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Q: Where is the model number for the Communicator located?
The model number for the Communicator is located on its bottom label.
Q: What does a gray indicator light mean on the Communicator?
A gray indicator means that it is not lit.
Q: What does any other color, including white, mean for an indicator light on the Communicator?
An indicator shown as any other color, including white, means that it is lit.
Q: What should I do with the Communicator information?
Keep all of your Communicator information in a convenient location for easy access in the future.
Q: What does the LATITUDE System use to collect data from an implanted device?
The LATITUDE Patient Management System uses the LATITUDE Communicator to collect data from an implanted device.
Q: How does the Communicator send data to the Clinician Website?
The Communicator sends data to the Clinician Website for access by a health care provider.
Q: Is the LATITUDE System designed to assist with health emergencies?
No, the LATITUDE System is not meant to assist with health emergencies. If you are not feeling well, call your health care provider or your local emergency service.
Q: How does the LATITUDE Communicator collect data from an implanted device?
The Communicator collects data from an implanted device in three different ways:
- Routine Device Checks
- Scheduled Follow-ups
- Manual
Q: How often does the Communicator “check in” on an implanted device?
The Communicator “checks in” on an implanted device daily or weekly, depending on what type of implanted device you have.
Q: When is collected data sent to the Clinician Website?
The collected data will be sent to the Clinician Website only as needed.
Q: How often does the Communicator collect and send implanted device data for scheduled follow-ups?
At times set by a health care provider, typically every few months, the Communicator collects and then sends the implanted device data to the Clinician Website.
Q: How can I manually initiate the Communicator to read my implanted device?
If this feature is enabled by your health care provider, you may initiate the Communicator to read your implanted device by pressing the Heart button on the Communicator. Only use this feature when the Heart button is flashing or when instructed to do so by your health care provider.
Q: Can routine device checks and scheduled follow-ups happen automatically?
Yes, routine device checks and scheduled follow-ups may happen automatically without your knowledge, or you may need to press the Heart button when it flashes to complete the process.
Q: What may a health care provider send to the Communicator?
A health care provider may send periodic updates to the Communicator to change the schedule for reading data from the implanted device.
Q: What must be set up on the Communicator for it to send data to the Clinician Website?
In order for the Communicator to be able to send implanted device data to the Clinician Website, a connection accessory must be set up on the Communicator.
Q: Who should I contact to learn which connection accessory is available and right for me?
Contact your health care provider to learn which connection accessory is available and right for you.
Q: What should I do if I need assistance setting up or using the Communicator?
Call your health care provider if you need assistance setting up or using the Communicator.
Q: Does the Communicator provide continuous monitoring?
No, the Communicator does not provide continuous monitoring.
Q: Can the Communicator reprogram or change any functions of the implanted device?
No, the Communicator does not reprogram or change any functions of the implanted device. Only your health care provider can do this during an office visit.
Q: Can the Communicator be used with another patient’s implanted device?
No, the Communicator is designed to work only with your implanted device. It will not work with another patient’s implanted device.
Q: Who should authorize the use of the Communicator?
The Communicator should be used only as authorized by the prescribing physician.
Q: Can the Communicator be used with an implanted device that is not from Boston Scientific?
The Communicator is not for use with any implanted device other than a Boston Scientific device.
Q: Who should I ask about risks of using the Communicator or an implanted device?
Ask your health care provider if you have questions about any risks with using the Communicator or your implanted device.
Q: Where can I find information about the risks and reliability of my implanted device?
For valuable information about the risks and reliability of your implanted device, refer to your implanted device patient handbook.
Q: What is included with every LATITUDE Communicator?
Every LATITUDE Communicator comes with a power supply, a Quick Start Guide, and a Patient Manual.
Q: What does the PDF list as compatible accessories for the Communicator?
The following table lists compatible accessories for your Communicator:
- 6250* Power supply (replacement)
- 6359 USB cellular adapter (current model)
- 6293 USB Ethernet adapter
- 6250* Telephone cable (may be included)
- 6250* Telephone jack adapter
- 6421 DSL filter
- 6454 USB accessory adapter
- 6295/6296 USB cellular adapter (previous models)
- 6456 MT200A2W (Multi-Tech Model Number)
- Analog-to-wireless cellular converter (previous model)
- 6487 Weight scale
- 6452 Blood pressure monitor
Q: What should I do if I have questions about the Communicator or my implanted device?
Ask your health care provider if you have questions about any risks with using the Communicator or your implanted device.
Q: What accessories should I use with the Communicator?
Use only the accessories listed in the table or provided by your health care provider. Accessories acquired elsewhere may not work with your Communicator.
Q: What optional accessories might be included with my Communicator?
If prescribed by your health care provider, your Communicator may include a weight scale and blood pressure monitor. These specially designed products provide additional information to monitor your health.
Q: What should I do for more information on the weight scale and blood pressure monitor?
Refer to the handbook that is included with the weight scale and blood pressure monitor for more information.
Q: What does the USB accessory adapter do?
The USB accessory adapter provides a wireless connection between the weight scale and blood pressure monitor and your Communicator.
Q: How can my health care provider access my implanted device data?
The Clinician Website gives your health care provider access to the implanted device data that was collected and sent by your Communicator.
Q: How quickly is my implanted device information available on the Clinician Website?
Your implanted device information is typically available on the Clinician Website within 15 minutes of when your Communicator sent it. However, it may sometimes take longer due to external factors.
Q: What do I need to do before I can use my Communicator?
You must first set it up to connect to the LATITUDE System. Refer to “Setting Up Your Communicator” for directions on setting up your connection accessory.
Q: How do I find out which connection accessory is right for me?
Contact your health care provider to learn which connection accessory is available and right for you.
Q: What should I check on my Communicator every day?
Check your Communicator every day to see if any of the indicators are lit solid or flashing. Refer to “Heart Button and Indicators” and “Troubleshooting” for more information on the meaning of indicator lights.
Q: What should I do if the Call Doctor Icon is lit any color?
Call your health care provider if the Call Doctor Icon is lit any color.
Q: Where should the Communicator be plugged in?
The Communicator should always be plugged into an electrical outlet that has power.
Q: What is recommended for electrical safety?
It is recommended that you install a surge protector between the electrical wall outlet and the Communicator to avoid damage caused by local lightning strikes and other electrical surges. Electrical cable wall plugs and other accessories must be in good condition before use.
Q: Where should I place my Communicator?
- Near an electrical outlet that is easily accessible.
- Within 3 meters (10 feet) from your bedside or where you sleep. If this is not possible, place your Communicator where you spend a considerable amount of time each day.
- Where you can sit comfortably and see the front of the Communicator.
- Where the Communicator and all its cables and accessories will be kept dry and not exposed to humidity or potential water contact.
Q: Where can I find more placement advice for my connection method?
Refer to the following sections for more placement advice depending on your connection method:
- “Cellular Connection”
- “Internet Connection”
- “Standard Telephone Connection”
Q: What should I keep my Communicator away from?
