FREE ENGLISH ASUS K30AD (01) PDF USER GUIDE
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What is the caution regarding the Lithium-Ion battery?
Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.
How should I clean my Desktop PC?
Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any extra moisture with a dry cloth.
What surfaces should be avoided for placing the Desktop PC?
DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.
Should the Desktop PC be exposed to dirty or dusty environments or operated during a gas leak?
DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.
Can objects be placed on top of the Desktop PC or foreign objects inserted into it?
DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop PC.
Should the Desktop PC be exposed to strong magnetic or electrical fields?
DO NOT expose to strong magnetic or electrical fields.
Should the Desktop PC be exposed to liquids, rain, or moisture, or the modem used during electrical storms?
DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during electrical storms.
What are the battery safety warnings for the Desktop PC?
DO NOT throw the battery in fire.
DO NOT short circuit the contacts.
DO NOT disassemble the battery.
What is the recommended ambient temperature for using the Desktop PC?
Use this product in environments with ambient temperatures between 0°C (32°F) and 35°C (95°F).
Should the vents on the Desktop PC be covered?
DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.
Can damaged power cords, accessories, or other peripherals be used with the Desktop PC?
DO NOT use damaged power cords, accessories, or other peripherals.
How can electrical shock hazard be prevented when relocating the system?
To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.
What should be done before using an adapter or extension cord with the Desktop PC?
Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.
How do I ensure the power supply is set to the correct voltage?
Ensure that your power supply is set to the correct voltage in your area. If you are not sure about the voltage of the electrical outlet you are using, contact your local power company.
What should I do if the power supply is broken?
If the power supply is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer.
Where is the user manual located on the Desktop PC?
The user manual is located in the following folder in your Desktop PC: C:\Program Files(X86)\ASUS\eManual
What should I do if any items from the package contents are damaged or missing?
If any of the above items is damaged or missing, contact your retailer.
Are there any special considerations for using USB 3.0 ports?
DO NOT connect a keyboard / mouse to any USB 3.0 port when installing a Windows® operating system.
Due to USB 3.0 controller limitations, USB 3.0 devices can only be used under a Windows® OS environment and after the USB 3.0 driver installation.
USB 3.0 devices can only be used for data storage.
We strongly recommend that you connect USB 3.0 devices to USB 3.0 ports for a faster and better performance from your USB 3.0 devices.
What is the caution regarding the voltage selector switch?
Use this switch to select the appropriate system input voltage according to the voltage supply in your area. If the voltage supply in your area is 100-127V, set the switch to 115V. If the voltage supply in your area is 200-240V, set the switch to 230V. Setting the switch to 115V in a 230V environment or 230V in a 115V environment will seriously damage the system!
How do the audio ports function for different channel configurations (2.1, 4.1, 5.1, 7.1)?
The function of the audio ports varies based on the channel configuration. Please refer to the following table:
| Port | Headset 2.1-channel | 4.1-channel | 5.1-channel | 7.1-channel |
|---|---|---|---|---|
| Light Blue | Line In | Line In | Line In | Line In |
| Lime | Line Out | Front Speaker Out | Front Speaker Out | Front Speaker Out |
| Pink | Mic In | Mic In | Mic In | Mic In |
| Orange | – | – | Center/Subwoofer | Center/Subwoofer |
| Black | – | Rear Speaker Out | Rear Speaker Out | Rear Speaker Out |
| Gray | – | – | – | Side Speaker Out |
What do the LAN port LED indications mean?
| Activity/Link LED Status | Description | Speed LED Status | Description |
|---|---|---|---|
| OFF | No link | OFF | 10Mbps connection |
| ORANGE | Linked | ORANGE | 100Mbps connection |
| BLINKING | Data activity | GREEN | 1Gbps connection |
What is the importance of air vents on the chassis?
These vents allow air ventilation. DO NOT block the air vents on the chassis. Always provide proper ventilation for your computer.
How do I connect an external monitor using the ASUS Graphics Card (on selected models only)?
1. Connect a monitor to a display output port on the ASUS Graphics Card.
2. Plug the monitor to a power source.
Note: The display output ports on the ASUS Graphics Card may vary with different models.
How do I connect an external monitor using the onboard display output ports?
1. Connect a VGA monitor to the VGA port, or a DVI-D monitor to the DVI-D port, or an HDMI monitor to the HDMI port on the rear panel of your computer.
2. Plug the monitor to a power source.
Note: If your computer comes with an ASUS Graphics Card, the graphics card is set as the primary display device in the BIOS. Hence, connect your monitor to a display output port on the graphics card.
How do I connect a USB keyboard and a USB mouse?
Connect a USB keyboard and a USB mouse to the USB 2.0 ports on the rear panel of your computer.
How do I connect the power cord?
Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source.
How do I turn my computer ON?
1. Turn your monitor ON.
2. Press the power button on your computer.
3. Wait until the operating system loads automatically.
How do I shut down my Desktop PC?
On Windows® 7:
Click the Start icon, then click Shut down.
On Windows® 8.1:
From the Charms bar, click Settings, then click Power, and then select Shut down. Alternatively, from the Start screen, you can right-click the Start button (or press Windows key + X) and select Shut down or sign out > Shut down.
How do I put my Desktop PC to sleep in Windows 8.1?
From the Charms bar, click Settings, then click Power, and then select Sleep.
Alternatively, from the Start screen, you can right-click the Start button (or press Windows key + X) and select Shut down or sign out > Sleep.
