AXIS Q3536-LVE (01) PDF MANUAL

1. Open a browser and enter the IP address or host name of the Axis device.

If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

2. Enter the username and password. If you access the device for the first time, you must set the root password.

1. Reset to factory default settings. See the instructions for resetting to factory default settings.

After the reset, secure boot guarantees the state of the device.

2. Configure and install the device.

1. Type a password. Follow the instructions about secure passwords.

2. Retype the password to confirm the spelling.

3. Click Add user.

Important: If you lose the password for the root account, reset the device to factory default settings and follow the instructions.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

• Use a password with at least 8 characters, preferably created by a password generator.

• Don’t expose the password.

• Change the password at a recurring interval, at least once a year.

• For most use cases, select Automatic exposure.

• For environments with certain artificial lighting, for example fluorescent lighting, select Flicker-free. Select the same frequency as the power line frequency.

• For environments with certain artificial light and bright light, for example outdoors with fluorescent lighting at night and sun during daytime, select Flicker-reduced. Select the same frequency as the power line frequency.

• To lock the current exposure settings, select Hold current.

1. Go to Video > Image > Day-night mode, and make sure that the IR-cut filter is set to Auto.

2. To set at what light level you want the camera to switch to night mode, move the Threshold slider toward Bright or Dark.

• Adjust the trade-off between noise and motion blur. Go to Video > Image > Exposure and move the Blur-noise trade-off slider toward Low noise.

• Set the exposure mode to automatic.

Note: A high max shutter value can result in motion blur.

• To slow down the shutter speed, set max shutter to the highest possible value.

• If possible, open the aperture.

• Reduce sharpness in the image, under Appearance.

Note:

• WDR can cause artifacts in the image.

• WDR may not be available for all capture modes.

1. Go to Video > Image > Wide dynamic range.

2. Turn on WDR.

3. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest.

Note: The image is cropped slightly when EIS is enabled, lowering the maximum resolution.

1. Go to Video > Installation > Image correction.

2. Turn on Electronic image stabilization (EIS).

1. Go to Video > Privacy masks.

2. Click +.

3. Click the new mask and type a name.

4. Adjust the size and placement of the privacy mask according to your needs.

5. To change the color for all privacy masks, expand Privacy masks and select a color.

1. Go to Video > Installation > Image correction.

2. Turn on Straighten image.

3. Use the controls to adjust the image.

1. Go to Video > Stream.

2. Click the settings icon in the live view.

3. Select Video format H.264.

4. Go to Video > Stream > General and increase Compression.

5. Go to Video > Stream > H.264 and H.265 encoding and do one or more of the following:

– Select the Zipstream level that you want to use.

Note: The Zipstream settings are used for both H.264 and H.265.

– Turn on Dynamic FPS.

– Turn on Dynamic GOP and set a high Upper limit GOP length value.

Note: Most web browsers don’t support H.265 decoding and because of this the device doesn’t support it in its web interface. Instead you can use a video management system or application that supports H.265 decoding.

1. Go to System > Storage.

2. Click + Add network storage under Network storage.

3. Type the IP address of the host server.

4. Type the name of the shared location on the host server under Network share.

5. Type the username and password.

6. Select the SMB version or leave it on Auto.

7. Select Add share even if connection fails if you experience temporary connection issues, or if the share is not yet configured.

8. Click Add.

1. Go to Video > Image.

2. To start a recording, click the record icon.

If you haven’t set up any storage, click the settings icon and configure network storage.

3. To stop recording, click the record icon again.

1. Go to Recordings.

2. Click the play icon for your recording in the list.

To trigger an action:

1. Go to System > Events and add a rule. The rule defines when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.

2. Enter a Name.

3. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.

4. Select which Action the device should perform when the conditions are met.

Note: If you make changes to an active rule, the rule must be turned on again for the changes to take effect.

Add an email recipient:

1. Go to System > Events and add a recipient.

2. Enter a name for the recipient.

3. In the list of different recipient types, select Email.

4. Enter the email address that you want to send the emails to.

5. Enter the email address and all other required information for the server you want to send the emails from.

6. Click Save.

Create the rule:

1. Go to System > Events and add a rule.

2. Enter a name for the rule.

3. In the list of conditions, under Device status, select Casing open.

4. In the list of actions, under Notifications, select Send notification to email.

5. In the list of recipients, select the recipient you created.

6. Enter a Subject and a Message for your email.

7. Click Save.

Make sure that AXIS Object Analytics is running:

1. Go to Apps > AXIS Object Analytics.

2. Start the application if it is not already running.

3. Make sure you have set up the application according to your needs.

Create a rule:

1. Go to System > Events and add a rule.

2. Type a name for the rule.

3. In the list of conditions, under Application, select Object Analytics.

4. In the list of actions, under Recordings, select Record video while the rule is active.

5. In the list of storage options, select SD_DISK.

6. Select a camera and a stream profile.

7. Set the prebuffer time to 5 seconds.

8. Set the postbuffer time to 1 minute.

9. Click Save.

Make sure that AXIS Object Analytics is running:

1. Go to Apps > AXIS Object Analytics.

2. Start the application if it is not already running.

3. Make sure you have set up the application according to your needs.

Add the overlay text:

1. Go to Video > Overlays.

2. Under Overlays, select Text and click +.

3. Enter #D in the text field.

4. Choose text size and appearance.

5. To position the text overlay, click the position icon and select an option.

Create a rule:

1. Go to System > Events and add a rule.

2. Type a name for the rule.

3. In the list of conditions, under Application, select Object Analytics.

4. In the list of actions, under Overlay text, select Use overlay text.

5. Select a video channel.

6. In Text, type “Motion detected”.

7. Set the duration.

8. Click Save.

Note: If you update the overlay text it will be automatically updated on all video streams dynamically.

