HP COLOR LASERJET PRO M255 (01) PDF MANUAL

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HP COLOR LASERJET PRO M255 (01) PDF SUMMARY:

How to use the touchscreen control panel?

Use the following actions to use the printer touchscreen control panel.

Action	Description	Example
Touch	Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling.	Touch the Setup button to open the Setup menu.
Swipe	Touch the screen and then move the finger horizontally to move the screen sideways.	Swipe the Home screen to access the Setup button.
Scroll	Touch the screen, and then, without lifting the finger, move the finger vertically to move the screen.	Scroll through the Setup menu.

How to load paper to the single-sheet slot (Tray 1)?

Slide out the paper guides as far as possible.
Load the paper in the tray.
Slide in the paper guides until they rest against the edges of the paper.

What is the Tray 1 paper orientation?

Load letterhead or preprinted paper with the top edge into the tray first and the print side down.
For plain paper, load the paper with the top edge into the tray first and the print side up.

How to load paper to Tray 2?

Open Tray 2.
Adjust the paper-length and paper-width guides by grasping the adjustment latch and sliding the guides to the size of the paper being loaded.
Load paper into the tray.
Close the tray.

What is the Tray 2 paper orientation?

Load letterhead or preprinted paper with the top edge into the tray first and the print side down.
For plain paper, load the paper with the top edge into the tray first and the print side up.

How to load and print envelopes?

Open Tray 2.
Slide out the paper guides as far as possible.
Insert the envelopes into the center of the tray with the short edge forward and the print side facing up.
Slide in the paper guides until they stop at the edges of the envelopes.

How to print envelopes?

From the software program, select Print.

Select the printer from the list of available printers.

Click or tap Properties or Preferences to open the printer properties.

NOTE: The name of the button varies depending on the software program.

Click the Paper/Quality tab.

From the Paper Source drop-down list, select the tray to be used.

From the Media Type drop-down list, select the correct paper type.

From the Media Size drop-down list, select the correct envelope size.

Click OK to close the Document Properties dialog box.

In the Print dialog box, click OK to print the job.

What is the Envelope orientation?

Load envelopes with the short edge forward and the print side facing up.

How to load and print labels?

Open Tray 2.
Slide out the paper guides as far as possible.
Place the label sheet in the center of the tray with the short edge forward and the print side facing up.
Slide in the paper guides until they stop at the edges of the label sheet.

How to manually feed labels?

Place the label sheet in Tray 1, with the short edge forward and the print side facing up.

What is the Label orientation?

Load labels with the short edge forward and the print side facing up.

How to order supplies, accessories, and parts?

When ordering, provide the following information:

Product name (for example, HP Color LaserJet Pro M255dw)
Product number

How to replace the toner cartridges?

Open the front door.
Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
Grasp the handle on the toner cartridge, and then pull the cartridge straight up to remove it.
Remove the new toner cartridge package from the box, and then remove the protective shield from the cartridge.
Align the toner cartridge with its slot, and then insert the toner cartridge into the drawer.
Push the toner cartridge drawer into the printer.
Close the front door.

How to print tasks (Windows)?

The following information describes how to print and change the default print settings in Windows.

How to print (Windows)
Automatically print on both sides (Windows)
Manually print on both sides (Windows)
Print multiple pages per sheet (Windows)
Select the paper type (Windows)

How to print (Windows)?

From the software program, select the Print option.
Select the printer from the list of available printers.
To display the printer properties dialog box, click Properties or Preferences.
Click the Paper/Quality tab.
From the Paper sizes drop-down list, select the requested size.
From the Paper type drop-down list, select the requested type.
Click the Finishing tab.
Select the appropriate number of copies to print from the Copies drop-down menu.
Click the OK button to close the properties dialog box.
Click the Print button to print the job.

How to automatically print on both sides (Windows)?

From the software program, select the Print option.
Select the printer from the list of available printers.
To display the printer properties dialog box, click Properties or Preferences.
Click the Finishing tab.
Select Print on both sides.
Click OK to close the properties dialog box.
In the Print dialog box, click OK to print the job.

How to manually print on both sides (Windows)?

From the software program, select the Print option.
Select the printer from the list of available printers.
To display the printer properties dialog box, click Properties or Preferences.
Click the Finishing tab.
Select Print on both sides (manually).
Click OK to close the properties dialog box.
In the Print dialog box, click OK to print the job.
Retrieve the printed first side from the output bin, and then place it in Tray 1, print side down and short edge going into the printer first.
If prompted, touch Continue.
The printer now prints the second side.

How to print multiple pages per sheet (Windows)?

From the software program, select the Print option.
Select the printer from the list of available printers.
To display the printer properties dialog box, click Properties or Preferences.
Click the Finishing tab.
Select the number of pages per sheet from the Pages per sheet drop-down list.
Select the correct print orientation from the Print Orientation drop-down list.
Click OK to close the properties dialog box.
In the Print dialog box, click OK to print the job.

How to select the paper type (Windows)?

From the software program, select the Print option.
Select the printer from the list of available printers.
To display the printer properties dialog box, click Properties or Preferences.
Click the Paper/Quality tab.
From the Paper type drop-down list, select the requested type.
Click OK to close the properties dialog box.
In the Print dialog box, click OK to print the job.

How to print tasks (macOS)?

The following information describes how to print and change the default print settings in macOS.

How to print (macOS)
Automatically print on both sides (macOS)
Manually print on both sides (macOS)
Print multiple pages per sheet (macOS)
Select the paper type (macOS)

How to print (macOS)?

Click the menu icon, and then click Print.
Select the printer.
Specify print options.
Click Print.

How to automatically print on both sides (macOS)?

From the software program, select the Print option.
Select the printer from the list of available printers.
Click Show Details.
Click the Layout pop-up menu.
Select Two-Sided.
Click Print.

How to manually print on both sides (macOS)?

From the software program, select the Print option.
Select the printer from the list of available printers.
Click Show Details.
Click the Layout pop-up menu.
Select Manual Duplex.
Click Print.
Retrieve the printed first side from the output bin, and then place it in Tray 1, print side down and short edge going into the printer first.
If prompted, touch Continue.
The printer now prints the second side.

How to print multiple pages per sheet (macOS)?

From the software program, select the Print option.
Select the printer from the list of available printers.
Click Show Details.
Click the Layout pop-up menu, and then select the Pages per Sheet layout option.
Select a value from the Pages per Sheet pop-up menu.
Select the correct print orientation from the Layout Direction pop-up menu.
Click Print.

How to select the paper type (macOS)?

From the software program, select the Print option.
Select the printer from the list of available printers.
Click Show Details.
Click the Media & Quality pop-up menu.
Select a type from the Media Type pop-up menu.
Click Print.

What are the additional print tasks?

The following information describes how to perform additional print tasks.

Mobile printing

What is Mobile printing?

HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to http://www.hp.com/go/ LaserJetMobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

What are the types of mobile printing?

