NAPOLEON L38N (01) PDF Document

If you smell gas, follow these steps immediately:

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbour’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

Please adhere to the following safety warnings:

• This appliance is hot when operated and can cause severe burns if contacted.

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

• Any changes to this appliance or its control can be dangerous and are prohibited.

• Do not operate the appliance before reading and understanding operating instructions. Failure to do so could cause fire or injury.

• Do not operate the appliance with the glass door removed.

• Do not connect 110 volts to the control valve.

• The appliance should be turned off and cooled before servicing.

• Do not install damaged, incomplete, or substitute components.

• Children and adults should be alerted to the hazards of high surface temperature and should stay away to avoid burns or clothing ignition.

• Young children should be carefully supervised when they are in the same room as the appliance. A physical barrier is recommended if there are at-risk individuals in the house.

• Clothing or other flammable material should not be placed on or near the appliance.

• Any safety screen, guard, or barrier removed for servicing must be replaced prior to operating the appliance.

• This is a vented gas-fired appliance. Do not burn wood or other materials in it.

• Do not use this appliance if any part has been underwater. Immediately call a qualified service technician to inspect it.

1. Determine venting requirements before deciding the final location of the appliance.

2. Plan out the appliance enclosure, framing, fronts, accessories, etc.

3. Install rough framing.

4. Place the appliance in its final position.

5. Install nailing tabs.

6. Install appliance venting.

7. Install vent shield.

8. Install all electrical wirings.

9. Install gas lines.

10. Test the appliance.

11. Complete framing.

12. Complete the finishing.

13. Complete the installation checklist in the owner’s manual and apply the serial number to the owner’s manual.

Secure the lifting handles to the side of the appliance as shown with the screws supplied. Once the appliance is in place, remove the four screws for each handle. Discard the lifting handles. The lifting handles MUST be removed prior to rough framing the appliance.

1. Install firestop standoffs onto the firestop spacer.

2. Install the firestop vent shield below the top firestop standoff.

3. Install the other firestop vent shield on the opposite side.

4. Bend the vent sleeve as shown and ensure to clip the ends together.

5. Ensure both ends line up and secure them with the clip and fasteners.

6. Insert the vent sleeve tabs into the firestop spacer sockets, bend the tabs, and secure to the firestop spacer with 4 supplied fasteners.

In the event of a power failure, your appliance can be operated using the supplied battery back-up.

A. Before beginning installation, turn off the gas and disconnect the electrical power supply from the appliance.

B. Locate the battery housing supplied in the manual baggie.

C. Install four “AA” alkaline batteries (not supplied) into the battery housing, ensuring the positive and negative ends correspond with those identified on the holder. To open the battery housing, slide the back piece upwards and off.

D. Remove the safety screen to easily access the control compartment.

E. Attach the wire (on connector) labelled “BATTERY” from the wiring harness, located in the control compartment, to the battery housing.

F. Place the battery housing into the control compartment, ensuring it is in a clean and easily accessible location.

G. Reinstall the safety screen. The safety screen must be installed at all times during appliance operation.

H. Turn the gas and electrical power back on to begin operating the appliance.

Note: Once power has been restored, remove the batteries from the holder. The system will drain the batteries if they are left in the battery holder.

Before lighting, read the “FOR YOUR SAFETY READ BEFORE LIGHTING” information in your manual.

A. Stop! Read the safety information on the label.

B. Remove batteries from the transmitter and set the thermostat to the lowest setting, if equipped.

C. Turn off all electrical power to the appliance.

D. Open the glass door, if equipped.

E. Turn the manual shut-off valve clockwise to the “OFF” position. (This valve is located on the flex connector).

F. Wait five (5) minutes to clear out any gas. If you smell gas, follow the “WHAT TO DO IF YOU SMELL GAS” instructions. If you don’t smell gas, close the glass door and go to the next step.

G. Turn the manual shut-off valve counter-clockwise to the “ON” position.

H. Turn on all electrical power to the appliance and re-install the batteries into the transmitter. Set the thermostat to the desired setting, if equipped.

I. Turn on the remote wall switch to the appliance.

J. If the appliance will not operate, follow the “TO TURN OFF GAS” instructions and call your service technician or gas supplier.

A. Set the thermostat to the lowest setting, if equipped.

B. Turn off the remote wall switch to the appliance.

C. Turn off all electric power to the appliance if service is to be performed.

D. Turn the manual shutoff valve clockwise to the “OFF” position. Do not force.

1. Remove the screws from the appliance. Do not discard them.

2. Align the nailing tab with the holes on the appliance and secure it with the screws from step 1.

3. Secure with the screw supplied in the manual baggie to the upper front frame.

For see-thru appliances, repeat these steps on the opposite side.

A. To remove the safety barrier, carefully lift it up and off the shoulder screws.

B. To replace, hook the safety screen onto the appliance by lifting it up onto the shoulder screws. Ensure the safety barrier is installed correctly.

The NAPOLEON L38N has an option to change from an electronic intermittent pilot ignition (IPI) to a standing pilot for cold climates. The anti-condensation control (standing pilot) switch is located to the left of the control panel. Using your finger, flip the switch up for standing pilot or down for intermittent pilot ignition.

Turning the ACS switch on will allow the pilot flame to burn continuously. This mode minimizes condensation on the inside of the glass when the main burner is first turned on and helps the appliance and vent system stabilize more quickly in colder months.

During warmer months, the ACS switch can be turned off to minimize fuel consumption.

A. First, remove the safety screen assembly.

B. Remove the door trim by carefully lifting it up and off the frame of the glass door.

D. For door removal, locate the top and bottom door latches. Pull the latches forwards and away to disengage them. Ensure you keep one hand on the glass door during the entire removal process.

E. Tilt the top of the door forwards 90 degrees, then lift it up and out of the door latches.

F. To re-install the door, reverse these steps. Ensure the top and bottom door latches are properly engaged before releasing the door. Make sure the door opens freely and closes sealed.

Cleaning Glass Media:

Glass media may have a fine oil residue that needs to be cleaned prior to installation. Clean the glass with mild dish soap, drain, rinse thoroughly, and dry before placing over the burner.

Installation:

Evenly spread the glass media onto the media tray. Ensure no glass media falls into the pilot opening. If this happens, insert a clean bag into your vacuum cleaner and vacuum out the glass media. Do not use more media than what was supplied with the appliance, and do not place media directly onto the burner or pilot opening.

Removing Media:

Using a vacuum cleaner, use a clean bag and vacuum out the glass media.

The NAPOLEON L38N is equipped with an externally adjustable air shutter. Any adjustments must be done with the door installed, including the burner and all media. To open or close the shutter, pull the adjustment rod away from the appliance or push it towards the appliance, respectively. It is recommended to adjust the shutter in 1/8″ increments.

Closing the air shutter will cause a more yellow flame but can lead to carbonization. Opening the air shutter will cause a more blue flame but can cause flame lifting from the burner ports. Allow 15 to 30 minutes for the flame color to be established after an adjustment.

Pilot Adjustment:

Adjust the pilot screw to provide a properly sized flame. Turn it in a clockwise direction to reduce the gas flow.

Check Pressure Readings:

Inlet pressure can be checked by turning screw (A) counter-clockwise 2 or 3 turns and then placing a pressure gauge tubing over the test point. Check pressure with the main burner operating on “HI”.

Outlet pressure can be checked the same way using screw (B). Check pressure with the main burner operating on “HI”.

After taking pressure readings, be sure to turn screws clockwise firmly to reseal. Do not overtorque. Leak test with a soap and water solution.

The following are the pressure specifications:

*Maximum inlet pressure not to exceed 13″

This appliance and its venting system should be inspected at least annually by a qualified service person. The following checks are suggested:

A. To properly clean the burner and pilot assembly, remove the media (logs, rocks, glass) to expose them.

B. Keep the control compartment, media, burner, air shutter opening, and the surrounding area clean by vacuuming or brushing at least once a year.

C. Check that all burner ports are burning and clean any that are not.

D. Check that the pilot flame reaches the sensor and is large enough to engulf the flame sensor/thermocouple.

E. Replace the cleaned media. Improper positioning can cause carbon buildup.

F. Check that the main burner ignites completely on all openings when turned on. A 5 to 10 second light-up period is satisfactory.

G. Check the gaskets on the door for damage and replace if necessary.

H. If the vent air intake system is disassembled, re-install and re-seal it per the initial instructions.

I. Clean the safety barrier by vacuuming with a brush attachment to remove lint/dust.

J. Ensure the relief system performs effectively by checking the gasket for wear or damage.

A. Remove the safety screen and glass door.

B. Remove the media from the appliance.

C. Remove the pilot housing by removing the screws.

D. Remove the screws that secure the media tray in place. Lift the burner assembly up and out of the appliance.

A. Remove the safety screen and glass door.

B. Remove the control cover from the appliance by sliding it up and out of the clips of the front cover.

C. Remove the media tray and burner assembly.

D. Disconnect the flex connector from the valve. Remove the valve wire connections, labeling each one to aid with re-connection.

E. Remove the screws from the valve bracket and remove the valve.

F. Replace all components before returning the appliance to service.

G. Check for gas leaks by brushing on a soap and water solution.

Do not clean the glass when it is hot and do not use abrasive cleaners. Buff lightly with a clean, dry, soft cloth to remove dust or fingerprints. Clean both sides of the glass after the first 4 hours of operation with a recommended fireplace glass cleaner. Thereafter, clean as required. If the glass is not kept clean, permanent discoloration or blemishes may result. Do not use ammonia-based cleaners as they will discolor the glass.

If the glass should ever crack or break while the fire is burning, do not open the door until the fire is out. Do not operate the appliance until the glass has been replaced. Do not use substitute materials.

This could be caused by a blockage in the vent or incorrect installation. First, check for and remove any blockage. In very cold conditions, ice buildup may occur on the terminal and should be removed. To minimize this, vent lengths passing through unheated spaces (attics, garages) should be wrapped with an insulated mylar sleeve. If there is no blockage, refer to the “VENTING” section of your manual to ensure the installation is correct.

This indicates the appliance is over-fired or under-fired. You should check the gas pressure readings as described in the “pilot burner adjustment” section of your manual to ensure they are within the specified limits for your gas type (Natural Gas or Propane).

This can be caused by several issues:

• Air shutter improperly adjusted: Return the air shutter to the specified opening as described in the “venturi adjustments” section of the manual.

• Air shutter is blocked: Ensure the air shutter opening is free of lint or other obstructions.

• Flame impingement: Ensure the media is positioned correctly in the appliance. Open the air shutter to increase primary air. Check the input rate by verifying the manifold pressure and orifice size against the rating plate. Also, ensure the door gaskets are not broken and the seal is tight, and that vent liners are free of holes and well-sealed.

This is caused by sulphur from the fuel being deposited on the surfaces. Clean the glass with a recommended gas fireplace glass cleaner. DO NOT clean the glass when it is hot. If these deposits are not cleaned off regularly, the glass may become permanently marked.

This indicates the appliance is spilling exhaust. Check the door seal for damage. Check the exhaust system for damage. Verify that the venting is installed correctly. Your room may also be in a negative pressure state; increase the supply of fresh air to the room.

This could be due to several issues:

• Wiring: There may be a short, loose, or damaged connection. Verify the thermocouple/sensor is clean and wiring is undamaged. Check that connections are tight and not grounding out to any metal.

• No signal from remote: Reprogram the receiver code or replace the receiver.

• Poor grounding: Verify the valve and pilot assembly are properly grounded.

• Improper switch wiring: Troubleshoot the system with a simple on/off switch.

• Dirty pilot/sensor: Clean the sensor rod with a green Scotch-Brite™ pad to remove any contamination.

Please check the following:

• Gas Supply: Verify that the incoming gas line ball valve is “open” and that the inlet pressure reading is within acceptable limits (must not exceed 14″ W.C. or 34.9mb).

• Out of Propane: If you use propane, fill the tank.

• Air in Gas Line: Repeat the ignition process several times or purge the pilot supply line.

• Incorrect Wiring/Grounding: Ensure the correct polarity of thermocouple wiring and verify the pilot assembly/valve are properly grounded.

• Receiver Issue (if equipped): Reset the program by holding the reset button on the receiver for 2 beeps. Release after the second beep and press the small flame button on the remote within 20 seconds. If this fails, replace the receiver.

• Valve Issue: Check the valve and replace if necessary. Do not overtighten the thermocouple.

This is likely caused by a short or loose connection in the sensor rod, or dirty/damaged pilot assembly components. Verify all connections from the pilot assembly are tight and not grounding out to any metal. Clean the sensor rod, pilot hood, ignitor, or flame sensor with a green Scotch-Brite™ pad to remove any contamination.

The wall switch may be mounted upside down; reverse it. Alternatively, the remote wall switch and/or its wire may be grounding; check for a ground (short) and repair or replace the wire. If the wire is faulty, it will need to be replaced.

Here are several potential issues and solutions:

• Remote controls lights but no spark/flame (locked out): Reset by turning the power source off and then on. If backup batteries are installed, they must also be removed to reprogram.

• Low battery: Replace the batteries in the receiver or remote.

• Synchronization error: Reset the receiver and remote.

• Remote too far from receiver: Move the remote closer.

• Bent wire connector pins: Straighten the pins.

• Damaged valve wiring: Replace the valve.

The ignition box has likely been locked out. You can choose one of the following methods to reset the system:

1. Turn off the power supply and remove batteries from the back-up battery pack (if used).

2. To reset the DFC Board when the LED is blinking 3 times, press the on/off button on the transmitter to turn the system off. After about 2 seconds, press the on/off button again. The DFC Board will reset and the ignition sequence will start.

3. Alternatively, when the LED is blinking 3 times, you can reset by cycling the flame. In manual flame control mode, use the down arrow button to reduce the flame to off. Wait approximately 2 seconds and press the up arrow button to restart the ignition sequence.

Note: Starting from off, when you press the ‘on’ button on the transmitter, the ignition board will start to spark after about 4 seconds. The first ignition attempt will last for about 60 seconds. If there is no flame, it will wait 35 seconds and try again for another 60 seconds. If it still fails, the board will go into lock out.