HP COLOR LASERJET ENTERPRISE MFP M577DN (01) PDF MANUAL

1: Document-feeder cover (access for clearing jams)

2: Document-feeder input tray

3: Document-feeder output bin (Extend paper stop for long paper)

4: Control panel with color touchscreen display (tilts up)

5: Convenience stapler (f, c, and z models only)

6: Right door (access to the fuser and for clearing jams)

7: Tray 1

8: On/off button

9: Model name

10: Tray 2

11: Front door (access to the toner cartridges)

12: Standard output bin

13: Physical keyboard (c and z models only)

14: Easy-access USB port (on the side of the control panel for printing/scanning/firmware updates; requires administrator enablement)

15: Hardware integration pocket (for accessory and third-party devices)

1: Toner-collection-unit door

2: Formatter (contains the interface ports)

3: Power connection

4: Serial number and product number label

5: Slot for a cable-type security lock

6: Formatter cover

1: Fax port (f, c, and z models only. Covered on dn model.)

2: Local area network (LAN) Ethernet (RJ-45) network port

3: USB port for connecting external USB devices (might be covered). Use the easy-access USB port near the control panel for printing.

4: Hi-Speed USB 2.0 printing port

1: Home button: Touch to return to the printer Home screen.

2: Refresh button: Touch to clear changes and restore default settings.

3: Sign In/Sign Out button: Access secured features or sign out.

4: HP logo/Home button: On screens other than Home, touch to return to Home.

5: Stop button: Pauses the current job, opening the Job Status screen.

6: Start button: Starts a copy job.

7: Printer status: Shows overall printer status.

8: Language Selection button: Select the display language.

9: Sleep button: Puts the printer into Sleep mode.

10: Network button: Find network connection information.

11: Help (?) button: Opens the embedded help system.

12: Copies field: Indicates the number of copies set.

13: Scroll bar: Use to see the complete list of features.

14: Features area: Access features like Quick Sets, Copy, E-mail, Fax, Save to USB, Save to Network Folder, Save/Retrieve from Device Memory, Save to SharePoint® (c/z models), Job Status, Supplies, Trays, Administration, Device Maintenance.

15: Keyboard (c/z models only): Physical keyboard mapped like the virtual keyboard.

16: Near-field communication (NFC) icon (z models only): Indicates integrated HP NFC and Wi-Fi Direct.

17: Hardware integration pocket: For connecting accessories.

18: Easy-access USB port: For walk-up printing/scanning or firmware updates (admin must enable).

The printer supports various Windows and macOS operating systems with specific HP PCL 6 drivers. Check the printer support website for the most current list and to download drivers, especially for OS X as the installer is not on the CD.

For details on client/server OS and HP Universal Print Driver (UPD PCL6, PCL 5, PS) support, visit http://www.hp.com/go/upd.

1. Go to the printer’s support page: http://www.hp.com/support/colorljM577MFP.

2. Select Support Options, then under Download Options select Drivers, Software & Firmware.

3. Select the printer bundle.

4. Click your operating system version, and then click the Download button.

The printer supports the following software for mobile printing:

• HP ePrint software (Supports Win 7 SP1, Win 8, Win 8.1, Win 10; OS X 10.8, 10.9, 10.10)

• HP ePrint via email (Requires HP Web Services enabled and printer registered with HP Connected)

• HP ePrint app (Available for Android, iOS, and Blackberry)

• ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software)

• HP Home and Biz app (Available for Symbian/Nokia devices)

• Google Cloud Print 1.0 (Requires printer registered with HP Connected and then Google Cloud)

• AirPrint

• Android Printing

Printer (M577)

1 x 550-sheet paper feeder

Cabinet/Stand

Printer with three 1 x 550-sheet feeders and cabinet/stand

Note: Do not extend more than one paper tray at a time. Values are subject to change.

Power consumption, electrical specifications, and acoustic emissions data can be found at http://www.hp.com/support/colorljM577MFP.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the warranty.

Operating Environment Specifications

Tray 1 holds up to 100 sheets of 75 g/m² (20 lb) paper or 10 envelopes. It does not support labels.

NOTE: Select the correct paper type in the print driver before printing.

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1.

2. Pull out the tray extension to support the paper.

3. Spread the paper guides to the correct size.

4. Load paper in the tray according to the orientation guide (see separate Q&A). Ensure the stack fits under the fill line (max height 10 mm or ~100 sheets).

5. Adjust the side guides so they lightly touch the paper stack without bending it.

Load paper according to the required orientation. The Alternative Letterhead Mode setting affects loading for letterhead/preprinted paper (see separate Q&A).

Alternative Letterhead Mode lets you load letterhead or preprinted paper the same way for both single-sided and duplex jobs (load as you would for automatic duplex printing).

Enable Alternative Letterhead Mode via Control Panel:

1. From the Home screen, swipe right-to-left to find the Settings menu. Touch the Settings icon.

2. Open the following menus: Manage Trays > Alternative Letterhead Mode.

3. Select Enabled, then touch the Save button or press the OK button.

These trays (Tray 2 standard, Trays 3-5 optional 550-sheet feeders) hold up to 550 sheets of 75 g/m² (20 lb) paper.

CAUTION: Do not extend more than one paper tray at a time.

NOTE: Do not open a tray while it is in use.

1. Open the tray.

2. Adjust the paper-width guides: Squeeze the adjustment latches and slide the guides to the size markings for the paper being used.

3. Adjust the paper-length guide: Squeeze the adjustment latch and slide the guide to the size marking for the paper being used.

4. Load paper into the tray according to the orientation guide (see separate Q&A). Do not adjust guides tightly against the stack; use the indentations/markings. Ensure the top of the stack is below the tray full indicator.

5. Close the tray.

6. The tray configuration message appears on the control panel.

7. If the size/type shown is incorrect, select Modify to choose the correct settings. For custom-size paper, specify X and Y dimensions when prompted.

Load paper according to the required orientation. The Alternative Letterhead Mode setting affects loading for letterhead/preprinted paper (see separate Q&A).

Use only Tray 1 for envelopes (up to 10). Use the manual feed option in the driver.

Print Driver Settings (Windows):

1. From your software, select the Print option.

2. Select this printer, then click Properties or Preferences.

3. Go to the Paper/Quality tab.

4. In the Paper size drop-down, select the correct envelope size.

5. In the Paper type drop-down, select Envelope.

6. In the Paper source drop-down, select Manual feed.

7. Click OK to close the Properties dialog.

8. Click OK or Print in the main Print dialog to send the job.

Loading Envelopes into Tray 1:

Load envelopes after sending the print job. Load them face-down, with either the top edge toward the back of the printer OR the top edge leading into the printer.

Follow steps 1, 2, 3, and 5 from “How do I load paper into Tray 1?”.

Use Tray 2 or optional 550-sheet trays for labels. Tray 1 does not support labels. Use the manual feed option for single sheets/small batches if needed.

Print Driver Settings for Manual Feed (Windows):

1. From your software, select the Print option.

2. Select this printer, then click Properties or Preferences.

3. Go to the Paper/Quality tab.

4. In the Paper size drop-down, select the correct size for the label sheets.

5. In the Paper type drop-down, select Labels.

6. In the Paper source drop-down, select Manual feed.

7. Click OK to close the Properties dialog.

8. Click OK or Print in the main Print dialog box to send the job.

Loading Labels (Manual Feed – Tray 2 or Optional Trays):

When using manual feed, the printer waits until it detects the tray has been opened and closed after the job is sent. It prints from the lowest-numbered tray configured for the correct size/type (e.g., if Tray 2 and Tray 3 are configured for labels, it uses Tray 2).

1. After sending the job, open the appropriate tray (e.g., Tray 2).

2. Adjust guides if necessary (as per regular paper loading).

3. Load sheets of labels face-up with the top of the sheet toward the right side of the printer.

4. Close the tray. Printing should begin.

Loading Labels (Standard Feed – Tray 2 or Optional Trays):

Load labels face-up with the top of the sheet toward the right side of the printer. Ensure the Paper Type is set to ‘Labels’ in the tray configuration menu on the control panel and in the print driver (Source should be set to the specific tray or ‘Automatically Select’).

The stapler handles up to 20 sheets of 75 g/m² (20 lb) paper.

CAUTION: Do not attempt to staple materials other than paper.

1. Insert the stack of paper into the slot on the front of the stapler.

2. Wait for the stapler to activate (it senses paper) and make a stapling sound. (There might be a short delay if the printer is in Sleep mode).

3. Remove the stapled paper.

Troubleshooting Stuck Paper:

WARNING! To avoid injury, do not put your finger inside the stapler area.

1. Open and close the stapler door, then try removing the paper.

2. If still stuck, ensure the stapler door is closed, turn the printer off, then turn it on again, and try removing the paper.

• Order supplies and paper: http://www.hp.com/go/suresupply

• Order genuine HP parts or accessories: http://www.hp.com/buy/parts

• Order through service or support providers: Contact an HP-authorized service or support provider.

• Order using the HP Embedded Web Server (EWS): Access the EWS by entering the printer’s IP address or host name in a web browser. The EWS links to the HP SureSupply website.

CSR parts allow customers to replace certain components themselves, reducing repair time. More information is available at http://www.hp.com/go/csr-support and http://www.hp.com/go/csr-faq.

Genuine HP replacement parts can be ordered at http://www.hp.com/buy/parts or through an authorized provider. You will need the part number, serial number, product number, or printer name.

• Parts listed as Mandatory self-replacement must be installed by the customer (unless HP service personnel are paid to do it). On-site or return-to-depot support is not covered under warranty for these parts.

• Parts listed as Optional self-replacement can be installed by HP service personnel at no extra charge during the warranty period if requested.

The printer uses four colors: yellow (Y), magenta (M), cyan (C), and black (K). Both standard and high-yield cartridges are available. High-yield cartridges contain more toner for increased page yield (learn more at http://www.hp.com/go/learnaboutsupplies).

Check compatibility and purchase at http://www.hp.com/go/suresupply.

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage, do not expose the toner cartridge (especially the green imaging drum) to light for more than a few minutes. Cover the drum if removed for an extended time.

CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash in cold water. Hot water sets toner into fabric.

1. Open the front door.

2. Grasp the handle of the used toner cartridge and pull it straight out to remove it.

3. Remove the new toner cartridge from its protective shell/packaging. Tear off the plastic strip. Save packaging for recycling the used cartridge (recycling info is in the box).

4. Hold both ends of the new toner cartridge and rock it gently 5-6 times to distribute the toner evenly.

5. Align the toner cartridge with its slot and insert it until it clicks firmly into place.

6. Close the front door.

When the control panel indicates the toner-collection unit is full, it must be replaced for printing to continue.

NOTE: The replacement toner-collection unit (Part B5L37A) includes an attached replacement door for the unit’s compartment.

CAUTION: Do not reuse the toner-collection unit.

1. Open the toner-collection-unit door on the back-left side of the printer.

2. Grasp the blue label on the top of the used toner-collection unit and pull it straight out.

3. Remove the new toner-collection unit from its packaging.

4. Insert the new unit into the printer.

5. Close the new toner-collection-unit door.

Replace the staple cartridge when the printer control panel indicates it is empty or nearly empty. Use HP Staple Cartridge Pack Q7432A.

1. Open the convenience stapler door.

2. Grasp the tab on the staple cartridge and pull it straight out.

3. Insert the new staple cartridge into the slot.

4. Push the staple cartridge in until it clicks into place.

5. Close the convenience stapler door.

1. From the software program, select the Print option.

2. Select the printer from the list of printers.

3. Click or tap the Properties or Preferences button to open the print driver settings.

(Note: Accessing from Windows 8/8.1 Start screen: select Devices, select Print, select the printer.)

4. Adjust settings on the available tabs (e.g., Paper/Quality, Effects, Finishing, Job Storage, Color, Services) as needed.

5. Click OK to close the driver settings.

6. Click Print or OK in the main print dialog box to start the job.

1. Open the print driver Properties/Preferences.

2. On the Finishing tab, select the “Print on both sides” checkbox.

3. Choose either “Flip pages up” or “Flip pages over” depending on the desired binding edge.

4. Click OK and then Print.

Use this method if the printer doesn’t support automatic duplexing or for special paper.

1. Open the print driver Properties/Preferences.

2. On the Finishing tab, select the “Print on both sides (manually)” checkbox.

3. Click OK and then Print. The printer prints the first side.

4. Remove the printed stack from the output bin and, maintaining orientation, place it back in Tray 1 (or the specified input tray).

5. Touch the appropriate control panel button to continue printing the second side.

1. Open the print driver Properties/Preferences.

2. On the Finishing tab, select the desired number from the “Pages per sheet” drop-down list.

3. Optionally, select “Print page borders” and choose the “Page order”.

4. Click OK and then Print.

1. Open the print driver Properties/Preferences.

2. On the Paper/Quality tab, select the appropriate paper type from the “Paper type” drop-down list.

3. Click OK and then Print.

1. From the software program, click File, then Print.

2. Select the printer from the Printer menu.

3. Adjust settings in the print dialog (options may vary by application). Click Show Details to see more options.

4. Select options such as Paper Size, Orientation, and Scaling.

5. From the drop-down menu (often showing the application name), select Finishing or other categories to adjust specific printer features like duplexing or pages per sheet.

6. Click Print.

1. Open the Print dialog (File > Print).

2. Select the printer.

3. Click Show Details if necessary.

4. Select the “Two-Sided” checkbox. (Alternatively, find the Layout or Finishing menu and select a Binding option).

5. Click Print.

1. Open the Print dialog (File > Print).

2. Select the printer.

3. Click Show Details if necessary.

4. From the application drop-down menu, select Paper Handling.

5. For “Pages to Print”, select “Odd Only”.

6. Click Print.

7. After the odd pages print, remove the stack, maintain orientation, and reload into the input tray.

8. Repeat steps 1-4.

9. For “Pages to Print”, select “Even Only”.

10. Click Print.

1. Open the Print dialog (File > Print).

2. Select the printer.

3. Click Show Details if necessary.

4. From the application drop-down menu, select Layout.

5. From the “Pages per Sheet” menu, select the desired number (e.g., 2, 4, 6).

6. Select a “Layout Direction” and optionally a “Border”.

7. Click Print.

1. Open the Print dialog (File > Print).

2. Select the printer.

3. Click Show Details if necessary.

4. From the application drop-down menu, select Paper Type/Quality or Media & Quality.

5. Select the appropriate paper type from the available options.

6. Click Print.

This allows you to print sensitive documents securely or print jobs later.

