HP COMPAQ NX9030 (01) PDF DOCUMENT

Occasionally, the Windows operating system or the notebook might stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed:

1. Press the power button to restart.

2. If possible, shut down Windows by pressing ctrl+alt+del, and then selecting Shut Down > Restart.

3. Press and hold the power button for about 4 seconds until the display shuts down. Then press the power button again to restart.

4. Use a ballpoint pen or a straightened paper clip to press the reset button on the bottom of the notebook.

To boot from a CD, insert a bootable CD (such as a Recovery disc) into the optical drive, and then restart. Press esc when the HP logo appears, and then select the optical drive as the temporary boot device.

The HP COMPAQ NX9030 comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

• Standby

• Hibernation

• Setting customization by the user

• Hotkeys for setting the level of performance

• Lid switch standby/resume

• Power/standby button

• Advanced Configuration and Power Management (ACPM) compliance

The external components on the front and right side of the HP COMPAQ NX9030 are described in the table below.

The external components on the rear and left side of the HP COMPAQ NX9030 are described in the table below.

The keyboard components of the HP COMPAQ NX9030 notebook are described below.

The top components of the HP COMPAQ NX9030 are described in the table below.

The components on the bottom of all notebook models are described below.

The system board of the HP COMPAQ NX9030 provides the following device connections:

• Memory module

• Mini PCI communications devices

• Hard drive

• Display

• Keyboard and TouchPad

• Audio

• Intel Pentium M and Celeron M processors

• Fan

• PC Card

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook.

The information and settings in Computer Setup are accessed from the File, Security, Tools, and Advanced menus.

1. Open Computer Setup by turning on or restarting the notebook. Press f10 while the “Press <F10> to enter Setup” message is displayed in the lower-left corner of the screen.

– To change the language, press f2.

– To view navigation information, press f1.

– To return to the Computer Setup menu, press esc.

2. Select the File, Security, Tools, or Advanced menu.

3. To exit Computer Setup, choose one of the following:

– To exit without saving any changes, use the arrow keys to select File > Ignore changes and exit, and then follow the instructions on the screen.

– To exit and save all the settings you have entered, use the arrow keys to select File > Save changes and exit, and then follow the instructions on the screen.

Your preferences are set when you exit Computer Setup and take effect when the notebook restarts.

To return all settings in Computer Setup to the values that were set at the factory:

1. Open Computer Setup by turning on or restarting the notebook. Press f10 while the F10 = Based Setup message is displayed in the lower-left corner of the screen.

– To change the language, press f2.

– To view navigation information, press f1.

2. Use the arrow keys to select File > Restore defaults.

3. Select the Restore Defaults check box.

4. To confirm the restoration, press f10.

5. Select File > Save changes and exit, and then follow the instructions on the screen.

When the computer restarts, the factory settings are restored, and any identification information you have entered is saved.

Follow these steps for initial troubleshooting:

1. Is there power? If yes, proceed to step 2. If no, troubleshoot the “No Power” issue.

2. Are there beeps, LED activity, or error messages? If yes, check the LED board and speaker connections. If no, proceed to step 3.

3. Is there video (no boot)? If yes, proceed to step 4. If no, troubleshoot the “No Video” issue.

4. Is the Operating System (OS) loading? If yes, proceed to step 5. If no, troubleshoot the “No OS Loading” issue.

5. Is there sound? If yes, proceed to step 6. If no, troubleshoot the “No Audio” issue.

6. Are all drives working? If yes, proceed to step 7. If no, troubleshoot the “Nonfunctioning Device” issue.

7. Is the keyboard/pointing device working? If yes, proceed to step 8. If no, troubleshoot the “Nonfunctioning Keyboard” or “Nonfunctioning Pointing Device” issue.

8. Is it connecting to the network or modem? If yes, troubleshooting is complete. If no, troubleshoot the “No Network/Modem Connection” issue.

If there is no power and the power LED is off, follow these steps:

1. Remove the notebook from the docking device, if applicable.

2. Try to power up on battery power. If it does not power up, reset the power and try again. If it still fails, the issue is with the battery power system.

3. Try to power up on AC power. If it does not power up, reset the power and try again. If it still fails, the issue is with the AC power system.

4. If the notebook was in a docking device, try to power it up in the docking device. If it powers on, the problem is solved. If not, reseat the power cables in the docking device and at the AC outlet, ensure the AC source is active, and ensure the power strip is working. Then try to power up in the docking device again. If it still fails, there may be an issue with the docking device itself.

If your notebook fails to power on with battery power:

1. Visually check for debris in the battery socket and clean it if necessary.

2. Try to power on again. If it works, you are done. If not, proceed to the next step.

3. Check the battery by recharging it, moving it to another compatible notebook to test, or replacing it.

4. Try to power on again. If it works, you are done. If not, the issue may be with the power supply. Replace the power supply (if applicable).

5. After replacing the power supply, try to power on. If it works, you are done. If not, there may be an issue with the internal AC adapter or system board.

