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What safety precautions should I follow to avoid an electrical shock hazard with the HP COLOR LASERJET PRO MFP 4301?
To avoid an electrical shock hazard with your HP COLOR LASERJET PRO MFP 4301, please review and follow these important safety statements:
• Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
• Read and understand all instructions in the user guide.
• Observe all warnings and instructions marked on the product.
• Use only a grounded electrical outlet when connecting the product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.
• Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
• Unplug this product from wall outlets before cleaning.
• Do not install or use this product near water or when you are wet.
• Install the product securely on a stable surface.
• Install the product in a protected location where no one can step on or trip over the power cord.
What are the main components on the front of the HP COLOR LASERJET PRO MFP 4301?
The main components on the front of the HP COLOR LASERJET PRO MFP 4301 are as follows:
| Number | Description |
|---|---|
| 1 | Document feeder |
| 2 | Scanner |
| 3 | Color touchscreen control panel (tilts up for easier viewing) |
| 4 | Power on/off button |
| 5 | Regulatory label (inside the front door) |
| 6 | Front door/Tray 1 (provides access to toner cartridges) |
| 7 | Tray 2 |
| 8 | Output bin extension |
| 9 | Walk-up USB port (for printing and scanning without a computer) |
| 10 | Output bin |
What are the main components on the back of the HP COLOR LASERJET PRO MFP 4301?
The main components on the back of the HP COLOR LASERJET PRO MFP 4301 are identified as follows:
| Number | Description |
|---|---|
| 1 | Rear door (provides access for clearing jams) |
| 2 | Front door release button |
| 3 | USB interface port used for connecting the printer via USB |
| 4 | Ethernet port |
| 5 | USB port (for job storage and private printing) |
| 6 | Fax “line in” port (for attaching the fax phone line to the printer) (Fax models only) |
| 7 | Telephone “line out” port (for attaching an extension phone, answering machine, or other device) (Fax models only. This port should remained covered when not in use.) |
| 8 | Power connection |
How do I use the touchscreen control panel on the HP COLOR LASERJET PRO MFP 4301?
The touchscreen control panel on the HP COLOR LASERJET PRO MFP 4301 can be tilted for easier viewing. The features that appear on the Home screen can vary depending on the printer configuration.
Control Panel Components:
| Component | Description |
|---|---|
| Number of copies field | Touch the field to adjust the number of copies to be printed. |
| Copy button | Touch the Copy button to start a copy job. |
| Applications area | Select any of the icons to open the application. Swipe the screen sideways to access more applications. The available applications vary by printer and can be configured by an administrator. |
Touchscreen Actions:
| Action | Description |
|---|---|
| Touch | Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. For example, touch the Menu icon to view the sub-menus. |
| Swipe | Touch the screen and then move your finger horizontally to scroll the screen sideways. For example, swipe until the Help icon displays. |
| Scroll | Touch the screen and then move your finger vertically to scroll the screen up and down. When scrolling through menus, briefly touch the screen to stop the scrolling. For example, scroll through the sub-menus under Menu. |
How do I load paper into Tray 1 (multipurpose tray) on the HP COLOR LASERJET PRO MFP 4301?
To load paper into Tray 1 (the multipurpose tray) on your HP COLOR LASERJET PRO MFP 4301, which holds up to 50 sheets of 75 g/m² (20 lb) paper, follow these steps. To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1 by grasping the sides of the tray and pulling down.
2. Slide out the tray extension.
3. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size.
4. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum height indicators.
5. At your computer or mobile device, begin the printing process from the application. Ensure that the driver is set to the correct paper type and size for the paper being printed from the tray.
What is the correct paper orientation for Tray 1 on the HP COLOR LASERJET PRO MFP 4301?
For paper that requires a specific orientation in Tray 1 of your HP COLOR LASERJET PRO MFP 4301, use the following guidelines:
| Paper type | Output | How to load paper |
|---|---|---|
| Letterhead or preprinted | 1-sided printing | Face-up, Top edge leading into the printer |
| Letterhead or preprinted | 2-sided printing | Face-down, Top edge away from the printer |
| Pre-punched | 1-sided or 2-sided printing | Face-up, Holes toward the left side of the printer |
How do I load paper into Tray 2 on the HP COLOR LASERJET PRO MFP 4301?
Follow these steps to load paper into Tray 2 of your HP COLOR LASERJET PRO MFP 4301. This tray holds up to 250 sheets of 75 g/m² (20 lb) paper.
