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What are the PC requirements for using the Update Tool with my MITSUBISHI ELECTRIC AE-50A?
To use the Update Tool for your MITSUBISHI ELECTRIC AE-50A, your PC must meet the following requirements:
| Item | Requirements |
|---|---|
| CPU | 1 GHz or better (at least 2 GHz recommended) |
| Memory | 2 GB or better |
| Screen resolution | 1024 x 768 or better |
| OS | Microsoft® Windows® 11 (64bit)*¹ Microsoft® Windows® 10 (64bit)*¹ Microsoft® Windows® 8.1 (64bit)*¹ Must meet the minimum requirements of the OS |
| Internal LAN port or LAN card | 100 BASE-TX or better |
| Pointing device | Mouse, etc. |
*¹ Verified to work on the Pro edition.
Note:
• .NET Framework 4.8 or later is required. When installing the Update Tool, the page will jump to the download site if .NET Framework 4.8 or later is not installed.
• The use of the latest version of the OS is recommended.
What is the proper way to connect my MITSUBISHI ELECTRIC AE-50A to a LAN for an update?
When connecting the MITSUBISHI ELECTRIC AE-50A via a LAN for an update, be sure to use the “LAN1” port.
What system restrictions should I be aware of when updating my MITSUBISHI ELECTRIC AE-50A?
Before updating your MITSUBISHI ELECTRIC AE-50A, please be aware of the following restrictions:
• The AE-200 Update Tool is exclusively used for AE-200/AE-50/EW-50. Do not use this tool for other products.
• The MITSUBISHI ELECTRIC AE-50A software cannot be downgraded to an earlier version.
• Up to 50 controllers can be updated at the same time.
• Communication between the controller and the air conditioning units will stop during the update. An error sign may appear on local remote controllers, but the units will continue operation. Note that Mr. Slim indoor units or systems with no local remote controllers may detect a communication error and come to an abnormal stop.
• Up to 60-minute worth of energy management data and billing function data will not be recorded during the update.
• If the Pulse Input (PI) function is used, pulses input during the software update will not be counted.
• Record the operation status of the air conditioning units immediately before updating. After the update, check the operation status and manually operate the units as necessary.
• Scheduled operations, billing function, Peak Cut control, and energy management function will be disabled during the update. Check the settings of these functions beforehand and update when it does not affect them.
• If you use the functions in the table below, avoid updating during the time period indicated.
| Function in use | Time period in which the update is prohibited |
|---|---|
| Electricity charge apportioning function (with Charge Calculation Tool) | AM 5:00 – 5:10 |
| Electricity charge apportioning function (with TG-2000A) | AM 4:05 – 4:35 |
| Malfunction log backup (with TG-2000A) | AM 0:05 – 0:15 |
| Peak Cut data backup (with TG-2000A) | AM 2:00 – 2:10 |
| Measurement trend data backup (with PI controller, AI controller, or TG-2000A) | AM 1:05 – 1:15 |
How do I install the Update Tool for my MITSUBISHI ELECTRIC AE-50A?
Before starting, check that .NET Framework version 4.8 is installed. You can check this in the Control Panel under Programs and Features.
Follow these procedures to install the Update Tool:
1. Double-click the “AE-200 UpdateTool_V***.msi” file that was downloaded.
2. If a “Security Warning” message appears, click [Run].
3. When the “Setup Wizard” screen appears, click [Next].
4. Read the “License Agreement”, select [I Agree], and click [Next].
5. On the “Select Installation Folder” screen, select the destination folder and click [Next]. To allow all PC users to access the tool, ensure the [Everyone] checkbox is selected.
6. When the “Confirm Installation” screen appears, click [Next].
7. The Update Tool will be installed. Please wait for the process to complete.
8. Once the installation is complete, click [Close].
How do I set my PC’s IP address to communicate with the MITSUBISHI ELECTRIC AE-50A?