If your notebook fails to power on with AC power:

1. Plug the AC adapter directly into an AC outlet, bypassing any power strips.

2. Check if the power LED on the AC adapter is on. If yes, the problem is solved. If not, proceed.

3. Reseat the AC adapter connection in the notebook and at the power source.

4. Try to power on. If it works, you are done. If not, proceed.

5. Check if the power outlet is active by plugging in another device. If the outlet is not active, try a different outlet. If the outlet is active, proceed.

6. If the outlet is active but the notebook still won’t power on, replace the power cord.

7. Try to power on. If it works, you are done. If not, determine if you have an internal or external AC adapter. If external, replace the external AC adapter. If internal, further internal component troubleshooting is required.

After confirming the external power sources are working, follow these internal steps:

1. Open the notebook.

2. Check for loose or damaged parts. If found, reseat loose components and boards, and replace any damaged items.

3. If no loose or damaged parts are found, close the notebook and retest.

4. If it powers on, you are done. If not, proceed to the next step.

5. Replace the following items in order, checking for operation after each replacement:

a. Internal DC-DC converter*

b. Internal AC adapter

c. Processor board*

d. System board*

*NOTE: Replace these items as a set to prevent shorting out among components.

If there is no video on your notebook’s display:

1. Determine if the notebook is stand-alone or in a docking device. If it’s in a docking device, troubleshoot the docking device video output.

2. For a stand-alone notebook, determine if you are using the internal or an external display. You can use the hotkey combination to switch between displays.

3. For the internal display:

a. Adjust the brightness. If video appears, you are done.

b. If not, press the lid switch to ensure it is operating correctly. If video appears, you are done.

4. For an external display:

a. Adjust the brightness on the external monitor. If video appears, you are done.

5. If video is still not showing on either display, check the display cable for bent pins on the cable.

6. If the cable is fine, try another display to isolate the issue.

7. If another display works, the original display is faulty. If another display also does not work, replace the following components one at a time, testing after each replacement:

a. Cable between notebook and notebook display (if applicable)

b. Display

c. System board

You will need the following tools to complete the removal and replacement procedures:

• Magnetic screwdriver

• Phillips P0 screwdriver

• Flat-bladed screwdriver

• Tool kit—includes connector removal tool, loopback plugs, and case utility tool

Removable drives are fragile components. To prevent damage to the notebook, the drive, or loss of information, observe the following precautions:

• Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on, and then shut it down through the operating system.

• Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive and ensure that the optical drive tray is closed.

• Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

• Handle drives on surfaces covered with at least one inch of shock-proof foam.

• Avoid dropping drives from any height onto any surface.

• After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

• Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

• Avoid exposing a drive to temperature extremes or liquids.

• If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE: Handle With Care.”

Many electronic components are sensitive to electrostatic discharge (ESD). A sudden discharge of static electricity can destroy static-sensitive devices. To prevent this, follow these precautions:

Packaging and Transporting:

• Transport products in static-safe containers (tubes, bags, or boxes).

• Protect all electrostatic-sensitive parts with conductive or approved containers.

• Keep parts in their containers until at a static-free workstation.

• Place items on a grounded surface before removing them from containers.

• Always be properly grounded when touching a sensitive component.

Workstation Precautions:

• Cover the workstation with approved static-shielding material.

• Use a wrist strap connected to a properly grounded work surface.

• Use conductive field service tools.

• Keep the work area free of nonconductive materials like ordinary plastic or Styrofoam.

• Handle components by the case or PCM laminate.

• Avoid contact with pins, leads, or circuitry.

• Turn off power and input signals before inserting or removing connectors.

Grounding Equipment:

• When seated, wear a wrist strap snugly against the skin, connected to a grounded system.

• When standing, use foot straps and a grounded floor mat.

Use the chart below to determine the section to be referenced when removing notebook components.

Before you begin any removal or installation procedures:

1. Shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the computer on and then shut it down through the operating system.

2. Disconnect all external devices connected to the notebook.

3. Disconnect the power cord.

4. Remove the battery pack.

5. Remove the hard drive.

1. Turn the notebook upside down with the front panel toward you.

2. Slide and hold the battery release latch toward the back of the notebook.

3. Use the notch in the battery bezel to slide the battery pack to the left.

4. Remove the battery pack.

To install the battery pack, reverse this procedure.

To remove the hard drive from the notebook:

1. Remove the two rubber screw covers that conceal the hard drive retention screws.

2. Remove the two PM2.0×6.0 screws that secure the hard drive to the notebook.

3. Use the notch in the hard drive bezel to slide the hard drive forward.

4. Remove the hard drive.

To disassemble the hard drive assembly:

1. Remove the two PM1.5×5.0 shoulder screws that secure the hard drive bezel to the hard drive.

2. Remove the hard drive bezel.

3. Remove the four PM2.5×4.0 screws that secure the hard drive frame to the hard drive.

4. Remove the hard drive frame.

5. Remove the hard drive connector.

To reassemble and install the hard drive, reverse these procedures.

1. Prepare the notebook for disassembly (shut down, disconnect power, remove battery).

2. Loosen the two PM2.0×4.0 screws that secure the memory module compartment cover to the notebook.

3. Lift the back edge of the memory module compartment cover and swing it forward.

4. Remove the memory module compartment cover.

5. Spread the two retaining tabs that secure the memory module to the memory module socket. (The module will rise up).

6. Remove the memory module by pulling it away from the memory module socket at a 45-degree angle.

To install a memory module, reverse this procedure.