Some household appliances and other sources of electromagnetic energy could interfere with wireless communication between the Communicator and your implanted device. When you are using the Communicator, it should be at least 1 meter (3 feet) away from televisions, digital video disc (DVD) players, personal computers, modems, routers, and other electronic equipment.
Q: What should I do if I have an S-ICD implanted device?
If you have an S-ICD implanted device, the wireless communication between the Communicator and your S-ICD is sensitive to distance and orientation. You may need to move closer to the Communicator, or you may need to position your body such that a clear signal exists between your S-ICD and the Communicator. If you need assistance, contact your health care provider.
Q: Who might contact me about my Communicator placement?
Boston Scientific personnel may contact you or your health care provider if it is determined that your implanted device is using too much radio-frequency (RF) telemetry due to the placement of your Communicator. Boston Scientific will give advice on better Communicator placement to correct this issue.
Q: What are the indicators on the front of the Communicator?
- (1) Patient icon
- (2) Collecting Waves
- (3) Heart button
- (4) Sending Waves
- (5) Doctor icon
- (6) Sensor Reading icon
- (7) LATITUDE indicator
- (8) Call Doctor icon
Q: What does a flashing white Heart button mean?
A flashing white Heart button indicates that setup is occurring or you need to complete a scheduled follow-up (interrogation). Press the Heart button to complete.
Q: What does a solid white light for 2 minutes on the Heart button mean?
A solid white light for 2 minutes means the interrogation is complete.
Q: When should I press an unlit Heart button?
Only press an unlit Heart button when instructed to do so by your health care provider.
Q: What does the Patient icon show?
The Patient icon shows the Communicator is interrogating your implanted device. It lights solid blue when the Heart button is pressed and an interrogation has started. It also lights solid blue for 2 minutes after a successful interrogation.
Q: What does the Collecting Waves indicator show?
The Collecting Waves indicator shows the Communicator is interrogating your implanted device. Each wave flashes green in sequence and repeats, showing the Communicator is interrogating your implanted device. All three waves light green for 2 minutes to indicate the interrogation was a success.
Q: What does the Sending Waves indicator show?
The Sending Waves indicator shows the Communicator is connecting to the Clinician Website. Each wave flashes green in sequence and repeats, showing a connection to the Clinician Website is in progress. All three waves light green for 2 minutes to indicate the connection to the Clinician Website was a success and any collected device data was sent.
Q: What does the Doctor icon indicate?
The Doctor icon lights blue for 2 minutes to indicate the Communicator has successfully connected to the Clinician Website. The Communicator sends any data it has collected from your implanted device or prescribed weight scale or blood pressure monitor.
Q: What does the Sensor Reading icon show?
The Sensor Reading icon shows the Communicator has successfully communicated with a prescribed weight scale or blood pressure monitor. It flashes green 5 times and lights solid green for 5 minutes to indicate the Communicator successfully received a weight or blood pressure measurement. This icon does not apply to your implanted device.
Q: How does the LATITUDE Indicator show that the Communicator is connected to electrical power and ready to use?
The LATITUDE indicator lights green to indicate the Communicator is connected to electrical power and is ready to use.
Q: What does it mean when the LATITUDE indicator flashes yellow briefly?
It flashes yellow briefly after the Communicator is plugged into electrical power (startup).
Q: What does it mean when the LATITUDE indicator flashes yellow for a longer period of time?
It means that new software is being installed on the Communicator.
Q: What does the Call Doctor Icon indicate?
The Call Doctor Icon lights yellow or red (flashing or solid) to signal a problem that you should report to your health care provider.
Q: What should I do if the Call Doctor icon lights red (flashing or solid)?
You should call your health care provider.
Q: What does it mean when the Call Doctor icon flashes yellow briefly after the Communicator is plugged into electrical power?
It does not require contacting your health care provider. It then turns off after the Communicator completes the startup process.
Q: What does it mean when the Call Doctor icon lights solid yellow?
It means that the startup process did not complete.
Q: What is the normal operation of the Communicator?
When operating normally, only the LATITUDE indicator will light green. None of the other Communicator indicators will typically light when collecting or sending your implanted device data, except when the Heart button has been pressed.
Q: When should I press the Heart button?
Always press the Heart button when it is flashing or when told to do so by your health care provider. Stay next to the Communicator until lights are lit.
Q: When should I NOT press the Heart button?
Do not press the Heart button if it is unlit unless instructed to do so by your health care provider.
Q: What is the normal light sequence when the Heart button is pressed?
- The Communicator begins interrogating your implanted device after the Heart button is pressed.
- The Patient icon lights blue. The Collecting Waves flash green in sequence and repeat while the Communicator interrogates your device.
- All three Collecting Waves light green. The Heart button lights solid white, showing the interrogation was a success.
- The Sending Waves flash green in sequence and repeat while the Communicator sends your data to the Clinician Website.
- The Doctor icon lights blue showing the Communicator successfully sent your data to the Clinician Website. The indicators stay lit for 2 minutes to show the entire process was a success. No further action is required.
Q: What can happen if I press the Heart button more often than when it flashes, or when instructed to do so by my health care provider?
It may lead to a decrease in the battery life of your implanted device.
Q: How can I confirm successful operation of the Communicator?
Periodically press the Status button on the back of the Communicator for 1 second to confirm that it has been successfully collecting data from your implanted device and sending it to your health care provider. The resulting indicators will stay lit for 2 minutes. If you see all six Collecting and Sending Waves lit green, your Communicator is working correctly.
Q: What should I do if the indicators are different than all six Collecting and Sending Waves lit green?
Refer to the applicable error in the Troubleshooting section to learn what actions you should take.
Q: What happens if I press the Heart button before pressing the Status button?
The Status button will not function until the resulting interrogation is completed or is canceled.
Q: How can I confirm that my Communicator still successfully connects to the Clinician Website?
If you have moved your Communicator, changed the connection method, or made other changes to the Communicator, you should confirm that your Communicator still successfully connects to the Clinician Website. To do so, press and hold the Status button for more than 3 seconds. The Sending Waves flash green in sequence and repeat.
Q: What does it mean if both Collecting and Sending Waves light when confirming connection to the Clinician Website?
It means that you did not press the Status button long enough. Wait for the sequence to end. Then press the Status button again for more than 3 seconds.
Q: What does it mean if all three Sending Waves light a solid green for 2 minutes?
It means the connection to the Clinician Website was a success.
Q: What should I do if the Sending Waves are other than all lit solid green?
Refer to the applicable error in the Troubleshooting section to learn what actions you should take.
Q: How do I cancel an interrogation if I press the Heart button by mistake?
Press and hold the Heart button again for at least 5 seconds to cancel the interrogation. The Collecting Waves may flash yellow in sequence and repeat while the interrogation is being canceled.
Q: What happens if the electrical power to the Communicator is interrupted?
The Communicator has internal memory that stores your implanted device data and other information in case the electrical power is interrupted or the power supply is unplugged. The LATITUDE indicator will transition back to green from being unlit once power is restored to the Communicator.