To send data from the Update Tool to your MITSUBISHI ELECTRIC AE-50A, you must set your PC’s IP address to be on the same network. For example, if the controller’s IP address is 192.168.11.1, your PC’s IP address could be 192.168.11.150.
1. Open the Control Panel on your PC.
2. Click [Network and Sharing Center] > [Change adapter settings]. Double-click the [Ethernet] icon.
3. In the “Ethernet status” window, click [Properties].
4. Select [Internet Protocol Version 4 (TCP/IPv4)] and click [Properties].
5. Check the radio button next to [Use the following IP address].
6. Enter the PC’s IP address (e.g., 192.168.11.150) in the “IP address” field.
7. Enter the subnet mask (e.g., 255.255.255.0) in the “Subnet mask” field.
8. If necessary, enter the gateway address in the “Default gateway” field.
9. Keep clicking [OK] or [Close] to close all windows.
Important: Consult the system administrator to decide the IP, subnet mask, and gateway addresses. Take a note of the existing settings before changing them.
What is the overall process for using the Update Tool on my MITSUBISHI ELECTRIC AE-50A?
The process for updating your MITSUBISHI ELECTRIC AE-50A using the Update Tool follows these steps:
1. Open the Update Tool to view the Main screen.
2. Input the IP address of the centralized controller(s).
3. Click “Acquire data” to check the current version of the controller(s).
4. Select the appropriate update file.
5. Click “Update” and enter the ID and password on the authentication screen.
6. The update process will begin.
7. Confirm that the update has completed successfully.
What are the functions of the main screen components in the MITSUBISHI ELECTRIC AE-50A Update Tool?
| Function | Operation method | Description |
|---|---|---|
| Menu bar | Operations such as to load the TXT file in which the destination IP addresses are entered, save the entered destination IP addresses, exit the Update Tool, and to check the version information are possible. | Includes operations for loading IP addresses from a TXT file and saving the IP addresses of centralized controllers. |
| Update file selection | Select the update file for the centralized controller. | Used for selecting the update file. |
| IP address setting | The area in which settings of the IP address of the centralized controller to be updated are made. | Used for inputting the IP addresses of centralized controllers. |
| Centralized controller system information | The system information of a given centralized controller is displayed. | Displays model name, version, and serial number. |
| Centralized controller status | The status regarding the update of a given centralized controller is displayed. | Shows the status of data acquisition and the update process. |
| [Acquire data] | Click to acquire the system information of the centralized controllers whose IP address is entered in the IP address setting area. | Used for checking the versions of the centralized controllers. |
| [Update] | Click to update the centralized controllers whose IP address is entered in the IP address setting area. | Used for updating the centralized controllers. |
Note: Up to 50 centralized controllers can be updated at the same time.
What operations are available in the menu bar of the Update Tool?
The menu bar contains File and Help menus with the following options:
[1] Open TXT file
Click [File] > [Open] to load a TXT file containing the destination IP addresses.
[2] Save TXT file
Click [File] > [Save] to save the IP addresses currently entered in the tool to a TXT file on the PC.
[3] Exit Update Tool
Click [File] > [Exit] to close the Update Tool.
[4] Version information
Click [Help] > [About] to display the current version of the Update Tool software.
How do I input the IP addresses of the MITSUBISHI ELECTRIC AE-50A controllers I want to update?
There are two methods to input IP addresses:
Method 1: Inputting IP Addresses Directly
1. In the “Centralized controller to be updated” section of the main screen, enter the IP address of each controller in the “Destination IP address” column.
Important: Enter the IP address in one-byte characters in the format [XXX.XXX.XXX.XXX] (e.g., 192.168.1.1). Do not enter any other characters, including tabs or spaces.