Wi-Fi Direct (wireless models only)
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected)
HP ePrint app (Available for Android, iOS, and Blackberry)
HP Smart app for iOS and Android devices
HP ePrint software
Google Cloud Print
AirPrint
Android Printing

What is Wi-Fi Direct (wireless models only)?

Wi-Fi Direct printing is available if your mobile device supports Wi-Fi Direct printing. Wi-Fi Direct provides a direct wireless connection to your printer without joining a wireless network.

How to enable or disable Wi-Fi Direct?

From the Home screen on the printer control panel, touch the Setup button.
Open the following menus:
- Network Setup
- Wi-Fi Direct
Select On (with default settings) or On (Without Security) to enable Wi-Fi Direct, or select Off to disable it.

How to change the printer Wi-Fi Direct name?

From the Home screen on the printer control panel, touch the Setup button.
Open the following menus:
- Network Setup
- Wi-Fi Direct
Touch Wi-Fi Direct Name.
Use the touchscreen keyboard to type the new name, and then touch OK.
Touch Save to save the new name.

What is HP ePrint via email?

HP ePrint is a secure Web-based service that allows you to send documents to your enabled HP printer from any location with an Internet connection. This means you can print from your smartphone, laptop, or other mobile device without installing any additional drivers.

To use HP ePrint via email, your printer must meet the following requirements:

The printer must be connected to a network.
The network must have Internet access.
HP Web Services must be enabled on the printer.

NOTE: For information about how to enable HP Web Services, see Use HP Web Services applications (touchscreen models only).

To set up and use HP ePrint, follow these steps:

Enable HP Web Services.
Find the printer’s email address. You can find the printer’s email address on the HP Web Services information sheet. The information sheet prints automatically after you enable HP Web Services.
Send an email to the printer.

What is HP ePrint software?

The HP ePrint Software makes it easy to print from a Windows or Mac desktop computer to any HP ePrint- enabled printer on the network or any HP Public Print Location. The HP ePrint Software is available for download from http://www.hp.com/go/ePrintSoftware.

The HP ePrint Software features include the following:

Discover and print to HP ePrint-enabled printers.
Print from any application that can print by using a simple file->print process.
Automatically add HP ePrint-enabled printers to your HP ePrint Center.
Locate nearby HP Public Print Locations and submit print jobs.
Receive updates to nearby HP Public Print Locations.

What is AirPrint?

AirPrint is Apple’s own wireless printing solution. It allows you to print emails, photos, Web pages, and documents from iPhone, iPad, and iPod touch devices directly to your printer without installing additional software or drivers.

For more information about AirPrint, including a list of supported printers, go to http://www.hp.com/go/ mobileprinting.

What is Android embedded printing?

Android embedded printing allows you to print directly from your Android device to select HP printers without any setup.

If your Android mobile device supports this feature, open the item you want to print, touch the menu button, and then touch Print. For a list of supported printers, go to http://www.hp.com/go/ mobileprinting.

How to use walk-up USB printing (touchscreen models only)?

Introduction

The dw models include a walk-up USB printing port that allows you to print from a USB flash drive without using a computer or the wireless network.

NOTE: Supported file formats include .pdf, .jpg, .jpeg, and .png.

Step one: Access USB files on the printer

Insert the USB flash drive into the USB port on the front of the printer.
From the Home screen on the printer control panel, touch USB.
Select the folder or file you wish to print.

Step two: Print USB documents

You can print USB documents in the following ways:

Option one: Print documents
Option two: Print photos

How to print documents (walk-up USB printing)?

After selecting a folder or file in Step one: Access USB files on the printer, select Print.
Select the following settings as needed:
- Copies
- Color
- Sides
- Page Range
Select Print to begin printing.

How to print photos (walk-up USB printing)?

After selecting a folder or file in Step one: Access USB files on the printer, select Preview.
Select the photo you want to print.
Select Print.
Select the following settings as needed:
- Copies
- Color
- Paper Size
- Paper Type
Select Print to begin printing.

How to change the printer connection type (Windows)?

You can connect the printer to a different type of network by changing the connection type.

From the Home screen on the printer control panel, touch the Setup button.
Open the following menus:
- Network Setup
- Connection Type
Select the type of connection you want to use.
- Wired
- Wireless

How to advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)?

Use the HP Embedded Web Server (EWS) to manage printing functions from a computer instead of using the printer control panel.

NOTE: If the printer is connected to a network, find the IP address on the HP Web Services information sheet.

Method one: Open the HP Embedded Web Server (EWS) from the software

Open the HP Printer Assistant.
- Windows 10: From the Start menu, select All Apps, select HP, and then select the printer name.
- Windows 8.1: Right-click the Start button in the lower-left corner of the screen, select Search, and then search for the printer name.
- Windows 8: From the Start screen, select Search, and then search for the printer name.
- Windows 7: From the Start menu, select All Programs, select HP, and then select the printer name.
Select Print, and then select Printer Home Page (EWS).

Method two: Open the HP Embedded Web Server (EWS) from a web browser

Locate the printer’s IP address on the HP Web Services information sheet.
To open the EWS, type the IP address into the address bar of the web browser.

How to configure IP network settings?

Introduction

You can configure the network settings from the HP Embedded Web Server (EWS) or use the HP Device Toolbox (Windows).

NOTE: Changing the IP address may disconnect the printer from the network.

What is the Printer sharing disclaimer?

HP does not support peer-to-peer printing, as the feature is not supported in the TCP/IP protocol suite.

How to view or change network settings?

Open the HP Embedded Web Server (EWS).
Click the Networking tab to obtain network information or to configure advanced network settings.
- General (device information, status, and configuration)
- Wireless (for wireless LAN setups)
- Ethernet
- TCP/IP
- SNMP
- Google Cloud Print
- AirPrint
- Wi-Fi Direct

How to rename the printer on a network?

Use the EWS to rename the printer on a network so that it can be easily identified.

Open the HP Embedded Web Server (EWS).
Click the System tab.
On the Device Information pane, type a new name in the Device Name field.
Click Apply.

How to manually configure IPv4 TCP/IP parameters from the control panel?

Use the printer control panel to manually set an IPv4 address, subnet mask, and default gateway.

From the Home screen on the printer control panel, touch the Setup button.
Open the following menus:
- Network Setup
- TCP/IP Config
- Manual IP
Touch the IP Address, Subnet Mask, or Default Gateway field.
Use the touchscreen keypad to enter the new value, and then touch OK.
Repeat steps 3 and 4 for any other settings you want to change.
Touch Save to save the changes.

What are the printer security features?

Introduction

HP printers offer security features to protect sensitive information on the network.

Assign or change the system password using the HP Embedded Web Server

How to assign or change the system password using the HP Embedded Web Server?

Establish a system password to secure the EWS, restrict access to the printer configuration settings, and protect sensitive data stored on the printer. If a password has previously been set for the EWS, you will need to enter it before you can access the Security tab.

Open the HP Embedded Web Server (EWS).
Click the Security tab.
In the General Security area, click Set Password in the System Password area.
Type the new password in the New Password box.
Type the new password again in the Verify password box.
Click Apply.

