and the head restraint can be removed, remove the head restraint. Otherwise, put the head restraint in the uppermost position.

Observe the following precautions. Failure to do so may result in death or serious injury.

  • Never install a rear-facing child restraint system on the front passenger seat even if the “AIR BAG OFF” indicator light is illuminated. In the event of an accident, the force of the rapid inflation of the front passenger airbag can cause death or serious injury to the child if the rear-facing child restraint system is installed on the front passenger seat.
  • A forward-facing child restraint system may be installed on the front passenger seat only when it is unavoidable. A child restraint system that requires a top tether strap should not be used in the front passenger seat since there is no top tether strap anchor for the front passenger seat.

How do I fix a child restraint system with a seat belt?

A child restraint system for a small child or baby must itself be properly restrained on the seat with the lap portion of the lap/shoulder belt.

Installing child restraint system using a seat belt (child restraint lock function belt):

Install the child restraint system in accordance to the operation manual enclosed with the child restraint system.

Rear-facing Infant seat/convertible seat:

1 Adjust the rear seat. If there is a gap between the child restraint system and the seatback, adjust the seatback angle until good contact is achieved.

2 Place the child restraint system on the rear seat facing the rear of the vehicle.

3 Run the seat belt through the child restraint system and insert the plate into the buckle. Make sure that the belt is not twisted.

4 Fully extend the shoulder belt and allow it to retract to put it in lock mode. In lock mode, the belt cannot be extended.

5 While pushing the child restraint system down into the rear seat, allow the shoulder belt to retract until the child restraint system is securely in place. After the shoulder belt has retracted to a point where there is no slack in the belt, pull the belt to check that it cannot be extended.

6 After installing the child restraint system, rock it back and forth to ensure that it is installed securely.

Forward-facing Convertible seat:

1 Adjust the seat. When using the front passenger seat: If installing the child restraint system to the front passenger seat is unavoidable, refer to P.53 for front passenger seat adjustment.

When using the rear seat: If there is a gap between the child restraint system and the seatback, adjust the seatback angle until good contact is achieved.

2 If the head restraint interferes with the child restraint system installation and the head restraint can be removed, remove the head restraint.

3 Place the child restraint system on the seat facing the front of the vehicle.

4 Run the seat belt through the child restraint system and insert the plate into the buckle. Make sure that the belt is not twisted.

5 Fully extend the shoulder belt and allow it to retract to put it in lock mode. In lock mode, the belt cannot be extended.

6 While pushing the child restraint system into the rear seat, allow the shoulder belt to retract until the child restraint system is securely in place. After the shoulder belt has retracted to a point where there is no slack in the belt, pull the belt to check that it cannot be extended.

7 If the child restraint has a top tether strap, follow the child restraint manufacturer’s operation manual regarding the installation, using the top tether strap to latch onto the top tether strap anchor.

8 After installing the child restraint system, rock it back and forth to ensure that it is installed securely.

Booster seat:

1 If installing the child restraint system to the front passenger seat is unavoidable, refer to P.53 for front passenger seat adjustment.

2 High back type: If the head restraint interferes with your child restraint system, and the head restraint can be removed, remove the head restraint.

3 Place the child restraint system on the seat facing the front of the vehicle.

4 Sit the child in the child restraint system. Fit the seat belt to the child restraint system according to the manufacturer’s instructions and insert the plate into the buckle. Make sure that the belt is not twisted.

Check that the shoulder belt is correctly positioned over the child’s shoulder and that the lap belt is as low as possible.

When installing a child restraint system:

Observe the following precautions. Failure to do so may result in death or serious injury.

  • Do not allow children to play with the seat belt. If the seat belt becomes twisted around a child’s neck, it may lead to choking or other serious injuries that could result in death. If this occurs and the buckle cannot be unfastened, scissors should be used to cut the belt.
  • Ensure that the belt and plate are securely locked and the seat belt is not twisted.
  • Shake the child restraint system left and right, and forward and backward to ensure that it has been securely installed.
  • After securing a child restraint system, never adjust the seat.
  • When a booster seat is installed, always ensure that the shoulder belt is positioned across the center of the child’s shoulder. The belt should be kept away from the child’s neck, but not so that it could fall off the child’s shoulder.
  • Follow all installation instructions provided by the child restraint system manufacturer.

How do I remove a child restraint system installed with a seat belt?