Q: What should I do if the LATITUDE indicator does not transition back to green within 15 seconds after power is restored?
Unplug the power supply from both the wall outlet and the Communicator for 1 minute. After 1 minute, reconnect the power supply to both. Lights will flash during the transition. If the LATITUDE indicator is still not lit, contact your health care provider.
Q: What should I do if I will be away from home for an extended period of time?
Consult with your health care provider to determine whether you should take your Communicator with you. If you take it with you, your health care provider may need to temporarily change your interrogation schedule or, if you are traveling outside the country, give you information about connecting to the Clinician Website in the new country.
Q: What should I do if I take my Communicator with me while traveling?
Check that the Communicator can connect to the Clinician Website from your new location. Refer to “Confirming Connection to the Clinician Website”.
Q: What are the data privacy considerations when traveling to a country outside of the European Economic Area?
The data transmitted from the Communicator will be subject to laws of that country. The laws of that country may provide less privacy protection for your data than the laws of your home country. Please contact your health care provider for specific information about data privacy.
Q: Does the Communicator require any regular service, maintenance, or electrical safety testing?
No, it does not.
What should you not do when handling the Communicator and its accessories?
Do not drop or mishandle the Communicator or its accessories in a manner that would cause damage. Avoid getting liquid on the unit other than cleaning it as recommended. Do not use abrasive cloth or solvents to clean the unit. Do not submerge the Communicator or its accessories in liquid. Do not attempt to open the Communicator or any of its accessories. Do not attempt to modify or alter this unit or accessories.
What should you do if your Communicator or accessories become damaged or malfunction?
Contact your health care provider.
How should you clean the Communicator and its accessories?
Clean the Communicator and its accessories with a soft, clean, lint-free cloth moistened in water or mild detergent.
What should you not use when cleaning the Communicator?
Do not use other cleaning fluids as they may damage the front of the Communicator. Never spray any cleaning fluid directly on the front of the Communicator. Do not allow moisture to accumulate on the front of the Communicator, especially on or around the Heart button. Avoid using any cleaning fluid near the electrical plugs on the back of the Communicator.
What should you do if you need to replace your Communicator or any accessories because of damage or malfunction, or if you need a different model?
Contact your health care provider to learn how to return and replace it.
What should you do if you no longer need to use either your Communicator or any accessories?
Contact your health care provider to learn how to return them. Dispose of it only as described above.
What are the two main steps for setting up your Communicator to connect to the Clinician Website?
- Confirm/set the switches on the bottom of your Communicator.
- Use the instructions for one of the following connection methods to connect to the Clinician Website:
- Cellular Connection
- Internet Connection
- Standard Telephone Connection
- Hotspot Connection (Mobile Device)
What should you do if you are unsure which connection method is available and right for you?
Contact your health care provider to learn which connection method is available and right for you.
How many connection methods can be used with your Communicator at one time?
Only one connection method can be used with your Communicator—cellular, internet, standard telephone, or hotspot.
What could happen if you use more than one connection method at a time?
Using more than one connection method at a time may result in your Communicator failing to connect to the Clinician Website.
What should you do during the entire setup process?
Stay close to your Communicator to ensure the best connection between your implanted device and the Communicator.
Where are the 8 white switches located and what are their settings?
The 8 white switches are located on the bottom of your Communicator. The switches are either “on” (in the up position) or “off” (in the down position).
What should you do with the switches if they do not match the settings for your country?
Slide the switches up or down so that they do match.
What should you do if you travel to another country and use a standard telephone to connect to the Clinician Website?
You may need to change the country switch settings. Consult your health care provider to learn if you need to change the switch settings when you travel to another country with your Communicator.
When would you need to change switches 1-3 from the “off” position?
If you are using a standard telephone connection method to connect to the Clinician Website, and if you need to use a dial-out or prefix number to place an outside telephone call, switches 1-3 need to be changed from the “off” position.
What type of telephone service is required for the standard telephone connection to work?
The telephone service in the facility must be analog, not digital, for the standard telephone connection to work.
What should you do if you are unsure which telephone mode is available?
Ask the facility or your service provider.
How do you set your Communicator for a dial-out or prefix number?
Slide switches 1-3 up or down so that they match the settings for the dial-out number shown in Figure 6.
What is the purpose of setting up a connection method on your Communicator?
The connection method enables your Communicator to send your implanted device data to the Clinician Website for access by your health care provider.
What are the connection methods that your Communicator can use?
- Cellular Connection
- Internet Connection
- Standard Telephone Connection
- Hotspot Connection (Mobile Device)
What are the different parts of the back of the Communicator as shown in Figure 7?
- Status button
- USB ports, used for optional accessories and cellular or internet connections
- Power input
- Port to connect an optional telephone (if using a standard telephone connection)
- Telephone jack used for a standard telephone connection
What should you do when using the cellular connection method?
Do not use another connection method, such as standard telephone, internet, or hotspot.
What type of signal does the cellular connection send?
The cellular connection only sends data; it does not send voice signals.
Can the cellular connection be used with your cell phone?
No, it is completely separate and cannot be used with your cell phone.
What can affect your cellular connection?
Your cellular connection may be affected by such things as terrain, weather, foliage, buildings and other construction, signal strength, customer equipment, and other factors.
Q: When using the cellular connection method, where should I place the Communicator?
Place your Communicator in a location where you will get a good cellular signal.
Q: When using the cellular connection method, where should I place the USB cellular adapter?
Place your USB cellular adapter away from electronic products or metal surfaces, and place it alongside the Communicator, not under or on top of it.
Q: When using the cellular connection method, what is the minimum distance to maintain between the USB cellular adapter and the implanted device?
Maintain a distance of at least 15 centimeters (6 inches) between the USB cellular adapter and your implanted device.
Q: How do I connect the power supply?
Insert the power supply into the jack labeled, and plug the power supply into an electrical outlet that is easily accessible. The LATITUDE indicator will flash yellow for up to 1 minute. All the Communicator indicators will light for approximately 1 second. If the LATITUDE indicator is not lit, check that both ends of the power supply are plugged in firmly. Check if the light on the power supply is lit.
Q: How do I connect the USB cellular adapter?
Remove the cap from the USB cellular adapter, connect the adapter to the provided USB cable extension, and insert the USB connector of the cable extension into one of the USB ports on the back of your Communicator labeled. The LED light on the USB cellular adapter will blink and remain blinking. At times the light may be lit solid. The light will be off when collecting data from your implanted device and during a LATITUDE System reboot.
Q: What should I do when the Heart button flashes on my Communicator?
When the Heart button flashes on your Communicator, press it. Your Communicator’s wave lights will flash green in sequence and repeat for several minutes. If this process takes longer than several minutes, software download and installation may be occurring. If the Heart button flashes again, press it again.
Q: What should I do if I have previously completed initial setup?
