FREE ENGLISH FORD MUSTANG MACH-E 2025 (01) PDF USER GUIDE
FREE ENGLISH FORD MUSTANG MACH-E 2025 (01) PDF USER MANUAL
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FREE ENGLISH FORD MUSTANG MACH-E 2025 (01) PDF OWNER MANUAL
FREE ENGLISH FORD MUSTANG MACH-E 2025 (01) PDF REFERENCE GUIDE
FREE ENGLISH FORD MUSTANG MACH-E 2025 (01) PDF INSTRUCTION GUIDE
FREE ENGLISH FORD MUSTANG MACH-E 2025 (01) PDF REFERENCE MANUAL
FREE ENGLISH FORD MUSTANG MACH-E 2025 (01) PDF INSTRUCTION MANUAL
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What are the general warnings for operating the vehicle?
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
You risk death, fire, or serious injury to yourself and others if you do not follow the instruction highlighted by the warning symbol.
What are the key child safety precautions?
Always make sure your child is secured properly in a device that is appropriate for their height, age and weight. Child safety restraints must be bought separately from your vehicle.
Properly secure children 12 years old and under in a rear seating position whenever possible. If you must use a forward facing child restraint on the front seat, move the seat as far back as possible.
Do not place a rearward facing child restraint in front of an active airbag.
On hot days, the temperature inside the vehicle can rise very quickly. Exposure of people or animals to these high temperatures for even a short time can cause death or serious heat related injuries. Small children are particularly at risk.
Do not allow a passenger to hold a child on their lap when your vehicle is moving.
Do not use pillows, books or towels to boost your child’s height.
Properly secure child restraints or booster seats when they are not in use. They could become projectiles in a sudden stop or crash.
Do not put the shoulder section of the seatbelt under their arm or behind their back.
Do not leave children or pets unattended in your vehicle.
What are the recommendations for child restraint types based on child size?
| Child Size, Height, Weight, or Age | Recommended Restraint Type |
|---|---|
| Children weighing 18 kg (40 lb) or less (generally age four or younger). | Use a child restraint (sometimes called an infant carrier, convertible seat, or toddler seat). |
| Children who have outgrown or no longer properly fit in a child restraint (generally children who are less than 1.45 m (57 in) tall, are greater than age four and less than age 12, and between 18 kg (40 lb) and 36 kg (80 lb) and upward to 45 kg (100 lb) if recommended by your child restraint manufacturer). | Use a belt-positioning booster seat. |
| Children who have outgrown or no longer properly fit in a belt-positioning booster seat (generally children who are at least 1.45 m (57 in) tall or greater than 36 kg (80 lb) or 45 kg (100 lb) if recommended by child restraint manufacturer). | Use a vehicle seatbelt having the lap belt snug and low across the hips, shoulder belt centered across the shoulder and chest, and seat backrest upright. |
How do I install a child restraint using the seatbelts?
Note: Although the child restraint illustrated is a forward-facing child restraint, the steps are the same for installing a rear-facing child restraint.
1. Position the child restraint in a seat with a seatbelt.
2. Pull down on the shoulder belt and then grasp it and the lap belt together.
3. While holding the shoulder and lap belt portions together, route the tongue through the child restraint according to the child restraint manufacturer’s instructions. Make sure you did not twist the belt webbing.
4. Insert the belt tongue into the proper buckle for that seating position until the latch engages. Make sure that you securely latch the tongue by pulling on it.
5. To put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward until you pull all of the seatbelt out. The automatic locking mode is available on the front passenger and rear seats.
6. Allow the belt to retract to remove slack. The seatbelt clicks as it retracts to indicate it is in the automatic locking mode.
7. Pull the seatbelt out of the retractor to make sure the retractor is in the automatic locking mode. You should not be able to pull more belt out. If the retractor is not locked, unbuckle the belt and repeat Steps 5 and 6.
8. Remove remaining slack from the belt. Force the seat down with extra weight, for example, by pressing down or kneeling on the child restraint while pulling up on the shoulder belt in order to force slack from the belt.
9. If the child restraint has a tether strap, attach it.
10. Before placing the child in the seat, forcibly move the seat forward and back to make sure the seat is securely held in place. There should be no more than 2.5 cm (1 in) of movement.
How do I install a child restraint using the LATCH system (Lower Anchors and Tethers for Children)?
The LATCH system has two lower anchors where the vehicle seat backrest and seat cushion meet, and one top tether anchor behind that seating position. For forward-facing child restraints, you must also attach the top tether strap to the proper top tether anchor.
Warning: The standardized spacing for LATCH lower anchors is 280 mm (11 in) center to center. Do not use LATCH lower anchors for the center seating position unless the child restraint manufacturer’s instructions permit and specify using anchors spaced at least as far apart as those in this vehicle. The lower anchors at the center of the second row rear seat are spaced 51 cm (20 in) apart. You cannot install a child restraint with rigid LATCH attachments at the center seating position.
Attaching the Top Tether Strap:
1. Route the child restraint tether strap over the back of the seat. For the outermost seating positions, route the tether strap under the head restraint and between the head restraint posts. For the center seating position, route the tether strap over the top of the head restraint with the head restraint fully lowered. If needed, you can also remove the head restraints.
2. Locate the correct anchor on the back panel of the rear seat for the selected seating position. The anchors are labeled with the tether strap symbol.
3. Clip the tether strap to the anchor as shown.
4. Tighten the child restraint tether strap according to the manufacturer’s instructions.
When should a booster seat be used and what are the different types?
Use a belt-positioning booster seat for children who have outgrown or no longer properly fit in a child restraint and meet the following criteria:
• Generally children who are less than 1.45 m (57 in) tall.
• Are greater than age four (4) and less than age twelve (12).
• Are between 18 kg (40 lb) and 36 kg (80 lb) and upward to 45 kg (100 lb).
Booster seats should be used until you can answer yes to all of these questions when seated without a booster seat:
• Can the child sit all the way back against their vehicle seat backrest with knees bent comfortably at the edge of the seat cushion?
• Can the child sit without slouching?
• Does the lap belt rest low across the hips?
• Is the shoulder belt centered on the shoulder and chest?
• Can the child stay seated like this for the whole trip?
Types of Booster Seats:
There are backless booster seats and high-back booster seats. Children and booster seats vary in size and shape. Choose a booster that keeps the lap belt low and snug across the hips, never up across the stomach, and lets you adjust the shoulder belt to cross the chest and rest snugly near the center of the shoulder.
How do I operate the child safety locks?
The control is on the driver door. It enables both the child safety locks and the rear window locks.
Press the control to switch the child safety locks and the rear window lock on. Press the control again to switch them off. A light on the control illuminates when you switch them on.
Note: You cannot open the rear doors from inside if you have put the child safety locks on. To open the rear doors from inside the vehicle when the child lock is engaged, roll down the rear window and use the outside door handle, or have someone outside the vehicle open the door.
What should I do if a “Child Lock fault See manual” message appears?
Try to switch the child safety locks on again. If the message continues to appear, have your vehicle checked as soon as possible.
What are the main seatbelt precautions?
Always drive and ride with your seatback upright and the lap belt snug and low across the hips.
All occupants of your vehicle, including the driver, should always properly wear their seatbelts, even when an airbag supplemental restraint system is provided.
Each seating position has a specific seatbelt assembly. Never use a single seatbelt for more than one person.
Use the shoulder belt on the outside shoulder only. Never wear the shoulder belt under the arm.
In a rollover crash, an unbelted person is significantly more likely to die than a person wearing a seatbelt.
If your vehicle is involved in a crash, have the seatbelts and associated components inspected as soon as possible.
How do I fasten and unfasten the seatbelts?
Fastening the Seatbelts:
1. Pull the seatbelt out steadily. Note: It may lock if you pull it sharply or if the vehicle is on a slope.
2. Insert the tongue into the buckle.
3. Pull the seatbelt tight to remove any slack.
Unfastening the Seatbelts:
1. Press the red button on the buckle to release the seatbelt.
2. Hold the seatbelt tongue and let it retract completely and smoothly to its stowed position.
What is the automatic locking mode for seatbelts and how do I use it?
Automatic locking mode is a safety feature built into the seatbelt retractors that keeps the seatbelts pre-locked. Use this mode any time you install a child restraint in a front outermost passenger seating position or any rear seating position. Note: This mode is not available on the driver seatbelt.
Engaging Automatic Locking Mode:
1. Fasten the combination lap and shoulder belt.
2. Grasp the shoulder portion and pull downward until you pull the entire belt out.
3. Allow the belt to retract. As the belt retracts, you will hear a clicking sound. This indicates the seatbelt is now in the automatic locking mode.
Disengaging Automatic Locking Mode:
Unbuckle the combination lap and shoulder belt and allow it to retract completely to disengage the automatic locking mode and activate the vehicle sensitive locking mode.
How should seatbelts be adjusted during pregnancy?
Pregnant women should always wear their seatbelt. Always ride and drive with your seatback upright and properly fasten your seatbelt.
Position the lap belt portion of a combination lap and shoulder belt low across the hips below the belly and worn as tight as comfort allows.
Position the shoulder belt to cross the middle of the shoulder and the center of the chest.
How do I adjust the seatbelt height?
Warning: Position the seatbelt height adjuster so that the seatbelt rests across the middle of your shoulder. Failure to adjust the seatbelt correctly could reduce its effectiveness and increase the risk of injury in a crash.
1. Press the button and slide the height adjuster up or down.
2. Release the button and pull down on the height adjuster to make sure it is locked in place.
How does the seatbelt reminder work and can I switch it off?
The system monitors all seating positions and provides audio and graphic feedback. A warning lamp illuminates and a tone sounds if a seatbelt is not fastened when you switch the power on. Further warnings occur if the vehicle speed exceeds 22 km/h (14 mph).
Switching the Reminder On and Off:
While the system allows you to deactivate it, it is designed to improve your chances of being safely belted and surviving an accident. It is recommended you leave the system activated.
1. Make sure the parking brake is set, transmission is in park (P), power is off, all doors are closed, and driver and front passenger seatbelts are unfastened.
2. Switch the power on. Wait a short period of time until the seatbelt warning tone switches off, then wait an additional five seconds before proceeding.
3. For the seating position you are switching off, fasten then unfasten the seatbelt four times at a moderate speed, ending in the unfastened state. Complete the procedure within 30 seconds of starting this step.
4. The seatbelt warning light flashes for confirmation.
How do I check the seatbelts?
Check the seatbelts and child restraints periodically to make sure they work properly and are not damaged. Make sure there are no nicks, tears or cuts. Replace if necessary. After a crash, check all of the following seatbelt assemblies:
• Retractors.
• Buckles.
• Front seatbelt buckle assemblies.
• Shoulder belt height adjusters.
• Shoulder belt guide on seat backrest.
• Child restraint LATCH and tether anchors.
• Attaching hardware.
We recommend that all seatbelt assemblies in use in vehicles involved in a crash be replaced. However, if the crash was minor and an authorized dealer finds that the belts do not show damage and continue to operate properly, they do not need to be replaced.
What is the Personal Safety System™?
It is an advanced safety system that protects occupants in frontal crashes. It provides an improved level of frontal crash protection to front seat occupants and is designed to reduce the risk of airbag-related injuries. The system analyzes occupant conditions and crash severity before activating the appropriate safety devices. During a crash, the restraints control module may deploy the seatbelt pretensioners, and one or both stages of the dual-stage airbags based on crash severity and occupant conditions.
What are the precautions for the airbag systems?
Do not place objects or mount equipment on or near the airbag cover, on the side of the front or rear seatbacks, or in areas that may come into contact with a deploying airbag.
Accessory seat covers not released by Ford could prevent the deployment of the airbags.
Do not lean your head on the door or headliner at the siderail.
All occupants of your vehicle, including the driver, should always properly wear their seatbelts.
Properly secure children 12 years old and under in a rear seating position whenever possible.
Do not attempt to service, repair, or modify the supplementary restraint system or associated components.
If a supplementary restraint system component has deployed, it will not function again. Have the system inspected as soon as possible.
How does the front passenger sensing system work?
This system detects a properly seated occupant and determines if the front passenger airbag should be enabled. It uses sensors in the front passenger seat and seatbelt. The passenger airbag status indicator (OFF or ON) in the overhead console shows the status.
The system is designed to disable the front passenger frontal airbag when the seat is unoccupied, an infant in a child restraint is present, or a passenger takes their weight off the seat.
If you have installed a child restraint and the passenger airbag status indicator illuminates the ON lamp, switch your vehicle off, remove the child restraint, and reinstall it following the manufacturer’s instructions.
System Status Indicators:
| Occupant | Passenger Airbag Status Indicator | Passenger Airbag |
|---|---|---|
| Empty | OFF: Illuminated | Disabled |
| ON: Not Illuminated | ||
| Child | OFF: Illuminated | Disabled |
| ON: Not Illuminated | ||
| Adult | OFF: Not Illuminated | Enabled |
| ON: Illuminated |
What should I do if the airbag readiness light is on?
A difficulty with the supplemental restraint system is indicated by one or more of the following:
• The readiness light will not illuminate immediately after you switch the power on.
• The readiness light either flashes or stays on.
• You hear a series of five tones that repeats periodically.
If any of these things happen, even intermittently, have the supplemental restraint system serviced immediately. Unless serviced, the system may not function properly in the event of a crash.
If the airbag readiness light is on due to the passenger sensing system:
1. Pull your vehicle over and switch it off.
2. Check for any objects lodged underneath the front passenger seat or cargo interfering with the seat. Remove any obstruction.
3. Restart your vehicle. Wait at least two minutes and verify that the airbag readiness light is no longer illuminated.
If the light remains illuminated, take your vehicle in for service immediately.
How do I dispose of airbags?
Contact your authorized dealer as soon as possible. Airbags must be disposed of by qualified personnel.
What is the Pedestrian Alert System?
Due to the quiet operation of electric vehicles at low speeds, the system creates a subtle sound to alert pedestrians. The system is on when your vehicle is running and not in park (P). Some sound may be audible in the passenger compartment.
How does 911 Assist work?
If a crash deploys an airbag (excluding knee airbags and rear inflatable seatbelts) or activates the battery shut-off, your vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth®-enabled phone.
Before making the call, SYNC provides about 10 seconds to cancel. If not canceled, SYNC attempts to dial 911 and plays a pre-recorded message for the operator. Occupants can then talk with the operator.
Requirements:
• SYNC is powered and working properly.
• The 911 Assist feature must be set on before the incident.
• You must pair and connect a Bluetooth® enabled and compatible cell phone to SYNC.
• The connected phone must have adequate network coverage, battery power, and signal strength.
• The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number.
How do I use the remote control?
Unlocking:
• One-Stage Unlocking: Press the unlock button to unlock all doors.
• Two-Stage Unlocking (If Equipped): Press the unlock button to unlock the driver’s door. Press the button again within three seconds to unlock all doors.
Locking:
Press the lock button to lock all doors. A tone sounds when you press the lock button twice within three seconds to confirm your vehicle is locked.
Panic Alarm:
Press the panic alarm button to sound the panic alarm. Press the button again or switch the vehicle on to turn it off. The panic alarm only operates when the vehicle is off.
Liftgate:
Press the liftgate button twice to open the liftgate.
Locating Your Vehicle:
Press the lock button twice within three seconds. The turn signal lamps flash.
How do I change the remote control battery?
The remote control uses one coin-type 3-volt lithium battery, CR2450, or equivalent.
Warning: Keep batteries away from children. If the battery compartment does not securely close, stop using the remote control and replace it.
1. Push the release button and pull the key blade out.
2. Twist a thin coin under the tab hidden behind the key blade head to remove the battery cover.
3. Insert a screwdriver in the position shown and carefully remove the battery.
4. Insert a new battery with the + facing upward.
5. Reinstall the battery cover onto the remote control and install the key blade.
Note: A message appears in the information display when the remote control battery is low.
What should I do if the “Key Battery Low Replace Soon” message appears?
Replace the remote control battery.
What is Phone as a Key and how do I set it up?
Phone as a Key allows you to use your phone in place of a passive key for functions like remote locking/unlocking, passive entry/exit, remote start, and memory function recall.
Programming Your Phone:
1. Visit your device’s app store to download the Ford mobile app.
2. Create a new account or sign in to an existing account on the Ford mobile app.
3. Add the vehicle identification number to your account and follow the prompts in the Ford mobile app to complete the authorization process.
4. After the authorization is complete, you can set up Phone as a Key following the prompts in the Ford mobile app.
5. After Phone as a Key is set up, you can set up the backup start passcode by following the prompts on your touchscreen. Keep your new backup start passcode with you in case of an emergency.
How do I use the valet mode?
Classic Valet Mode (when a remote control is detected):
• Enabling: From the settings menu, press Valet Mode. Enter a four digit code to lock the touchscreen. Re-enter the code to complete.
• Disabling: Press Exit Valet Mode. Enter your four digit code to disable.
Enhanced Valet Mode (when using Phone as a Key):
• Enabling: From the settings menu, press Valet Mode. A valet passcode displays on both the touchscreen and mobile app.
• For the Valet: Provide the valet the first five digits of the valet passcode to enter on the keyless entry keypad to unlock the vehicle. Provide the valet the eight-digit valet passcode to enter on the touchscreen to start and drive.
• Disabling: Press Exit Valet Mode. If the system detects a valid phone as a key, valet mode disables. If not, it prompts you to enter your backup start passcode.
How do I use the Backup Start Passcode?
This is used if your phone is lost, damaged, or the battery has depleted. Make sure you have phone as a key active on at least one phone to use a previously created backup start passcode.
1. Press the brake pedal and the push button start. If the system does not detect a valid key, a message appears on the touchscreen prompting for your backup start passcode.
2. Use the touchscreen to enter your backup start passcode.
3. After entering your passcode, press return within 30 seconds.
4. Once the system validates the passcode, a message alerts you to start your vehicle.
5. Press the brake pedal and the push button start within 20 seconds to start the vehicle.
The system locks after five combined incorrect attempts.
Troubleshooting Phone as a Key
What happens if I cannot unlock the vehicle with Phone as a Key?
Attempt to move your phone closer to the vehicle. Check that the Ford mobile app is still running and that the Phone as a Key control screen shows Bluetooth® is connected. If connected, try the remote unlock button in the app. If not connected or the button doesn’t work, force close and restart the app.
Why do I get a No Key Detected message when my phone is in the car?
Your phone’s Bluetooth® connection may be disrupted. Try reconnecting it. Move the phone closer to the center of the vehicle near the cup holder or center console. Verify Phone as a Key is still active.
How many phones can I use for Phone as a Key?
You can program and activate up to four phones with Phone as a Key.
How do I operate the doors and locks from inside the vehicle?
Locking and Unlocking:
The power door lock control is on the front doors. Press the unlock button to unlock all doors. Press the lock button to lock all doors. Note: The central locking only operates if the front doors are fully closed.
Opening Rear Doors:
Pull the interior door handle twice to unlock and open a rear door. The first pull unlocks the door and the second pull opens the door.
What are Autounlock and Autolock, and how do I use them?
Autounlock:
This feature centrally unlocks the vehicle doors when your vehicle comes to a stop and you open the driver door. To switch it on or off, go to Settings > Vehicle > Locks > Autounlock.
Autolock:
This feature centrally locks your vehicle doors when all doors are closed, the vehicle is on, and it reaches a speed greater than 20 km/h (12 mph). To switch it on or off, go to Settings > Vehicle > Locks > Autolock.
What does the Door Ajar warning mean?
A warning lamp illuminates when you switch the vehicle on and remains on if any door is open. An audible warning sounds if any front door is not fully closed and your vehicle is moving. The information display will also show a message like “Driver Door Ajar” or “Hood Ajar”. Fully close the door or hood.
How do I unlock my vehicle if the 12-volt battery is dead?
You must apply 12-volt power to the 12-volt system. This involves jump starting the vehicle.
How do I use Keyless Entry?
The system allows you to lock and unlock your vehicle without taking the passive key out of your pocket or purse. Make sure your remote control or authorized phone is within 1 m (3 ft) of the vehicle.
Unlocking the Doors:
With your remote or phone nearby, press the touchpad on the door window trim to unlock and open the door.
Opening the Liftgate:
Press the exterior liftgate release button inside the liftgate handle.
Locking the Doors:
With your remote or phone nearby, touch the lock icon on the driver door window trim to lock the door. The door activation switch flashes one time to indicate the vehicle locks.
Why can I not lock my vehicle with keyless entry?
If you electronically lock your vehicle with a rear door or the liftgate open, the system searches for a passive key inside your vehicle after you close the last door. If the system detects a key, all doors unlock indicating that a key is inside. Your vehicle locks if another passive key is within the detection range after you close the last door.
How do I use the Keyless Entry Keypad?
The keypad is near the driver window and illuminates when you press it.
Unlocking the Driver Door:
Enter the factory-set five-digit master code or your personal code. You must press each number within five seconds of each other.
Unlocking All Doors:
Enter the factory-set five-digit code or your personal code, then press 3-4 within five seconds.
To Release the Frunk:
Enter the factory-set five-digit code or your personal code, then press 7-8 within five seconds.
Locking the Doors:
Press and hold 7-8 and 9-0 at the same time with the driver door closed. You do not need to enter a code first.
How do I program a personal entry code for the keypad?
Programming a Code:
1. Enter the five-digit master code.
2. Press 1-2 on the keypad within five seconds.
3. Enter your new personal five-digit code. You must do this within five seconds of completing Step 2.
4. Press 1-2 on the keypad to save personal code 1. The doors lock then unlock to confirm.
To program additional codes, repeat the process using 3-4, 5-6, 7-8, or 9-0 in Step 4 for codes 2, 3, 4, and 5 respectively.