How do I enter the BIOS Setup?
Press <Delete> or <F2> during POST (Power-On Self Test) to enter the BIOS Setup utility. If you miss the opportunity, you will need to restart your computer.
How do I connect a USB storage device?
Insert the USB storage device to a USB port on your computer. The USB ports are available on the front and rear panels.
How do I remove a USB storage device safely?
To remove a USB storage device:
1. On Windows® 7: Click the Safely Remove Hardware and Eject Media icon in the notification area. Select the USB device you want to remove, and wait for the Safe to Remove Hardware message.
On Windows® 8.1: From the Desktop Mode, click the Safely Remove Hardware and Eject Media icon in the notification area. Select the USB device you want to remove, and wait for the Safe to Remove Hardware message.
2. Unplug the USB storage device from your computer.
IMPORTANT! Removing the USB storage device without using the Safely Remove Hardware and Eject Media option may cause data loss or damage to your USB storage device.
How do I connect a headphone and microphone or speakers?
Connect your headphone to the headphone port and your microphone to the microphone port on the front panel of your computer. Your Desktop PC supports 2.1, 4.1, 5.1, and 7.1-channel stereo speakers via the audio I/O ports on the rear panel. Refer to the audio port configuration table for specific port functions based on your speaker setup.
How do I set up multiple displays?
1. Turn off your computer.
2. Connect the two monitors to your computer and connect the power cords to the monitors. Refer to the “Setting up your computer” section for details on how to connect a monitor to your computer.
When a graphics card is installed in your computer, connect the monitors on the output ports of the graphics card.
Note: For some graphic cards, only the monitor that is set to be the primary display has display during POST. The dual display function works only under Windows.
How do I connect an HDTV?
Connect a High Definition TV (HDTV) to the HDMI port of your computer.
You need an HDMI cable to connect the HDTV and the computer. The HDMI cable is purchased separately.
To get the best display performance, ensure that your HDMI cable is less than 15 meters.
After connecting, you may need to configure the Screen Resolution settings.
How can I maintain proper posture when using my Desktop PC?
Position your computer chair to make sure that your elbows are at or slightly above the keyboard to get a comfortable typing position.
Adjust the height of your chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs. If necessary, use a footrest to raise the level of your knees.
Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward.
Sit upright with your knees, elbows and hips at an approximately 90° angle when you are at the PC.
Place the monitor directly in front of you, and turn the top of the monitor screen even with your eye level so that your eyes look slightly downward.
Keep the mouse close to the keyboard, and if necessary, use a wrist rest for support to reduce the pressure on your wrists while typing.
Use your Desktop PC in a comfortably-lit area, and keep it away from sources of glare such as windows and straight sunlight.
Take regular mini-breaks from using your Desktop PC.
How do I use the memory card reader?
1. Insert the memory card into the card slot. A memory card is keyed so that it fits in only one direction. DO NOT force a card into a slot to avoid damaging the card. You can place media in one or more of the card slots and use each media independently. Place only one memory card in a slot at one time.
2. Select a program from the AutoPlay window to access your files.
– On Windows® 7, if AutoPlay is NOT enabled, click the Windows® 7 Start button, click Computer, and then double-click the memory card icon.
– On Windows® 8.1, if AutoPlay is NOT enabled, hover your mouse pointer over the lower left corner of Windows® desktop then right-click on the Start screen’s thumbnail. From the popup menu, click File Explorer, and then double-click the memory card icon.
Each card slot has its own drive icon which is displayed on the Computer screen.
3. When finished, right-click the memory card drive icon on the Computer screen, click Eject, and then remove the card.
– On Windows® 8.1, to open the Computer screen, hover your mouse pointer over the lower left corner of Windows® desktop then right-click on the Start screen’s thumbnail. From the popup menu, click File Explorer.
Never remove cards while or immediately after reading, copying, formatting, or deleting data on the card or else data loss may occur.
To prevent data loss, use “Safely Remove Hardware and Eject Media” in the Windows® notification area before removing the memory card.
How do I insert an optical disc?
1. While your system is on, press the eject button below the drive bay cover to open the tray.
2. Place the disc to the optical drive with the label side facing up.
3. Push the tray to close it.
4. Select a program from the AutoPlay window to access your files.
If AutoPlay is NOT enabled:
– On Windows® 7, click the Start > Computer, and double-click the CD/DVD drive icon.
– On Windows® 8.1, hover your mouse pointer over the lower left corner of Windows® desktop then right-click on the Start screen’s thumbnail. From the popup menu, click File Explorer, and then double-click the CD/DVD drive icon.
How do I remove an optical disc?
1. While the system is on, do either of the following to eject the tray:
– Press the eject button below the drive bay cover.
– Right-click the CD/DVD drive icon on the Computer screen, and click Eject.
To open the Computer screen on Windows® 8.1, hover your mouse pointer over the lower left corner of Windows® desktop then right-click on the Start screen’s thumbnail. From the popup menu, click File Explorer to open the Computer screen.
2. Remove the disc from the disc tray.
How do I connect to the Internet via a DSL/cable modem (wired connection)?
1. Set up your DSL/cable modem. Refer to the documentation that came with your DSL/cable modem.
2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to a DSL/cable modem.
3. Turn on the DSL/cable modem and your computer.
4. Configure the necessary Internet connection settings. Contact your network administrator for details or assistance. For details on configuration, refer to the “Configuring the Internet connection settings” section in the Windows® 7 / Windows® 8.1 User Manual part of this document.
