Free English IQOS 3 DUO (01) PDF document. Download the PDF, use the online viewer, or browse the FAQs for easy troubleshooting.
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How do I turn on the IQOS 3 DUO?
Press and hold IQOS 3 DUO Pocket Charger Button for 4 seconds, then release; Holder Status Lights and Pocket Charger Status Lights will turn on slowly.
How do I charge the IQOS 3 DUO Holder?
Insert IQOS 3 DUO Holder into the IQOS 3 DUO Pocket Charger, then close door to charge. Holder Status Light will show Holder charge level.
How do I check the battery status on the IQOS 3 DUO Holder?
Press and release the Holder Button to check status. Holder Lights indicate IQOS 3 DUO Holder battery level.
2 lights: ready for 2 uses
1 light: ready for 1 use
No lights: Holder not charged
How do I check the IQOS 3 DUO Holder status on the Pocket Charger?
Press and release Pocket Charger Button to check IQOS 3 DUO Holder battery level.
Blink Twice: ready for 2 uses
Blink Once: ready for 1 use
How do I insert a HeatStick into the IQOS 3 DUO?
Insert and gently press the HeatStick to the line on filter with filter facing outside.
How do I start heating with the IQOS 3 DUO?
Press Holder Button until IQOS 3 DUO Holder vibrates and Light(s) pulses white.
When can I begin using the IQOS 3 DUO after heating starts?
Start using once IQOS 3 DUO Holder vibrates twice.
How do I know when the experience is nearly complete on the IQOS 3 DUO?
To signal the last 30 seconds or last 2 puffs, IQOS 3 DUO Holder will vibrate twice with Light(s) pulsing white.
How do I remove the HeatStick from the IQOS 3 DUO?
Slide Cap upward and then remove used HeatStick.
How do I clean the IQOS 3 DUO Holder with the cleaning tool?
1. Slide Cap upward and remove completely.
2. Wait for device to cool down, insert IQOS Cleaning Tool and rotate gently.
How do I use the IQOS Cleaning Stick on the IQOS 3 DUO?
Insert IQOS Cleaning Stick to wipe inside of the holder. Do not touch the blade with the IQOS Cleaning Stick.
How do I check the IQOS 3 DUO Pocket Charger status?
Press and release Pocket Charger Button, to check battery level. Lights will turn on to indicate battery status.
How do I reset the IQOS 3 DUO?
Press Pocket Charger Button until lights fade out, then release. All Status Lights will turn OFF, blink twice, and progressively fade in, to confirm a RESET.
What does it mean if the IQOS 3 DUO lights blink white twice?
IQOS is outside operating temperature range (0°C-50°C) or Holder needs to be inserted in Pocket Charger with door closed till it is fully charged.
What does it mean if the IQOS 3 DUO light blinks red?
Reset IQOS 3 DUO. If red light blinking persists, contact Customer Care.
What safety warnings and instructions are there for charging the IQOS 3 DUO?
This product must only be charged using Safety Extra Low Voltage. Only charge this product indoors.
A specific detachable power supply unit is required for connecting the electrical appliance to the supply mains. The type reference of power supply unit is marked near the symbol. The type reference of the power supply is reported as SxxA2x meaning that different adaptor models can be used with the device depending on that region’s plugs.
Only charge your product with one of the following approved IQOS™ AC Power Adaptor models: S52A21, S21A20, S21A22, S21A23, S21A25, S21A27.
What general safety warnings should be followed when using the IQOS 3 DUO?
Do not attempt to open, modify, service or repair any component of this product or to replace any of the components or batteries – doing so may result in personal injury.
Never use this product in places where flammable materials, liquids and gases are present.
Do not touch this product if it becomes wet or immersed in any liquid. Do not drop this product or subject it to strong shock.
Never attempt to touch the Heater Blade, this may cause personal injury or damage to the Heater Blade.
Keep away from children at all times and ensure that they do not play with this product.
Under what circumstances should I not use the IQOS 3 DUO?
Do not use this product under the following circumstances:
i) Where the use of electronic devices is prohibited;
ii) On or near heat sources i.e. radiators or fires;
iii) If it is damaged, tampered or broken;
iv) If it has been exposed to excessive heat or moisture.
What are the safety warnings regarding HeatSticks with the IQOS 3 DUO?
IQOS works exclusively with HeatSticks. Never use IQOS with a cigarette or similar products or with tobacco sticks or accessories not approved by the manufacturer. Do not remove a HeatStick while in use. HeatSticks are single use only and should never be re-used, lit with a match, lighter or any other flame source.
What are the choking and ingestion hazards associated with HeatSticks?
Keep HeatSticks out of reach of children and pets.
CHOKING HAZARD — HeatSticks contain small parts.
INGESTION HAZARD — If HeatSticks are swallowed, seek medical attention immediately due to risk of nicotine ingestion.
What are the battery risks associated with the IQOS 3 DUO?
IQOS is powered with sealed Lithium-ion (Li-ion) batteries. Under normal conditions of use, the battery is sealed. If battery fluid leaks, follow these precautions:
If you swallow fluid, seek medical attention immediately. Do not induce vomiting or ingest food or drink.
If fluid is inhaled, get fresh air and seek medical attention.
In case of contact with skin, wash hands and do not touch eyes.
In case of contact with eyes, immediately flush with running water for at least 15 minutes and seek medical attention.
What is the hot aerosol risk when using IQOS 3 DUO?
When using IQOS under hot and humid weather conditions, the water in the aerosol makes the aerosol temperature feel very hot.
To help avoid this sensation, store your HeatSticks in a cool dry place. Do not expose product to high humidity conditions or direct sunlight. Do not use IQOS during hot conditions or in periods of high humidity.
If you experience discomfort, stop using the product and contact a health care professional.
What are the technical specifications for the IQOS 3 DUO Holder?
Holder:
IQOS 3 Model A1404 / IQOS 3 DUO Model A1406
Battery type: Li-ion rechargeable battery
Input: 5V 1.6A
What are the technical specifications for the IQOS 3 DUO Pocket Charger?
Pocket Charger:
IQOS 3 Model A1504 / IQOS 3 DUO Model A1505
Battery type: Li-ion rechargeable battery
Input: 5V 2A
Bluetooth® 4.1
How are batteries removed for disposal and recycling from the IQOS 3 DUO?
Batteries must not be removed by the consumer. At end of product life, only an authorised recycler may safely remove batteries by using the following steps.
IQOS 3 DUO Pocket Charger (A1505):
Step 1: The device should be fully discharged before disassembling it. Remove the cover, then remove the screw on both sides.
Step 2: Detach the charger from the hull.
Step 3: Unscrew to remove the retainer.
Step 4: Detach all FPC and connector to remove the charger PCB.
Step 5: Remove battery and dispose of according to local regulations.
IQOS 3 DUO Holder (A1406):
Step 1: The device should be fully discharged before disassembling it. Remove the front housing from the holder.
Step 2: Remove the rear housing.
Step 3: Remove the power button from the holder.
Step 4: Remove the glue and solder to detach the battery from the middle part and frame. Middle part must be cut open due to glue.
Step 5: Remove battery and dispose of according to local regulations.
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