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Who should service or repair the HAIER AS35XCAHRA air conditioner?

The service information for the HAIER AS35XCAHRA is designed for experienced repair technicians only and is not intended for use by the general public. Products powered by electricity should be serviced or repaired only by experienced professional technicians. Any attempt to service or repair the product by anyone else could result in serious injury or death.


What does the model name AS35XCAHRA for the HAIER air conditioner stand for?

The model name AS35XCAHRA is broken down as follows:

A: Indoor unit

S: Type of indoor unit (wall-mounted)

35: Nominal cooling capacity (12000 BTU/h)

X: Platform of indoor units (X platform)

C: 40X Platform

A: Version number

H: Indoor units

R: DC inverter

A: Apply to T1; 220~240V 50HZ/1ph


What safety precautions should be taken before installing the HAIER AS35XCAHRA air conditioner?

Before installation, perform the following embedded wire checks:

1. Check that the embedded wire diameter is suitable for the power supply requirements.

2. Ensure there are four roots for the embedded wire: L/N/COM/GND. GND is necessary to protect against thunder or high voltage waves from the power grid.

3. Use a multi-meter to test for short circuits among the four wire roots, ensuring no short circuits are present.


What are the key safety warnings to observe when repairing the HAIER AS35XCAHRA?

Warning:

• Always disconnect the power cable plug from the socket before disassembling the equipment for repair. Working on a powered unit can cause an electrical shock.

• If power must be supplied for repair or inspection, do not touch any electrically charged sections.

• If refrigerant gas discharges during repair, do not touch it as it can cause frostbite.

• When disconnecting compressor pipes, release the refrigerant gas completely in a well-ventilated place first to prevent injury from gas or oil discharge.

• If refrigerant gas leaks, ventilate the area immediately. The gas can generate toxic gases when it contacts flames.

• The step-up capacitor supplies high-voltage. Be sure to discharge it completely before repair work to avoid electrical shock.

• Do not start or stop the unit by plugging or unplugging the power cable, as this can cause electrical shock or fire.

• Do not repair electrical components with wet hands.

• Do not clean the unit by splashing water on it.

• Ensure proper grounding, especially in humid or wet places.

• Turn off the power switch and unplug the power cable when cleaning the unit.

• Do not tilt the unit when removing it to prevent water spillage.

• Ensure the refrigerating cycle section has cooled down sufficiently before starting repair work to avoid burns.

• Use welders in a well-ventilated area to prevent oxygen deficiency.


What checks should be performed after repairing the HAIER AS35XCAHRA?

Warning:

• Be sure to use parts listed in the service parts list of the applicable model and appropriate tools. Never attempt to modify the equipment.

• When relocating, ensure the new installation site has sufficient strength to support the equipment’s weight.

• Use an exclusive power circuit and follow all electrical standards and regulations.

• Use the specified cable for connections between indoor and outdoor units, ensuring connections are secure.

• Ensure the terminal cover is properly mounted to prevent electrical shock or fire.

• Do not damage or modify the power cable.

• Do not mix any gas other than the specified refrigerant (R32) in the system.

• If refrigerant gas leaks, locate and repair the leak before charging. After charging, confirm there are no leaks.

Caution:

• Check that all parts and wires are mounted and connected properly and securely.

• If the installation platform or frame is corroded, replace it.

• Check the grounding and repair if necessary.

• Measure the insulation resistance; it should be 1 M ohm or higher.

• Check the drainage of the indoor unit to ensure it’s working correctly.

Inspection after Repair:

• Make sure the power cable plug is clean and not loose, then insert it fully into a power outlet.

• If the power cable or lead wires have scratches or have deteriorated, replace them.

• Do not use a joined power cable or extension cable, or share the outlet with other appliances.


What do the icons in the service manual for the HAIER AS35XCAHRA mean?

Icon Type of Information Description
i Note Note A “note” provides information that is not indispensable, but may nevertheless be valuable to the reader, such as tips and tricks.
Caution Caution A “caution” is used when there is danger that the reader, through incorrect manipulation, may damage equipment, lose data, get an unexpected result or has to restart (part of) a procedure.
! Warning Warning A “warning” is used when there is danger of personal injury.
Reference Reference A “reference” guides the reader to other places in this manual, where he/she will find additional information on a specific topic.

What are the features of the HAIER AS35XCAHRA air conditioner?

The HAIER AS35XCAHRA includes the following features:

• I FEEL: Controls temperature through the remote controller to accurately perceive room temperature.

• Eco Sensor: Detects room conditions and human activities to switch working modes for higher energy efficiency.

• Self-Clean: Freezes the evaporator with air moisture and then melts away dirt, ensuring clean air output.

• 56°C Steri-Clean: Kills bacteria and viruses by heating the evaporator to 56°C for 30 minutes.

• UVC PRO: Inhibits bacteria reproduction and sterilizes viruses.