How do I connect to a local area network (LAN) (wired connection)?
1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to your LAN.
2. Turn on your computer.
3. Configure the necessary Internet connection settings. Contact your network administrator for details or assistance. For details on configuration, refer to the “Configuring the Internet connection settings” section in the Windows® 7 / Windows® 8.1 User Manual part of this document.
How do I connect to the Internet wirelessly (on selected models only)?
To establish a wireless connection, you need to connect to a wireless access point (AP).
To increase the range and sensitivity of the wireless radio signal, connect the external antennas (optional items) to the antenna connectors on the ASUS WLAN Card.
Place the antennas on the top of your computer for the best wireless performance.
For details on configuration, refer to the “Configuring the Internet connection settings” section in the Windows® 7 / Windows® 8.1 User Manual part of this document.
How do I configure the screen resolution settings?
To configure the screen resolution settings:
On Windows® 7:
1. Right-click anywhere on your Windows desktop. When the pop-up menu appears, click Screen resolution.
2. In the Screen Resolution settings screen, do any of the following:
– To change the display output for your monitor, select from the Display drop-down list.
– To change the screen resolution, select from the Resolution drop-down list. Select the recommended resolution to get the best display features from your monitor.
– To change the display orientation, select from the Orientation drop-down list.
3. Click Apply or OK. Then click Keep Changes on the confirmation message.
On Windows® 8.1:
From the Desktop Mode screen:
1. Launch the Desktop Mode from the Start screen.
2. Right-click anywhere on your Desktop Mode screen. When the pop-up menu appears, click Screen resolution.
3. In the Screen Resolution settings screen, do any of the following:
– To change the display output for your monitor, select from the Display drop-down list.
– To change the screen resolution, select from the Resolution drop-down list. Select the recommended resolution to get the best display features from your monitor.
– To change the display orientation, select from the Orientation drop-down list.
4. Click Apply or OK. Then click Keep changes on the confirmation message.
How do I configure Internet connection settings in Windows?
The general steps involve accessing the Network and Sharing Center and setting up a new connection or network. The specific steps vary slightly between Windows 7 and Windows 8.1, and depend on the type of connection (Broadband PPPoE, Dial-up, Wireless).
On Windows® 7:
1. Click the Start icon, then click Control Panel.
2. Click Network and Internet, then click Network and Sharing Center.
3. Click Set up a new connection or network.
4. Choose a connection option (e.g., Connect to the Internet, Set up a wireless, ad hoc, or dial-up network) and follow the on-screen instructions, providing necessary information like username, password, and wireless network key if applicable.
On Windows® 8.1:
From the Desktop Mode:
1. Launch the Desktop Mode from the Start screen.
2. Right-click the network icon in the notification area, then click Open Network and Sharing Center.
3. Click Set up a new connection or network.
4. Choose a connection option and follow the on-screen instructions.
For Wireless Connection (Windows 8.1):
1. From the Charms bar, click Settings, then click the Network icon.
2. Select your Wi-Fi network from the list, click Connect.
3. Enter the network security key if prompted.
You may need to contact your Internet Service Provider (ISP) or network administrator for specific connection details.
How do I recover my system?
On Windows® 7:
System Restore allows you to restore your computer’s system files to an earlier point in time.
1. Click the Start icon > All Programs > Accessories > System Tools > System Restore.
2. Follow the on-screen instructions. Choose a restore point and proceed with the restoration.
Using a system repair disc (if created):
1. Insert the system repair disc into the optical drive.
2. Restart your computer. Press any key when prompted to boot from the CD or DVD.
3. Select your language settings, and then click Next.
4. Select Repair your computer.
5. Select System Restore from System Recovery Options.
On Windows® 8.1:
Windows 8.1 offers several recovery options:
1. Refresh your PC without affecting your files: Reinstalls Windows and keeps your personal files and settings. Apps from websites and DVDs will be removed.
– From the Charms bar, go to Settings > Change PC settings > Update and recovery > Recovery.
– Under “Refresh your PC without affecting your files”, click Get started and follow the instructions.
2. Remove everything and reinstall Windows: This will delete all your personal files, apps, and settings and then reinstall Windows.
– From the Charms bar, go to Settings > Change PC settings > Update and recovery > Recovery.
– Under “Remove everything and reinstall Windows”, click Get started and follow the instructions.
3. Advanced startup: Allows you to boot from a device (like a USB drive or DVD), change Windows startup settings, or restore Windows from a system image.
– From the Charms bar, go to Settings > Change PC settings > Update and recovery > Recovery.
– Under “Advanced startup”, click Restart now. Once your PC restarts, you can choose an option.
You may be asked to insert recovery media (like a DVD or USB drive) that came with your PC or that you created.
How do I pin an app to the Start screen in Windows 8.1?
1. Launch the All Apps screen. You can do this by swiping up from the middle of the Start screen or clicking the down arrow icon that appears on the Start screen.
2. In the All Apps screen, find the app you want to pin.
3. Right-click on the app (or press and hold if using touch).
4. From the options that appear at the bottom of the screen, select “Pin to Start”.
My computer cannot be powered on and the power LED on the front panel does not light up. What should I do?
Check if your computer is properly connected.
Check if the wall outlet is functioning.
Check if the Power Supply Unit is switched on. Refer to the section “Turning your computer ON” in Chapter 1.