Erasing a Personal Code:
1. Enter the five-digit master code.
2. Press and release 1-2 on the keypad within five seconds.
3. Press and hold 1-2 for two seconds. You must do this within five seconds of completing Step 2. All personal codes will be erased.
Why does the keypad not accept my access code or not function?
If you enter the access code too fast on the keypad, the unlock function may not work. Slowly re-enter the access code.
The keypad goes into an anti-scan mode if you enter the wrong code seven times. This mode disables the keypad for one minute and the red light flashes.
What is Walk Away Lock and how do I use it?
Walk Away Lock is a feature that locks the vehicle when you walk away from it with the passive key or authorized phone. It activates when the vehicle is off, all doors/hood/luggage compartments are closed, and any authorized key/phone leaves the approach detection zone.
To switch the feature on or off, or to control its audible feedback, go to the settings menu on the center display, press Vehicle, press Locks, and then press Walk Away Lock.
What is Easy Entry and Exit?
This feature moves the driver seat rearward up to 5 cm (2 in) when you switch the ignition off. The driver seat returns to its previous position when you switch the ignition on.
To switch this feature on and off:
1. From the settings menu, press Vehicle.
2. Press Easy Entry/Exit.
If you press any adjustment or memory button when in easy exit mode, the system cancels the operation.
How do I operate the power liftgate?
Opening:
• From inside: With the transmission in park (P), access the liftgate icon on the touchscreen in the Controls menu.
• From outside: Press and release the liftgate control button on the liftgate itself.
• Using the remote: Press the button twice within three seconds.
Closing:
• From inside: Use the touchscreen icon.
• From outside: Press and release the liftgate button on the liftgate.
• Using the remote: Press the button twice within three seconds.
Stopping Movement:
You can stop the liftgate movement by pressing the control button on the liftgate, the button inside the vehicle, or the button on the remote control twice.
Setting Opening Height:
1. Open the liftgate and stop it at the desired height.
2. You can manually move it to the exact desired height.
3. Press and hold the control button on the liftgate until a tone sounds, indicating programming is complete.
What should I do if the power liftgate won’t function?
• It can happen in freezing conditions or when parking on downhill slopes.
• Make sure the power liftgate is enabled in the vehicle settings menu.
• Make sure the transmission is in park (P), ensure nothing is obstructing the liftgate path and there is not excessive weight on the liftgate.
• If there are continued issues, the battery voltage may be low or there may be other system issues. See an authorized dealer.
How do I operate the manual liftgate?
Opening:
Press the control button on the liftgate to unlatch it, and then lift to open. You can also press the remote control button twice within three seconds to unlock it for 45 seconds.
Closing:
A handle is located inside the liftgate to help with closing. Lower the liftgate and push it closed. Make sure that you fully close the liftgate to prevent cargo from falling out.
How does the anti-theft alarm system work?
The alarm is ready to arm when you switch your vehicle off. You arm the alarm by locking your vehicle.
When armed, the anti-theft alarm is triggered if:
• Someone opens a door, the liftgate or the hood without a correctly coded key or remote control.
• You turn the power on without a correctly coded key.
If triggered, the alarm horn sounds for 30 seconds and the direction indicators flash for 5 minutes.
To disarm the alarm, unlock the doors with the remote control or keyless entry feature, or switch your vehicle on or start your vehicle.
What do the security system information messages mean?
| Message | Details |
|---|---|
| No Key Detected | The system has not detected a correctly coded key. |
| Starting System Fault | The system has malfunctioned. Have your vehicle checked as soon as possible. |
| Vehicle Alarm To Stop Alarm, Start Vehicle. Alarm | Displays when the alarm has been triggered due to unauthorized entry. |
How do I adjust the steering wheel?
Warning: Do not adjust the steering wheel when your vehicle is moving.
1. Unlock the steering column using the lever.
2. Adjust the steering wheel to the position you prefer (up, down, in, or out).
3. Lock the steering column using the lever.
How do I use the heated steering wheel?
To activate the heated steering wheel, press the button on the touchscreen. An indicator illuminates when the heated steering wheel is on. To turn it off, press the heated steering wheel button again.
Note: The vehicle must be switched on to use the heated steering wheel.
How do I operate the wipers and washers?
Windshield Wipers:
Use the rotary control on the lever to operate the windshield wipers. Settings include Off, Intermittent/Auto wipe, Low-speed wipe, and High-speed wipe.
Autowipers:
When active, autowipers turn on and control the speed and frequency of the wipers based on a rain sensor. You can adjust the sensitivity of the rain sensor using the rotary control. You can turn the rain sensing feature on or off in the vehicle settings menu on the touchscreen.
Windshield Washer:
Press and hold the button at the end of the lever to operate the windshield washer.
Rear Window Wiper and Washer:
Use the control on the side of the lever to operate the rear wiper (Off, Intermittent, Continuous). Rotate the control to the top or bottom position to operate the rear window washer.
How do I check and replace the wiper blades?
Checking:
Run the tip of your fingers over the edge of the blade to check for roughness. If there are streaks or smears, the blades could be dirty, worn, or damaged. Clean them with washer fluid or water. If they are still not performing well, install new ones.
Replacing Front Wiper Blades:
1. Make sure your vehicle is off. To place the wiper arms in a service position, switch your vehicle on in accessory mode, switch on the wipers and switch your vehicle off when the wipers are at their highest position.
2. Lift the wiper arm and then press the wiper blade locking button.
3. Remove the wiper blade.
4. To install, reverse the removal procedure.
Replacing Rear Wiper Blade:
1. Lift the wiper arm.
2. Remove the wiper blade.
3. To install, reverse the removal procedure.
What should I do if the windshield washer fluid is low?
A warning lamp illuminates when the windshield washer fluid is low. You need to add washer fluid. Open the hood to access the washer fluid reservoir and fill as required. Use a quality washer fluid, with antifreeze protection in cold temperatures.
How do I operate the exterior lights?
Use the rotary control next to the steering wheel to select a lighting setting:
• Lamps off.
• Parking lamps on.
• Autolamps on. (This is the default setting).
• Headlamps on.
High Beams:
• To switch on: Push the lever away from you.
• To switch off: Push the lever forward again or pull the lever toward you.
• To flash: Slightly pull the lever toward you and release it.
A “Headlamp High Beam” indicator illuminates in the instrument cluster when the high beams are on.
Why is there condensation in the headlamps?
Headlamps have vents to accommodate normal changes in air pressure. Condensation can be a natural by-product of this design. When moist air enters the lamp assembly through the vents, there is a possibility that condensation can occur when the temperature is cold. When normal condensation occurs, a fine mist can form on the interior of the lens. The fine mist eventually clears and exits through the vents during normal operation.
How much condensation is acceptable?
The presence of a fine mist, for example no streaks, drip marks or large droplets. A fine mist covers less than 50% of the lens.
How long does it take for the acceptable condensation to clear?
Clearing time can take as long as 48 hours under dry weather conditions.
How much condensation is unacceptable?
A water puddle inside the lamp. Streaks, drip marks or large droplets present on the interior of the lens.
What should I do if unacceptable condensation is present?
Have your vehicle checked as soon as possible.
Why do my headlamps turn off when I have them switched on when I switch my vehicle off?
The battery saver turns the headlamps off after a short period of time after you switch your vehicle off.
What are autolamps?
Autolamps turn the headlamps on in low light situations or when the windshield wipers operate.
WARNING: The system does not relieve you of your responsibility to drive with due care and attention. You may need to override the system if it does not turn the headlamps on in low visibility conditions, for example daytime fog.
How do I adjust the Autolamp Exit Delay?
You can adjust the amount of time the autolamps remain on after you switch off your vehicle. Use the touchscreen to choose a delay setting.
1. From the settings menu, press Vehicle.
2. Press Lighting.
3. Press Autolamp Delay.
4. Select a setting.
Note: If the setting is off, the external lamps switch off immediately when you shut down your vehicle.
Note: You can pull the turn signal toward you to manually switch off the autolamp exit delay.
How do I use the turn signal lamps?
Push the lever up or down to switch the turn signal lamps on.
Set the lever to the middle position to switch the turn signal lamps off.
Note: Tap the lever up or down to make the turn signal lamps flash three times.
An increase in the rate of flashing of the turn signal lamp indicator warns of a failed turn signal lamp.
How do I switch the daytime running lamps on and off?
For vehicles with configurable daytime running lamps:
1. From the settings menu, press Vehicle.
2. Press Lighting.
3. Switch Daytime Running Lights on or off.
The daytime running lamps turn on when all of the following occur:
• You switch the system on.
• You switch the vehicle on.
• The transmission is not in park (P) for vehicles with automatic transmissions or you release the parking brake for vehicles with manual transmissions.
• The lighting control is in the autolamps position.
• The headlamps are off.
Note: Other lighting control positions do not turn on the daytime running lamps.
For vehicles with standard Daytime Running Lamps (DRL):
Daytime running lamps are always on unless you switch on the headlamps or your vehicle is in park (P).
WARNING: The daytime running lamps system does not activate the rear lamps and may not provide adequate lighting during low visibility driving conditions. Make sure you switch the headlamps on, as appropriate, during all low visibility conditions. Failure to do so may result in a crash.
How do I use the front fog lamps?
To switch the lamps on or off:
1. Set the lighting control to the parking lamps, headlamps or autolamps position.
Note: When the lighting control is in the autolamps position, you cannot switch the fog lamps on unless the low beam headlamps are on.
2. Press the button on the lighting control to switch the front fog lamps on or off.
The Front Fog Lamps Indicator illuminates when you switch the front fog lamps on.
Note: Only switch the front fog lamps on during reduced visibility.
Note: The brightness of the daytime running lamps may decrease when the front fog lamps are switched on.
Note: The front fog lamps lights switch off automatically when high beams are activated.
How do I switch the welcome lighting on and off?
The system turns on the exterior lamps when you approach your vehicle with an authenticated device, unlock your vehicle or interact with any of the doors. If you open or close any door, the lamps stay on for a short period of time to provide courtesy lighting.
To switch the system on or off:
1. From the settings menu, press Vehicle.
2. Press Lighting.
3. Switch Welcome Lighting on or off.
Note: Depending on your vehicle’s configuration, you may not have the option to switch the feature on and off.
To conserve power, the system may not work when you are approaching your vehicle if:
• The 12-volt battery is low.
• The system was triggered 10 times prior to starting the vehicle.
• The vehicle is left unused for a few days.
What is the exterior lamps on audible warning?
This warning sounds when you open the driver door and the exterior lamps are on.
How does automatic high beam control work?
Automatic high beam control turns the high beams on if it is dark enough and no other traffic is present. If it detects an approaching vehicle’s headlamps or tail lamps, or street lighting ahead, the system turns the high beams off.
A camera sensor, centrally mounted behind the windshield of your vehicle, continuously monitors conditions to turn the high beams on and off.
WARNING: The system does not relieve you of your responsibility to drive with due care and attention. You may need to override the system if it does not turn the high beams on or off.
What are the requirements for automatic high beam control to turn on?
The system turns the high beams on if all of the following occur:
• You switch the system on.
• You set the lighting control to the autolamps position.
• The ambient light level is low enough that you require high beams.
• There is no traffic in front of your vehicle.
• The vehicle speed is greater than approximately 40 km/h (25 mph).
What are the limitations of automatic high beam control (when does it turn off)?
The system turns the high beams off if any of the following occur:
• You switch the system off.
• You set the lighting control to any position except autolamps.
• The ambient light level is high enough that you do not require high beams.
• The system detects an approaching vehicle’s headlamps or a leading vehicle’s tail lamps.
• The system detects severe rain, snow or fog.
• The system detects street lighting.
• The camera has reduced visibility.
• The vehicle speed falls below approximately 30 km/h (19 mph).
Note: The deactivation speed may be lower on curves.
How do I switch automatic high beam control on and off?
1. From the settings menu, press Vehicle.
2. Press Lighting.
3. Switch Auto High Beam on or off.
How do I override the automatic high beam control?
Push the lever away from you to switch the high beams on.
Push the lever away from you again to switch the high beams off.
Push the lever away from you for a third time to switch automatic high beam control back on.
What do the automatic high beam control information messages mean?
| Message | Details |
|---|---|
| Front Camera Low Visibility Clean Screen | The camera has reduced visibility. Clean the windshield. If the message continues to appear, have your vehicle checked as soon as possible. |
| Front Camera Temporarily Not Available | The camera has malfunctioned. Wait a short period of time for the camera to cool down. If the message continues to appear, have your vehicle checked as soon as possible. |
| Front Camera Malfunction Service Required | The camera has malfunctioned. Have your vehicle checked as soon as possible. |
How do I switch all interior lamps on and off?
The lamps turn on under the following conditions:
• You open any door.
• You press a button on the remote control.
• You press the all lamps on button on the overhead console.
Press the all lamps on button again to switch all interior lamps off.
How do I operate the front and rear interior lamps?
Front Interior Lamps:
The front interior lamp switches are on the overhead console. There are buttons for individual map lamps (left and right).
Rear Interior Lamps:
The rear interior lamps may be above the rear seat or above the rear windows. Press the button on the lamp to switch it on or off.
Note: If you switch the rear lamps on through the overhead console, you cannot switch them off with the rear lamp switch.
What is the interior lamp function and how do I switch it?
The interior lamp function switches the courtesy and door lamps on or off.
Press the button to switch the interior lamp function on and off. The indicator lamp illuminates amber when the door function is off.
How do I adjust the instrument panel lighting brightness?
The instrument lighting dimmer buttons are on the lighting control. Repeatedly press one of the buttons to adjust the brightness.
Note: There are six levels of brightness adjustments available during the day and twelve levels of brightness adjustments available at night.
How do I operate the ambient lighting?
Switching Ambient Lighting On and Off:
1. From the settings menu, press General.
2. Scroll down to the Ambient Lighting menu.
3. Press to switch ambient lighting on or off.
Adjusting Ambient Lighting:
1. From the settings menu, press General.
2. Scroll down to the Ambient Lighting menu.
3. Drag the slider to the desired brightness.
Why do my courtesy lamps or interior lamps turn off when I have them switched on when I switch my vehicle off?
The battery saver turns the courtesy lamps and interior lamps off after a short period of time after you switch your vehicle off.
How do I open and close the windows?
Press the window control switch to open the window. Lift the window control switch to close the window.
Note: The power windows operate with the ignition on, and for several minutes after you switch the ignition off or until you open a front door.
To reduce wind noise or pulsing noise when one window is open, slightly open the opposite window.
One-Touch Open: Fully press the window control switch and release it. Press again or lift it to stop the window.
One-Touch Close: Fully lift the window control switch and release it. Press again or lift it to stop the window.
How do I reset the One-Touch Close feature?
Carry out all steps within 30 seconds of starting the sequence.
1. Close the window.
2. Press and hold the window control switch until the window is fully open. Keep the window control switch pressed for a few seconds.
3. Lift and hold the window control switch until the window is fully closed. Keep the window control switch held for a few seconds.
4. Press and hold the window control switch until the window is fully open. Keep the window control switch pressed for a few seconds.
5. Lift and hold the window control switch until the window is fully closed. Keep the window control switch held for a few seconds.
Note: Repeat the procedure if the window does not close when you use one-touch.
What is Global Opening and Closing and how do I use it?
You can use the remote control to open the windows with the ignition off.
Using Global Opening:
1. Press and release the unlock button on the remote control.
2. Press and hold the unlock button on the remote control.
3. Release the button when the windows start to open.
Press the lock or the unlock button on the remote control to stop global opening.
Using Global Closing:
1. Press and hold the lock button on the remote control.
2. Release the button when the windows start to close.
Press the lock or the unlock button on the remote control to stop global closing.
Note: Bounce-back is on during global closing.
How do I switch Global Opening and Closing on and off?
1. From the settings menu, press Vehicle.
2. Press Windows.
3. Switch Global Open or Global Close on or off.
What is window bounce-back and how do I override it?
What Is Window Bounce-Back
The window stops and reverses if it detects an obstruction when closing.
Overriding Window Bounce-Back
WARNING: If you override bounce-back, the window does not reverse if it detects an obstacle. Take care when closing the windows to avoid personal injury or damage to your vehicle.
1. Close the window until it reaches the point of resistance and let it reverse.
2. Lift and hold the window control switch within two seconds to override bounce-back and close the window. Bounce-back is now disabled and you can close the window manually.
Note: The window goes past the point of resistance and you can fully close it.
Note: If the window does not close, have your vehicle checked as soon as possible.
How do I lock the rear window controls?
WARNING: When children and pets are in the rear seat, use the power window lockout button to prevent accidental operation of the power windows.
The control is on the driver door. It enables both the rear window locks and the child safety locks.
Press the control to switch the rear window locks and child safety locks on. Press the control again to switch them off. A light on the control illuminates when you switch them on.
When the rear window lock/child safety lock switch is engaged, the window switches mounted on the rear door panels are deactivated.
The rear window lock and child lock settings remain active when you switch off your vehicle.
What is the auto-dimming interior mirror?
The mirror dims to reduce the effect of bright light from behind. It returns to normal when the bright light from behind is no longer present or if you shift into reverse (R).
Do not block the sensors on the front and back of the mirror.
Note: A rear center passenger or raised rear center head restraint could prevent light from reaching the sensor.
How do I adjust the exterior mirrors?
To adjust the mirrors, switch your vehicle on, with the push button start in accessory mode or your vehicle running.
1. Select the mirror you want to adjust (left or right). The control light turns on.
2. Use the adjustment control to adjust the position of the mirror.
3. Press the mirror control again. The control light turns off.
WARNING: Do not adjust the mirrors when your vehicle is moving. This could result in the loss of control of your vehicle, serious personal injury or death.
How do I operate the folding exterior mirrors?
Manual Folding:
For tight parking conditions, press the power fold control to fold the mirrors. Press the control again to unfold the mirrors.
Autofold:
The exterior mirrors fold when you lock your vehicle and unfold when you unlock your vehicle. This feature requires you to switch the exterior mirrors autofold on.
To switch autofold on or off:
1. From the settings menu, press Vehicle.
2. Press Mirrors.
3. Switch Autofold on or off.
Note: If you press the control to fold in the mirrors with autofold on, the mirrors do not unfold when you unlock your vehicle.
How do I reset loose, noisy, or intermittently working power folding mirrors?
If you manually fold the power folding mirrors, they may not work properly even after you reposition them. Reset the mirrors if:
• They vibrate when you drive.
• They feel loose.
• They do not stay in the folded or unfolded position.
• One of the mirrors is not in its normal driving position.
• The mirrors are intermittently working.
To reset the power fold feature, use the power folding mirror control to fold and unfold the mirrors. You may hear a loud noise as you reset the power folding mirrors. This sound is normal. Operate the power folding mirrors an additional 3 to 4 times to synchronize the mirrors.
If the above process does not help, perform the following steps:
1. Fold or retract both mirrors manually.
2. Using the power folding control switch, operate the mirrors until you hear an audible click.
3. Operate the power folding an additional 3 to 4 times to synchronize the mirrors.
Repeat this process as needed each time you manually fold the mirrors.
What is the auto-dimming exterior mirror?
The driver exterior mirror dims when the interior auto-dimming mirror turns on.
What is the brake coach?
The brake coach appears after your vehicle has come to a stop. It coaches you to brake in a manner that maximizes the amount of energy returned through the regenerative braking system.
The percent displayed indicates the regenerative braking efficiency, with 100% representing the maximum amount of energy recovery.
You can switch brake coach on or off in the settings menu on your touchscreen:
1. From the settings menu, press Vehicle.
2. Switch Brake Coach on or off.
Note: While regenerative braking works in all drive modes, brake coach display may not be available in all drive modes.
How do I access and reset the trip computer?
Accessing the Trip Computer:
1. From the app launcher, press Trips.
Resetting the Trip Computer:
1. From the app launcher, press Trips.
2. Press Trip 1 or Trip 2.
3. Press Reset.
Note: The current trip resets every time you start your vehicle.
What information does the trip computer provide?
Trip Data: Includes distance, time and energy economy. Better energy economy results in increased driving range.
Where Did My Energy Go: Displays a breakdown of energy consumption for your trip.
• Climate Use: Energy used by high voltage climate control components.
• Driving and Route: Energy used to propel your vehicle based on driving style and route.
• Accessories: Energy used for low voltage accessories like fans, heated seats, and lighting.
• Exterior Temperature: Energy losses due to outside temperature.
How Is My Driving: Displays scores for trip driving behavior. Higher scores result in better energy economy.
• Acceleration: Light to moderate acceleration improves your score.
• Braking: Slow and steady braking improves your score.
• Speed: Maintain reasonable vehicle speeds for best scores. Your score rapidly drops above 112 km/h (70 mph).
How do I use remote start?
The system allows you to remotely start your vehicle to heat or cool the interior to a preset temperature. Follow the instructions in the vehicle app to start and stop your vehicle.
When you successfully remote start your vehicle:
• The vehicle doors lock.
• The turn signal lamps flash twice.
• The parking lamps turn on when the vehicle is running.
• The vehicle remains secured. A valid key must be inside your vehicle to switch your vehicle on and drive.
• All other vehicle systems remain off.
The horn sounds if the system fails to start.
Under what conditions will remote start not work?
Remote start does not work under the following conditions:
• Remote start is not enabled.
• The alarm horn is sounding.
• The hood is open.
• The transmission is not in park (P).
• Your vehicle is already on.
• The vehicle battery is below the minimum operating voltage.
Note: A maximum of two remote starts are allowed. After that you have to switch your vehicle on and off before you can use remote start again.
How do I adjust the remote start settings?
1. From the settings menu, press Vehicle.
2. Press Remote Start Setup.
You can adjust the following in the remote start settings menu:
• Enable or disable remote start.
• Climate control settings.
• Heated seat settings.
• Heated steering wheel settings.
• Remote start duration.
How do I operate the climate control system?