Press the buckle release button and fully retract the seat belt.

When releasing the buckle, the child restraint system may spring up due to the rebound of the seat cushion. Release the buckle while holding down the child restraint system.

Since the seat belt automatically reels itself, slowly return it to the stowing position.


How do I fix a child restraint system with a child restraint LATCH anchor?

LATCH anchors are provided for the outboard rear seats.

When installing in the rear outboard seats:

Install the child restraint system in accordance to the operation manual enclosed with the child restraint system.

1 Adjust the seat. If there is a gap between the child restraint system and the seatback, adjust the seatback angle until good contact is achieved.

2 If the head restraint interferes with the child restraint system installation and the head restraint can be removed, remove the head restraint.

3 Latch the hooks of the lower attachments onto the LATCH anchors. For owners in Canada: The symbol on a child restraint system indicates the presence of a lower connector system.

4 If the child restraint has a top tether strap, follow the child restraint manufacturer’s operation manual regarding the installation, using the top tether strap to latch onto the top tether strap anchor.

5 After installing the child restraint system, rock it back and forth to ensure that it is installed securely.

When installing in the rear center seat:

There are no LATCH anchors behind the rear center seat. However, the inboard LATCH anchors of the outboard seats, which are 17.3 in. (440 mm) apart, can be used if the child restraint system manufacturer’s instructions permit use of those anchors with the anchor spacing stated.

Child restraint systems with rigid lower attachments cannot be installed in the center seat. This type of child restraint system can only be installed in the outboard seat.

Anchor brackets (for top tether strap):

Anchor brackets are provided for each rear seat.

Use anchor brackets when fixing the top tether strap.

Fixing the top tether strap to the anchor bracket:

Install the child restraint system in accordance to the operation manual enclosed with the child restraint system.

Outboard rear seats:

1 Remove the head restraint.

2 Latch the hook onto the anchor bracket and tighten the top tether strap. Make sure the top tether strap is securely latched.

3 If the head restraint does not interfere with the child restraint system installation, install the head restraint.

Center rear seat:

1 Adjust the head restraint to the upmost position. If the head restraint interferes with your child restraint system, and the head restraint can be removed, remove the head restraint.

2 Latch the hook onto the anchor bracket and tighten the top tether strap. Make sure the top tether strap is securely latched.

When installing the child restraint system with the head restraint being raised, be sure to have the top tether strap pass underneath the head restraint.

When installing a child restraint system:

Observe the following precautions. Failure to do so may result in death or serious injury.

  • When securing some types of child restraint systems in rear seats, it may not be possible to properly use the seat belts in positions next to the child restraint without interfering with it or affecting seat belt effectiveness. Be sure your seat belt fits snugly across your shoulder and low on your hips. If it does not, or if it interferes with the child restraint, move to a different position. Failure to do so may result in death or serious injury.
  • When installing a child restraint system in the center rear seat, adjust both seatbacks at the same angle. Otherwise, the child restraint system cannot be securely restrained and this may cause death or serious injuries in the event of sudden braking, sudden swerving or an accident.
  • When installing a booster seat: To prevent the belt from going into ALR lock mode, do not fully extend the shoulder belt. ALR mode causes the belt to tighten only. This could cause injury or discomfort to the child.
  • Do not use a seat belt extender: If a seat belt extender is used when installing a child restraint system, the seat belt will not securely hold the child restraint system, which could cause death or serious injury to the child or other passengers in the event of sudden braking, sudden swerving or an accident.
  • When using the LATCH anchors, be sure that there are no foreign objects around the anchors and that the seat belt is not caught behind the child restraint system.
  • Follow all installation instructions provided by the child restraint system manufacturer.
  • Never attach two child restraint system attachments to the same anchor. In a collision, one anchor may not be strong enough to hold two child restraint system attachments and may break. If the LATCH anchors are already in use, use the seat belt to install a child restraint system in the center seat.
  • When securing some types of child restraint systems in rear seats, it may not be possible to properly use the seat belts in positions next to the child restraint without interfering with it or affecting seat belt effectiveness. Be sure your seat belt fits snugly across your shoulder and low on your hips. If it does not, or if it interferes with the child restraint, move to a different position. Failure to do so may result in death or serious injury.
  • If the seat is adjusted, reconfirm the security of the child restraint system.
  • Center rear seat: When installing the child restraint system with the head restraint being raised, after the head restraint has been raised and then the anchor bracket has been fixed, do not lower the head restraint.