My computer hangs. What should I do?
Do the following to close the programs that are not responding:
1. Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard, then click Task Manager.
2. Do the following based on the operating system:
On Windows® 7:
a) Click the Applications tab.
b) Select the program that is not responding, then click End Task.
On Windows® 8.1:
Under Task Manager in the Processes tab, select the program that is not responding, then click End Task.
If the keyboard is not responding, press and hold the Power button until the computer shuts down. Then press the Power button to turn it on.
I cannot connect to a wireless network using the ASUS WLAN Card (on selected models only). What should I do?
Ensure that you enter the correct network security key for the wireless network you want to connect to.
Connect the external antennas (optional) to the antenna connectors on the ASUS WLAN Card and place the antennas on top of your computer chassis for the best wireless performance.
The arrow keys on the number key pad are not working. What should I do?
Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on the number key pad are used to input numbers only. Press the Number Lock key to turn the LED off if you want to use the arrow keys on the number key pad.
There is no display on the monitor. What should I do?
Check if the monitor is powered on.
Ensure that your monitor is properly connected to the video output port on your computer.
If your computer comes with a discrete graphics card, ensure that you connect your monitor to a video output port on the discrete graphics card.
Check if any of the pins on the monitor video connector is bent. If you discover bent pins, replace the monitor video connector cable.
Check if your monitor is plugged to a power source properly.
Refer to the documentation that came with your monitor for more troubleshooting information.
When using multiple monitors, only one monitor has display. What could be the issue?
Ensure that both monitors are powered on.
During POST, only the monitor connected to the VGA port has display. The dual display function works only under Windows.
When a graphics card is installed on your computer, ensure that you connect the monitors to the output port on the graphics card.
Check if the multiple displays settings are correct.
My computer cannot detect my USB storage device. What should I do?
The first time you connect your USB storage device to your computer, Windows automatically installs a driver for it. Wait for a while and go to My Computer to check if the USB storage device is detected.
Connect your USB storage device to another computer to test if the USB storage device is broken or malfunctions.
How can I restore or undo changes to my computer’s system settings without affecting my personal files or data?
On Windows® 7:
The Windows® System Restore feature allows you to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos. For more details, refer to the section “Restoring your system” in the Windows User Manual part of this document.
On Windows® 8.1:
You can use Windows® 8.1 Refresh everything without affecting your files recovery option to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos. To use this recovery option, click Settings > PC Settings > Update and recovery > Recovery from the Charms bar, select Refresh everything without affecting your files, and click Get Started.
The picture on the HDTV is distorted. How can I fix this?
It is caused by the different resolutions of your monitor and your HDTV. Adjust the screen resolution to fit your HDTV. To change the screen resolution:
On Windows® 7:
1. Do any of the following to open the Screen Resolution setting screen:
– Click Start icon > Control Panel > Appearance and Personalization > Display > Change display settings.
– Right click anywhere on your Windows desktop. When the pop-up menu appears, click Personalize > Display > Change display settings.
2. Adjust the resolution. Refer to the documentation came with your HDTV for the resolution.
3. Click Apply or OK. Then click Keep Changes on the confirmation message.
On Windows® 8.1:
Do any of the following to open the Screen Resolution setting screen:
From the Start screen
a) Launch the All Apps screen and pin Control Panel on the Start screen. For details, refer to “Pinning an app on the Start screen” from the section “Working with Windows® apps” in the Windows User Manual part of this document.
b) From the Control Panel, click Adjust screen resolution under Appearance and Personalization.
From the Desktop Mode screen
a) Launch the Desktop Mode from the Start screen.
b) Right click anywhere on your Desktop Mode screen. When the pop-up menu appears, click Personalize > Display > Change display settings.
Then adjust the resolution accordingly.
My speakers produce no sound. What should I check?
Ensure that you connect your speakers to the Line out port (lime) on the front panel or the rear panel.
Check if your speaker is connected to an electrical source and turned on.
Adjust your speakers’ volume.
Ensure that your computer’s system sounds are not Muted.
– If it is muted, the volume icon is displayed as a muted speaker icon. To enable the system sounds, click the icon from the Windows notification area, then click the speaker icon to unmute.
– If it is not muted, click the speaker icon and drag the slider to adjust the volume.
Connect your speakers to another computer to test if the speakers are working properly.
The DVD drive cannot read a disc. What could be the problem?
Check if the disc is placed with the label side facing up.
Check if the disc is centered in the tray, especially for the discs with non-standard size or shape.
Check if the disc is scratched or damaged.
The DVD drive eject button is not responding. How can I eject the disc?
1. On Windows® 7, click Start icon > Computer.
On Windows® 8.1, hover your mouse pointer over the lower left corner of Windows® desktop then right-click on the Start Screen’s thumbnail. From the popup menu, click File Explorer to open the Computer screen.
2. Right-click the DVD RW Drive icon, then click Eject from the menu.
What should I do if there is no power and the power indicator is off?
If you suspect incorrect power voltage:
– Set your computer’s power voltage switch to your area’s power requirements.
– Adjust the voltage settings. Ensure that the power cord is unplugged from the power outlet.
If your computer is not turned on:
– Press the power key on the front panel to ensure that your computer is turned on.
If your computer’s power cord is not properly connected:
– Ensure that the power cord is properly connected.
– Use other compatible power cord.
If you suspect PSU (Power supply unit) problems:
– Contact the ASUS Service Center about installing another PSU on your computer.