1. Open the print driver Properties/Preferences.

2. Click the Job Storage tab.

3. Under Job Storage Mode, select one of the following:

• Proof and Hold: Prints one copy for checking, then waits for release to print remaining copies.

• Personal Job: Job is held until released at the control panel. Can be made private with a PIN.

• Quick Copy: Prints requested copies and stores one copy for later re-printing.

• Stored Job: Stores the job on the printer indefinitely (until deleted). Can be made private with a PIN.

4. To make the job private:

• Select “Make Job Private/Secure”.

• Choose either “PIN to print” (enter a 4-digit PIN) or “Password to print” (enter a password).

5. To customize the username or job name:

• Select “Custom” under “If job name is…” or “User name”.

• Enter the desired name.

6. Click OK and then Print.

1. Open the Print dialog (File > Print).

2. Select the printer.

3. Click Show Details if necessary.

4. From the application drop-down menu, select Job Storage or Job Log.

5. Select the desired “Mode” (e.g., Proof and Hold, Personal Job, Stored Job).

6. If selecting Personal or Stored Job, you can optionally set a PIN under “Job Private”.

7. Click Print.

1. Touch the Home button on the control panel.

2. Touch “Retrieve from Device Memory”.

3. Select the folder corresponding to your username.

4. Select the name of the stored job.

5. If the job is private/secure, enter the PIN or password when prompted and touch OK.

6. Adjust the number of copies if needed.

7. Touch the Start button (or Print) to print the job.

1. Touch the Home button on the control panel.

2. Touch “Retrieve from Device Memory”.

3. Select the folder corresponding to your username.

4. Select the name of the stored job.

5. If the job is private/secure, enter the PIN or password when prompted and touch OK.

6. Touch the Delete option.

7. Confirm the deletion when prompted.

This requires HP Web Services to be enabled and the printer registered with HP Connected.

1. Ensure the printer is on and connected to the network with internet access.

2. Find the printer’s unique email address (check HP Connected account or printer settings).

3. Create a new email message from your computer or mobile device.

4. Enter the printer’s email address in the “To:” field.

5. Attach the document(s) you want to print (supported file types vary, check HP ePrint documentation).

6. Send the email. The attachments will print on the printer.

Wi-Fi Direct allows direct wireless connection from a mobile device without joining a network. NFC (Near Field Communication) allows printing by touching an NFC-enabled mobile device to the printer’s NFC icon.

Setup (First Time):

1. Ensure Wi-Fi Direct is enabled on the printer (Control Panel > Network Icon > Wi-Fi Direct > Status > On).

2. Note the Wi-Fi Direct name and password (if security is enabled).

3. On your mobile device, go to Wi-Fi settings and connect to the printer’s Wi-Fi Direct name.

4. Install a compatible HP printing app (like HP ePrint app or HP Smart app) if you don’t have one.

Printing via Wi-Fi Direct:

1. Ensure your mobile device is connected to the printer’s Wi-Fi Direct signal.

2. Open the document or photo you want to print.

3. Use the “Share” or “Print” option in the application.

4. Select the HP printer.

5. Adjust print settings and print.

Printing via NFC (z model):

1. Ensure NFC and Wi-Fi Direct are enabled on both the printer and your mobile device.

2. Open the document or photo on your mobile device.

3. Touch the mobile device’s NFC antenna area to the NFC icon on the printer’s control panel.

4. The devices should establish a connection, and a print prompt may appear on your mobile device.

5. Confirm printing on your mobile device.

This feature allows printing supported file types (like PDF, JPG, PRN) directly from a USB drive connected to the easy-access port near the control panel. An administrator must enable this port first.

Enable the USB Port (Administrator):

1. Access the printer’s Embedded Web Server (EWS) by entering its IP address in a browser.

2. Navigate to the Security tab > General Security settings.

3. Ensure “Enable Walk-up USB” or a similar option is checked.

4. Save the changes.

Print USB Documents:

1. Insert the USB flash drive into the easy-access USB port.

2. The control panel should display USB drive options. Touch “Print Documents”.

3. Browse the files on the USB drive and select the document(s) you want to print.

4. Adjust print settings (copies, paper size, etc.) as needed.

5. Touch Print or Start.

6. Remove the USB drive when finished.

1. Load the original document either face-down on the scanner glass (aligning with the corner mark) or face-up in the document feeder input tray (top edge first).

2. From the Home screen on the control panel, touch Copy.

3. Adjust basic settings like number of copies, color/black, paper size, etc., if needed.

4. Touch the Start button.

1. Load the original document(s) face-up in the document feeder.

2. From the Home screen, touch Copy.

3. Scroll to find and touch the “2-Sided Copying” or similar option.

4. Select the appropriate option based on your original and desired output:

• 1-sided original, 2-sided output

• 2-sided original, 1-sided output

• 2-sided original, 2-sided output

5. Specify the page flip orientation (Book style – long edge, or Tablet style – short edge) if copying 2-sided to 2-sided.

6. Adjust other settings as needed.

7. Touch the Start button.

Before you begin:

• Ensure the printer is connected to the network.

• Obtain the printer’s IP address.

• Gather SMTP server details (server address, port, authentication info if required, sender email address).

Steps:

1. Access the HP Embedded Web Server (EWS) by entering the printer’s IP address in a web browser.

2. Navigate to the Scan/Digital Send tab.

3. Click “E-mail Setup” in the left navigation pane.

4. Click the “Add” button under Outgoing E-mail Profiles.

5. Enter a Display Name for this profile (e.g., “Company SMTP”).

6. Enter the Sender E-mail Address the printer will use.

7. Enter the SMTP Server address (hostname or IP address).

8. Specify the SMTP Port (usually 25, 465 for SSL, or 587 for TLS).

9. Enable “Always use secure connection (SSL/TLS)” if required by your server.

10. Under SMTP Server Authentication:

• If no authentication is needed, select “Server does not require authentication”.

• If authentication is needed, select “Server requires authentication” and enter the User ID (often the full email address) and Password for the email account.

11. Optionally, set Maximum E-mail Size and test the connection.

12. Click Apply or Save.

Before you begin: (Same as Method 1)

Steps:

1. Access the HP Embedded Web Server (EWS).

2. Navigate to the Scan/Digital Send tab.

3. Click “E-mail Setup Wizard” in the left navigation pane.

4. The wizard will guide you through configuring outgoing email profiles and address book settings.

5. Follow the on-screen prompts, entering the Display Name, Sender Email Address, SMTP Server, Port, Security (SSL/TLS), and Authentication details as required.

6. Test the configuration when prompted.

7. Complete the wizard.

Configure the outgoing email server (SMTP) settings in the EWS (using either Method 1 or 2 described above) with the following details specific to Office 365:

• SMTP Server: smtp.office365.com

• SMTP Port: 587

• Always use secure connection (SSL/TLS): Enable this option (select TLS/STARTTLS if available).

• Server requires authentication: Enable this.

• User ID: Your full Office 365 email address (e.g., user@yourdomain.com).

• Password: Your Office 365 email password.

• Sender E-mail Address: Your full Office 365 email address.

Complete the setup and test the connection.

If emails are not being sent:

• Verify Network Connection: Ensure the printer is connected to the network and can reach the internet/SMTP server.

• Check SMTP Server Setup:

1. Access the EWS.

2. Go to Scan/Digital Send > E-mail Setup.

3. Select the outgoing email profile and click Edit.

4. Verify all settings: Display Name, Sender Address, SMTP Server address, Port number, SSL/TLS setting, Authentication (User ID, Password).

5. Use the “Test” button within the profile settings to check the connection to the SMTP server.

6. Correct any incorrect settings and click Apply/Save.

• Check Firewall: Ensure any network firewalls are not blocking the SMTP port used by the printer.

• Check Authentication: Double-check the username and password if server authentication is required. Ensure the account is active and allowed to send via SMTP.

• Check Server Limits: Some email servers have sending limits or restrictions.

There are two main methods: using the “Save to Network Folder Setup” page in the EWS or the “Save to Network Folder Quick Set Wizard”.

Before you begin:

• Create a shared folder on a network server or computer.

• Ensure the folder has appropriate write permissions for the user account the printer will use to access it.

• Know the full network path (UNC path, e.g., \\servername\sharename\foldername) or the server’s IP address and share name.

• Have the username and password for the account with write access to the shared folder.

Method 1: Save to Network Folder Setup Page (EWS)

1. Access the EWS.

2. Navigate to Scan/Digital Send > Save to Network Folder Setup.

3. **Step 1: Enable and Configure Defaults**

• Check “Enable Save to Network Folder”.

• Configure Default Job Options:

• Scan Settings (Original Size, Sides, Content Orientation, Resolution, etc.)

• File Settings (File Type, Compression, Default File Name Prefix/Suffix, etc.)

• Notification Settings (if desired)

• Folder Settings (Default folder path, Authentication credentials)

4. **Step 2: Set up Quick Sets (Optional but Recommended)**

• Click “Add” under Quick Sets.

• Provide a Quick Set Name (this appears on the control panel).

• Enter a Description.

• Choose Start Options (e.g., Start Scan, Edit Settings before Scan).

• Configure the Destination Folder: Enter the Network Path (UNC path) for this specific Quick Set.

• Configure Windows Credentials: Enter the Domain (if applicable), User Name, and Password for accessing the network folder.

• Verify Access to test the path and credentials.

• Customize scan, file, and notification settings specific to this Quick Set if different from defaults.

• Click Apply or Save.

Method 2: Save to Network Folder Quick Set Wizard (EWS)

1. Access the EWS.

2. Navigate to Scan/Digital Send > Save to Network Folder Quick Set Wizard.

3. Follow the wizard prompts to create a new Quick Set.

4. Enter the Quick Set Name, Description, Network Path, and Authentication Credentials.

5. Test the network folder access.

6. Configure scan, file, and notification settings as desired.

7. Complete the wizard.

If scans are not saving to the network folder:

• Verify Network Path: Ensure the UNC path (\\servername\sharename\foldername) is correct and accessible from the network.

• Check Permissions: Confirm the user account specified in the EWS setup has write permissions for the target shared folder.

• Verify Credentials: Double-check the domain (if needed), username, and password entered in the EWS setup. Ensure the account is active and not locked out.

• Test Access: Use the “Verify Access” or “Test” button within the EWS network folder setup (Quick Set or Defaults) to check connectivity and credentials.

• Check Firewall: Ensure firewalls on the server or network are not blocking SMB/CIFS traffic (ports 139, 445).

• Check Server/Share Status: Ensure the server hosting the share is online and the share itself is active.

• Printer Network Settings: Verify the printer has correct network settings (IP address, subnet mask, gateway, DNS) to communicate on the network.

Enable Scan to USB Drive (Administrator):

1. Access the EWS.

2. Navigate to the Scan/Digital Send tab.

3. Click “Save to USB Setup” or similar option.

4. Check the box to “Enable Save to USB Drive”.

5. Click Apply or Save.

Configure Default Scan Options (Optional):

1. In the EWS under “Save to USB Setup”, configure default settings that will apply when users scan to USB:

• Scan Settings (Original Size, Sides, Resolution, etc.)

• File Settings (File Type like PDF/JPG, Compression, Default File Name, etc.)

2. Click Apply or Save.

Configure Default File Name Settings (Optional):

1. In the EWS, navigate to Scan/Digital Send > Scan Settings (or similar).

2. Find the “Default File Name” or “File Name Format” settings.

3. Define a prefix, suffix, date/time format, or user name inclusion for default file names.

4. Click Apply or Save.

This requires Scan to Email to be set up first.

1. Load the original document face-down on the scanner glass or face-up in the document feeder.

2. On the printer control panel, touch E-mail.

3. Enter the recipient(s) email address(es) using the touchscreen keyboard or select from the address book (if configured).

4. Enter a Subject and optional message body.

5. Adjust scan settings (resolution, file type, color/black, 2-sided scanning, etc.) if needed by touching Options.

6. Touch the Start button or Send.

This requires Scan to Network Folder to be set up, preferably with Quick Sets.

1. Load the original document face-down on the scanner glass or face-up in the document feeder.

2. On the printer control panel, touch “Save to Network Folder”.

3. Select the desired Quick Set (pre-configured folder destination and settings).

4. If prompted, enter a file name.

5. Adjust scan settings via Options if the Quick Set allows editing or if using default settings.

6. Touch the Start button or Save.

Requires Scan to USB to be enabled.

1. Insert a USB flash drive into the easy-access USB port near the control panel.

2. Load the original document face-down on the scanner glass or face-up in the document feeder.

3. On the printer control panel, touch “Save to USB Drive”.

4. If prompted, enter a file name.

5. Adjust scan settings (resolution, file type, color/black, 2-sided scanning, etc.) if needed by touching Options.

6. Touch the Start button or Save.

7. Wait for the scan to complete and the “Save Complete” message to appear before removing the USB drive.

Applicable to f, c, and z models, or dn model with optional fax accessory.

1. Connect a telephone line cord to the correct port on the back of the printer (usually marked with a phone icon) and to the wall jack.

2. On the printer control panel, touch the Fax icon (or navigate through Setup > Fax Setup).

3. Select “Fax Setup Wizard” or similar option.

4. Follow the on-screen prompts:

• Enter the Fax Header information (Your name or company name).

• Enter your Fax Number.

• Select the Country/Region.

• Choose the Line Type (Tone or Pulse dialing).

• Configure Answer Mode (Automatic, Manual, TAM – Telephone Answering Machine).

• Set Rings to Answer (if Automatic or TAM mode).

• The wizard may perform a line test.

5. Complete the wizard.

1. Load the original document face-down on the scanner glass or face-up in the document feeder.

2. On the printer control panel, touch Fax.

3. Enter the recipient’s fax number using the numeric keypad on the touchscreen or the physical keyboard (if available).

• Alternatively, select a recipient from the Fax Address Book (if configured).

4. Adjust fax settings if needed (e.g., resolution, contrast, dialing options) by touching Options.

5. Touch the Start Black or Start Color button to begin sending.

1. Find the printer’s IP address:

• Touch the Network icon ( ) on the printer control panel.

• Or, print a Configuration Report (usually found under Reports or Settings menu).

2. Open a supported web browser on a computer connected to the same network as the printer.

3. Type the printer’s IP address into the browser’s address bar and press Enter.

4. The EWS interface should load in the browser.

NOTE: Manually configuring IP settings is generally only needed if DHCP is unavailable or a static IP is required.

