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What are the safety instructions for using the AXTEL AX-200 IP Phone?
To ensure safe use of your AXTEL AX-200 IP Phone, please follow these instructions:
• To use the Phone, please follow the instructions in this user manual.
• Use the power adapter supplied with your phone. Other power adapters may damage the phone.
• This phone is for indoor use only; keep your phone away from moisture and do not expose your phone to rain or moisture.
• Do not use the phone during thunderstorms.
• CE
• FCC
How should I clean my AXTEL AX-200 IP Phone?
To clean the AXTEL AX-200 device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.
What items are included in the package for the AXTEL AX-200 IP Phone?
The AXTEL AX-200 package contains the following parts:
1. The phone station
2. The phone stand
3. Handset
4. Handset cord
5. Power adapter
6. Ethernet cable
7. User Manual
How do I install and set up the AXTEL AX-200 IP Phone?
Follow these steps to install your AXTEL AX-200 IP Phone:
1. Attach the Phone stand: Align the stand with the slots on the back of the phone station and slide it into place.
2. Connect the Handset and optional Headset:
– Plug one end of the coiled handset cord into the handset port on the phone station (marked with a handset icon).
– Plug the other end of the cord into the handset itself.
– If you have an optional headset, plug it into the headset port on the phone station (marked with a headset icon).
3. Connect the Network and Power:
– Plug one end of the Ethernet cable into the Internet port on the back of the phone (labeled “Internet”).
– Plug the other end of the Ethernet cable into your network switch, router, or wall port.
– If you are connecting a PC through the phone, plug an Ethernet cable from your PC into the PC port on the phone.
– Connect the power adapter to the DC5V port on the phone and plug the other end into an electrical outlet.
What happens when the AXTEL AX-200 IP Phone is first powered on?
After your AXTEL AX-200 phone has been powered up, the system boots up and performs an automatic phone initialization. The phone finishes the initialization process by loading the saved configuration. During this process, the LCD screen will display the following messages in sequence:
1. “Booting…”
2. “Initializing…”
3. If there is a new firmware on your server, the phone will upgrade it and show “Check firmware, please wait…”.
4. The phone will then show “Rebooting, Please Wait…”.
By default, the phone then attempts to contact a DHCP server in your network to obtain its valid network settings, such as IP address, subnet mask, default gateway, and DNS server.
How can I view the system status of my AXTEL AX-200 IP Phone?
You can view the system status of your AXTEL AX-200 phone via the phone user interface or web user interface.
To view the phone status via the phone interface:
1. Press Menu → Status → Information. This shows the Model and IPv4 address.
2. Press Menu → Status → Network. This shows network settings like IPv4 and IP Port Mode.
3. Press Menu → Status → Accounts. This shows the registration status of your accounts.
To view the phone status via the web interface:
1. Log in to the web interface.
2. Click Home to view the information of Version, Account, and Network.
How do I register an account on the AXTEL AX-200 IP Phone?
To register via the phone interface:
1. Press Menu → Settings → Advanced setting (default password: admin) → Accounts.
2. Select Enable for Account active.
3. Fill in the SIP User ID and Authenticate ID.
4. Fill in the password and Name (as shown on the LCD).
5. Press the Save soft key to save the configuration.
To register via the web interface:
1. Log in to the web interface and click Profile → Basic.
2. Fill in the Primary SIP Server and select SIP Transport.
3. Click the SaveSet button.
4. Click Account → Basic.
5. Select Yes for Account Active.
6. Fill in the SIP User ID, Authenticate ID, Authenticate Password, and other account information.
7. Click the SaveSet button to save the configuration.
What do the different areas on the idle screen of the AXTEL AX-200 display?
| Name | Description |
|---|---|
| Date&Time | This area displays the current set date and time of the phone. |
| Notice | This is the area to display the phone’s notifications such as missed calls, SMS, do not disturb mode, and many more. |
| Default Account | This area shows the current account. |
| Soft Key | This area shows the soft key labels. The default soft key labels are “History”, “Directory”, “DND”, and “Menu”. |
What are the functions of the hardware keys on the AXTEL AX-200 IP Phone?