What is the caution regarding the Lithium-Ion battery?
Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.
How should I clean my Desktop PC?
Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any extra moisture with a dry cloth.
What surfaces should be avoided for placing the Desktop PC?
DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.
Should the Desktop PC be exposed to dirty or dusty environments or operated during a gas leak?
DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.
Can objects be placed on top of the Desktop PC or foreign objects inserted into it?
DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop PC.
Should the Desktop PC be exposed to strong magnetic or electrical fields?
DO NOT expose to strong magnetic or electrical fields.
Should the Desktop PC be exposed to liquids, rain, or moisture, or the modem used during electrical storms?
DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during electrical storms.
What are the battery safety warnings for the Desktop PC?
DO NOT throw the battery in fire.
DO NOT short circuit the contacts.
DO NOT disassemble the battery.
What is the recommended ambient temperature for using the Desktop PC?
Use this product in environments with ambient temperatures between 0°C (32°F) and 35°C (95°F).
Should the vents on the Desktop PC be covered?
DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.
Can damaged power cords, accessories, or other peripherals be used with the Desktop PC?
DO NOT use damaged power cords, accessories, or other peripherals.
How can electrical shock hazard be prevented when relocating the system?
To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.
What should be done before using an adapter or extension cord with the Desktop PC?
Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.
How do I ensure the power supply is set to the correct voltage?
Ensure that your power supply is set to the correct voltage in your area. If you are not sure about the voltage of the electrical outlet you are using, contact your local power company.
What should I do if the power supply is broken?
If the power supply is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer.
Where is the user manual located on the Desktop PC?
The user manual is located in the following folder in your Desktop PC: C:\Program Files(X86)\ASUS\eManual
What should I do if any items from the package contents are damaged or missing?
If any of the above items is damaged or missing, contact your retailer.
Are there any special considerations for using USB 3.0 ports?
DO NOT connect a keyboard / mouse to any USB 3.0 port when installing a Windows® operating system.
Due to USB 3.0 controller limitations, USB 3.0 devices can only be used under a Windows® OS environment and after the USB 3.0 driver installation.
USB 3.0 devices can only be used for data storage.
We strongly recommend that you connect USB 3.0 devices to USB 3.0 ports for a faster and better performance from your USB 3.0 devices.
What is the caution regarding the voltage selector switch?
Use this switch to select the appropriate system input voltage according to the voltage supply in your area. If the voltage supply in your area is 100-127V, set the switch to 115V. If the voltage supply in your area is 200-240V, set the switch to 230V. Setting the switch to 115V in a 230V environment or 230V in a 115V environment will seriously damage the system!
How do the audio ports function for different channel configurations (2.1, 4.1, 5.1, 7.1)?
The function of the audio ports varies based on the channel configuration. Please refer to the following table:
| Port | Headset 2.1-channel | 4.1-channel | 5.1-channel | 7.1-channel |
|---|---|---|---|---|
| Light Blue | Line In | Line In | Line In | Line In |
| Lime | Line Out | Front Speaker Out | Front Speaker Out | Front Speaker Out |
| Pink | Mic In | Mic In | Mic In | Mic In |
| Orange | – | – | Center/Subwoofer | Center/Subwoofer |
| Black | – | Rear Speaker Out | Rear Speaker Out | Rear Speaker Out |
| Gray | – | – | – | Side Speaker Out |
What do the LAN port LED indications mean?
| Activity/Link LED Status | Description | Speed LED Status | Description |
|---|---|---|---|
| OFF | No link | OFF | 10Mbps connection |
| ORANGE | Linked | ORANGE | 100Mbps connection |
| BLINKING | Data activity | GREEN | 1Gbps connection |
What is the importance of air vents on the chassis?
These vents allow air ventilation. DO NOT block the air vents on the chassis. Always provide proper ventilation for your computer.
How do I connect an external monitor using the ASUS Graphics Card (on selected models only)?
1. Connect a monitor to a display output port on the ASUS Graphics Card.
2. Plug the monitor to a power source.
Note: The display output ports on the ASUS Graphics Card may vary with different models.
How do I connect an external monitor using the onboard display output ports?
1. Connect a VGA monitor to the VGA port, or a DVI-D monitor to the DVI-D port, or an HDMI monitor to the HDMI port on the rear panel of your computer.
2. Plug the monitor to a power source.
Note: If your computer comes with an ASUS Graphics Card, the graphics card is set as the primary display device in the BIOS. Hence, connect your monitor to a display output port on the graphics card.
How do I connect a USB keyboard and a USB mouse?
Connect a USB keyboard and a USB mouse to the USB 2.0 ports on the rear panel of your computer.
How do I connect the power cord?
Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source.
How do I turn my computer ON?
1. Turn your monitor ON.
2. Press the power button on your computer.
3. Wait until the operating system loads automatically.
How do I shut down my Desktop PC?
On Windows® 7:
Click the Start icon, then click Shut down.
On Windows® 8.1:
From the Charms bar, click Settings, then click Power, and then select Shut down. Alternatively, from the Start screen, you can right-click the Start button (or press Windows key + X) and select Shut down or sign out > Shut down.
How do I put my Desktop PC to sleep in Windows 8.1?
From the Charms bar, click Settings, then click Power, and then select Sleep.
Alternatively, from the Start screen, you can right-click the Start button (or press Windows key + X) and select Shut down or sign out > Sleep.