• Wi-Fi Control: Use the Haier hOn App on a smart device to control the system from anywhere.

• 2-way piping design: The pipe can exit from either the left or right side.

• Super match: One outdoor unit can be matched with two or more indoor units.

• DIY auto mode: Adjusts to the last fixed operation mode automatically.

• Turbo mode: Provides quick cooling or heating.

• Auto restart: Automatically returns to previous operation conditions after a sudden power blackout.

• 24 hours timer: Set the timer to turn the unit on, off, from on to off, or from off to on.

• Integrative valve cover: The valve cover is integrative.

• Double 8 display: The display is in a Double 8 mode.

• Coanda Plus Airflow: Delivers cool air further, faster, and stronger for even distribution.

• Easy to Clean: Allows for easy removal of the fan and filter for deep cleaning.

• Easy to disassemble: Simplified structure for easy disassembly of core components like PCB, motor, and fan for maintenance.


What are the technical specifications of the HAIER AS35XCAHRA air conditioner?

NOMINAL DISTRIBUTION SYSTEM VOLTAGE

Phase / 1
Frequency Hz 50
Voltage V 220-240

NOMINAL CAPACITY and NOMINAL INPUT

35
cooling heating
Capacity rated KW 3.5 (1.0-4.0) 4.2 (1.0-5.2)
Btu/h 11940 (3410-13650) 14330 (3410-17740)
Power Consumption (Rated) KW 0.87 1.037
SEER/SCOP W/W 8.5 4.75
Annual energy consumption KWh 144 825
Moisture Removal m³/h 1.6*10⁻³

TECHNICAL SPECIFICATIONS

Dimensions H*W*D mm 895*236*313
Packaged Dimensions H*W*D mm 964*386*316
Weight / KG 11.3
Gross weight / KG 14
Color / / White
Sound level Sound pressure (Hi/Mid/Lo) dB(A) 40/33/26
Sound power (high) dB(A) 57

TECHNICAL SPECIFICATIONS-PARTS

35
cooling heating
Fan Type Cross flow fan
Motor output W 30
Air flow rate (high) m³/h 680
Speed (Hi/Mid/Lo) rpm 1050/925/800
Heat exchanger Type ML fin- Φ 5HI-HX tube
Segment *stage*fitch 3*20*1.4
Air direction control Right, Left, Horizontal, Downward
Air filter Removable/Washable/Mildew Proof
Temperature control Microcomputer Control

Note: The data are based on the conditions shown in the table below:

cooling heating Piping length
Indoor: 27°C DB/19°C WB Indoor: 20°C DB 5m
Outdoor: 35°C DB/24°C WB Outdoor: 7°C DB/6°C WB

What are the functions of the connectors on the Printed Circuit Board (PCB) of the HAIER AS35XCAHRA?

The connectors on the control PCB (PCB(1)) have the following functions:

Connectors:

• CN9: Connector for fan motor

• CN6: Connector for heat exchanger thermistor and Room temperature thermistor

• CN5, CN5′: Connector for UP&DOWN STEP motor

• CN11, CN11′: Connector for RIGHT&LEFT STEP motor

• CN21 (white line), CN52(black line): Connector for indoor terminal N and L

• CN8: Connector for display board

• CN23 (red line): Connector for communication between the indoor board and the outdoor board

• CN36: Connector for long-range control

• CN34: Connector for wifi Module

• CN2: Connector for wired controller

• CN51: Connector for room card

Other designations on Indoor Control PCB:

• CN14: Connector for Forced operation ON / OFF switch

• FUSE1: Fuse 3.15A/250VAC

• SW1: Connector for Forced operation ON / OFF switch

• SW2: Select remote code A or B, Select room card able or disable, Select 23, 26, 33, and 35

• RV1: Varistor


How do the different operation modes work on the HAIER AS35XCAHRA?

Automatic Operation:

The system determines the running mode based on the current room temperature (Tr) versus the set temperature (Ts). If Tr ≥ Ts-3°C, it selects Cooling Mode. If Tr < Ts-3°C, it selects Heating Mode. It can automatically switch between cooling, fan, and heating modes after 15 minutes based on ambient temperature changes.

Cooling Operation Mode:

• Temperature control range: 16°C – 30°C.

• The compressor runs when the room temperature is above the set temperature. The indoor fan operates at the set speed.

• Automatic airflow speed adjusts based on the temperature difference (high, medium, low). A 3-minute delay prevents rapid switching from high to low speed.

• Defrosting function prevents frosting on the indoor heat exchanger.

Dehumidifying Mode:

• Temperature control range: 16°C – 30°C.

• Control features are based on temperature differentials to manage compressor frequency and fan speed for effective dehumidification.

• Automatic wind speed control adjusts based on room temperature (high, medium, low, light).

