COSTWAY EP24704 (01) PDF Document

Before you start the assembly of your COSTWAY EP24704, please follow these steps:

1. Please read all instructions carefully.

2. Retain instructions for future reference.

3. Separate and count all parts and hardware.

4. Read through each step carefully and follow the proper order.

5. We recommend that, where possible, all items are assembled near to the area in which they will be placed in use, to avoid moving the product unnecessarily once assembled.

6. Always place the product on a flat, steady and stable surface.

7. Keep all small parts and packaging materials for this product away from babies and children as they potentially pose a serious choking hazard.

Please read and understand these safety instructions before installing or using the COSTWAY EP24704:

1. THIS APPLIANCE IS HOT WHEN OPERATED AND CAN CAUSE SEVERE BURNS IF TOUCHED.

2. Do not operate appliance before reading and understanding operating instructions. Failure to operate appliance according to operating instructions could cause fire or injury.

3. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the front of this appliance and keep away from the sides and the rear. WARNING: In order to avoid overheating, do not cover the heater.

4. Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

5. Do not install damaged, incomplete or substitute components.

6. Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns.

7. To prevent accidental swallowing, media bed kits should be kept away from children and infants.

8. Remote control contains small batteries. Keep away from children. If swallowed, seek medical attention immediately.

9. Do not install battery backwards, charge, put in fire or mix with used or other battery types-may explode or leak causing injury.

10. Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.

11. It is imperative that the control compartments, circulating blower and its passageway in the appliance are kept clean. The appliance should be inspected before use and at least annually by a qualified service person.

12. Under no circumstances should this appliance be modified.

13. Do not use this appliance if any part has been in contact with water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system which has been in contact with water.

14. Do not operate the appliance with the glass door removed, cracked or broken. Replacement of the glass should be done by a licensed or qualified service person.

15. Do not strike or slam shut the appliance glass door.

16. Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic bags, these are not toys and should be kept away from children and infants.

17. Servicing should be done only while the appliance is disconnected from the power supply circuit.

18. Always unplug appliance when not in use.

19. Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been dropped or damaged in any manner. Return appliance to authorized service facility for examination, electrical or mechanical adjustment, or repair.

20. Do not use appliance outdoors.

21. Never place appliance where it may fall into a bathtub or other water container.

22. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, etc. Arrange cord away from cluttered area and where it will not be tripped over.

23. Connect to properly grounded outlets only.

24. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.

25. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a carpet, where openings may become blocked.

26. Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap (outlet/power strip).

This appliance has been tested in accordance with the ETL Standards for fixed and location-dedicated electric room appliances in the United States and Canada. This appliance must be electrically wired and grounded in accordance with local codes, or National Electric Code ANSI/NFPA 70-latest edition in the United States or the Canadian Electric Code, ETL in Canada.

CAUTION – Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.

A. Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet are on.

B. The appliance may emit a slight, harmless odor when first used. This odor is normal and it is caused by the initial heating of internal appliance elements and will not occur again.

C. If your appliance does not emit heat, consult the operation section of this manual for further information.

D. Use with an ETL or UL certified surge protector.

RISK OF FIRE! THE POWER CORD MUST NOT BE PINCHED AGAINST A SHARP EDGE. SECURE CORD TO AVOID TRIPPING OR SNAGGING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY. DO NOT RUN CORD UNDER CARPETING. DO NOT COVER CORD WITH THROW RUGS, RUNNERS, ETC. ARRANGE CORD AWAY FROM CLUTTERED AREAS AND WHERE IT WILL NOT BE TRIPPED OVER.

RISK OF FIRE. TO PREVENT A POSSIBLE FIRE, DO NOT BLOCK AIR INTAKE OR EXHAUST IN ANY MANNER. DO NOT USE ON SOFT SURFACES WHERE OPENINGS MAY BECOME BLOCKED.

RISK OF FIRE. DO NOT BLOW OR PLACE INSULATION AGAINST THE APPLIANCE.

Follow all National and local electrical codes. This appliance is heavy, and it is highly recommended that two people install it. Heater vents on the electric appliance cannot, in any way, be covered as it may create a fire hazard.

1. The heaters should be installed only using the mounting brackets we provided if you want to mount it.

2. The heater must not be recessed in the ceiling. There must be enough space around the top of the heater to ensure adequate ventilation.

3. The heater should be at least 60 cm away from any surrounding walls.

4. A distance of at least 90 cm should always be left in front of the heaters to ensure safety.

5. The Heater must not be located either directly below, or in front of a socket-outlet.

6. The heater must be installed so as to prevent any control switches being able to be touched by anyone who is in the shower or bath.