Turn on shock detection:

1. Go to System > Detectors > Shock detection.

2. Turn on shock detection, and set a value for the shock sensitivity.

Create a rule:

3. Go to System > Events > Rules and add a rule.

4. Type a name for the rule.

5. In the list of conditions, under Device status, select Shock detected.

6. Click + to add a second condition.

7. In the list of conditions, under Scheduled and recurring, select Scheduled event.

8. In the list of schedules, select After hours.

9. In the list of actions, under Recordings, select Record video while the rule is active.

10. Select where to save the recordings.

11. Select a Camera.

12. Set the prebuffer time to 5 seconds.

13. Set the postbuffer time to 60 seconds.

14. Click Save.

1. Go to System > Accessories and turn on Supervised for the relevant port.

Add an email recipient:

1. Go to System > Events > Recipients and add a recipient.

2. Type a name for the recipient.

3. Select Email.

4. Type an email address to send the email to.

5. The camera doesn’t have its own email server, so it has to log into another email server to send mails. Fill in the rest of the information according to your email provider.

6. To send a test email, click Test.

7. Click Save.

Create a rule:

1. Go to System > Events > Rules and add a rule.

2. Type a name for the rule.

3. In the list of conditions, under I/O, select Supervised input tampering is active.

4. Select the relevant port.

5. In the list of actions, under Notifications, select Send notification to email and then select the recipient from the list.

6. Type a subject and a message for the email.

7. Click Save.

1. Go to Video > Stream > Audio and include audio.

2. If the device has more than one input source, select the correct one in Source.

3. Go to Audio > Device settings and turn on the correct input source.

4. If you make any changes to the input source, click Apply changes.

5. Edit the stream profile that is used for the recording:

5.1 Go to System > Stream profiles and select the stream profile.

5.2 Select Include audio and turn it on.

5.3 Click Save.

Important: We recommend you not to use multiple image correction features at the same time, since it can lead to performance issues.

• Barrel distortion correction (BDC): Turn on to get a straighter image if it suffers from barrel distortion. Barrel distortion is a lens effect that makes the image appear curved and bent outwards. The condition is seen more clearly when the image is zoomed out.

• Crop: Use the slider to adjust the correction level. A lower level means that the image width is kept at the expense of image height and resolution. A higher level means that image height and resolution are kept at the expense of image width.

• Remove distortion: Use the slider to adjust the correction level. Pucker means that the image width is kept at the expense of image height and resolution. Bloat means that image height and resolution are kept at the expense of image width.

• Scene profile: Select a scene profile that suits your surveillance scenario. A scene profile optimizes image settings, including color level, brightness, sharpness, contrast, and local contrast, for a specific environment or purpose.

– Forensic: Suitable for surveillance purposes.

– Indoor: Suitable for indoor environments.

– Outdoor: Suitable for outdoor environments.

– Vivid: Useful for demonstration purposes.

– Traffic overview: Suitable for vehicle traffic monitoring.

• Saturation: Use the slider to adjust the color intensity. You can for example get a grayscale image.

• Contrast: Use the slider to adjust the difference between light and dark.

• Brightness: Use the slider to adjust the light intensity. This can make objects easier to see. Brightness is applied after image capture, and doesn’t affect the information in the image. To get more details from a dark area, it’s usually better to increase gain or exposure time.

• Sharpness: Use the slider to make objects in the image appear sharper by adjusting the edge contrast. If you increase the sharpness, it may increase the bitrate and the amount of storage space needed as well.

• WDR: Turn on to make both bright and dark areas of the image visible.

• Local contrast: Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.

• Tone mapping: Use the slider to adjust the amount of tone mapping that is applied to the image. If the value is set to zero only the standard gamma correction is applied, while a higher value increases the visibility in the image.

• Automatic: Automatic identification and compensation for the light source color. This is the recommended setting which can be used in most situations.

• Automatic – outdoors: Automatic identification and compensation for the light source color. This is the recommended setting which can be used in most outdoor situations.

• Custom – indoors: Fixed color adjustment for a room with some artificial light other than fluorescent lighting and good for a normal color temperature around 2800 K.

• Custom – outdoors: Fixed color adjustment for sunny weather conditions with a color temperature around 5500 K.

• Fixed – fluorescent 1: Fixed color adjustment for fluorescent lighting with a color temperature around 4000 K.

• Fixed – fluorescent 2: Fixed color adjustment for fluorescent lighting with a color temperature around 3000 K.

• Fixed – indoors: Fixed color adjustment for a room with some artificial light other than fluorescent lighting and good for a normal color temperature around 2800 K.

• Fixed – outdoors 1: Fixed color adjustment for sunny weather conditions with a color temperature around 5500 K.

• Fixed – outdoors 2: Fixed color adjustment for cloudy weather condition with a color temperature around 6500 K.

• Street light – mercury: Fixed color adjustment for ultraviolet emission in mercury vapor lights common in street lighting.

• Street light – sodium: Fixed color adjustment that compensates for the yellow orange color of sodium vapor lights common in street lighting.

• Hold current: Keep the current settings and do not compensate for light changes.

• Manual: Fix the white balance with the help of a white object. Drag the circle to an object that you want the camera to interpret as white in the live view image. Use the Red balance and Blue balance sliders to adjust the white balance manually.

IR-cut filter:

• Auto: Select to automatically turn on and off the IR-cut filter. When the camera is in day mode, the IR-cut filter is turned on and blocks incoming infrared light, and when in night mode, the IR-cut filter is turned off and the camera’s light sensitivity increases.

• On: Select to turn on the IR-cut filter. The image is in color, but with reduced light sensitivity.