• Switching Climate Control On and Off: Press the button to access the climate controls, then press the power button.
• Switching Air Conditioning On and Off: Press the A/C button.
• Switching Defrost On and Off: Press the button to access climate controls, then press the front defrost button.
• Switching Recirculated Air On and Off: Press the button to activate the selection screen, then press the recirculated air button.
• Switching Maximum Defrost On and Off: Press the MAX defrost button. Air flows through the windshield vents at the highest speed.
• Switching Maximum Cooling On and Off: Press the MAX A/C button.
• Switching the Electric Heater On and Off: Press the button to access climate control, then press the Heat button to turn the electric heater on and off.
• Setting Blower Motor Speed: Press the fan speed button to set the blower motor speed.
• Setting the Temperature: Press the temperature controls on either side of the climate control to set the temperature for that side.
• Directing Air Flow: Press the button on the touchscreen to access climate controls, then press the button for windshield, instrument panel, or footwell vents.
• Switching Dual Mode On and Off: Press the button to access climate controls, then press the DUAL button.
• Switching Auto Mode On and Off: Press the AUTO button to switch auto mode on. Repeatedly press the button to adjust auto mode.
How do I switch the heated rear window and heated mirrors on and off?
Press the heated rear window button to clear the rear window of thin ice and fog. The heated rear window turns off after a short period of time.
When you switch the heated rear window on, the heated exterior mirrors (if equipped) also turn on.
What are the precautions for the air conditioning refrigerant system?
WARNING: The air conditioning refrigerant system contains refrigerant under high pressure. Only qualified personnel should service the air conditioning refrigerant system. Opening the air conditioning refrigerant system can cause personal injury.
Your vehicle has an under hood label that identifies the refrigerant used. The meanings of the symbols on the label are:
• Caution Symbol: Indicates caution.
• Air Conditioning System Symbol: Denotes the air conditioning system.
• System Lubricant Type Symbol: Indicates the type of lubricant used.
• Service Manual Symbol: See vehicle service manual for service information.
• Technician Symbol: Requires registered technician to service.
• Flammable Symbol: Indicates flammable refrigerant.
• Component Replacement Symbol: Replace safety system components. Do not repair, reuse or try to salvage.
How do I replace the cabin air filter?
The cabin air filter improves the quality of air in your vehicle by trapping dust, pollen and other particles. It is located behind the glove compartment. To replace it:
1. Open the glove compartment.
2. Detach the damper by depressing the tabs and pulling it away from the glove compartment.
3. Press the tabs on each side to release the glove compartment.
4. Fully lower the glove compartment.
5. Unclip both sides of the filter door and swing door down to access filter.
6. Remove the old filter and replace with a new filter.
What is the correct sitting position?
When you use them properly, the seat, head restraint, seatbelt and airbags will provide optimum protection in the event of a crash. We recommend that you follow these guidelines:
• Sit in an upright position with the base of your spine as far back as possible.
• Do not recline the seat backrest so that your torso is more than 30 degrees from the upright position.
• Adjust the head restraint so that the top of it is level with the top of your head and as far forward as possible. Make sure that you remain comfortable.
• Keep sufficient distance between yourself and the steering wheel. We recommend a minimum of 25 cm (10 in) between your breastbone and the airbag cover.
• Hold the steering wheel with your arms slightly bent.
• Bend your legs slightly so that you can press the pedals fully.
• Position the shoulder strap of the seatbelt over the center of your shoulder and position the lap strap tightly across your hips.
How do I adjust the manual front seats?
Adjusting the Head Restraint:
Pull the head restraint up to raise it.
To lower the head restraint:
1. Press and hold the adjust and release button.
2. Push the head restraint down.
Moving the Seat Backward and Forward:
Use the lever under the front of the seat to move it backward and forward.
WARNING: Make sure the seat fully locks into place by rocking it backward and forward.
Adjusting the Seat Backrest:
Use the lever on the side of the seat to adjust the backrest angle.
How do I adjust the power front seats?
Use the controls on the side of the seat cushion to make adjustments.
• Seat Cushion Height/Backward/Forward: Use the long, horizontal control.
• Seat Cushion Tilt: Use the front or rear part of the long, horizontal control.
• Seat Backrest: Use the vertical, circular control.
• Lumbar Support: Use the four-way circular control.
WARNING: Do not adjust the driver seat or seat backrest when your vehicle is moving.
How do I operate the heated and ventilated seats?
Switching the Heated Seats On and Off:
The vehicle must be on to use this feature. Press the heated seat symbol, then select your preferred heat level or off. The more indicators that display, the warmer the temperature of the seat. You can also press the heated seat symbol on the audio volume knob, then select your preferred heat level or off.
Switching the Ventilated Seats On and Off (If Equipped):
The vehicle must be running to use this feature. Press the seat symbol on the touchscreen to switch on the ventilated seats. Then, select your preferred cool level or off. More indicator lights indicate higher fan speeds.
Automatic Heated/Ventilated Seats:
When you switch on the auto setting, the heated seats switch on to match your climate control setting. Select Auto to ventilate your seat based on your climate control settings, humidity and air temperature.
How do I adjust the rear seats?
Adjusting the Head Restraint:
The outermost head restraints are non-adjustable. To raise the center head restraint, pull it up. To lower it, press and hold the adjust and release button and push the head restraint down.
Folding the Seat Backrest:
Press the button on the top of the seat backrest and fold it forward.
Unfolding the Seat Backrest:
Lift the seat backrest up to unfold it. Make sure the seat latch engages.
WARNING: When unfolding the seat backrests, make sure that the seatbelts are not trapped behind the seat. Make sure that the seats and the seat backrests are secure and fully locked in their catches.
What is the Rear Occupant Alert System and how does it work?
The rear occupant alert system monitors vehicle conditions and notifies you to check for rear seat occupants when you switch the ignition off.
The system monitors the activity of the buckle on the rear seatbelt and the opening and closing of the rear doors to indicate the potential presence of an occupant in the rear seat. A message displays and an audible warning sounds when you switch the ignition off after certain conditions have been met (e.g., a rear door was opened while the ignition was on).
How do I change the Rear Occupant Alert System settings?
Alert Settings:
1. From the settings menu, press Vehicle.
2. Press Rear Occupant Alert.
3. Select Alert & Horn or Alert Only or Off. The default setting is Alert Only.
Switching Child Seat Installed On and Off:
When the system is switched on, it monitors the opening and closing of the rear doors to indicate the potential presence of an occupant.
1. From the settings menu, press Vehicle.
2. Press Rear Occupant Alert.
3. Switch Child Seat Installed on or off. The default setting is on.
How does the memory function work?
The memory function recalls the position of the driver seat and power mirrors.
Saving a Preset Position:
1. Switch the vehicle on.
2. Adjust the memory features to your preferred position.
3. Press and hold the preferred preset button (1, 2, or 3) on the driver door until you hear a single tone.
Recalling a Preset Position:
Press and release a preset button. You can recall a position when the vehicle is off, or in Park (P) or Neutral (N) if the vehicle is on and not moving.
You can also recall a position by pressing the unlock button on a linked remote control or unlocking the intelligent driver door handle if a linked remote is present.
How do I program the garage door opener (HomeLink)?
Clearing the Garage Door Opener:
1. Press and hold the outer two function buttons simultaneously for approximately 10 seconds until the indicator flashes rapidly.
2. When the indicator flashes, release the buttons. This clears all stored codes.
Programming to your Handheld Transmitter:
1. With your vehicle parked outside of the garage, switch your vehicle on, but do not start it.
2. Press and release one of the three HomeLink function buttons you would like to program.
3. Hold your handheld garage door transmitter 2–8 cm (1–3 in) away from the HomeLink button you want to program.
4. Press and hold the handheld transmitter button while watching the indicator on HomeLink. Continue until the HomeLink indicator flashes rapidly or is continuously on.
5. Press and hold the HomeLink button you programmed for two seconds, then release. You may need to do this twice to activate the door.
Programming to your Garage Door Opener Motor (if needed):
1. Press the learn button on the garage door opener motor. You then have 30 seconds to complete the next steps.
2. Return to your vehicle.
3. Press and hold one of the three HomeLink function buttons for two seconds, then release. Repeat this step. Depending on the brand, you may need to repeat this a third time.
How do I start and power off the vehicle?
Starting the Vehicle:
1. Fully press the brake pedal.
2. Press the POWER START STOP push button.
Powering Off the Vehicle:
When your vehicle is not moving and is started, press and release the push button start without pressing the brake pedal. This shuts off the vehicle and all electrical accessories.
Emergency Power Off:
Only in an emergency, when your vehicle is moving, press the push button start three times within two seconds, or press and hold for at least one second. Shift into neutral (N) and use the brakes to bring your vehicle to a safe stop. When your vehicle comes to a complete stop, shift into park (P).
What is the vehicle power down timer?
The vehicle power down timer automatically shuts down your vehicle if it has been powered on and stationary for an extended period of time to save battery energy.
How it Works:
Before shutting down, a message appears in the instrument cluster display showing a 30-second countdown. If you do not intervene, the vehicle shuts down.
Overriding the Timer:
You can stop the shutdown before the 30-second countdown expires by pressing the brake or accelerator pedal, or pressing the OK or RESET button.
Switching the Timer On and Off:
1. From the settings menu, press Vehicle.
2. Switch Vehicle Power Down Timer on or off.
Note: You cannot permanently switch off the timer. If you switch it off, it turns on each time you switch the vehicle on.
How do I start the vehicle if the remote control is not working?
If you are unable to start your vehicle because the remote control frequencies are jammed or the battery has no charge, follow these steps:
1. Lift the armrest.
2. Slide back the floor console storage compartment.
3. Place the passive key into the backup slot.
4. With the passive key in this position, press the brake pedal, then press the push button ignition to switch the power on and start your vehicle.
Why does the vehicle not start?
• The system does not function if the remote control frequencies are jammed, or if the remote control battery has no charge. See instructions for using the passive key backup position.
• The system does not function if the 12-volt battery has no charge. 12-volt battery depletion can occur if the high voltage battery state of charge is low.
How can I preserve my high voltage battery?
• Low Charge: If your vehicle reaches a 0% state of charge, recharge your vehicle as soon as possible.
• Overnight Charging: Use charge scheduling and departure/comfort settings to delay the start of charging and set a maximum charge limit. This improves battery longevity.
• Extended Range Nickel Cobalt Manganese (NCM) Batteries: Set your preferred charging times to be at least 2-3 hours after plugging in. Setting the maximum charge level to 90% for everyday usage reduces strain on the battery.
• Standard Range Lithium Iron Phosphate (LFP) Batteries: Set the maximum charge level to 100% and charge to 100% at least once per month to maintain range accuracy.
• DC Charging: Frequent use of DC charging could result in reducing your battery’s efficiency and lifespan.
• Storage Temperature: Storing your vehicle in temperatures between 0°C (32°F) and 45°C (113°F) is most beneficial. At temperatures near freezing or lower, plug your vehicle in.
• Storage State of Charge (over 30 days): For NCM batteries, aim for approximately 50%. For LFP batteries, aim for approximately 50%.
How do I charge my vehicle at home?
To charge the high voltage battery using the mobile power cord:
1. Put the vehicle in park (P).
2. Press the center right edge of the charge port door to open it.
3. Plug the pigtail connector into the mobile power cord control box until it clicks.
4. Plug the power cord into a properly grounded, dedicated wall outlet.
5. Confirm that the mobile power cord’s indicators illuminate.
6. Plug the charge coupler into the charge port receptacle on your vehicle. The light ring will illuminate, indicating the beginning of a normal charge cycle.
How do I stop charging my vehicle?
AC Charging (at home or public):
1. Push the latch on the charge coupler and remove it from the vehicle.
2. Remove the connector plug from the wall outlet.
DC Fast Charging:
1. Push the coupler unlock button on the light ring and remove the charge coupler handle from the vehicle.
2. Close the dust cap for the additional lower connectors.
Note: You cannot shift your vehicle out of park (P) until you remove the charge coupler.
What do the charge port indicator lights mean?
The charge status indicator next to the charging port is divided into five zones, displaying the state of charge in 20 percent increments.
• Pulsing Zone: Indicates the current charging range (e.g., zone A pulsing is 0-20%).
• Solid Zones: Indicate completed charge ranges.
• All Zones Illuminated: The charge is 100 percent.
The indicator light colors mean:
• White: Courtesy light for plugging/unplugging or acknowledging actions.
• Blue: Vehicle is plugged in and either charging or waiting to charge.
• Amber: Indicates charge faults.
What do the mobile power cord indicator lights mean?
The mobile power cord has three indicator lights: Amber (Fault), Blue (Status), and Red (Trouble).
| AMBER | BLUE | RED | Details |
|---|---|---|---|
| Unpowered | |||
| OFF | OFF | OFF | The mobile power cord is not powered. |
| Charging | |||
| OFF | PULSING | OFF | The mobile power cord is charging. |
| Standby | |||
| OFF | ON | OFF | The mobile power cord is powered and ready to charge. |
| Startup and Rebooting | |||
| ON | ON | ON | The mobile power cord is recovering after an error. |
| Charging Reduced, Internal Issue | |||
| ON | PULSING | OFF | The mobile power cord is charging at a reduced rate due to overheating. |
| Charging Reduced, AC Plug Or Wall Outlet | |||
| BLINK | PULSING | OFF | Charging at a reduced rate due to overheating of the connector or wall outlet. |
| User Troubleshooting | |||
| ON | OFF | OFF | A fault has been encountered that requires troubleshooting. |
| Non-Recoverable Fault | |||
| OFF | OFF | ON | Internal fault in the mobile power cord that cannot be recovered. |
| OFF | OFF | BLINK | Internal fault in the connector that cannot be recovered. |
| Ground Leakage Fault | |||
| OFF | OFF | PULSING | Electrical current is leaking through a potentially unsafe path. |
How do I manually release the charge coupler if it’s stuck?
If your vehicle does not unlock the charge coupler, you can manually release it.
1. Switch off your vehicle.
2. Open the hood.
3. Remove the inner luggage compartment shields.
4. Between the gap of the hood and windshield, access the manual release mechanism and pull the pull ring firmly, perpendicularly towards the center of your vehicle.
5. Remove the charge coupler from the charge port.
6. Reinstall the inner luggage compartment shields.
7. Close the hood.
How do I use charging settings to schedule charging?
Scheduled charging can be set up in the center display or in the vehicle app to take advantage of lower-cost electricity rates or set departure times.
To view your charge settings:
1. Press the settings menu icon.
2. Press charge settings.
From here you can see the Charge Status, set a Target Charge, set Departure Times, set Preferred Charge Times for specific locations, and access the Advanced Menu to limit the AC charging rate.
What do the different charge statuses mean?
| Charge Status | Details |
|---|---|
| Will charge when plugged in | The vehicle is unplugged and starts charging once plugged in. |
| Will wait for preferred charging time | The vehicle is unplugged at a location with charging time preferences enabled. Charging is scheduled to start at a specific time. |
| Waiting for preferred charging time | The vehicle is plugged in at a location with charging time preferences enabled and will start charging at the displayed time. |
| Charging stopped | The vehicle is plugged in and charging has been stopped through the vehicle app. |
| Charging | The vehicle is plugged in and charging. |
| Fast charging | The vehicle is plugged into a DC fast charge station and charging. |
| Charged | The vehicle finished charging to the max charge limit setting. |
| Charging 12V battery | The vehicle is plugged in and charging the 12V battery. |
| Conditioning the cabin | The vehicle is plugged in and the climate control system is operating. |
| Conditioning the battery | The vehicle is plugged in and conditioning the high voltage battery. |
| Vehicle charging fault | There is a fault within the vehicle charging system. Unplug and plug back in. If the fault persists, contact an authorized dealer. |
| Charge station fault | A fault has been detected with the charging station or cord. Check the charging equipment. |
| Charge station not detected | A charging coupler has been plugged into the vehicle but there is no connection with a charging power source. |
| Charge station paused | The vehicle is plugged in and charging has been paused at the charging station. |
Why does my vehicle not charge with the mobile power cord?
Ensure you properly connect the connector and control box. Unplug the charge coupler from the vehicle and unplug the connector from the wall outlet. Then check the connector to be sure that the connector is connected properly into the mobile power cord control box. If the mobile power cord is warm or in a hot environment, try charging in a cooler area. Try a different outlet or a different connector if you have one available. If the problem persists, contact an authorized EV certified dealer.
Why does my vehicle have a hum or fan noise when charging?
A hum or a fan noise could be present when charging the high voltage battery. This is a normal operation as your vehicle is keeping the battery cool while charging.
How do I shift the vehicle into gear?
The selector is on the steering column.
1. Press and hold the brake pedal.
2. Move the selector one position up or down to select neutral (N).
3. Move the selector two positions up to select reverse (R).
4. Move the selector two positions down to select drive (D).
5. Press the park (P) button to select park (P).
How do I shift an immobile vehicle out of Park (P)?
Use this procedure to shift out of park (P) in the event of an electrical malfunction or emergency.
1. Apply the parking brake.
2. Power your vehicle on without your foot on the brake pedal.
3. Fully press and hold the brake pedal.
4. Fully press and hold the accelerator pedal.
5. Shift into neutral (N).
6. Shift into neutral (N) again within a few seconds.
7. Attempt to start your vehicle. A confirmation message appears when your vehicle enters the mode.
8. Release the accelerator and brake pedals.
9. Release the parking brake. Your vehicle is now free to roll.
10. Switch your vehicle off.
To return to normal mode, press the brake pedal and shift into park (P).
What is roll-away protection?
Roll-away protection is always active by default. It secures the vehicle by automatically shifting to park (P) if the driver exits or switches the vehicle off without shifting to park (P).
It can be temporarily deactivated, for example in an automatic car wash. When deactivated, the vehicle is free to roll even if the driver exits the vehicle.
How do I switch roll-away protection on and off?
Switching the Roll-Away Protection Off:
1. Press and hold the brake pedal.
2. Power your vehicle on.
3. Bring your vehicle to a complete stop.
4. Shift into neutral (N).
5. Shift into neutral (N) again within a few seconds. A confirmation message appears.
6. Release the brake pedal. Your vehicle is free to roll.
7. Switch your vehicle off.
Switching the Roll-Away Protection On:
1. Press the brake pedal.
2. Shift into park (P), or power your vehicle on and shift into drive (D) or reverse (R).
What do the All-Wheel Drive (AWD) information messages mean?
| Message | Action |
|---|---|
| AWD Temporarily Disabled | The all-wheel drive system temporarily turns off to protect itself from overheating. |
| AWD Off | The all-wheel drive system is not operating properly. If the warning stays on or continues to come on, contact an authorized dealer. |
| AWD Restored | The all-wheel drive system will resume normal function. |
What should I do if the accelerator pedal becomes stuck?
If your accelerator pedal becomes stuck or trapped:
• Apply steady and firm pressure to the brake pedal to slow the vehicle and reduce power.
• Bring your vehicle to a complete stop and place it in park (P).
• Switch the power off.
• Apply the parking brake.
Inspect the accelerator pedal for any interference. If none are found and the condition persists, have your vehicle checked as soon as possible.
How do I check the brake fluid?
1. Park your vehicle on a level surface.
2. Look at the brake fluid reservoir to see where the brake fluid level is relative to the MIN and the MAX marks on the reservoir.
The brake fluid reservoir is located under the hood.
What type of brake fluid should I use?
Use fluid that meets the defined specification and viscosity grade. We recommend you to use Dot 4 Low Viscosity (LV) High Performance Brake Fluid meeting WSS-M6C65-A2 specifications or ISO 4925 Class 6 standards.
| Name | Specification |
|---|---|
| Motorcraft® DOT 4 LV High Performance Motor Vehicle Brake Fluid(U.S.) / Motorcraft® DOT 4 LV High Performance Motor Vehicle Brake Fluid / Liquide de frein automobile haute performance DOT 4 LV Motorcraft®(Canada) PM-20(U.S. & Canada) | WSS-M6C65-A2 |
Is occasional brake noise normal?
Occasional brake noise is normal. If a metal-to-metal, continuous grinding or continuous squeal sound is present, the brake linings could be worn-out. Have the system checked by an authorized dealer.
Note: Brake dust could accumulate on the wheels, even under normal driving conditions. Some dust is inevitable as the brakes wear, and does not contribute to brake noise.
How do I apply and release the electric parking brake?
The electronic parking brake switch is on the center console.
Applying the Brake:
Pull the switch up to apply the electric parking brake. The red warning lamp flashes, then steadily illuminates when the parking brake is applied.
Manually Releasing the Brake:
1. Switch the power on.
2. Press and hold the brake pedal.
3. Push the switch down.
The red warning lamp turns off.
Automatically Releasing the Brake:
1. Close the driver door.
2. Shift into gear.
3. Press the accelerator pedal and pull away in a normal manner.
How do I use the electric parking brake in an emergency?
You can use the electric parking brake to slow or stop your vehicle in an emergency. Pull the switch up and hold it. The red warning lamp illuminates, a tone sounds and the stoplamps turn on. The electric parking brake continues to slow your vehicle down unless you release the switch.
What do the electric parking brake information messages mean?
| Message | Action |
|---|---|
| To Release: Press Brake and Switch | The electric parking brake is set and a manual release is attempted without the brake pedal being pressed. |
| Park Brake Use Switch to Release | The electric parking brake is set and an automatic release is attempted but cannot be performed. Perform a manual release. |
| Release Park Brake | The electric parking brake is set and your vehicle speed exceeds 5 km/h (3 mph). Release the electric parking brake before continuing to drive. |
| Park Brake Not Applied | The electric parking brake is not fully applied. |
| Park Brake Not Released | The electric parking brake is not fully released. |
| Brake maintenance mode | The electric parking brake system has been put into a special mode to allow brake service. Have the system checked as soon as possible. |
| Park Brake Limited Function Service Required | The electric parking brake system has detected a condition that requires service. Some functionality may still be available. Have the system checked as soon as possible. |
| Park Brake Malfunction Service Now | The electric parking brake system has detected a condition that requires service. Have the system checked as soon as possible. |
What is reverse brake assist and how does it work?