What are the Safety Connect services?

Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular technology to provide safety and security features to subscribers. Safety Connect is supported by Toyota’s designated response center, which operates 24 hours per day, 7 days per week.

Subscribers have the following Safety Connect services available:

  • Automatic Collision Notification: Helps drivers receive necessary response from emergency service providers.
  • Stolen Vehicle Location: Helps drivers in the event of vehicle theft.
  • Emergency Assistance Button (“SOS”): Connects drivers to response-center support.
  • Enhanced Roadside Assistance: Provides drivers various on-road assistance.

What do the Safety Connect LED light Indicators mean?

When the power switch is turned to ON, the red indicator light comes on for 2 seconds then turns off. Afterward, the green indicator light comes on, indicating that the service is active.

The following indicator light patterns indicate specific system usage conditions:

  • Green indicator light on = Active service
  • Green indicator light flashing = Safety Connect call in process
  • Red indicator light (except at vehicle start-up) = System malfunction (contact your Toyota dealer)
  • No indicator light (off) = Safety Connect service not active

How do I use the Emergency Assistance Button (“SOS”)?

In the event of an emergency on the road, push the “SOS” button to reach the Safety Connect response center. The answering agent will determine your vehicle’s location, assess the emergency, and dispatch the necessary assistance required.

If you accidentally press the “SOS” button, tell the response-center agent that you are not experiencing an emergency.


What are the hybrid system features?

Your vehicle is a Hybrid Electric Vehicle. It has characteristics different from conventional vehicles. Be sure you are closely familiar with the characteristics of your vehicle, and operate it with care.

The hybrid system combines the use of a gasoline engine and an electric motor (traction motor) according to driving conditions, improving fuel efficiency and reducing exhaust emissions.

When stopped/during start off:

The gasoline engine stops* when the vehicle is stopped. During start off, the electric motor (traction motor) drives the vehicle. At slow speeds or when traveling down a gentle slope, the engine is stopped* and the electric motor (traction motor) is used.

When the shift lever is in N, the hybrid battery (traction battery) is not being charged.

* When the hybrid battery (traction battery) requires charging or the engine is warming up, etc., the gasoline engine will not automatically stop.

During normal driving:

The gasoline engine is predominantly used. The electric motor (traction motor) charges the hybrid battery (traction battery) as necessary.

When accelerating sharply:

When the accelerator pedal is depressed heavily, the power of the hybrid battery (traction battery) is added to that of the gasoline engine via the electric motor (traction motor).

When braking (regenerative braking):

The wheels operate the electric motor (traction motor) as a power generator, and the hybrid battery (traction battery) is charged.

Regenerative braking:

In the following situations, kinetic energy is converted to electric energy and deceleration force can be obtained in conjunction with the recharging of the hybrid battery (traction battery).

  • The accelerator pedal is released while driving with the shift lever in D or S.
  • The brake pedal is depressed while driving with the shift lever in D or S.

EV indicator:

The EV indicator comes on when the vehicle is driven using only the electric motor (traction motor) or the gasoline engine is stopped.

Conditions in which the gasoline engine may not stop:

The gasoline engine starts and stops automatically. However, in any of the following situations, it may not stop automatically, possibly reducing fuel economy*:

  • During gasoline engine warm-up
  • During hybrid battery (traction battery) charging
  • When the temperature of the hybrid battery (traction battery) is high or low
  • When the heater is switched on
  • When repeatedly accelerating/decelerating rapidly
  • When repeatedly operating the hybrid system for a long time
  • When driving down a long slope

* Depending on the circumstances, the gasoline engine may also not stop automatically in other situations.

Charging the hybrid battery (traction battery):

As the gasoline engine charges the hybrid battery (traction battery), the battery does not need to be charged from an outside source. However, if the vehicle is left parked for a long time the hybrid battery (traction battery) will slowly discharge. For this reason, be sure to drive the vehicle at least once every few months for at least 30 minutes or 10 miles (16 km). If the hybrid battery (traction battery) becomes fully discharged and you are unable to start the hybrid system, contact your Toyota dealer.

After the 12-volt battery has discharged or when the terminal has been removed and installed during replace, etc.:

The gasoline engine may not stop even if the vehicle is being driven by the hybrid battery (traction battery). If this continues for a few days, contact your Toyota dealer.