What are the energy-conservation settings?

Introduction

Use the following energy-conservation settings to help reduce power consumption.

Print with EconoMode
Set the Sleep/Auto Off After Inactivity setting
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power
Set the Delay Shut Down setting

How to print with EconoMode?

This feature decreases toner consumption. Turning this feature on might affect print quality. Turning this feature off might improve print quality, but it will increase toner consumption.

The default setting is Off.

To configure EconoMode, use the EconoMode option in the print driver.

How to set the Sleep/Auto Off After Inactivity setting?

Configure the length of time the printer remains idle before it enters Sleep mode.

Open the HP Embedded Web Server (EWS).
Click the General tab.
Click Energy Settings.
Select a value for the Sleep/Auto Off After Inactivity setting.
- 1 minute
- 5 minutes (default)
- 10 minutes
- 15 minutes
- 30 minutes
- 60 minutes
- Never
Click Apply.

How to set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power?

You can set the amount of time that the printer remains idle before it shuts down. The shut down after inactivity timer is initiated only if all of the following conditions are met:

The printer is not printing.
No data is being transmitted to or from the printer.
No jobs are pending in the printer queue.
All doors are closed.

Open the HP Embedded Web Server (EWS).
Click the General tab.
Click Energy Settings.
Select a value for Shut Down After Inactivity.
- 30 minutes (default)
- 60 minutes
- 120 minutes
- 240 minutes
- Never
Click Apply.

How to set the Delay Shut Down setting?

Enable this feature to have the product shut down after the specified delay period has passed.

From the Home screen on the printer control panel, touch the Setup button.
Open the following menus:
- System Setup
- Energy Settings
- Delay Shut Down
Select On to enable the delay shut down setting, or select Off to disable the delay shut down setting.

What is HP Web Jetadmin?

HP Web Jetadmin is a free, Web-based application for remotely installing, monitoring, configuring, troubleshooting, and managing HP and non-HP network devices.

Use HP Web Jetadmin to monitor the printer status, configure network settings, schedule and install software and firmware updates, and much more.

To download HP Web Jetadmin, go to http://www.hp.com/go/webjetadmin.

How to update the firmware?

There are two supported methods for updating the printer firmware.

Method one: Update the firmware using the control panel
Method two: Update the firmware using the Firmware Update Utility

How to update the firmware using the control panel?

From the Home screen on the printer control panel, touch the Setup button.
Open the following menus:
- Service
- LaserJet Update
- Check for Updates
If a newer firmware version is available, the printer downloads it.
Follow the on-screen instructions to install the new firmware.

How to update the firmware using the Firmware Update Utility?

Go to http://www.hp.com/support/ljM255, and then select Software and Drivers.
Download the Firmware Update Utility.
Open the .exe file.
Follow the on-screen instructions to install the new firmware.

What is the control panel help system (touchscreen models only)?

Use the control-panel help system to learn more about the features of the printer. You can also use the help system to troubleshoot problems with the printer.

To open the help system, touch the Help button on the printer control panel.

The help system is organized into the following categories:

Getting Started
Paper Handling
Printing
Managing and Maintaining
Troubleshooting

You can browse the help system by topic or search for specific information.

How to restore the factory-set defaults?

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It also clears the event log.

Open the HP Embedded Web Server (EWS).
Click the General tab.
In the left navigation pane, click Restore Defaults.
Click Restore.

What to do if a “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel?

Change the “Very Low” settings

Use the following steps to change the Very Low threshold setting in the HP Embedded Web Server (EWS).

Open the HP Embedded Web Server (EWS).
Click the System tab.
In the left navigation pane, click Supplies Management.
Select the appropriate Very Low cartridge setting.
Click Apply.

What to do if for printers with fax capability?

If you are printing a fax or using the HP Digital Fax feature and you receive a “Cartridge is very low” message, the printer might stop printing. Replace the toner cartridge, or, if you are using a genuine HP toner cartridge, you can change the cartridge setting from Stop to Continue to continue printing. This option will eventually reduce the print quality.

How to order supplies?

To purchase supplies or accessories, go to HP SureSupply at http://www.hp.com/go/suresupply. If prompted, select your country/region.

Follow the instructions on the screen to order new supplies or check cartridge compatibility with your printer. You can also purchase genuine HP cartridges from other retailers.

What to do if the printer does not pick up paper or misfeeds?

Introduction

The following information describes how to resolve issues when the printer does not pick up paper or misfeeds paper.

The product does not pick up paper
The product picks up multiple sheets of paper

What to do if the product does not pick up paper?

The paper tray might be empty. Load more paper into the tray.
Make sure the paper is loaded correctly and that the paper guides are not too tight or too loose against the paper stack.
Check the paper-type and paper-size settings in the print driver to make sure they match the paper in the tray.
The pickup roller might be dirty. Clean the pickup roller with a lint-free cloth dampened with warm water.
The paper path might be obstructed. Remove any paper that is jammed in the paper path.

What is the HP’s all-inclusive help website for this printer?

Go to http://www.hp.com/support/ljM255 for HP’s all-inclusive help for the printer.

What can be found on HP’s all-inclusive help website?

Find the following support:

Install and configure
Learn and use
Solve problems
Download software and firmware updates
Join support forums
Find warranty and regulatory information

Where can I find the current information on power consumption, electrical specifications, and acoustic emissions?

See http://www.hp.com/support/ljM255 for current information.

Where can I find additional instructions for printer setup?

For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web.

What is the web address for HP’s all-inclusive help website?

Go to http://www.hp.com/support/ljM255 for HP’s all-inclusive help for the printer.

What kind of support can I find on HP’s all-inclusive help website?

Find the following support:

Install and configure
Learn and use
Solve problems
Download software and firmware updates
Join support forums
Find warranty and regulatory information

What precautions should I take with the paper trays?

CAUTION:

Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.

What is the function of the single-sheet slot (Tray 1)?

The following information describes how to load paper in Tray 1. This tray holds 1 sheet of paper, use it to print single-page documents, documents that require multiple paper types, or envelopes.

What should I do to avoid paper jams when using the single-sheet slot (Tray 1)?

NOTE: To avoid paper jams:

Never add or remove paper from the tray during printing.
Use paper that is not wrinkled, folded, or damaged.

How do I load paper into the single-sheet slot (Tray 1)?

Move the paper width guides in the single-sheet priority feed slot outward.
Place the top edge of the sheet at the opening, and then adjust the side guides so that they lightly touch the sheet, but do not bend it.
Insert the single sheet into the slot and hold it. The printer will pull the sheet partially into the paper path. For information about how to orient the paper, see Tray 1 paper orientation on page 20.
At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the single-sheet priority feed slot.

What is the paper orientation for Tray 1?

When using paper that requires a specific orientation, load it according to the information in the following table.

What is the table for Tray 1 paper orientation?