• Off: Select to turn off the IR-cut filter. The image is in black and white for increased light sensitivity.

Threshold: Use the slider to adjust the light threshold where the camera changes from day mode to night mode.

• Move the slider towards Bright to decrease the threshold for the IR-cut filter. The camera changes to night mode earlier.

• Move the slider towards Dark to increase the threshold for the IR-cut filter. The camera changes to night mode later.

IR light: If your device doesn’t have built-in illumination, these controls are only available when you have connected a supporting Axis accessory.

• Allow illumination: Turn on to let the camera use the built-in light in night mode.

• Synchronize illumination: Turn on to automatically synchronize the illumination with the surrounding light. The synchronization between day and night only works if the IR-cut filter is set to Auto or Off.

• Automatic illumination angle: Turn on to use the automatic illumination angle.

• Illumination angle: Use the slider to manually set the illumination angle. If the camera has a wide angle of view, you can set the illumination angle to a narrower angle, which equals a greater tele position. This will result in dark corners in the image.

• IR wavelength: Select the desired wavelength for the IR light.

• Allow illumination: Turn on to let the camera use white light in night mode.

• Synchronize illumination: Turn on to automatically synchronize the white light with the surrounding light.

• Exposure mode: Select an exposure mode (Automatic, Automatic aperture, Automatic shutter, Hold current, Flicker-free, Flicker-reduced, Manual).

• Exposure zone: Select the part of the scene of greatest interest to calculate the automatic exposure levels (Automatic, Center, Full, Upper, Lower, Left, Right, Spot, Custom).

• Max shutter: Select the shutter speed to provide the best image. Low shutter speeds (longer exposure) might cause motion blur, and a too high shutter speed might affect the image quality.

• Max gain: Select the suitable max gain. Increasing gain improves detail in dark images but also increases noise.

• Motion-adaptive exposure: Select to reduce motion blur in low-light conditions.

• Blur-noise trade-off: Adjust the priority between motion blur and noise. Towards Low noise prioritizes low bandwidth/noise over details in motion. Towards Low motion blur prioritizes details in motion over noise/bandwidth.

• Lock aperture: Turn on to keep the aperture size set by the Aperture slider.

• Aperture: Use the slider to adjust how much light passes through the lens. Open allows more light (brighter image, reduced depth of field). Closed allows less light (darker image, greater depth of field).

• Exposure level: Use the slider to adjust the image exposure.

• Defog: Turn on to detect and automatically remove the effects of foggy weather for a clearer image. (Note: Avoid using in scenes with low contrast, large light variations, or if autofocus is slightly off).

• Temperature compensation: Turn on if you want the focus position to be corrected based on the temperature in the optics.

• IR compensation: Turn on if you want the focus position to be corrected when IR-cut filter is off and when there is IR light.

• Calibrate zoom and focus: Click to reset the optics and the zoom and focus settings to the factory default position. You need to do this if the optics have lost calibration during transport, or if the device has been exposed to extreme vibrations.

• Resolution: Select the image resolution suitable for the surveillance scene. A higher resolution increases bandwidth and storage.

• Frame rate: To avoid bandwidth problems or reduce storage size, you can limit the frame rate. If set to zero, the frame rate is kept at the highest possible rate under current conditions. A higher frame rate requires more bandwidth and storage.

• Compression: Use the slider to adjust image compression. High compression results in lower bitrate and lower image quality. Low compression improves image quality but uses more bandwidth and storage.

• Signed video: Turn on to add cryptographic signatures to the video, protecting it from tampering.

• Zipstream: Select the desired level of bitrate reduction (Off, Low, Medium, High, Higher, Extreme). Zipstream reduces average bitrate by applying higher compression to static areas.

• Dynamic FPS (frames per second): Turn on to allow bandwidth to vary based on scene activity. Requires Zipstream to be enabled.

– Lower limit: Adjust the minimum frame rate when scene motion is low.

• Dynamic GOP (Group of Pictures): Turn on to dynamically adjust the interval between I-frames based on scene activity. Requires Zipstream to be enabled.

– Upper limit: Enter the maximum number of P-frames between two I-frames.

• P-frames: Enter the desired number of P-frames. Higher numbers mean less bandwidth but potential quality issues with network congestion.

• Bitrate control:

– Average: Automatically adjusts bitrate over time for best quality based on available storage. Set Target bitrate, Retention time, and optionally Maximum bitrate limit.

– Maximum: Set a maximum instant bitrate based on network bandwidth.

– Variable: Allows bitrate to vary based on scene activity. Recommended for most situations.

• Rotate: Rotate the image to match your requirements (e.g., 90°, 180°, 270°).

• Mirror: Turn on to mirror the image horizontally.

• Text: Show text integrated into the live view, recordings, and snapshots. You can enter custom text or use modifiers (like %F for date, %X for time). Configure Size, Appearance (color), and Position.

• Image: Show a static image (.bmp, .png, .jpeg, .svg) superimposed on the video. Upload images via the Images button. Configure Scale with resolution, Use transparency (for .bmp), and Position.

• Streaming indicator: Show an animation to indicate the stream is live, even without motion. Configure Appearance (color), Size, and Position.

• Click + to create a new view area.

• Click an existing view area to access its settings.

– Name: Enter a name (max 64 characters).

– Aspect ratio: Select the desired aspect ratio; resolution adjusts automatically.

– PTZ: Turn on to use pan, tilt, and zoom functionality within the view area.

• Click + to create a new privacy mask. Adjust its size and placement. Each mask can have a maximum of 10 anchor points.

• Privacy masks: Click to change the color of all privacy masks or delete them all.

• Mask x: Click a specific mask to rename, disable, or permanently delete it.