How do I enter the BIOS Setup?
Press <Delete> or <F2> during POST (Power-On Self Test) to enter the BIOS Setup utility. If you miss the opportunity, you will need to restart your computer.
How do I connect a USB storage device?
Insert the USB storage device to a USB port on your computer. The USB ports are available on the front and rear panels.
How do I remove a USB storage device safely?
To remove a USB storage device:
1. On Windows® 7: Click the Safely Remove Hardware and Eject Media icon in the notification area. Select the USB device you want to remove, and wait for the Safe to Remove Hardware message.
On Windows® 8.1: From the Desktop Mode, click the Safely Remove Hardware and Eject Media icon in the notification area. Select the USB device you want to remove, and wait for the Safe to Remove Hardware message.
2. Unplug the USB storage device from your computer.
IMPORTANT! Removing the USB storage device without using the Safely Remove Hardware and Eject Media option may cause data loss or damage to your USB storage device.
How do I connect a headphone and microphone or speakers?
Connect your headphone to the headphone port and your microphone to the microphone port on the front panel of your computer. Your Desktop PC supports 2.1, 4.1, 5.1, and 7.1-channel stereo speakers via the audio I/O ports on the rear panel. Refer to the audio port configuration table for specific port functions based on your speaker setup.
How do I set up multiple displays?
1. Turn off your computer.
2. Connect the two monitors to your computer and connect the power cords to the monitors. Refer to the “Setting up your computer” section for details on how to connect a monitor to your computer.
When a graphics card is installed in your computer, connect the monitors on the output ports of the graphics card.
Note: For some graphic cards, only the monitor that is set to be the primary display has display during POST. The dual display function works only under Windows.
How do I connect an HDTV?
Connect a High Definition TV (HDTV) to the HDMI port of your computer.
You need an HDMI cable to connect the HDTV and the computer. The HDMI cable is purchased separately.
To get the best display performance, ensure that your HDMI cable is less than 15 meters.
After connecting, you may need to configure the Screen Resolution settings.
How can I maintain proper posture when using my Desktop PC?
Position your computer chair to make sure that your elbows are at or slightly above the keyboard to get a comfortable typing position.
Adjust the height of your chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs. If necessary, use a footrest to raise the level of your knees.
Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward.
Sit upright with your knees, elbows and hips at an approximately 90° angle when you are at the PC.
Place the monitor directly in front of you, and turn the top of the monitor screen even with your eye level so that your eyes look slightly downward.
Keep the mouse close to the keyboard, and if necessary, use a wrist rest for support to reduce the pressure on your wrists while typing.
Use your Desktop PC in a comfortably-lit area, and keep it away from sources of glare such as windows and straight sunlight.
Take regular mini-breaks from using your Desktop PC.
How do I use the memory card reader?
1. Insert the memory card into the card slot. A memory card is keyed so that it fits in only one direction. DO NOT force a card into a slot to avoid damaging the card. You can place media in one or more of the card slots and use each media independently. Place only one memory card in a slot at one time.
2. Select a program from the AutoPlay window to access your files.
– On Windows® 7, if AutoPlay is NOT enabled, click the Windows® 7 Start button, click Computer, and then double-click the memory card icon.
– On Windows® 8.1, if AutoPlay is NOT enabled, hover your mouse pointer over the lower left corner of Windows® desktop then right-click on the Start screen’s thumbnail. From the popup menu, click File Explorer, and then double-click the memory card icon.
Each card slot has its own drive icon which is displayed on the Computer screen.
3. When finished, right-click the memory card drive icon on the Computer screen, click Eject, and then remove the card.
– On Windows® 8.1, to open the Computer screen, hover your mouse pointer over the lower left corner of Windows® desktop then right-click on the Start screen’s thumbnail. From the popup menu, click File Explorer.
Never remove cards while or immediately after reading, copying, formatting, or deleting data on the card or else data loss may occur.
To prevent data loss, use “Safely Remove Hardware and Eject Media” in the Windows® notification area before removing the memory card.
How do I insert an optical disc?
1. While your system is on, press the eject button below the drive bay cover to open the tray.
2. Place the disc to the optical drive with the label side facing up.
3. Push the tray to close it.
4. Select a program from the AutoPlay window to access your files.
If AutoPlay is NOT enabled:
– On Windows® 7, click the Start > Computer, and double-click the CD/DVD drive icon.
– On Windows® 8.1, hover your mouse pointer over the lower left corner of Windows® desktop then right-click on the Start screen’s thumbnail. From the popup menu, click File Explorer, and then double-click the CD/DVD drive icon.
How do I remove an optical disc?
1. While the system is on, do either of the following to eject the tray:
– Press the eject button below the drive bay cover.
– Right-click the CD/DVD drive icon on the Computer screen, and click Eject.
To open the Computer screen on Windows® 8.1, hover your mouse pointer over the lower left corner of Windows® desktop then right-click on the Start screen’s thumbnail. From the popup menu, click File Explorer to open the Computer screen.
2. Remove the disc from the disc tray.
How do I connect to the Internet via a DSL/cable modem (wired connection)?
1. Set up your DSL/cable modem. Refer to the documentation that came with your DSL/cable modem.
2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to a DSL/cable modem.
3. Turn on the DSL/cable modem and your computer.
4. Configure the necessary Internet connection settings. Contact your network administrator for details or assistance. For details on configuration, refer to the “Configuring the Internet connection settings” section in the Windows® 7 / Windows® 8.1 User Manual part of this document.