| Item | Description |
|---|---|
| LCD screen | Presents all information about date & time, accounts, soft keys, messages, calls, and other information. |
| Power Indicator LED | Indicates the power status. |
| Soft keys | Labels that automatically identify their context-sensitive features. |
| Navigation keys (Up/Down/Left/Right/OK) | Move the selection on the screen. |
| Mute key | 1. To mute the voice during the call. 2. To un-mute the call. |
| Speaker | Press this button to place a call in hands-free mode. |
| Redial | 1. To dial the previous dialed number. 2. To act as a send key. |
| Volume | To decrease or increase the volume. |
| Alphanumeric keypad | To enter phone numbers, letters, and so on. |
| Message | Indicates a new message, and press to read. |
| Headset | Indicates that the phone is or is not in Headset mode. |
| Transfer | 1. To transfer a call to a third party. 2. To enable or disable the Forward feature during the idle page. |
What do the various icons on the AXTEL AX-200 display mean?
| Icon | Description |
|---|---|
| Network icon | Network |
| Line Registered icon | Line(Registered succeed) |
| Line Unregistered icon | Line(Unregistered) |
| Speakerphone icon | Speakerphone mode |
| Handset icon | Handset mode |
| Headset icon | Headset mode |
| Mute icon | Mute |
| Forward icon | Forward |
| Do Not Disturb icon | Do Not Disturb |
| SRTP icon | SRTP |
| Received calls icon | Received calls |
| Dialed Calls icon | Dialed Calls |
| Missed calls icon | Missed calls |
| Forward calls icon | Forward calls |
What do the LED indicators on the AXTEL AX-200 IP Phone signify?
Power Indicator LED Status
| LED Status | Description |
|---|---|
| Blinked Orange | Ringing or have missed call |
| Steady Orange | Idle status (Power on) |
| Off | Powered off. |
Other Key LED Status
| Key | Description |
|---|---|
| Headset Key | When using headset mode, the LED is steady orange or the LED is off. |
| Message Key | Blinked orange when there is a new message or the LED is off. |
| Mute Key | Red when the call is muted, or the LED is off. |
How do I log into the web interface of the AXTEL AX-200 IP Phone?
1. Get the phone’s IP address: Press Menu → Status → Information on the phone. The IPV4 address will be displayed.
2. Input the IP Address in a web browser on a PC connected to the same network.
3. Input the user name (default is admin) and password (default is admin).
4. You will be logged in successfully.
How can I change the administrator password on my AXTEL AX-200?
The default administrator password is “admin”.
To change the password via the phone interface:
1. Press Menu → Settings → Advanced Setting → Password (enter default admin password) → Phone Setting → Set Password.
2. Enter the Current PWD (password), the New PWD, and Confirm the new password.
3. Press the save soft key or OK to save the new password.
To change the password via the web interface:
1. Log in and go to Management → Password.
2. Fill in the Current Password, New Password, and Confirm Password fields.
3. Click SaveSet to save the configuration.
How do I change the language on the AXTEL AX-200 IP Phone?
The default language is English.
To change the language via the phone interface:
1. Press Menu → Settings → Basic Setting → Language.
2. Use the navigation keys to select the desired language and press the Save soft key.
To change the language via the web interface:
1. Log in and go to Setting → Preference → Web Language.
2. Select the necessary language from the drop-down menu.
3. Click the SaveSet button to save the configuration.
Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone.
How can I enable or disable the screen saver on the AXTEL AX-200?
To enable/disable via the phone interface:
1. Press Menu → Settings → Basic Setting → Screensaver.
2. Press the navigation keys or Switch soft key to choose the Time-out period (1, 2, 5, 10, 30 minutes, or off to disable).