Paper type	Image orientation	Output	Paper size	How to load paper
Letterhead or Preprinted	Portrait	1-sided printing	Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS))	Face-up<br>Top edge leading into the printer
Letterhead or Preprinted	Portrait	2-sided printing	Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS))	Face-down<br>Top edge leading into the printer
Prepunched	Portrait	1-sided printing or 2-sided printing	Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS))	Face-up<br>Holes toward the left side of the printer

What are the specifications for Tray 2?

The following information describes how to load paper in Tray 2. This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.

What should I do to avoid paper jams when using Tray 2?

NOTE: To avoid paper jams:

Never add or remove paper from the tray during printing.
Before loading the tray, remove all of the paper from the input tray and straighten the stack.
When loading the tray, do not fan the paper.
Use paper that is not wrinkled, folded, or damaged.

How do I load paper into Tray 2?

Open the tray.
Adjust the paper guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.
Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 23.
Adjust the guides so that they lightly touch the paper stack, but do not bend it.
Close the tray.

What should I do when loading legal-size paper into Tray 2?

NOTE: To load legal-size paper, extend the tray front by pressing the blue latch and pulling the front of the tray. When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately 57.5 mm (2.2 in).

What should I avoid doing when adjusting the paper guides in Tray 2?

NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray.

What should I avoid doing when using Tray 2?

NOTE: Do not open this tray while it is in use.

What is the paper orientation for Tray 2?

When using paper that requires a specific orientation, load it according to the information in the following table.

What is the table for Tray 2 paper orientation?

Paper type	Image orientation	Output	Paper size	How to load paper
Letterhead or preprinted	Portrait	1-sided printing	Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS))	Face-up<br>Top edge toward the back of the tray
Letterhead or preprinted	Portrait	2-sided printing	Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS))	Face-down<br>Top edge toward the back of the tray
Letterhead or preprinted	Landscape	1-sided printing	A5	Face-up<br>Top edge toward the back of the tray
Letterhead or preprinted	Landscape	2-sided printing	A5	Face-down<br>Top edge toward the back of the tray
Prepunched	Portrait	1-sided printing or 2-sided printing	Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS))	Face-up<br>Holes toward the left side of the tray
Prepunched	Landscape	1-sided printing or 2-sided printing	A5	Face-up<br>Holes toward the front of the tray

How many envelopes can each tray hold?

The following information describes how to print and load envelopes. Tray 1 holds 1 envelope. Tray 2 holds up to 5 envelopes.

How do I print envelopes using the manual feed option?

To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer.

How do I print envelopes?

From the software program, select the Print option.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Click or tap the Paper/Quality tab.
In the Paper size drop-down list, select the correct size for the envelopes.
In the Paper type drop-down list, select Envelope.
In the Paper source drop-down list, select Manual feed.
Click the OK button to close the Document Properties dialog box.
In the Print dialog box, click the OK button to print the job.

What is the difference in names for the print driver button?

NOTE: The name of the button varies for different software programs.

How do I access print features from a Windows 8 or 8.1 Start screen?

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer.

What is the envelope orientation?

Tray	Envelope size	How to load envelopes
Tray 1	Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL	Face up<br>Short, postage end leading into the printer
Tray 2	Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL	Face up<br>Short, postage end leading into the printer

How many label sheets can each tray hold?

The following information describes how to print and load labels. Tray 1 holds 1 sheet of labels. Tray 2 holds up to 50 sheets of labels.

How do I print labels using the manual feed option?

To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened.

How do I manually feed labels?

From the software program, select the Print option.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Click the Paper/Quality tab.
In the Paper size drop-down list, select the correct size for the sheets of labels.
In the Paper type drop-down list, select Labels.
In the Paper source drop-down list, select Manual feed.
Click the OK button to close the Document Properties dialog box.
In the Print dialog box, click the OK button to print the job.

What is the label orientation?

Tray	How to load labels
Tray 1	Face-up<br>Top edge leading into the printer
Tray 2	Face-up<br>Top edge leading into the printer

Where can I find current information for supplies, accessories, and parts?

The following information is correct at the time of publication. For current information, see http://www.hp.com/ support/ljM255.

What information does HP’s all-inclusive help website for this printer include?

HP’s all-inclusive help for the printer includes the following information:

Install and configure
Learn and use
Solve problems
Download software and firmware updates
Join support forums
Find warranty and regulatory information

Where can I order supplies, accessories and parts?

Ordering option	Ordering information
Order supplies and paper	http://www.hp.com/go/suresupply
Order genuine HP parts or accessories	http://www.hp.com/buy/parts
Order through service or support providers	Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)	To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

What are the available supplies and accessories for North America, Latin America, Asia Pacific Countries/Regions, and Japan?

Item	Description	Cartridge number	Part number
HP 206A Black Original LaserJet Toner Cartridge	Standard-capacity replacement black toner cartridge	206A	W2110A
HP 206X High Yield Black Original LaserJet Toner Cartridge	High-capacity replacement black toner cartridge	206X	W2110X
HP 206A Cyan Original LaserJet Toner Cartridge	Standard-capacity replacement cyan toner cartridge	206A	W2111A
HP 206X High Yield Cyan Original LaserJet Toner Cartridge	High-capacity replacement cyan toner cartridge	206X	W2111X
HP 206A Yellow Original LaserJet Toner Cartridge	Standard-capacity replacement yellow toner cartridge	206A	W2112A
HP 206X High Yield Yellow Original LaserJet Toner Cartridge	High-capacity replacement yellow toner cartridge	206X	W2112X
HP 206A Magenta Original LaserJet Toner Cartridge	Standard-capacity replacement magenta toner cartridge	206A	W2113A
HP 206X High Yield Magenta Original LaserJet Toner Cartridge	High-capacity replacement magenta toner cartridge	206X	W2113X

What are the available supplies and accessories for Europe, Russia, CIS, Middle East, and Africa?

Item	Description	Cartridge number	Part number
HP 207A Black Original LaserJet Toner Cartridge	Standard-capacity replacement black toner cartridge	207A	W2210A
HP 207X High Yield Black Original LaserJet Toner Cartridge	High-capacity replacement black toner cartridge	207X	W2210X
HP 207A Cyan Original LaserJet Toner Cartridge	Standard-capacity replacement cyan toner cartridge	207A	W2211A
HP 207X High Yield Cyan Original LaserJet Toner Cartridge	High-capacity replacement cyan toner cartridge	207X	W2211X
HP 207A Yellow Original LaserJet Toner Cartridge	Standard-capacity replacement yellow toner cartridge	207A	W2212A
HP 207X High Yield Yellow Original LaserJet Toner Cartridge	High-capacity replacement yellow toner cartridge	207X	W2212X
HP 207A Magenta Original LaserJet Toner Cartridge	Standard-capacity replacement magenta toner cartridge	207A	W2213A
HP 207X High Yield Magenta Original LaserJet Toner Cartridge	High-capacity replacement magenta toner cartridge	207X	W2213X

What are Customer self-repair parts?

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at http://www.hp.com/go/csr-support and http://www.hp.com/go/csr-faq.

Where can I order Genuine HP replacement parts?

