PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M (01) PDF Document

Here is a list of the controls on your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset:

Volume up/down wheel: Rotates to adjust volume.

Call button: Press to interact with Microsoft Teams (model specific), make, answer, end a call.

Play/pause music button: Press to play or pause music.

Power button: Toggles power on and off.

Bluetooth pairing button: Press and hold to enter pairing mode.

Active Noise Canceling (ANC) switch: Toggles ANC on and off.

USB port/Charge port: For charging or connecting to a computer as a wired headset.

Mute/unmute button: Press to mute or unmute during a call. Also enables your voice assistant when not on a call.

Headset LEDs: Indicate status.

NOTE: Functionality varies by application. Controls may not function with web-based apps.

Your BT700 Bluetooth USB adapter comes pre-paired to your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset. Follow these steps to connect:

1. Insert the BT700 Bluetooth USB adapter into your laptop or PC.

2. The connection is successful when you hear “PC connected” and the USB adapter LED turns solid.

3. Your headset is now the default audio device.

For calls, you may need to go to your sound control panel to select the PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset. Additionally, you can use the headset in a wired mode by connecting it to your computer with the provided USB cable. Connect the headset to a USB port on your computer.

Your high-fidelity BT700 Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter.

For Windows:

1. To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab.

2. Select your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M, set it as the Default Device and click OK.

3. To mute music when you make or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

For Mac:

1. To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound.

2. On both the Input and Output tabs, select your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset.

To pair your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset to a mobile device, follow these steps:

1. Slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue.

2. Activate Bluetooth on your phone and set it to search for new devices.

3. Select “Poly VFOCUS2” from the list of devices.

4. Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.

To enter pair mode on your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset, slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue.

Your BT700 USB adapter is pre-paired to your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset. In the event that your adapter is disconnected, you will need to pair it again.

1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.

2. Put your headset in pair mode by sliding and holding the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue.

3. Put your adapter into pair mode by pressing and holding the recessed pair button with a pen or paperclip until the adapter flashes red and blue.

Pairing is successful when you hear “pairing successful” and “PC connected” and the Bluetooth USB adapter LED is solid. If the pairing attempt fails because it is out of time, you will hear “pairing incomplete.” If this happens, try the pairing process again.

To wear the PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M on the right or left side, rotate the microphone boom up and over. The boom can be adjusted for better voice pickup.

Important: For true stereo sound, wear the boom on your right side.

You can charge your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset using the charge stand or the micro USB cable.

Using the Charge Stand:

1. Connect the charge stand to a powered USB port on your computer or a wall charger.

2. Place the headset on the charge stand.

The headset LEDs flash when charging and turn off when fully charged. It takes approximately 2 hours to fully charge the headset.

Using the Micro USB Cable:

1. Connect the micro USB cable to your headset and to a powered USB port on your computer or a wall charger.

The headset LEDs flash when charging and turn off when fully charged. It takes approximately 2 hours to fully charge the headset.

There are three ways to check the battery status of your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset:

1. With the headset powered on, tap the Call button and listen to the voice alert.

2. View the headset LEDs when it is charging.

3. Use the Poly Lens Desktop App to view the battery status.

You can use the Poly Lens Desktop App to customize your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M behavior through advanced settings and options. You can download the software to change settings, update firmware, and manage your device.

Keeping your firmware up-to-date is important to improve performance and add new features to your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M. To update your firmware, use the Poly Lens App with your computer.

1. With the Poly Lens App, check for updates.

2. Select the updates to start the update process.

While updating:

• Do not use your headset.

• Do not start a second update from a second device.

• Do not stream media.

• Do not answer or place a call.

Power On/Off: Slide the Power switch to turn on or off.

Adjust Volume: Rotate the volume wheel forward (+) or backward (-) to adjust the volume.

Adjust Headset Microphone Volume (Softphone): Place a test softphone call and adjust the softphone volume and PC sound volume accordingly.

Play/Pause Audio: Tap the Play/pause button. (Functionality varies by application).

Track Selection: Double-tap the Play/pause button to skip to the next track. Triple-tap the Play/pause button to play the previous track. (Functionality varies by application).