Sounds and vibrations specific to a Hybrid Electric Vehicle:

There may be no engine sound or vibration even though the vehicle is able to move with the “READY” indicator is illuminated. For safety, make sure to shift the shift lever to P and apply the parking brake when parked.

The following sounds or vibrations may occur when the hybrid system is operating and are not a malfunction:

  • Motor sounds may be heard from the engine compartment.
  • Sounds may be heard from the hybrid battery (traction battery) under the rear seats when the hybrid system starts or stops.
  • Relay operating sounds such as a snap or soft clank will be emitted from the hybrid battery (traction battery), under the rear seats, when the hybrid system is started or stopped.
  • Sounds from the hybrid system may be heard when the back door is open.
  • Sounds may be heard from the transmission when the gasoline engine starts or stops, when driving at low speeds, or during idling.
  • Engine sounds may be heard when accelerating sharply.
  • Sounds may be heard due to regenerative braking when the brake pedal is depressed or as the accelerator pedal is released.
  • Vibration may be felt when the gasoline engine starts or stops.
  • Cooling fan sounds may be heard from the air intake vent under the rear seat.

Maintenance, repair, recycling, and disposal:

Contact your Toyota dealer regarding maintenance, repair, recycling and disposal. Do not dispose of the vehicle yourself.

Acoustic Vehicle Alerting System:

When driving with the gasoline engine stopped, a sound, which changes in accordance with the driving speed, will be played in order to warn people nearby of the vehicle’s approach. The sound will stop when the vehicle speed exceeds approximately 22 mph (35 km/h).

In the following cases, the Acoustic Vehicle Alerting System may be difficult for surrounding people to hear:

  • In very noisy areas
  • In the wind or the rain

Also, as the Acoustic Vehicle Alerting System is installed on the front of the vehicle, it may be more difficult to hear from the rear of the vehicle compared to the front.


What happens if “Proximity Notification System Malfunction Visit Your Dealer” is displayed on the multi-information display?

The system may be malfunctioning. Have the vehicle inspected by your Toyota dealer.


How does Predictive efficient drive (if equipped) work?

This system operates based on the driving situation and traffic information to enhance fuel economy.

Predictive deceleration support:

  • When the vehicle approaches to predictive deceleration support points registered in the navigation system, the reference operation range of the ECO Accelerator Guidance on the multi-information display will be turned off to encourage the driver to reduce excessive acceleration.

The engine braking force will be increased according to the driving conditions to more efficiently charge the hybrid battery (traction battery) after the accelerator pedal is released.

Predictive SOC control:

The following types of control are performed based on data such as road and traffic information during route guidance by the navigation system to help ensure that the vehicle efficiently uses electricity.

  • When there is a long downhill slope along the route, the system reduces the hybrid battery (traction battery) level before reaching the slope to help ensure charging capacity for regenerative braking while traveling downhill.
  • When traffic congestion is predicted along the route, the system helps ensure a certain battery level before reaching congested roads to reduce the frequency of starting the engine to charge the hybrid battery (traction battery) due to low battery levels.

What are the hybrid system precautions?

Take care when handling the hybrid system, as it is a high voltage system (about 650V at maximum) as well as contains parts that become extremely hot when the hybrid system is operating. Obey the warning labels attached to the vehicle.

Running out of fuel:

When the vehicle has run out of fuel and the hybrid system cannot be started, refuel the vehicle with at least enough gasoline to make the low fuel level warning light go off. If there is only a small amount of fuel, the hybrid system may not be able to start. (The standard amount of fuel is about 2.3 gal. [8.8 L, 1.9 Imp.gal.], when the vehicle is on a level surface. This value may vary when the vehicle is on a slope. Add extra fuel when the vehicle is inclined.)

Electromagnetic waves:

  • High voltage parts and cables on Hybrid Electric Vehicles incorporate electromagnetic shielding, and therefore emit approximately the same amount of electromagnetic waves as conventional gasoline powered vehicles or home electronic appliances.
  • Your vehicle may cause sound interference in some third party-produced radio parts.

Hybrid battery (traction battery):

The hybrid battery (traction battery) has a limited service life. The lifespan of the hybrid battery (traction battery) can change in accordance with driving style and driving conditions.

Starting the hybrid system in an extremely cold environment:

When the hybrid battery (traction battery) is extremely cold (below approximately -22°F [-30°C]) under the influence of the outside temperature, it may not be possible to start the hybrid system. In this case, try to start the hybrid system again after the temperature of the hybrid battery increases due to the outside temperature increase etc.

High voltage precautions:

This vehicle has high voltage DC and AC systems as well as a 12-volt system. DC and AC high voltage is very dangerous and can cause severe burns and electric shock that may result in death or serious injury.

  • Never touch, disassemble, remove or replace the high voltage parts, cables or their connectors.
  • The hybrid system will become hot after starting as the system uses high voltage. Be careful of both the high voltage and the high temperature, and always obey the warning labels attached to the vehicle.
  • Never try to open the service plug access hole located underneath the rear seats. The service plug is used only when the vehicle is serviced and is subject to high voltage.
  • If electric wires are exposed inside or outside your vehicle, an electric shock may occur. Never touch exposed electric wires.
  • If a fire occurs in the Hybrid Electric Vehicle, leave the vehicle as soon as possible. Never use a fire extinguisher that is not meant for electric fires. Using even a small amount of water may be dangerous.
  • If your vehicle needs to be towed, do so with four wheels raised. If the wheels connected to the electric motor (traction motor) are on the ground when towing, the motor may continue to generate electricity. This may cause a fire.
  • Carefully inspect the ground under the vehicle. If you find that liquid has leaked onto the ground, the fuel system may have been damaged. Leave the vehicle as soon as possible.
  • AXAH54L models: If a fluid leak occurs, do not touch the fluid as it may be strong alkaline electrolyte from the hybrid battery (traction battery). If it comes into contact with your skin or eyes, wash it off immediately with a large amount of water or, if possible, boric acid solution. Seek immediate medical attention.
  • AXAL54L models: Do not touch the battery if liquid is leaking from or adhering to it. If electrolyte (carbonic-based organic electrolyte) from the hybrid battery (traction battery) comes into contact with the eyes or skin, it could cause blindness or skin wounds. In the unlikely event that it comes into contact with the eyes or skin, wash it off immediately with a large amount of water, and seek immediate medical attention.
  • If electrolyte is leaking from the hybrid battery (traction battery), do not approach the vehicle. Even in the unlikely event that the hybrid battery (traction battery) is damaged, the internal construction of the battery will prevent a large amount of electrolyte from leaking out. However, any electrolyte that does leak out will give off a vapor. This vapor is an irritant to skin and eyes and could cause acute poisoning if inhaled.
  • Do not bring burning or high-temperature items close to the electrolyte. The electrolyte may ignite and cause a fire.

Road accident cautions:

Observe the following precautions to reduce the risk of death or serious injury:

  • Pull your vehicle off the road, shift the shift lever to P, apply the parking brake, and turn the hybrid system off.
  • Do not touch the high voltage parts, cables and connectors.

What are the precautions for the hybrid battery (traction battery) air intake vent?

There is an air intake vent under the right side of the rear seat with the purpose of cooling the hybrid battery (traction battery).

If the vent is blocked, it may interfere with the cooling of the hybrid battery (traction battery).

If input/output of the hybrid battery (traction battery) becomes limited and the distance that the vehicle can be driven using the electric motor (traction motor) is reduced, the fuel economy may be reduced.

Do not carry large amounts of water such as water cooler bottles in the vehicle. If water spills onto the hybrid battery (traction battery), the battery may be damaged. Have the vehicle inspected by your Toyota dealer.

  • Make sure not to block the air intake vent with anything, such as a seat cover, luggage, or carpet. The input/output of the hybrid battery (traction battery) may be restricted, leading to a reduction in hybrid battery (traction battery) output and a malfunction.
  • Periodically clean the air intake vent to prevent it from clogging.
  • Do not get water or foreign materials in the air intake vent as this may cause a short circuit and damage the hybrid battery (traction battery).
  • Do not use water or other liquids to clean the air intake vent. If water is applied to the hybrid battery (traction battery) or other components, a malfunction or fire may occur.
  • Do not touch the service plug located near the air intake vent.
  • Before cleaning the air intake vent, make sure to turn the power switch off to stop the hybrid system.
  • Do not put a hand or leg in the air intake vent. If it is caught in a cooling fan, or if it touches a high voltage part that results in an electric shock, death or serious injuries may result.
  • Do not use an air blow gun, etc. Dust may be blown out, possibly causing a malfunction or output restriction of the hybrid battery (traction battery).