Genuine HP replacement parts can be ordered at http://www.hp.com/buy/parts or by contacting an HP-authorized service or support provider.

What information is needed when ordering Genuine HP replacement parts?

When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name.

What are Mandatory self-replacement parts?

Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty.

What are Optional self-replacement parts?

Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.

What are the customer self-repair parts?

Item	Description	Self-replacement options	Part number
Single-sheet priority feed slot tray	Replacement tray for single-sheet priority feed slot (Tray 1)	Mandatory	RM2-1693-000
250-sheet paper input tray	Replacement cassette for Tray 2	Mandatory	RM2-1679-000

When does the printer indicate a low toner level?

This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

Where can I purchase cartridges or check cartridge compatibility for the printer?

To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at http://www.hp.com/go/ suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

How many colors and toner cartridges does the printer use?

The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan ©, and black (K). The toner cartridges are inside the front door.

What are the toner cartridges for North America, Latin America, Asia Pacific Countries/Regions, and Japan?

Item	Description	Cartridge number	Part number
HP 206A Black Original LaserJet Toner Cartridge	Standard-capacity replacement black toner cartridge	206A	W2110A
HP 206X High Yield Black Original LaserJet Toner Cartridge	High-capacity replacement black toner cartridge	206X	W2110X
HP 206A Cyan Original LaserJet Toner Cartridge	Standard-capacity replacement cyan toner cartridge	206A	W2111A
HP 206X High Yield Cyan Original LaserJet Toner Cartridge	High-capacity replacement cyan toner cartridge	206X	W2111X
HP 206A Yellow Original LaserJet Toner Cartridge	Standard-capacity replacement yellow toner cartridge	206A	W2112A
HP 206X High Yield Yellow Original LaserJet Toner Cartridge	High-capacity replacement yellow toner cartridge	206X	W2112X
HP 206A Magenta Original LaserJet Toner Cartridge	Standard-capacity replacement magenta toner cartridge	206A	W2113A
HP 206X High Yield Magenta Original LaserJet Toner Cartridge	High-capacity replacement magenta toner cartridge	206X	W2113X

What are the toner cartridges for Europe, Russia, CIS, Middle East, and Africa?

Item	Description	Cartridge number	Part number
HP 207A Black Original LaserJet Toner Cartridge	Standard-capacity replacement black toner cartridge	207A	W2210A
HP 207X High Yield Black Original LaserJet Toner Cartridge	High-capacity replacement black toner cartridge	207X	W2210X
HP 207A Cyan Original LaserJet Toner Cartridge	Standard-capacity replacement cyan toner cartridge	207A	W2211A
HP 207X High Yield Cyan Original LaserJet Toner Cartridge	High-capacity replacement cyan toner cartridge	207X	W2211X
HP 207A Yellow Original LaserJet Toner Cartridge	Standard-capacity replacement yellow toner cartridge	207A	W2212A
HP 207X High Yield Yellow Original LaserJet Toner Cartridge	High-capacity replacement yellow toner cartridge	207X	W2212X
HP 207A Magenta Original LaserJet Toner Cartridge	Standard-capacity replacement magenta toner cartridge	207A	W2213A
HP 207X High Yield Magenta Original LaserJet Toner Cartridge	High-capacity replacement magenta toner cartridge	207X	W2213X

What is the difference between high-yield toner cartridges and standard cartridges?

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For more information, go to http://www.hp.com/go/learnaboutsupplies.

When should I remove the toner cartridge from its package?

Do not remove the toner cartridge from its package until it is time to install it.

What precautions should I take to prevent damage to the toner cartridge?

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.

What are the toner-cartridge components?

Number	Description
1	Handle
2	Imaging drum
3	Memory chip

What should I do if toner gets on my clothing?

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

How do I remove and replace the toner cartridges?

Open the front door.
Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
Remove the toner cartridge from the opened packaging shell. Save all packaging for recycling the used toner cartridge.
Holding the toner cartridge on both ends, gently rock the toner cartridge end to end to distribute the toner evenly inside the cartridge.
Install the new toner cartridge. Make sure that the color chip on the cartridge matches the color chip on the drawer.
Close the toner cartridge drawer.
Close the front door.

How do I print tasks using Windows?

The following procedure describes the basic printing process for Windows.

From the software program, select the Print option.
Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver.
Click the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/ Quality tab.
Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
Click the Print button to print the job.

How do I print from a Start screen app in Windows 10, 8.1, and 8?

To access the print feature from a Start screen app, complete the following steps:

Windows 10: Select Print, and then select the printer.
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

How do I automatically print on both sides (Windows)?

Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually.

From the software program, select the Print option.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
Click the Finishing tab.
Select Print on both sides. Click OK to close the Document Properties dialog.
In the Print dialog, click Print to print the job.

How do I manually print on both sides (Windows)?

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

From the software program, select the Print option.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
Click the Finishing tab.
Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
In the Print dialog, click Print to print the first side of the job.
Retrieve the printed stack from the output bin, and place it in Tray 1.
If prompted, select the appropriate control panel button to continue.

How do I print multiple pages per sheet (Windows)?

From the software program, select the Print option.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
Click the Finishing tab.
Select the number of pages per sheet from the Pages per sheet drop-down list.
Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog.
In the Print dialog, click Print to print the job.

How do I select the paper type (Windows)?

From the software program, select the Print option.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Click the Paper/Quality tab.
Select the option for the type of paper you are using, and then click OK.
Click OK to close the Document Properties dialog.
In the Print dialog, click Print to print the job.

How do I print tasks using macOS?

The following procedure describes the basic printing process for macOS.

Click the File menu, and then click the Print option.
Select the printer.
Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
Click the Print button.

How do I automatically print on both sides (macOS)?

This information applies to printers that include an automatic duplexer. This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

Click the File menu, and then click the Print option.
Select the printer.
Click Show Details or Copies & Pages, and then click the Layout menu.
Select a binding option from the Two-Sided drop-down list.
Click the Print button.

How do I manually print on both sides (macOS)?

This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

Click the File menu, and then click the Print option.
Select the printer.
Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
Click the Manual Duplex box, and select a binding option.
Click the Print button.
Go to the printer, and remove any blank paper that is in Tray 1.
Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.
If prompted, touch the appropriate control panel button to continue.

How do I print multiple pages per sheet (macOS)?

Click the File menu, and then click the Print option.
Select the printer.
Click Show Details or Copies & Pages, and then click the Layout menu.
From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
In the Layout Direction area, select the order and placement of the pages on the sheet.
From the Borders menu, select the type of border to print around each page on the sheet.
Click the Print button.

How do I select the paper type (macOS)?

Click the File menu, and then click the Print option.
Select the printer.
Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
Select from the Media & Quality or Paper/Quality options. This list contains the master set of options available. Some options are not available on all printers.
- Media Type: Select the option for the type of paper for the print job.
- Print Quality: Select the resolution level for the print job.
- Edge-To-Edge Printing: Select this option to print close to the paper edges.
Click the Print button.

What are some additional print tasks?

