PLANTRONICS POLYCOM POLY SYNC 20 (01) PDF MANUAL

PLANTRONICS POLYCOM POLY SYNC 20 (01) PDF SUMMARY:

How do I set up the speakerphone for mobile use?

Activate Bluetooth on your mobile device and set it to search for new devices, then select “Poly Sync 20.” Pairing is successful when you hear “pairing successful” and the LED flashes blue.

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How do I set up the speakerphone for corded use?

Connect the USB cable from the speakerphone to the USB port on your computer.

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How do I set up the speakerphone using a USB adapter?

Power on your speakerphone and insert the Bluetooth USB adapter into your computer. Connection is successful when you hear “PC connected” and the USB adapter turns solid. Note that adapter design may vary.

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How do I configure the USB adapter to play music on Windows?

Go to Start menu > Control Panel > Sound > Playback tab. Select Plantronics BT600, set it as the Default Device and click OK. To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

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How do I configure the USB adapter to play music on Mac?

Go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Plantronics BT600.

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How do I charge the speakerphone?

Charge the speakerphone via USB using your computer or a USB AC adapter (not provided). Allow 4 hours for a full charge.

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How do I charge my mobile phone with the speakerphone?

With the speakerphone powered on, charge your phone by connecting your phone’s charge cable to the speakerphone USB-A port (cable not provided). The speakerphone battery level must be medium or higher. Note that the connection provides power only.

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How do I load the software?

Download Plantronics Hub for Windows/Mac by visiting poly.com/software. Download Plantronics Hub for iOS/Android by visiting poly.com/software, the App Store or Google Play.

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How do I power the speakerphone on or off?

Press the Power button for 2 seconds to power on or off. The LED bar illuminates when powered on.

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How do I answer or end a call?

Press the Call button.

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How do I use the Microsoft Teams button?

Press the Teams button to interact with Microsoft Teams when not on a call. Note that the Microsoft Teams application must be installed and is not supported for mobile use.

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How do I mute or unmute the microphones?

During an active call, press the Mute button to mute or unmute the microphones. Manage mute settings in Plantronics Hub.

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How do I adjust the volume?

Press the Volume up (+) or down (-) buttons to increase or decrease volume.

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How do I use the voice assistant?

Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

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How do I customize the speakerphone’s custom button?

Select your Custom button feature in Plantronics Hub. Choose from: Play/pause audio (default), Device status check, Clear trusted device list, Default voice assistant (Siri, Google Assistant), Redial, or Hold/resume call.

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How do I attach the lanyard?

Insert the loop through one side of the slot and push through to the other side. Thread the lanyard through the loop and pull to secure. The lanyard slot is located on the side of the speakerphone. Note that the lanyard is included in the box.

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How do I update the firmware?

Update your firmware using your computer or mobile device with Plantronics Hub. Download at poly.com/software. Do not use your Poly device until the update is complete, disconnect your Poly device from paired devices, do not start a second update from a second device, do not stream media on your smartphone, and do not answer or place a call. If you receive a lot of calls, emails or texts, try turning on the Do Not Disturb feature in your smartphone’s settings while you update.

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What should I do if I have several failed attempts at an over-the-air firmware update, or if my device becomes unresponsive?

Download and install Plantronics Hub for Windows/Mac at poly.com/software. Connect your device to your computer using a USB cable. Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your Product ID (PID) to complete the recovery.

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Where can I find the Product ID (PID)?

You can find your Product ID (PID) in the Plantronics Hub app’s device recovery instructions or the Plantronics Hub app’s home screen.