Reverse brake assist is designed to reduce impact damage or assist in avoiding a collision while in reverse (R). It functions when traveling at a speed of 2–12 km/h (1–7 mph).
If the system detects an obstacle behind your vehicle, it provides a warning through the rear parking aid or cross traffic alert system. Using sensors on the rear of the vehicle, it can detect a possible collision and apply the brakes. If full braking occurs, the system attempts to stop the vehicle a safe distance from the obstacle.
How do I switch reverse brake assist on and off?
1. From the driver assistance menu, press Reverse Brake Assist.
2. Switch the feature on or off.
Note: The system is unavailable when the rear parking aid or cross traffic alert is off.
How do I override reverse brake assist?
There could be instances when unexpected or unwanted braking occurs. Firmly pressing the accelerator pedal or switching the feature off overrides the system.
Why is reverse brake assist unavailable?
Reverse brake assist may be unavailable for several reasons:
• Make sure you switch the system on.
• Make sure that the liftgate or tailgate, hood and all doors are closed.
• Make sure the cross traffic alert system is on.
• Make sure the rear parking aid system is on.
• Make sure that traction control is on.
• Your vehicle may have sustained a rear end impact. Have the sensors checked.
• Make sure the exterior cameras are not dirty or obstructed. Clean them if needed.
• Make sure the sensors are not blocked or faulted.
• You recently had your vehicle serviced, or the battery disconnected. Drive your vehicle a short distance to resume system operation.
• The system does not function when you connect a trailer.
If you are still having problems, have the system checked as soon as possible.
What is hill start assist and how does it work?
Hill Start Assist applies the brakes to hold your vehicle after you bring it to a stop on a slope. This makes it easier for you to pull away without using the parking brake.
When the system activates, your vehicle remains stationary for a few seconds after you release the brake pedal. This gives you time to move your foot from the brake pedal to the accelerator pedal. The brakes release when you apply the accelerator pedal.
The system activates when your vehicle is in any forward gear and facing uphill, or when your vehicle is in reverse (R) and facing downhill.
What is auto hold and how does it work?
Auto hold applies the brakes to hold your vehicle after you bring the vehicle to a stop. This can help when waiting on a hill or in traffic.
Using Auto Hold:
1. Bring your vehicle to a complete stop. The auto hold active indicator illuminates.
2. Release the brake pedal. The system holds your vehicle at a standstill.
3. Apply the accelerator and drive off in a normal manner. The system releases the brakes.
Switching Auto Hold On and Off:
1. From the settings menu, press Driver Assistance.
2. Switch Auto Hold on or off.
What is traction control and how do I use it?
The traction control system helps to avoid drive wheel spin and loss of traction. If your vehicle begins to slide or the wheels spin when accelerating, the system applies the brakes to individual wheels and/or reduces power to increase traction.
The system turns on each time you power on your vehicle.
Switching Traction Control On and Off:
The switch for the stability and traction control system is on the instrument panel. If you press the switch, it turns traction control off. Press it again to turn it back on.
If your vehicle is stuck in mud or snow, switching traction control off may be beneficial as this allows the wheels to spin.
Note: When you switch traction control off, stability control remains fully active.
What does the “Service AdvanceTrac” message mean?
This message indicates that the system detects a condition that requires service. Contact an authorized dealer as soon as possible.
How does stability control work?
The stability control system has several features to help you maintain control of your vehicle:
• Electronic Stability Control: Enhances your vehicle’s ability to prevent skids or lateral slides by applying brakes to individual wheels and reducing power if necessary.
• Curve Control: Enhances your vehicle’s ability to follow the road when cornering severely by reducing power and applying brakes to individual wheels.
• Traction Control: Enhances your vehicle’s ability to maintain traction by detecting and controlling wheel spin.
If a driving condition activates the system, the stability and traction control light flashes, your vehicle may slow down, and you may experience reduced power.
How do I switch Stability Control and Traction Control on and off?
You can switch these systems off by using the button to the left of the steering wheel.
If you press the button, it will turn traction control off.
If you press and hold for 5 seconds, it turns stability control off.
The system turns traction control and stability control on each time you power on your vehicle.
What do the ‘A’ and ‘B’ symbols mean in the Stability Control diagram?
A: Vehicle without stability control skidding off its intended route.
B: Vehicle with stability control maintaining control on a slippery surface.
What are some important notes about Stability Control?
Shifting into reverse (R) disables the system.
Note: With electronic stability control off, E-AWD protection controls remain active and could be noticeable in slippery conditions.
Note: While stability control can be turned off in any drive mode, the acceleration response in engage mode provides the most refined longitudinal control of the vehicle.
Note: When you choose the drive mode Unbridle and electronic stability control is off, it reduces the level of deceleration.
What are the Electronic Stability Control (ESC) features for various button functions?
| Button Functions | Mode | Stability Control Off Light | Electronic Stability Control | Traction Control System |
|---|---|---|---|---|
| Default at start-up | – | On during bulb check | Enabled | Enabled |
| Button pressed momentarily | Traction control off | On | Enabled | Disabled |
| Button pressed and held more than five seconds | ESC disabled | On | Disabled | Disabled |
| Button pressed again after deactivation | ESC fully enabled | Off | Enabled | Enabled |
What does the Stability Control Indicator light mean?
If it does not illuminate when you switch the power on, or remains on, this indicates a malfunction. Have your vehicle checked by an authorized dealer as soon as possible.
How does Electric Power Steering work?
Adaptive Learning
Adaptive learning helps correct road irregularities and improves overall handling and steering. It communicates with the brake system to help operate advanced stability control and crash avoidance systems.
Note: When the battery is disconnected or a new battery is installed, you must drive your vehicle a short distance before the system relearns the strategy and reactivates all systems.
Steering Tips
If the steering wanders or pulls, check for:
An improperly inflated tire.
Uneven tire wear.
Loose or worn suspension components.
Improper vehicle alignment.
Note: A high crown in the road or high crosswinds could also make the steering wander or pull.
What are the precautions for Electric Power Steering?
WARNING: The electric power steering system has diagnostic checks that continuously monitor the system. If a fault is detected, a message displays in the information display. Stop your vehicle as soon as it is safe to do so. Switch the vehicle off. After at least 10 seconds, switch the vehicle on and watch the information display for a steering system warning message. If a steering system warning message returns, have the system checked as soon as possible.
WARNING: If the system detects an error, you may not feel a difference in the steering, however a serious condition may exist. Have your vehicle checked as soon as possible. Failure to do so may result in loss of steering control.
Adapt your speed and driving behavior according to reduced steering assist.
Extreme continuous steering may increase the effort to steer. This occurs to prevent internal overheating and damage to the steering system. If this occurs, you will not lose the ability to steer your vehicle manually nor will it cause damage to the system. Normal steering and driving allows the system to cool down and steering assist returns to normal.
Note: There is no fluid reservoir to check or fill.
When your vehicle is still moving, a significant decrease in steering assistance or a loss of steering assistance could occur if:
You switch your vehicle off.
Your vehicle loses electrical power.
Your vehicle detects a concern.
When your vehicle is off and your vehicle begins moving, there is no steering assistance.
What do the steering warning lamp and information messages mean?
The electric power steering system indicator illuminates if the system detects a fault during the continuous diagnostic checks.
Note: If a red warning message displays, stop your vehicle as soon as it is safe to do so.
Steering – Information Messages
| Message | Details |
|---|---|
| Steering Fault Service Now | The power steering system has detected a condition that requires service. Have your vehicle checked as soon as possible. |
| Steering Loss Stop Safely | The power steering system is not working. Stop your vehicle in a safe place. Have your vehicle checked as soon as possible. |
| Steering Assist Fault Service Required | The power steering system has detected a condition that requires service. Have your vehicle checked as soon as possible. |
| Steering Lock Malfunction Service Now | The steering system has detected a condition that could prevent you from starting your vehicle. Have your vehicle checked as soon as possible. |
What are the precautions for using the Parking Aid system?
WARNING: To help avoid personal injury, always use caution when in reverse (R) and when using the sensing system.
WARNING: The system may not detect objects with surfaces that absorb reflection. Always drive with due care and attention. Failure to take care may result in a crash.
WARNING: Traffic control systems, fluorescent lamps, inclement weather, air brakes, external motors and fans may affect the correct operation of the sensing system. This may cause reduced performance or false alerts.
WARNING: The system may not detect small or moving objects, particularly those close to the ground.
WARNING: The parking aid system can only assist you to detect objects when your vehicle is moving at parking speeds. To help avoid personal injury you must take care when using the parking aid system.
WARNING: The system may not function if the sensor is blocked.
WARNING: In cold and severe weather conditions the system may not function. Rain, snow and spray can all limit sensor performance.
WARNING: If damage occurs in the immediate area surrounding the sensor, have your vehicle checked as soon as possible.
How do I switch the parking aid on and off, and mute the audible tone?
You can only switch the audible tone on and off. The parking aid system remains on at all times.
Muting the Audible Tone
Shift into reverse (R) and press the button on the rear view camera display screen to switch the system’s audible tone on and off.
How does the Rear Parking Aid work?
Rear parking sensors detect objects behind your vehicle when in reverse (R). The sensors are located in the rear bumper.
Limitations:
There is a decreased coverage area at the outer corners. The sensors are active when your vehicle is in reverse (R) and the vehicle speed is less than 8 km/h (5 mph). The sensor coverage area is up to 180 cm (71 in) from the rear bumper.
Audible Warnings:
A warning tone sounds when your vehicle approaches an object. As your vehicle moves closer to an object, the rate of the tone increases. The warning tone continuously sounds when an object is 30 cm (12 in) or less from the rear bumper. If your vehicle remains stationary for a few seconds, the audible warning turns off. If your vehicle moves backward the tone sounds again.
How does the Front Parking Aid work?
Front parking sensors detect objects in front of your vehicle. The sensors are located in the front bumper.
Limitations:
The front parking aid sensors are active when your vehicle is in any position other than park (P) and the vehicle speed is less than 8 km/h (5 mph). The sensor coverage area is up to 70 cm (28 in) from the front bumper. Visual indication is always active in reverse (R).
Audible Warnings:
A warning tone sounds when there is an object within 70 cm (28 in) from the front bumper. As the vehicle moves closer, the rate of the tone increases. The tone continuously sounds when an object is 30 cm (12 in) or less from the front bumper.
How do the Parking Aid Indicators work?
The system provides object distance indication through the touchscreen. The indicators work for both the standard and 360 Degree Camera views.
As the distance to an object decreases, the indicators change color. The indicators for closer objects appear closer to the vehicle icon.
The indicators are green when the object is at the farthest detection point.
As the object gets closer, the indicators turn amber.
When the object is at the closest detection point, the indicators turn red.
If there is no object detected, the distance indicators are not activated.
The activated visual indicators continue displaying when your vehicle is stopped in reverse (R). If stopped in drive (D) or neutral (N), the activated visual indicators disappear after four seconds.
When are parking aids not available?
Parking aids are not available in the following situations:
The system is switched off.
A trailer is connected.
Sensors are blocked. The distance indicators may appear white.
A system fault occurs.
What are the information messages for the Parking Aids system?
| Message | Action |
|---|---|
| Park Aid Fault | The system detects a condition that requires service. Have your vehicle checked as soon as possible. |
| Parking Sensors Blocked | Inclement weather, ice, mud, or water is blocking the sensor, causing the system to become unavailable. You can typically clean the sensor to resolve. |
What are the precautions for using the Rear View Camera?
WARNING: The rear view camera system is a reverse aid supplement device that still requires the driver to use it in conjunction with the interior and exterior mirrors for maximum coverage.
WARNING: Objects that are close to either corner of the bumper or under the bumper, might not be seen on the screen due to the limited coverage of the camera system.
WARNING: Reverse your vehicle slowly. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death.
WARNING: Use caution when the liftgate is ajar. If the liftgate is ajar, the camera is out of position and the video image could be incorrect. All guide lines disappear when the liftgate is ajar. Failure to follow this instruction could result in personal injury.
WARNING: Use caution when turning camera features on or off when the transmission is not in park (P). Make sure your vehicle is not moving.
What do the guide lines on the Rear View Camera display mean?
Note: Active guide lines and fixed guide lines are only available when the transmission is in reverse (R).
A. Active guide lines: Show the intended path of the vehicle when reversing. They only show with fixed guide lines.
B. Centerline: Helps align the center of the vehicle with an object.
C. Fixed guide line: Green zone: Objects in this zone are farther away.
D. Fixed guide line: Yellow zone: Objects get closer to your vehicle as they move from the green to the yellow zone.
E. Fixed guide line: Red zone: Objects in this zone are closest to your vehicle.
F. Rear bumper: Shown for reference.
How do I use the Rear View Camera settings?
Zooming In and Out
WARNING: When manual zoom is on, the full area behind your vehicle may not show. Be aware of your surroundings when using the manual zoom feature.
Selectable settings for this feature are zoom in (+) and zoom out (-). Press the symbol on the camera screen to change the view. This allows you to get a closer view of an object behind your vehicle. The zoomed image keeps the bumper in the image to provide a reference. Manual zoom is only available when the transmission is in reverse (R).
Switching Rear View Camera Delay On and Off
1. From the driver assistance menu, press Rear View Camera.
2. Switch Rear View Camera Delay on or off.
When shifting the transmission out of reverse (R) and into any gear other than park (P), the camera image remains in the display until:
Your vehicle speed reaches approximately 9 km/h (6 mph).
You shift your vehicle into park (P).
How does the 360 Degree Camera work?
The 360 degree camera system consists of front, side and rear cameras which provide visibility around your vehicle. The system:
Allows you to see what is directly in front of or behind your vehicle.
Provides a cross traffic view in front of and behind your vehicle.
Allows you to see a top-down view of the area outside your vehicle, including the blind spots and obstacles near your vehicle.
What are the precautions and limitations for the 360 Degree Camera?
WARNING: The 360 degree camera system still requires the driver to use it in conjunction with looking out of the windows, and checking the interior and exterior mirrors for maximum coverage.
WARNING: Objects that are close to either corner of the bumper or under the bumper, might not be seen on the screen due to the limited coverage of the camera system.
WARNING: When manual zoom is on, the full area behind your vehicle may not show. Be aware of your surroundings when using the manual zoom feature.
WARNING: Do not switch the camera features on or off when your vehicle is moving.
WARNING: You are responsible for controlling your vehicle at all times. The system is designed to be an aid and does not relieve you of your responsibility to drive with due care and attention.
Note: Use caution if a door is ajar. The camera could be out of position and the image could be incorrect.
Where are the 360 Degree Cameras located?
Rear View Camera: On the liftgate. It provides a video image of the area behind your vehicle.
Front View Camera: In the grille. It provides a video image of the area in front of your vehicle.
Side View Camera: On the outside mirror. It provides a video image of the area on the sides of your vehicle to aid you when parking.
How do I use the 360 Degree Camera settings and views?
Switching the 360 Degree Camera On and Off
Press the camera button on the touchscreen.
Switching the 360 Degree Camera View
You can choose from the following camera views on the touchscreen:
Normal + 360 view: Contains the normal camera view next to a 360 degree camera view.
Normal view: Provides an image of what is directly in front of or behind your vehicle.
Split view: Provides an extended view of what is in front of or behind your vehicle.
+ (Zoom): Zooms in on the image.
How does Adaptive Cruise Control with Stop and Go work?
Adaptive cruise control with stop and go uses radar and camera sensors to maintain a set gap between your vehicle and the vehicle in front of you while following it to a complete stop. Stop and go can also be set to follow a vehicle directly in front of you and adjust the set speed, while you are at a complete stop.
What are the precautions and limitations for Adaptive Cruise Control?
WARNING: You are responsible for controlling your vehicle at all times. The system is designed to be an aid and does not relieve you of your responsibility to drive with due care and attention.
WARNING: Pay close attention to changing road conditions such as entering or leaving a highway, on roads with intersections or roundabouts, roads without visible lanes of travel, roads that are unpaved, or steep slopes.
WARNING: The system is not a crash warning or avoidance system.
WARNING: Do not use tire sizes other than those recommended because this can affect the normal operation of the system.
WARNING: In situations with poor visibility, such as fog, heavy rain or other inclement weather, you may need to override or completely switch off the system.
WARNING: When following a vehicle that is braking, your vehicle does not always decelerate quickly enough to avoid a crash without driver intervention. Apply the brakes when necessary.
Sensor Limitations:
WARNING: On rare occasions, detection issues can occur due to the road infrastructures, for example bridges, tunnels and safety barriers. In these cases, the system may brake late or unexpectedly.
WARNING: Large contrasts in outside lighting can limit sensor performance.
WARNING: The system only warns of vehicles detected by the radar sensor. In some cases there may be no warning or a delayed warning.
WARNING: The system may not detect stationary or slow moving vehicles below 10 km/h (6 mph).
WARNING: The system does not detect pedestrians or objects in the road.
How do I operate the Adaptive Cruise Control?
Switching On and Off
The cruise controls are on the steering wheel. Press the button to activate the system. Press the button again when the system is active or switch the vehicle off to deactivate it. When you switch the system off, the set speed clears.
Setting the Speed
Drive to the speed you prefer. Press the SET+ or SET- toggle button to set the current speed. Take your foot off the accelerator pedal.
Setting Speed from a Complete Stop
Press the SET+ or SET- toggle button upward or downward while keeping the brake pedal fully pressed.
Manually Changing the Set Speed
Press and release the SET+ button to increase or the SET- button to decrease the set speed in small increments. Press and hold the buttons for large increments.
Setting the Gap
Press the gap button (icon with bars) to cycle through the four gap settings. The selected gap appears in the instrument cluster display. The gap setting is time dependent, so the distance adjusts with your vehicle speed.
What are the Adaptive Cruise Control Gap Settings?
| Graphic Display, Bars Indicated Between Vehicles | Gap Distance | Dynamic Behavior |
|---|---|---|
| 1 | Closest. | Sport. |
| 2 | Close. | Normal. |
| 3 | Medium. | Normal. |
| 4 | Far. | Comfort. |
Each time you switch the system on, it selects the last chosen gap setting.
How do I cancel or resume the set speed for Adaptive Cruise Control?
Canceling the Set Speed: Press the cancel (X/O) button or tap the brake pedal. The set speed does not erase.
Resuming the Set Speed: Press the resume (X/O) button. Your vehicle speed returns to the previously set speed and gap setting.
Resuming from a Complete Stop:
• Without an Active BlueCruise Service Plan: If your vehicle stops for less than a few seconds, it accelerates from a stationary position to follow the vehicle ahead.
• With an Active BlueCruise Service Plan: If your vehicle stops for less than approximately three minutes, it accelerates from a stationary position to follow the vehicle ahead, provided you are facing forward and the road is clear.
If you are stopped for more than a few seconds, a message will prompt you to press the resume button or use the accelerator pedal to resume.
How do I switch between Adaptive Cruise Control and normal Cruise Control?
WARNING: Normal cruise control will not brake when your vehicle is approaching slower vehicles. Always be aware of which mode you have selected and apply the brakes when necessary.
1. From the driver assistance menu, press Cruise Control.
2. Press Normal Cruise Control.
When you select normal cruise control the cruise control indicator replaces the adaptive cruise control indicator. The gap setting does not display, and the system does not respond to lead vehicles. Automatic braking remains active to maintain the set speed. The system remembers the last setting when you start your vehicle.
How does Lane Centering work and what are its requirements?
Adaptive cruise control with lane centering uses the vehicle’s front radar and camera sensors, along with the steering sensor, to apply continuous steering assistance towards driving in the middle of the lane.
Lane centering only activates when all of the following occur:
You must keep your hands on the steering wheel at all times.
Adaptive cruise control with lane centering is enabled in the touchscreen.
You have adaptive cruise control enabled and set.
The steering system detects your hands on the steering wheel.
The system detects both lane markings when driving on a straight road.
Your vehicle is initially centered in the lane between two visible line markings.
A trailer is not detected.
How do I switch Lane Centering on and off and what do the indicators mean?
The controls are on the steering wheel. Press the button to switch the system on. The indicator appears in the instrument cluster display.
Indicator Colors:
Gray: The system is on but in standby mode.
Green: The system is enabled and applying steering assistance.
Amber: Then changes to gray, indicates a system automatic cancellation.
What are the information messages for Lane Centering?
| Message | Details |
|---|---|
| Keep Hands on Steering Wheel | You must return your hands to the steering wheel and provide steering input to cancel the message. |
| Lane Centering Assist Not Available | Lane centering is currently not available, due to conditions that prevent the system from becoming active. To reset the system, when the vehicle is stationary, return the gear selector to park (P) and turn the vehicle off. Then, restart the vehicle with your foot on the brake pedal. |
| Resume Control | Adaptive cruise control with lane centering is about to cancel. You must immediately take full control of the vehicle. |
| Press Accelerator Pedal to Resume | Adaptive cruise control with lane centering is in standby mode. When safe to do so, you can resume adaptive cruise control with lane centering by applying pressure on the accelerator pedal. Alternatively, you can also re-enable it by pressing the resume button on the steering wheel. |
| Ensure Face Can Be Detected to Continue Using Lane Centering | Make sure your facial features are visible and in the field of view of the driver facing camera. It is possible that the steering column is positioned too high or low for the driver facing camera to see you, adjust the steering column or seat so your face is in the field of view. |
What is Predictive Speed Assist and how does it work?