Instructions are available for performing specific print tasks, such as the following:

Create and use printing shortcuts or presets
Select the paper size, or use a custom paper size
Select the page orientation
Create a booklet
Scale a document to fit a specific paper size
Print the first or last pages of the document on different paper
Print watermarks on a document

What mobile and ePrint solutions does HP offer?

What are the different types of mobile printing?

Wi-Fi Direct (wireless models only)
HP ePrint via email
HP ePrint software
AirPrint
Android embedded printing

What is Wi-Fi Direct?

Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet. For non-Wi-Fi Direct capable mobile devices, the Wi-Fi Direct connection only enables printing. After using Wi-Fi Direct to print, you must reconnect to a local network in order to access the Internet.

How do I access the printer Wi-Fi Direct connection with a 2-line control panel?

On the printer control panel, press the OK button.
Open the following menus:

a. Network Setup b. Wi-Fi Direct c. Connection Method
Choose one of the following connection methods:
- Automatic: Choosing this option sets the password to 12345678.
- Manual: Choosing this option generates a secure, randomly generated password.
On the mobile device, open the Wi-Fi or Wi-Fi Direct menu.
From the list of available networks, select the printer name.
If prompted, enter the Wi-Fi Direct password, or select OK on the printer control panel.
Open the document, and then select the Print option.
Select the printer from the list of available printers, and then select Print.
After the print job is complete, some mobile devices need to be reconnected to the local network.

How do I access the printer Wi-Fi Direct connection with a touchscreen control panel?

From the Home screen on the printer control panel, touch the Connection Information button.
Open the following menus:

a. Wi-Fi Direct b. Settings c. Connection Method
Choose one of the following connection methods:
- Automatic: Choosing this option sets the password to 12345678.
- Manual: Choosing this option generates a secure, randomly generated password.
On the mobile device, open the Wi-Fi or Wi-Fi Direct menu.
From the list of available networks, select the printer name.
If prompted, enter the Wi-Fi Direct password, or select OK on the printer control panel.
Open the document, and then select the Print option.
Select the printer from the list of available printers, and then select Print.
After the print job is complete, some mobile devices need to be reconnected to the local network.

What devices and computer operating systems support Wi-Fi Direct?

Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed
Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed

What devices and computer operating systems do not support Wi-Fi Direct, but can print to a printer that does?

Apple iPhone and iPad
Mac computers running OS X

How do I enable or disable Wi-Fi Direct using a 2-line control panel?

On the printer control panel, press the OK button, and then open the Network Setup menu. Open the following menus:

a. Wi-Fi Direct b. Settings c. On/Off

Touch the On menu item. Touching the Off button disables Wi-Fi Direct printing.

How do I enable or disable Wi-Fi Direct using a touchscreen control panel?

From the Home screen on the printer control panel, select the Connection Information button. Open the following menus:

a. Wi-Fi Direct b. Settings c. On/Off

Touch the On menu item. Touching the Off button disables Wi-Fi Direct printing.

How do I change the printer Wi-Fi Direct name?

Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):

Step one: Open the HP Embedded Web Server

2-line control panels: On the printer control panel, press the OK button. Open the Network Setup menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.

Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Step two: Change the Wi-Fi Direct name

Click the Networking tab.
On the left navigation pane, click the Wi-Fi Direct Setup link.
In the Wi-Fi Direct Name field, enter the new name.
Click Apply.

What is HP ePrint via email?

Use HP ePrint to print documents by sending them as an email attachment to the printer’s email address from any email-enabled device.

What are the requirements to use HP ePrint?

To use HP ePrint, the printer must meet these requirements:

The printer must be connected to a wired or wireless network and have Internet access.
HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

How do I enable HP Web Services and register with HP Connected using a 2-line control panel?

On the printer control panel, press the OK button. Open the Network Setup menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then prints an information page. The information page contains the printer code necessary to register the HP printer at HP Connected.
Go to http://www.hpconnected.com to create an HP ePrint account and complete the setup process.

How do I enable HP Web Services and register with HP Connected using a touchscreen control panel?

From the Home screen on the printer control panel, touch the Connection Information button.
Open the following menus:

a. HP ePrint b. Settings c. Enable Web Services
Touch the Print button to read the terms of use agreement. Touch the OK button to accept the terms of use and enable HP Web Services

The printer enables Web Services, and then prints an information page. The information page contains the printer code that is necessary to register the HP printer at HP Connected.

Go to http://www.hpconnected.com to create an HP ePrint account and complete the setup process.

What is the HP ePrint software?

The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe.

How do I use HP ePrint software in Windows?

After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options.

How do I use HP ePrint software in macOS?

After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.

What is AirPrint?

Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later).

What mobile applications can I use AirPrint in?

Mail
Photos
Safari
iBooks
Select third-party applications

What is Android embedded printing?

HP’s built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing. The print solution is built into the many versions of the operating system.

What do I do if printing is not available on my device?

Go to the Google Play > Android apps and install the HP Print Service Plugin.

What is walk-up USB printing?

This printer features walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port.

What file types does walk-up USB printing support?

.pdf
.jpg
.prn and .PRN
.cht and .CHT
.pxl
.pcl and .PCL
.ps and .PS

How do I access USB files on the printer?

Insert the USB flash drive into the walk-up USB port on the printer.
The USB Flash Drive menu opens with the following options:
- Print Documents
- View and Print Photos
- Scan to USB Drive

How do I print USB documents using the “Print Documents” option?

To print a document, select Print Documents.
Select the name of the document to print. If the document is stored in a folder, select the folder first, and then select the document to print.
When the summary screen opens, the following settings can be adjusted:
- Number of Copies
- Paper Size
- Paper Type
- Fit to Page
- Collation
- Output Color (color printers only)
Select Print to print the document.
Retrieve the printed job from the output bin, and remove the USB flash drive.

How do I print photos from a USB drive?

To print photos, select View and Print Photos.
Select the preview image of each photo to be printed, and then select Done.
When the summary screen opens, the following settings can be adjusted:
- Image Size
- Paper Size
- Paper Type
- Number of Copies
- Output Color (color printers only)
- Lighter/Darker
Select Print to print the photos.
Retrieve the printed job from the output bin, and remove the USB flash drive.

How can I use HP Web Services applications?

HP Web Services applications provide useful content that can be automatically downloaded from the Internet to the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document storage. To activate these applications and schedule the downloads, go to the HP Connected website at http://www.hpconnected.com. To use this feature, the printer must be connected to a wired or wireless network and have internet access. HP Web Services must be enabled on the printer.

How do I enable Web Services on my printer?

This process enables both HP Web Services and the Apps button.

From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Touch HP Web Services.
Touch Enable Web Services.
To print the HP Web Services Terms of Use, touch Print.
Touch OK to complete the procedure.

After you download an application from the HP Connected website, it is available in the Apps menu on the printer control panel.

How can I change the printer connection type in Windows?

If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software to change the connection. For example, connect the new printer to the computer using a USB or network connection, or change the connection from a USB to a wireless connection. To open Device Setup & Software, complete the following procedure:

Open the HP Printer Assistant.
- Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
- Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
- Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
- Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.

