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What should I do if I smell gas near my NAPOLEON L38P2 appliance?
If you smell gas, follow these steps immediately for your safety:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbour’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
What are the key safety warnings for operating the NAPOLEON L38P2?
Please adhere to the following safety warnings for your NAPOLEON L38P2:
• This appliance is hot when operated and can cause severe burns if contacted.
• Any changes to this appliance or its control can be dangerous and are prohibited.
• Do not operate the appliance before reading and understanding operating instructions.
• To avoid risk of fire or asphyxiation, do not operate the appliance with the glass door removed.
• Do not connect 110 volts to the control valve.
• The appliance should be turned off and cooled before servicing to prevent burns.
• Do not install damaged, incomplete, or substitute components.
• Wear protective gloves, footwear, and safety glasses during installation as sheet metal edges may be sharp.
• Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid burns or clothing ignition.
• Young children should be carefully supervised when they are in the same room as the appliance. A physical barrier is recommended for at-risk individuals.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measures to protect infants/toddlers from touching hot surfaces.
• The glass and/or screen will remain hot for an extended period of time after the appliance is turned off.
• Any safety screen, guard, or barrier removed for servicing must be replaced prior to operating the appliance.
• The appliance is a vented gas-fired appliance. Do not burn wood or other materials in it.
• The appliance area must be kept clear of combustible materials, gasoline, and other flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• This appliance must not be connected to a chimney flue pipe serving a separate solid fuel burning appliance.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect and replace any part of the control system and any gas control that has been under water.
• Do not operate the appliance with the glass door removed, cracked, or broken.
• Do not strike or slam shut the appliance glass door.
• Only doors/optional fronts certified with the unit are to be installed on the appliance.
What are the general operating guidelines for the NAPOLEON L38P2?
• When installing at elevations above 4,500ft (1372m), the certified high altitude input rating should be reduced at the rate of 4% for each additional 1,000ft (305m).
• Expansion/contraction noises during heating up and cooling down cycles are normal.
• The change in flame appearance from “HI” to “LO” is more evident in natural gas than in propane.
• This appliance is approved for bathroom, bedroom, and bed-sitting room installations and is certified for mobile home installation.
• Use this appliance only with the type of gas indicated on the rating plate. It is not convertible for use with other gases unless a certified kit is used.
• A barrier designed to reduce the risk of burns from the hot viewing glass is provided and must be installed.
• This appliance is a decorative product. It is not a source of heat and is not intended to burn solid fuel.
What are the rates and efficiencies for the NAPOLEON L38P2 model series?
L38 Models
| Single-Sided | See-thru | |||
|---|---|---|---|---|
| Appliance Type | L38N | L38P | L38N2 | L38P2 |
| Fuel Type | Natural Gas | Propane | Natural Gas | Propane |
| Altitude (FT) | 0-4,500 | 0-4,500 | 0-4,500 | 0-4,500 |
| Max. Input (BTU/HR) | 24,000 | 24,000 | 24,000 | 24,000 |
| Min. Input (BTU/HR) | 18,000 | 21,000 | 18,000 | 21,000 |
| P4 | 38.5% | 38.5% | 38.5% | 38.5% |
L50 Models
| Single-Sided | See-thru | |||
|---|---|---|---|---|
| Appliance Type | L50N | L50P | L50N2 | L50P2 |
| Fuel Type | Natural Gas | Propane | Natural Gas | Propane |
| Altitude (FT) | 0-4,500 | 0-4,500 | 0-4,500 | 0-4,500 |
| Max. Input (BTU/HR) | 30,000 | 30,000 | 30,000 | 30,000 |
| Min. Input (BTU/HR) | 25,000 | 24,000 | 25,000 | 24,000 |
| P4 | 45.3% | 45.3% | 45.3% | 45.3% |
What are the recommended installation steps for the NAPOLEON L38P2?