7. Make sure that there is no possibility of inflammable material, combustible material or curtains coming into contact with the heater, there is a risk of fire if this happens.

8. DO NOT LEAVE THE HEATER UNATTENDED DURING USE.

Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance operates properly by plugging the power supply cord into a conveniently located 120 Volt grounded outlet.

This appliance is for use on 120 Volts. The cord has a three-blade grounding type plug. An adapter is available for connecting three-blade grounding type plugs to two-slot receptacles. The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.

To disconnect the appliance, turn controls to off, then remove the plug from the outlet.

The COSTWAY EP24704 fireplace can be installed with 2 options:

1. Wall hanging with provided mounting bracket.

2. Built in construction (in wall recessed).

Follow the installation instructions based on your installation preference.

Step 1. Removing the Glass Frame

– Remove the fixed screw in the lower-left corner (Do not discard it).

– Lift the glass frame 1-2cm vertically. Then the entire glass frame can be removed from the front.

– Take the glass frame 10-20cm away from the appliance, pull out the data cable connector with the help of others or put the glass panel down on the ground before complete separation. CAUTION: Do not pull the cable directly.

Step 2. Removing the Mounting Bracket

– Unscrew the two screws by Phillips screwdriver from both ends (Do not discard them), then remove the pre-attached mounting bracket.

Step 3. Choosing a Wall Location

– Find a safe location. Minimum clearance from the ceiling and the mantel must be at least 8 inches (200mm); minimum clearance from the front must be at least 3 feet (900 mm). Choose a location near an outlet so an extension cord is not required. Note: DO NOT position the unit directly below a power outlet.

Step 4. Drilling the Holes and attaching the Mounting Bracket

– Use a level to align the bracket and mark the holes which need to be drilled with a pencil.

– Drill 3-10 (according to the model you have bought) 7/25 in. (7mm) holes in the wall.

– Insert the wall anchors (Part B) into the holes using a hammer.

– Attach the mounting bracket to the wall by fastening the Anchor Screws (Part A) into the wall anchors.

Step 5. Hanging the Fireplace on the Bracket

– Hang the slotting behind the appliance on the hooks at the left and right sides of the bracket. (Please hold the appliance to avoid dropping down before the installation is finished).

Step 6. Locking the Fireplace on the Bracket

– Lock the bracket at both ends with a screw to ensure a solid combination of the fireplace and bracket.

Step 7. Placing the Decorations

– Carefully place crystal (together with the appliance) or other decoration into the bottom tray on the front of the appliance as illustrated. NOTE: Media bed kits may have sharp edges, wear safety glasses and gloves when handling.

Step 8. Hanging the Glass Frame

– Connect the data cable connector before hanging the glass frame on the appliance.

– Gently push on the glass panel by aligning the 4 hooks until it snaps into position (sinks down 1-2 cm).

– Secure the glass panel with the screw removed in Step 1 (or part B).

Step 9. Refasten the Glass Frame

– Thread the M4X12 screw into the threaded holes on the glass panel. Check the alignment of the glass panel and securely tighten the screws. (Only for all models of style C which has no mesh for the air inlet.)

Step 1. Removing the Glass Frame

Step 2. Removing the Mounting Bracket

(For Step 1 and Step 2, please refer to the Wall Hanging Installation instructions).

Step 3. Settling the Holes of Screw

– The appropriate cavity (1-2cm bigger for each side) needs to be prepared according to the size of the appliance.

– Put the fireplace in place, mark the holes which need to be drilled with a pencil. Then take it out of the cavity again.

Step 4. Drilling & Installing the Wall Anchors

– Drill the holes 7/25 in. (7mm) on the prepared marks.

– Insert the wall anchors (Part B) into the holes using a hammer.

Step 5. Placing the Pads and Fixing the Fireplace

– Screws (Part A) pass through the holes from the front of fireplace with screwdriver. (Note: Install carefully and don’t let the screws fall into the fireplace.)

– Put the Fireplace into the prepared cavity.

– Fasten the fireplace firmly into the wall by the screws for each side.

Step 6. Placing the Decorations

– Carefully place crystal (together with the appliance) or other decoration into the bottom tray on the front of the appliance as illustrated. NOTE: Media bed kits may have sharp edges, wear safety glasses and gloves when handling.

Step 7. Hanging the Glass Frame

– Connect the data cable connector before hanging the glass frame on the appliance.

– Gently push on the glass panel by aligning the 4 hooks until it snaps into position (sinks down 1-2 cm).

– Secure the glass panel with the screw removed in Step 1.

WARNING: It’s better to reserve a space between frame and wall to enable better air circulation during working if available.