If you have previously completed initial setup, the Heart button will not flash at this point. Instead of pressing the Heart button, follow the instructions for pressing the Status button in “Confirming Connection to the Clinician Website”.
Q: How do I know if my Communicator has successfully connected to the Clinician Website?
Your Communicator has successfully connected to the Clinician Website if the lights are lit as shown below. You can verify the cellular connection by following the instructions in “Confirming Connection to the Clinician Website”.
Q: What should I do if the wave lights are not lit a solid green?
If the wave lights are not lit a solid green, refer to the applicable error in the Troubleshooting section. If the Sending Waves light yellow, it may indicate the connection failed. Refer to the Sending Waves sections of “Troubleshooting”. If your Communicator is still unable to connect, contact your health care provider for assistance.
Q: When using the cellular connection method, should I keep the Communicator plugged in?
Yes, when using the cellular connection method, keep your Communicator plugged in to the electrical outlet and connected to the USB cellular adapter.
Q: Can I use a USB cellular adapter from a previous Communicator?
If you have a Model 6295 or 6296 USB cellular adapter from a previous Communicator, you may continue to use it for cellular connection to the LATITUDE System.
Q: Can I use an analog-to-wireless cellular converter from a previous Communicator?
If you have a Multi-Tech Systems MultiConnect™ MT200A2W analog-to-wireless cellular converter from a previous Communicator, you may continue to use it for cellular connection to the LATITUDE System.
Q: What should I do if I need a replacement USB cellular adapter or a different connection accessory?
If you need a replacement USB cellular adapter or a different connection accessory (standard telephone, internet, or hotspot), contact your health care provider.
Q: What should I do if I wish to discontinue using my USB cellular adapter?
If you wish to discontinue using your USB cellular adapter, contact your health care provider.
Q: When using the internet connection method, what other connection methods should I avoid?
When using the internet connection method, do not use another connection method, such as standard telephone, cellular, or hotspot.
Q: When using the internet connection method, where should I place the Communicator in relation to an internet modem or router?
When using the internet connection method, place your Communicator near, but no closer than 1 meter (3 feet), to an internet modem or router.
Q: How do I set up the Communicator with an internet connection?
- Insert the power supply (included) into the jack labeled.
- Plug the power supply into an electrical outlet that is easily accessible.
- Insert the standard (rectangular) end of the USB cable (included with the USB Ethernet adapter) into one of the USB ports on the Communicator labeled.
- Insert the square end of the USB cable into the end of the USB Ethernet adapter nearest the adapter light.
- Insert the Ethernet cable (included with the USB Ethernet adapter) into the opposite end of the adapter.
- Plug the Ethernet cable into an Ethernet port for your internet service, such as a modem, router, or Ethernet wall jack.
Q: How can I tell if the USB Ethernet adapter is properly connected?
The USB Ethernet adapter is properly connected if the green light on the front of the USB Ethernet adapter is lit (solid or flashing).
Q: What should I do when the Heart button flashes on my Communicator after setting up an internet connection?
When the Heart button flashes on the Communicator, press it. Your Communicator’s wave lights will flash green in sequence and repeat for several minutes. If this process takes longer than several minutes, software download and installation may be occurring. If the Heart button flashes again, press it again.
Q: What should I do if I have previously completed initial setup with a different connection method?
If you have previously completed initial setup with a different connection method, the Heart button will not flash at this point. Instead of pressing the Heart button, follow the instructions for pressing the Status button in “Confirming Connection to the Clinician Website”.
Q: How do I know if my Communicator has successfully connected to the Clinician Website using an internet connection?
Your Communicator has successfully connected to the Clinician Website if the lights are lit as shown below.
Q: When using the internet connection method, should I keep my Communicator plugged in?
Yes, when using the internet connection method, keep your Communicator plugged in to the electrical outlet and connected to the USB Ethernet adapter.
Q: What should I do if I need a replacement internet connection accessory or a different connection method?
If you need a replacement internet connection accessory or a different connection method (standard telephone, cellular, or hotspot), contact your health care provider.
Q: When using the standard telephone connection method, what other connection methods should I avoid?
When using the standard telephone connection method, do not use another connection method, such as cellular, internet, or hotspot.
Q: Is connecting a telephone to the Communicator required?
Connecting a telephone to your Communicator is optional.
Q: Can the Communicator and a telephone share the same telephone wall jack?
Yes, your Communicator and a telephone can share the same telephone wall jack. However, they cannot be used at the same time.
Q: When using the standard telephone connection, where should I place the Communicator in relation to a telephone wall jack?
When using the standard telephone connection, place your Communicator near a telephone wall jack.
Q: How do I set up the Communicator with a standard telephone connection?
- Insert the power supply (included) into the jack labeled.
- Plug the power supply into an electrical outlet that is easily accessible.
- Plug one end of the Communicator telephone cable into the jack labeled.
- You may need to use a telephone jack adapter. If you do, plug the other end of the telephone cable into the telephone jack adapter. Then plug the other end of the cable into the telephone jack on the wall.
Q: How do I set up my Communicator?
To set up your Communicator, press the Heart button when it flashes. If the wave lights flash green in sequence and repeat for several minutes, then the process is working. If this process takes longer than several minutes, software download and installation may be occurring. If the Heart button flashes again, press it again. If you have previously completed initial setup, the Heart button will not flash. Instead of pressing the Heart button, follow the instructions for pressing the Status button. Your Communicator has successfully connected to the Clinician Website if the lights are lit as shown below. Setup is complete, and no further action is needed at this time. Leave your Communicator plugged in. If the wave lights are not lit a solid green, refer to the applicable error in the Troubleshooting section. When using the standard telephone connection, keep your Communicator plugged in to the electrical outlet and connected to the telephone wall jack.
Q: How does the Communicator use the telephone?
When using a standard telephone connection, the Communicator uses your phone line to make telephone calls to send your data to the Clinician Website. These calls last approximately 5 minutes. The Communicator can only make outgoing calls. It cannot receive calls. The Communicator is designed to operate on standard telephone connections like those found in most homes and supports tone dialing over an analog line. The Communicator may work on other telephone systems, such as DSL and VoIP, if those systems provide an analog interface for connecting the Communicator. The Communicator should not be connected to a digital phone interface, such as those commonly used in some businesses, hotels, and managed care facilities where telephones are typically provided by the facility. If you are unsure of the features on your telephone, ask your service provider.
Q: What happens if I’m using the phone while the Communicator is making a call?
If you are using the phone line while the Communicator is making a call, the Communicator will wait and attempt to place a call later. If you have other telephone equipment connected to the same phone line and the line is in use, the Communicator will wait and attempt to place a call later. If you pick up the phone while the Communicator is using the telephone line, there will be no dial tone. Hang up the receiver, wait 3 or more seconds, and then pick up the telephone receiver again. The Communicator should disconnect and dial tone will be restored. If the Communicator does not disconnect and restore dial tone, hang up the receiver. Then unplug the Communicator from electrical power. You can then use your phone. Plug the Communicator back in after you have finished using the phone. The Communicator will attempt to reconnect later.