Predictive Speed Assist works with adaptive cruise control and adjusts the vehicle speed to the road geometry and to the speed limit detected by the speed sign recognition system. As the system identifies curves and highway exits, the vehicle speed temporarily decreases ahead of and during the changing road geometry. When passing new speed signs, the set speed updates.
Switching On and Off:
1. From the driver assistance menu, press Cruise Control.
2. Press Adaptive Cruise Control.
3. Switch Predictive Speed Assist on or off.
Adjusting Tolerance:
1. From the driver assistance menu, press Cruise Control.
2. Press Adaptive Cruise Control.
3. Switch Predictive Speed Assist on.
4. Press Tolerance.
5. Adjust the slider to set the tolerance.
What are the troubleshooting messages for Adaptive Cruise Control and Predictive Speed Assist?
PREDICTIVE SPEED ASSIST – INFORMATION MESSAGES
| Message | Details |
|---|---|
| Adaptive Cruise Control Speed Sign Recognition Not Available | Navigation system based speed limit information is not available. If the message continues to appear, have your vehicle checked as soon as possible. |
| Driver Resume Control | The system is going to cancel and you must take control. |
ADAPTIVE CRUISE CONTROL – INFORMATION MESSAGES – VEHICLES WITH: STOP AND GO
| Message | Details |
|---|---|
| Front Sensor Not Aligned | Contact an authorized dealer to have the radar checked for proper coverage and operation. |
| Cruise Control Not Available | Conditions exist preventing the system from being available. |
| Adaptive Cruise Control Not Available Sensor Blocked See Manual | You have a blocked radar because of poor radar visibility due to inclement weather or ice, mud, or water in front of the sensor. You can typically clean the sensor to resolve this issue. |
| Normal Cruise Active Adaptive Braking Off | You have selected normal cruise control. The system does not brake or react to traffic. |
| Adaptive Cruise – Driver Resume Control | Displays when the adaptive cruise control is going to cancel and you must take control. |
| Cruise Control Speed Too Low to Activate | Displays when the vehicle speed is too slow to activate the adaptive cruise control and there is no lead vehicle in range. |
What is BlueCruise and what are its requirements?
BlueCruise keeps your vehicle centered in the lane and offers a hands-free driving mode in certain situations when using adaptive cruise control. It uses cameras and location information to monitor your vehicle position and apply steering support. A driver facing camera monitors your eyes and head position to detect if you are distracted.
BlueCruise only activates when all of the following occur:
BlueCruise service plan is active.
BlueCruise is enabled in your center display screen.
Adaptive cruise control is switched on.
Automatic Emergency Braking is switched on.
The driver seatbelt is fastened.
The system detects both lane markings.
Your hands are on the steering wheel.
Your eyes are on the road.
For hands-free mode to work, your vehicle must be on certain limited access divided freeways.
How do I get the most optimal experience from the BlueCruise driver-facing camera?
For the most optimal experience from the driver facing camera:
Make sure to not wear any facial coverings.
Raise the seating position and/or lower the steering column so your face is seen by the driver facing camera.
Avoid leaning the seat back so the driver facing camera can see your face.
Avoid using infrared blocking sunglasses.
Make sure your hands, arms or other objects are not blocking the driver facing camera.
How do I operate BlueCruise?
Enabling BlueCruise:
1. From the driver assistance menu, press Cruise Control.
2. Press Adaptive Cruise Control.
3. Press Lane Centering with Hands-Free.
Switching BlueCruise On:
The controls are on the steering wheel. You can either press the adaptive cruise control button to activate BlueCruise, or if you have activation prompts enabled, press the button when the prompt appears on screen.
Switching BlueCruise Off:
Press the adaptive cruise control button when the system is active or in standby mode. BlueCruise also turns off with each ignition cycle.
What do the BlueCruise indicators and graphics mean?
The indicator color changes to indicate the system status:
Gray: Indicates BlueCruise is on but inactive.
Green: Indicates BlueCruise is active and applying continuous steering support.
Blue: Indicates BlueCruise is active and hands-free driving mode is available.
Hands-On Driving Support Available graphic: When this indicator (steering wheel with hands) is present, you must keep your hands on the steering wheel.
Hands-Free Driving Support Available graphic: A graphic of a steering wheel without hands indicates the hands-free driving mode is available. When this indicator is present, you can remove your hands from the steering wheel.
How does Automatic Lane Change and Lane Change Assist work?
Automatic Lane Change (If Equipped)
The system performs an automatic lane change if a slower moving vehicle is detected ahead. It makes a single lane change into the adjacent left lane if space is available. It is available above 65 km/h (40 mph). To override, hold the steering wheel or tap the turn signal in the opposite direction.
Lane Change Assist
This feature can automatically perform a single lane change when you request it using the turn signal lever. It is available above 65 km/h (40 mph).
1. Make sure the lane you are requesting is clear of traffic or obstacles.
2. Tap or latch the lever in the direction of your planned lane change.
3. Once the lane change is complete, move the turn signal lever back to the middle position if necessary.
To cancel, manually steer your vehicle or return the turn signal lever to the middle position.
What are the troubleshooting messages for BlueCruise and its features?
Lane Change Assist – Information Messages
| Message | Details |
|---|---|
| Lane busy | The lane you have selected to enter has a vehicle or obstacle. |
| No lane seen | A lane is not recognized or available to perform the requested maneuver. |
| Canceled by driver | The driver has manually overridden the lane change. |
| Changing lanes | The requested lane change is being performed. |
| Lane change possible | If desired, press the turn signal lever in the direction indicated by the lane change suggestion to initiate the lane change. |
BlueCruise – Information Messages
| Message | Details |
|---|---|
| Keep Hands on Steering Wheel | Make sure you return your hands to the steering wheel and provide steering input. |
| Resume Control | The system is going to cancel and you must take control by returning your attention to the road and your hands to the steering wheel. |
| Watch the Road | Return your attention to the road. |
| BlueCruise not available | Conditions exist preventing the system from being available. If the message continues to display, have the system checked as soon as possible. |
| Press Accelerator Pedal to Resume | Press the accelerator pedal and follow the prompts. |
| Driver monitor camera is blocked See manual | Make sure your hands, arms or other objects are not obscuring the camera. |
| Driver monitor camera fault See manual | Conditions exist preventing the system from being available. If the message continues to display, have the system checked as soon as possible. |
| BlueCruise On Watch the road Be prepared to resume control | BlueCruise is active, keep your attention on the road. |
| BlueCruise available Press {ICON} to activate | The system is in standby mode, press the button on the steering wheel to activate. |
What are the different Drive Modes and what do they do?
Engage: For everyday driving. This mode is the perfect balance of excitement, comfort and convenience. Steering is tuned for normal driving. The interior lights and cluster graphics are set to soft blue.
Rallysport (Vehicles with Mustang Mach-E Rally): Adjusts the unbridle mode for high-performance off-pavement driving. It increases accelerator pedal reaction, and traction and stability controls are set to their least invasive settings.
Unbridle: For sporty driving with improved performance handling and response. The acceleration response increases and provides a strong deceleration rate when you lift off the accelerator pedal. It provides a sportier steering feel.
Unbridle Extended: Adjusts unbridle mode for track and closed course use only. It provides balanced power output for lap time consistency and more performance-oriented traction and stability control.
Whisper: For relaxed driving and adverse weather conditions. This is the best mode for driving in slippery conditions. It decreases accelerator response at partial inputs and tunes steering for comfort. When you release the accelerator pedal, your vehicle slowly decelerates for a more comfortable ride.
How do I select a Drive Mode?
1. From the settings menu, press Controls.
2. Select an available drive mode.
Note: Drive mode changes may not be available when your vehicle is off.
Frequently Asked Questions about Drive Mode Control
Why did the system default to normal mode?
If a mode is unavailable due to a system fault, it defaults to normal mode and the driveline settings remain the same as prior to the system fault.
Can I switch drive modes while I am driving?
In most instances, you can switch drive modes while you are driving (if you maintain attention on the road), or while the vehicle is stationary. However, you should not switch the vehicle into a drive mode intended for track use while driving on paved, public roads.
How long does it take for the vehicle to switch modes after I make a selection?
After switching modes, the new drive mode will activate within several seconds, if all the appropriate pre-conditions are met.
How should I decide which drive mode to use?
Selecting a drive mode usually depends on the driving experience you would like to have, and the driving conditions.
Will drive modes impact my vehicle’s energy consumption?
Drive modes can have an impact on your vehicle’s energy consumption. In addition to the active mode, your driving style will also affect the energy consumption.
What is One Pedal Drive and how do I use it?
One pedal drive allows you to accelerate, slow down and stop using only the accelerator pedal. Pressing the accelerator down accelerates your vehicle, releasing pressure slows down your vehicle, and releasing the pedal completely allows your vehicle to come to a complete stop if the road grade is not excessively steep.
Switching On and Off:
1. From the settings menu, press Controls.
2. Switch 1-Pedal Drive on or off.
Limitations:
One pedal drive is not available when any of the following occur:
Shifting into an incorrect transmission position, such as park (P) when driving.
Using cruise control.
Selecting unbridle extend drive mode (GT only).
Turning off stability control.
What is the Lane Keeping System and how does it work?
The lane keeping system alerts you by providing temporary steering assistance or steering wheel vibration when it detects an unintended lane departure. It uses a forward-looking camera to monitor vehicle movement within the lane. The driver can select one of three modes:
Alert (if equipped): Vibrates the steering wheel when it detects an unintended lane departure.
Aid: Provides temporary steering assistance toward the center of the lane.
Alert + Aid: Uses multiple features to keep you in your lane. It first provides a small steering input, and if the vehicle moves too far, it alerts you with vibration.
How do I operate the Lane Keeping System?
Switching the System On and Off:
To activate the lane keeping system, press the button on the steering wheel. To deactivate, press the button on the steering wheel twice. The system always turns on when you start your vehicle.
Switching the Mode:
1. From the settings menu, press Driver Assistance.
2. Press Lane-Keeping System.
3. Press Lane-Keeping Mode.
4. Select a mode.
Adjusting the Steering Wheel Vibration Intensity:
1. From the settings menu, press Driver Assistance.
2. Press Lane Keeping System.
3. Press Lane Keeping Intensity.
4. Select a setting.
What do the Lane Keeping System indicator colors mean?
While the lane keeping system is on, the color of the lane markings change to indicate the system status:
Gray: Indicates that the system is temporarily unavailable to provide a warning or intervention on the indicated side.
Green: Indicates that the system is available or ready to provide a warning or intervention on the indicated side.
Yellow: Indicates that the system is providing or has just provided a lane keeping aid intervention.
Red: Indicates that the system is providing or has just provided a lane keeping alert warning.
What is Blind Spot Assist and how does it work?
Blind spot assist is an extension of the lane keeping system. It may help you identify adjacent vehicles during a lane change by providing a blind spot warning and steering assistance to help you steer away from vehicles in your blind spot.
Activate and deactivate the system using the lane keeping system button on the steering wheel. The feature is enabled whenever you select “Aid” or “Alert +Aid” from the lane keeping system menu. When active, this system functions with or without the use of turn signals and hazard flashers.
What are the troubleshooting messages for the Lane Keeping System and Blind Spot Assist?
Blind Spot Assist Information Messages
| Message | Action |
|---|---|
| Blind Spot Assist Not Available Trailer Attached | Displays if you attach a trailer to your vehicle. |
| Blind Spot Assist Not Available Side Sensor Blocked | Displays if your blind spot information system sensors are blocked. |
| Blind Spot Assist System fault | The system has detected a fault that requires service. Have your vehicle checked as soon as possible. |
| Trailer Brake Module Fault | Lost communication with the trailer module. Blind spot assist is suppressed until the failure is fixed. |
| Trailer Lighting Module Fault See Manual | Lost communication with the trailer module. Blind spot assist is suppressed until the failure is fixed. |
| Front Camera Fault Service Required | Front camera fault. Blind spot assist is disabled until the failure is fixed. |
Lane Keeping System – Information Messages
| Message | Action |
|---|---|
| Lane Keeping Sys. Malfunction Service Required | The system has malfunctioned. Have your vehicle checked as soon as possible. |
| Front Camera Temporarily Not Available | The system has detected a condition that has caused the system to be temporarily unavailable. |
| Front Camera Low Visibility Clean Screen | The system has detected a condition that requires you to clean the windshield in order for it to operate properly. |
| Front Camera Malfunction Service Required | The system has malfunctioned. Have your vehicle checked as soon as possible. |
| Keep Hands on Steering Wheel | The system requests that you keep your hands on the steering wheel. |
What is the Blind Spot Information System and how does it work?
The Blind spot information system detects vehicles that may have entered the blind spot zone. It uses sensors on both sides of your vehicle, detecting rearward from the exterior mirrors. When it detects a vehicle, an alert indicator illuminates in the exterior mirror on the side from which the vehicle is approaching. If you turn the turn signal on for that side, the alert indicator flashes.
Requirements: The system turns on when you start your vehicle, you shift into drive (D), and the vehicle speed is greater than 10 km/h (6 mph).
Switching On and Off:
1. From the settings menu, press Driver Assistance.
2. Switch Blind Spot Information System on or off.
What do the Blind Spot Information System troubleshooting messages mean?
| Message | Action |
|---|---|
| Blind Spot System Fault | A fault with the system has occurred. Have your vehicle checked as soon as possible. |
| Blind Spot Not Available Sensor Blocked See Manual | Something is blocking the sensors. Clean the sensors. |
What is Exit Warning and how does it work?
Exit warning is designed to provide a visual and audible alert to notify occupants about detected traffic approaching from the rear of the vehicle. When approaching traffic is detected, the electronic door latches prevent the door adjacent to the hazard from opening. If the handle is pulled a second time the door will open.
The system becomes active once you have started your vehicle and the vehicle is not moving. It operates in any gear position. The sensors are located behind the rear bumper on both sides of your vehicle.
You can switch the exit warning system on and off by using the touchscreen.
What do the Exit Warning information messages mean?
| Message | Details |
|---|---|
| Right side: Check surroundings before exiting | Right exit warning alert is active. |
| Left side: Check surroundings before exiting | Left exit warning alert is active. |
| Exit Warning turning off Exit safely | Displays when the exit warning system turns off or shuts down. |
| Exit Warning System fault | Displays when the exit warning system detects any system error. |
What is Cross Traffic Alert and how do I use it?
The system is designed to alert you of road users and traffic objects approaching from the rear sides and from behind your vehicle when you shift into reverse (R). If you continue to reverse after an alert, the system may apply the brakes. You can override this braking by firmly pressing the accelerator pedal.
Switching On and Off:
1. From the settings menu, press Driver Assistance.
2. Press Cross Traffic Alert.
3. Switch the feature on or off.
What are the information messages for Cross Traffic Alert?
| Message | Details |
|---|---|
| Cross Traffic Alert | Displays when the system detects a vehicle. Check for approaching traffic. |
| Cross Traffic Not Available Sensor Blocked See Manual | Displays if the cross traffic alert system sensors are blocked. Clean the sensors. If the message continues to appear, have your vehicle checked as soon as possible. |
| Cross Traffic System Fault | The system has malfunctioned. Have your vehicle checked as soon as possible. |
| Cross Traffic Alert Deactivated Trailer Attached | Displays if you attach a trailer to your vehicle. |
| Cross Traffic Alert Applying Brakes | Displays if the system applies the brakes. Check for approaching traffic. |
What is Pre-Collision Assist and how does it work?
Pre-collision assist detects and warns of approaching hazards in the roadway. If your vehicle is rapidly approaching another stationary vehicle, a vehicle traveling in the same direction, or a pedestrian, the system provides multiple levels of assistance to help avoid a collision. It provides three levels of functionality:
1. Alert: When active, a flashing visual warning appears and an audible warning tone sounds.
2. Brake Support: Helps reduce impact speed by preparing the brakes for rapid braking. It does not automatically apply the brakes, but if you press the brake pedal, it may apply additional braking.
3. Automatic Emergency Braking: May activate if the system determines that a collision is imminent.
How do I adjust the settings for Pre-Collision Assist?
You can adjust the following settings by using the touchscreen controls in the pre-collision assist menu:
Change alert sensitivity to one of three possible settings.
If required, switch automatic emergency braking on or off.
If required, switch evasive steering assist on or off.
Note: Automatic emergency braking and evasive steering assist automatically turn on every time you start your vehicle. If you switch automatic emergency braking off, evasive steering assist also switches off.
What are the troubleshooting messages for Pre-Collision Assist?
| Message | Action |
|---|---|
| Pre-Collision Assist Not Available Sensor Blocked | You have a blocked sensor due to bad weather, ice, mud or water in front of the radar sensor. You can typically clean the sensor to resolve. |
| Pre-Collision Assist Not Available | A fault with the system has occurred. Have your vehicle checked as soon as possible. |
Frequently Asked Questions about Pre-Collision Assist
What should I do if the windshield in front of the camera is dirty or obstructed?
Clean the outside of the windshield in front of the camera.
What if the windshield in front of the camera is clean, but the message remains in the instrument cluster display?
Wait a short time. It could take several minutes for the camera to detect that there is no obstruction.
What should I do if the surface of the radar in the grille is dirty or obstructed?
Clean the grille surface in front of the radar or remove the object causing the obstruction.
What if the surface of the radar in the grille is clean, but the message remains in the instrument cluster display?
Wait a short time. It could take several minutes for the radar to detect that there is no obstruction.
Can weather or road conditions interfere with the radar signals?
Yes, weather such as heavy rain, spray or fog as well as water, snow or ice on the surface of the road can interfere with the radar signals. In these situations, the system temporarily disables this feature.
What if the radar is out of alignment due to a front end impact?
Have your vehicle serviced to have the radar checked for proper coverage and operation.
What is Speed Sign Recognition and how do I use its settings?
Speed sign recognition detects speed limit signs to inform you of the current speed limit. Detected speed signs appear in the instrument cluster display. It uses the front windshield camera to detect speed signs.
Settings:
From the driver assistance menu, press Speed Limit Assist. You can adjust the following settings:
Switch the speed warning on or off.
Set the speed limit tolerance (if equipped).
Frequently Asked Questions about Speed Sign Recognition
Why does the speed limit change without any sign on the road?
The speed limit changes due to the speed limit data stored in the map data.
Why does speed sign recognition show a wrong speed limit?
The system shows a wrong speed limit due to incorrect and outdated map data or due to incorrect recognition of the speed limits by the camera.
What is Driver Alert and how does it work?
Driver alert alerts you if it determines that you are becoming drowsy or if your driving deteriorates. It determines your alertness level based on your driving behavior in relation to lane markings and other factors. If it determines you are becoming drowsy, it alerts you to rest.
If your vehicle has a driver facing camera, it also determines if you are driving while distracted by monitoring your eyes and head position.
Switching On and Off:
1. From the settings menu, press Driver Assistance.
2. Press Driver Alert.
3. Switch the feature on or off.
What do the Driver Alert information messages mean?
| Message | Action |
|---|---|
| Driver Alert Warning Rest Now | Stop and rest as soon as it is safe to do so. |
| Driver Alert Warning Rest Suggested | Take a rest soon. |
What are the precautions for load carrying?
Keep your loaded vehicle weight within its design rating capability. Properly loading your vehicle provides maximum return of vehicle design performance.
WARNING: The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available. Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover.
WARNING: Exceeding the Safety Compliance Certification label vehicle weight limits can adversely affect the performance and handling of your vehicle, cause vehicle damage and can result in the loss of control of your vehicle, serious personal injury or death.
WARNING: Do not use replacement tires with lower load carrying capacities than the original tires because they may lower your vehicle’s Gross Vehicle Weight Rating and Gross Axle Weight Rating limitations.
WARNING: Do not exceed the GVWR or the GAWR specified on the certification label.
WARNING: When loading the roof racks, we recommend you evenly distribute the load, as well as maintain a low center of gravity. Loaded vehicles, with higher centers of gravity, may handle differently than unloaded vehicles.
How do I calculate the vehicle’s load limit and payload?
Calculating the Load Limit:
1. Locate the statement “The combined weight of occupants and cargo should never exceed XXX kg or XXX lb.” on your vehicle’s placard (Tire and Loading Information label).
2. Determine the combined weight of the driver and passengers that will be riding in your vehicle.
3. Subtract the combined weight of the driver and passengers from the XXX kg or XXX lb value.
4. The resulting figure equals the available amount of cargo and luggage load capacity.
5. Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available capacity calculated in Step 4.
Example Calculation:
Suppose your vehicle has a 1400-pound cargo and luggage capacity. You and four friends average 220 pounds each, and the five golf bags weigh 30 pounds each. The calculation would be: 1400 – (5 x 220) – (5 x 30) = 1400 – 1100 – 150 = 150 pounds. You have enough load capacity.
How do I open and close the frunk (front luggage compartment)?
Opening from Inside (Touchscreen):
1. Make sure the vehicle is in park (P).
2. From the settings menu, press Controls.
3. Press the frunk icon.
Manually Opening from Inside:
1. Open the left-hand front door.
2. Pull the release lever to release the primary latch.
3. Pull the release lever a second time to release the frunk.
4. Lift the frunk. The struts support the frunk.
Opening from Outside (Keyless Entry Keypad):
Enter the factory set code or your personal code, then press 7-8 on the keypad within five seconds.
Manually Closing the Frunk:
Lower the frunk and apply light pressure as it drops.
How do I use the frunk emergency release?
If you are stuck inside the frunk, press the interior release button to open it. The material around the switch glows after a brief exposure to ambient light.
How do I install and remove the frunk luggage compartment covers?
Remove the front luggage compartment covers in the following order: Rear cover, Left-hand side cover, Right-hand side cover.
Removing the Rear Cover:
1. Start at the rear edge of the left-hand side and work toward the front of the cover.
2. Pull upward at the clip locations shown to release the clips.
3. Carefully remove the cover.
4. To install, reverse the removal procedure.
Removing the Side Covers (Left and Right):
1. Start at the rear edge of the side cover and work toward the front.
2. Pull upward at the clip locations shown to release the clips.
3. Carefully remove the cover.
4. To install, reverse the removal procedure.
How do I adjust the luggage compartment load floor?
The load floor can be adjusted to a higher position (B) to provide a flat load area when the rear seats are folded, or a low load floor position (A). The anchor points for the rear luggage compartment are located behind the rear seats.
Can I tow a trailer with my vehicle?
WARNING: Your vehicle is not approved for trailer towing. Never tow a trailer with your vehicle.
What are some driving hints for performance models and difficult conditions?
Performance Vehicle Precautions (GT / Rally):
Verify correct tire pressures and inspect wheels for damage.
Do not operate at high speeds with more than two passengers or while carrying cargo.
Cross speed bumps or driveway inclines slowly and at an angle.
For Rally models on unsurfaced roads, consider a protective shield for the battery and remove rear tire spats.
Driving on Snow and Ice:
Drive cautiously with lower speeds and longer stopping distances. If you slide, steer in the direction of the slide. Avoid sudden acceleration, braking, and direction changes.
Driving in Mud:
Be cautious of sudden changes in speed or direction. If you slide, steer into the slide. Clean off residue from driveshafts and tires after driving through mud.
Driving on Hills:
Try to drive straight up or straight down. Avoid turning on steep slopes. Apply just enough power to climb. When descending, do not use neutral and avoid sudden hard braking.
Driving in Sand:
Try to keep all four wheels on the most solid area. Drive steadily and apply the accelerator slowly to avoid wheel slip. Do not drive in deep sand for an extended period.
Driving Through Shallow Water:
Check the depth before entering. Never drive through water that is higher than the bottom of the front rocker area. Drive very slowly and do not stop. After, moderately press the brake pedal to dry the brakes and check their function.
How can I maximize my electric vehicle’s driving range?
Driving in Cold Weather: Keep your vehicle charged. Use heated seats and steering wheel along with moderate cabin temperature to reduce energy needed for climate control.
Preconditioning: Use the departure and comfort settings to warm or cool the cabin and battery while plugged in. This uses energy from the charging source, not the vehicle battery, to maximize range at the start of your drive.
Parking: In cold temperatures, plug your vehicle in when not in use. When possible, park in a garage or covered area to moderate temperatures.
Driving Style: Aggressive driving or consistently high speeds reduce range. Use the trip application on your touchscreen to see your driving scores.
How do I properly install and use floor mats?
WARNING: Use a floor mat designed to fit the footwell that does not obstruct pedals. Secure the floor mat to both retention devices so it cannot slip. Do not place additional floor mats on top of the original ones.
Installation:
To install floor mats that have eyelets, position the floor mat eyelet over the retention post and press down to lock in position. Repeat for all eyelets on the floor mat.
Removal:
To remove the floor mats, reverse the installation procedure.
Note: Regularly check the floor mats to make sure they are secure.
What precautions should be taken in the event of a crash or fire involving the high-voltage battery?
In the event of damage or fire:
Assume the high-voltage battery and components are energized and fully charged.
Exposed electrical components and wires present a high-voltage shock hazard.
Venting high-voltage battery vapors are potentially toxic and flammable.
Physical damage could result in immediate or delayed release of toxic, flammable gases and fire.
If Possible After a Crash:
1. Move your vehicle to a safe location.
2. Roll down the windows before you switch your vehicle off.
3. Place vehicle in park (P), set the parking brake, switch off the vehicle, activate hazard flashers, and move keys at least 5 m (16 ft) away.
In Case of Fire:
1. Exit the vehicle immediately.
2. Call emergency assistance and advise that an electric vehicle is involved.
3. Never attempt to extinguish an electric vehicle fire or move a vehicle that is on fire.
Post-Incident:
Do not store a severely damaged vehicle with a lithium-ion battery inside a structure or within 15 m (49 ft) of any structure or vehicle.
Make sure passenger and luggage compartments remain ventilated.
How do I jump start the vehicle?
Precautions:
This procedure is only for the 12-volt under hood battery. Do not attempt to jump start the high-voltage battery.
Connect batteries with only the same nominal voltage.
Use only adequately sized cables with insulated clamps.
Do not disconnect the 12-volt battery from your vehicle electrical system.
Opening the Frunk with No Power:
1. Use an external power supply like a 12-volt jump box.
2. Remove the cover at the front of your vehicle below the headlight. Press firmly on the top right of the cover’s edge, then pull the raised section on the bottom left toward you.
3. Pull both wires out of the opening to reveal the terminals.
4. Connect the external power supply: red positive cable (A) to the red positive terminal and black negative cable (B) to the black negative terminal.
5. Turn on the external power supply. The frunk latches should release.
Connecting Booster Cables:
1. Access the booster cable connection points by removing the rear and left side frunk compartment covers.
2. Connect the positive (+) jumper cable to the positive (+) jump point of the discharged battery vehicle.
3. Connect the other end of the positive (+) jumper cable to the positive (+) terminal of the booster vehicle battery.
4. Connect the negative (-) jumper cable to the negative (-) terminal of the booster vehicle battery.
5. Make the final connection of the negative (-) jumper cable to the negative (-) ground point of the discharged battery vehicle. WARNING: Do not connect the negative jumper cable to any other part of your vehicle. Use the ground point.
To Start Your Vehicle:
1. Run the engine of the booster vehicle at a moderately high speed.
2. Move the transmission selector lever of the low charge vehicle to park (P).
3. Switch on the ready to drive mode.
4. Run both vehicles for a minimum of three minutes before disconnecting the cables.
5. Disconnect the cables in the reverse order of connection.
What are the Post-Crash Alert System and Post-Collision Braking?
Post-Crash Alert System
This system helps draw attention to your vehicle in the event of a serious impact. It is designed to turn on the hazard flashers, courtesy lamps, intermittently sound the horn, and unlock all doors. To switch it off, press the hazard flasher switch, the unlock button or panic button on the remote control, or cycle the ignition.
Post-Collision Braking
In the event of a moderate to severe crash, the braking system reduces the vehicle’s speed to prevent or reduce the impact of a potential secondary crash. You can override it by pressing the brake or accelerator pedal. An indicator flashes when a post-collision braking event is occurring.
What is Automatic Crash Shutoff and how do I perform recovery towing?
Automatic Crash Shutoff
The system deactivates the high-voltage system in the event of a moderate or severe crash. To re-enable your vehicle, switch it off and then attempt to start it. You can try this up to two times (three total attempts). If it does not start, have your vehicle checked.
Recovery Towing (Using the Towing Eye)
1. Access the front towing point on the right-hand side of the front bumper. To remove the cover, gently press the top of the cover inward, then gently lift the cover upward and pull it straight out.
2. The towing eye is in the spare wheel storage tray.
3. The towing eye has a left-hand thread. Insert the towing eye into the towing point and turn it counterclockwise to install it.
WARNING: Make sure that the towing eye is fully tightened.
How should I transport the vehicle?
If you need to have your vehicle towed, contact a professional towing service or your roadside assistance service provider.
We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. We do not approve a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means.
Your manufacturer produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures.
Towing your vehicle requires that all wheels be off the ground. This prevents damage to the mechanical systems and vehicle.
When using wheel lift equipment to tow the vehicle from the front, place the rear wheels on a tow dolly.
When using wheel lift equipment to tow the vehicle from the rear, place the front wheels on a tow dolly.
Note: Do not use the battery protection rails for winching your vehicle. This can damage the battery protection rails.
What are the precautions for towing the vehicle?
Use the following guidelines when towing your vehicle. Failure to follow this instruction could result in vehicle damage not covered by the vehicle warranty.
Note: Make sure you properly secure your vehicle to the tow vehicle.
Note: If you are unsure of the vehicle’s configuration, contact an authorized dealer.
How do I recreationally tow the vehicle?
You cannot recreational tow your vehicle with all wheels on the ground because vehicle or electric drive motor damage could occur. You must recreational tow your vehicle with all four wheels off the ground, such as when using a car-hauling trailer. Otherwise, you cannot recreational tow your vehicle.
What are the conditions for Emergency Towing?
If your vehicle becomes inoperable without access to wheel dollies or a vehicle transport trailer, it can be flat-towed with all wheels on the ground, regardless of the drivetrain, under the following conditions:
• Your vehicle is facing forward for towing in a forward direction.
• You switch Emergency Tow on.
• Maximum speed is 55 km/h (35 mph).
• Maximum distance is 80 km (50 mi).
How do I switch Emergency Tow on?
1. Properly secure your vehicle to the tow vehicle.
2. Switch your vehicle on to accessory mode.
3. Apply the parking brake.
4. From the settings menu, press Vehicle.
5. Press and hold Emergency Tow until a confirmation message appears on the touchscreen.
6. Press and hold the brake pedal.
7. Shift into neutral (N).
8. Release the parking brake.
9. Switch your vehicle off.
How do I switch Emergency Tow off?
1. Switch your vehicle on.
2. Press and hold the brake pedal.
3. Shift into park (P). A message displays in the instrument cluster display and park (P) displays in the instrument cluster display and on the shifter.
What are the precautions for handling fuses?
WARNING: Always disconnect the battery before servicing high current fuses.
WARNING: To reduce risk of electrical shock, always replace the cover to the power distribution box before reconnecting the battery or refilling fluid reservoirs.
WARNING: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.
How do I access the under hood fuse box?
1. Remove the luggage compartment cover.
2. Pull the latch toward you and remove the top cover.
3. Pull the connector lever upward.
4. Pull the connector upward to remove it.
5. Pull both latches toward you and remove the fuse box.
6. Turn the fuse box over and open the lid.
What are the protected components for the under hood fuses?
| Item | Rating | Protected Component |
|---|---|---|
| 1 | — | Not used. |
| 2 | 40 A | Not used (spare). |
| 3 | 15 A | Not used (spare). |
| 4 | 40 A | Not used (spare). |
| 5 | — | Not used. |
| 6 | 25 A | Transmission oil pump. |
| 7 | — | Not used. |
| 8 | — | Not used. |
| 9 | — | Not used. |
| 10 | — | Not used. |
| 11 | 15 A | Powertrain control module. |
| 12 | 15 A | Heat pump. |
| 13 | 15 A | Active grille shutter. A/C compressor. Auxiliary PTC heater. |
| 14 | 15 A | Bulkhead connector secondary drive unit (GT). |
| 15 | 5 A | Battery electronic control module. |
| 16 | 10 A | Battery charge control module. |
| 17 | — | Not used. |
| 18 | 10 A | Powertrain control module. |
| 19 | 10 A | Brake system control module. |
| 20 | 5 A | Charge port status indicator. |
| 21 | 5 A | Frunk actuator relay coil. |
| 22 | 20 A | Not used (spare). |
| 23 | 20 A | Rear driver side electronic door. |
| 24 | — | Not used. |
| 25 | 25 A | Right-hand enhanced headlamps. |
| 26 | 10 A | Headlamp control module. |
| 27 | 5 A | Keep alive power. |
| 28 | 5 A | Frunk actuator relay coil. |
| 29 | 5 A | DC/DC converter. |
| 30 | — | Not used. |
| 31 | 5 A | Electronic power assist steering. |
| 32 | 30 A | Body control module. |
| 33 | 20 A | Advanced driver assistance system. |
| 34 | — | Not used. |
| 35 | 15 A | Heated steering wheel. |
| 36 | 10 A | Primary hybrid powertrain control module. Auxiliary power distribution box. Secondary hybrid powertrain control module. |
| 37 | 20 A | Horn. |
| 38 | 40 A | Blower motor. |
| 39 | — | Not used. |
| 40 | — | Not used. |
| 41 | 20 A | Amplifier. |
| 42 | 30 A | Driver power seat. |
| 43 | 40 A | Anti-lock brake system valves. |
| 44 | 60 A | Auxiliary power distribution box. |
| 45 | 30 A | Passenger power seat. |
| 46 | — | Not used. |
| 47 | — | Not used. |
| 48 | — | Not used. |
| 49 | 60 A | Anti-lock brake system pump. |
| 50 | 60 A | Cooling fan. |
| 51 | — | Not used. |
| 52 | 5 A | USB charge – rear console. |
| 53 | 10 A | Center console USB. |
| 54 | 30 A | Heated vent seats. |
| 55 | 30 A | Heated seats. |
| 56 | 20 A | Frunk module. |
| 57 | 10 A | Data link connector. |
| 58 | — | Not used. |
| 59 | 40 A | Body control module. |
| 60 | — | Not used. |
| 61 | 20 A | Auxiliary power point. |
| 62 | — | Not used. |
| 63 | — | Not used. |
| 64 | 30 A | Power liftgate. |
| 65 | 30 A | Vehicle dynamics module. |
| 66 | — | Not used. |
| 67 | — | Not used. |
| 68 | 20 A | Front driver side electronic door. |
| 69 | 20 A | Rear passenger side electronic door. |
| 70 | — | Not used. |
| 71 | 20 A | Auxiliary power point. |
| 72 | 20 A | Rear window wiper. |
| 73 | — | Not used. |
| 74 | 30 A | Windshield wiper motor. |
| 75 | — | Not used. |
| 76 | 30 A | Heated rear window. |
| 77 | — | Not used. |
| 78 | 25 A | Left-hand enhanced headlamps. |
| 79 | 20 A | Front passenger side electronic door. |
| 80 | — | Not used. |
| 81 | 10 A | Rear window washer pump. |
| 82 | — | Not used. |
| 83 | — | Not used. |
| 84 | 40 A | Not used (spare). |
| 85 | 5 A | Rain sensor. |
| 86 | — | Not used. |
| 87 | — | Not used. |
| 88 | — | Not used. |
How do I access the battery fuse box?
The battery fuse box is located in the luggage compartment.
1. Press the top right-hand side of the cover, then pull the raised section on the bottom left-hand side toward you.
2. Pull both wires out of the opening to reveal the inline fuses.
3. Remove the caps that cover the inline fuses.
What components do the battery fuses protect?
| Item | Rating | Protected Component |
|---|---|---|
| 1 | 20 A | Frunk. |
| 2 | 20 A | Frunk. |
Where is the Body Control Module Fuse Box located and how do I access it?
The Body Control Module fuse box is located in the passenger footwell. Pull the panel toward you to access the fuse box.
What are the protected components for the Body Control Module fuses?
| Fuse Location | Fuse Rating | Protected Component |
|---|---|---|
| 1 | 5 A | Not used. |
| 2 | 5 A | Not used. |
| 3 | 10 A | Extended power module. |
| 4 | 10 A | Multi-function display. |
| 5 | 20 A | Not used. |
| 6 | 10 A | Not used. |
| 7 | 30 A | Passenger door module. |
| 8 | 5 A | Not used. |
| 9 | 5 A | Auto-dimming exterior mirror. |
| 10 | 10 A | Extended power module. |
| 11 | 5 A | Power liftgate. Telematics control unit module. |
| 12 | 5 A | Anti-theft alarm. Keyless keypad switch. Front driver door activation switch. |
| 13 | 15 A | Not used. |
| 14 | 30 A | Driver door module. |
| 15 | 15 A | Not used. |
| 16 | 15 A | Active suspension (GT). |
| 17 | 15 A | SYNC. |
| 18 | 7.5 A | Wireless accessory charging module. Driver status monitor. |
| 19 | 7.5 A | Headlamp switch pack. Bluetooth low energy module. Push button start. |
| 20 | 10 A | Not used (spare). |
| 21 | 7.5 A | Gateway module. Climate control. |
| 22 | 7.5 A | Instrument cluster. Steering column control module. |
| 23 | 20 A | Audio unit. |
| 24 | 20 A | Not used. |
| 25 | 30 A Circuit Breaker | Not used. |
How do I identify different fuse types?
There are several types of fuses in your vehicle:
A. Micro 2.
B. Micro 3.
C. Maxi.
D. Mini.
E. M Case.
F. J Case.
G. J Case Low Profile.
H. Slotted M Case.
When do I need to check a fuse?
Check a fuse if electrical components in the vehicle are not working.
When do I need to replace a fuse?
Replace a fuse if it has blown.
How do I identify a blown fuse?
You can identify a blown fuse by a broken wire within the fuse.
What are the general maintenance precautions for the vehicle?
Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of authorized dealers that are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle.
If your vehicle requires professional service, an authorized dealer can provide the necessary parts and service.
Use only recommended fluids and service parts conforming to specifications.
What components are located under the hood?
The following components are under the hood:
A. Coolant reservoir.
B. Brake fluid reservoir.
C. Under hood fuse box.
D. Windshield washer fluid reservoir.
Note: Some of these components are underneath the luggage compartment cover and cannot be seen unless you remove the cover.
How do I check the coolant level?
WARNING: Do not remove the coolant reservoir cap when the vehicle is on or the cooling system is hot. Wait 10 minutes for the cooling system to cool down. Cover the coolant reservoir cap with a thick cloth to prevent the possibility of scalding and slowly remove the cap. Failure to follow this instruction could result in personal injury.
Note: Coolant expands when it is hot. The level may extend beyond the MAX mark.
Your vehicle has combined cooling loops for the battery and motor. Remove the luggage compartment cover to access the reservoir.
When the electric motor is cold, check the concentration and level of the coolant at the intervals listed in the scheduled maintenance information.
Maintain coolant concentration within 48% to 50%, which equates to a freeze point between -34°C to -37°C (-29°F to -35°F). Check the coolant concentration using a refractometer. We do not recommend the use of hydrometers or coolant test strips for measuring coolant concentration.
How do I add coolant?
WARNING: Do not put coolant in the windshield washer reservoir. If sprayed on the windshield, coolant could make it difficult to see through the windshield.
WARNING: Do not add coolant further than the MAX mark.
It is very important to use prediluted coolant approved to the correct specification in order to avoid plugging the small passageways in the electric motor cooling system.
Do not mix different colors or types of coolant in your vehicle. Mixing of coolants or using an incorrect coolant may harm the electric motor or cooling system components.
Note: Automotive fluids are not interchangeable.
Note: Do not use stop leak pellets, cooling system sealants, or non-specified additives as they can cause damage to the electric motor cooling or heating systems.
Note: If prediluted coolant is not available, use the approved concentrated coolant diluting it to 50/50 with distilled or deionized water. Using water that has not been deionized could contribute to deposit formation, corrosion and plugging of the small cooling system passageways.
To top up the coolant level do the following:
1. Unscrew the cap slowly. Any pressure escapes as you unscrew the cap.
2. Add prediluted coolant approved to the correct specification.
3. Add enough prediluted coolant to reach the correct level.
4. Replace the coolant reservoir cap. Turn the cap clockwise until it contacts the hard stop.
5. Check the coolant level in the coolant reservoir the next few times you drive your vehicle. If necessary, add enough prediluted coolant to bring the coolant level to the correct level.
If you have to add more than 1 L (1.1 qt) of coolant per month, have your vehicle checked as soon as possible. Operating your vehicle with a low level of coolant can result in overheating and possible electric motor damage.
What should I do in an emergency if I have low coolant?
In case of emergency, you can add a large amount of water without coolant in order to reach a vehicle service location. In this instance, have qualified personnel do the following as soon as possible:
1. Drain the cooling system.
2. Chemically clean the coolant system.
3. Refill with coolant.
Water alone, without coolant, can cause damage from corrosion, overheating or freezing. Do not use the following as a coolant substitute:
• Alcohol.
• Methanol.
• Brine.
• Any coolant mixed with alcohol or methanol antifreeze.
How should I manage coolant in severe climates?
If you drive in extremely cold climates:
• It may be necessary to increase the coolant concentration above 50%.
• A coolant concentration of 60% provides improved freeze point protection.
• Coolant concentrations above 60% decrease the overheat protection characteristics of the coolant and may cause damage to the electric motor.
If you drive in extremely hot climates:
• You can decrease the coolant concentration to 40%.
• A coolant concentration of 40% provides improved overheat protection.
• Coolant concentrations below 40% decrease the overheat and corrosion protection characteristics of the coolant and may cause damage to the electric motor.
What is the coolant capacity for my vehicle?
Use coolant that meets the defined specification WSS-M97B57-A2. The name is Motorcraft® Yellow Prediluted Antifreeze/Coolant.
| Variant | Quantity |
|---|---|
| Standard Range Rear-Wheel drive. | 13.1 L (13.84 qt) |
| Extended Range Rear-Wheel drive. | 12 L (12.68 qt) |
| Standard Range All-Wheel drive. | 14 L (14.79 qt) |
| Extended Range All-Wheel drive. | 12.8 L (13.53 qt) |
| GT All-Wheel drive. | 14.2 L (15.00 qt) |
How is the 12V battery charged?
Your vehicle has a high voltage to low voltage energy transfer feature that keeps the 12-volt battery charged by the high voltage battery. If the 12-volt battery level is low, the high voltage battery transfers energy to the 12-volt battery when the vehicle is off.
12-volt battery depletion can still occur if the high voltage battery state of charge is low. Always take care not to deep discharge the 12-volt battery as it may cause premature wear.
What does the 12V battery warning lamp indicate?
If it illuminates when the green ready to drive indicator is activated, this indicates your vehicle requires service. Have your vehicle checked as soon as possible.
What do the 12V battery information messages mean?
| Message | Action |
|---|---|
| 12V Battery Fault Service Soon | Your vehicle has a 12 volt battery problem. We recommend having the battery system checked by an authorized EV dealer. |
| Electric Range Reduced due to Park/Hazard Lamps On While Vehicle Off | The electric vehicle range is reduced due to the park and/or hazard lamps on while your vehicle was off. |
| Electrical System Drain Service Required | Your vehicle has an electrical drain within the vehicle. Please check for any after-market devices that could be draining the battery. If none are found, please have your vehicle serviced by an authorized EV dealer. |
How do I perform a vertical aim adjustment on the headlamps?