1. On the printer control panel, touch the Network icon ( ) or navigate to Setup > Network Setup.

2. Select TCP/IP Settings or Network Settings.

3. Select IPv4 Settings or IPv6 Settings.

4. Select the option for Manual configuration (e.g., “Manual IP Address” or similar).

5. For IPv4: Enter the IP Address, Subnet Mask, and Default Gateway using the touchscreen keyboard. Touch OK after each entry.

6. For IPv6: Enter the IPv6 Address manually or configure other IPv6 settings as required.

7. Optionally, configure DNS server addresses manually if needed (usually under the same TCP/IP settings menu).

8. Apply or save the settings.

These settings control the Ethernet port’s communication speed and mode. Usually, “Automatic” is recommended.

1. On the printer control panel, touch the Network icon ( ) or navigate to Setup > Network Setup.

2. Select Advanced Settings or Link Speed Settings.

3. Choose the desired setting. Options typically include:

• Automatic (Default and recommended)

• 10T Full

• 10T Half

• 100TX Full

• 100TX Half

• 1000T Full (Gigabit)

4. Touch OK or Apply to save the setting. The printer may restart its network connection.

NOTE: Incorrect manual settings can prevent network communication. Ensure the chosen setting matches the switch port configuration.

Setting an administrator password restricts access to certain printer settings via the control panel and EWS.

Using the EWS:

1. Access the EWS.

2. Navigate to the Security tab.

3. Click “General Security” or “Access Control”.

4. Find the section for setting or changing the administrator password.

5. Enter the new password and confirm it.

6. Click Apply or Save.

Using the Control Panel (may vary):

1. Navigate to Setup > Security or Administrator Settings.

2. Select “Set Administrator Password” or similar.

3. Enter the new password using the touchscreen and confirm it.

4. Save the setting.

Configure how long the printer waits before entering sleep mode and enable the lowest power setting.

1. Access the EWS or navigate through the Control Panel: Setup > Energy Settings or Power Management.

2. Find the “Sleep Timer” or “Sleep/Auto Off After” setting.

3. Select the desired inactivity period (e.g., 1 minute, 5 minutes, 15 minutes) before the printer enters sleep mode.

4. Look for a “Lowest Power Setting” or “Use 1 Watt or less” option and enable it if available and desired.

5. Apply or Save the settings.

Configure specific times for the printer to automatically enter sleep mode and wake up.

1. Access the EWS or navigate through the Control Panel: Setup > Energy Settings or Power Management.

2. Select “Sleep Schedule” or “Schedule On and Off”.

3. Enable the schedule feature.

4. Select the days of the week you want the schedule to apply (e.g., Everyday, Weekdays).

5. Set the “Sleep Time” – the time the printer will enter sleep mode.

6. Set the “Wake Time” – the time the printer will wake up from sleep mode.

7. Apply or Save the schedule.

Keeping firmware updated provides the latest features and fixes.

Method 1: Using the Control Panel (if connected to internet)

1. Ensure the printer is connected to the network with internet access.

2. Navigate to Setup > Printer Maintenance > Update Printer or LaserJet Update.

3. Select “Check for Updates Now”.

4. If updates are found, follow the prompts to download and install them.

5. You can also configure automatic update checks in this menu.

Method 2: Using the EWS

1. Access the EWS.

2. Navigate to the Tools or Printer Maintenance tab.

3. Select “Firmware Update” or “Printer Updates”.

4. Use the options to check for updates online or upload a firmware file downloaded from the HP support website.

Method 3: Using HP Support Website and USB Drive

1. Go to http://www.hp.com/support/colorljM577MFP.

2. Find and download the latest firmware file for your printer model.

3. Save the firmware file (usually a .RFU file) to the root directory of a USB flash drive.

4. Insert the USB drive into the easy-access USB port on the printer.

5. Navigate on the control panel to Setup > Printer Maintenance > Update Printer > Install Update from USB.

6. Select the firmware file and follow the prompts to install.

Resetting restores all settings to their factory defaults, including network configuration.

Method 1: Using the Printer Control Panel

1. Navigate to Setup > Service or Printer Maintenance.

2. Select “Restore Defaults” or “Factory Reset”.

3. Confirm that you want to restore the defaults when prompted. The printer will likely restart.

Method 2: Using the HP Embedded Web Server (EWS)

1. Access the EWS.

2. Navigate to the Settings, Tools, or Troubleshooting tab.

3. Look for a “Restore Factory Settings” or “Restore Defaults” option.

4. Click the button to restore defaults and confirm when prompted. The printer will likely restart.

• **Cartridge is low:** This is a warning. Print quality may start to degrade soon. Consider having a replacement cartridge available.

• **Cartridge is very low:** The cartridge is near the end of its life. Printing will stop until the cartridge is replaced, unless you change the “Very Low” setting.

Change the “Very Low” Setting (to continue printing):

1. Navigate on the control panel to Setup > Supply Settings.

2. Select the specific color cartridge.

3. Select the “Very Low Setting”.

4. Choose “Continue” instead of “Stop” or “Prompt”. This allows printing after the warning, but print quality is not guaranteed.

Order Supplies:

Purchase replacement cartridges (see Supplies Q&A). Visit http://www.hp.com/go/suresupply.

Troubleshooting Steps:

1. **Check Paper:**

• Ensure paper is loaded correctly in the tray (see loading instructions).

• Ensure paper guides are set correctly, not too tight or too loose.

• Do not overfill the tray.

• Ensure the paper meets HP specifications (not too heavy, light, rough, smooth, or damp).

• Try fanning the paper stack before loading.

• Try using paper from a different package.

2. **Check Tray Settings:** Ensure the paper size and type configured for the tray on the control panel match the paper loaded.

3. **Clean Rollers:** Paper dust can accumulate on pickup rollers. Try cleaning the pickup rollers for the affected tray (refer to cleaning procedures if available in the manual or online support).

4. **Check for Obstructions:** Ensure there are no small pieces of torn paper or foreign objects inside the paper path or tray.

5. **Try a Different Tray:** If the issue occurs only with one tray, the problem is likely specific to that tray’s rollers or settings.

6. **Check Environment:** Very dry or humid conditions can affect paper feeding.

Troubleshooting Steps:

1. **Check Paper:**

• Ensure the paper is not sticking together. Fan the stack well before loading.

• Ensure the paper meets HP specifications and is not damp.

• Try paper from a fresh, unopened ream.

• Do not overfill the tray.

2. **Check Loading:** Ensure paper is loaded correctly and guides are set properly.

3. **Clean Rollers/Separation Pad:** The separation pad (in the tray) or feed rollers might be worn or dirty, failing to separate sheets properly. Clean these components (refer to cleaning procedures).

4. **Check Environment:** High humidity can cause paper to stick together.

5. **Try a Different Tray:** Determine if the issue is specific to one tray.

Troubleshooting Steps:

1. **Check Originals:**

• Ensure originals are not wrinkled, torn, curled, or have staples/paper clips attached.

• Ensure originals meet the ADF specifications (size, weight).

• Do not mix paper sizes/types in one batch.

• Fan the stack of originals before loading.

2. **Check Loading:**

• Load originals face-up, top edge first, into the ADF input tray.

• Adjust the paper guides to fit snugly against the edges of the stack.

• Do not overload the ADF input tray (check capacity limit).

3. **Clean ADF Rollers and Separation Pad:** Dust and residue on the rollers or separation pad are common causes. Follow the cleaning procedure.

4. **Check for Obstructions:** Open the ADF cover and check the paper path for any torn paper scraps or foreign objects.

Regular cleaning prevents jams and multi-feeds.

1. Turn off the printer and disconnect the power cord.

2. Open the document feeder cover.

3. Locate the pickup rollers (usually visible inside the cover or top of the ADF path) and the separation pad (usually located opposite the first set of rollers in the base of the input tray area).

4. Dampen a lint-free cloth lightly with distilled or filtered water (do not spray water directly on components).

5. Gently wipe the surface of the pickup rollers, rotating them to clean the entire surface. Remove any visible debris or residue.

6. Gently wipe the surface of the separation pad.

7. Allow the components to dry completely (a few minutes).

8. Close the document feeder cover.

9. Reconnect the power cord and turn on the printer.

The control panel often displays animated instructions or highlights the jam location.

General Steps:

1. Identify the jam location indicated on the control panel.

2. Open the access door or cover for that location (e.g., document feeder cover, Tray 1, Tray 2, right door, rear door, optional tray doors).

3. Gently pull the jammed paper straight out. Avoid tearing the paper if possible. If paper tears, carefully remove all torn pieces.

4. Check for any small, remaining pieces of paper in the path.

5. Close all doors and covers completely.

6. The printer should resume printing. If the error persists, check other potential jam locations.

Specific Locations: Follow instructions specific to the area (Document Feeder, Tray 1, Tray 2, Optional Trays, Right Door/Fuser Area, Output Bin) as detailed in the manual or on the control panel display.

Frequent Jams? Check paper quality/type, loading procedures, and clean rollers/paper path.

Troubleshooting Steps:

1. **Check Supplies:**

• Ensure you are using genuine HP toner cartridges.

• Check toner levels via the control panel (Supplies status). Replace low or empty cartridges.

• Visually inspect the toner cartridge imaging drum for damage (scratches, fingerprints) after removing it.

2. **Check Paper:**

• Ensure the paper meets HP specifications and is appropriate for laser printing.

• Try a different type or brand of paper.

• Ensure paper is stored correctly (flat, in packaging) and not damp.

3. **Check Settings:**

• Verify the paper type selected in the print driver (Windows/OS X) matches the paper loaded.

• Verify the paper type configured for the tray on the control panel matches the paper loaded.

• Try adjusting print quality settings in the driver (e.g., select a higher resolution or specific mode for photos/graphics).

• Adjust color settings in the Windows driver if colors are inaccurate.

4. **Perform Calibration/Cleaning:**

• Calibrate the printer to align colors (Control Panel > Setup > Service > Calibration/Cleaning > Full Calibration).

• Print a cleaning page (Control Panel > Setup > Service > Calibration/Cleaning > Cleaning Page).

5. **Check Environment:** Extreme temperatures or humidity can affect print quality.

6. **Print Quality Page:** Print and interpret the print quality diagnostic page (Control Panel > Setup > Reports > Diagnostic Reports > Print Quality Page) to identify specific issues (streaks, spots, etc.).

7. **Try Different Driver:** If possible, try printing with a different print driver (e.g., HP Universal Print Driver).

8. **Software Program:** Try printing from a different software program to rule out application-specific issues.

Troubleshooting Steps:

1. **Clean Scanner Glass & ADF:** Dirt, smudges, or correction fluid on the scanner glass or the small ADF glass strip can cause lines or spots on copies. Clean both surfaces with a soft, lint-free cloth lightly dampened with water or glass cleaner.

2. **Clean ADF Rollers/Pad:** Dirty rollers in the ADF can cause streaks or feed issues. Clean them (see ADF cleaning procedure).

3. **Check Original:** Ensure the original document is clear and high quality.

4. **Check Settings:**

• Adjust Copy Settings: On the control panel Copy screen, use Options to adjust settings like Lighter/Darker (Contrast), Sharpness, Background Cleanup, and Color Balance.

• Optimize for Text/Pictures: Select the content type (Text, Mixed, Photo) to optimize quality.

• Check Paper Settings: Ensure the output paper type selected matches the paper in the tray.

5. **Calibrate Scanner:** Perform a scanner calibration (Control Panel > Setup > Service > Calibration/Cleaning > Flatbed Calibration).

Troubleshooting Steps:

1. **Clean Scanner Glass & ADF:** (Same as for copy quality) Dirt or smudges are common causes of lines/spots.

2. **Clean ADF Rollers/Pad:** (Same as for copy quality)

3. **Check Original:** Ensure the original is clear.

4. **Check Scan Settings (Control Panel or Software):**

• Resolution: Increase scan resolution for finer detail (but larger file sizes).

• File Type/Compression: Choose an appropriate file type (e.g., TIFF for high quality, JPG for photos, PDF) and adjust compression levels.

• Color Settings: Ensure Color/Grayscale/Black&White setting is appropriate.

• Image Adjustment: Use options like Brightness, Contrast, Sharpness, Background Cleanup.

• Optimize for Text/Pictures: Select the content type if available.

• Output Quality: Adjust settings related to output quality vs. file size.

5. **Calibrate Scanner:** (Same as for copy quality)

Improving Sent Fax Quality:

1. **Clean Scanner Glass & ADF:** Dirt causes lines/spots on faxes sent from the flatbed or ADF.

2. **Check Original:** Use a clear original.

3. **Adjust Scan Settings:** Before sending, adjust Fax Send Resolution (Standard, Fine, Superfine, Photo). Higher resolution improves quality but takes longer.

4. **Adjust Image Settings:** Use options like Lighter/Darker (Contrast) if available for faxing.

5. **Check Error Correction Mode (ECM):** Ensure ECM is enabled (Fax Setup > Advanced Setup > Error Correction). ECM helps correct transmission errors caused by noisy phone lines, improving received quality at the other end.

Improving Received Fax Quality:

1. **Check Sender’s Machine:** The quality may be limited by the sender’s fax machine or settings.

2. **Check Phone Line:** Ensure the phone line connection is secure and free from noise or interference. Try a different wall jack.

3. **Check Error Correction Mode (ECM):** Ensure ECM is enabled on your printer.

Troubleshooting Steps:

1. **Check Physical Connection:**

• Ensure the Ethernet cable is securely plugged into the printer’s network port and the network switch/router.

• Check the network port lights on the printer. A lit link light indicates a physical connection.

• Try a different Ethernet cable and a different port on the switch/router.

2. **Check IP Address:**

• Print a Configuration Report or check the network status on the control panel to verify the printer has a valid IP address for your network (not 0.0.0.0 or 169.254.x.x unless intended).

• Ensure the printer’s IP address is unique and not conflicting with another device.

• Verify the computer is configured to use the correct printer IP address in the driver settings.

3. **Test Communication (Ping):**

• From a computer on the same network, open a command prompt (CMD in Windows, Terminal in OS X).

• Type `ping [printer_IP_address]` (e.g., `ping 192.168.1.100`) and press Enter.

• If you get replies, the basic network connection is working. If not (“Request timed out” or “Destination host unreachable”), there’s a connectivity issue.

4. **Check Link Speed/Duplex:** Ensure the printer’s link speed/duplex settings (usually “Auto”) match the switch port configuration.

5. **Check Software/Firewall:**

• Ensure the printer driver is installed correctly on the computer.

• Temporarily disable firewall software on the computer to see if it’s blocking communication.