Q: Can the Communicator and a telephone share the same wall jack?
Yes, the Communicator and a telephone can share the same telephone wall jack; however, they cannot be used at the same time. The Communicator will relinquish control of the telephone line shortly after you pick up the phone, provided that the telephone line meets the specifications.
Q: What if I have DSL internet service?
If you have digital subscriber line (DSL) internet service provided through your telephone line, you may need to install a DSL filter between the wall phone jack and the Communicator. Most DSL filters are small rectangular devices with standard telephone jack connectors at each end. These filters are typically provided by DSL service providers to connect telephones, an answering machine, or a fax machine to your telephone line. If you use DSL filters for such devices, you will need to install a DSL filter to use the Communicator. If you use a dual-port DSL filter, connect the Communicator to the port labeled PHONE or where you would typically connect a telephone. For assistance, contact your DSL service provider or health care provider.
Q: What do I do if I need a replacement telephone cable or a different connection accessory?
If you need a replacement telephone cable or a different connection accessory (cellular, internet, or hotspot), contact your health care provider.
Q: How do I use a hotspot connection?
The hotspot feature on your mobile device may be used for a wireless connection to the Clinician Website. To use hotspot, you must have the USB accessory adapter plugged into your Communicator. The pairing PIN number is “123456”. Enable hotspot and Bluetooth® on your mobile device while near your Communicator for at least 1 hour each day and for manual device interrogations. This allows enough time for the Communicator to contact the LATITUDE System. You may incur charges from your mobile phone network provider. For assistance, contact your mobile device service provider.
Q: What is the USB accessory adapter used for?
The USB accessory adapter is used to establish a wireless connection between the prescribed weight scale and blood pressure monitor and your Communicator. The USB accessory adapter may also be used to connect your Communicator to the Clinician Website using a hotspot connection.
Q: How do I connect the USB accessory adapter?
Plug the USB accessory adapter into either of the USB ports labeled on the back of the Communicator. Leave the USB accessory adapter plugged into the Communicator so it can receive data when you use your prescribed weight scale or blood pressure monitor. The USB accessory adapter also must stay plugged into your Communicator if you are using a hotspot connection to the Clinician Website.
Q: What happens during software download and installation?
Updated software may occasionally be made available to your Communicator for download and installation. During initial Communicator setup, if a software update is waiting, pressing the Heart button will trigger the download and installation process, which could take an additional several minutes. Wait for the Heart button to flash again, then press it. Follow the remaining setup steps for the connection method you are using. During normal use, with Communicator already set up, software download and installation may happen without your knowledge. No action is required.
Q: What do I do if none of the troubleshooting steps work?
If none of the steps in the Troubleshooting section work to resolve the error, try resetting your Communicator by unplugging it from the electrical outlet, waiting 30 seconds, then plugging it back in.
Q: What does it mean if the Heart button is flashing and the LATITUDE indicator is green?
If the Heart button is flashing and the LATITUDE indicator is green, you need to complete a scheduled interrogation or perform a manual device check. Press the Heart button to complete setup or the interrogation. After pressing the Heart button, if the indicators are lit as shown, the interrogation or device check was successful. If the indicators are not lit as shown, refer to the applicable error in the Yellow Wave Errors section.
Q: What does it mean if no indicators are lit?
If no indicators are lit, the Communicator is not connected to electrical power or it is not functioning. The Communicator has just been plugged into electrical power or may be downloading and installing software. This process typically lasts 5 minutes but may take longer. Check that both ends of the power supply are plugged in firmly. Check if the light on the power supply is lit. Make sure the electric outlet is active, or try a different outlet. Unplug the power supply from both the wall outlet and the Communicator for 1 minute. After 1 minute, reconnect the power supply to both. Lights will flash during the transition. If indicator lights flash, and then you get a solid green LATITUDE indicator, the issue is resolved. If all indicators are still unlit, including the LATITUDE indicator, contact your health care provider.
Q: What should I do if the LATITUDE indicator is flashing yellow and no other indicators are lit?
A: This indicates that the Communicator has just been plugged into electrical power or may be downloading and installing software. This process typically lasts 5 minutes but may take longer. Wait 5 minutes for a possible software update to complete. If indicator lights flash, and then you get a solid green LATITUDE indicator, the issue is resolved. If the LATITUDE indicator is still flashing yellow, contact your health care provider.
Q: What does it mean if the Call Doctor icon is red (flashing or solid) and the LATITUDE indicator is yellow?
A: A potential problem with your implanted device was detected, but the Communicator cannot send any information collected from your implanted device to the Clinician Website. The Call Doctor icon and LATITUDE indicator will remain lit solid until the problem is resolved. Your immediate response is required. Call your health care provider.
Q: What does it mean if the Call Doctor icon is yellow (flashing or solid) and the LATITUDE indicator is yellow?
A: This indicates one of the following errors:
- Your Communicator is currently unable to read your implanted device.
- Monitoring of your implanted device was suspended at the LATITUDE System.
The Call Doctor icon and LATITUDE indicator will remain lit solid yellow until the problem is resolved. Unplug the power supply from both the wall outlet and the Communicator for 1 minute. After 1 minute, reconnect the power supply to both. Lights will flash during the transition. If successful, the LATITUDE indicator will light green. If the Call Doctor icon and LATITUDE indicator remain yellow, contact your health care provider.
Q: What does it mean if the Call Doctor icon is solid yellow and the LATITUDE indicator is not lit?
A: This indicates your Communicator may not be working properly. Unplug the power supply from both the wall outlet and the Communicator for 1 minute. After 1 minute, reconnect the power supply to both. Lights will flash during the transition. If successful, the LATITUDE indicator will light green. If the Call Doctor icon remains yellow, you may need a replacement Communicator. Contact your health care provider.
Q: How long do Yellow Wave light errors stay lit, and what happens after that time?
A: Yellow Wave light errors stay lit for 60 minutes unless the error is resolved sooner. The LATITUDE indicator is lit yellow at the same time. After 60 minutes, all wave lights are turned off and the LATITUDE indicator is lit green, even if the problem was not resolved. If you suspect the Yellow Wave light errors are still an issue after the wave lights are turned off, press the Status button for 1 second to verify the error.
Q: What does it mean if there is one Yellow Collecting Wave?
A: The Communicator was unable to start an interrogation of your implanted device, or your implanted device was out of range at the time of the attempted interrogation. Ensure the Communicator is optimally placed. Face the Communicator and sit directly in front of it. Make sure you are within 1 meter (3 feet) of the Communicator. Move any wireless electronic products (such as cordless or cellular phones, baby monitors, or modems/routers) at least 1 meter (3 feet) away from the Communicator. Press the Heart button to start another interrogation. If the indicators are lit correctly, the interrogation was a success. If one Yellow Collecting Wave remains, contact your health care provider.
Q: What does it mean if there are two Yellow Collecting Waves?