The headlamps on your vehicle are properly aimed at the assembly plant. If your vehicle has been in an accident, have the alignment of your headlamps checked by an authorized dealer.
1. Park your vehicle on a level surface approximately 7.6 m (25 ft) away from a vertical wall or screen.
2. Apply the parking brake.
3. Measure the height from the center of your headlamp to the ground. Note: There may be an identifying mark on the lens to help you locate the center of the headlamp low beam light.
4. Mark a horizontal reference line on the wall or screen that is a minimum of 2.4 m (8 ft) long.
5. Switch the low beam headlamps on and open the hood.
6. On the wall or screen you will observe a flat zone of high intensity light located at the top of the right hand portion of the beam pattern. If the top edge of the high intensity light zone is not at the horizontal reference line, the headlamp will need to be adjusted. Note: To see a clearer light pattern while adjusting one headlamp, block the light from the other headlamp.
7. Locate the vertical adjuster on each headlamp. Use a Phillips #2 screwdriver to turn the adjuster either clockwise or counterclockwise to adjust the vertical aim of the headlamp.
8. Repeat Steps 3 through 7 to adjust the other headlamp.
9. Close the hood and turn off the lamps.
How do I service the exterior and interior bulbs?
Your vehicle has LED lamps. These are not serviceable items. See an authorized dealer if they fail.
What are the part numbers for Motorcraft replacement parts?
| Component | Motorcraft Part Number |
|---|---|
| 12 volt battery | See note below. |
| Cabin air filter | FP-100-A |
| Windshield wiper blade | WW-2432-A (driver side) WW-2052-A (passenger side) WW-1207-A (rear window) |
Note 1: Configure your vehicle’s battery management system to match the replacement battery. Failure to use an appropriate configuration for your battery management system could result in shortened battery life, features not working correctly, or your vehicle not starting. Consult your local dealer or service provider for further details.
Note 2: See your dealer for the most current part number.
What cleaning products are recommended for the vehicle?
For best results, use the following products or products of equivalent quality:
| Name | Specification |
|---|---|
| Motorcraft® Bug and Tar Remover, ZC-42 (U.S. & Canada) | — |
| Motorcraft® Custom Bright Metal Cleaner, ZC-15 (U.S. & Canada) | ESR-M5B194-B |
| Motorcraft® Detail Wash, ZC-3-A (U.S. & Canada) | ESR-M14P4-A |
| Motorcraft® Multi-Purpose Cleaner, CXC-101 (Canada) | — |
| Motorcraft® Premium Windshield Wash Concentrate with Bitterant, ZC-32-B2 (U.S.) | WSS-M14P19-A |
| Motorcraft® Premium Quality Windshield Washer Fluid, CXC-37-F/M (Canada) | WSS-M14P19-A |
| Motorcraft® Professional Strength Carpet & Upholstery Cleaner, ZC-54 (U.S. & Canada) | — |
| Motorcraft® Premium Glass Cleaner, CXC-100 (Canada) | ESR-M14P5-A |
| Motorcraft® Spot and Stain Remover, ZC-14 (U.S.) | — |
| Motorcraft® Ultra-Clear Spray Glass Cleaner, ZC-23 (U.S.) | ESR-M14P5-A |
| Motorcraft® Wheel and Tire Cleaner, ZC-37-A (U.S. & Canada) | — |
What are the precautions for cleaning the exterior?
Immediately remove additive residuals, bird droppings, insect deposits and road tar. These may damage your vehicle’s paintwork or trim over time.
Remove any exterior accessories, for example antennas, before entering a car wash.
Note: If you intend to park your vehicle for an extended period after cleaning, drive it for a few minutes before parking. This reduces the risk of corrosion of the brake discs, brake pads and linings.
How do I clean the headlamps, rear lamps, windows, and wiper blades?
Headlamps and Rear Lamps:
We recommend that you only use cold or lukewarm water containing car shampoo to clean the headlamps and the rear lamps. Do not scrape the lamps. Do not wipe lamps when they are dry.
Windows and Wiper Blades:
• Clean the windshield with a non-abrasive glass cleaner.
• Clean the wiper blades with washer fluid or water applied with a soft sponge or cloth.
Note: When cleaning the interior of the windshield, avoid getting any glass cleaner on the instrument panel or door panels. Wipe any glass cleaner off these surfaces immediately.
Note: Do not use razor blades or other sharp objects to clean or remove decals from the inside of the heated rear window.
How do I clean chrome, aluminum, or stainless steel parts?
We recommend that you only use a car shampoo, a soft cloth and water on bumpers and other chrome, aluminum or stainless steel parts.
Note: For additional information and assistance, we recommend that you contact an authorized dealer.
Note: Rinse the area well after cleaning.
How do I clean the wheels?
Only use a recommended wheel and tire cleaner to clean the wheels.
1. Use a sponge to remove heavy deposits of dirt and brake dust.
2. Rinse well after cleaning.
Note: Do not apply a cleaning chemical to warm or hot wheel rims and covers.
Do not clean the wheels when they are hot.
Note: Some car washes could damage wheel rims and covers.
Note: Do not use abrasive materials, for example steel wool or plastic pads, as they can scratch these surfaces.
Note: Do not use chrome cleaner, metal cleaner or polish on wheels or wheel covers.
How do I clean stripes or graphics?
It is recommended to wash your vehicle by hand however, pressure washing may be used under the following conditions:
• Use a spray with a minimum of 40° wide spray angle pattern.
• Keep the nozzle 30 cm (12 in) and at a 90° angle to your vehicle.
• Do not use water pressure higher than 6,895 kPa (1,000 psi).
• Do not use water hotter than 23°C (73°F).
Note: Holding the pressure washer nozzle at an angle to the vehicle’s surface may damage graphics and cause the edges to peel away.
How do I clean camera lenses, sensors, and the underbody?
Camera Lenses and Sensors: We recommend that you only use lukewarm or cold water and a soft cloth to clean the camera lens and sensors. Note: Do not pressure wash camera lens and sensors.
Underbody: Flush the complete underside of your vehicle frequently. Keep body and door drain holes free from packed dirt. Rear suspension components may require regular cleaning with a power washer or a thorough rinse with a strong stream of water if the vehicle is operated in dusty or muddy environments.
How do I clean the interior components like the instrument panel, plastic, and screens?
Instrument Panel: WARNING: Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid contamination of the airbag system. We recommend that you only clean the instrument panel and cluster lens with a damp soft cloth. Dry the area with a clean, soft cloth. Note: Avoid cleaners or polishes that increase the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect you from undesirable windshield reflection.
Plastic: We recommend that you only use a mild soap and water solution on a soft cloth. Dry the area with a clean, soft cloth.
Displays and Screens: We recommend that you only use a microfiber cloth in a circular motion to clean off the fingerprint or dust. Note: Do not pour or spray alcohol onto the touchscreen. Note: Do not use detergent or any type of solvent to clean the touchscreen.
How do I clean fabric and vinyl surfaces?
WARNING: On vehicles equipped with seat-mounted airbags, do not use chemical solvents or strong detergents. Such products could contaminate the side airbag system and affect performance of the side airbag in a crash.
Cleaning Fabric:
1. Remove dust and loose dirt with a vacuum cleaner.
2. Wipe the surface with a soft, damp cloth and a mild soap and water solution. Dry the area with a clean, soft cloth.
For heavy stains, spot clean the area. If a ring forms on the fabric, clean the entire area immediately, but do not oversaturate or the ring could set.
Cleaning Vinyl:
1. Remove dust and loose dirt with a vacuum cleaner.
2. Wipe the surface with a soft, damp cloth and a mild soap and water solution. Dry the area with a clean, soft cloth.
How do I clean carpets, floor mats, and seatbelts?
Carpets:
1. Remove dust and loose dirt with a vacuum cleaner.
2. Wipe the surface with a soft, damp cloth and a mild soap and water solution. Dry the area with a clean, soft cloth.
For heavy stains, spot clean the area. If a ring forms on the fabric, clean the entire area immediately, but do not oversaturate or the ring could set.
Floor Mats:
1. Remove dust and loose dirt with a vacuum cleaner.
2. Wash rubber floor mats using mild soap and lukewarm or cold water.
3. Completely dry the floor mat before placing them back in your vehicle.
Seatbelts:
WARNING: Do not use cleaning solvents, bleach or dye on the vehicle’s seatbelts, as these actions may weaken the belt webbing.
1. Wipe the surface with a soft, damp cloth and a mild soap and water solution. Dry the area with a clean, soft cloth.
How do I clean the storage compartments?
1. Remove dust and loose dirt with a vacuum cleaner.
2. Wipe the surface with a soft, damp cloth and a mild soap and water solution. Dry the area with a clean, soft cloth.
How do I repair minor paint damage?
Authorized dealers have touch-up paint to match your vehicle’s color. Your vehicle color code is printed on a sticker on the front, left-hand side door jamb. Take the color code to an authorized dealer to make sure you get the correct color.
Before repairing minor paint damage, use a cleaner such as Motorcraft Bug and Tar Remover to remove particles such as bird droppings, tree sap, insect deposits, tar spots, road salt and industrial fallout.
Make sure to read the instructions before using cleaning products.
How should I wax my vehicle?
Wax the high-gloss painted surface of your prewashed vehicle once or twice a year.
We recommend that you only use an approved quality wax that does not contain abrasives. Follow the manufacturer’s instructions to apply and remove the wax.
When washing and waxing, park your vehicle in a shaded area out of direct sunlight.
Note: Avoid waxing unpainted or low-gloss black colored parts, they discolor over time.
What precautions should I take if my vehicle has a body styling kit?
The distance between the underside of your vehicle and the ground is less than that of other models. Drive with extreme care to avoid damage to your vehicle.
How should I prepare my vehicle for storage?
If you plan on storing your vehicle for 30 days or more, read the following maintenance recommendations.
General:
• Store all vehicles in a dry, ventilated place.
• Protect from sunlight, if possible.
• If vehicles are stored outside, they require regular maintenance to protect against rust and damage.
Body:
• Wash your vehicle thoroughly to remove dirt, grease, oil, tar or mud.
• Periodically wash your vehicle if it is stored in exposed locations.
• Touch-up exposed or primed metal to prevent rust.
• Cover chrome and stainless steel parts with a thick coat of auto wax.
• Lubricate all hood, door and luggage compartment hinges and latches with a light grade oil.
• Cover interior trim to prevent fading.
• Keep all rubber parts free from oil and solvents.
Cooling system:
• Protect against freezing temperatures.
• When removing your vehicle from storage, check coolant fluid level.
Battery Systems:
• When storing your vehicle for greater than 30 days the state of charge should be approximately 50%. Additionally, we recommend disconnecting the 12v battery which will reduce system loads on the HV battery.
• Note: Make sure the vehicle has been switched off and doors closed for at least five minutes before disconnecting the 12 volt battery.
12 Volt Battery:
• Check and recharge as necessary. Keep connections clean.
• Note: It is necessary to reset memory features if you disconnect the battery cables.
Brakes:
• Make sure the brakes and parking brake release fully.
Tires:
• Maintain recommended air pressure.
Miscellaneous:
• Make sure all linkages, cables, levers and pins under your vehicle are covered with grease to prevent rust.
• Move vehicles at least 7.5 m (25 ft) every 15 days to lubricate working parts and prevent corrosion.
How do I prepare my vehicle after it has been in storage?
When your vehicle is ready to come out of storage, do the following:
• Wash your vehicle to remove any dirt or grease film build-up on window surfaces.
• Check windshield wipers for any deterioration.
• Check tire pressures and set tire inflation per the Tire Label.
• Check brake pedal operation. Drive your vehicle 4.5 m (15 ft) back and forth to remove rust build-up.
• Check coolant levels to make sure there are no leaks, and fluids are at recommended levels.
• If you removed the 12 volt battery, clean the 12 volt battery cable ends and check for damage.
Contact an authorized dealer if you have any concerns or issues.
What are the guidelines for using winter tires?
We recommend that you use winter or all-season tires carrying the three-peak mountain snowflake symbol when the temperature is 7°C (45°F) or lower, or in snow and ice conditions.
When using winter tires, install them on all wheels and inflate them to the recommended tire pressures listed on the tire label.
WARNING: Wheels and tires must be the same size, load index and speed rating as those originally fitted on the vehicle. Use of any other tire or wheel can affect the safety and performance of your vehicle. Additionally, the use of non-recommended tires and wheels can cause steering, suspension, axle, transfer case or power transfer unit failure. Follow the recommended tire inflation pressures found on the Safety Compliance Certification label, or the Tire Label on the B-Pillar or the edge of the driver door.
What are the guidelines for using snow chains?
WARNINGS:
• Do not exceed 50 km/h (30 mph).
• Do not use snow chains on snow-free roads.
• Only fit snow chains to specified tires.
• If your vehicle is fitted with wheel trims, remove them before fitting snow chains.
Guidelines:
• On non-GT models, use ultra low profile snow chains or cables, 10 mm or less in dimension as measured on the sidewall of your tire, only with 225/60R18 or 225/55R19 all season tires.
• On GT models, use ultra low profile snow chains or cables, 10 mm or less in dimension as measured on the sidewall of your tire, only with 225/55R19 all season tires.
• Do not use snow chains or cables with 245/45R20.
• Not all S-class snow chains or cables meet the same restrictions. Chains or cables of this size restriction include a tensioning device.
• Purchase snow chains or cables from a manufacturer that clearly labels body to tire dimension restrictions.
• Install snow chains or cables in pairs on the rear tires only.
• Install snow chains or cables securely, verifying that they do not touch any wiring or brake lines.
• Drive cautiously. If you hear the snow chains or cables rub or bang against the vehicle, stop and retighten them. If this does not work, remove them to prevent vehicle damage.
• Remove the snow chains or cables when they are no longer needed. Do not use snow chains or cables on dry roads.
Note: The suspension insulation and bumpers help prevent vehicle damage. Do not remove these components from your vehicle when using snow tires and chains.
Note: Snow chains could damage aluminum wheels.
How do I check and inflate the tires?
WARNING: Do not use the tire pressure displayed in the information display as a tire pressure gauge.
WARNING: Under-inflation is the most common cause of tire failures and may result in severe tire cracking, tread separation or blowout, with unexpected loss of vehicle control and increased risk of injury.
Safe operation of your vehicle requires that your tires are properly inflated. Every day before you drive, check your tires.
At least once a month and before long trips, inspect each tire and check the tire pressure with a tire gauge. Inflate all tires to the recommended cold inflation pressure for optimum tire performance and wear.
Inflate your tires to the recommended inflation pressure even if it is less than the maximum inflation pressure information found on the tire. You can find the tire label with the recommended tire inflation pressure next to the tire size on the B-Pillar or the edge of the driver door.
How do I check tire pressure when the tires are hot?
If pressures are checked after tires have been driven for more than three minutes or more than 1 mile (2 km), the tires become hot and the pressures will increase by approximately 4 psi (27.6 kPa). Therefore when the tire pressure is adjusted under these conditions, it should be increased to a gauge reading of 4 psi (27.6 kPa) greater than the recommended cold inflation pressure.
After inflating the tires while hot, make sure to recheck tire pressure later once the tires are cold.
For Example Only:
| Gauge reading of hot tire | 33 psi (230 kPa) |
| If recommended, cold inflation pressure is | 32 psi (220 kPa) |
| New hot pressure | 36 psi (250 kPa) |
The hot tire pressure is only 1 psi (10 kPa) greater than the recommended cold inflation pressure. Therefore, add 3 psi (20 kPa) more to increase the hot pressure to 4 psi (30 kPa) over the recommended cold inflation pressure.
How do I inspect the tires for wear and damage?
Inspecting for Wear:
When the tread is worn down to 2/32 inch (1.6 mm), tires must be replaced to help prevent your vehicle from skidding and hydroplaning. Built-in treadwear indicators, or wear bars, which look like narrow strips of smooth rubber across the tread will appear on the tire when the tread is worn down to 2/32 inch (1.6 mm). When the tire tread wears down to the same height as these wear bars, the tire is worn out and must be replaced.
Periodically inspect the tire treads for uneven or excessive wear and remove objects such as stones, nails or glass that may be wedged in the tread grooves.
Inspecting for Damage:
Inspect the tire sidewalls for cracking, cuts, bruises and other signs of damage or excessive wear. If internal damage to the tire is suspected, have the tire dismounted and inspected in case it needs to be repaired or replaced. For your safety, tires that are damaged or show signs of excessive wear should not be used because they are more likely to blow out or fail.
Periodically inspect the tire treads and sidewalls for damage, such as bulges in the tread or sidewalls, cracks in the tread groove and separation in the tread or sidewall. If damage is observed or suspected, have the tire inspected by a tire professional.
What are some general tire safety practices?
WARNING: If your vehicle is stuck in snow, mud or sand, do not rapidly spin the tires; spinning the tires can tear the tire and cause an explosion. A tire can explode in as little as three to five seconds.
WARNING: Do not spin the wheels at over 55 km/h (34 mph). The tires may fail and injure a passenger or bystander.
High Speed Driving: Correct inflation pressure is especially important. At high speeds, even with the correct inflation pressure, a road hazard is more difficult to avoid and if contact is made, has a greater chance of causing tire damage than at a lower speed.
Overloading: The maximum load rating of your tires is molded on the tire sidewall. Do not exceed this rating. Tires which are loaded beyond their maximum allowable loads for the particular application will build up excessive heat that may result in sudden tire destruction. Do not exceed the gross axle weight rating for any axle on your vehicle.
Tire Alterations: Do not make or allow to be made any alterations on your tires. Alterations may prevent proper performance, leading to tire damage which can result in an accident.
How should I handle tire repairs and storage?
Repairs: If any tire sustains a puncture, have the tire demounted and thoroughly inspected by a tire retailer for possible damage. A tread area puncture can be repaired provided that the puncture hole is not more than 1/4″ in diameter, not more than one radial cable per casing ply is damaged, and the tire has not been damaged further. Plug-only repairs done on-the-wheel are considered improper and not recommended.
Storage: When tires sit unused for long periods of time (a month or more) their surfaces become dry. For this reason, tires should always be stored in a cool, dry, clean, indoor environment. If storage is for one month or more, eliminate the weight from the tires by raising the vehicle or by removing the tires from the vehicle. When tires are stored, be sure they are placed away from sources of heat and ozone such as direct sunlight, hot pipes and electric generators.
What are the recommendations for mounting new tires?
Tire changing can be dangerous and must be done by professionally trained persons using proper tools and procedures. Your tires should be mounted on wheels of correct size and type and which are in good, clean condition. Wheels that are bent, chipped, rusted (steel wheels) or corroded (alloy wheels) may cause tire damage. Mismatched tires and rims can explode during mounting. If a tire is mounted by error on the wrong-sized rim, do not remount it on the proper rim – scrap it.
Old valves may leak. When new tubeless tires are mounted, have new valves of the correct type installed. Tubeless tires must only be mounted on wheels designed for tubeless tires i.e., wheels which have safety humps or ledges.
What should I do in case of highway hazards or a flat tire?
No matter how carefully you drive, there is always the possibility that you could eventually have a flat tire on the highway. Drive slowly to the closest safe area out of traffic. This could further damage the flat tire, but your safety is more important.
If you feel a sudden vibration or ride disturbance while driving, or you suspect your tire or vehicle has been damaged, immediately reduce your speed. Drive with caution until you can safely pull off the road. Stop and inspect the tires for damage. If a tire is under-inflated or damaged, deflate it, remove the wheel and replace it with your spare tire and wheel. If you cannot detect a cause, have the vehicle towed to the nearest repair facility or tire dealer to have the vehicle inspected.
You should also:
• CHECK TIRE PRESSURE AT LEAST ONCE EACH MONTH WHEN TIRES ARE COLD AND BEFORE LONG TRIPS.
• DO NOT UNDERINFLATE/OVERINFLATE.
• DO NOT OVERLOAD.
• DRIVE AT MODERATE SPEEDS, OBSERVE LEGAL LIMITS.
• AVOID DRIVING OVER POTHOLES, OBSTACLES, CURBS OR EDGES OF PAVEMENT.
• AVOID EXCESSIVE WHEEL SPINNING.
How do I perform a tire rotation?
WARNING: If the tire label shows different tire pressures for the front and rear tires and the vehicle has a tire pressure monitoring system, then you need to update the settings for the system sensors. Always perform the system reset procedure after tire rotation. If you do not reset the system, it may not provide a low tire pressure warning when necessary.
Rotating your tires at the recommended interval will help your tires wear more evenly, providing better tire performance and longer tire life. Follow the diagram indicating the correct tire locations for rotating the tires. The diagram shows swapping the front and rear tires on the same side, and swapping the opposite side tires in a cross pattern (front-left to rear-right, front-right to rear-left).
Note: If your tires show any uneven wear have the alignment checked by an authorized dealer before rotating tires.
Note: If you have a dissimilar spare wheel and tire assembly, it is intended for temporary use only and should not be used in a tire rotation.
Note: After having your tires rotated, inflation pressure must be checked and adjusted to the vehicle requirements.
What is the tire sealant and inflator kit and what are its precautions?
The kit consists of an air compressor to re-inflate the tire and a canister of sealing compound that effectively seals most punctures. This kit provides a temporary tire repair allowing you to drive your vehicle up to 200 km (120 mi) at a maximum speed of 80 km/h (50 mph) to reach a tire service location.
Precautions:
• WARNING: Depending on the type and extent of tire damage, some tires can only be partially sealed or not sealed at all. Loss of tire pressure can affect vehicle handling, leading to loss of vehicle control.
• WARNING: Do not use the kit on a previously damaged tire, for example when it has been driven under inflated. This could cause loss of vehicle control, personal injury or death.
