PLANTRONICS BLACKWIRE C210 (01) PDF Document

The PLANTRONICS BLACKWIRE C210 USB headset is automatically powered on when inserted into the USB port of the computer.

1. Adjust the Headband

Lengthen or shorten the band until it fits comfortably. The foam cushions should sit comfortably over the centre of your ears.

2. Adjust the Boom and Microphone

Rotate the boom so it is aligned with your mouth. Shorten or lengthen the microphone so it is approximately two finger widths from the corner of your mouth.

The inline controls have the following functions:

• Mute/Unmute LED: Indicates when the microphone is muted.

• Volume Up: Press the (+) button to increase listening volume.

• Volume Down: Press the (-) button to decrease listening volume.

• Answer/End: Press to answer or end a call. This function requires Plantronics software to be installed.

We recommend that you install the Plantronics software. Though your PLANTRONICS BLACKWIRE C210 headset will operate without it, the software is required in order to use the call answer/end function with your Unified Communications application from the inline control.

For the ability to remotely detect and answer/end a call from your softphone application via the headset call control button, you must install the Plantronics software.

1. If a Plantronics CD is provided, insert the CD and follow the installation instructions.

2. Or, you may download the latest version of this software.

3. Your softphone may require you to choose which audio device you wish to use. Please refer to softphone documentation for details.

When using Plantronics software with a compatible softphone:

• To make a call, simply dial the number via your softphone application.

• To answer or end a call, press the answer/end button on the headset’s inline control.

If your softphone is not currently supported by Plantronics software, remote detection and answer/end via the headset does not function. You must answer the call from the softphone.

• To increase listening volume, press the volume up (+) button.

• To decrease listening volume, press the volume down (-) button.

• To adjust the listen or speak volume of the softphone, please refer to the softphone user documentation.

• To adjust the speak volume of the audio device on the computer, use the Sound and Audio Device section on the Control Panel.

During a call, briefly press the mute button to mute the microphone. When muted, the Mute LED will be lit. To unmute, press the button again.

WARNING: Do not use headphones/headsets at high volumes for an extended period of time. Doing so can cause hearing loss. Always listen at moderate levels.

• The USB headset is not set as the default audio device. Use the Audio settings in Windows under Sounds and Audio Devices to select “Blackwire C210/C220” as the audio device.

• Listening volume is too low. Press the volume up button on the headset.

• Headset is muted. Press the mute button on the headset to unmute the microphone.

• Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.

• The USB headset is not set as the default Voice device. Use the Voice settings in Windows under Sounds and Audio Devices to select “Blackwire C210/C220” as the voice device.

• Lower the listen volume on your softphone until the distortion disappears.

• Adjust volume on headset.

The USB headset will set itself as the default audio device in Windows. Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio.

When a PC goes into standby or hibernation, the USB headset no longer is powered on. Be sure your PC is in an active state.

• Check the compatibility list to ensure your softphone is compatible for remote answer and disconnect.

• When a PC goes into standby or hibernation, the USB headset is no longer powered on. Be sure your PC is in an active state.

• Be sure Plantronics software is installed and running.