1. Open Tray 2.
2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding them to the size of the paper being used.
3. To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of the tray. When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately 51 mm (2 in).
4. Load the paper into the tray.
5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. To prevent jams, do not overfill the tray; ensure the top of the stack is below the tray full indicator.
6. After confirming the paper stack is below the tray full indicator, close the tray. If legal-size paper has been loaded, the tray will not fully close.
7. From your computer or mobile device, begin the printing process. Make sure the driver is set to the correct paper type and size.
What is the correct paper orientation for Tray 2 on the HP COLOR LASERJET PRO MFP 4301?
For paper that requires a specific orientation in Tray 2 of your HP COLOR LASERJET PRO MFP 4301, use the following guidelines:
| Paper type | Output | How to load paper |
|---|---|---|
| Letterhead or preprinted | 1-sided printing | Face-up, Top edge toward the printer. |
| Letterhead or preprinted | 2-sided printing | Face-down, Top edge away from the printer |
| Prepunched | 1-sided printing or 2-sided printing | Face-up, Holes toward the left side of the printer |
How do I load paper into the optional Tray 3 on the HP COLOR LASERJET PRO MFP 4301?
To load paper into the optional Tray 3 for your HP COLOR LASERJET PRO MFP 4301, which holds up to 550 sheets of 75 g/m² (20 lb) paper, follow these steps. Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1 or Tray 2.
1. Open Tray 3.
2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding them to the size of the paper being used.
3. To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of the tray. When loaded with legal-size paper, Tray 3 extends from the front of the printer approximately 51 mm (2 in).
4. Load the paper into the tray.
5. Make sure the paper stack is flat at all four corners. Slide the paper length and width guides against the stack of paper. To prevent jams, do not overfill the tray; ensure the top of the stack is below the tray full indicator.
6. After making sure the paper stack is below the tray full indicator, close the tray. If legal-size paper has been loaded, the tray will not fully close.
7. At your computer or mobile device, begin printing. Ensure the driver is set to the correct paper type and size.
What is the correct paper orientation for the optional Tray 3 on the HP COLOR LASERJET PRO MFP 4301?
For paper that requires a specific orientation in the optional Tray 3 of your HP COLOR LASERJET PRO MFP 4301, use the following guidelines:
| Paper type | Output | How to load paper |
|---|---|---|
| Letterhead or preprinted | 1-sided printing | Face-up, Top edge toward the printer. |
| Letterhead or preprinted | 2-sided printing | Face-down, Top edge away from the printer |
| Prepunched | 1-sided printing or 2-sided printing | Face-up, Holes on left side of the printer |
How do I print envelopes on the HP COLOR LASERJET PRO MFP 4301?
To print envelopes using either Tray 1 or Tray 2 on your HP COLOR LASERJET PRO MFP 4301, follow these steps to select the correct settings in the print driver. Tray 1 holds up to 10 envelopes. Envelopes cannot be printed from the optional Tray 3.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. The name of the button varies for different software programs.
3. Click or tap the Document tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
What is the correct way to load envelopes into the trays of the HP COLOR LASERJET PRO MFP 4301?
When using envelopes with your HP COLOR LASERJET PRO MFP 4301, load them according to the information in the following table:
| Tray | How to load |
|---|---|
| Tray 1 | Face-up. Short, postage-end leading into the printer. |
| Tray 2 | Face-up. Short, postage-end leading into the printer. |
How do I replace the toner cartridges in the HP COLOR LASERJET PRO MFP 4301?
To replace the toner cartridges in your HP COLOR LASERJET PRO MFP 4301, follow these steps:
1. Open the front door by pressing the button on the left panel.
2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
3. Grasp the handle on the old toner cartridge and pull it straight up to remove it.
4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
5. Remove the new toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling.
6. Hold both ends of the new toner cartridge and rock it from end to end to distribute the toner evenly inside.
7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily.
8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer.
9. Close the toner cartridge drawer.
10. Close the front door.
11. Pack the used toner cartridge into the box the new cartridge came in. See the enclosed recycling guide for information about recycling.
How can I print from my Windows computer to the HP COLOR LASERJET PRO MFP 4301?
The following procedure describes the basic printing process for Windows with your HP COLOR LASERJET PRO MFP 4301:
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver.
3. Click the tabs in the print driver to configure the available options. For example, set the paper orientation, paper source, media type, and paper size on the Document tab, and set the quality settings on the Basic tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
How do I automatically print on both sides of the paper (duplex) with the HP COLOR LASERJET PRO MFP 4301 in Windows?
