NAPOLEON L38P (01) PDF Document

If you smell gas, follow these instructions exactly:

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbour’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

Please adhere to the following safety warnings:

• This appliance is hot when operated and can cause severe burns if contacted.

• Any changes to this appliance or its control can be dangerous and are prohibited.

• Do not operate the appliance before reading and understanding the operating instructions.

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

• Risk of fire or asphyxiation; do not operate the appliance with the glass door removed.

• Risk of burns. The appliance should be turned off and cooled before servicing.

• Children and adults should be alerted to the hazards of high surface temperature and should stay away to avoid burns or clothing ignition.

• Young children should be carefully supervised when they are in the same room as the appliance. A physical barrier is recommended for at-risk individuals.

• Clothing or other flammable material should not be placed on or near the appliance.

• Due to high temperatures, locate the appliance out of traffic and away from furniture and draperies.

• Any safety screen, guard, or barrier removed for servicing must be replaced prior to operating the appliance.

• This is a vented gas-fired appliance. Do not burn wood or other materials in it.

• Keep the appliance area clear and free from combustible materials, gasoline, and other flammable vapors and liquids.

• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect it.

• Do not operate the appliance with the glass door removed, cracked, or broken.

• Do not strike or slam the appliance glass door.

The danger warning for your NAPOLEON L38P fireplace is as follows:

HOT GLASS WILL CAUSE BURNS.

DO NOT TOUCH GLASS UNTIL COOLED.

NEVER ALLOW CHILDREN TO TOUCH GLASS.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at-risk individuals.

If the battery holder is equipped with 4 “AA” batteries, your NAPOLEON L38P fireplace will still have on/off functions during a power failure. Follow these steps to install the battery back-up:

A. Before beginning, turn off the gas and disconnect the electrical power supply from the appliance.

B. Locate the battery housing supplied in the manual baggie.

C. Install four “AA” alkaline batteries (not supplied) into the battery housing, ensuring the positive and negative ends correspond with those identified on the holder. To open the battery housing, slide the back piece upwards and off of the battery housing.

D. Remove the safety screen to easily access the control compartment.

E. Attach the wire (on connector) labelled “BATTERY” from the wiring harness, located in the control compartment, to the battery housing.

F. Place the battery housing into the control compartment in a clean and easily accessible location.

G. Reinstall the safety screen. The safety screen must be installed at all times during appliance operation.

H. Turn the gas and electrical power back on to begin operating the appliance.

Note: Once power has been restored, remove the batteries from the holder. The system will drain the batteries if they are left in the battery holder.

For your safety, read the following before lighting:

• Do not turn on if children or other at-risk individuals are near the appliance.

• This appliance is equipped with an ignition device that automatically lights the pilot. Do not try to light the pilot by hand.

• Before operating, smell all around the appliance area for gas, including next to the floor, because some gas is heavier than air and will settle.

• Do not use this appliance if any part has been underwater. Immediately call a qualified service technician to inspect and replace any part of the control system and any gas control that has been underwater.

When lit for the first time, the appliance will emit an odor for a few hours. This is a normal temporary condition caused by the “burn-in” of paints and lubricants used in manufacturing. Open a window to ventilate the room.

Follow these lighting instructions for your NAPOLEON L38P:

A. Stop! Read the safety information on the label.

B. Remove batteries from the transmitter and set the thermostat to the lowest setting, if equipped.

C. Turn off all electrical power to the appliance.

D. Open the glass door, if equipped.

E. Turn the manual shut-off valve clockwise to the “OFF” position. (The shut-off valve is located on the flex connector).

F. Wait five (5) minutes to clear out any gas. If you smell gas, STOP and follow the “WHAT TO DO IF YOU SMELL GAS” instructions. If you don’t smell gas, close the glass door and proceed to the next step.

G. Turn the manual shut-off valve counter-clockwise to the “ON” position.

H. Turn on all electrical power to the appliance and re-install the batteries into the transmitter. Set the thermostat to the desired setting, if equipped.

I. Turn on the remote wall switch to the appliance.

J. If the appliance will not operate, follow the “TO TURN OFF GAS” instructions and call your service technician or gas supplier.

To turn off the gas to your NAPOLEON L38P:

A. Set the thermostat to the lowest setting, if equipped.

B. Turn off the remote wall switch to the appliance.

C. Turn off all electric power to the appliance if service is to be performed.

D. Turn the manual shutoff valve clockwise to the “OFF” position. Do not force.

A. To remove the safety barrier from the appliance, carefully lift it up and off the shoulder screws.

B. To replace, hook the safety screen onto the appliance by lifting it up onto the shoulder screws. Ensure the safety barrier is installed correctly.