Method 2: Loading IP Addresses from a TXT file
1. Using a text editor like Notepad, create a TXT file. Enter one IP address per line.
2. In the Update Tool, click [File] > [Open].
3. A file selection screen will appear. Select the TXT file you created and click [Open].
4. The IP addresses from the file will be loaded and displayed in the “Destination IP address” column.
Note: Up to 50 IP addresses can be loaded. A blank line in the TXT file will appear as a blank line in the tool.
How do I check the current software version of my MITSUBISHI ELECTRIC AE-50A using the Update Tool?
1. After inputting the IP addresses of the controllers, click the [Acquire data] button on the main screen.
2. The tool will communicate with each controller. The “Status” column will display messages about the data acquisition process. Once successful, the “Model name”, “Version”, and “Serial No.” for each controller will be displayed.
What do the different “Status” messages mean during data acquisition for my MITSUBISHI ELECTRIC AE-50A?
| Display information in the “Status” column | Explanation | |
|---|---|---|
| 1 | Acquiring data… | The centralized controller data are being acquired. The message will appear in black. |
| 2 | Data acquisition succeeded | The centralized controller data have been successfully acquired. The message will appear in black. When the data acquisition is successfully completed, the model name, version, and serial number of the centralized controller will be displayed on the main screen. |
| 3 | Data acquisition failed | The centralized controller data have failed to be acquired. The message will appear in red. |
| 4 | Invalid IP address | The IP address entered in “Destination IP address” is not in the correct format. The message will appear in red. |
| 5 | IP addresses overlap | The IP addresses entered in “Destination IP address” overlap. The message will appear in red. |
| 6 | The equipment is not applicable for update. | The data of the equipment that is not an update target has been successfully acquired. The message will appear in red. When this message appears, the model name, version, and serial number of the centralized controller will be displayed on the main screen. |
Important: Do not click the close button (X) at the top right corner of the main screen while data is being acquired.
How do I select the correct update file for my MITSUBISHI ELECTRIC AE-50A?
1. In the “Update file selection” section of the main screen, click the [Browse…] button next to the “AE-50/EW-50 update file” field.
2. A screen to select a file will appear. Locate and select the correct update file, then click [Open].
3. The file path and name will be displayed in the text box on the main screen.
Note: Select “AE50_FW####_****.dat” for an update file for the MITSUBISHI ELECTRIC AE-50A, where #### represents the software version.
How do I start the update process for my MITSUBISHI ELECTRIC AE-50A?
1. After acquiring controller data and selecting the update file, click the [Update] button on the main screen. This will display the “Authentication information input” screen.
2. Enter the ID and password for the initial settings for the first centralized controller listed (No. 1).
3. For subsequent controllers (No. 2 and later), if they use the same ID and password as No. 1, check the checkbox next to [Same as No. 1]. Otherwise, enter their unique ID and password.
4. Click [OK] on the “Authentication information input” screen. The screen will close, and the update will start. The progress will be shown in the “Status” column on the main screen.
What do the different “Status” messages mean during the update process for my MITSUBISHI ELECTRIC AE-50A?
| Display information in the “Status” column | Explanation | Display order | |
|---|---|---|---|
| 1 | Authentication succeeded | The centralized controller authentication has been successfully completed. The message will appear in black. | 1 |
| 2 | Authentication failed | The centralized controller authentication has failed. The message will appear in red. | |
| 3 | Communication failed | The centralized controller communication has failed. The message will appear in red. | |
| 4 | Already updated | The centralized controller is already updated. The message will appear in red. | |
| 5 | Updating… | The centralized controller is being updated. The message will appear in black. | 2 |
| 6 | Update completed | The centralized controller update has been successfully completed. The message will appear in black. | 3 |
| 7 | Update failed | The centralized controller update has failed. The message will appear in red. |
How long does the update for the MITSUBISHI ELECTRIC AE-50A take?