If your HP COLOR LASERJET PRO MFP 4301 has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
3. Click the Basic tab.
4. Select Flip on long edge or Flip on short edge for the Two-sided Printing option. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
How do I manually print on both sides of the paper with the HP COLOR LASERJET PRO MFP 4301 in Windows?
Use this procedure for HP COLOR LASERJET PRO MFP 4301 printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
3. Click the Finishing tab.
4. Select Flip on long edge or Flip on short edge for the Two-sided Printing option, and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the first side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
How can I print multiple pages per sheet on the HP COLOR LASERJET PRO MFP 4301 from Windows?
To print multiple pages on a single sheet of paper from a Windows application with your HP COLOR LASERJET PRO MFP 4301, follow these steps:
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
3. Click the Basic tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the Print page borders and Page order settings on the Basic tab, then set the Orientation setting on the Document tab, if needed. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
How do I select the paper type when printing from Windows on the HP COLOR LASERJET PRO MFP 4301?
When printing from a software application in Windows, you can set the paper type you are using for your print job on the HP COLOR LASERJET PRO MFP 4301. Follow these steps:
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
3. Click the Document tab.
4. Select the Media type option for the type of paper you are using, and then click OK.
5. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
How do I make a copy with the HP COLOR LASERJET PRO MFP 4301?
To copy a document or picture from the scanner glass or automatic document feeder of your HP COLOR LASERJET PRO MFP 4301, follow these steps:
1. Load the original print-side down on the scanner glass or print-side up in the automatic document feeder.
2. From the Home screen on the printer control panel, touch the Copy icon to start the copy job immediately, or touch the Settings icon to the left of the copy button to adjust the copy settings.
3. To adjust the number of copies, touch the box to the left of the Copy button and then enter the number of copies using the touch keypad. Touch Done to close the keypad.
4. Touch Copy to begin copying.
How do I automatically copy a two-sided document on the HP COLOR LASERJET PRO MFP 4301?
To automatically copy a two-sided document using the automatic document feeder on your HP COLOR LASERJET PRO MFP 4301, follow these steps:
1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading.
2. Adjust the paper guides to fit the size of the document.
3. From the Home screen on the printer control panel, touch the Settings icon to the left of the Copy button.
4. Touch Sides, and then touch the option you want to use for your copy job. If you have two-sided originals, you can choose 2 to 1-sided to create single-sided copies, or 2 to 2-sided to create two-sided copies. If you have single-sided originals, you can choose 1 to 2-sided to make two-sided copies.
5. Touch the Copy button to start copying.
How do I manually copy a two-sided document on the HP COLOR LASERJET PRO MFP 4301?
To manually copy a two-sided document using the scanner glass of your HP COLOR LASERJET PRO MFP 4301, follow this process. The printer will prompt you when to place and copy each page.
1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-left corner of the glass, and then close the scanner lid.
2. From the Home screen on the printer control panel, touch the Settings icon to the left of the Copy button.
3. Touch Sides, and then select the 1 to 2-sided option.
4. Touch the Copy button to start copying the first side.
5. The printer will prompt you to load the next original document. Place the next page on the glass, or turn the two-sided document over to copy the second side.
6. Touch the OK button.
7. Repeat this process until you have scanned the last page. Touch Copy to finish printing the copies.
How do I copy both sides of an identification card onto one page with the HP COLOR LASERJET PRO MFP 4301?
Use this feature on your HP COLOR LASERJET PRO MFP 4301 to copy both sides of an ID card or other small-sized document onto the same side of one sheet of paper.
1. Place the ID card onto the scanner glass, near the icon at the back left corner, and slightly away from the edges of the scanner glass.
2. Close the scanner lid.
3. From the Home screen on the printer control panel, touch the Settings icon to the left of the Copy button.
4. Touch the green Quick Sets menu at the top of the screen.
5. Touch the ID Card icon.
6. Select the number of sides and tray settings, and then touch Copy.
7. Follow the prompts on the control panel screen to copy the first side of the ID card, then turn the card over to copy the other side.
What should I do if my HP COLOR LASERJET PRO MFP 4301 does not pick up paper or misfeeds?
If your HP COLOR LASERJET PRO MFP 4301 picks up multiple sheets of paper, try these solutions:
1. Remove the stack of paper from the tray, flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications and that paper is stored in unopened, moisture-proof packages.