A: The Communicator started but was not able to complete the interrogation within the time allowed. Ensure the Communicator is optimally placed. Face the Communicator and sit directly in front of it. Make sure you are within 1 meter (3 feet) of the Communicator. Remain still until the interrogation is complete and do not move away from the Communicator. Move any wireless electronic products (such as cordless or cellular phones, baby monitors, or modems/routers) at least 1 meter (3 feet) away from the Communicator. Press the Heart button to start another interrogation. If the indicators are lit correctly, the interrogation was a success. If two Yellow Collecting Waves remain, contact your health care provider.
Q: What should you do if you see three yellow collecting waves?
If you suspect you may have exceeded your weekly interrogation limit or are not allowed to use the Heart button, contact your health care provider.
Move at least 1 meter (3 feet) away from your modem/router.
Press the Heart button to start another interrogation.
Q: What should you do if you still see three yellow collecting waves after trying the recommended actions?
Contact your health care provider.
Q: What does one yellow sending wave indicate?
An attempt to connect to the Clinician Website failed due to issues relating to the cellular, internet, or telephone connection.
Q: If using a cellular connection, what actions should you take when you see one yellow sending wave?
Make sure the USB cellular adapter is plugged into the Communicator.
Unplug the Communicator from the electrical outlet, wait 1 minute, then plug it back in.
Move the Communicator to another location that may have better cellular reception.
Press the Status button for 3 seconds, then proceed to the Verify section.
Q: If using an internet connection, what actions should you take when you see one yellow sending wave?
Make sure the USB cable provided with the USB Ethernet adapter is connected at one end to the USB Ethernet adapter and at the other end to the USB port on the back of the Communicator.
Make sure the Ethernet cable provided with the USB Ethernet adapter is firmly connected at one end to the USB Ethernet adapter and at the other end to the Ethernet port for your internet service.
If the green light on the front of the USB Ethernet adapter is not on, make sure the internet modem or router is powered on.
Press the Status button for 3 seconds, then proceed to the Verify section.
Q: If using a standard telephone connection, what actions should you take when you see one yellow sending wave?
Check that the telephone cable is plugged in tightly to a telephone wall jack and the Communicator.
Pick up the telephone that is using the same telephone wall jack as the Communicator, and check for dial tone. If no dial tone, try a different telephone wall jack.
If you have DSL internet service, ensure you are using a DSL filter between the Communicator and the telephone wall jack.
Check that the analog telephone service supports the tone dialing mode.
Press the Status button for 3 seconds, then proceed to the Verify section.
Q: What should you do if one Yellow Sending Wave remains after trying the recommended actions?
Contact your health care provider.
Q: What does two yellow sending waves indicate?
An attempt to connect to the Clinician Website failed due to issues relating to the cellular, internet, or telephone connection.
Q: If using a cellular connection, what actions should you take when you see two yellow sending waves?
Move the Communicator to another location that may provide a stronger cellular signal.
Press the Status button for 3 seconds, then proceed to the Verify section.
Q: If using an internet connection, what actions should you take when you see two yellow sending waves?
Make sure the Ethernet cable provided with the USB Ethernet adapter is connected to the Ethernet port for your internet service.
Press the Status button for 3 seconds, then proceed to the Verify section.
Q: If using a standard telephone connection, what actions should you take when you see two yellow sending waves?
Make sure your telephone is not being used at this time.
Pick up the telephone that is using the same telephone wall jack as the Communicator, and check for dial tone. If no dial tone, try a different telephone wall jack.
Remove any splitters between the Communicator and the telephone wall jack.
If you have DSL internet service, ensure you are using a DSL filter between the Communicator and the telephone wall jack.
Check that the switches on the bottom of the Communicator are set correctly for your country and whether you need to dial a number to get an outside line.
Press the Status button for 3 seconds, then proceed to the Verify section.
Q: What should you do if two Yellow Sending Waves remain after trying the recommended actions?
Contact your health care provider.
Q: What does three yellow sending waves indicate?
The Communicator was able to establish a connection to the Clinician Website, but no information reached it.
Q: If using any type of connection, what actions should you take when you see three yellow sending waves?
Check that the switches on the bottom of the Communicator are set correctly for your country and whether you need to dial a number to get an outside line.
Q: If using an internet connection, what action should you take when you see three yellow sending waves?
Make sure that other computers or devices connected to your internet modem or router are able to access the internet.
Q: What should you do if three Yellow Sending Waves remain after trying the recommended actions?
Contact your health care provider.
What should I do if the Heart button is flashing?
Press the Heart button to complete a scheduled interrogation. A flashing Heart button does not indicate there is a problem with your implanted device.
Does the Communicator call emergency services in an emergency?
No. The LATITUDE System is not meant to assist with health emergencies. If you are not feeling well, call your health care provider or dial emergency services.
Where should I place my Communicator?
Refer to “Where to Place Your Communicator” on page 7.
How do I set up my Communicator using a USB cellular adapter?
Refer to “Cellular Connection” on page 34.
How do I set up my Communicator using a USB Ethernet adapter?
Refer to “Internet Connection” on page 39.
How do I set up my Communicator using a standard telephone connection?
Refer to “Standard Telephone Connection” on page 43.
How do I know the Communicator is working?
Refer to “Heart Button and Indicator Descriptions” on page 11 and “Normal Operation of the Communicator” on page 17.
What do these lights mean?
See below and refer to “Heart Button and Indicators” on page 9 or “Troubleshooting” on page 51.
- The Communicator needs help completing a scheduled device check. Note: This does not indicate a problem with your implanted device.
- Do this: Press the Heart button. Stay next to the Communicator until all lights are as shown in the next row.
- Data from your implanted device has been sent to the Clinician Website.
- Do this: No further action required.
- There is a potential problem that needs to be addressed by your health care provider.
- Do this: Call your health care provider.
- Any Yellow Wave or Yellow Call Doctor icon means your Communicator is having a problem connecting or is not working properly.
- Do this: Refer to the applicable error in the Troubleshooting section starting on page 51.
How do I manually send my data?
Refer to “Using the Heart Button” on page 18.
When do I use my Communicator?
Refer to “The LATITUDE Communicator” on page 2 and “Using the Heart Button” on page 18.
What do I need to do with my Communicator if I travel?
Refer to “Traveling With Your Communicator” on page 23.
How do I dispose of my Communicator and Accessories?
Refer to “Returning, Replacing, or Disposing of the Communicator or Accessories” on page 26.
Where can I go for more help?
Contact your health care provider.
In certain instances, who may instruct you to contact Boston Scientific for help with your Communicator?
Your health care provider may instruct you to contact Boston Scientific for help with your Communicator.
When instructed to contact Boston Scientific, what phone number should you call?