Input:

• Input: Turn on or off audio input.

• Allow stream extraction: Turn on to allow stream extraction.

• Input type: Select the type (e.g., internal microphone, line-in).

• Power type: Select power type for your input if applicable.

• Apply changes: Click to apply selection.

• Separate gain controls: Turn on to adjust gain separately for different input types.

• Automatic gain control: Turn on to dynamically adapt gain to sound changes.

• Gain: Use the slider to change gain. Click the microphone icon to mute/unmute.

Output:

• Output: Shows the type of output.

• Gain: Use the slider to change gain. Click the speaker icon to mute/unmute.

• Encoding: Select the encoding to use for the input source streaming. You can only choose encoding if audio input is turned on. If audio input is turned off, click Enable audio input to turn it on.

• Add clip: Click + to add a new audio clip.

• Play: Click the play icon next to a clip to play it.

• Stop: Click the stop icon to stop playing.

• Context Menu (ellipsis icon …):

– Rename: Change the name of the audio clip.

– Create link: Create a URL which, when used, plays the audio clip on the device. Specify volume and number of times to play.

– Download: Download the audio clip to your computer.

– Delete: Delete the audio clip from the device.

Note: You can only listen and record if input is turned on for the device. Go to Audio > Device settings to make sure that input is turned on.

• Click the listen icon to listen to live audio.

• Click the record icon to start a continuous recording of the live audio stream. Click again to stop. Recordings resume automatically after a reboot if ongoing.

• Click the storage icon to see configured storage. Administrator rights are needed to configure storage.

• Use the filter icon to filter recordings based on From/To dates, Source, Event, or Storage type.

Ongoing recordings:

• Shows all ongoing recordings on the cameras.

• Select the record icon to start a recording on the camera.

• Choose which storage device to save to.

• Select the stop icon to stop a recording on the camera.

– Triggered recordings end when manually stopped or the camera shuts down.

– Continuous recordings continue until manually stopped, even if the camera restarts.

Manage individual recordings:

• Click the play icon to play the recording.

• Click the down arrow icon to show more information and options:

– Set export range: Enter start and end times if you only want to export part of the recording.

– Delete: Click the trash icon to delete the recording.

– Export: Click to export (part of) the recording.

• Add app: Click to install a new app.

• Find more apps: Click to go to an overview page of Axis apps.

• Context menu (ellipsis icon …):

– App log: View a log of app events for support.

– Activate license with a key: Activate if the app requires a license and the device lacks internet access. Get the key from axis.com/applications using the license code and serial number.

– Activate license automatically: Activate if the app requires a license and the device has internet access. Requires license code.

– Deactivate the license: Deactivate to use it on another device (requires internet access).

– Settings: Configure app parameters (if available).

– Delete: Permanently delete the app (deactivate the license first if needed).

• Start/Stop: Start or stop the app.

• Open: Access the app’s settings (if available).

Note: The device’s performance might be affected if you run several apps at the same time.

Note: We recommend synchronizing the device’s date and time with an NTP server.

Synchronization options:

• Automatic date and time (manual NTS KE servers): Synchronize with secure NTP key establishment servers connected to the DHCP server. Optionally enter manual NTS KE server IPs.

• Automatic date and time (NTP servers using DHCP): Synchronize with NTP servers from DHCP. Optionally enter fallback NTP server IPs.

• Automatic date and time (manual NTP servers): Synchronize with manually specified NTP server IPs.

• Custom date and time: Manually set date and time. Click Get from system to fetch from your computer/mobile device once.

Time zone: Select the appropriate time zone. Time adjusts automatically for daylight saving.

Note: System uses these settings for recordings, logs, and system functions.

IPv4:

• Assign IPv4 automatically: Select to let the network router assign an IP address (DHCP recommended).

• IP address: Manually enter a unique static IP address.

• Subnet mask: Enter the subnet mask defining the local network.

• Router: Enter the default gateway IP address.

IPv6:

• Assign IPv6 automatically: Select to turn on IPv6 and allow automatic address assignment.

Hostname:

• Assign hostname automatically: Select to let the network router assign a hostname.

• Hostname: Manually enter a hostname (A-Z, a-z, 0-9, -) as an alternative way to access the device.

DNS servers:

• Assign DNS automatically: Select to let the network router assign DNS settings (DHCP recommended).

• Search domains: Add domains to search when using a non-fully qualified hostname.

• DNS servers: Add DNS server IP addresses for hostname-to-IP translation.

• Allow access through: Select if users can connect via HTTP, HTTPS, or both.

• HTTP port: Enter the HTTP port (default 80, allowed range 1024-65535, or 1-1023 for admin with warning).

• HTTPS port: Enter the HTTPS port (default 443, allowed range 1024-65535, or 1-1023 for admin with warning).

• Certificate: Select an installed HTTPS certificate to enable HTTPS. Install certificates under System > Security.

Note: Viewing pages via HTTPS may slightly reduce performance, especially initially.

• Bonjour®: Turn on to allow automatic discovery via Bonjour.

• Bonjour name: Enter a friendly name visible via Bonjour (default is device name + MAC address).

• Use UPnP®: Turn on to allow automatic discovery via UPnP.

• UPnP name: Enter a friendly name visible via UPnP (default is device name + MAC address).

• Allow O3C:

– One-click (default): Press and hold the control button on the device to connect. Register within 24 hours.

– Always: Device constantly attempts to connect. Use if the control button is inaccessible.

– No: Disables O3C.

• Proxy settings: Enter Host, Port, Login, and Password if a proxy is needed.

• Authentication method: Select Basic (less secure), Digest (more secure), or Auto (prioritizes Digest).