4. Use paper that is not wrinkled, folded, or damaged.
5. Make sure the tray is not overfilled. Check the stack-height markings inside the tray.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
If the printer does not pick up paper from the tray, try these solutions:
1. Open the printer and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides are adjusted to the appropriate indentation in the tray.
5. Verify the humidity in the room is within specifications.
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Do not spray water directly on the printer.
What should I do if the document feeder on my HP COLOR LASERJET PRO MFP 4301 jams, skews, or picks up multiple sheets?
If the document feeder on your HP COLOR LASERJET PRO MFP 4301 is jamming, skewing pages, or picking up multiple sheets of paper at a time, try these suggested fixes:
• Remove any staples, self-adhesive notes, or other items from the original document.
• Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
• Make sure that the top document-feeder cover is closed.
• Straighten the pages and adjust the paper guides to center the stack.
• Ensure the paper guides are touching the sides of the paper stack.
• Make sure the document feeder input tray or output bin does not contain more than the maximum number of pages.
• Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
• Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers.
How do I clear a paper jam in the document feeder of the HP COLOR LASERJET PRO MFP 4301?
To clear a paper jam from the document feeder on your HP COLOR LASERJET PRO MFP 4301, follow these steps:
1. Open the document feeder cover.
2. Remove any jammed paper.
3. Close the document feeder cover.
4. Lift the document feeder input tray to provide better access to the document feeder output bin, and then remove any jammed paper from the output area.
5. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out.
6. Lower the scanner lid.
7. If the error persists, ensure that the paper meets the document feeder (ADF) specifications for the printer and that the input tray is not overloaded.
8. Ensure the tray guides are set correctly and the paper stack is aligned at the center of the input tray.
9. Open the document feeder to check and clean the Document Feeder Kit rollers and separation pad by removing any visible lint or dust.
How do I clear a paper jam from Tray 1 of the HP COLOR LASERJET PRO MFP 4301?
To clear a paper jam from Tray 1 on your HP COLOR LASERJET PRO MFP 4301, follow these steps:
1. If you can see the jammed sheet in Tray 1, remove it by pulling it straight out.
2. If you cannot see the jammed sheet, close Tray 1, and then remove Tray 2.
3. At the right side of the Tray 2 cavity, press the tab to lower the tray plate, and then remove any paper by gently pulling it straight out.
4. Push the tray plate back up into place.
5. Reinstall Tray 2.
6. Open the rear door and look for and clear any paper present or obstructions in the paper path.
7. Ensure the paper being used meets HP specifications.
8. Reopen Tray 1 and load paper, ensuring the tray guides are set to the correct paper size.
9. Ensure the tray is not overfilled. Paper should be below the 3 triangles indicator.
What should I do if I have a paper jam in Tray 2 of my HP COLOR LASERJET PRO MFP 4301?
To clear a paper jam in Tray 2 on your HP COLOR LASERJET PRO MFP 4301, follow this procedure:
1. Pull the tray completely out of the printer.
2. Remove any jammed or damaged sheets of paper.
3. Reinsert and close Tray 2. When reinserting the paper, make sure the paper guides are adjusted properly for the paper size.
4. Open the rear door and look for and clear any paper present or obstructions in the paper path.
5. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
6. If the error persists, ensure that the tray width and length guides are set to the correct paper size and that the tray is not overfilled above the fill mark.
How do I clear a paper jam in the output bin of the HP COLOR LASERJET PRO MFP 4301?
If you experience a paper jam in the output bin of your HP COLOR LASERJET PRO MFP 4301, the control panel will display an error message to assist you. If paper is visible in the output bin, grasp the leading edge and remove it.
How do I clear a paper jam from the rear door of the HP COLOR LASERJET PRO MFP 4301?
To clear a paper jam from the rear door area of your HP COLOR LASERJET PRO MFP 4301, follow these steps:
1. Check the output area of the printer. If paper is extruding out slowly, pull it out of the printer.
2. At the rear of the printer, open the rear door.
3. Remove any jammed or damaged sheets of paper from the rear door. The fuser is located above the rear door and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
4. Close the rear door.
5. If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the printer.
How do I resolve a jam error in the fuser output area of the HP COLOR LASERJET PRO MFP 4301?
To clear a paper jam from the fuser area of your HP COLOR LASERJET PRO MFP 4301, use the following procedure. The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the rear door.
2. Gently pull out any jammed paper from the rollers in the rear door area.
3. Close the rear door.
4. If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the printer.
What are the common print quality problems with the HP COLOR LASERJET PRO MFP 4301 and how can I start troubleshooting them?