What are the benefits of using HP Embedded Web Server (EWS) and HP Device Toolbox?

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to open and use the HP Embedded Web Server. When the printer is connected to the network, the HP Embedded Web Server is automatically available. HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is connected to a computer via USB. It is available only if a full installation was performed when the printer was installed on a computer. Depending on how the printer is connected, some features might not be available.

You can use the HP Embedded Web Server to:

View printer status information
Determine the remaining life for all supplies and order new ones
View and change tray configurations
View and change the printer control-panel menu configuration
View and print internal pages
Receive notification of printer and supplies events
View and change network configuration

How do I open the HP Embedded Web Server (EWS) from the software?

Open the HP Printer Assistant.
- Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
- Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
- Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
- Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

How do I open the HP Embedded Web Server (EWS) from a web browser?

The steps vary according to the type of control panel.

For 2-line control panels:

On the printer control panel, press the OK button. Open the Network Setup menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.

For Touchscreen control panels:

From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

What information is available on the EWS Home tab?

The Home tab provides printer, status, and configuration information.

Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies.
Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable.
Device Configuration: Shows the information found on the printer configuration page.
Network Summary: Shows the information found on the printer network configuration page.
Reports: Print the configuration and supplies status pages that the printer generates.
Color Usage Log: Shows a summary of color jobs that the printer has produced. (Color models only)
Event Log: Shows a list of all printer events and errors.
Open Source Licenses: Shows a summary of the licenses for open source software programs that can be used with the printer.

What can I do on the EWS System tab?

The System tab provides the ability to configure the printer from your computer.

Device Information: Provides basic printer and company information.
Paper Setup: Change the default paper-handling settings for the printer.
Print Quality: Change the default print-quality settings for the printer.
Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down.
Print Density: Change the print density of contrasts, highlights, midtones, and shadows.
Paper Types: Configure print modes that correspond to the paper types that the printer accepts.
System Setup: Change the system defaults for the printer.
Supply Settings: Change the settings for Cartridge is low alerts and other supplies information.
Service: Perform the cleaning procedure on the printer.
Save and Restore: Save the current settings for the printer to a file on the computer. Use this file to load the same settings onto another printer or to restore these settings to this printer at a later time.
Administration: Set or change the printer password. Enable or disable printer features.

The System tab can be password-protected. If this printer is on a network, always consult with the administrator before changing settings on this tab.

What can I change from the EWS Print tab?

The Print tab provides the ability to change default print settings from your computer.

Printing: Change the default printer print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel.
PCL5: View and change the PCL5 settings.
PostScript: Turn off or on the Print PS Errors feature.

What can I do from the EWS Networking tab?

The Networking tab is only available for network-connected printers. It provides the ability to change network settings from your computer. Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the printer is directly connected to a computer.

What can I do on the EWS HP Web Services tab?

You can use the HP Web Services tab to set up and use various web tools with the printer.

How can I view or change network settings?

Use the HP Embedded Web Server to view or change IP configuration settings. The steps vary according to the type of control panel.

For 2-line control panels:

Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button. Open the Network Setup menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.

For Touchscreen control panels:

Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Click the Networking tab to obtain network information. Change settings as needed.

How do I rename the printer on a network?

To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server. The steps vary according to the type of control panel.

For 2-line control panels:

Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button. Open the Network Setup menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.

For Touchscreen control panels:

Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Open the System tab.
On the Device Information page, the default printer name is in the Device Description field. You can change this name to uniquely identify this printer. Completing the other fields on this page is optional.
Click the Apply button to save the changes.

How do I manually configure IPv4 TCP/IP parameters from the control panel?

Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. The steps vary according to the type of control panel.

For 2-line control panels:

On the printer control panel, press the OK button.
Open the following menus:

a. Network Setup b. IPv4 Config Method c. Manual
Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and then touch the OK button to save the changes.

For Touchscreen control panels:

From the Home screen on the printer control panel, touch the Setup button.
Scroll to and touch the Network Setup menu.
Touch the IPv4 Config Method menu, and then touch the Manual button.
Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes button to confirm.
Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm.
Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the Yes button to confirm.

What are the printer security features?

The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. You can assign or change the system password using the HP Embedded Web Server.

How do I assign or change the system password using the HP Embedded Web Server?

Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. The steps vary according to the type of control panel.

For 2-line control panels:

Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button. Open the Network Setup menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.

For Touchscreen control panels:

Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
On the System tab, click the Administration link in the left navigation pane.
In the area labeled Product Security, enter the password in the Password field.
Re-enter the password in the Confirm Password field.
Click the Apply button.

Make note of the password and store it in a safe place.

What are the energy-conservation settings?

The printer includes several economy features to conserve energy and supplies.

How do I print with EconoMode?

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. If this option is not available in your print driver, you can set it using the HP Embedded Web Server.

From the software program, select the Print option.
Select the printer, and then click the Properties or Preferences button.
Click the Paper/Quality tab.
Click the EconoMode check box.

How do I set the Sleep/Auto Off After Inactivity setting?

Use the control panel menus to set the amount of idle time before the printer enters sleep mode. Complete the following procedure to change the Sleep/Auto Off After setting: The steps vary according to the type of control panel.

For 2-line control panels:

On the printer control panel, press the OK button.

For Touchscreen control panels:

From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:

a. System Setup b. Energy Settings c. Sleep/Auto Off After
For 2-line control panels: Use the arrow keys to select the time for the Sleep/Auto Off delay, and then press the OK button.

For Touchscreen control panels: Select the time for the Sleep/Auto Off After delay.

How do I set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power?

Use the control panel menus to set the amount of time before the printer shuts down. After the printer shuts down, the power consumption is 1 watt or less. Complete the following procedure to change the Shut Down After Delay setting: The steps vary according to the type of control panel.

For 2-line control panels:

On the printer control panel, press the OK button.

For Touchscreen control panels:

From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:

a. System Setup b. Energy Settings c. Shut Down After
Select the time for the Shut Down After delay.

The default value is 4 hours.

How do I set the Delay Shut Down setting?

Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed. Complete the following procedure to change the Delay Shut Down setting: The steps vary according to the type of control panel.

For 2-line control panels:

On the printer control panel, press the OK button.

For Touchscreen control panels:

From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:

a. System Setup b. Energy Settings c. Delay Shut Down
Select one of the delay options:
- No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After setting.
- When Ports Are Active: When this option is selected the printer will not shut down unless all ports are inactive. An active network link or fax connection will prevent the printer from shutting down.

What is HP Web Jetadmin?

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features.

How do I update the firmware?

HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Services apps will update automatically. There are two supported methods to perform a firmware update on this product. Use only one of the following methods to update the product firmware.

How do I update the firmware using the control panel?

Use these steps to load the firmware from the control panel (for network-connected products only), and/or set the product to automatically load future firmware updates. For USB-connected products, skip to method two.