How do I connect to a local area network (LAN) (wired connection)?
1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to your LAN.
2. Turn on your computer.
3. Configure the necessary Internet connection settings. Contact your network administrator for details or assistance. For details on configuration, refer to the “Configuring the Internet connection settings” section in the Windows® 7 / Windows® 8.1 User Manual part of this document.
How do I connect to the Internet wirelessly (on selected models only)?
To establish a wireless connection, you need to connect to a wireless access point (AP).
To increase the range and sensitivity of the wireless radio signal, connect the external antennas (optional items) to the antenna connectors on the ASUS WLAN Card.
Place the antennas on the top of your computer for the best wireless performance.
For details on configuration, refer to the “Configuring the Internet connection settings” section in the Windows® 7 / Windows® 8.1 User Manual part of this document.
How do I configure the screen resolution settings?
To configure the screen resolution settings:
On Windows® 7:
1. Right-click anywhere on your Windows desktop. When the pop-up menu appears, click Screen resolution.
2. In the Screen Resolution settings screen, do any of the following:
– To change the display output for your monitor, select from the Display drop-down list.
– To change the screen resolution, select from the Resolution drop-down list. Select the recommended resolution to get the best display features from your monitor.
– To change the display orientation, select from the Orientation drop-down list.
3. Click Apply or OK. Then click Keep Changes on the confirmation message.
On Windows® 8.1:
From the Desktop Mode screen:
1. Launch the Desktop Mode from the Start screen.
2. Right-click anywhere on your Desktop Mode screen. When the pop-up menu appears, click Screen resolution.
3. In the Screen Resolution settings screen, do any of the following:
– To change the display output for your monitor, select from the Display drop-down list.
– To change the screen resolution, select from the Resolution drop-down list. Select the recommended resolution to get the best display features from your monitor.
– To change the display orientation, select from the Orientation drop-down list.
4. Click Apply or OK. Then click Keep changes on the confirmation message.
How do I configure Internet connection settings in Windows?
The general steps involve accessing the Network and Sharing Center and setting up a new connection or network. The specific steps vary slightly between Windows 7 and Windows 8.1, and depend on the type of connection (Broadband PPPoE, Dial-up, Wireless).
On Windows® 7:
1. Click the Start icon, then click Control Panel.
2. Click Network and Internet, then click Network and Sharing Center.
3. Click Set up a new connection or network.
4. Choose a connection option (e.g., Connect to the Internet, Set up a wireless, ad hoc, or dial-up network) and follow the on-screen instructions, providing necessary information like username, password, and wireless network key if applicable.
On Windows® 8.1:
From the Desktop Mode:
1. Launch the Desktop Mode from the Start screen.
2. Right-click the network icon in the notification area, then click Open Network and Sharing Center.
3. Click Set up a new connection or network.
4. Choose a connection option and follow the on-screen instructions.
For Wireless Connection (Windows 8.1):
1. From the Charms bar, click Settings, then click the Network icon.
2. Select your Wi-Fi network from the list, click Connect.
3. Enter the network security key if prompted.
You may need to contact your Internet Service Provider (ISP) or network administrator for specific connection details.
How do I recover my system?
On Windows® 7:
System Restore allows you to restore your computer’s system files to an earlier point in time.
1. Click the Start icon > All Programs > Accessories > System Tools > System Restore.
2. Follow the on-screen instructions. Choose a restore point and proceed with the restoration.
Using a system repair disc (if created):
1. Insert the system repair disc into the optical drive.
2. Restart your computer. Press any key when prompted to boot from the CD or DVD.
3. Select your language settings, and then click Next.
4. Select Repair your computer.
5. Select System Restore from System Recovery Options.
On Windows® 8.1:
Windows 8.1 offers several recovery options:
1. Refresh your PC without affecting your files: Reinstalls Windows and keeps your personal files and settings. Apps from websites and DVDs will be removed.
– From the Charms bar, go to Settings > Change PC settings > Update and recovery > Recovery.
– Under “Refresh your PC without affecting your files”, click Get started and follow the instructions.
2. Remove everything and reinstall Windows: This will delete all your personal files, apps, and settings and then reinstall Windows.
– From the Charms bar, go to Settings > Change PC settings > Update and recovery > Recovery.
– Under “Remove everything and reinstall Windows”, click Get started and follow the instructions.
3. Advanced startup: Allows you to boot from a device (like a USB drive or DVD), change Windows startup settings, or restore Windows from a system image.
– From the Charms bar, go to Settings > Change PC settings > Update and recovery > Recovery.
– Under “Advanced startup”, click Restart now. Once your PC restarts, you can choose an option.
You may be asked to insert recovery media (like a DVD or USB drive) that came with your PC or that you created.
How do I pin an app to the Start screen in Windows 8.1?
1. Launch the All Apps screen. You can do this by swiping up from the middle of the Start screen or clicking the down arrow icon that appears on the Start screen.
2. In the All Apps screen, find the app you want to pin.
3. Right-click on the app (or press and hold if using touch).
4. From the options that appear at the bottom of the screen, select “Pin to Start”.
My computer cannot be powered on and the power LED on the front panel does not light up. What should I do?
Check if your computer is properly connected.
Check if the wall outlet is functioning.
Check if the Power Supply Unit is switched on. Refer to the section “Turning your computer ON” in Chapter 1.
My computer hangs. What should I do?