Call the applicable telephone number from the following list:
- Australia 1800 528 488
- Austria 0800 202289
- Belgium 0800 80697
- Canada 1 866 484 3268
- Colombia 18000110181
- Czech Republic 239 016 657
- Denmark 70 10 01 82
- Finland 010 80 48 19
- France 0805 5404 22
- Germany 069 51709 481
- Greece 442 035 647 788
- Hong Kong 852 8105 5433
- Hungary 06 80 981 579
- Iceland 8004174
- Ireland (Republic) 1890 812005
- Israel 1 809 303 136
- Italy 848 781164
- Kuwait 22089688
- Lebanon +961 1 956 777
- Malaysia (603) 7808 8000
- Mexico 01 800 0835548
- Netherlands 0800 0292077
- New Zealand 0508 200 886
- Norway 81 00 00 47
- Poland 22 306 07 33
- Portugal 800844729
- Qatar 800 6520
- Saudi Arabia 1 800 844 8246
- Singapore 18006224909
- Slovak Republic 02 686 223 89
- South Africa 800228000
- South Korea +82-2-3483-1782
- Spain 901 010840
- Sweden 020 160 57 07
- Switzerland 0844 000110
- Thailand 1800012420
- United Arab Emirates 800035770015
- United Kingdom 0800 678 16 44
Q: What should I do if I make changes or modifications to the Communicator that are not expressly approved by Boston Scientific?
Changes or modifications not expressly approved by Boston Scientific could void the user’s authority to operate this equipment.
Q: How long should I wait for the Communicator to return to the ambient temperature from storage temperature limits?
Allow 10 minutes for the Communicator to return to the ambient temperature (20° C or as applicable) when starting from the storage temperature limits.
Q: What should I do before each use of the Communicator?
Before each use, visually inspect your Communicator to make sure the housing has no cracks and the AC adapter (power supply) and any other connecting items are intact.
Q: What could happen if I use accessories and cables other than those specified with the LATITUDE Communicator?
The use of accessories and cables other than those specified may result in increased emissions or decreased immunity of the LATITUDE Communicator.
Q: Where should I keep the Communicator and all accessories?
Keep your Communicator and all accessories out of the reach of small children and pets.
Q: What are the dangers of small parts and attached cords of the Communicator for children and pets?
Small parts may cause choking or serious injury if swallowed and attached cords may pose a strangulation hazard.
Q: What should I do if a small part is swallowed or a cord causes a strangulation hazard?
Consult a health care professional immediately if this occurs.
Q: What should I insert into the phone jacks on the back of the Communicator?
Do not insert any object other than a phone connector into the phone jacks on the back of the Communicator.
Q: What are the dangers of inserting other objects into the phone jacks?
There can be voltage on the electrical contacts in the jacks, and there is a potential to receive a shock.
Q: What should I do if I need to use the Communicator adjacent to or stacked with other equipment?
If it is necessary to use the Communicator adjacent to or stacked with other equipment, please contact your health care provider to verify normal operation.
Q: When should I not use the Communicator regarding flammable gases?
Do not use the Communicator in the presence of flammable gas mixtures, including anesthetics, oxygen, or nitrous oxide.
Q: How far should I keep from the product to ensure compliance?
The user is cautioned to maintain a 20 cm (8 in.) spacing from the product to ensure compliance with European Norm (EN) or Federal Communications Commission/Industry Canada (FCC/IC) requirements.
Q: What could interfere with the Communicator even if the other equipment complies with CISPR emission requirements?
Other wireless communication equipment could interfere with the Communicator even if the other equipment complies with CISPR (Special International Committee on Radio Interference) emission requirements.
Q: What must accessory equipment connected to the analog and digital interfaces be certified according to?
Accessory equipment connected to the analog and digital interfaces (signal inputs and signal outputs) must be certified according to the respective EN or IEC standards.
Q: Who is responsible for ensuring that a medical system complies with the requirements of clause 16 of EN 60601-1:2006+ A1:2013 or IEC 60601-1:2005/A1:2012 if they connect additional equipment to the signal input or output parts?
Anyone who connects additional equipment to the signal input parts or signal output parts may configure a medical system, and is therefore responsible that the system complies with the requirements of clause 16 of EN 60601-1:2006+ A1:2013 or IEC 60601-1:2005/A1:2012.
Q: What should I do if I have doubts about the system’s compliance when connecting additional equipment?
If in doubt, consult the technical service department or your local representative.
Q: What standards has this equipment been tested and found to comply with? This equipment has been tested and found to comply with applicable safety portions of the following standards:
- IEC 60601-1:2005/A1:2012
- ANSI/AAMI ES60601-1:2005®2012
- EN 60601-1:2006+ A1:2013
- CAN/CSA-C22 No. 60601-1:2014
- IEC 60601-1-11:2015
Q: What electromagnetic compatibility (EMC) standard has this equipment been tested and found to comply with?
This equipment has been tested and found to comply with the following electromagnetic compatibility (EMC) standard: EN 60601-1-2:2014.
Q: What limits for Class B medical devices has this equipment been tested and found to comply with?
This equipment has been tested and found to comply with the applicable limits for Class B medical devices in a professional health care facility or home environment to ANSI/AAMI/IEC 60601-1-2:2014.
Q: What does this testing show regarding protection against harmful interference?
This testing shows the device provides reasonable protection against harmful interference in a typical medical or home installation.
Q: Does this testing guarantee that interference will not occur in a particular installation?
However, there is no guarantee that interference will not occur in a particular installation.
Q: What conditions are Models 6280 and 6290 subject to in Canada?
This product meets the applicable Industry Canada technical specifications.
- This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Q: What is the Ringer Equivalence Number (REN) for this device?
The REN for this device is 0.0.
Q: What is the maximum sum of the RENs allowed for devices connected to a telephone interface?
The sum of the RENs of all the devices does not exceed five.
Q: What band may Model 6290 not interfere with in Canada?
This device may not interfere with stations operating in the 400.150-406.000 MHz band in the meteorological aids, meteorological–satellite and earth–exploration satellite services, and must accept any interference received, including interference that may cause undesired operation.
Q: What two conditions is the operation of this equipment subject to in Mexico?
Operation in this equipment is subject to the following two conditions: (1) it may be that this equipment or device does not cause harmful interference, and (2) this equipment or device should accept any interference, including the one that could be caused by its unwanted operation.
Q: What must the transmitter of Model 6290 in Mexico not cause?
This transmitter is authorized by rule under the Medical Device Radiocommunication Service (in part 95 of the FCC Rules) and must not cause harmful interference to stations operating in the 400.150–406.000 MHz band in the Meteorological Aids (i.e., transmitters and receivers used to communicate weather data), the Meteorological Satellite, or the Earth Exploration Satellite Services.
Q: What must the transmitter of Model 6290 in Mexico accept?
The transmitter must accept interference that may be caused by such stations, including interference that may cause undesired operation.
Q: How should this transmitter be used in Mexico?
This transmitter shall be used only in accordance with the FCC Rules governing the Medical Device Radiocommunication Service.
Q: What types of communications are prohibited in Mexico?
Analog and digital voice communications are prohibited.
Q: Is there a guarantee that the transmitter in Mexico will not receive interference or that any particular transmission will be free from interference?