1. Determine venting requirements before deciding the final location of the appliance.
2. Plan out the appliance enclosure, framing, fronts, accessories, etc.
3. Install rough framing.
4. Place the appliance in its final position.
5. Install nailing tabs.
6. Install appliance venting.
7. Install vent shield.
8. Install all electrical wiring.
9. Install gas lines.
10. Test the appliance.
11. Complete framing.
12. Complete finishing.
13. Complete the installation checklist in the owner’s manual and apply the serial number to the owner’s manual.
How do I install the lifting handles on my NAPOLEON L38P2?
Secure the lifting handles to the side of the appliance with the screws supplied. Once the appliance is in place, remove the four screws for each handle and discard the lifting handles. The lifting handles MUST be removed prior to rough framing the appliance.
How do I convert the venting on my NAPOLEON L38P2 from 5/8″ to 4/7″?
Follow these steps to convert the venting system:
1. Apply Mill Pac to seal the reducer to the appliance exhaust collars.
2. Secure the reducer to the exhaust collar with three screws (x3).
3. Apply red silicone to seal the reducer to the air intake collars.
4. Secure the reducer to the intake collar with three screws (x3).
5. Apply red silicone again to seal the reducer to the air intake collars.
6. Secure the reducer to the intake collar with three screws (x3).
What are the minimum air terminal location clearances for the NAPOLEON L38P2?
| CANADA | U.S.A. | Description | |
|---|---|---|---|
| A | 12″ (30.5cm) | 12″ (30.5cm) | Clearance above grade, veranda porch, deck or balcony. |
| B | 12″ (30.5cm) | 9″ (229mm) | Clearance to windows or doors that open. |
| C | 12″ (30.5cm) | 9″ (229mm) | Clearance to permanently closed windows. |
| D | 18″ (45.7cm) | 18″ (45.7cm) | Vertical clearance to ventilated soffits located above the terminal within a horizontal distance of 2′ (0.6m) from the center line of the terminal. |
| E | 12″ (30.5cm) | 12″ (30.5cm) | Clearance to unventilated soffit. |
| F | 0″ (0mm) | 0″ (0mm) | Clearance to an outside corner wall. |
| G | 0″ (0mm)*** / 2″ (51mm)*** | 0″ (0mm)*** / 2″ (51mm)*** | Clearance to an inside non-combustible corner wall / combustible corner wall. |
| H | 3′ (0.9m) | 3′ (0.9m) | Clearance to each side of the center line extended above the meter / regulator assembly. |
| I | 3′ (0.9m) | 3′ (0.9m) | Clearance to a service regulator vent outlet. |
| J | 12″ (30.5cm) | 9″ (229mm) | Clearance to a non-mechanical air supply inlet to the building or a combustion air inlet to any other appliance. |
| K | 6′ (1.8m) | 3′ (0.9m) | Clearance to a mechanical air supply inlet. |
| L | 7′ (2.1m) | 7′ (2.1m) | Clearance above a paved sidewalk or paved driveway located on public property. |
| M | 12″ (30.5cm) | 12″ (30.5cm) | Clearance under a veranda, porch or deck. |
| N | 16″ (40.6cm) | 16″ (40.6cm) | Clearance above the roof. |
| O | 2′ (0.6m) | 2′ (0.6m) | Clearance from an adjacent wall including neighbouring buildings. |
| P | 8′ (2.4m) | 8′ (2.4m) | Roof must be non-combustible without openings. |
| Q | 3′ (0.9m) | 3′ (0.9m) | See chart for wider wall dimensions. |
| R | 6′ (1.8m) | 6′ (1.8m) | See chart for deeper wall dimensions. |
| S | 12″ (30.5cm) | 12″ (30.5cm) | Clearance under a covered balcony. |
How do I assemble the firestop spacer for the NAPOLEON L38P2?
1. Install firestop standoffs onto the firestop spacer.
2. Install the firestop vent shield below the top firestop standoff.
3. Install the other firestop vent shield on the opposite side.
4. Bend the vent sleeve as shown and clip the ends together.
5. Ensure both ends line up and secure them with the supplied clip and fasteners.
6. Insert the vent sleeve tabs into the firestop spacer sockets, bend the tabs, and secure to the spacer with 4 supplied fasteners.
How do I install the battery back-up for my NAPOLEON L38P2?