• Owner authentication key (OAK): Click Get key to fetch the OAK (requires internet connection without firewall/proxy).

• SNMP: Select the version to use (v1 and v2c, v3, or Off).

For v1 and v2c:

– Read community: Enter name for read-only access (default: public).

– Write community: Enter name for read/write access (default: write).

– Activate traps: Turn on to send trap messages for events.

– Trap address: Enter IP or hostname of the management server.

– Trap community: Enter community name for sending traps.

– Traps:

– Cold start: Sends a trap when the device starts.

For v3: Configure users, authentication, and privacy settings according to SNMP v3 standards (details not fully shown in provided text).

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power.

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings.

5. If no DHCP server is available on the network, the default IP address is 192.168.0.90.

6. Use the installation and management software tools to assign an IP address, set the password, and access the video stream.

You can also reset parameters to factory default through the web interface. Go to Maintenance > Factory default and click Default.

1. Download the firmware file to your computer, available free of charge at axis.com/support/firmware.

2. Log in to the product as an administrator.

3. Go to Maintenance > Firmware options.

4. Follow the instructions on the page.

Problems upgrading the firmware:

• Firmware upgrade failure: If the firmware upgrade fails, the device reloads the previous firmware. The most common reason is that the wrong firmware file has been uploaded. Check that the name of the firmware file corresponds to your device and try again.

Problems setting the IP address:

• The device is located on a different subnet: If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets, you cannot set the IP address. Contact your network administrator to obtain an IP address.

• The IP address is being used by another device: Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window, type ping and the IP address of the device):

– If you receive: Reply from : bytes=32; time=10… this means that the IP address may already be in use by another device on the network.

– Obtain a new IP address from the network administrator and reinstall the device.

• Possible IP address conflict with another device on the same subnet: The static IP address in the Axis device is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the device.

The device cannot be accessed from a browser:

• Cannot log in: When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

• IP address has been changed by DHCP: IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network.

• Certificate error when using IEEE 802.1X: For authentication to work properly, the date and time settings in the Axis device should be synchronized with an NTP server. Go to System > Date and time.

The device is accessible locally but not externally:

• Router configuration: Check that your router allows incoming data traffic to the Axis device. The router must support UPnP®.

• Firewall protection: Check the Internet firewall with your network administrator.

Problems with streaming:

• Multicast H.264 only accessible by local clients: Check if your router supports multicasting, or if the router settings between the client and the device need to be configured.

• No H.264 displayed in the client: Ensure that your graphics card is up-to-date.

• Color saturation is different in H.264 and Motion JPEG: Modify the settings for your graphics adapter. Go to the adapter’s documentation for more information.

• Lower frame rate than expected: See Performance considerations.

• Can’t select H.265 encoding in live view: Most web browsers don’t support H.265 decoding. Use a video management system or application supporting H.265 decoding.

The following factors are the most important to consider:

• High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.

• Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.

• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.

• Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.

• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.

• Warm start: Sends a trap message when you change an SNMP setting.

• Link up: Sends a trap message when a link changes from down to up.

• Authentication failed: Sends a trap message when an authentication attempt fails.

• Client/server certificates: These validate the device’s identity and can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before obtaining a CA-issued certificate.

• CA certificates: These are used to authenticate a peer certificate, for example, to validate the identity of an authentication server (like in IEEE 802.1X). The device comes with several pre-installed CA certificates.

• Certificate formats: .PEM, .CER, and .PFX

• Private key formats: PKCS#1 and PKCS#12

• Use the ‘-‘ button to filter the certificates in the list.

• Click the ‘+’ button to add a new certificate.

• Use the context menu (…) for these actions:

– Certificate information: View an installed certificate’s properties.

– Delete certificate: Delete the certificate.

– Create certificate signing request: Create a CSR to send to a registration authority for a digital identity certificate.

• If configured without a CA certificate, server certificate validation is disabled, and the device attempts authentication regardless of the network.

• When using certificates (EAP-TLS), both the device and the authentication server authenticate each other.

• A signed client certificate must be installed on the device to allow it access to the protected network.

• Client certificate: Select a client certificate for the device. The server uses this to validate the device’s identity.

• CA certificate: Select a CA certificate to validate the authentication server’s identity. If none is selected, the device tries to authenticate regardless of the network.

• Client certificate: Select the client certificate for IEEE 802.1x authentication.

• CA certificate: Select the CA certificate to validate the authentication server.

• EAP identity: Enter the user identity associated with the client certificate.

• EAPOL version: Select the EAPOL version used by the network switch.

• Use IEEE 802.1x: Toggle to enable the IEEE 802.1x protocol.

• Blocking: Turn on to enable brute-force attack blocking.

• Blocking period: Enter the duration (in seconds) for which blocking should be active after triggering.

• Blocking conditions: Enter the number of authentication failures allowed per second before blocking starts. You can set failure limits at both page level and device level.

• Use filter: Select to enable IP address filtering.

• Policy: Choose whether to ‘Allow’ or ‘Deny’ access for the specified IP addresses.

• Addresses: Enter the IP addresses or networks (using CIDR format) to be allowed or denied access.

Click ‘Install’ to install the certificate. You must install the certificate before installing the custom firmware itself.

• Add user: Click the ‘+’ button to add a new user (up to 100 users).

• Username: Enter a unique username.

• New password: Enter a password (1 to 64 characters, ASCII printable code 32-126).

• Repeat password: Enter the same password again.

• Role: Assign a role (Administrator, Operator, or Viewer).

• Context Menu (…):

– Update user: Edit the user’s properties.

– Delete user: Delete the user (the root user cannot be deleted).

• Administrator: Has full access to all settings. Can add, update, and remove other users.