• Check if the printer is paused or offline in the computer’s printer queue.

6. **Restart Devices:** Restart the printer, computer, and network router/switch.

7. **Network Settings:** Verify subnet mask, default gateway, and DNS settings on the printer are correct for your network.

Fax Troubleshooting Checklist:

• **Phone Line Type:** Ensure correct line type (analog) is used. Digital PBX/ISDN lines may require adapters or may not work.

• **Connections:** Verify the phone cord is securely connected from the wall jack to the correct “LINE” port on the printer.

• **Dial Tone:** Connect a standard phone to the wall jack. Is there a clear dial tone?

• **Other Devices:** Disconnect any other devices sharing the phone line (answering machines, modems, splitters) and test faxing alone.

• **Surge Protection:** Avoid using surge protectors for the phone line connection if possible, as some can interfere.

• **Voice Messaging:** If you have voice mail service, it might interfere with incoming faxes if the printer is set to auto-answer.

• **Answering Machine (TAM):** If using a TAM, ensure it’s connected correctly (usually wall jack > printer LINE port > printer EXT port > TAM) and the printer’s Rings to Answer setting is higher than the TAM’s.

• **Call Waiting:** Call waiting tones can disrupt fax transmissions. Disable it temporarily if possible (check phone company instructions) or disable ECM (Error Correction Mode) in Fax Setup (may reduce quality).

• **Fax Accessory Status:** Ensure the fax hardware is detected and functioning (check status in EWS or control panel reports).

Common Issues:

• **Fax Failed to Send:** Check number, line quality, recipient machine status. Try sending at a lower resolution or disabling ECM.

• **Out of Memory:** Printer memory is full, cannot store incoming fax. Delete stored faxes or print pending ones.

• **Poor Quality Photo:** Send photos using “Photo” resolution. Fax quality for photos is inherently limited.

• **Stop Button Ignored:** Fax transmission may have already started; allow it to complete or fail.

• **No Fax Address Book Button:** Address book feature might need configuration in EWS.

• **Header Appended Over Text:** Check overlay settings in the print driver if sending from PC.

• **One Page Prints as Two:** May occur with long originals or if “Fit to Page” settings are incorrect.

• **Document Stops Mid-Fax:** Often due to poor line quality or interruption. Resend.

• **Volume Too High/Low:** Adjust fax sound volume in Fax Setup options.

Simply remove the protective shield from the toner cartridge before installation.

1. Support the toner cartridge underneath with one hand while holding the cartridge handle with the other.

2. Align the toner cartridge with its slot on the shelf.

3. Insert the toner cartridge into the printer.

NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects.

Close the front door of the printer.

1. Pack the used toner cartridge and the protective shield into the box that the new cartridge came in.

2. See the enclosed recycling guide for information about recycling.

HP helps recycle Original HP cartridges—it’s easy and free with the HP Planet Partners program, available in more than 50 countries/regions and territories around the world (Program availability varies).

To find information about how to recycle used HP cartridges, please go to http://www.hp.com/recycle.

The printer indicates when the toner-collection unit is nearly full and when it is completely full. When it is completely full, printing stops until the toner-collection unit is replaced.

No. The toner-collection unit is designed for a single use. Do not attempt to empty the toner-collection unit and reuse it. Doing so could lead to toner being spilled inside the printer, which could result in reduced print quality. After use, return the toner-collection unit to HP’s Planet Partners program for recycling.

If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

1. Open the front door.

2. Open the toner-collection-unit door on the upper-left side of the printer.

3. Pull out the toner-collection unit and the attached door.

4. Remove the new toner-collection unit from its packaging.

5. Install the new toner-collection unit and the attached door into the printer. Align the tabs on the door with the slots in the printer.

6. Close the toner-collection unit door.

7. Close the front door.

To recycle the used toner-collection unit, follow the instructions included with the new toner-collection unit.

1. Open the stapler door. NOTE: Opening the stapler door disables the stapler.

2. Remove the staple cartridge from the printer.

3. Insert the new staple cartridge into the opening inside the stapler door.

4. Close the stapler door.

To purchase a package of two staple cartridges (part number Q7432A), go to the HP Parts Store at http://www.hp.com/buy/parts. Each cartridge holds 1,500 staples.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. (NOTE: The name of the button varies for different software programs. To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. The print driver might look different than what is shown in the PDF, but the steps are the same. For more information, click the Help (?) button in the print driver.)

3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.

4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5. Click or tap the OK button to print the job.

Use this procedure for printers that have an automatic duplexer installed.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. (NOTE: The name of the button varies for different software programs. To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.)

3. Click or tap the Finishing tab.

4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box.

5. In the Print dialog box, click the OK button to print the job.

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. (NOTE: The name of the button varies for different software programs. To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.)

3. Click or tap the Finishing tab.

4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.

5. Retrieve the printed stack from the output bin, and place it in Tray 1.

6. If prompted, touch the appropriate control panel button to continue.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. (NOTE: The name of the button varies for different software programs. To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.)

3. Click or tap the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down list.

5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box.

6. In the Print dialog box, click the OK button to print the job.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. (NOTE: The name of the button varies for different software programs. To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.)

3. Click or tap the Paper/Quality tab.

4. From the Paper type drop-down list, click the More… option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and then click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

9. If the tray needs to be configured, a tray configuration message displays on the printer control panel. Load the tray with the specified type and size of paper, and then close the tray.

10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type.

11. Select the correct type and size, and then touch the OK button.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. (NOTE: The name of the item varies for different software programs.)

4. Click the Print button.

NOTE: This information applies to printers that include an automatic duplexer. This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu. (NOTE: The name of the item varies for different software programs.)

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. (NOTE: The name of the item varies for different software programs.)

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer, and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.

8. If prompted, touch the appropriate control panel button to continue.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu. (NOTE: The name of the item varies for different software programs.)

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu. (NOTE: The name of the item varies for different software programs.)

4. Select from the Media & Quality or Paper/Quality options. (NOTE: This list contains the master set of options available. Some options are not available on all printers.)

• Media Type: Select the option for the type of paper for the print job.

• Print Quality: Select the resolution level for the print job.

• Edge-To-Edge Printing: Select this option to print close to the paper edges.

• EconoMode: Select this option to conserve toner when printing drafts of documents.

5. Click the Print button.

Store jobs on the printer for private or delayed printing.

NOTE: The print driver might look different than what is shown in the PDF, but the steps are the same.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for different software programs). (NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.)

3. Click the Job Storage tab.

4. Select a Job Storage Mode option:

• Proof and Hold: Print and proof one copy of a job, and then print more copies.

• Personal Job: The job does not print until you request it at the printer control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power.

• Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later.

• Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name:

• Use Job Name + (1-99): Append a unique number to the end of the job name.

• Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

7. For information about how to print the job, see the topic for “Print a stored job.”

Store jobs on the printer for private or delayed printing.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu.

4. In the Mode drop-down list, select the type of stored job:

• Proof and Hold: Print and proof one copy of a job, and then print more copies.

• Personal Job: The job does not print until someone requests it at the printer control panel. If the job has a personal identification number (PIN), provide the required PIN at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power.

• Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory to print it again later.

• Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a personal identification number (PIN), the person who prints the job must provide the required PIN at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name:

• Use Job Name + (1-99): Append a unique number to the end of the job name.

• Replace Existing File: Overwrite the existing stored job with the new one.

6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts them to enter this PIN number.

7. Click the Print button to process the job.

Use the following procedure to print a job that is stored in the printer memory.

1. Touch or press the Home button on the printer control panel.

2. Select Retrieve from Device Memory.

3. Select the name of the folder where the job is stored.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. Adjust the number of copies, and then touch the Start button or press the OK button to print the job.

When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the printer needs additional space, the printer might delete other stored jobs starting with the oldest. You can change the number of jobs that the printer can store from the General Settings menu on the printer control panel.

Use this procedure to delete a job that is stored in the printer memory.

1. Touch or press the Home button on the printer control panel.

2. Select Retrieve from Device Memory.

3. Select the name of the folder where the job is stored.

4. Select the name of the job, and then select the Delete button.

5. If the job is private or encrypted, enter the PIN or the password, and then select the Delete button.

To use HP ePrint via email, the printer must meet these requirements:

• The printer must be connected to a wired or wireless network and have Internet access.

• HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the Web browser displays a “There is a problem with this website’s security certificate” message when attempting to open the EWS, click Continue to this website (not recommended). Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.)

2. Click the HP Web Services tab.

3. Select the option to enable Web Services. (NOTE: Enabling Web Services might take several minutes.)

4. Go to http://www.hpconnected.com to create an HP ePrint account and complete the setup process.

The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer.

• Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options.

• OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.

Go to http://www.hp.com/go/eprintsoftware for drivers and information.

NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver. HP ePrint Software does not support USB printing.

Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

• Mail

• Photos

• Safari

• iBooks

• Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to http://www.hp.com/go/LaserJetMobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.

HP’s built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The printer must be connected to the same network (sub-net) as the Android device.

The print solution is built into the supported operating systems, so installing drivers or downloading software is not necessary.

For more information on how to use Android embedded printing and which Android devices are supported, go to http://www.hp.com/go/LaserJetMobilePrinting.

HP Wireless Direct, Wi-Fi Direct, and NFC printing enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the printer without using a wireless router (requires supported accessory). The printer does not need to be connected to the network for this mobile walk-up printing to work.

Use HP Wireless Direct to print wirelessly from:

• iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app

• Android mobile devices using the HP ePrint App or the Android embedded print solution

• PC and Mac devices using the HP ePrint Software

Use Wi-Fi Direct to print wirelessly from:

• Android mobile devices using the HP ePrint App or the Android embedded print solution

For more information, go to http://www.hp.com/go/wirelessprinting.

To enable or disable Wi-Fi Direct from the printer control panel:

1. From the Home screen on the printer control panel, scroll to and select the Administration menu.

2. Open the following menus: Network Settings > Wireless Menu > Wireless Direct.

3. Select On to enable wireless printing.

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a more unique Service Set Identifier (SSID) for easier printer identification for HP Wireless Direct printing. The SSID is also available on the How to Connect Page by touching the Network button from the Home screen on the printer control panel.

Follow this procedure to change the printer SSID:

1. From the Home screen on the printer control panel, scroll to and select the Administration menu.

2. Open the following menus: Network Settings > Wireless Menu > Wireless Direct > SSID.

3. Select the SSID name area.

4. Use the keyboard to change the name.

5. Select OK.

The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following methods:

Method one: Enable the USB port from the printer control-panel menus

1. Press the Home button on the printer control panel.

2. Open the following menus: Administration > General Settings > Enable Retrieve from USB.

3. Select the Enabled option, and then touch the Save button or press the OK button.

Method two: Enable the USB port from the HP Embedded Web server (EWS) (network-connected printers only)

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: Handle security certificate warnings if they appear).

2. Open the Print tab.

3. On the left side of the screen, click Retrieve from USB Setup.

4. Select the Enable Retrieve from USB check box.

5. Click Apply.

This printer supports easy-access USB printing for .pdf, .prn, .pcl, .ps, and .cht files from standard USB flash drives connected to the USB port near the control panel (ensure the port is enabled first).

1. Insert the USB flash drive into the easy-access USB port. (NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it.)

2. The printer detects the USB flash drive. Touch or press the OK button to access the drive, or, if prompted, select the Retrieve from USB option from the list of available applications. The Retrieve from USB screen opens.

3. Select the name of the document to print. (NOTE: The document might be in a folder. Open folders as necessary.)

4. To adjust the number of copies, select Copies, and then use the keypad to change the number of copies.

5. Touch the Start button or press the OK button to print the document.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, select Copy.

3. To adjust the number of copies, touch the Copies field to open a keypad.

4. Touch the More Options button, and then touch the Optimize Text/Picture button.

5. Select one of the predefined options, or touch the Manually Adjust button, and then adjust the slider in the Optimize For area. Touch the OK button.

6. Touch the Copy button.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, select Copy.

3. Touch the Sides button, and then select one of the following options:

• Use 1-sided original, 2-sided output to make a two-sided copy from a one-sided original.

• Use 2-sided original, 2-sided output to make a two-sided copy from a two-sided original

• Use 2-sided original, 1-sided output to make a one-sided copy from a two-sided original.

4. Touch the OK button.

5. Touch the Start button.

To set up the Scan to Email feature, the printer must have an active network connection. Administrators need the following information before beginning the configuration process:

• Administrative access to the printer

• DNS suffix (e.g., companyname.com)

• SMTP server (e.g., smtp.mycompany.com)

• SMTP server authentication requirements for outgoing email messages, including the user name and password used for authentication, if applicable.

NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name” to search.

IMPORTANT: Consult your email service provider’s documentation for information on digital sending limits for your email account. Some providers may temporarily lock your account if you exceed your sending limit.

First, access the HP Embedded Web Server (EWS) by finding the printer’s IP address or hostname (via the Network button on the control panel) and entering it into a web browser.

1. Click the Networking tab. (NOTE: Configuring settings on the Networking tab might require the assistance of a system administrator.)

2. If it is not already selected, click TCP/IP Settings in the left navigation pane.

3. Click the Network Identification tab.

4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc. (NOTE: If the Domain Name suffix is not set up, use the IP address.)

5. Click Apply.

6. Click the Scan/Digital Send tab.

7. On the left navigation pane, click the E-mail Setup link, and click Default Job Options.

8. On the E-mail Setup dialog, select the Enable Send to E-mail check box. If this check box is not selected, the feature is unavailable at the printer control panel.

9. In the Outgoing E-mail Servers (SMTP) area, complete the steps for one of the following options:

• Select one of the displayed servers

• Click Add to start the SMTP wizard.

1. In the SMTP wizard, select one of the following options:

• Method one: Enter the address of an SMTP server, and then click Next

• Method two: Select Search network for outgoing e-mail server, and then click Next. Select the server, and then click Next.

(NOTE: If an SMTP server was already created for another printer function, the Use a server already in use by another function option displays. Select this option, and then configure it to be used for the email function.)

2. On the Set the basic information necessary to connect to the server dialog, set the options to use, and then click Next. (NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split e-mails if larger than (MB). In most cases, the default port number does not need to be changed. If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled. Please refer to online sources to confirm these server settings are current and valid at the time of configuration.)

3. On the Server Authentication Requirements dialog, select the option that describes the server’s authentication requirements:

• Server does not require authentication, and then click Next.

• Server requires authentication

◦ From the drop-down box, select Use credentials of user to connect after Sign In at the control panel, and then click Next.

◦ From the drop-down box, select Always use these credentials, enter the Username and Password, and then click Next.

(NOTE: If using a signed-in user’s credentials, set email to require sign in by the user on the printer control panel. Deny device guest access to email by clearing the check box for email in the Device Guest column in the Sign in and Permission Policies area on the Access Control dialog of the Security tab. The icon in the check box changes from a check mark to a lock.)

4. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and then click the Next button. (NOTE: If the server requires authentication, a user name and password for sending automatic alerts and reports from the printer will be required.)

5. On the Summary and Test dialog, enter a valid email address in the Send a test e-mail to: field, and then click Test.

6. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up.

10. In the Address and Message Field Control area, enter a Default From: setting and any of the other optional settings. (NOTE: To display all these settings, click Advanced Settings at the bottom of the page.) Refer to the Address and Message Field Control settings table for details.

11. In the Signing and Encryption area, set the signing and encryption preferences. (NOTE: To display the Signing and Encryption settings, click Advanced Settings at the bottom of the page.) Refer to the Signing and Encryption settings table for details.

12. In the Notification Settings area, select when users will receive notifications about sent emails. The default setting is using the signed in user’s email address. If the recipient email address is blank, no notification is sent. (NOTE: To display the Notification settings, click Advanced Settings at the bottom of the page.)

13. In the File Settings area, set the default scanning preferences. Refer to the File Settings table for details. (NOTE: The list contains the master set of options available for HP LaserJet Enterprise MFP printers. Some options are not available on all printers.)

14. In the File Settings area, set the default file settings preferences. (NOTE: To display all these settings, click Advanced Settings at the bottom of the page.)

15. Review the selected options to verify that they are accurate, and then click Apply to complete the setup.

16. On the left navigation pane, under E-mail Setup, click Quick Sets, and select any Quick Sets for the printer. (NOTE: Quick Sets are shortcut jobs that can be accessed within the Quick Sets application on the printer control panel.)

Address and Message Field Control settings:

Signing and Encryption settings:

File Settings:

This setup wizard includes options for basic configuration.

First, access the HP Embedded Web Server (EWS).

1. Click the Networking tab.

2. If it is not already selected, click TCP/IP Settings in the left navigation pane.

3. Click the Network Identification tab.

4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. (NOTE: If the Domain Name suffix is not set up, use the IP address.)

5. Click Apply.

6. Click the Scan/Digital Send tab.

7. On the left navigation pane, click E-mail and Save to Network Folder Quick Setup Wizards.

8. Click the E-mail Setup Wizard link.

9. On the Configure E-mail Server (SMTP) dialog, complete the steps for one of the following options:

• Option one: Search network for outgoing e-mail server: (NOTE: This option finds outgoing SMTP servers inside your firewall only.)

1. Select Search network for outgoing e-mail server, and then click Next

2. Select the appropriate server from the Finding SMTP servers list, and then click Next.

3. Select the option that describes the server’s authentication requirements:

• Server does not require authentication, and then click Next.

• Server requires authentication

◦ From the drop-down box, select Use credentials of user to connect after Sign In at the control panel, and then click Next.

◦ From the drop-down box, select Always use these credentials, enter the Username and Password, and then click Next.

• Option two: Add SMTP server:

1. Select Add SMTP server

2. Enter the Server Name and Port Number, and then click Next. (NOTE: In most cases, the default port number does not need to be changed. If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number, and SSL settings from the service provider’s Web site or other sources. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled. Please refer to online sources to confirm these server settings are current and valid at the time of configuration.)

3. Select the option that describes the server’s authentication requirements:

• Server does not require authentication, and then click Next.

• Server requires authentication

◦ From the drop-down box, select Use credentials of user to connect after Sign In at the control panel, and then click Next.

◦ From the drop-down box, select Always use these credentials, enter the Username and Password, and then click Next.

10. On the Configure E-mail Settings dialog, enter the information about the From email address, the subject line of the email, and the default message, and then click Next. (NOTE: When setting up the address fields, if the User editable check box is unchecked, users will not be able to edit those fields at the printer control panel when sending an email.) Refer to the E-mail Settings (Wizard) table for details.

11. On the Configure File Scan Settings dialog, set the default scanning preferences, and then click Next.

12. Review the Summary dialog, and then click Finish to complete the setup.

E-mail Settings (Wizard):

NOTE: You must have an email address account with Office 365 Outlook to configure the settings in the EWS.

First, access the HP Embedded Web Server (EWS).

1. Click the Networking tab.

2. If it is not already selected, click TCP/IP Settings in the left navigation pane.

3. Click the Network Identification tab.

4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. (NOTE: If the Domain Name suffix is not set up, use the IP address.)

5. Click Apply.

6. Click the Scan/Digital Send tab.

7. On the left navigation pane, click the Scan to E-mail link.

8. Select the Enable Scan to E-mail check box. If this check box is not checked, the feature is unavailable at the printer control panel.

9. In the Outgoing E-mail Servers (SMTP) area, click Add to start the SMTP wizard.

10. In the I know my SMTP server address or host name field, type smtp.onoffice.com, and then click Next.

11. On the Set the basic information necessary to connect to the server dialog, in the Port Number field, type 587. (NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split e-mails if larger than (MB).)

12. Select the Enable SMTP SSL Protocol check box, and then click Next.

13. On the Server Authentication Requirements dialog, complete the following information:

a. Select Server requires authentication.

b. From the drop-down list, select Always use these credentials

c. In the Username field, type the Office 365 Outlook email address.

d. In the Password field, type the Office 365 Outlook account password, and then click Next.

14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and then click the Next button.

15. On the Summary and Test dialog, enter a valid email address in the Send a test e-mail to: field, and then click Test.

16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up.

Problems with sending email:

• Make sure the Enable Scan to E-mail check box is checked on the Scan/Digital Send tab on the Scan to E-mail page in the EWS.

• If the feature is enabled, but the printer is still unable to send emails, the SMTP server might not be set up correctly. The cause could be any of the following reasons:

◦ Authentication is required for the server, but no authentication information is sent.

◦ The network address or hostname for the SMTP server is incorrect.

◦ The SMTP server is not accepting email (port 25 is not open).

Check the SMTP server settings to identify the problem.

Check the SMTP server setup (Windows):

NOTE: This procedure is for Windows operating systems. The following steps show examples of responses from the server. The text portion of the response can vary from server to server.

1. Open a Windows command prompt: click Start, click Run, and then enter cmd.

2. Enter telnet followed by the SMTP gateway hostname and then the number 25, which is the port over which the printer is communicating. For example, enter `telnet example.com 25`

3. Press Enter. If the SMTP gateway hostname is not valid, the response contains the following message: Could not open connection to the host on port 25: Connect Failed.

4. If the SMTP gateway hostname is not valid, reconfigure the server.

• For the email digital-send feature, use the Scan/Digital Sending tab in the embedded Web server to configure the printer to use a different SMTP server.

If you receive a reply such as 220 smtp.hostname, the SMTP gateway hostname is valid. Continue with the next step.

5. Identify yourself to the SMTP server. At the prompt, enter HELO followed by your host name. Press Enter. You should receive a reply.

6. Attempt to authorize to the SMTP server. At the prompt, enter AUTH. Press Enter.

7. If the reply is `503.5.3.3 AUTH not available`, then the SMTP server does not require authentication.

If the reply is `250 AUTH` or `334`, the SMTP server requires authentication. Use the Scan to E-mail page on the Scan/Digital Sending tab of the HP Embedded Web Server to configure the correct authentication information.

8. Verify that the server recognizes the email account that is sending the message. At the prompt, enter `MAIL FROM: ` where “``” is the email address for testing.

If the response is `550 Requested action not taken: mailbox unavailable`, then the server cannot find the mailbox for that address.

If the response is `550 Requested action not taken: mailbox name not allowed`, then the email address is not valid.

9. Verify that the server has sent the email to the recipient. At the prompt enter `RCPT TO: ` where “``” is the email address for the recipient.

If the response is `550 Requested action not taken: mailbox unavailable`, then the server cannot find the mailbox for that address. The recipient email account might be configured so that it cannot receive messages from the printer.

If the response is `551 User not local: please try `, where “``” is a different email address, then the email account is not active.

To set up the Scan to Network Folder feature, the printer must have an active network connection. Administrators need the following items before beginning the configuration process.

• Administrative access to the printer

• The fully-qualified domain name (FQDN) (e.g., `\\servername.us.companyname.net\scans`) of the destination folder or the IP address of the server (e.g., `\\16.88.20.20\scans`).

NOTE: The use of the term “server” in this context refers to the computer where the shared folder resides.

Use this method for complete configuration of the Scan to Network Folder feature.

First, access the HP Embedded Web Server (EWS).

Step one: Enable the Scan to Network Folder feature and configure the default job options

1. Click the Scan/Digital Send tab.

2. On the left navigation menu, click the Save to Network Folder Setup link.

3. On the Save to Network Folder Setup dialog, select the Enable Save to Network Folder check box. If this box is not selected, the feature is unavailable at the printer control panel.

Complete the fields in the following dialogs on the page:

Notification settings

On the Notification Settings dialog, select one of these options:

NOTE: In order to send notification emails, the printer must be set up to use an SMTP server for sending email jobs.

• Option one: Do not notify

1. Select Do not notify.

2. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next.

• Option two: Notify when job completes

1. Select Notify when job completes.

2. Select the method for delivering the notification from the Method Used to Deliver Notification list. If the method of notification selected is E-mail, type the email address in the Notification E-mail Address field.

3. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail.

4. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next.

• Option three: Notify only if job fails

1. Select Notify only if job fails.

2. Select the method for delivering the notification from the Method Used to Deliver Notification list. If the method of notification selected is E-mail, type the email address in the Notification E-mail Address field.

3. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail.

4. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next.

Folder Settings

Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to. There are two types of folder permissions to select from:

Option 1: Read and write access

To send scanned documents to a folder configured for read and write access, complete the following steps:

NOTE: Send only to folders with read and write access supports folder verification and job notification

1. If it is not already selected, select Send only to folders with read and write access.

2. To require the printer to verify folder access before starting a scan job, select Verify folder access prior to job start. (NOTE: Scan jobs can complete more quickly if Verify folder access prior to job start is not selected; however, if the folder is unavailable, the scan job will fail.)

3. Click Next.

Option 2: Write access only

To send scanned documents to a folder configured for write access only, complete the following steps:

NOTE: Allow sending to folders with write access only does not support folder verification or job notification. If this option is selected, the printer cannot increment the scan filename. It sends the same filename for all scans. Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a unique file, and does not overwrite a previous file. This filename is determined by the information in the File Settings dialog.

1. Select Allow sending to folders with write access only.

2. Click Next.

Scan Settings

On the Scan Settings dialog, set the default scanning options. Refer to the Scan Settings table below.

File Settings

On the File Settings dialog, set the default file settings for the Quick Set, and then click Next. Refer to the File settings table below.

Step two: Set up a Quick Set

(Instructions for Step two are not fully detailed in the provided PDF pages, but it involves configuring shortcut settings.)

Scan Settings Table (Combined from pages 48-50):

File settings Table:

Quick Sets are shortcut jobs that can be accessed within the Quick Sets application on the printer control panel. A Quick Set is required to include Scan to Network Folder metadata. Follow these steps to provide the Quick Set name, description, and options for starting:

1. On the left navigation pane, click Quick Sets.

2. In the Quick Sets Lists area, click Add. The Quick Set Setup page opens.

3. In the Quick Set Name field, type a name. TIP: Name the Quick Set something that users can understand quickly (e.g., “Scan and save to a folder”).

4. In the Quick Set Description field, type a description explaining what the Quick Set will save.

5. From the Quick Set Start Option list, select one of the following options:

• Option one: Enter application, then user presses Start

• Option two: Start instantly upon selection

If Option two is selected, select one of the following options under Original Sides Prompt:

° Use application default

° Prompt for original sides

NOTE: If Start instantly upon selection is selected, the destination folder must be configured in the next step.

6. Click Next.

To save scanned documents to a standard shared folder or an FTP folder, complete the following steps after starting the Quick Set setup:

1. If it is not already selected, select Save to shared folders or FTP folders.

2. Click Add…. The Add Network Folder Path dialog opens.

3. On the Add Network Folder Path dialog, select one of the following options:

• Option one: Save to a standard shared network folder

• Option two: Save to an FTP Server

• Option three: Save to a personal shared folder

Detailed steps for each option follow in subsequent instructions.

1. If it is not already selected, select Save to a standard shared network folder.

2. In the UNC Folder Path field, type a folder path. The folder path can either be the fully-qualified domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) or the IP address of the server (e.g., \\16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.

NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP, the IP address can change. However, the connection with an IP address might be faster because the printer does not need to use DNS to find the destination server.

NOTE: An IP address might be necessary instead of a computer name. Many home routers do not handle computer names well, and there is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but outside the DHCP address range.

3. To automatically create a subfolder for scanned documents in the destination folder, select a format for the subfolder name from the Custom Subfolder list. To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to user.

4. To view the complete folder path for scanned documents, click Update Preview.

5. From the Authentication Settings list, select one of the following options:

° Use credentials of user to connect after Sign In at the control panel

° Always use these credentials

NOTE: If Always use these credentials is selected, a user name and password must be entered in the corresponding fields.

NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name (default is “Workgroup”), a user name and password must be entered in the corresponding fields. However, if the folder is within a particular user’s folders and not Public, the user name and password of that user must be used.

6. In the Windows Domain field, type the Windows domain.

TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, click System. To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click System. The domain is listed under Computer name, domain, and workgroup settings.

7. Click OK.

NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network settings. These settings are located in the EWS Networking tab, under the Advanced options.

1. Select Save to an FTP Server.

2. In the FTP Server field, type the FTP server name or IP address.

3. In the Port field, type the port number.

NOTE: In most cases, the default port number does not need to be changed.

4. To automatically create a subfolder for scanned documents in the destination folder, select a format for the subfolder name from the Custom Subfolder list.

5. To view the complete folder path for scanned documents, click Update Preview.

6. From the FTP Transfer Mode list, select one of the following options:

° Passive

° Active

7. In the Username field, type the user name.

8. In the Password field, type the password.

9. Click Verify Access to confirm the destination can be accessed.

10. Click OK.

NOTE: This option is used in domain environments where the administrator configures a shared folder for each user. If the Save to a personal shared folder feature is configured, users will be required to sign in at the printer control panel using Windows credentials or LDAP authentication.

1. Select Save to a personal shared folder.

2. In the Retrieve the device user’s home folder using this attribute field, type the user’s home folder in the Microsoft Active Directory.

NOTE: Verify that the user knows where this home folder is located on the network.

3. To add a user name subfolder at the end of the folder path, select Create subfolder based on user name. To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to user.

On the Summary dialog, review the settings, and then click Finish.

Method two involves using the Save to Network Folder Quick Set Wizard. This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup wizard includes the options for basic configuration.

1. Click the Scan/Digital Send tab in the EWS.

2. Click the E-mail and Save to Network Folder Quick Set Wizard link.

3. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.

NOTE: Quick Sets are shortcut jobs that can be accessed within the Quick Sets application on the printer control panel.

NOTE: The Save to Network Folder feature can be minimally configured without creating a quick set. However, without the quick set, users must enter the destination folder information at the control panel for each scan job. A quick set is required to include Save to Network Folder metadata.

4. On the Add Folder Quick Set dialog, complete the following information:

a. In the Quick Set Title field, type a title. TIP: Name the Quick Set something that users can understand quickly (e.g., “Scan and save to a folder”).

b. From the Button Location drop-down, select one of the following options to indicate where the Quick Set button will display on the printer control panel:

• Quick Sets Application

• Home Screen

c. In the Quick Set Description field, type a description explaining what the Quick Set will save.

d. Click Next.

5. On the Configure Destination Folder dialog, complete the following information:

a. In the UNC Folder Path field, type a folder path where the scan will go. The folder path can either be the fully-qualified domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) or the IP address of the server (e.g., \\16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.

NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP, the IP address can change. However, the connection with an IP address might be faster because the printer does not need to use DNS to find the destination server.

b. From the Authentication Settings drop-down, select one of the following options:

• Use credentials of user to connect after Sign In at the control panel

• Always use these credentials

NOTE: If Always use these credentials is selected, a user name and password must be entered in the corresponding fields, and the printer’s access to the folder must be verified by clicking Verify Access.

c. In the Windows Domain field, type the Windows domain.

TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, click System. To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click System. The domain is listed under Computer name, domain, and workgroup settings.

d. Click Next.

6. On the Configure File Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next.

7. Review the Summary dialog, and then click Finish.

8. On the Save to Network Folder Setup dialog, review the selected settings, and then click Finish to complete the setup.

The Scan to USB Drive feature is not available until it has been configured. Follow these steps:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, scroll to and select the Administration menu.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens (e.g., https://10.10.XXXXX).

NOTE: If the Web browser displays a “There is a problem with this website’s security certificate” message when attempting to open the EWS, click Continue to this website (not recommended). Choosing this option will not harm the computer while navigating within the EWS for the HP printer.

2. Click the Security tab, and in the area for Hardware Ports select Enable Host USB plug and play. Click Apply.

3. Click the Scan/Digital Send tab.

4. Click the Save to USB link.

5. Select Enable Save to USB.

6. Click the Apply button at the bottom of the page.

Configure the following default options for Scan to USB Drive using the EWS. NOTE: The following list contains the master set of options available for HP LaserJet Enterprise MFP printers. Some options are not available on all printers.

• Save As…: Specify the folder and file name for the scanned file.

• Load and Save Settings:

– Load Quick Set: Load scan settings from a saved Quick Set (Use EWS to create/save Quick Sets).

– Save Defaults: Save the current settings as defaults for future scan jobs.

• Document File Type: Select the file type (PDF, JPEG, TIFF, MTIFF, XPS, PDF/A, and potentially OCR types like Text, Unicode Text, RTF, Searchable PDF, Searchable PDF/A, HTML, CSV on Flow MFPs).

• Output Quality: Specify the output quality (affects file size).

• Original Sides: Specify if the original is single or double-sided.

• Color/Black: Specify color, black and gray, or black only (for color printers).

• Scan Mode: Choose Standard Document, Book Mode, or 2-sided ID Copy.

• Resolution: Set the scan resolution (higher resolution increases clarity and file size).

• Original Size: Specify the paper size of the original document.

• Content Orientation: Specify Portrait or Landscape.

• Image Adjustment: Adjust Sharpness, Darkness, Contrast, Background Cleanup, Automatic Tone (Flow printers only).

• Optimize Text/Picture: Optimize for text, graphics, or photos.

• Erase Edges: Remove blemishes like dark borders or staple marks.

• Cropping options: Crop to original size or Crop to content.

• Blank Page Suppression: Exclude blank pages.

• Multi-feed Detection: Enable or disable detection of multiple pages feeding at once.

• Notification: Choose whether to send notifications (print or email).

• Save Defaults: Save the current settings as new defaults.

Use Scan to SharePoint® to scan documents directly to a Microsoft® SharePoint® site. This feature eliminates the need to scan to a network folder, USB drive, or email first, then manually upload. It supports all scanning options, including OCR for text files or searchable PDFs. The feature is disabled by default and must be enabled first.

NOTE: Before this procedure can be completed, the destination folder that the scanned files will be saved to must exist on the SharePoint® site, and write access must be enabled to the destination folder.

Follow these steps to enable the feature:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens (e.g., https://10.10.XXXXX/).

NOTE: If the Web browser displays a “There is a problem with this website’s security certificate” message when attempting to open the EWS, click Continue to this website (not recommended).

2. Open the Scan/Digital Send tab, and then select the Save to SharePoint® menu in the left column.

3. Select Enable Save to SharePoint®, and then click Apply.

After enabling, you typically need to create a Quick Set for SharePoint destinations:

4. Click Add in the Quick Sets section to launch the Quick Set Wizard.

5. Enter a name for the Quick Set in the Quick Set Name field.

6. Enter a description for the Quick Set in the Quick Set Description: field.

7. Select a Quick Set Start Option:

• Enter application, then user presses Start: The printer opens the scan application for review before starting.

• Start instantly upon selection: The job starts immediately.

NOTE: In most cases it is best to start the Quick Set manually to check and set options before starting the job.

8. Click Next.

Continue with configuring the destination and settings for the Quick Set.

After starting the Quick Set wizard for Scan to SharePoint®:

9. To add the path to the SharePoint folder, click Add. Copy the target path from a browser address field, and paste it into the SharePoint Path: field. Click Generate Short URL to create a shortened URL to display on the printer control panel.

10. By default, the printer overwrites an existing file that has the same file name as the new file. Clear Overwrite existing files so that a new file with the same name as an existing file is given a time/date stamp.

11. Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to sign in to the SharePoint site with credentials, or store the credentials within the Quick Set.

NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the Authentication Settings drop-down menu, the logged-in user must have permissions to write to the specified SharePoint site.

NOTE: For security purposes, the printer does not display credentials entered in the Quick Set Wizard.

12. If entering credentials, click Verify Access to make certain that the path and other information are correct, and then click OK to return to the SharePoint Destination Settings window.

13. Optional: Enter an additional SharePoint path. Click Next to continue.

14. Optional: Configure the Quick Set to send email messages or print a summary page if a job either completes successfully or fails. Select an option from the Condition on Which to Notify drop-down menu, enter the notification method and email address to send notifications to, if necessary, and then click Next.

NOTE: To use the email notification feature, first configure the email feature on the printer.

15. Select options from the Scan Settings window, and then click Next.

16. Select options from the File Settings window. Select predefined file name prefixes and suffixes from the drop-down menus, and enter a default file name. Click Update Preview to preview the selected settings. Choose the default file format from the Default File Type drop-down menu.

NOTE: The Default File Types menu includes the OCR file formats.

17. Click Next to see a preview of the Quick Set button as it will appear on the control-panel display, and then click Finish to complete the setup.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, touch Scan to SharePoint®.

3. Select one of the items in the Quick Sets list.

4. Touch the File Name: text field to open a keyboard, and then type the name for the file using either the on-screen keyboard or the physical keyboard. Touch OK.

5. If necessary, touch the File Type drop-down menu to select a different output file format.

6. Touch More Options to view and configure settings for the document.

7. Preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help (?) button on the preview screen.

8. Touch the Start button to save the file.

Quick Sets are available for the following scan/send features:

• Copy

• Scan to E-mail

• Scan to Network Folder

• Scan to USB Drive

• Scan to Fax

• Scan to SharePoint®

Ask the system administrator for assistance with the following steps:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, scroll to and select the Administration menu.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens (e.g., https://10.10.XXXXX/).

NOTE: If the Web browser displays a “There is a problem with this website’s security certificate” message when attempting to open the EWS, click Continue to this website (not recommended).

2. Click the General tab.

3. On the left navigation pane, click the Quick Sets link.

4. On the Quick Sets List dialog, click Add.

5. On the Select an application dialog, select the application for the new Quick Set. Click Next.

6. Provide the following information:

• Quick Set Name: This title appears on the new Quick Set button on the printer control panel.

• Quick Set Description: This short description appears next to the title on the new Quick Set button on the control panel.

• Quick Set start option: Select one of these options:

° Enter application, then user presses Start: The printer opens the application for the Quick Set, providing the opportunity to review and change the settings before touching the Start button to begin the job.

° Start instantly upon selection: The job starts instantly when the Quick Set is selected.

Click Next.

7. The next several dialogs that appear depend on which application was selected in Step 5:

• For Save to E-mail, the following dialogs appear: Address Field Restrictions, Signing and Encryption.

• For Fax, the following dialog appears: Select Fax Recipients.

• For Save to Network Folder, the following dialog appears: Folder Settings.

• For Save to USB Drive the following dialog appears: Set where files are saved on the USB storage device.

• For Save to SharePoint® the following dialogs appear: SharePoint® Destination Settings, Add SharePoint® Path, SharePoint® Destination Settings. NOTE: The Scan to SharePoint® feature is available for all HP Flow MFPs, Digital Senders, and the Scanjet 7000nx with firmware datecode 20120119 or newer.

• For Copy the following dialog appears: Copy Settings.

Proceed through the destination-specific dialogs. Click Next to advance to the next dialog.

8. On the Notification Settings dialog, select the scan status notification preference, and then click Next.

9. On the Scan Settings dialog, select the scan settings to use. Click Next.

10. On the File Settings dialog, select the file settings to use. Click Next.

11. Review the Summary dialog, and then click Finish.

12. On the Quick Set-specific dialog, click Apply at the bottom of the window to save the Quick Set.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, touch the E-mail button.

NOTE: If prompted, type your user name and password.

3. Touch the To field to open a keyboard.

NOTE: If you are signed in to the printer, your user name or other default information might appear in the From field. If so, you might not be able to change it.

4. Specify the recipients by using one of these methods:

Enter addresses manually:

▲ Enter the address in the To field. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keyboard after typing each address.

Enter addresses from the Contacts list:

a. Touch the Address Book button that is next to the To: field to open the Address Book screen.

b. From the drop-down list, select the address book view that you want to use.

c. Select a name from the list of contacts, and then touch the right arrow button to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button.

5. Complete the Subject, and File Name fields by touching the field and using the touchscreen keyboard to enter information. Touch the OK button when you have completed the fields.

6. To configure settings for the document, touch the More Options button. For example:

• Select File Type and Resolution to specify the type of file to create, the resolution, and the output quality.

• If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

7. Touch the preview button to preview the document.

8. Touch the Start button to send.

NOTE: The printer might prompt you to add the email address to the address book or the contact list.

NOTE: You might be required to sign in to the printer to use this feature.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, touch the Save to Network Folder button.

3. To specify a path for this job only, touch the Add button to open a keyboard, and type the path to the folder, and then touch the OK button. Use this format for the path: \\server\folder, where “server” is the name of the server that hosts the shared folder, and “folder” is the name of the shared folder. If the folder is nested inside other folders, complete all necessary segments of the path to reach the folder. For example: \\server\folder\folder

Or, select a pre-defined Quick Sets path or a path associated with a Contact.

NOTE: The Folder Paths field might have a pre-defined path, and it might not be editable. In this situation, the administrator has configured this folder for common access.

4. Touch the File Name text field to open a keyboard, and then type the name for the file, and then touch the OK button.

5. To configure settings for the document, touch the More Options button. For example:

• Select File Type and Resolution to specify the type of file to create, the resolution, and the output quality.

• If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

6. Touch the preview button to preview the document.

7. When the document is ready, touch the Start button to save the file.

NOTE: You might be required to sign in to the printer to use this feature.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.

2. Insert the USB flash drive into the USB port near the printer control panel.

3. From the Home screen on the printer control panel, scroll to and touch the Save to USB button.

4. Save the file on the root of the USB flash drive, save it in an existing folder, or touch the New Folder button to create a new folder on the USB flash drive.

5. Touch the File Name text field to open a keyboard, and then type the name for the file, and then touch the OK button.

6. To configure settings for the document, touch the More Options button. For example:

• Select File Type and Resolution to specify the type of file to create, the resolution, and the output quality.

• If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

7. Touch the preview button to preview the document.

8. When the document is ready, touch the Start button to save the file.

Go to http://www.hp.com/support/colorljM577MFP. Instructions are available for performing specific scan tasks, such as the following:

• Copy or scan pages from books or other bound documents

• Send a scanned document to a folder in the printer memory

• Copy or scan both sides of an identification card

• Copy or scan a document into a booklet format

This information applies to fax and Flow models, or to other printers when an optional analog fax accessory has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network fax service.

1. From the Home screen on the printer control panel, scroll to and touch Administration.

2. Open the following menus:

• Fax Settings

• Fax Send Settings

• Fax Send Setup

• Fax Setup Wizard

NOTE: If the Fax Settings menu does not appear in the menu listing, LAN or Internet fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and the Fax Settings menu does not display. Only one fax feature, either LAN fax, analog fax, or Internet fax, can be enabled at a time. To use analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax.

3. Follow the steps in the Fax Setup Wizard to configure the required settings.

NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server.

1. From the Home screen on the product control panel, scroll to and touch Administration.

2. Open the following menus:

• Fax Settings

• Fax Send Settings

• Fax Send Setup

• Fax Dialing Settings

Configure any of the following settings:

1. From the Home screen on the product control panel, scroll to and touch Administration.

2. Open the following menus:

• Fax Settings

• Fax Send Settings

• Fax Send Setup

• General Fax Send Settings

Configure any of the following settings:

1. From the Home screen on the product control panel, scroll to and touch Administration.

2. Open the following menus:

• Fax Settings

• Fax Receive Settings

• Fax Receive Setup

Configure any of the following settings:

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, touch the Fax button.

3. Specify the recipients by using one of these methods:

Enter recipients manually:

▲ Touch the Fax Number field to open the keypad, enter a fax number, and then touch the OK button.

Enter recipients from the Contacts list:

a. Touch the Contacts button that is next to the Fax Number field to open the Contacts screen.

b. From the drop-down list, select the appropriate contact list.

c. Select a name from the list of contacts to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button.

4. To configure settings for the document, touch the More Options button. For example:

• Select Resolution to specify the resolution for the fax.

• If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

5. Touch the preview button to preview the document.

6. When the document is ready, touch the Start button to send the fax.

Go to http://www.hp.com/support/colorljM577MFP. Instructions are available for performing specific fax tasks, such as the following:

• Create and manage fax speed dial lists

• Configure fax billing codes

• Use a fax printing schedule

• Block incoming faxes

• Fax archiving and forwarding

Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. You can:

• View printer status information

• Determine the remaining life for all supplies and order new ones

• View and change tray configurations

• View and change the printer control-panel menu configuration

• View and print internal pages

• Receive notification of printer and supplies events

• View and change network configuration

The EWS works when the printer is connected to an IP-based network. It does not support IPX-based connections. Internet access is not needed to open and use the EWS. When connected to a network, the EWS is automatically available but not accessible beyond the network firewall.

1. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name.

2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens (e.g., https://10.10.XXXXX/).

NOTE: If the Web browser displays a “There is a problem with this website’s security certificate” message when attempting to open the EWS, click Continue to this website (not recommended). Choosing this option will not harm the computer while navigating within the EWS for the HP printer.

Browser Requirements:

• Windows® 7: Internet Explorer (version 8.x or greater), Google Chrome (version 34.x or greater), Firefox (version 20.x or greater)

• Windows® 8 or greater: Internet Explorer (version 9.x or greater), Google Chrome (version 34.x or greater), Firefox (version 20.x or greater)

• OS X: Safari (version 5.x or greater), Google Chrome (version 34.x or greater)

• Linux: Google Chrome (version 34.x or greater), Firefox (version 20.x or greater)

The HP EWS is organized into several tabs:

Information tab:

General tab:

Copy/Print tab:

Scan/Digital Send tab:

Fax tab:

Troubleshooting tab:

Security tab:

HP Web Services tab:

Networking tab: (Displays only for IP-based network connections)

Other Links list: (Default links shown, configurable via General tab)

Use the HP Utility to check printer status or view/change settings from a Mac computer when the printer is connected via USB or TCP/IP.

To open HP Utility:

1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners.

2. Select the printer in the list.

3. Click the Options & Supplies button.

4. Click the Utility tab.

5. Click the Open Printer Utility button.

The toolbar includes: Devices, All Settings, HP Support, Supplies, Registration, Recycling.

Tasks available from the All Settings list:

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at http://www.microsoft.com for information on OS-level printer sharing.

Use the HP Embedded Web Server (EWS) to view or change IP configuration settings or rename the printer.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays. Press Enter.

NOTE: Handle any security certificate warnings by choosing to continue.

2. To View/Change Settings: Click the Networking tab. Change settings as needed.

3. To Rename Printer:

a. Open the General tab.

b. On the Device Information page, change the name in the Device Name field.

c. Click the Apply button.

To manually configure IPv4 (address, subnet mask, default gateway):

1. From the Home screen, scroll to and touch the Administration button.

2. Open the following menus: Network Settings > Jetdirect Menu > TCP/IP > IPV 4 Settings > Config Method.

3. Select the Manual option, and then touch the Save button.

4. Open the Manual Settings menu.

5. Touch the IP Address, Subnet Mask, or Default Gateway option.

6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK button.

7. Repeat the process for each field required for the selected option, and then touch the Save button.

To manually configure IPv6 address:

1. From the Home screen, scroll to and touch the Administration button.

2. To enable manual configuration, open the following menus: Network Settings > Jetdirect Menu > TCP/IP > IPV 6 Settings > Address > Manual Settings > Enable.

3. Select the On option, and then touch the Save button.

4. To configure the address, touch the Address button and then touch the field to open a keypad.

5. Use the keypad to enter the address, and then touch the OK button.

6. Touch the Save button.

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

NOTE: The link speed and communication mode of the print server must match the network hub/switch. For most situations, leave the printer in automatic mode. Incorrect changes might prevent communication.

NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle.

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus: Network Settings > Jetdirect Menu > Link Speed.

3. Select one of the following options:

• Auto: The print server automatically configures itself for the highest link speed and communication mode allowed on the network.

• 10T Half: 10 megabytes per second (Mbps), half-duplex operation

• 10T Full: 10 Mbps, full-duplex operation

• 10T Auto: 10 Mbps, automatic-duplex operation

• 100TX Half: 100 Mbps, half-duplex operation

• 100TX Full: 100 Mbps, full-duplex operation

• 100TX Auto: 100 Mbps, automatic-duplex operation

• 1000T Full: 1000 Mbps, full-duplex operation

4. Touch the Save button. The printer turns off and then on.

Assign an administrator password for access to the printer and the HP Embedded Web Server (EWS) so that unauthorized users cannot change the printer settings.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays. Press Enter.

NOTE: Handle any security certificate warnings by choosing to continue.

2. Click the Security tab.

3. Open the General Security menu.

4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in the Username field.

5. Enter the password in the New Password field, and then enter it again in the Verify Password field.

NOTE: To change an existing password, first enter the existing password in the Old Password field.

NOTE: Make note of the password and store it in a safe place.

6. Click the Apply button.

Some features on the printer control panel can be secured. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel.

1. From the Home screen on the printer control panel, select Sign In.

2. Follow the prompts to enter the credentials.

Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the network administrator if you have questions.

NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.

IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec provides host-to-host authentication, data integrity, and encryption of network communications. For printers connected to the network with an HP Jetdirect print server, you can configure IPsec using the Networking tab in the HP Embedded Web Server.

The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.

The hard disk provides hardware-based encryption (HP High Performance Secure Hard Disks) using the latest Advanced Encryption Standard (AES). This allows you to securely store sensitive data without impacting printer performance. Use the Security menu in the HP Embedded Web Server to configure the disk.

By default, the product stays warm between jobs to optimize speed and print the first page faster. To conserve energy, set the product to cool between jobs. There are four incremental settings.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus: General Settings > Energy Settings > Optimum Speed/Energy Usage.

3. Select the option that you want to use (Default setting is Faster first page), and then touch the Save button.

The printer has options for the energy-saving sleep timer feature. The time delay is adjustable, and power usage varies based on the wake option selected.

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus: General Settings > Energy Settings > Sleep Timer Settings.

3. Select Sleep /Auto Off After, enter the appropriate time period, and then touch the Save button.

NOTE: In the European Union the Sleep/Auto Off After or Sleep /Auto Off After Inactivity option is always enabled, and no checkbox is available to turn it off.

NOTE: The sleep-mode default time is 0 minutes. The printer enters sleep mode immediately after each job completes.

4. Select one of the Wake/Auto On to These Events options:

• All events: The printer wakes for any print job (USB, network, wireless), button press, or door/tray opening.

• Network port: The printer wakes for network print jobs, button presses, or door/tray openings. Uses 1 watt or less in Sleep/Auto Off state. NOTE: When a network print job arrives during sleep, the printer wakes and prints, but the control panel stays dimmed.

• Power button only: The printer wakes only when the power button is pressed. Uses 1 watt or less in Sleep/Auto Off state.

Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep/Auto Off mode at specific times on specific days.

NOTE: Configure the date and time settings before setting the Sleep Schedule feature.

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus: General Settings > Date/Time Settings.

3. Open the Date/Time Format menu and configure the following settings: Date Format, Time Format. Touch the Save button.

4. Open the Date/Time menu and configure the following settings: Date/Time, Time Zone. If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box. Touch the Save button.

5. Touch the back-arrow button to return to the Administration screen.

6. Open the following menus: General Settings > Energy Settings > Sleep Schedule.

7. Touch the Add button, and then select the type of event to schedule: Wake or Sleep.

8. Configure the following settings: Time, Event Days.

9. Touch the OK button, and then touch the Save button.

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment – ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to http://www.hp.com/go/webjetadmin for more information.

HP regularly updates features that are available in the printer firmware. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the Web:

Go to http://www.hp.com/support/colorljM577MFP. Click Drivers & Software.

Firmware can also be updated via the EWS (General tab > Firmware Upgrade) or HP Utility for OS X.

The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help (?) button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that show specific procedures, such as clearing paper jams.

If the printer alerts of an error or warning, touch the Help (?) button to open a message that describes the problem. The message also contains instructions to help solve the problem.

NOTE: Resetting factory settings sets most of the printer settings to their factory defaults. However, some settings are not changed, such as language, date, time, and some network configuration settings.

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

– General Settings

– Reset Factory Settings

3. A verification message advises that completing the reset function might result in loss of data. Select Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

This method applies to network-connected printers only.

NOTE: Resetting factory settings sets most of the printer settings to their factory defaults. However, some settings are not changed, such as language, date, time, and some network configuration settings.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a “There is a problem with this website’s security certificate” message when attempting to open the EWS, click Continue to this website (not recommended). Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.

2. Open the General tab.

3. On the left side of the screen, click Reset Factory Settings.

4. Click the Reset button.

NOTE: The printer restarts automatically after the reset operation completes.

Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.

Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-establish these settings when you install a new toner cartridge.

1. From the Home screen on the printer control panel, scroll to and select Supplies.

2. Open the following menus:

– Manage Supplies

– Supply Settings

– Black Cartridge or Color Cartridges

– Very Low Settings

3. Select one of the following options:

– Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low threshold.

– Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.

– Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue printing beyond the Very Low setting without interaction. This can result in unsatisfactory print quality.

For products with fax capability:

When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not print when the printer resumes printing. This can occur if the printer has received more faxes than the memory can hold while the printer is waiting.

The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the toner cartridge, but print quality might degrade.

Try these solutions:

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain inside the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.

5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

– In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

– In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. Straighten the paper stack against a table before returning it to the tray.

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue.

7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use distilled water, if it is available.

CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers.

Try these solutions:

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. Straighten the paper stack against a table before returning it to the tray.

2. Use only paper that meets HP specifications for this printer.

3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

– In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

– In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack as described in step 1.

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. Also make sure that all sheets of paper are below the tabs near the stack-height marks.

6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.

7. Make sure the printing environment is within recommended specifications.

NOTE: This information applies to MFP printers only.

Check the following:

– The original might have something on it, such as staples or self-adhesive notes, that must be removed.

– Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.

– Make sure that the top document-feeder cover is closed.

– The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.

– The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack.

– The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.

– Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.

– Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers.

– From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the status of the document-feeder kit, and replace it if necessary.

Follow these steps if the document feeder does not pick up pages correctly or produces skewed output.

1. Lift the document-feeder latch.

2. Open the document-feeder cover.

3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water.

4. Close the document-feeder cover.

NOTE: Verify that the latch on the top of the document-feeder cover is completely closed.

If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary.

NOTE: New rollers have a rough surface. As rollers wear, they become smooth.

The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure.

To reduce the number of paper jams, try these solutions:

1. Use only paper that meets HP specifications for this printer.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

6. Make sure that the tray is fully inserted in the printer.

7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.

8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper type and size.

9. Make sure the printing environment is within recommended specifications.

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Lift the latch to release the document-feeder cover.

2. Open the document-feeder cover.

3. Remove any jammed paper.

4. Lift the document-feeder input tray.

5. Remove any jammed paper.

6. Lower the document-feeder input tray.

7. Close the document-feeder cover.

NOTE: Verify that the latch on the top of the document-feeder cover is completely closed.

NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove all staples and paper clips from original documents.

NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants. If most of the sheet of paper has been pulled inside the printer, continue with the following steps.

2. Lift the latch on the right door to release it.

3. Open the right door.

4. If jammed paper is present, gently pull it out.

5. Close the right door.

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Lift the latch on the right door to release it.

2. Open the right door.

3. Gently pull out any jammed paper from the pick up area.

4. Close the transfer assembly.

5. Push down on the green levers to release the jam-access cover.

6. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants.

7. Close the jam-access cover, and then lower the transfer assembly.

8. Pull the tray completely out of the printer by pulling and lifting it up slightly.

9. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.

10. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it.

11. Reinsert and close the tray.

12. Close the right door.

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Open the lower-right door.

2. Gently pull out any jammed paper.

3. Pull the tray completely out of the printer by pulling and lifting it up slightly.

4. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.

5. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it.

6. Close the lower-right door.

7. Reinsert and close the tray.

8. Open the right door.

9. Gently pull out any jammed paper from the pick up area.

10. Close the transfer assembly.

11. Push down on the green levers to release the jam-access cover.

12. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants.

13. Close the jam-access cover, and then lower the transfer assembly.

14. Close the right door.

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

1. Lift the latch on the right door to release it.

2. Open the right door.

3. Gently pull out any jammed paper from the pick up area.

4. Close the transfer assembly.

5. Push down on the green levers to release the jam-access cover.

6. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants.

7. Close the jam-access cover, and then lower the transfer assembly.

8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it.

CAUTION: Do not touch the foam on the transfer roller. Contaminants can affect print quality.

9. If paper is jammed as it enters the output bin, gently pull the paper out to remove it.

10. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser.

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

11. Open the jam-access door on the fuser. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.

CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled.

12. Close the jam-access door, and push the fuser completely into the printer until it clicks into place.

13. Check for jammed paper in the duplex path inside the right door, and remove any jammed paper.

14. Close the right door.

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. If paper is visible in the output bin, grasp the leading edge and remove it.

Try the following solutions in the order presented:

– Print from a different software program.

– Check the paper-type setting for the print job.

– Check toner-cartridge status.

– Clean the printer.

– Visually inspect the toner cartridge.

– Check paper and the printing environment.

– Adjust color settings (Windows).

– Print and interpret the print quality page.

– Calibrate the printer to align the colors.

– Try a different print driver.

Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were originally printing.

Check the paper type setting if printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper Type drop-down list, click the More… option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu.

4. Select a type from the Media Type drop-down list.

5. Click the Print button.

Step one: Print the supplies status page

1. Press the Home button on the printer control panel.

2. Select Supplies.

3. The status of all supply items is listed on the screen.

4. To print a report of the status of all supply items, including the genuine HP part number for reordering the supply, select Manage Supplies, and then select Print Supplies Status.

Step two: Check supplies status

1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and if applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP’s premium protection warranty on that supply has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers.

2. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo on it. For more information on identifying HP cartridges go to http://www.hp.com/go/learnaboutsupplies.

During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

1. Press the Home button on the printer control panel.

2. Select Device Maintenance.

3. Select Calibration/Cleaning, and then select Cleaning Page to print the page.

A Cleaning message displays on the printer control panel. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the printed page.

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure if printed pages have streaks, unwanted lines, black dots, poor quality, or unclear text.

1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet.

2. Open the scanner lid.

3. Clean the scanner glass, the document feeder strips (if applicable), and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.

NOTE: If you are having trouble with streaks on copies/scans when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner.

4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

5. Connect the power cable to an outlet, and then press the power button to turn the printer on.

Follow these steps to inspect each toner cartridge:

1. Remove the toner cartridge from the printer.

2. Check the memory chip for damage.

3. Examine the surface of the green imaging drum.

CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.

4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.

5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.

Some print-quality problems arise from using paper that does not meet HP specifications.

– Always use a paper type and weight that this printer supports.

– Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.

– Use paper that has not been previously printed on.

– Use paper that does not contain metallic material, such as glitter.

– Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers.

– Use paper that is not too rough. Using smoother paper generally results in better print quality.

The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions:

– Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.

– Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.

– Do not place the printer in a confined space, such as a cabinet.

– Place the printer on a sturdy, level surface.

– Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top.

– Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer.

Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays.

1. Press the Home button on the printer control panel.

2. Open the following menus:

– Administration

– General Settings

– Print Quality

– Image Registration

3. Select the tray to adjust.

4. Select Print Test Page, and then follow the instructions on the printed pages.

5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.

6. Touch the Save button to save the new settings.

Follow these steps if colors on the printed page do not match colors on the computer screen, or if the colors on the printed page are not satisfactory.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Color tab.

4. Select the HP EasyColor check box to clear it.

5. Select a color theme from the Color Themes drop-down list:

– Default (sRGB): Sets the printer to print RGB data in raw device mode. Manage color in the software program or OS.

– Vivid (sRGB): Increases color saturation in midtones. Use for business graphics.

– Photo (sRGB): Interprets RGB color as if printed as a photograph using a digital mini lab. Renders deeper, more saturated colors differently than Default (sRGB). Use for photos.

– Photo (Adobe RGB 1998): Use for printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program.

– None: No color theme is used.

– Custom Profile: Select to use a custom input profile for accurate color control (e.g., emulating a specific printer). Download profiles from http://www.hp.com.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Color tab.

4. Select the HP EasyColor check box to clear it.

5. Click the Automatic or Manual setting:

– Automatic setting: Select for most color print jobs.

– Manual setting: Select to adjust color settings independently. Click the Settings button to open the manual color-adjustment window.

NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings.

6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this for photocopying, faxing, printing drafts, or saving color toner.

7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Use the print-quality-troubleshooting pages to help diagnose and solve color print-quality problems.

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

– Troubleshooting

– Print Quality Pages

– Print PQ Troubleshooting Pages

3. Touch the Print button to print the page.

Follow the instructions on the print-quality troubleshooting procedure page.

Calibration is a printer function that optimizes print quality. Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues.

1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.

2. Open the following menus:

– Calibration/Cleaning

– Full Calibration

3. Touch the Start button to start the calibration process.

A Calibrating message will display on the product control panel. The calibration process takes a few minutes to complete. Do not turn the product off until the calibration process has finished.

4. Wait while the product calibrates, and then try printing again.

Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download drivers from the HP Web site: http://www.hp.com/support/colorljM577MFP.

Try these few simple steps first:

– Use the flatbed scanner rather than the document feeder.

– Use high-quality originals.

– When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try additional solutions like checking the scanner glass, calibrating the scanner, checking settings, or cleaning rollers. If they do not fix the problem, see “Improve print quality” for further solutions.

If the copied image is not positioned correctly on the page, follow these steps to calibrate the scanner.

NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document.

1. From the Home screen on the printer control panel, scroll to and touch the Device Maintenance button.

2. Open the following menus:

– Calibration/Cleaning

– Calibrate Scanner

3. Touch the Next button to start the calibration process. Follow the on-screen prompts.

4. Wait while the printer calibrates, and then try copying again.

Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or areas where toner has dropped out.

1. From the Home screen on the printer control panel, scroll to and touch the Trays button.

2. Touch the line for the tray that you want to configure, and then touch the Modify button.

3. Select the paper size and paper type from the lists of options.

4. Touch the OK button to save your selection.

1. From the Home screen on the printer control panel, select Copy.

2. Touch the Paper Selection button.

3. Select the tray that holds the paper that you want to use.

4. Touch the OK button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.

Adjust these additional settings to improve copy quality:

– Sharpness: Clarify or soften the image. Increasing sharpness could make text appear crisper, decreasing it could make photos appear smoother.

– Darkness: Increase or decrease the amount of white and black used in colors in scanned images.

– Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.

– Background Cleanup: Remove faint colors from the background of scanned images. E.g., if the original is on colored paper, use this to lighten the background without affecting the darkness of the image.

– Automatic Tone: (Available for Flow printers only) For originals with at least 100 characters, the printer detects the top edge and orients scanned images appropriately, rotating upside-down or landscape pages correctly.

To adjust these settings:

1. From the Home screen on the printer control panel, select Copy.

2. Touch the Image Adjustment button.

3. Adjust the sliders to set the levels, and then touch the OK button.

4. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.

Optimize the copy job for the type of image being copied: text, graphics, or photos.

1. From the Home screen on the printer control panel, select Copy.

2. Touch the More Options button, and then touch the Optimize Text/Picture button.

3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button.

4. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.

Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges.

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

– Copy Settings

– Edge-To-Edge

3. Select the Edge-To-Edge output option if the original document is printed close to the paper edges.

4. Touch the Save button.

5. Touch the Start button.

Try these few simple steps first:

– Use the flatbed scanner rather than the document feeder.

– Use high-quality originals.

– When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try additional solutions like checking the scanner glass, checking settings, or cleaning rollers. If they do not fix the problem, see “Improve print quality” for further solutions.

NOTE: Setting the resolution to a high value increases the file size and the scan time.

Follow these steps to adjust the resolution setting:

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the Scan/Digital Send Settings menu.

3. Select the category of scan and send settings that you want to configure.

4. Open the Default Job Options menu.

5. Touch the Resolution button.

6. Select one of the predefined options. Touch the Save button.

7. Touch the Start button.

Follow these steps to adjust the color setting:

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the Scan/Digital Send Settings menu.

3. Select the category of scan and send settings that you want to configure.

4. Open the Default Job Options menu.

5. Touch the Color/Black button.

6. Select one of the predefined options. Touch the Save button.

7. Touch the Start button.

Adjust these additional settings to improve scan quality:

– Sharpness: Clarify or soften the image. Increasing sharpness could make text appear crisper, decreasing it could make photos appear smoother.

– Darkness: Increase or decrease the amount of white and black used in colors in scanned images.

– Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.

– Background Cleanup: Remove faint colors from the background of scanned images. E.g., if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image.

– Automatic Tone: (Available for Flow printers only) For original documents that have at least 100 characters of text, the printer detects the top edge and orients scanned images appropriately, rotating upside-down or landscape pages correctly.

To adjust these settings:

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the Scan/Digital Send Settings menu.

3. Select the category of scan and send settings that you want to configure.

4. Open the Default Job Options menu.

5. Touch the Image Adjustment button.

6. Adjust the sliders to set the levels, and then touch the Save button.

7. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.

Optimize the scan job for the type of image being scanned: text, graphics, or photos.

1. From the Home screen on the printer control panel, touch one of the buttons for the scan/send features:

– Save to Network Folder

– Save to Device Memory

– Save to USB

– Scan to SharePoint®

2. Touch the More Options button, and then touch the Optimize Text/Picture button.

3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button.

4. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.

This setting adjusts the level of compression when saving the file. For the highest quality, select the highest setting.

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the Scan/Digital Send Settings menu.

3. Select the category of scan and send settings that you want to configure.

4. Open the Default Job Options menu.

5. Touch the Output Quality button.

6. Select one of the predefined options, and then touch the Save button.

7. Touch the Start button.

Try these few simple steps first:

– Use the flatbed scanner rather than the document feeder.

– Use high-quality originals.

– When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try additional solutions like checking the scanner glass, checking settings, cleaning rollers, or sending to a different machine. If they do not fix the problem, see “Improve print quality” for further solutions.

Follow these steps to adjust the resolution of outgoing faxes.

NOTE: Increasing the resolution increases the fax size and send time.

1. From the Home screen on the product control panel, scroll to and touch the Administration button.

2. Open the following menus:

– Fax Settings

– Fax Send Settings

– Default Job Options

3. Touch the Resolution button.

4. Select one of the predefined options. Touch the Save button.

5. Touch the Start button.

Adjust these additional settings to improve send-fax quality:

– Sharpness: Clarify or soften the image. Increasing sharpness could make text appear crisper, decreasing it could make photos appear smoother.

– Darkness: Increase or decrease the amount of white and black used in colors in scanned images.

– Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.

– Background Cleanup: Remove faint colors from the background of scanned images. E.g., if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image.

– Automatic Tone: (Available for Flow printers only) For original documents that have at least 100 characters of text, the printer detects the top edge and orients scanned images appropriately, rotating upside-down or landscape pages correctly.

To adjust these settings:

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

– Fax Settings

– Fax Send Settings

– Default Job Options

3. Touch the Image Adjustment button.

4. Adjust the sliders to set the levels, and then touch the Save button.

5. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.

Optimize the fax job for the type of image being scanned: text, graphics, or photos.

1. From the Home screen on the printer control panel, touch the Fax button.

2. Touch the More Options button, and then touch the Optimize Text/Picture button.

3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button.

4. Touch the Start button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.

The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to re-enable the setting.

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

– Fax Settings

– Fax Send Settings

– Fax Send Setup

– General Fax Send Settings

3. Select the Error Correction Mode option. Touch the Save button.

If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple pages.

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

– Fax Settings

– Fax Receive Settings

– Default Job Options

– Fit to Page

3. Touch the Enabled option to enable the setting, or touch the Disabled option to disable it. Touch the Save button.

Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient’s fax machine settings or supplies status.

Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender’s fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes:

– Make sure the original document is on white (not colored) paper.

– Increase the fax resolution, quality level, or contrast settings on their machine.

– If possible, send the fax from a computer software program.

1. Verify that the printer is attached to the correct network port using a cable of the correct length.

2. Verify that cable connections are secure.

3. Look at the network port connection on the back of the printer, and verify that the amber activity light and the green link-status light are lit.

4. If the problem continues, try a different cable or port on the hub.

1. Open the printer properties on the computer and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page (print it from the printer control panel).

2. If you installed the printer using the HP standard TCP/IP port, select the box labeled “Always print to this printer, even if its IP address changes.”

3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

4. If the IP address is correct, delete the printer from the computer and then add it again.

1. Test network communication by pinging the network:

a. Open a command-line prompt on your computer.

– For Windows, click Start, click Run, type `cmd`, and then press Enter.

– For OS X, go to Applications, then Utilities, and open Terminal.

b. Type `ping` followed by the IP address for your printer (e.g., `ping 192.168.1.100`).

c. If the window displays round-trip times, the network is working.

2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.

HP recommends leaving these settings in automatic mode (the default setting). If you change these settings on the printer, you must also change them for your network configuration.

Verify that any new software programs are correctly installed and that they use the correct print driver.

1. Check the network drivers, print drivers, and the network redirection settings.

2. Verify that the operating system is configured correctly.

1. Review the configuration page (printed from the printer) to check the status of the network protocol. Enable it if necessary.

2. Reconfigure the network settings if necessary.

Use the following checklist to help identify the cause of any fax-related problems you encounter:

– Are you using the fax cable supplied with the fax accessory? This fax accessory requires the supplied analog-fax cable (RJ11). Do not substitute another cable. It also requires an analog phone connection.

– Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure the phone jack is correctly seated in the outlet until it “clicks.”

NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The ports are similar.

– Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack. Can you hear a dial tone, and can you make or receive a phone call?

– Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.

NOTE: The phone line should be for printer fax use only and not shared with other types of telephone devices (e.g., alarm systems using the line for notifications).

– PBX system: A business-environment phone system. Standard home phones and the fax accessory use an analog signal. Some PBX systems are digital and might not be compatible. You might need an interfacing Analog Telephone Adapter (ATA) to connect to digital PBX systems.

– Roll-over lines: A system where a call “rolls over” to the next available line if the first is busy. Try attaching the printer to the first incoming phone line. The fax accessory answers after the number of rings set in the rings-to-answer setting.

Yes. While surge protectors protect against power issues passed through phone lines, they can sometimes degrade the phone signal quality, causing fax communication problems. If you are having problems sending or receiving faxes and use a surge protector, connect the printer directly to the phone wall jack to see if the problem is with the surge-protection device.

If the rings-to-answer setting for the messaging service/answering machine is lower than the rings-to-answer setting for the fax accessory, the messaging service/machine answers the call first, and the fax accessory cannot receive faxes. If the rings-to-answer setting for the fax accessory is lower, the fax accessory answers all calls.

Yes. If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, causing a communication error. Ensure that a call-waiting feature is not active on the fax telephone line.

If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status.

1. From the Home screen, scroll to and touch the Administration button.

2. Open the following menus:

– Reports

– Configuration/Status Pages

– Configuration Page

3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages.

NOTE: The printer IP address or host name is listed on the Jetdirect Page.

On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the Modem Status. The following table identifies the status conditions and possible solutions:

¹ ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is turned off).

NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature.

A possible reason is that JBIG compression is enabled on your printer, but the receiving fax machine does not have JBIG capability. Try turning off the JBIG setting on your printer.

The printer storage disk is full. Delete some stored jobs from the disk. From the Home screen on the printer control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch the Delete button.

You might be using the wrong page-content setting or the wrong resolution setting. Try setting the Optimize Text/Picture option to Photograph setting.

If the job is too far along in the sending process, you cannot cancel the job. This is normal operation.

None of the contacts in the selected contacts list have fax information associated with them.

Fax settings in HP Web Jetadmin are located under the device’s status page drop-down menu. Select Digital Sending and Fax from the drop-down menu.

For all forwarded faxes, the printer appends the overlay header to the top of a page. This is normal operation.

Names and numbers can both display, depending on where they are from. The fax address book lists names, and all other databases list numbers. This is normal operation.

The fax header is being appended to the top of the fax, pushing text to a second page. To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting.

A jam is in the document feeder. Clear the jam, and send the fax again.

The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu on the printer control panel.