Common print quality defects for the HP COLOR LASERJET PRO MFP 4301 can include blank pages, black pages, colors that do not align, curled paper, dark or light bands or streaks, fuzzy print, gray background, light print, loose or missing toner, scattered dots of toner, skewed images, and smears. To resolve these print-quality issues, try these steps in the order presented:
1. Update the printer firmware: Try upgrading the printer firmware.
2. Print from a different software program: If the page prints correctly, the problem is with the original software program.
3. Check the paper-type setting for the print job: Ensure the paper type setting in the software and on the control panel is correct for the paper being used.
4. Check toner-cartridge status: Print a supplies status page to check the estimated life remaining in the cartridges.
5. Print a cleaning page: This can help remove accumulated paper, toner, and dust particles.
6. Visually inspect the toner cartridge: Check for damage to the memory chip or the green imaging drum.
7. Check paper and the printing environment: Ensure you are using paper that meets HP specifications and that the printer is in a suitable environment (not drafty, within temperature/humidity specs, on a level surface, with good airflow).
8. Try a different print driver: If you have issues like unexpected lines, missing text, or incorrect formatting, a different print driver might solve the problem.
How can I improve the copy and scan image quality on my HP COLOR LASERJET PRO MFP 4301?
If you are experiencing image quality problems with copies or scans on your HP COLOR LASERJET PRO MFP 4301, try these solutions in order:
Initial Steps:
• Use the flatbed scanner rather than the document feeder.
• Use high-quality originals.
• When using the document feeder, load the original correctly using the paper guides to avoid skewed images.
Additional Solutions:
• Check the scanner glass for dirt and smudges: Turn off the printer, unplug it, and clean the scanner glass and white plastic backing with a soft cloth moistened with nonabrasive glass cleaner. Dry the glass to prevent spotting.
• Check the paper type setting on the control panel: Ensure the paper type and size settings match the paper loaded in the tray.
• Check the image adjustment settings: In the Copy menu, adjust settings like Quality, Lighter/Darker, Sharpness, and Detailed Background Removal.
• Optimize for text or pictures: In the Copy menu, select the appropriate Content Type (Mixed, Photograph, or Text).
• Check the scanner resolution and color settings on the computer: For scanned images, ensure the resolution (ppi) and color settings in the scanner software match your needs. Higher resolution and color settings can create larger files.
What are the recommended scanner resolution and color settings for the HP COLOR LASERJET PRO MFP 4301?
The following table describes the recommended resolution and color settings for different types of scan jobs on the HP COLOR LASERJET PRO MFP 4301. The default resolution is 200 ppi.
| Intended use | Recommended resolution | Recommended color settings |
|---|---|---|
| Fax | 150 ppi | • Black and White |
| 150 ppi | • Black and White, if the image does not require smooth gradation • Grayscale, if the image requires smooth gradation • Color, if the image is in color |
|
| Edit text | 300 ppi | • Black and White |
| Print (graphics or text) | 600 ppi for complex graphics, or if you want to significantly enlarge the document 300 ppi for normal graphics and text 150 ppi for photos |
• Black and White for text and line art • Grayscale for shaded or colored graphics and photos • Color, if the image is in color |
| Display on screen | 75 ppi | • Black and White for text • Grayscale for graphics and photos • Color, if the image is in color |
How can I improve fax image quality on my HP COLOR LASERJET PRO MFP 4301?
If you are having fax image quality problems with your HP COLOR LASERJET PRO MFP 4301, try the following solutions in order:
Initial Steps:
• Use the flatbed scanner rather than the document feeder.
• Use high-quality originals.
• When using the document feeder, load the original correctly to avoid unclear or skewed images.
Additional Solutions:
• Check the scanner glass for dirt and smudges: Clean the scanner glass and white plastic backing with a nonabrasive glass cleaner.
• Check the send-fax resolution settings: On the printer control panel, touch Fax, then touch the icon to the left of the Send button, and select a higher resolution (Standard, Fine, or Superfine).
• Check the Error Correction Mode setting: This feature is on by default and helps correct errors during transmission. You can turn it off or on via the control panel under Fax Settings > Fax Send.
• Send to a different fax machine: If the quality is better, the problem may be with the recipient’s machine.
• Check the sender’s fax machine: If you are receiving a poor-quality fax, ask the sender to check their machine, use white paper, increase their resolution, or send from a computer if possible.
What should I do if I am having wired network problems with my HP COLOR LASERJET PRO MFP 4301?