• Operator: Has access to all settings except ‘All System settings’ and ‘Adding apps’.

• Viewer: Has access to:

– Watch and take snapshots of a video stream.

– Watch and export recordings.

– With PTZ user access: pan, tilt, and zoom.

• Allow anonymous viewers: Turn on to allow anyone to access the device as a viewer without logging in.

• Allow anonymous PTZ operators: Turn on to allow anonymous users to pan, tilt, and zoom the image (if PTZ is available).

• Add a rule: Click the ‘+’ button.

• Name: Enter a name for the rule.

• Wait between actions: Enter the minimum time (hh:mm:ss) between rule activations. Useful for conditions like day-night mode to avoid repeated activations during sunrise/sunset.

• Condition: Select a condition from the list. Multiple conditions must all be met to trigger the action.

• Use this condition as a trigger: Select to make the first condition act only as a starting trigger; the rule remains active as long as other conditions are met.

• Invert this condition: Select if the condition should be the opposite of the selection.

• Add a condition: Click ‘+’ to add more conditions.

• Action: Select an action from the list and provide required information.

• Add a recipient: Click the ‘+’ button.

• Name: Enter a name for the recipient.

• Type: Select the recipient type from the list (FTP, HTTP, HTTPS, Network storage, SFTP, SIP, Email, TCP).

• Host: Enter the server’s IP address or hostname (ensure DNS is configured if using a hostname).

• Port: Enter the FTP port number (default is 21).

• Folder: Enter the path to the destination directory on the server.

• Username: Enter the login username.

• Password: Enter the login password.

• Use temporary file name: Select to upload files with temporary names, renaming them upon completion. Helps avoid corrupt files from interrupted uploads.

• Use passive FTP: Select if a firewall is between the device and the FTP server.

• URL: Enter the network address of the HTTP server and script (e.g., http://192.168.254.10/cgi-bin/notify.cgi).

• Username: Enter the login username.

• Password: Enter the login password.

• Proxy: Turn on and enter details if a proxy server is required.

• URL: Enter the network address of the HTTPS server and script (e.g., https://192.168.254.10/cgi-bin/notify.cgi).

• Validate server certificate: Select to validate the server’s certificate.

• Username: Enter the login username.

• Password: Enter the login password.

• Proxy: Turn on and enter details if a proxy server is required.

• Host: Enter the IP address or hostname of the network storage.

• Share: Enter the name of the share on the host.

• Folder: Enter the path to the directory where files should be stored.

• Username: Enter the login username.

• Password: Enter the login password.

• Host: Enter the server’s IP address or hostname (ensure DNS is configured if using a hostname).

• Port: Enter the SFTP port number (default is 22).

• Folder: Enter the path to the destination directory on the server.

• Username: Enter the login username.

• Password: Enter the login password.

• SSH host public key type (MD5): Enter the 32-digit hexadecimal fingerprint of the remote host’s public key (if using MD5).

• SSH host public key type (SHA256): Enter the 43-digit Base64 encoded fingerprint of the remote host’s public key (Recommended due to stronger security). The device supports RSA, DSA, ECDSA, and ED25519 host key types via SSH-2.

• Use temporary file name: Select to upload files with temporary names, renaming them upon completion. Helps avoid corrupt files from interrupted uploads.

• From SIP account: Select the SIP account to use for sending.

• To SIP address: Enter the destination SIP address.

• Send email to: Enter the recipient email address(es) (use commas to separate multiple addresses).

• Send email from: Enter the email address of the sending server.

• Username: Enter the username for the mail server (leave empty if no authentication is required).

• Password: Enter the password for the mail server (leave empty if no authentication is required).

• Email server (SMTP): Enter the name of the SMTP server (e.g., smtp.gmail.com).

• Port: Enter the SMTP port number (range 0-65535, default is 587).

• Encryption: Select None, SSL, or TLS for encryption.

• Validate server certificate: If using encryption, select to validate the server’s identity (certificate can be self-signed or CA-issued).

• POP authentication: Turn on and enter the POP server name (e.g., pop.gmail.com) if needed.

• Host: Enter the server’s IP address or hostname (ensure DNS is configured if using a hostname).

• Port: Enter the port number used to access the server.

• View recipient: Click to view all details of the recipient.

• Copy recipient: Click to duplicate a recipient, allowing modifications for the new copy.

• Delete recipient: Click to permanently delete the recipient.

• Connect: Turn the MQTT client on or off.

• Status: Shows the current connection status.

• Keep alive interval: Enables the client to detect server unavailability without long TCP/IP timeouts.

• Timeout: Time in seconds allowed for a connection attempt (default 60).

• Device topic prefix: Used as a prefix in default topic values for connect/LWT messages and publication conditions.

• Reconnect automatically: Specifies if the client should automatically reconnect after a disconnect.

• Host: Enter the hostname or IP address of the MQTT server (broker).

• Protocol: Select the protocol (TCP, SSL, WebSocket, WebSocket Secure).

• Port: Enter the port number (Defaults: TCP 1883, SSL 8883, WS 80, WSS 443).

• Username: Enter the username for broker access.

• Password: Enter the password for the username.

• Client ID: Enter a client ID sent to the server upon connection.

• Clean session: Controls state behavior at connect/disconnect. If selected, state information is discarded.

• Send message: Turn on to send messages.

• Use default: Turn off to enter a custom message.

• Topic: Enter the topic for the message.

• Payload: Enter the content for the message.

• Retain: Select to keep the client’s state on this Topic.

• QoS: Change the Quality of Service layer for the packet flow.

• Send message: Turn on to send LWT messages.

• Use default: Turn off to enter a custom LWT message.

• Topic: Enter the topic for the LWT message.