3. If enabling, you can also select the Screensaver Type: Logo Only, Time Only, or Time & Logo.
4. Press the Save button to apply the changes.
To enable/disable via the web interface:
1. Log in and go to Setting → Preference.
2. For “Screen Time Out”, select the desired time from the drop-down list (1, 2, 5, 10, 30 minutes, or off to disable).
3. If enabling, select the “ScreenSaver Type”.
4. Click the SaveSet button to save the configuration.
How do I configure the time and date on my AXTEL AX-200 IP Phone?
To configure via SNTP (Network Time Protocol) on the phone:
1. Press Menu → Settings → Basic setting → Time & Date → SNTP Settings.
2. Use the Switch soft key to change the Time zone.
3. Fill in the NTP server1, NTP Server2, and Daylight Saving settings.
4. Press the Save soft key.
To configure manually on the phone:
1. Press Menu → Settings → Basic setting → Time & Date → Manual.
2. Use the navigation keys or keypad to input the correct time and date.
3. Press the Save soft key.
To configure via the web interface:
1. Log in and go to Setting → Date & Time → NTP Server.
2. Fill in the values for Time Zone, NTP Server, etc.
3. Click the SaveSet button.
How do I manage contacts on the AXTEL AX-200 IP Phone?
To add contacts manually via phone interface:
1. Press Menu → DIR → Contacts.
2. Press the Add soft key.
3. Enter the necessary information such as Name and Phone number.
4. Press the Save soft key.
To add contacts from call history via phone interface:
1. Press the History soft key or press Menu → History.
2. Select the desired call entry.
3. Press the Option soft key → Add to Contacts.
4. Edit the information if necessary and press the Save soft key.
To add contacts via web interface:
1. Log in and click Directory → Directory.
2. In the Contact section, enter the Name, Office Number, and other information.
3. Click the Add button and then click the SaveSet button.
To add a contact to the blacklist via phone interface:
1. Navigate to the contact in the Directory or History.
2. Press the Option soft key and select “Add to Blacklist”.
3. Edit if needed and press the Save soft key.
How do I place a call with the AXTEL AX-200?
There are three ways to place a call on your AXTEL AX-200:
To place a call by Handset:
1. Pick up the handset.
2. Dial the necessary number and press the # key or Send soft key.
To place a call by Headset:
1. Press the Headset button.
2. Enter the desired number and press the # key or Send soft key.
To place a call by hands-free speakerphone:
1. Press the Speaker button.
2. Press the number and press the # key or Send soft key.
How do I answer or receive a call on the AXTEL AX-200?
When the AXTEL AX-200 phone is ringing, you have three ways to receive the call:
To receive a call by handset:
• Pick up the handset to start the conversation.
To receive a call by headset:
• Press the Headset button to start the conversation.
To receive a call by hands-free speaker:
• Option 1: Press the Speaker button directly.
• Option 2: Press the Answer soft key.
You can also press the Reject soft key to reject the call, or the Forward softkey to forward it to another phone.
How do I use the Call Hold and Call Transfer features on the AXTEL AX-200?
Call Hold
1. During an active call, press the Hold soft key. The Hold icon will appear on the display.
2. To resume the call, press the Resume soft key.
Call Transfer
The AXTEL AX-200 supports blind, attended, and semi-attended transfers.
• Blind Transfer:
1. During a call, press the Transfer soft key. The call is put on hold.
2. Enter the number you want to transfer the call to.
3. Press the B Transfer soft key to complete the transfer immediately.
• Attended Transfer:
1. During a call, press the Transfer soft key. The call is put on hold.
2. Enter the number you want to transfer to and press the Send soft key or #.
3. Speak with the second person to announce the call.
4. Press the Transfer soft key again to complete the transfer.
How do I set up a conference call on the AXTEL AX-200?
The AXTEL AX-200 IP Phone supports up to a 5-way conference. To start a 3-way conference:
1. While in a conversation with the first party (Party B), press the Conference soft key. The call with Party B is placed on hold.