Heating Operation Mode:

• Temperature control range: 16°C – 30°C.

• The compressor turns on when the room temperature plus 0.5°C is less than or equal to the set temperature. The indoor fan will be in cold air proof mode.

• Automatic fan speed adjusts based on the temperature difference.

• Cold air proof operation prevents cold air from blowing out at the start of the heating cycle.

Strength (Turbo) Operation:

The system enters a high-power mode for rapid cooling or heating after receiving the ‘strength signal’.

Mute Operation:

The system operates at a slight airflow speed to reduce noise. This mode is not available in dehumidifying or fan-only modes.

Dormant (Sleep) Operation:

• In cooling/dehumidifying mode, the set temperature increases by 1°C after the first hour, and another 1°C after the second hour, then holds for 6 hours before shutting down.

• In heating mode, the set temperature decreases by 2°C after the first hour, and another 2°C after the second hour. After 3 more hours, it will rise by 1°C and hold for 3 hours before shutting down.

• Indoor fan speed adjusts to a lower setting if it was on high or medium.


How do I use the Urgent on/off button and test operations on the HAIER AS35XCAHRA?

Urgent On/Off Input:

• Press for less than 5 seconds: The buzzer will ring. The system enters urgency operation (fully automatic) when the key is loosened.

• Press for 5 to 10 seconds (from off mode): The system starts the test operation.

• Press for 10 to 15 seconds (from off mode): The display shows the last malfunction code.

• Press while in operation: The system will stop.

Test Operation:

During test operation, the inlet temperature sensor is disabled. The indoor fan and air direction motor work synchronically at high speed cooling. It sends a fixed ambient temperature (30°C) and coil temperature (16°C) to the outdoor unit. Defrost and temperature controls are disabled. The test operation will finish in 30 minutes or can be stopped by a command from the remote control.


What should I do if my HAIER AS35XCAHRA is not operating, stops sometimes, isn’t cooling/heating, or is noisy?

Symptom Check Item Details of Measure
None of the units operates Check the power supply. Check to make sure that the rated voltage is supplied.
Check the indoor PCB Check to make sure that the indoor PCB is broken
Operation sometimes stops. Check the power supply. A power failure of 2 to 10 cycles can stop air conditioner operation.
Equipment operates but does not cool, or does not heat (only for heat pump) Check for faulty operation of the electronic expansion valve. Set the units to cooling operation, and compare the temperatures of the liquid side connection pipes of the connection section among rooms to check the opening and closing operation of the electronic expansion valves of the individual units.
Diagnosis by service port pressure and operating current. Check for insufficient gas.
Large operating noise and vibrations Check the installation condition. Check to make sure that the required spaces for installation (specified in the Technical Guide, etc.) are provided.

What do the error codes on the indoor display of the HAIER AS35XCAHRA mean?

Location Code Display Type Outdoor LED1 flash times Fault Description
Indoor and Outdoor E7 Directly display 15 Communication fault between indoor and outdoor units
Indoor Malfunction E1 Directly display / Indoor temperature sensor
E2 Directly display / Indoor coil sensor failure
E4 Directly display / Indoor eeprom failure
E14 Directly display / Indoor fan failure
E5 Trouble record 22 Internal unit antifreeze protection
Outdoor Malfunction E9 Trouble record 21 Internal unit overload
F12 Directly display 1 Eeprom failure
F1 Directly display 2 IPM failure
F22 Directly display 3 AC current overcurrent protection
F3 Directly display 4 Communication error between module board and main PCB board
F20 Trouble record 5 High pressure protection
F19 Trouble record 6 Power over/under voltage protection
F27 Directly display 7 Compressor stall / press instantaneous stop
F4 Directly display 8 Compressor discharging temperature protection
F8 Trouble record 9 Abnormal of DC motor
F21 Directly display 10 Abnormal of piping sensor
F7 Directly display 11 Suction temperature sensor failure
F6 Directly display 12 Abnormal of outdoor ambient sensor
F25 Directly display 13 Abnormal of compressor discharge sensor
F13 Trouble record 16 Lack of refrigerant
F14 Trouble record 17 4-way valve reverse failure
F11 Directly display 18 Compressor jam (only for spdu)
F28 Directly display 19 Module PWM select circuit error
F15 Trouble record 20 Outdoor terminal block temperature protection
F2 Trouble record 24 Instantaneous over-current protection of the compressor
F23 Trouble record 25 Compressor U-phase, V-phase, or W-phase overcurrent
F9 Trouble record 26 Module reset
F24 Trouble record 27 CT disconnection
F34 Trouble record 37 Outdoor coil protection
F35 Trouble record 38 Compressor driver board failure
F43 – 46 Model matching abnormality

How do I troubleshoot a thermistor or related abnormality on the HAIER AS35XCAHRA?