• Payload: Enter the content for the LWT message.

• Retain: Select to keep the client’s state on this Topic.

• QoS: Change the Quality of Service layer for the packet flow.

• Use default topic prefix: Select to use the prefix defined in the MQTT client tab.

• Include topic name: Select to include the topic describing the condition.

• Include topic namespaces: Select to include ONVIF topic namespaces.

• Include serial number: Select to include the device’s serial number in the payload.

• Add condition: Click ‘+’ to add a condition that triggers the publication.

• Retain: Defines which messages are sent as retained:

– None: Send all messages as non-retained.

– Property: Send only stateful messages as retained.

– All: Send both stateful and stateless messages as retained.

• QoS: Select the desired Quality of Service level for the publication.

• Add subscription: Click ‘+’ to add a new subscription.

• Subscription filter: Enter the MQTT topic to subscribe to.

• Use device topic prefix: Add the subscription filter as a prefix to the MQTT topic.

• Subscription type:

– Stateless: Convert incoming MQTT messages into stateless messages.

– Stateful: Convert incoming MQTT messages into a condition (payload is used as state).

• QoS: Select the desired Quality of Service level for the subscription.

• Address: Enter the IP address or hostname of the host server. A fixed IP or DNS is recommended. Windows SMB/CIFS names are not supported.

• Network share: Enter the name of the shared location on the host.

• User: Enter the username if login is required. Use DOMAIN\\username for specific domain logins.

• Password: Enter the password if login is required.

• SMB version: Select the SMB protocol version (Auto, 3.02, 3.0, 2.1, 1.0, 2.0). ‘Auto’ tries secure versions first. Select 1.0 or 2.0 for older NAS devices. See Axis documentation for more SMB details.

• Add share even if connection test fails: Select to add the share despite connection test errors (e.g., missing password).

• Remove network storage: Click to remove the connection and settings.

• Write protect: Turn on to prevent writing to the share and protect recordings.

• Ignore: Turn on to stop storing recordings on the share.

• Retention time: Select how long to keep recordings to manage storage space or comply with regulations.

• Tools:

– Test connection: Test the network share connection.

– Format: Format the network share (cifs file system available), erasing all data.

• Unmount: Click to safely remove the SD card.

• Write protect: Turn on to stop writing to the SD card and protect recordings.

• Autoformat: Turn on to automatically format newly inserted SD cards to ext4.

• Ignore: Turn on (administrators only) to stop storing recordings; the device will no longer recognize the card.

• Retention time: Select how long to keep recordings.

• Tools:

– Check: Check for errors (ext4 only).

– Repair: Repair errors (ext4 only; for VFAT, repair on a computer).

– Format: Format the SD card (VFAT or ext4 available; ext4 recommended for resilience).

– Encrypt: Format and enable encryption (deletes all data).

– Decrypt: Format without encryption (deletes all data).

– Change password: Change the encryption password.

• Wear trigger: Set an SD card wear level percentage (0-200%) to trigger an action. A level of 100% indicates the card is near its expected lifetime; 200% means a high risk of malfunction. Setting it between 80-90% is recommended to allow time for replacement.

• Enable SIP: Check to enable SIP functionality.

• Allow incoming calls: Check to allow incoming calls from other SIP devices.

• Call handling:

– Call timeout: Max time a call rings without answer (max 10 min).

– Incoming call duration: Max duration for an incoming call (max 10 min).

– End calls after: Max duration for any call (max 60 min or Infinite).

• Ports: Port numbers must be between 1024 and 65535.

– SIP port: Port for non-encrypted SIP signaling (default 5060).

– TLS port: Port for encrypted SIP signaling (TLS) (default 5061).

– RTP start port: Starting port for RTP media streams (default 4000).

• ICE (Interactive Connectivity Establishment): Increases chances of finding the most efficient communication path. Works better with STUN/TURN enabled.

• STUN (Session Traversal Utilities for NAT): Helps the device determine its public IP/port behind a NAT/firewall. Enter the STUN server address.

• TURN (Traversal Using Relays around NAT): Allows receiving data behind NAT/firewall via a relay server. Enter the TURN server address and login info.

• Audio codec priority: Select desired audio codecs and drag-and-drop to prioritize. Must match recipient codecs.

• Audio direction: Select allowed audio directions.

• H.264 packetization mode: Select mode (Auto recommended, None, 0: Non-interleaved, 1: Single NAL unit).

• Video direction: Select allowed video directions.

• UDP-to-TCP switching: Allow temporary switch from UDP to TCP to avoid fragmentation (if request size is near MTU).

• Allow via rewrite: Send local IP instead of router’s public IP in Via header.

• Allow contact rewrite: Send local IP instead of router’s public IP in Contact header.

• Register with server every: Set the registration interval with the SIP server.

• DTMF payload type: Change the default payload type for DTMF.

• Active: Enable the account.

• Make default: Set as the default account (required, only one default).

• Name: Descriptive name (e.g., user name, role).

• User ID: Unique extension or phone number.

• Peer-to-peer / Registered: Choose connection type (local direct calls vs. through a SIP server for external calls).

• Domain: Public domain name (if available).

• Password: Account password for SIP server authentication.

• Authentication ID: ID for authentication (if different from User ID).

• Caller ID: Name presented to call recipients.

• Registrar: IP address of the SIP server (for Registered accounts).

• Transport mode: Select UDP, TCP, or TLS.

• Media encryption: Select encryption type (TLS only).

• Certificate: Select certificate (TLS only).

• Verify server certificate: Check to verify server certificate (TLS only).

• Secondary SIP server: Turn on to register with a secondary server if the primary fails.

• Answer automatically: Enable automatic answering of incoming calls.