The approximate time required for the update varies with the number of controllers and the software version. The table below provides estimates in minutes.
| Number of centralized controllers to be updated | Time required for update [min] | |
|---|---|---|
| Ver. 7.24 or earlier | Ver. 7.31 or later | |
| 4 | 9 | 7 |
| 10 | 15 | 10 |
| 20 | 25 | 15 |
| 40 | 45 | 25 |
| 50 | 55 | 30 |
Important: During the update process, do not click the close button (X), disconnect the LAN cable, or turn off the power to the MITSUBISHI ELECTRIC AE-50A.
How do I save the list of IP addresses for my MITSUBISHI ELECTRIC AE-50A controllers?
1. In the Update Tool, click [File] > [Save].
2. A screen to select a file will appear. Specify a file name in the “File name” box and click [Save].
3. A confirmation window will appear stating “The destination IP addresses have been saved.” Click [OK].
What should I do if an error occurs when loading a TXT file of IP addresses?
If you see an error message “File read failed. Check the data in the file.”, the TXT file is not created according to the specified format. Please check if the TXT file is created according to the format described in the section “When loading IP addresses from TXT file” and try again.
What should I do if an error occurs when selecting the update file for my MITSUBISHI ELECTRIC AE-50A?
If you see an error message “This file is not an update file for AE-50/EW-50. Check the file type.”, it means a wrong file was selected. Check if the name of the selected file is “AE50_FW####_****.dat” (where #### is the software version). Then, re-select the correct file.
What should I do if “Data acquisition failed” appears for my MITSUBISHI ELECTRIC AE-50A?
This error can be caused by two issues:
• The IP address of the centralized controller is different from the one entered in the main screen.
• The LAN connection with the centralized controller is not established.
To resolve this, check if the IP address of the centralized controller is correct and re-enter it if necessary. Also, check for a proper LAN connection between the PC with the Update Tool and the centralized controller.
What should I do if “Invalid IP address” or “IP addresses overlap” appears in the Status column?
• Invalid IP address: This means the IP address is not entered in the specified format (XXX.XXX.XXX.XXX). Check if the IP address is entered correctly according to the format in the “Inputting the IP addresses of centralized controllers” section.
• IP addresses overlap: This means the same IP address has been entered more than once. Check the IP addresses of the controllers in error, remove the duplicate entry, and re-enter the correct IP address.
What should I do if an error occurs when I click the [Update] button?
Several errors can occur when clicking [Update]. Refer to the table below for solutions.
| Problem | Possible cause | Solution |
|---|---|---|
| Error: “Check that the data acquisition of all centralized controllers has succeeded.” | The data acquisition of all centralized controllers has not been completed. | Check the “Destination IP address” and “Status” columns of the main screen to see if there are any controllers whose data have not been acquired. Click [Acquire data] on the main screen to complete the data acquisition. |
| Error: “AE-50/EW-50 update file is not selected.” | The update file for AE-50/EW-50 is not selected. | Click [Browse…] for AE-50/EW-50 and select the correct update file. |
| Error: “The version of the selected update file is older than the version of AE-50/EW-50.” | The version of the selected update file is older than the version of AE-50/EW-50. | Click [Browse…] for AE-50/EW-50 and select an update file whose version is not earlier than the current version of the controller. |
What should I do if I get a “Communication or authentication failed” error during the update?
This error can be caused by a few issues:
• The LAN connection with the centralized controller is cut off.
• The ID and password entered in the authentication screen are wrong.
To resolve this, first check for a proper LAN connection between the PC and the controller in error. If the connection is fine, re-enter the correct ID and password for the initial settings for that controller.
What does the “Update failed” message mean and how do I fix it?
The “Update failed” message appears in the “Status” column if there was a problem during the update process. Possible causes include:
• The LAN connection with the centralized controller was cut off during the update.
• The controller could not be updated properly due to a communication failure.
To fix this, check for a proper LAN connection between the PC and the centralized controller. Then, click [Acquire data] on the main screen to check if the controller’s software version has been updated. If it has not been properly updated, attempt the update again.
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