• Do not attempt to repair punctures larger than 6 mm (0.24 in) or damage to the tire’s sidewall.
• Only punctures located within the tire tread can be sealed with the kit.
• Only use the kit supplied with your vehicle.
Note: The temporary mobility kit contains enough sealant compound in the canister for one tire repair only. See an authorized dealer for replacement sealant canisters.
Note: After using the sealant, an authorized dealer needs to replace the tire pressure monitoring system sensor and valve stem on the wheel.
How do I use the Tire Sealant and Inflator Kit?
A tire puncture within the tire’s tread area can be repaired in two stages with the kit.
First Stage: Reinflating the Tire with sealing compound and air
1. Park the vehicle in a safe, level and secure area, away from moving traffic. Turn the hazard lights on. Apply the parking brake and power off the vehicle.
2. Inspect the flat tire for visible damage. If a puncture is located in the tire sidewall, stop and call roadside assistance.
3. Remove the valve cap from the tire valve.
4. Unwrap and fasten the hose to the tire valve by turning the connector clockwise. Tighten the connection securely.
5. Plug the power cable into the 12-volt power point in the vehicle.
6. Depending on your kit type, turn the dial to the sealant position or insert the hose into the puncture repair port.
7. Turn the kit on by pressing the on/off button.
8. Inflate the tire to the pressure listed on the tire label. Check the final tire pressure with the compressor turned off to get an accurate pressure reading.
9. When the recommended tire pressure is reached, turn off the kit, unplug the power cable, and disconnect the hose from the tire valve. Re-install the valve cap.
10. Drive the vehicle 6 km (4 mi) to evenly distribute the sealant inside the tire. Do not exceed 80 km/h (50 mph).
Second Stage: Checking the tire pressure with the inflator kit
1. After driving, stop and check the tire pressure. Remove the valve cap from the tire valve.
2. Attach the air compressor hose onto the valve stem by turning clockwise.
3. Push and turn the dial clockwise to the air position.
4. If required, turn on the compressor and adjust the tire to the recommended inflation pressure.
5. Remove the hoses, re-install the tire valve cap on the tire and return the kit to the rear of the vehicle.
Note: If you experience any unusual vibration, ride disturbance or noise while driving, reduce your speed until you can safely pull off to the side of the road to call for roadside assistance.
What do I do after the tire has been sealed?
After using the kit to seal your tire, replace the sealant canister. Sealant canisters and spare parts can be obtained at an authorized dealer. Empty sealant canisters may be disposed of at home. However, canisters still containing liquid sealant should be disposed of in accordance with local waste disposal regulation.
How do I remove and install the sealant canister from the kit?
Removal (Solution 1):
1. Unwrap the dual purpose hose and power cord.
2. Remove the back cover.
3. Rotate the sealant canister up 90 degrees and pull away from casing/housing to remove.
Installation (Solution 1):
1. With the canister held perpendicular to the housing, insert the canister nozzle into the connector and push until seated.
2. Rotate the canister 90 degrees down into the housing/casing.
3. Snap the back cover back into place.
Removal (Solution 2):
1. Unwrap the dual purpose hose and power cord and discard the hose.
2. Unlatch the sealant bottle cover by sliding it outward, then lift and remove the cover.
3. Rotate the sealant canister up 60 degrees and slide it outward from the case/housing to remove.
Installation (Solution 2):
1. With the canister held at an angle to the housing, insert the canister nozzle into the connector and push until seated.
2. Rotate the canister 90 degrees down into the housing/case.
3. Slide the back cover over the canister until it snaps back into place.
4. Wrap the new dual-purpose hose into the channel around the housing/case.
5. Stow the power cord in the side compartment of the housing and stow the accessory power cord into its storage slot on the back cover.
What is the Tire Pressure Monitoring System (TPMS)?
The tire pressure monitoring system measures the vehicle’s tire pressures. A warning lamp illuminates if one or more tires are significantly underinflated or if there is a system malfunction.
As an added safety feature, your vehicle has been equipped with a TPMS that illuminates a low tire pressure telltale when one or more of your tires is significantly under-inflated. Accordingly, when the low tire pressure telltale illuminates, you should stop and check your tires as soon as possible, and inflate them to the proper pressure.
Your vehicle has also been equipped with a TPMS malfunction indicator to indicate when the system is not operating properly. The TPMS malfunction indicator is combined with the low tire pressure telltale. When the system detects a malfunction, the telltale will flash for approximately one minute and then remain continuously illuminated.
What are the limitations of the Tire Pressure Monitoring System?
When the outside temperature drops significantly, the tire pressure could decrease and activate the low tire pressure warning lamp.
The warning lamp could also illuminate when you use a spare wheel, or tire sealant from the inflator kit.
Note: Regularly checking the vehicle tire pressures can reduce the possibility for the warning lamp to illuminate due to outside air temperature changes.
Note: After you inflate the tires to the recommended pressure it could take up to two minutes of driving over 32 km/h (20 mph) for the warning indicator to turn off.
How do I troubleshoot the Tire Pressure Monitoring System (TPMS)?
TPMS Warning Lamps Troubleshooting
| Warning Lamp | Possible Cause | Action Required |
|---|---|---|
| Solid warning lamp | One or more tires are significantly under inflated | After inflating your tires to the manufacturer’s recommended pressure as shown on the tire label, drive your vehicle for at least two minutes over 32 km/h (20 mph) before the light turns off. |
| Solid warning lamp or flashing warning lamp | Temporary spare wheel in use | Repair the damaged road wheel and tire and refit it to your vehicle to restore operation of the system. |
| Tire pressure monitoring system malfunction | If the tires are inflated to the recommended tire pressures and the temporary spare wheel is not in use, the system detected a fault that requires service. Have your vehicle checked as soon as possible. |
TPMS Information Messages
| Message | Action |
|---|---|
| Tire Pressure Low | After inflating your tires to the manufacturer’s recommended pressure as shown on the tire label, drive your vehicle for at least two minutes over 32 km/h (20 mph) before the light turns off. |
| Tire Pressure Monitor Fault | The system has detected a fault that requires service. Have your vehicle checked as soon as possible. |
| Tire Pressure Sensor Fault | The system has detected a fault that requires service or a spare tire is in use. Have your vehicle checked as soon as possible. |
How do I change a flat tire?
If you get a flat tire while driving, do not apply the brake heavily. Instead, gradually decrease your speed, firmly hold the steering wheel and slowly move to a safe place on the side of the road. Your vehicle does not include a spare wheel and tire, or a vehicle jack. Have the flat serviced by as soon as possible.
Jacking Instructions:
• WARNING: To help prevent your vehicle from moving when changing a wheel, shift the transmission into park (P), set the parking brake and use an appropriate block or wheel chock to secure the wheel diagonally opposite to the wheel being changed.
• WARNING: Only use the specified jacking points. Small arrow-shaped marks on the vehicle sills show the location of the jacking points. Do not lift the vehicle on the strike strip or beyond the strike strips.
1. Park on a level surface, set the parking brake and activate the hazard flashers.
2. Place the selector lever in park (P) and power the vehicle off.
3. Block the wheel diagonally opposite the flat tire. For example, if the left front tire is flat, block the right rear wheel.
4. Jack at the specified locations to avoid damage to the vehicle.
Wheel Nut Instructions:
• WARNING: When you install a wheel, always remove any corrosion, dirt or foreign materials present on the mounting surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while your vehicle is in motion.
• Inspect the wheel pilot hole and mounting surface prior to installation. Remove any visible corrosion or loose particles.
• The torque specification for the M14 x 1.5 bolt is 204 Nm (150 lb.ft). Torque specifications are for nut and bolt threads free of dirt and rust. Use only our recommended replacement fasteners.
• Retighten the lug nuts to the specified torque within 160 km (100 mi) after any wheel disturbance, such as tire rotation, changing a flat tire or wheel removal.
How do I install a radio frequency identification device (e.g., toll reader)?
Install any devices that use radio frequency identification, for example, toll readers or vehicle identification cards, to the specified area on the windshield.
1. Place the device on the windshield, within one of the shaded areas at either side of the mirror.
Note: Follow the vehicle identification card provider’s installation instructions.
Note: When installing the radio frequency identification device, do not block objects such as the rain sensor and the auto-dimming sensor.
Note: The device must be placed in the defined areas shown. The remainder of the windshield has a coating that prevents the device from working properly.
How do I manage the vehicle’s connectivity features?
Enabling and Disabling the Modem:
1. From the settings menu, press Connectivity.
2. Press Connected Vehicle Features.
3. Switch vehicle connectivity on or off.
Connecting to a Wi-Fi Network:
1. From the settings menu, press Connectivity.
2. Press Wi-Fi.
3. Switch Wi-Fi on.
4. Press View Available Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to connect to a secure network.
Why is my Ford mobile app not connecting to my vehicle?
• The modem is not enabled. Switch vehicle connectivity on.
• The network signal is weak. Move your vehicle closer to a place where the network signal is not obstructed.
Why can I not connect to a Wi-Fi network?
• You entered the wrong network password. Enter the correct password.
• The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.
• There are multiple access points in range with the same network name. Choose a unique name for your network. Do not use the default name unless it contains a unique identifier, for example as part of the MAC address.
Why does the Wi-Fi connection disconnect after successful connection?
The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.
What can I do if I am close to a Wi-Fi router but the network signal strength is weak?
• If your vehicle has a heated windshield, position your vehicle so that the windshield is not facing the Wi-Fi router.
• If your vehicle has metallic tinting on the windows but not on the windshield, position your vehicle so that the windshield is facing the Wi-Fi router or open the windows that are facing the router.
• If your vehicle has metallic tinting on the windows and the windshield, open the windows that are facing the router.
• If your vehicle is in a garage and you have the garage door closed, open the garage door as it could block the signal.
Why can I not see a network I expect to see in the list of available networks?
• The network is hidden. Make the network visible and try again, or manually add a network in the Wi-Fi settings menu.
• Some network security types are not supported, for example WEP.
Why do software downloads take too long?
• The network signal is weak. Move your vehicle closer to the Wi-Fi router or to a place where the network signal is not obstructed.
• Wi-Fi network is in high demand or has a slow Internet connection. Use a more reliable Wi-Fi network.
Why does the software not update when the system seems to connect to a Wi-Fi network and the signal strength is excellent?
• No software update is available at this time.
• Select automatic updates option in the settings menu to enable automatic software update or contact an authorized dealer.
• There could be a connection problem. Test the network using another device.
How do I set up and use the Vehicle Hotspot?
Setting Up the Vehicle Hotspot
1. From the settings menu, press Connectivity.
2. Press Vehicle Hotspot.
3. Scan the code on the touchscreen with your device or follow the text instructions on the touchscreen.
4. Follow the instructions on your device to purchase a plan or start a trial.
Using the Vehicle Hotspot
Use your device to select the hotspot from the list of Wi-Fi networks.
If the vehicle hotspot name does not show up in the list of available Wi-Fi networks on your device:
• Make sure hotspot visibility is switched on.
• The hotspot is transmitting at a frequency the device can see.
Note: You cannot connect your device to the vehicle hotspot if it does not support the selected frequency band.
How do I adjust the Vehicle Hotspot settings?
The hotspot information can only be updated once you activate the hotspot.
1. From the settings menu, press Connectivity.
2. Press Vehicle Hotspot.
3. Press Settings.
You can adjust the following in the vehicle hotspot setting menu:
• Vehicle hotspot name or password.
• Vehicle hotspot frequency.
How do I operate the audio system?
• Switching On/Off: Press the button on the volume control.
• Adjusting Volume: Turn the volume control to adjust the volume. You can also press the mute button on the map screen.
• Selecting a Source: Press your preferred audio source. Available audio sources are listed along the top of the radio screen.
• Media Controls:
– Press the play/pause icon to play or pause a track.
– Press the “>>|” icon to skip to the next track. Press and hold to fast forward.
– Press the “|<<" icon once to return to the beginning of a track. Repeatedly press to return to previous tracks. Press and hold to fast rewind.
– Press the shuffle icon on the touchscreen to switch shuffle mode on or off.
– Press the repeat icon on the touchscreen to change repeat mode.
How do I set a memory preset for the radio?
1. Select a station or channel.
2. Press and hold a memory preset button on the touchscreen.
Note: The audio mutes briefly while the system saves the preset and returns once it is stored.
Note: You can save presets from multiple sources to the memory preset bar.
How do I adjust the sound settings?
1. From the settings menu, press Sound.
From the menu, you can adjust the following:
• Tone settings.
• Balance and fade.
• Speed compensated volume.
• Volume settings.
• Sound mode/Occupancy mode
Note: Depending on your vehicle options, not all settings are available.
How do I set the clock and date?
Setting the Time:
1. From the settings menu, press General.
2. Scroll to Clock.
3. Set the time.
Note: The AM and PM options are not available if 24-hour mode is on.
Switching Automatic Time Updates On and Off:
1. From the settings menu, press General.
2. Scroll to Clock.
3. Switch Auto Time Update on or off.
How do I use the reboot function on the center display?
You can reboot the center display using the controls on the steering wheel.
1. Simultaneously press and hold the seek forward and volume down button for 10 seconds.
How do I use Ford Assistant?
The digital assistant allows you to control vehicle features using conversational requests.
To begin a voice interaction using the wake word, say the selected wake word, then say your command.
Alternatively, press the voice interaction button on the steering wheel. A tone sounds before you can say your command.
Note: You may need to enable your vehicle’s modem to use certain voice commands.
Why does the voice interaction system not understand what I am saying or the name of a track/artist?
System does not understand what I am saying:
• You are speaking too soon. When using the button of the steering wheel, wait for the tone before you speak.
System does not understand the name of a track or artist:
• Bluetooth® does not support voice commands. Connect your device to a USB port.
• You are not saying the name exactly as it appears on your device. Say the name of the track or artist exactly as it appears on your device. Spell out any abbreviations in the name.
• The system does not recognize some special characters contained in the name of a song or artist, for example *, – or +. Rename the files on your device or use the touchscreen to select and play the track.
Why does the system not understand the name of a contact in my phonebook and calls the wrong contact?
• You are not saying the name exactly as it appears on your device. Say the first and last name of the contact exactly as it appears on your device. Spell out any abbreviations in the name.
• The name contains special characters, for example *, – or +. Rename the contact on your device or use the touchscreen to select and call the contact.
Why do the system voice prompts and the pronunciation of some words not seem accurate?
The system uses text-to-speech technology and a synthetically generated voice rather than a pre-recorded human voice.
How do I use Alexa Built-In?
Requirements: To use Alexa, all of the following must occur:
• Your vehicle modem is enabled.
• You are signed in to an existing Amazon account.
• Vehicle location services are enabled.
• Vehicle connectivity and vehicle data sharing is enabled.
Using Alexa: To use Alexa, say “Alexa” or press the voice interaction button on the steering wheel and then say “Alexa” to invoke Alexa to start listening.
Note: If the wake word is not enabled, you can only use the voice interaction button.
You can use Alexa for the following and more:
• Entertainment.
• Hands-free calling.
• Traffic and navigation.
• Vehicle controls.
• Smart home device control.
• Weather and news information.
How do I sign in and out of my Alexa account?
Signing In:
1. Press the Alexa button in the status bar and follow the on-screen prompts.
Alternatively, from the settings menu, press Amazon Alexa, then press Get Started.
2. Sign in to the Amazon account by either scanning the code or entering the on-screen code into the Amazon website.
3. Once logged in, follow the on-screen prompts.
Signing Out:
1. From the settings menu, press Amazon Alexa.
2. Press Sign Out.
How do I manage Alexa Built-In settings?
Enabling the Wake Word:
1. From the settings menu, press Amazon Alexa.
2. Switch Listen for Wake Word on or off.
Contact List Sharing:
1. From the settings menu, press Amazon Alexa.
2. Press Contact List.
3. Enable or disable sharing for each phone.
Things to Try:
1. From the settings menu, press Amazon Alexa.
2. Press Things to Try to learn more about what you can do with Alexa.
How do I connect my phone to the vehicle?
Note: Unpairing your phone removes the contact and call data from your vehicle and stops intelligent call suggestions.
1. Make sure Bluetooth® is enabled on your device.
2. From the settings menu, press Phone List.
3. Select Add Phone.
4. Follow the instructions on the screen to pair your device.
How do I make and receive phone calls?
Making Calls:
• To call a number in your contacts, select Contacts from the phone menu, select the contact, and then the number you want to call.
• To call from recent calls, select Recent Call List, then select an entry.
• To call a favorite, select Favorites, then select an entry.
• To dial a number, select Phone Keypad, enter the digits, and select Call.
Receiving Calls:
• To accept an incoming call, select Accept on the screen or press the phone button on the steering wheel.
• To reject an incoming call, select Reject on the screen.
During a Phone Call:
• End Call: Ends the current call.
• Keypad: Accesses the phone keypad.
• Mute: Switches the microphone off.
• Privacy: Transfers the call audio to the cell phone or back to the touchscreen.
How do I send and receive text messages?
| Menu Item | Description |
|---|---|
| Hear It | Hear the text message. |
| View | View the text message. |
| Call | Call the sender. |
| Reply | Reply to the text message with a standard text message. |
How do I switch text message notifications on and off?
iOS:
1. Go to the settings menu on your cell phone.
2. Select Bluetooth®.
3. Select the information icon to the right of your vehicle.
4. Switch text message notification on or off.
Android:
1. Go to the settings menu on your cell phone.
2. Select Bluetooth®.
3. Select the profiles option.
4. Select the phone profile.
5. Switch text message notification on or off.
How do I enable and use apps on a mobile device through the vehicle’s system?
Enabling Apps on an iOS Device:
1. Follow the instructions to pair and connect your device via Bluetooth® or with a USB cable.
2. Start a compatible app on your device. Note: The app must be open on your device to use it through the touchscreen.
3. Access the system applications.
4. Select the app you wish to use on the touchscreen.
Enabling Apps on an Android Device:
1. Pair your device to Bluetooth®.
2. Start a compatible app on your device. Note: The app must be open on your device to use it through the touchscreen.
3. Access the system applications.
4. Select the app you wish to use on the touchscreen.
How do I switch Apple CarPlay and Android Auto on and off?
Apple CarPlay:
1. Pair your device.
2. From the settings menu, press Phone List.
3. Select your device.
4. Tap the Apple CarPlay icon to switch Apple CarPlay on or off.
Android Auto:
1. Pair your device.
2. From the settings menu, press Phone List.
3. Select your device.
4. Tap the Android Auto icon to switch Android Auto on or off.
How do I play media using a Bluetooth device?
First, connect your Bluetooth device.
1. Press App Launcher on the touchscreen.
2. Press Media App.
3. Press the Bluetooth® option.
You can use the on-screen controls to play, pause, skip, and rewind tracks. You can also browse your media library (songs, albums, artists, playlists) from the touchscreen. Note: This feature is dependent on the connected mobile device and the media application used. Browse functionality may be limited while driving.
How do I create and manage personal profiles?
You can create multiple personal profiles to personalize vehicle settings such as seats, mirrors, radio, navigation, and driver assist systems.
Enabling or Disabling Personal Profiles:
1. From the settings menu, press Personal Profiles.
2. Switch Enable Profiles on or off.
Creating a Personal Profile:
1. Switch the vehicle on and leave it in park (P).
2. From the settings menu, press Personal Profiles.
3. Press Add New.
4. Follow the instructions on the display.
Linking or Unlinking a Profile to a Remote Control or Mobile Device:
1. From the settings menu, press Personal Profiles.
2. Select the profile to link or unlink.
3. Select the remote control or mobile device to link or unlink.
4. Follow the instructions on the touchscreen.
Selecting a Personal Profile:
1. From the settings menu, press Personal Profiles.
2. Select the profile to use.
3. Press Make Profile Active.
Deleting a Personal Profile:
1. From the settings menu, press Personal Profiles.
2. Select the profile to delete.
3. Press Delete Profile.
How do I use the navigation system?
Accessing Navigation:
1. Press the app launcher button on the touchscreen.
2. Press Navigation.
Setting a Destination:
1. Press the search bar at the top of the screen.
2. Enter your destination using the keyboard.
3. Press the search button.
4. Select a destination from the list.
5. Follow the prompts on the screen to begin navigation.
Route Guidance:
• Adjusting Volume: Turn the volume control when a guidance prompt plays to adjust the volume.
• Repeating an Instruction: Press the turn indicator to hear the last voice instruction.
• Canceling Route Guidance: Press the cancel route button.
How do I perform a system reset?
Make sure you perform a system reset whenever there is a transfer of ownership of the vehicle to prevent the loss of personal data. Performing a system reset allows you to remove all personal information and restore the modem and SYNC to their factory defaults.
1. From settings menu, press General.
2. Press Reset.
3. Press Factory Reset.
4. Follow the prompts on the touchscreen to complete the reset.
What is the scheduled maintenance for the vehicle?
Normal Scheduled Maintenance (Every 12 months or 16,000 km / 10,000 mi)
• Rotate tires, inspect tire wear and measure tread depth.
• Perform multi-point inspection (recommended).
• Inspect brake pads, shoes, rotors, drums, brake linings, hoses and parking brake.
• Inspect the cooling system coolant level and coolant strength.
• Inspect half-shaft boots.
• Inspect steering linkage, ball joints, suspension and tie-rod ends.
• Inspect wheels and related components for abnormal noise, wear, looseness or drag.
Brake Fluid Maintenance
• Every three years: Change brake fluid.
Other Maintenance Items
• Every 32,000 km (20,000 mi): Replace cabin air filter.
• At 10 years or 240,000 km (150,000 mi): Replace electric drive assembly fluid.
• At 322,000 km (200,000 mi): Change yellow coolant (Initial replacement, then every 5 years or 160,000 km / 100,000 mi).
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