What is the Emergency shut off system?

When a certain level of impact is detected by the impact sensor, the emergency shut off system blocks the high voltage current and stops the fuel pump to minimize the risk of electrocution and fuel leakage. If the emergency shut off system activates, your vehicle will not restart. To restart the hybrid system, contact your Toyota dealer.


What is the Hybrid warning message?

A message is automatically displayed when a malfunction occurs in the hybrid system or an improper operation is attempted.

If a warning message is shown on the multi-information display, read the message and follow the instructions.


What happens if a warning light comes on, a warning message is displayed, or the 12-volt battery is disconnected?

The hybrid system may not start. In this case, try to start the system again. If the “READY” indicator does not come on, contact your Toyota dealer.


What are the key types provided with the vehicle?

The following keys are provided with the vehicle.

Vehicles without smart key system:

  • Master keys: Operating the wireless remote control function.
  • Key number plate

Vehicles with smart key system:

  • Electronic keys: Operating the smart key system and operating the wireless remote control function.
  • Mechanical keys

What should I do when riding in an aircraft with a key that has wireless remote control function?

When bringing a key with wireless remote control function onto an aircraft, make sure you do not press any buttons on the key while inside the aircraft cabin. If you are carrying the key in your bag etc., ensure that the buttons are not likely to be pressed accidentally. Pressing a button may cause the key to emit radio waves that could interfere with the operation of the aircraft.


How can I tell if the key battery is depleted?

Vehicles without smart key system:

  • The standard battery life is 1 to 2 years.
  • The battery will become depleted even if the wireless key is not used. The following symptoms indicate that the wireless key battery may be depleted. Replace the battery when necessary: The wireless remote control does not operate; The detection area becomes smaller.

Vehicles with smart key system:

  • The standard battery life is 1 to 2 years.
  • If the battery becomes low, an alarm will sound in the cabin and a message will be displayed on the multi-information display when the hybrid system stops.
  • To reduce key battery depletion when the electronic key is to not be used for long periods of time, set the electronic key to the battery-saving mode.
  • As the electronic key always receives radio waves, the battery will become depleted even if the electronic key is not used. The following symptoms indicate that the electronic key battery may be depleted. Replace the battery when necessary: The smart key system or the wireless remote control does not operate; The detection area becomes smaller; The LED indicator on the key surface does not turn on.

What should I do if “A New Key has been Registered Contact Your Dealer for Details” is displayed on the multi-information display (vehicles with smart key system)?

This message will be displayed each time the driver’s door is opened when the doors are unlocked from the outside for approximately 10 days after a new electronic key has been registered. If this message is displayed but you have not had a new electronic key registered, ask your Toyota dealer to check if an unknown electronic key (other than those in your possession) has been registered.


How can I prevent key damage?

  • Do not drop the keys, subject them to strong shocks or bend them.
  • Do not expose the keys to high temperatures for long periods of time.
  • Do not get the keys wet or wash them in an ultrasonic washer, etc.
  • Do not attach metallic or magnetic materials to the keys or place the keys close to such materials.
  • Do not disassemble the keys.
  • Do not attach a sticker or anything else to the surface of the keys.
  • Do not place the keys near objects that produce magnetic fields, such as TVs, audio systems and induction cookers.
  • Do not place the keys near medical electrical equipment such as low-frequency therapy equipment or microwave therapy equipment, and do not receive medical attention with the keys on your person.

How should I carry the electronic key on my person (vehicles with smart key system)?

Carry the electronic key 3.9 in. (10 cm) or more away from electric appliances that are turned on. Radio waves emitted from electric appliances within 3.9 in. (10 cm) of the electronic key may interfere with the key, causing the key to not function properly.


How do I use the master key (vehicles without smart key system)?

1 Releasing: To release the key, press the button.

2 Folding: To stow the key back in its case, push the key back to the stowed position while pressing the button.


How do I use the mechanical key (vehicles with smart key system)?

To take out the mechanical key, slide the release lever and take the key out.

The mechanical key can only be inserted in one direction, as the key only has grooves on one side. If the key cannot be inserted in a lock cylinder, turn it over and re-attempt to insert it.

After using the mechanical key, store it in the electronic key. Carry the mechanical key together with the electronic key. If the electronic key battery is depleted or the entry function does not operate properly, you will need the mechanical key.