In the event of a power failure, your NAPOLEON L38P2 can be operated using the supplied battery back-up. Follow these steps for installation:
A. Before beginning, turn off the gas and disconnect the electrical power supply.
B. Locate the battery housing supplied in the manual baggie.
C. Install four “AA” alkaline batteries (not supplied) into the battery housing, ensuring correct polarity. To open the housing, slide the back piece upwards and off.
D. Remove the safety screen to easily access the control compartment.
E. Attach the wire labeled “BATTERY” from the wiring harness to the battery housing.
F. Place the battery housing into the control compartment in a clean and easily accessible location.
G. Reinstall the safety screen. It must be installed at all times during appliance operation.
H. Turn the gas and electrical power back on to begin operating the appliance.
Note: Once power has been restored, remove the batteries from the holder. The system will drain the batteries if they are left in the battery holder.
How do I operate my NAPOLEON L38P2 appliance?
FOR YOUR SAFETY READ BEFORE LIGHTING
• Before operating, smell all around the appliance area for gas. Since some gas is heavier than air, check next to the floor.
• This appliance has an automatic ignition device. Do not try to light the pilot by hand.
• Do not use the appliance if any part has been underwater. Call a qualified service technician immediately.
LIGHTING INSTRUCTIONS
A. Stop! Read the safety information above.
B. If equipped, remove batteries from the transmitter and set the thermostat to its lowest setting.
C. Turn off all electrical power to the appliance.
D. Open the glass door, if applicable.
E. Turn the manual shut-off valve (on the flex connector) clockwise to the “OFF” position.
F. Wait five (5) minutes to clear out any gas. If you smell gas, STOP and follow the “WHAT TO DO IF YOU SMELL GAS” instructions. If you don’t smell gas, continue to the next step.
G. Turn the manual shut-off valve counter-clockwise to the “ON” position.
H. Turn on all electrical power to the appliance and re-install the transmitter batteries. Set the thermostat to the desired setting.
I. Turn on the remote wall switch to the appliance.
J. If the appliance will not operate, follow the “TO TURN OFF GAS” instructions and call your service technician or gas supplier.
TO TURN OFF GAS
A. Set the thermostat to its lowest setting, if equipped.
B. Turn off the remote wall switch to the appliance.
C. Turn off all electric power to the appliance if service is to be performed.
D. Turn the manual shutoff valve clockwise to the “OFF” position. Do not force.
How do I install the nailing tabs on the NAPOLEON L38P2?
1. Remove the screws from the appliance sides. Do not discard them.
2. Align the nailing tab with the holes on the appliance and secure it with the screws from step 1.
3. Secure the tab with a screw supplied in the manual baggie to the upper front frame.
For see-thru appliances, repeat these steps on the opposite side.
How do I install non-combustible board on my NAPOLEON L38P2?
1. Align the top non-combustible panel against the appliance and secure it in place with drywall screws.
2. Align the side non-combustible panels against the appliance and secure them in place with drywall screws.
Note that the 15 5/8″ (39.7cm) above and the 7″ (178mm) on either side of the appliance opening must not be finished with any combustible materials.
How do I install or remove the safety barrier on my NAPOLEON L38P2?
To remove: Carefully lift the safety barrier up and off the shoulder screws on the appliance.
To install: Hook the safety screen onto the appliance by lifting it up onto the shoulder screws. Ensure the safety barrier is installed correctly before operation.
What is the anti-condensation switch on the NAPOLEON L38P2 and how do I use it?
The NAPOLEON L38P2 has an option to change from electronic intermittent pilot ignition (IPI) to a standing pilot for cold climates. This is controlled by the anti-condensation control (ACS) switch, located to the left of the control panel.
• To activate the standing pilot, flip the switch UP.
• To use intermittent pilot ignition, flip the switch DOWN.
Turning the ACS switch on (standing pilot) will allow the pilot flame to burn continuously, which minimizes condensation on the glass and helps the appliance stabilize more quickly in colder months. During warmer months, the ACS switch can be turned off to minimize fuel consumption.
How do I remove and install the firebox glass door on my NAPOLEON L38P2?