An abnormality is detected when the thermistor input is more than 4.92V or less than 0.08V during compressor operation. The following error codes may be displayed:

• Indoor Display: E1 (Room temperature sensor failure), E2 (Heat-exchange sensor failure)

• Outdoor Display: LED1 flash 10 times (Defrost temperature sensor failure), flash 11 times (Suction temperature sensor failure), flash 12 times (Ambient temperature sensor failure), flash 13 times (Discharge temperature sensor failure)

Supposed Causes:

• Faulty connector connection

• Faulty thermistor

• Faulty PCB

Troubleshooting Steps:

Caution: Be sure to turn off the power switch before connecting or disconnecting connectors to prevent parts damage.

1. Check the connector connection. If it’s not normal, correct the connection. If it is normal, proceed to the next step.

2. Perform a thermistor resistance check. To do this, remove the thermistor connector from the PCB and measure its resistance with a tester. Compare the reading to the normal temperature/resistance values for your model. If the resistance is not normal, replace the thermistor. If it is normal, proceed to the next step.

3. If the connection and thermistor are normal, the issue is likely with the indoor unit PCB. Replace the indoor unit PCB.


How do I troubleshoot an EEPROM error on the HAIER AS35XCAHRA?

An EEPROM error is indicated when the data of the EEPROM is erroneous or damaged. The following error codes may be displayed:

• Indoor Display: E4 (Indoor EEPROM error)

• Outdoor Display: F12 (Outdoor EEPROM error; Outdoor LED1 flashes 1 time)

Supposed Causes:

• Faulty EEPROM data

• Faulty EEPROM

• Faulty PCB

Troubleshooting:

Caution: Be sure to turn off the power switch before handling components.

The solution is to replace the indoor or outdoor mainboard, depending on which unit is reporting the error.


How do I troubleshoot an indoor fan motor malfunction (E14) on the HAIER AS35XCAHRA?

An E14 error indicates an indoor fan motor malfunction, which occurs when the detected rotation feedback signal is not received for 2 minutes.

Supposed Causes:

• Operation halt due to a broken wire inside the fan motor or its lead wires.

• Detection error due to a faulty indoor unit PCB.

• Damaged connecting terminal.

How to check the DC Fan Motor:

Notes: The A/C is electrifying. Do not pull out or insert the motor terminals while powered on, or the motor could be damaged.

1. Check connector connection: Ensure the connector is secure on the PCB and in the joint box.

2. Check motor power supply voltage output: Measure between pins 1 and 4.

3. Check motor control voltage: Measure between pins 4 and 5 (should be 15 VDC).

4. Check rotation command voltage output: Measure between pins 4 and 6 (should be 1~6 VDC).

5. Check rotation pulse input: Measure between pins 4 and 7.


How can I remove the front panel of the HAIER AS35XCAHRA?

1. Release the tape securing the panel.

2. Hold the front panel by the tabs on both sides and lift it until it stops with a click.

3. Loosen the screw and lift up the control box cover.

4. Pull the wires out of the control box, then release the pivots on both sides of the unit to remove the front panel completely.


What is the procedure for removing the air filters and horizontal flap on the HAIER AS35XCAHRA?

Remove the air filters:

1. Lift the right air filter upwards slightly and then pull it out downwards.

2. Lift the left air filter upwards slightly and then pull it out downwards.

Remove the horizontal flap:

1. Release the center of the pivot and then release the side of the pivot.

2. Bend the horizontal blade slightly and remove it.


How do I remove the fan motor and fan from the HAIER AS35XCAHRA?

1. First, remove the lower trim panel by releasing the two fast-assembling lock catches and loosening the screw under the right lock catch. Then, grip the marked position to remove the panel.

2. Next, remove the base frame A by releasing two marked lock catches, removing the drainage pipe, and pulling wires out of the joint box.

3. Loosen the two marked screws on the fan motor cover and release it.

4. Loosen the single marked screw on the fan motor, then lift up the fan motor and remove it.

5. Lift up the fan and remove it.


What are the steps to remove the casing of the HAIER AS35XCAHRA?

1. Loosen the two marked screws on the casing.

2. Release the four marked hooks and then pull the grille out horizontally to remove it.

Note for assembling: Install the front grille horizontally to avoid stuffing the flap inside. Ensure the four hooks are caught properly.


How do I remove the control box and the heat exchanger on the HAIER AS35XCAHRA?

Release stepping motor wires and the control box:

1. Remove the stepping motor and fan motor wires from the Appliance Control Board.

2. Pull the wires out of the control box.

3. Loosen the control box screw and then pull the box out.

Removal of Heat Exchanger:

1. Loosen the marked screw (1EA).

2. Pull the mounting plate and heat exchanger bracket, and then remove them.

3. Release the fixture plate from the base frame hook and remove it.

4. Loosen the four marked screws (4EA), which includes one screw on the right side, to release the heat exchanger.

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