When is it required to leave the vehicle’s key with a parking attendant (vehicles with smart key system)?

Lock the glove box as circumstances demand. Remove the mechanical key for your own use and provide the attendant with the electronic key only.


What happens if a wrong key is used?

The key cylinder rotates freely to isolate inside mechanism.


How do I unlock and lock the side doors from the outside using the entry function (vehicles with smart key system)?

Carry the electronic key to enable this function.

1 Grip the driver’s door handle to unlock the door. Holding the driver’s door handle for approximately 2 seconds unlocks all the doors.

Grip the front passenger’s door handle or rear door handle (some models) to unlock all the doors. Make sure to touch the sensor on the back of the handle. The doors cannot be unlocked for 3 seconds after the doors are locked.

2 Touch the lock sensor (the indentation on the upper part of the door handle) to lock the doors. Check that the door is securely locked.


How do I unlock and lock the side doors using the wireless remote control?

Vehicles without smart key system:

1 Locks all the doors. Check that the door is securely locked.

2 Unlocks all the doors. Pressing the button unlocks the driver’s door. Pressing the button again within 5 seconds unlocks the other doors. Press and hold to open the side windows.

Vehicles with smart key system:

1 Locks all the doors. Check that the door is securely locked.

2 Unlocks all the doors. Pressing the button unlocks the driver’s door. Pressing the button again within 5 seconds unlocks the other doors. Press and hold to open the side windows and moon roof (if equipped) or panoramic moon roof (if equipped).


How do I unlock and lock the side doors using the key?

Vehicles without smart key system:

1 Locks all the doors. Turn and hold to close the side windows.

2 Unlocks all the doors. Turning the key unlocks the driver’s door. Turning the key again within 5 seconds unlocks the other doors. Turn and hold to open the side windows.

Vehicles with smart key system:

The doors can also be locked and unlocked with the mechanical key.


How do I switch the door unlock function (vehicles with smart key system)?

It is possible to set which doors the entry function unlocks using the wireless remote control. Operate the switching operation in the vehicle or within approximately 3.2 ft. (1 m) of the vehicle.

1 Turn the power switch to OFF.

2 When the indicator light on the key surface is not on, press and hold [lock], [unlock], or [back door] for approximately 5 seconds while pressing and holding [lock] or [unlock]. The setting changes each time an operation is performed, as shown below. (When changing the setting continuously, release the buttons, wait for at least 5 seconds, and repeat step 2.)


What are the operation signals for door unlocking and locking?

Doors: A buzzer sounds and the emergency flashers flash to indicate that the doors have been locked/unlocked using the entry function or wireless remote control. (Locked: Once; Unlocked: Twice)

Side windows and moon roof (if equipped) or panoramic moon roof (if equipped): A buzzer sounds to indicate that the side windows and moon roof or panoramic moon roof are operating using the wireless remote control.


What is the security feature for door unlocking and locking?

Vehicles without smart key system:

If a door is not opened within approximately 60 seconds after the vehicle is unlocked using the wireless remote control, the security feature automatically locks the vehicle again.

Vehicles with smart key system:

If a door is not opened within approximately 60 seconds after the vehicle is unlocked using the entry function or wireless remote control, the security feature automatically locks the vehicle again. (However, depending on the location of the electronic key, the key may be detected as being in the vehicle. In this case, vehicle may be unlocked.)


What should I do if the door cannot be locked by the lock sensor on the upper part of the door handle (vehicles with smart key system)?

If the door will not lock even when the topside sensor area is touched, try touching both the topside and underside sensor areas at the same time.

When gloves are being worn, remove the gloves.


What is the door lock buzzer (vehicles with smart key system)?

If an attempt to lock the doors using the smart key system is made when a door other than the door you are locking is open, a buzzer sounds continuously for 5 seconds. Fully close the doors, and lock the vehicle once more.


How do I set the alarm (if equipped)?

Locking the doors will set the alarm system.


What should I do if the smart key system (if equipped) or the wireless remote control does not operate properly?

  • Vehicles with smart key system: Use the mechanical key to lock and unlock the doors.
  • Replace the key battery with a new one if it is depleted.

What happens if the 12-volt battery is discharged?

The doors cannot be locked and unlocked using the smart key system (if equipped) or wireless remote control. Lock or unlock the doors using the key (vehicles without smart key system) or mechanical key (vehicles with smart key system).