FRONT – ACCESS SIDE
A. First, remove the safety screen assembly.
B. Remove the door trim by carefully lifting it up and off the frame of the glass door.
D. Locate the top and bottom door latches. Pull the latches forwards and away to disengage the door.
E. While keeping one hand on the glass door, tilt the top of the door forwards 90 degrees, then lift it up and out of the door latches.
F. To re-install, reverse these steps. Ensure the top and bottom door latches are properly engaged before releasing the door, and check that the door opens freely and closes with a complete seal.
FIXED SIDE – SEE-THRU ONLY
Under normal conditions, there is no reason to remove the fixed side of the firebox glass door, as servicing can be completed from the access side.
G. Remove the screws securing the door to the appliance.
H. Tilt the top of the door forward, then lift it up and out of the bottom door retainer.
I. To re-install, lift the door onto the bottom retainer, tilt the top towards the appliance, and secure with the previously removed screws.
How do I install and clean the glass media for my NAPOLEON L38P2?
Cleaning Glass Media:
Glass media may have a fine oil residue that needs to be cleaned before installation. Clean the glass with mild dish soap, drain, rinse thoroughly, and let it dry completely before placing it over the burner.
Installation:
Evenly spread the cleaned, dry glass media onto the media tray. Ensure no glass media falls into the pilot opening. If this happens, use a vacuum cleaner with a clean bag to vacuum out the stray media. Do not use more media than what was supplied with the appliance, and do not place media directly onto the burner or pilot opening.
Removing Media:
To remove the media, use a vacuum cleaner with a clean bag and vacuum it out.
How do I adjust the venturi (air shutter) on my NAPOLEON L38P2?
Your NAPOLEON L38P2 is equipped with an externally adjustable air shutter. Adjustments must be done by a qualified installer with the door, burner, and all media installed. To adjust the shutter:
• To open the shutter, pull the adjustment rod away from the appliance.
• To close the shutter, push the adjustment rod towards the appliance.
It is recommended to adjust the shutter in 1/8″ increments. Closing the shutter will cause a more yellow flame but can lead to carbonization. Opening it will cause a more blue flame but can cause flame lifting. Allow 15 to 30 minutes for the flame color to stabilize after an adjustment.
How do I adjust the pilot burner and check gas pressures on my NAPOLEON L38P2?
Pilot Adjustment:
Adjust the pilot screw to provide a properly sized flame. Turn the screw in a clockwise direction to reduce the gas flow. The pilot flame must envelop the upper 3/8″ to 1/2″ of the flame sensor.
Check Pressure Readings:
This should be performed by a qualified technician.
1. Inlet Pressure: Turn screw (A) counter-clockwise 2 or 3 turns and place a pressure gauge tubing over the test point. Check the pressure with the main burner on “HI”.
2. Outlet Pressure: Use screw (B) in the same manner as above. Check the pressure with the main burner on “HI”.
3. After taking readings, be sure to turn screws clockwise firmly to reseal. Do not over-torque.
4. Leak test with a soap and water solution.
| Pressure Reading | Natural Gas | Propane |
|---|---|---|
| Min. Inlet Gas Supply Pressure | 4.5″ w.c. (11mb) | 11″ w.c. (27mb) |
| Max. Inlet Gas Supply Pressure | *13″ w.c. (32mb) | 13″ w.c. (32mb) |
| Manifold Pressure (Under Flow Conditions) | 3.5″ w.c. (9mb) | 10″ w.c. (25mb) |
*Maximum inlet pressure not to exceed 13″
What is the recommended annual maintenance for the NAPOLEON L38P2?
The appliance and its venting system should be inspected before use and at least annually by a qualified service person. Follow these suggested checks:
A. To properly clean the burner and pilot assembly, remove the media (logs, glass, etc.) to expose both assemblies.
B. Keep the control compartment, media, burner, and air shutter opening clean by vacuuming or brushing at least once a year.
C. Check to see that all burner ports are burning. Clean out any ports that are not burning properly.
D. Check that the pilot flame is large enough to engulf the flame sensor and/or thermocouple.
E. Replace the cleaned media. Improper positioning may cause carbon buildup.
F. Check that the main burner ignites completely on all openings when turned on. A 5 to 10 second light-up period is satisfactory.
G. Check the door gaskets for damage or wear. Replace if necessary.
H. If the vent air intake system is disassembled for any reason, re-install and re-seal it per the initial installation instructions.
I. Clean the safety barrier with a vacuum brush attachment to remove lint/dust from carpeting, pets, etc.
J. Ensure the relief system performs effectively. Check the gasket for wear or damage and replace if necessary.
How do I access the controls on my NAPOLEON L38P2 for maintenance?
Access to the controls can be gained through the firebox. You must first remove the safety barrier, glass door, and front trim to reach the control components like the valve, control module, and electrical box.
How do I remove the burner assembly from my NAPOLEON L38P2?
A. Remove the safety screen and glass door.
B. Remove the media from the appliance.
C. Remove the pilot housing by removing its screws.
D. Remove the screws that secure the media tray in place. Lift the burner assembly up and out of the appliance.
How do I remove the gas valve from my NAPOLEON L38P2?
A. Remove the safety screen and glass door.
B. Remove the control cover by sliding it up and out of the clips of the front cover.
C. Remove the media tray and burner assembly.
D. Disconnect the flex connector from the valve. Remove the valve wire connections, labeling each one to aid with re-connection.
E. Remove the screws from the valve bracket and remove the valve.
F. Replace all components before returning the appliance to service.
G. After reassembly, check for gas leaks using a soap and water solution.
How do I remove the control module from my NAPOLEON L38P2?
A. Remove the safety screen and glass door.
B. Remove the control cover by sliding it up and out of the clips of the front cover.
C. Remove the two screws holding the control module in place.
D. Identify the wires plugged into the control module before disconnecting them. It is critical that wires are reconnected to the appropriate connectors.
E. Replace and reinstall components.
How do I care for the glass on my NAPOLEON L38P2?
Do not clean the glass when it is hot and do not use abrasive cleaners. Glass cleaners with ammonia will discolor the glass.
Buff lightly with a clean, dry, soft cloth to remove dust or fingerprints. Clean both sides of the glass after the first 4 hours of operation with a recommended fireplace glass cleaner. Thereafter, clean as required. If the glass is not kept clean, permanent discoloration or blemishes may result.
Do not use substitute materials for replacement. If the glass breaks, do not operate the appliance until it has been replaced by a qualified technician.
What replacement parts are available for the NAPOLEON L38P2?
General Assembly
| REF. # | Description | L38 Part Number | L50 Part Number |
|---|---|---|---|
| 1 | Fixed Door Assembly | W010-4198 | W010-4162 |
| 1 | Access Door Assembly (See-thru) | W010-4198 | W010-4162 |
| 2 | Safety Screen | W565-0216 | W565-0198 |
| 3 | Safety Barrier | W010- | W010- |
| 4 | Door Trim | W715-1149 | W715-1144 |
| 5 | Relief Door Assembly | N/A | W010-1426 |
| 6 | Door Latch Assembly | W010-3554 | W010-3554 |
| 7 | Napoleon Logo | W385-2010 | W385-2010 |
Burner Components
| REF. # | Description | L38 Part Number | L50 Part Number |
|---|---|---|---|
| 1 | Pilot Assembly (NG/P) | W010-2763 / W010-2808 | W010-2763 / W010-2808 |
| 2 | Flex Connector (c/w Shut-Off) | W175-0217 | W175-0217 |
| 3 | Valve (NG/P) | W725-0062 | W725-0062 |
| 4 | Connector | W445-0038 | W445-0038 |
| 5 | Control Board | W190-0113 | W190-0113 |
| 6 | Wire Harness | W750-0267 | W750-0267 |
| 7 | Battery Housing | W350-0702 | W350-0702 |
| 8 | Burner Assembly (NG) | W100-0225 | W100-0224 |
| 9 | Orifice (NG/P) | W456-0043 / W456-0054 | W456-0039 / W456-0052 |
| 10 | Manifold | W432-0533 | W432-0533 |
| 11 | Burner Tray Assembly | W010-4140 | W010-4139 |
| 12 | Media Cover Assembly | W010-4211 | W010-4211 |
| 13 | Power Cord | W750-0294 | W750-0294 |
How do I troubleshoot my NAPOLEON L38P2?