If you are experiencing problems with a wired network connection on your HP COLOR LASERJET PRO MFP 4301, check the following:
• Poor physical connection: Verify the network cable is attached to the correct port, the connections are secure, and the network port lights indicate activity and a link. Try a different cable or hub port if problems continue.
• The computer is using the incorrect IP address for the printer: In the printer properties on your computer, check the Ports tab to verify the correct IP address is selected.
• The computer is unable to communicate with the printer: Test the network connection by pinging the printer’s IP address from a command prompt on your computer. If the ping fails, check that hubs are on and that network settings for the computer and printer are configured for the same network.
• The printer is using incorrect link and duplex settings: HP recommends leaving these settings in automatic mode.
• The computer or workstation might be set up incorrectly: Check network drivers, print drivers, and network redirection settings.
• The printer is disabled, or other network settings are incorrect: Review the printer’s configuration pages to check the status of network settings and protocols, and reconfigure if necessary.
What steps can I take to troubleshoot wireless network problems with my HP COLOR LASERJET PRO MFP 4301?
To resolve wireless network issues with your HP COLOR LASERJET PRO MFP 4301, try these steps in order:
Wireless Connectivity Checklist:
• Verify that no network cable is connected.
• Verify the printer and wireless router are turned on.
• Verify the service set identifier (SSID) is correct. Print a configuration page to check.
• For secured networks, verify the security information is correct.
• Verify the printer is within range of the wireless network (typically 30 m or 100 ft).
• Verify that obstacles like large metal objects or concrete walls do not block the signal.
• Verify the printer is located away from electronic devices that can cause interference (microwaves, cordless phones).
If the printer does not print after wireless configuration:
• Make sure the printer is on and in the ready state.
• Turn off any third-party firewalls on your computer.
• Make sure your wireless network and computer are working correctly.
Other issues:
• If the wireless connection does not work after moving the router or printer, ensure they are still on the same network and compare the SSID on a configuration page to the computer’s settings.
• If you cannot connect more computers, check that they are within range and that the printer is on and ready.
• If the network does not appear in the wireless networks list, check that the router has power and that the network is not hidden.
• Perform a wireless network diagnostic test from the printer’s control panel (under Settings > Network Reports > Print Wi-Fi Test Report).
What should I do if faxes are sending slowly from my HP COLOR LASERJET PRO MFP 4301?
If your HP COLOR LASERJET PRO MFP 4301 is sending faxes slowly, it may be due to poor phone line quality. Try the following suggestions to resolve the issue:
• Try resending the fax when the line conditions have improved.
• Check with your phone service provider to verify that the line supports faxing.
• Turn off the Error Correction Mode setting. From the Home screen, go to Menu > Settings > Fax Settings > Fax Send, and touch the button next to Error Correction Mode to turn it off. This may reduce image quality.
• Use white paper for the original. Do not use colors such as gray, yellow, or pink.
• Increase the Fax Speed setting. From the Home screen, go to Menu > Settings > Fax Settings > Fax Send, and select the desired speed setting.
• Divide large fax jobs into smaller sections and fax them individually.
How can I fix poor fax quality (blurry or too light) on my HP COLOR LASERJET PRO MFP 4301?
If faxes sent from your HP COLOR LASERJET PRO MFP 4301 are blurry or too light, try the following suggestions:
• Increase fax resolution when sending faxes: At the printer control panel, touch Fax. Touch the icon to the left of the Send button, then scroll to and touch Resolution. Select the desired resolution. Note that increasing resolution slows transmission speed. Resolution settings do not affect received faxes.
• Turn on the Error Correction Mode setting: From the Home screen, go to Menu > Settings > Fax Settings > Fax Send, and touch the button next to Error Correction Mode to turn it on.
• Check the toner cartridges and replace if necessary.
• Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.
What should I do if a received fax is cut off or prints on two pages on my HP COLOR LASERJET PRO MFP 4301?
If the paper size settings on your HP COLOR LASERJET PRO MFP 4301 do not match the paper size of the document being faxed, the received fax might be missing content or print on two pages. Try these solutions:
• Set the Default Paper Size setting: Faxes print on a single size of paper based on this setting.
1. From the Home screen, touch the Menu icon, then touch Paper.
2. Touch Paper Source.
3. Touch the tray name (Tray 1 or Tray 2) to view the paper size and type settings. To change settings, touch Modify, then select the paper size and/or type from the list of available options.
• Set the paper type and size for the tray that is used for faxes.
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