2. Enter the number of the third party (Party C) and press the Send soft key or #.
3. After Party C answers the call, press the Conference soft key again.
4. All three parties (you, Party B, and Party C) are now in a conference call.
To add more parties (up to 5 total), repeat the steps: Press New Call, dial the next person, and once they answer, press the Conference soft key to merge them into the call.
How do I set up Call Forwarding on the AXTEL AX-200?
You can configure call forwarding via the phone’s menu.
To configure Always Forward (forwards all incoming calls):
1. Press Menu → Features → Call forward → Always Forward.
2. Use the Switch soft key to select the enable choice.
3. Enter the number to forward calls to in the “FWD to” field.
4. Press the Save soft key.
To configure Busy Forward (forwards calls when the phone is busy):
1. Press Menu → Features → Call forward → Busy Forward.
2. Select the enable choice and enter the forward-to number.
3. Press the Save soft key.
To configure No Answer Forward (forwards calls after a set time):
1. Press Menu → Features → Call forward → No Answer Forward.
2. Select the enable choice, enter the forward-to number, and set the After Ring Time.
3. Press the Save soft key.
When the Forward feature is enabled, the Forward Icon will display on the top of the LCD.
How do I mute a call or use DND (Do Not Disturb) on my AXTEL AX-200?
Call Mute
During a call, press the mute key. The key will glow, and the Mute Icon will appear on the LCD, indicating that the other party cannot hear you. Press the mute key again to disable the mute function.
DND (Do Not Disturb)
• To enable DND: When the phone is idle, press the DND soft key. The DND icon will appear on the LCD, and the phone will automatically reject all incoming calls.
• To disable DND: Press the DND soft key again. The DND icon will disappear from the LCD.
How do I use the voicemail features on the AXTEL AX-200?
To configure your voicemail access code:
1. Press Menu → Messages → Voice Mail → Set Voice Mail.
2. Enter the account number.
3. Press the Save soft key.
To listen to voicemails:
When you have a new voicemail, the message icon and a flashing power indicator LED will alert you.
1. Press the Message key to dial out the voice mail access code.
2. Follow the voice prompts to listen to your voice mail.
To view voicemail status:
Press Menu → Messages → Voice Mail → View Voice Mail. The LCD screen will display the amount of new and old voice mails.
How do I perform a Factory Reset on the AXTEL AX-200 IP Phone?
To set Factory Reset via the phone interface:
1. Press Menu → Setting → Advanced Setting (default password: admin) → Phone Setting → Factory Reset.
2. Press the OK soft key in the warning page to confirm.
To set Factory Reset via the web interface:
1. Log in to the web interface and click Management → Upgrade.
2. Click the “Reset To Factory” button and then confirm the setting.
Why is the LCD screen on my AXTEL AX-200 phone blank?
If your AXTEL AX-200 phone’s LCD screen is blank, please check the following:
1. Ensure your phone is properly plugged into a functional AC outlet.
2. Ensure that the phone isn’t plugged into an outlet controlled by a switch that is off.
3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
4. If your phone is powered from PoE (Power over Ethernet), ensure you use a PoE compliant switch or hub, or contact your system administrator for more information.
5. Check if the power LED is on to ensure that the phone is powered on.
What should I do if my AXTEL AX-200 phone displays “Network Unavailable”?
To resolve the “Network Unavailable” message on your AXTEL AX-200, try the following steps:
• Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.
• Ensure that the switch or hub in your network is functioning well.
• If the problem still persists, contact your system administrator for more information.
Why can’t I get a dial tone on my AXTEL AX-200 IP Phone?
If you cannot get a dial tone on your AXTEL AX-200, please perform these checks:
• Check for any loose connections and that the phone has been installed properly. For installation instructions, refer to the phone installation section.
• Check whether a dial tone is present on one of the audio modes.
• Switch between the Handset, Headset (if you have), or Hands-Free Speakerphone to check whether a dial tone is present for one of the audio modes.
• If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.
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