Do the following to close the programs that are not responding:
1. Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard, then click Task Manager.
2. Do the following based on the operating system:
On Windows® 7:
a) Click the Applications tab.
b) Select the program that is not responding, then click End Task.
On Windows® 8.1:
Under Task Manager in the Processes tab, select the program that is not responding, then click End Task.
If the keyboard is not responding, press and hold the Power button until the computer shuts down. Then press the Power button to turn it on.
I cannot connect to a wireless network using the ASUS WLAN Card (on selected models only). What should I do?
Ensure that you enter the correct network security key for the wireless network you want to connect to.
Connect the external antennas (optional) to the antenna connectors on the ASUS WLAN Card and place the antennas on top of your computer chassis for the best wireless performance.
The arrow keys on the number key pad are not working. What should I do?
Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on the number key pad are used to input numbers only. Press the Number Lock key to turn the LED off if you want to use the arrow keys on the number key pad.
There is no display on the monitor. What should I do?
Check if the monitor is powered on.
Ensure that your monitor is properly connected to the video output port on your computer.
If your computer comes with a discrete graphics card, ensure that you connect your monitor to a video output port on the discrete graphics card.
Check if any of the pins on the monitor video connector is bent. If you discover bent pins, replace the monitor video connector cable.
Check if your monitor is plugged to a power source properly.
Refer to the documentation that came with your monitor for more troubleshooting information.
When using multiple monitors, only one monitor has display. What could be the issue?
Ensure that both monitors are powered on.
During POST, only the monitor connected to the VGA port has display. The dual display function works only under Windows.
When a graphics card is installed on your computer, ensure that you connect the monitors to the output port on the graphics card.
Check if the multiple displays settings are correct.
My computer cannot detect my USB storage device. What should I do?
The first time you connect your USB storage device to your computer, Windows automatically installs a driver for it. Wait for a while and go to My Computer to check if the USB storage device is detected.
Connect your USB storage device to another computer to test if the USB storage device is broken or malfunctions.
How can I restore or undo changes to my computer’s system settings without affecting my personal files or data?
On Windows® 7:
The Windows® System Restore feature allows you to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos. For more details, refer to the section “Restoring your system” in the Windows User Manual part of this document.
On Windows® 8.1:
You can use Windows® 8.1 Refresh everything without affecting your files recovery option to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos. To use this recovery option, click Settings > PC Settings > Update and recovery > Recovery from the Charms bar, select Refresh everything without affecting your files, and click Get Started.
The picture on the HDTV is distorted. How can I fix this?
It is caused by the different resolutions of your monitor and your HDTV. Adjust the screen resolution to fit your HDTV. To change the screen resolution:
On Windows® 7:
1. Do any of the following to open the Screen Resolution setting screen:
– Click Start icon > Control Panel > Appearance and Personalization > Display > Change display settings.
– Right click anywhere on your Windows desktop. When the pop-up menu appears, click Personalize > Display > Change display settings.
2. Adjust the resolution. Refer to the documentation came with your HDTV for the resolution.
3. Click Apply or OK. Then click Keep Changes on the confirmation message.
On Windows® 8.1:
Do any of the following to open the Screen Resolution setting screen:
From the Start screen
a) Launch the All Apps screen and pin Control Panel on the Start screen. For details, refer to “Pinning an app on the Start screen” from the section “Working with Windows® apps” in the Windows User Manual part of this document.
b) From the Control Panel, click Adjust screen resolution under Appearance and Personalization.
From the Desktop Mode screen
a) Launch the Desktop Mode from the Start screen.
b) Right click anywhere on your Desktop Mode screen. When the pop-up menu appears, click Personalize > Display > Change display settings.
Then adjust the resolution accordingly.
My speakers produce no sound. What should I check?
Ensure that you connect your speakers to the Line out port (lime) on the front panel or the rear panel.
Check if your speaker is connected to an electrical source and turned on.
Adjust your speakers’ volume.
Ensure that your computer’s system sounds are not Muted.
– If it is muted, the volume icon is displayed as a muted speaker icon. To enable the system sounds, click the icon from the Windows notification area, then click the speaker icon to unmute.
– If it is not muted, click the speaker icon and drag the slider to adjust the volume.
Connect your speakers to another computer to test if the speakers are working properly.
The DVD drive cannot read a disc. What could be the problem?
Check if the disc is placed with the label side facing up.
Check if the disc is centered in the tray, especially for the discs with non-standard size or shape.
Check if the disc is scratched or damaged.
The DVD drive eject button is not responding. How can I eject the disc?
1. On Windows® 7, click Start icon > Computer.
On Windows® 8.1, hover your mouse pointer over the lower left corner of Windows® desktop then right-click on the Start Screen’s thumbnail. From the popup menu, click File Explorer to open the Computer screen.
2. Right-click the DVD RW Drive icon, then click Eject from the menu.
What should I do if there is no power and the power indicator is off?
If you suspect incorrect power voltage:
– Set your computer’s power voltage switch to your area’s power requirements.
– Adjust the voltage settings. Ensure that the power cord is unplugged from the power outlet.
If your computer is not turned on:
– Press the power key on the front panel to ensure that your computer is turned on.
If your computer’s power cord is not properly connected:
– Ensure that the power cord is properly connected.
– Use other compatible power cord.
If you suspect PSU (Power supply unit) problems:
– Contact the ASUS Service Center about installing another PSU on your computer.
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