Although this transmitter has been approved by the Federal Communications Commission, there is no guarantee that it will not receive interference or that any particular transmission from this transmitter will be free from interference.
Q: What does the grant of a Telepermit indicate in Australia/New Zealand?
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.
Q: Does the Telepermit indicate an endorsement of the product by Telecom in Australia/New Zealand?
It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Q: Does the Telepermit provide assurance that an item will work correctly in all respects with another item of Telepermitted equipment of a different make or model in Australia/New Zealand?
Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model.
Q: Does the Telepermit imply that any product is compatible with all of Telecom’s network services in Australia/New Zealand?
Nor does it imply that any product is compatible with all of Telecom’s network services.
Q: How far away should other wireless communications equipment be kept from the Communicator to help prevent electromagnetic interference for Models 6280 and 6290?
To help prevent electromagnetic interference, it may be necessary to keep other wireless communications equipment such as cellular telephones and their base stations, mobile phones, and wireless home network devices at least 30 cm (12 in.) away from the Communicator.
Q: How far away should other wireless communications equipment be kept from the Communicator to help prevent electromagnetic interference for Model 6288?
To help prevent electromagnetic interference, it may be necessary in rare cases to keep other wireless communications equipment such as cellular telephones and their base stations, mobile phones, and wireless home network devices at least 3.3 m (11 ft) away from the Communicator.
Q: What should I do if my home has specially wired alarm equipment connected to the telephone line when using a Communicator with a telephone connection accessory?
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of the Communicator does not disable your alarm equipment.
Q: Who should I consult with if I have questions about what will disable alarm equipment?
If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
Q: What may the telephone company do that could affect the operation of the equipment?
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment.
Q: What will the telephone company do if they make changes that could affect the operation of the equipment?
If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
Q: What may the telephone company request if the equipment is causing harm to the telephone network?
If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Q: Does the Communicator have performance that qualifies as essential performance?
In accordance with clause 4.3 of IEC/EN 60601-1, the Communicator has no performance that qualifies as essential performance.
Q: How can I obtain the complete corresponding source code for the software included in this product?
Under the terms of the GPL as published by the Free Software Foundation, you may obtain the complete corresponding source code from us for a period of three years after our shipment of this product.
Q: What is the LATITUDE Communicator suitable for use in?
The LATITUDE Communicator is suitable for use in a professional health care facility or home environment.
Q: What is the LATITUDE Communicator’s RF energy used for?
The LATITUDE Communicator uses RF energy only for its intended uses in communication with the implanted device or connectivity functions.
Q: Are the LATITUDE Communicator’s RF emissions likely to cause any interference in nearby electronic equipment?
Its RF emissions are very low and are not likely to cause any interference in nearby electronic equipment.
Q: What is the temperature range limits according to the symbols in the PDF?
Temperature range limits is indicated by the symbol “##### ~”.
Q: What is the humidity range limits according to the symbols in the PDF?
Humidity range limits is indicated by the symbol “### T”.
Q: What is the atmospheric pressure range limits according to the symbols in the PDF?
Atmospheric pressure range limits is indicated by the symbol “# 1t %”.
Q: What does the WEEE symbol indicate?
Waste, Electrical, and Electronic Equipment (WEEE) symbol. Indicates separate collection for electrical and electronic equipment (i.e., do not throw this device in the trash).
Q: What does the symbol “((~))” mean?
Non-ionizing electromagnetic radiation.
Q: What does the symbol “9-<i–(f)” mean?
Input from telephone jack.
Q: What does the symbol “# 8v ~” mean?
Output to telephone (optional).
Q: What does the symbol “—.’-.” mean?
AC/DC adapter power input.
Q: What does the symbol “[ill]” mean?
Direct current (DC).
Q: What does the symbol “P/N” mean?
Part number.
Q: What does the symbol “#####” mean?
Serial number.
Q: What does the symbol “JREFJ” mean?
Reference number/catalog number.
Q: What does the symbol “### [g]” mean?
IEC 60601 Class II medical equipment, protection against electrical shock.
Q: What does the symbol “# –” mean?
Manufacturer.
Q: What does the symbol “##### ~” mean?
Date of manufacture.
Q: What does the symbol “# ()” mean?
Follow instructions for use.
Q: What does the symbol “##### !f;5” mean?
Protection against ingress of solid foreign objects and water.
Q: What does the symbol “# ff” mean?
Power indicator (applies to USB cellular adapter).
Q: What does the symbol “### I” mean?
Wireless indicator (applies to USB cellular adapter).
Q: What does the symbol “IAusl” mean? Australian sponsor address (applies to distribution box).
Q: What does the symbol “##### CE” mean? CE mark of conformity (applies to USB accessory adapter).
Q: What does the symbol “##### (€2797” mean? CE mark of conformity with the identification of the notified body authorizing use of the mark (applies to Models 6288, 6290, and 6296).
Q: What does the symbol “# e D” mean? Indicates this product has passed a comprehensive testing procedure and the production plant is regularly monitored as certified by a Nationally Recognized Testing Laboratory (applies to Canada and Mexico only).
Q: What does the symbol “R-NZ” mean? New Zealand Radio Spectrum Management (RSM) radio compliance mark.
Q: What does the symbol “IP21” mean?
Representative sample of label that indicates that this device may lawfully be connected to the network in New Zealand.
Q: What does the symbol “~ NOM NYCE” mean? Indicates this product complies with applicable Mexican safety standards.
Q: What does the symbol “# h\ ##### fl::…” mean?
Indicates this product complies with applicable Australian telecommunications and radiocommunications standards requirements and that this product can be connected to an Australian Telecommunications Network or facility (applies to Models 6290 and 6296).
Q: What does the symbol “# C & ~ [fl” mean? Indicates this product complies with applicable Australian telecommunications and radiocommunications standards requirements and that this product can be connected to an Australian Telecommunications Network or facility (applies to Model 6288).
Q: What does the symbol “### ~ ANATEL -”“~” mean?
Indicates this product complies with applicable Australia radiocommunications standards (applies to USB accessory adapter).
Q: What does the symbol “# D” mean?
Indicates this product complies with applicable Japanese telecommunications standards (applies to Model 6296).
Q: What does the symbol “IC A ·SA” mean? Indicates compliance with Anatel Resolutions for telecommunication equipment (Brazil).
Q: What does the symbol “✓~Ef.;!!!,11 ~ :88~::::.” mean?
Representative sample of label that indicates this product complies with applicable United Arab Emirates telecommunications standards.
Q: What does the symbol “TeleoomN- f PTC211 / 12 / 010” mean?
Indicates this product complies with applicable South African telecommunications standards.
Q: What does the symbol “### A MC:MC:” mean?
Complies with IMDA Standards [Dealer’s Licence No.] Representative sample of label that indicates this product complies with applicable Singaporean telecommunications standards.
Q: What does the symbol “I I ### A” mean? Indicates this product complies with applicable Malaysian telecommunications standards.
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Why is my Vodafone USB connect 4g V2(NA) blinking red and what do I need to do