The NAPOLEON L38P has an option to change from an electronic intermittent pilot ignition (IPI) to a standing pilot for cold climates. This is controlled by the anti-condensation control (standing pilot) switch, located to the left of the control panel.

• To activate standing pilot, flip the switch up.

• To return to intermittent pilot, flip the switch down.

Turning the switch on (standing pilot) allows the pilot flame to burn continuously. This mode minimizes condensation on the inside of the glass when the main burner is first turned on and helps the appliance and vent system stabilize more quickly in colder months. During warmer months, the switch can be turned off to minimize fuel consumption.

Follow these steps to remove and install the firebox glass door. WARNING: Do not insert fingers in the gap between the door and the door frame or between the spring latches and door, as there is a risk of injury from the spring mechanism.

A. Remove the safety screen assembly by lifting it up and off the shoulder screws.

B. Remove the door trim by carefully lifting it up and off the frame of the glass door.

D. For door removal, locate the top and bottom door latches. Pull the latches forwards and away to disengage them.

E. Tilt the top of the door forwards 90 degrees, then lift it up and out of the door latches. Note: Ensure to leave one hand on the glass door during the entire removal process.

F. To re-install the door, reverse these steps. Ensure the top and bottom door latches are properly engaged before releasing the door. Note: Ensure the door opens freely and closes sealed.

IMPORTANT: Once latches are engaged, test to make sure that the door is sealed.

Warning:

• Clean the glass media prior to installation and ensure it is dry before applying.

• Do not change or substitute the glass media material provided with the appliance. Use only authorized replacement glass media.

• Glass media over the burner ports will cause flame lifting and sooting problems.

• Do not place any media in or around the pilot opening or on the burner ports, as this will interfere with pilot operation.

Cleaning Glass Media:

Glass media may have a fine oil residue that needs to be cleaned before installation. Clean the glass with mild dish soap, drain, rinse thoroughly, and dry before placing it over the burner.

Installation:

Evenly spread the glass media onto the media tray. Ensure no glass media falls into the pilot opening. If this happens, insert a clean bag into your vacuum cleaner and vacuum out the glass media.

Note:

• Do not use more media than what was supplied with the appliance.

• Do not place media directly onto the burner or pilot opening.

Removing Media:

Using a vacuum cleaner with a clean bag, vacuum out the glass media.

The NAPOLEON L38P is equipped with an externally adjustable air shutter. Adjustments must be done with the door, burner, and all media installed. Operate the appliance to verify the adjustment.

• To open the shutter, pull the adjustment rod away from the appliance.

• To close the shutter, push the rod towards the appliance.

It is recommended to adjust the shutter in 1/8″ increments as small adjustments can have a drastic effect on the flame appearance.

Warning:

• Air shutter adjustment must be done by a qualified installer.

• Closing the air shutter will cause a more yellow flame but can lead to carbonization. Opening the shutter will cause a more blue flame but can cause flame lifting from the burner ports. Allow 15 to 30 minutes for the flame color to be established after an adjustment.

It is important to periodically perform a visual check of the pilot and burner flames. The pilot flame should be 3/8″ – 1/2″ (9.5mm – 12.7mm) and must envelop the upper 3/8″ to 1/2″ of the flame sensor.

The main burner flame should have a mix of peaks and valleys. If any flames appear abnormal, call a service person.

This appliance and its venting system should be inspected at least annually by a qualified service person. The appliance area must be kept clear and free of combustible materials, gasoline, or other flammable vapors and liquids. The flow of combustion and ventilation air must not be obstructed. The following checks should be performed:

A. To clean the burner and pilot assembly, remove the media (glass) to expose them.

B. Keep the control compartment, media, burner, and air shutter opening clean by vacuuming or brushing at least once a year.

C. Check that all burner ports are burning and clean out any that are not.

D. Check that the pilot flame reaches the sensor and is large enough to engulf it.

E. Replace the cleaned media. Improper positioning may cause carbon which can be distributed inside the firebox and on exterior surfaces.

F. Check that the main burner ignites completely on all openings when turned on. A 5 to 10 second light-up period is satisfactory.

G. Check the door gaskets for damage and replace if necessary.

H. If the vent air intake system is disassembled, re-install and re-seal it per the initial installation instructions.

I. Clean the safety barrier with a vacuum brush attachment to remove excessive lint/dust.

J. Ensure the relief system performs effectively. Check that the gasket is not worn or damaged and replace if necessary.

Warning: Do not clean glass when hot! Do not use abrasive cleaners.