| Symptom | Problem | Test Solution |
|---|---|---|
| Main burner flame is a blue, lazy, transparent flame. | Blockage in vent. / Incorrect installation. | Remove blockage. For incorrect installation, refer to the “VENTING” section. |
| Flames are consistently too large or too small. Carboning occurs. | Appliance is over-fired or under-fired. | Check pressure readings as described in the pilot adjustment section. |
| Carbon is being deposited on glass, media, or combustion chamber surfaces. | Air shutter improperly adjusted. | Return air shutter to specified opening, see “venturi adjustments” section. |
| Air shutter is blocked. | Ensure air shutter opening is free of lint or other obstructions. | |
| Flame is impinging on the glass, media or combustion chamber. | Ensure the media is positioned correctly. Open air shutter. Check input rate, door gaskets, and vent liners. | |
| White / grey film forms. | Sulphur from fuel is being deposited on surfaces. | Clean the glass with a recommended gas fireplace glass cleaner. DO NOT CLEAN GLASS WHEN HOT. If not cleaned regularly, the glass may become permanently marked. |
| Exhaust fumes smelled in room, headaches. | Appliance is spilling. | Check door seal, check for exhaust damage, check that venting is installed correctly, check for negative room pressure. |
| Pilot will not light. Makes noise with no spark at pilot burner. | Wiring short/loose, poor flame rectification, no signal from remote, poor grounding, improper switch wiring, dirty pilot/sensor. | Verify thermocouple/sensor is clean and wiring is undamaged. Reprogram receiver. Verify proper grounding. Troubleshoot with a simple on/off switch. Clean sensor rod. |
| Pilot sparks but will not light. | Gas supply issue, out of propane, air in pilot line, incorrect wiring, receiver issue, valve issue. | Verify incoming gas line is “open” and pressure is within limits. Fill propane tank. Purge pilot supply line. Ensure correct wiring/grounding. Reset or replace receiver. Check/replace valve. |
| Burner continues to spark and pilot lights but main burner does not light. | Short/loose connection in sensor rod, or dirty pilot assembly components. | Verify all connections are tight and not grounding out. Clean the sensor rod, pilot hood, ignitor, or flame sensor. |
| Remote wall switch is in “off” position; burner comes on. | Wall switch mounted upside down, wire is grounding, or faulty wire. | Reverse the switch. Check for ground (short) and repair/replace wire. Replace faulty wire. |
| Remote and / or receiver is not functioning properly. | Remote controls lights but no spark or flame (locked out). | Reset by turning power source off then on. If backup batteries are installed, they must also be removed to re-program. |
| Receiver or remote has low battery. | Replace batteries. | |
| Error with synchronizing. | Reset receiver and remote. | |
| Wire connector pins are bent. | Straighten pins. | |
| Valve wiring is damaged. | Replace valve. | |
| Motor is turning, frequent beeping occurs. | Receiver batteries low. | Replace batteries. |
| Lights or blower won’t function. | Control module switch in wrong position or COM switch is unplugged. | Verify ON/OFF switch is in the “I” position. Verify “COM” switch is plugged into the front of the control module. |
| Flames are very aggressive. | Door is ajar or venting action is too great. | Ensure door is secured properly. Check venting is properly sealed or use restrictor plate. |
| Appliance won’t perform any functions. | No power to the system. | Check breaker to verify it’s in the “on” position. |
| Receiver switch in wrong position. | Verify that the 3 position switch on the receiver is in the remote position (middle). | |
| Transmitter isn’t operational. | Check battery power and battery orientation. | |
| Pilot will not light. No noise, no spark (SIT system only). | Ignition box has been locked out. | Choose one of the methods to reset the system: 1. Turn off power supply and remove backup batteries. 2. Press the on/off button on the transmitter to turn the system off, wait 2 seconds, then press it again to reset. 3. In manual flame control mode, use the down arrow to turn the flame off, wait 2 seconds, then press the up arrow to start the ignition sequence. |
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