1. Prepare the notebook for disassembly.

2. Loosen the two PM2.0×4.0 screws that secure the Mini PCI compartment cover to the notebook.

3. Lift the front edge of the Mini PCI compartment cover, and then swing it back.

4. Remove the Mini PCI compartment cover.

5. Make note of which wireless antenna cable is attached to which antenna clip before disconnecting the cables.

6. Disconnect the wireless antenna cables from the Mini PCI communications board.

7. Spread the two retaining tabs that secure the Mini PCI communications board to the socket. (The board will rise up).

8. Remove the wireless communications board by pulling it away from the socket at a 45-degree angle.

To install the board, reverse this procedure.

To remove the keyboard cover:

1. Prepare the notebook for disassembly.

2. Position the notebook with the rear panel toward you and remove the two PM2.0×6.0 screws that secure the keyboard cover.

3. Turn the notebook display-side up and open it as far as possible.

4. Press and hold the f3 key and use a flat tool to separate the cover from the notebook.

5. Press and hold the f8 key and use a flat tool to separate the cover from the notebook.

6. Press and hold the f11 key and use a flat tool to separate the cover from the notebook.

7. Press and hold the home key and use a flat tool to separate the cover from the notebook.

8. Lift the cover up to remove it from the notebook.

To remove the keyboard:

1. With the keyboard cover removed, remove the three PM2.0×4.0 screws and the one PM2.0×3.0 screw that secure the keyboard.

2. Lift the back edge of the keyboard and swing it forward until it rests on the palm rest.

3. Release the zero insertion force (ZIF) connector to which the keyboard cable is attached and disconnect the cable.

4. Remove the keyboard.

To install the keyboard and cover, reverse these procedures.

1. Prepare the notebook for disassembly and remove the keyboard cover and keyboard.

2. Remove the PM2.0×8.0 screw and PM2.0×4.0 screw that secure the optical drive to the notebook.

3. Push on the back of the optical drive to disconnect it from the system board.

4. Remove the optical drive.

To install the optical drive, reverse this procedure.

1. Prepare the notebook for disassembly and remove the keyboard cover and keyboard.

2. Remove the two PM2.0×5.0 screws that secure the wireless antenna boards to the notebook.

3. Disconnect the display cable from the system board.

4. Remove the six PM2.0×6.0 screws that secure the display to the notebook from the top.

5. Position the notebook with the rear panel toward you.

6. Position the display perpendicular to the notebook.

7. Remove the two PM2.0×6.0 screws from the back that secure the display to the notebook.

8. Lift the display straight up and remove it.

To install the display assembly, reverse this procedure.

1. Prepare the notebook for disassembly and remove the keyboard cover, keyboard, switch board, speakers, optical drive, and display assembly.

2. Turn the notebook upside-down.

3. Remove the four rubber covers that conceal the top cover front edge screws.

4. Remove the fifteen PM2.0×6.0 screws from the bottom of the notebook.

5. Remove the PM2.0×4.0 screw in the hard drive bay.

6. Turn the notebook top-side up.

7. Remove the PM2.0×8.0 screw and the PM2.0×9.0 screw.

8. Remove the two PM2.0×4.0 screws from the back of the top cover.

9. Release the ZIF connector to which the TouchPad cable is attached and disconnect the cable from the system board.

10. Lift the top cover straight up and remove it.

To install the top cover, reverse this procedure.

To remove the heat sink:

1. Prepare the notebook for disassembly and remove all preceding components, including the top cover.

2. Disconnect the fan cable from the system board.

3. Remove the three PM1.5×5.0 screws that secure the heat sink to the notebook.

4. Remove the heat sink.

Note: Carefully clean any thermal pad residue from the heat sink and processor surfaces each time you remove the heat sink. Install a new thermal pad.

To remove the processor:

1. After removing the heat sink, turn the processor locking screw a quarter-turn counterclockwise until you feel a click.

2. Lift the processor straight up and remove it.

Note: When installing the processor, ensure the gold triangle on the processor is aligned in the rear left corner of the socket.

To install the components, reverse these procedures.

When replacing the system board, ensure you transfer the memory modules, Mini PCI board, heat sink, and processor from the old board to the new one.

1. Prepare the notebook for disassembly and remove all preceding components (keyboard, covers, drives, display, etc.).

2. Disconnect the wireless button board cable from the system board.

3. Remove the six PM2.0×4.0 screws that secure the system board to the base enclosure.

4. Remove the hard drive guide.

5. Remove the two PM1.5×18.0 PC Card assembly screws.

6. Remove the two HM5.0×9.0 locks on each side of the external monitor port.

7. Flex the right side of the base enclosure near the audio jacks until the jacks clear the base enclosure.

8. Lift the rear edge of the system board and swing it up until the board rests at a 45-degree angle.

9. Slide the system board away from the base enclosure at an angle to remove it.

To install the system board, reverse this procedure.