Buff lightly with a clean, dry, soft cloth to remove dust or fingerprints. Clean both sides of the glass after the first 4 hours of operation with a recommended fireplace glass cleaner. Thereafter, clean as required. If the glass is not kept clean, permanent discoloration or blemishes may result.

Note: Glass cleaners with ammonia will discolor the glass. Do not use ammonia-based cleaners.

If the glass should ever crack or break while the fire is burning, do not open the door until the fire is out. Do not operate the appliance until the glass has been replaced. Do not use substitute materials.

If your NAPOLEON L38P is equipped with plated parts, you must clean fingerprints or other marks from the plated surfaces before operating it for the first time. Use a glass cleaner or vinegar and a towel to clean. If not cleaned properly before first use, the marks can cause permanent blemishes on the plating. After the plating is cured, fingerprints and oils will not affect the finish, and little maintenance is required; just wipe clean as needed. Prolonged high-temperature burning with the door ajar may cause discoloration on plated parts.

This may be caused by a blockage in the vent. You should remove the blockage. In very cold conditions, ice buildup may occur on the terminal and should be removed. To minimize this from reoccurring, the vent lengths that pass through unheated spaces (attics, garages, crawl spaces) should be wrapped with an insulated mylar sleeve.

This could be due to the appliance being over-fired or under-fired, or an improperly adjusted air shutter. A qualified technician should check the pressure readings to ensure they are correct. The air shutter should be returned to its specified opening as per the “venturi adjustments” section in the installation manual. Also, ensure the air shutter opening is free of lint or other obstructions.

This can be caused by a few issues:

• The air shutter is improperly adjusted or blocked. A technician should adjust it to the specified opening and ensure it’s free of obstructions.

• The flame is impinging on the glass or media. Ensure the media is positioned correctly in the appliance.

• Check the input rate: a technician should check the manifold pressure and orifice size.

• Ensure door gaskets are not broken or missing and the seal is tight.

This film is sulphur from the fuel being deposited on the surfaces. Clean the glass with a recommended gas fireplace glass cleaner. DO NOT CLEAN GLASS WHEN HOT. If deposits are not cleaned off regularly, the glass may become permanently marked.

This indicates the appliance is spilling exhaust. Check the door seal for a tight fit and inspect for any exhaust damage. Ensure the venting is installed correctly. This can also be caused by the room being in a negative pressure; increase the fresh air supply to the room.

This could be due to a wiring issue (short, loose, or damaged connection). A technician should verify the thermocouple/sensor is clean, the wiring is undamaged, and all connections are tight and not grounding out to any metal. It could also be a poor ground, which a technician needs to verify.

Several issues could cause this:

• Gas Supply: Verify the incoming gas line ball valve is “open” and that the inlet pressure is within acceptable limits (not to exceed 14″ W.C. or 34.9mb).

• Out of Propane: If using propane, fill the tank.

• Air in Pilot Line: Repeat the ignition process several times or have a technician purge the pilot supply line.

• Incorrect Wiring/Grounding: A technician needs to ensure correct polarity of wiring and verify the pilot assembly/valve are properly grounded.

• Dirty Pilot/Sensor: The pilot or sensor rod may be dirty, painted, or damaged. Clean the sensor rod with a green Scotch-Brite™ pad.

• Receiver (if equipped): The receiver may need to be reset. Hold the reset button on the receiver and wait for 2 beeps. Release after the second beep. Press the small flame button on the remote within 20 seconds; you will hear another beep confirming a successful reset.

• Valve: The valve may need to be checked and replaced by a technician.

This is often caused by a short or loose connection in the sensor rod, or by dirty, painted, or damaged pilot assembly components. A service technician should verify all connections from the pilot assembly are tight and not grounding out to any metal. They should also clean the sensor rod, pilot hood, ignitor, and flame sensor with a green Scotch-Brite™ pad to remove any contamination.

This may be caused by the wall switch being mounted upside down, a grounding issue with the switch or wire, or a faulty wire. Try reversing the switch. If that does not work, have a technician check for a ground (short) and repair it or replace the faulty wire.

Here are some common issues and solutions:

• Remote is locked out (controls lights but no flame): Reset by turning the power source off and then on. If backup batteries are installed, they must also be removed to re-program.

• Low Battery: Replace the batteries in the receiver or remote.

• Error with Synchronizing: Reset the receiver and remote.

• Remote too far away: Move the remote closer to the receiver.

• Bent wire connector pins: Have a technician straighten the pins.

• Damaged valve wiring: A technician needs to replace the valve.