Voice Assistant (Siri, Google Assistant): If your phone’s voice assistant is enabled, press and hold the Mute button for 2 seconds when not on a call. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

Here are the call controls for your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M:

Your headset’s Call button is also the Microsoft Teams button. Note that you must have the Microsoft Teams desktop app for this functionality.

Active Noise Canceling (ANC) on your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M reduces external noise and enhances your music and sound quality. To use ANC, slide the switch to turn it on or off. ANC is on by default.

The smart sensors in your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M respond when you put on or take off your headphones. You can customize the sensor settings in the Poly Lens App.

You may need to reset the sensors if they are not working as expected. To reset the sensors on your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M, follow these steps:

1. Wearing the headset, tap the Call button to test the sensors.

2. A talk time voice alert means the sensors are working. A tone or lack of voice prompts means the sensors need to be reset.

3. To reset the sensors, power on the headset, connect it to a USB cable and plug the cable into your computer’s USB port or a wall adapter. Place the headset on a flat, non-metallic surface for more than 10 seconds.

You can disable your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset’s smart sensors in two ways:

1. Manage sensors through the Poly Lens App.

2. Press and hold both the Mute and Call buttons for more than 6 seconds until the LED flashes purple then red. Repeat to reactivate; the LED flashes purple then blue.

NOTE: Sensors are disabled while streaming audio.

The headset LEDs on the earcups of your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M turn red to inform others that you are on a call. You can manage these settings in the Poly Lens App.

If you leave your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset powered on but out of range of its paired phone or USB adapter for more than 7 days, your headset conserves its battery power by entering DeepSleep mode. Once back in range with your phone or USB adapter, press the Call control button to exit DeepSleep mode.

It is easy to answer calls from two devices (including softphone) with your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset. When on a call, you will hear a ringtone notification of the incoming call from the second paired device. To answer a second call from the other device, you must first end the current call by tapping the Call button. Once you end the first call, the new call automatically rings, and you can tap the Call button again to answer it. If you choose not to answer the second call, it will go to voicemail.

To change the language of the voice prompts on your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M, you must use the Poly Lens App. You can load a different language onto your headset using this application.

If you experience poor audio quality or call audio cutting out on your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M, try the following:

• Decrease the distance between your headset and your phone or computer, as you may be out of range.

• Move away from Wi-Fi routers, cordless phones, or other Wi-Fi devices as you may experience interference.

• Ensure your headset has a direct line of sight to your phone or computer. The human body can obstruct the signal.

• Check the audio settings of your softphone and ensure your headset is selected as the speaker and microphone device.

If your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M headset becomes unstable, you can try resetting it. With the headset charged and powered on, press and hold both the Call and Mute buttons for 4 seconds. The LEDs will flash purple 4 times, with an audible tone for each flash. Once completed, the headset will enter pairing mode and the LEDs will flash red/blue.

If you cannot hear callers or music, please check the following:

• Ensure your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M is paired to your phone or computer.

• Check if your headset is selected as the playback device in your computer’s sound settings.

• Make sure the headset is powered on and the battery is not critically low.

• Confirm the headset sensors are working correctly. You may need to reset them.

• If sensors are not functioning as desired, you can disable them via the Poly Lens App or by holding the Mute and Call buttons.

If callers cannot hear you, please check the following:

• Ensure your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M is paired to your phone or computer.

• Make sure your headset is not muted. The Mute button is red when muted.

• Check the position of the microphone boom and ensure it is positioned correctly near your mouth.

• Verify that your headset is set as the default recording device in your computer’s sound settings or softphone application.

If your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M is not working with Microsoft Teams, try these steps:

• Ensure your headset is connected to your computer via the included BT700 adapter.

• Make sure that Microsoft Teams is set as your target softphone in the Poly Lens Desktop App.

• In Microsoft Teams audio settings, select your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M as both the speaker and microphone.

The contents of the box for your PLANTRONICS + POLYCOM VOYAGER FOCUS 2 UC VFOCUS2-M may vary but typically include:

• Headset

• Charge stand (model varies)

• Bluetooth USB adapter (BT700)

• USB cable

• Travel case

• User guide