Step 8. Refasten the Glass Frame

– Thread the M4X12 screw into the threaded holes on the glass panel. Check the alignment of the glass panel and securely tighten the screws.

Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate. The main power switch for all types is located on the upper right of the fireplace, except for style C of model LC where the switch is on the front right. Press the indicator to turn on the appliance, and press the other side to turn it off. Make sure the Main Power Switch is turned on before operating with the remote or control panel.

The main power switch must be ON before using the remote control. The touch display panel is on the bottom right of the front of the appliance. Before using the remote, move the battery’s transparent insulating piece away.

NOTICE: To improve operation, aim the remote control at the front of the fireplace. DO NOT press the buttons too quickly. Give the unit time to respond to each command.

The remote control uses a CR 2025 battery. To access it, locate the battery holder on the rear of the remote and slide it out to replace the battery. The battery must be recycled or disposed of properly.

If the heater does not turn on, check the following potential issues and solutions:

1. Main Power supply switch is off: Turn the main power supply switch to “ON” position.

2. Circuit breaker has tripped: This may be due to too many appliances on the circuit. Be sure that the electrical supply for this unit is an individual circuit.

3. Heater is unplugged from wall outlet: Make sure the power cord is plugged into a functioning and properly grounded 15 Amp 120V AC electrical outlet.

4. Power cord or power plug are damaged: Contact a qualified electrician to replace the power cord.

5. Power outlet for power plug prong is loose: Check the power outlet and replace with a new one.

6. Loose wiring: Check all wiring for loose connections. Contact a qualified electrician.

1. Make sure the Power Switch on the control panel is turned on before operation.

2. Make sure you have reconnected the data cable which was pulled out when you removed the glass frame.

If the heater switches on but the flame is not on, the appliance may be in sleep mode. Long-press the “DIMMER” button for 6 seconds. In sleep mode, all the lights are off, but the heating function remains on. Long-press for 6 seconds again to return the appliance to normal mode.

If the heater system fails to start, check these possible causes:

1. Heater power switch is off: Turn the heater power switch to the “ON” position.

2. Heater system is overheated: The heater may be covered or the air inlet/outlet is blocked. Remove any clothes or blockage, turn off the power switch, and unplug it. Wait 10 minutes, then turn the heater on again.

3. Loose wiring: Check all wiring for loose connections. Contact a qualified electrician.

4. The air inlet or air outlet is blocked completely: Leave adequate space around the unit. Remove the blockage on or in front of the air outlet.

1. The heater system is overheated: The Temperature Limit thermostat has cut off. Check the air inlet and outlet. Turn off the power switch and unplug it. Wait 10 minutes, and then turn the heater on again.

2. Fan motor is defective: Contact customer service.

3. Fan blower is balanced badly: Contact customer service.

4. The “POWER” and the “HEAT” switches are not turned on: Turn these two switches on.

If the fan is running without producing heat, check the following:

1. Loose wiring: Check all wiring for loose connections. Contact a qualified electrician.

2. Bad heating element: Contact customer service.

3. Build up of dirt on the fans: Clean all fans.

4. Heater fan is defective: Contact customer service.

If your remote control is not working, check the following:

1. The battery is not properly installed: Make sure the battery is properly installed. Move the battery’s transparent insulating piece away before using.

2. Not pointing to the right position: Aim the remote control at the receiver on the fireplace.

3. There is an obstacle in front of the machine: Remove objects that may be in the way. Items between the remote control and the remote control receiver will block the signal.

4. Pressing the remote control buttons too quickly: Don’t press the remote control buttons too quickly. Give the unit time to respond to your commands.

NOTE: For most functional problems, you can unplug the plug, wait for 10 minutes and plug it in again. This will reset the machine to its initial status (product originals).

The heater may emit a slight, harmless odor when first used. This is a normal condition caused by the initial heating of the internal parts and will not occur again.

DISCONNECT POWER AND ALLOW HEATER TO COOL BEFORE ATTEMPTING ANY MAINTENANCE OR CLEANING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR DAMAGE TO PERSON.

The fireplace should not be operated with an accumulation of dust or dirt on or in the unit, as this can cause a build up of heat and subsequent eventual damage. For this reason the heater must be inspected regularly, depending on conditions and at least at yearly intervals.

Partially Reflective Glass Cleaning

The partially reflective glass is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the partially reflective glass may collect dust particles; these can be removed by dusting lightly with a clean dry cloth.

To remove fingerprints or other marks, the partially reflective glass can be cleaned with a damp cloth. The partially reflective glass should be completely dried with a lint-free cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners.