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What are the main components of the IQOS ILUMA ONE?

The IQOS ILUMA ONE includes several key components for operation:

Status Lights: These indicate the battery level and the progress of your experience.

Button: Used to turn the device on or off, start heating, and check battery status.

Cap: A sliding cover located at the top of the device.

Charging Port: Located at the bottom of the device for connecting the charging cable.

Charging Cable and Power Adaptor: Used to charge the device.


How do I turn on the IQOS ILUMA ONE for the first time?

To turn on the device, press and hold the Button for 4 seconds, then release it. The Status Lights will turn on slowly to indicate the device is active.


How do I charge the IQOS ILUMA ONE?

Before first use, you should fully charge your device. Plug the IQOS ILUMA ONE into a power outlet using the Power Adaptor and Charging Cable. A full charge takes approximately 90 minutes.


What sticks are compatible with the IQOS ILUMA ONE?

The IQOS ILUMA ONE is compatible only with SMARTCORE STICKS.


What is the step-by-step procedure for using the IQOS ILUMA ONE?

Follow these steps to use your device:

1. Slide the cap to open the device.

2. Insert the SMARTCORE STICK into the device up to the line on the filter, ensuring the filter is facing outside.

3. Press the Button for at least 1 second until the IQOS ILUMA ONE vibrates and the Status Light(s) begin to pulse. Keep the SMARTCORE STICK in position during this preheating phase.

4. You can begin use once the device vibrates again and the Status Light(s) stay fixed.

5. During use, the Status Lights will indicate the remaining time of the experience.

6. When the experience is nearly complete (the last 30 seconds or last 2 puffs), the device will vibrate and one light will pulse white.

7. Remove the used SMARTCORE STICK and dispose of it according to safety instructions.

8. Slide the cap to close the device.


How do I check the battery level of my IQOS ILUMA ONE?

Short press the Button on the device. The Status Lights will turn on to indicate the current battery level. For example, 4 lights indicate the device is fully charged.


What do the different light signals mean on the IQOS ILUMA ONE?

Light Blinks Yellow: The battery is depleted and the device needs to be charged.

Lights Blink White Twice: The IQOS ILUMA ONE is outside its operating temperature range of 0 degrees Celsius to 40 degrees Celsius.

Light Blinks Red: This indicates a need to reset the device. If the red light persists after a reset, you should seek customer support.


Why did my IQOS ILUMA ONE stop working during a session?

The device features an Autostop function. During use, the experience will stop automatically if the SMARTCORE STICK is moved or removed from the device.


How do I reset the IQOS ILUMA ONE?

To reset the device, press the Button for 10 seconds and then release it. All Status Lights will turn OFF and then turn back ON to confirm the reset has been completed.

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