• SIP secure: Use Secure SIP (SIPS) via TLS transport.

• Proxies: Add (+) SIP proxy servers (IP address, Username, Password). Prioritize if multiple.

• Video: Select View area, Resolution, Frame rate, H.264 profile for video calls.

• DTMF: Enable ‘Use RTP (RFC2833)’ or ‘Use SIP INFO (RFC2976)’. Add (+) DTMF sequences to trigger action rules (Sequence: 0-9, A-D, #, *; Description).

• Add user: Click ‘+’ to add a new ONVIF user.

• Username: Enter a unique username.

• New password: Enter a password (1-64 ASCII chars).

• Repeat password: Confirm the password.

• Role: Assign a role (Administrator, Operator, Media user – allows video stream access only).

• Context Menu (…): Update user properties or Delete user (root user cannot be deleted).

• Producer: Shows the app producing the metadata.

• Channel: Shows the channel used by the app. Check the box to enable the metadata stream for that channel, or uncheck it to disable the stream (e.g., for compatibility or resource management).

• Trigger after: Enter the minimum time tampering conditions must persist before an alarm triggers.

• Trigger on dark images: Turn on to generate alarms whenever the image turns dark (e.g., lens spray, lighting change). If off, alarms are not generated for dark images.

• Sound level: Adjust the sensitivity level (0-100; 0=most sensitive, 100=least sensitive). Use the activity indicator as a guide. This sound level can be used as a condition in event rules (trigger if level rises above, falls below, or passes the set value).

• Shock detector: Turn on to enable the detector.

• Sensitivity level: Adjust the slider to set the sensitivity. Low value requires a powerful hit; high value triggers on mild tampering.

• Name: Edit to rename the port.

• Direction: Icons indicate input or output. Clickable icons allow changing direction if configurable.

• Normal state: Click icons to set the normal state (open or closed circuit).

• Current state: Shows the port’s current state. Activation occurs when the current state differs from the normal state.

• Supervised (Ci icon): Turn on to detect tampering (cut/short) on digital I/O connections. Requires additional end-of-line resistors in the external loop.

• Reports:

– View the device server report: Shows product status in a pop-up (includes Access Log).

– Download the device server report: Downloads a .zip file with the report (UTF-8 text) and a current snapshot. Include this when contacting support.

– Download the crash report: Downloads an archive with detailed status and debug info (may contain sensitive data like network traces).

• Logs:

– View the system log: Shows system events (startup, warnings, critical messages).

– View the access log: Shows failed access attempts (e.g., wrong password).

• Server: Click ‘+’ to add a new syslog server.

• Host: Enter the hostname or IP address of the syslog server.

• Format: Select the message format (RFC 3164 or RFC 5424).

• Protocol: Select the protocol and port (UDP default 514, TCP default 601, TLS default 6514).

• Severity: Select the minimum severity level of messages to send.

• CA certificate set: View current settings or add a certificate (needed for TLS).

Method 1 (Control Button):

1. Disconnect power.

2. Press and hold the control button while reconnecting power (See Product overview for button location).

3. Keep holding for 15-30 seconds until the status LED flashes amber.

4. Release the control button. Reset is complete when the status LED turns green.

5. If no DHCP server is available, the default IP is 192.168.0.90. Use installation tools to assign an IP, set password, and access the device.

Go to Maintenance > Factory default and click ‘Default’. Afterwards, you must reset the IP address to make the device accessible.

1. Download the firmware file from axis.com/support/firmware to your computer.

2. Log in to the device as an administrator.

3. Go to Maintenance > Firmware upgrade and click Upgrade.

Upgrade Options:

• Standard upgrade: Upgrades to the new version, keeping settings.

• Factory default: Upgrades and resets all settings to factory default (cannot rollback afterwards).

• Autorollback: Upgrades but requires confirmation within a set time; otherwise, it reverts to the previous version.

• If you get a reply like “Reply from : bytes=32; time=10…”, the IP address might already be in use by another device. Get a new IP from your administrator and reinstall.

• If you get “Request timed out”, the IP address is likely available. Check cabling and reinstall the device.

• AXIS Companion: Free, suitable for small systems with basic needs.

• AXIS Camera Station: Offers a 30-day free trial, suitable for small to mid-size systems.

• See Performance considerations.

• Reduce the number of applications running on the client computer.

• Limit the number of simultaneous viewers.

• Check with the network administrator for sufficient bandwidth.

• Lower the image resolution.

• Log in to the device webpage and set a capture mode prioritizing frame rate (this might lower max resolution).

• The maximum frame rate depends on the utility frequency (60/50 Hz) of the Axis device.

• High image resolution or low compression levels increase bandwidth.

• Rotating the image in the GUI increases CPU load.

• Access by many Motion JPEG or unicast H.264/H.265 clients affects bandwidth.

• Simultaneous viewing of different streams (resolution, compression) affects both frame rate and bandwidth. Use identical streams (via stream profiles) for high frame rates.

• Accessing Motion JPEG and H.264/H.265 streams simultaneously affects both frame rate and bandwidth.

• Heavy usage of event settings increases CPU load, affecting frame rate.

• Using HTTPS can reduce frame rate, especially for Motion JPEG.

• Heavy network utilization due to poor infrastructure affects bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect frame rate and general performance.

1. Use a can of compressed air to remove dust or loose dirt.

2. If necessary, clean the lens with a soft cloth dampened with lukewarm water.

• As Leveling Assistant: Press and hold for about 2 seconds to start the leveling assistant (status LED and buzzer activate). Press again to stop. The image is level when the buzzer beeps continuously.

• To view the Status LED: Press the button once to light up the Status LEDs. Press again to turn them off. They turn off automatically after 10 seconds.