What is the rear seat reminder function?

  • In order to remind you not to forget luggage, etc. in the rear seat, when the power switch is turned to OFF after any of the following conditions are met, a buzzer will sound and a message will be displayed on the multi-information display for approximately 6 seconds: The hybrid system is started within 10 minutes after opening and closing a rear door. A rear door has been opened and closed after the hybrid system was started.
  • However, if a rear door is opened and then closed within approximately 2 seconds, the rear seat reminder function may not operate.
  • The rear seat reminder function determines that luggage, etc. has been placed in a rear seat based on opening and closing of a rear door. Therefore, depending on the situation, the rear seat reminder function may not operate and you may still forget luggage, etc. in the rear seat, or it may operate unnecessarily.
  • The rear seat reminder function can be enabled/disabled.

How do I unlock and lock the side doors from the inside using the door lock switch?

1 Locks all the doors

2 Unlocks all the doors


How do I unlock and lock the side doors from the inside using the inside lock buttons?

1 Locks the door

2 Unlocks the door

The front doors can be opened by pulling the inside handle even if the lock buttons are in the lock position.


How do I lock the front doors from the outside without a key?

1 Move the inside lock button to the lock position.

2 Close the door.

Vehicles without smart key system: The door cannot be locked if the key is in the power switch.


What are the automatic door locking and unlocking systems functions?

Function Operation
Speed linked door locking function All doors are automatically locked when vehicle speed is approximately 12mph (20 km/h) or higher.
Shift position linked door locking function All doors are automatically locked when shifting the shift lever to position other than P.
Shift position linked door unlocking function All doors are automatically unlocked when shifting the shift lever to P.
Driver’s door linked door unlocking function All doors are automatically unlocked when driver’s door is opened within approximately 45 seconds after turning the power switch to OFF.

What are the precautions for the back door?

Observe the following precautions. Failure to do so may result in death or serious injury.

Before driving:

  • Make sure that the back door is fully closed. If the back door is not fully closed, it may open unexpectedly while driving and hit nearby objects or luggage in the luggage compartment may be thrown out, causing an accident.
  • Do not allow children to play in the luggage compartment. If a child is accidentally locked in the luggage compartment, they could get heat exhaustion or other injuries.
  • Do not allow a child to open or close the back door. Doing so may cause the back door to operate unexpectedly, or cause the child’s hands, head, or neck to be caught by the closing back door.

Important points while driving:

  • Keep the back door closed while driving. If the back door is left open, it may hit near-by objects or luggage in the luggage compartment may be thrown out, causing an accident.

Back door handles:

Do not hang any object to the back door handles. If any object is hung, the back door may suddenly shut, causing parts of the body to be caught, resulting in death or serious injury.

Operating the back door:

Observe the following precautions. Failure to do so may cause parts of the body to be caught, resulting in death or serious injury.

  • Remove any heavy loads, such as snow and ice, from the back door before opening it. Failure to do so may cause the back door to suddenly shut again after it is opened.
  • When opening or closing the back door, thoroughly check to make sure the surrounding area is safe.
  • If anyone is in the vicinity, make sure they are safe and let them know that the back door is about to open or close.
  • Use caution when opening or closing the back door in windy weather as it may move abruptly in strong wind.
  • Vehicles without power back door: The back door may suddenly shut if it is not opened fully. It is more difficult to open or close the back door on an incline than on a level surface, so beware of the back door unexpectedly opening or closing by itself. Make sure that the back door is fully open and secure before using the luggage compartment.
  • Vehicles with power back door: The back door may suddenly shut if it is not opened fully, while on a steep incline. Make sure that the back door is secured before using the luggage compartment.
  • When closing the back door, take extra care to prevent your fingers, etc. from being caught.
  • Vehicles without power back door: When closing the back door, make sure to press it lightly on its outer surface. If the back door handle is used to fully close the back door, it may result in hands or arms being caught.

Do not pull on the back door damper stay (vehicles without power back door) or back door spindle (vehicles with power back door) to close the back door, and do not hang on the back door damper stay (vehicles without power back door) or back door spindle (vehicles with power back door). Doing so may cause hands to be caught or the back door damper stay (vehicles without power back door) or back door spindle (vehicles with power back door) to break, causing an accident.

Vehicles without power back door: If a bicycle


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