Make sure the product is connected to a wired (Ethernet) or wireless network with an active Internet connection. The product must be connected to the internet to update the firmware via a network connection.
From the Home screen on the product control panel, open the Setup menu. For touchscreen control panels, touch the Setup button. For standard control panels, press the left or right arrow button.
Scroll to and open the Service menu, and then open the LaserJet Update menu. If the LaserJet Update option is not listed, use method two.
Check for updates. For touchscreen control panels, touch Check for Updates Now. For standard control panels, select Check for Update. The product automatically checks for an update, and if a newer version is detected, the update process automatically starts.
Set the product to automatically update the firmware when updates become available. From the Home screen on the product control panel, open the Setup menu. For touchscreen control panels, touch the Setup button. For standard control panels, press the left or right arrow button. Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage Updates menu. Set the product to automatically update the firmware. For touchscreen control panels, set the Allow Updates option to YES, and then set the Check automatically option to ON. For standard control panels, set the Allow Updates option to YES, and then set the Automatic Check option to ON.

How do I update the firmware using the Firmware Update Utility?

Use these steps to manually download and install the Firmware Update Utility from HP.com. This method is the only firmware update option available for products connected to the computer via a USB cable. It also works for products connected to a network.

Go to http://www.hp.com/go/support, click the Drivers & Software link, type the product name in the search field, press the ENTER button, and then select the product from the list of search results.
Select the operating system.
Under the Firmware section, locate the Firmware Update Utility.
Click Download, click Run, and then click Run again.
When the utility launches, select the product from the drop-down list, and then click Send Firmware. To print a configuration page to verify the installed firmware version before or after the update process, click Print Config.
Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.

What if my printer control panel displays a “Cartridge is low” or “Cartridge is very low” message ?

For more information, see http://www.hp.com/support/ljM255.

What if my printer does not pick up paper or misfeeds?

For more information, see http://www.hp.com/support/ljM255.

How do I clear paper jams?

For more information, see http://www.hp.com/support/ljM255.

How do I improve print quality?

For more information, see http://www.hp.com/support/ljM255.

How do I resolve print quality problems?

For more information, see http://www.hp.com/support/ljM255.

How do I solve wired network problems?

For more information, see http://www.hp.com/support/ljM255.

How do I solve wireless network problems?

For more information, see http://www.hp.com/support/ljM255.

Where can I find information regarding the HP printer?

The following information is correct at the time of publication. For current information, see http://www.hp.com/support/ljM255. HP’s all-inclusive help for the printer includes the following information:

Install and configure
Learn and use
Solve problems
Download software and firmware updates
Join support forums
Find warranty and regulatory information

How do I get telephone support for my country/region?

Have the printer name, serial number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com.

How do I get 24-hour internet support and download software utilities and drivers?

Go to http://www.hp.com/support/ljM255

Where can I order additional HP service or maintenance agreements?

Go to http://www.hp.com/go/carepack

Where do I go to register the printer?

Go to http://www.register.hp.com.

How do I use the control panel help system on touchscreen models?

The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the lower-left corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

What do I do if the printer alerts me of an error or warning?

Touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

How do I restore the factory-set defaults?

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps:

CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.

2-line control panels: On the printer control panel, press the OK button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:
- Service
- Restore Defaults
Touch or press the OK button. The printer automatically restarts.

What should I do if a “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel?

Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth end to end. Reinsert the toner cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridges back and forth end to end. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now unless the print quality is no longer acceptable. HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection Warranty on this supply has ended appears on the Supplies Status Page or the EWS.

How do I change the “Very Low” settings?

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-establish these settings when you install a new cartridge.

2-line control panels: On the printer control panel, press the OK button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:
- System Setup
- Supply Settings
- Black Cartridge or Color Cartridges
- Very Low Setting
Select one of the following options:
- Select the Continue option to set the printer to alert you that the cartridge is very low, but to continue printing.
- Select the Stop option to set the printer to stop printing until you replace the cartridge.
- Select the Prompt option to set the printer to stop printing and prompt you to replace the cartridge. You can acknowledge the prompt and continue printing. A customer configurable option on this printer is “Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never.” This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.

What happens when the printer is set to the Stop or Prompt option?

When the printer is set to the Stop or Prompt option, there is some risk that faxes will not print when the printer resumes printing. This can occur if the printer has received more faxes than the memory can hold while the printer is waiting. The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the cartridge, but print quality might degrade.

How do I order supplies?

Ordering option	Ordering information
Order supplies and paper	http://www.hp.com/go/suresupply
Order through service or support providers	Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)	To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies.

What can I do if the printer does not pick up paper or misfeeds?

The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.

What if the product does not pick up paper?

If the product does not pick up paper from the tray, try these solutions:

Open the product and remove any jammed sheets of paper.
Load the tray with the correct size of paper for your job.
Make sure the paper size and type are set correctly on the product control panel.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.
The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water.

What if the product picks up multiple sheets of paper?

If the product picks up multiple sheets of paper from the tray, try these solutions:

Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
Use only paper that meets HP specifications for this product.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
Make sure the printing environment is within recommended specifications.

How do I clear paper jams?

The following information includes instructions for clearing paper jams from the printer.

Where are the paper jam locations?

Number	Description
1	Output bin
2	Tray 1
3	Tray 2
4	Rear door and fuser area
5	Duplexer (duplex models only)

What should I do if I experience frequent or recurring paper jams?

Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.

If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer.
Check that the tray is configured for the correct paper size and type on the printer control panel. Adjust paper settings if necessary.
- 2-line control panels: On the printer control panel, press the OK button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
- Open the following menus:
  - System Setup
  - Paper setup
- Select the tray from the list.
- Select Default Paper Type and then select the type of paper that is in the tray.
- Select Default Paper Size and then select the size of paper that is in the tray.
Turn the printer off, wait 30 seconds, and then turn it on again.
Print a cleaning page to remove excess toner from inside the printer.
- 2-line control panels: On the printer control panel, press the OK button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
- Open the Service menu.
- Select the Cleaning Page option.
- Load plain letter or A4 paper when you are prompted. Wait until the process is complete. Discard the page that prints.
Print a configuration page to test the printer.
- 2-line control panels: On the printer control panel, press the OK button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
- Open the Reports menu.
- Select Configuration Report.

If none of these steps resolves the problem, the printer might need service. Contact HP customer support.

How do I clear paper jams in the single-sheet slot (Tray 1)?

Use the following procedure to clear jams in Tray 1. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.

Pull Tray 2 completely out of the printer.
Push down on the single-sheet priority feed slot, and then pull out the feed slot tray.
Gently pull any jammed paper straight out of the single-sheet priority feed slot.
Push the single-sheet priority feed slot tray into the printer.
Reinsert and close Tray 2.

How do I clear paper jams in Tray 2?

Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.

Pull the tray completely out of the printer.
Remove any jammed or damaged sheets of paper.
If no jammed paper is visible, or if jammed paper is deep enough in the Tray 2 feed area that it is difficult to remove, press down on the single-sheet priority feed slot, and then remove the feed slot tray.
Remove any jammed or damaged sheets of paper.
Push the single-sheet priority feed slot tray into the printer.
Reinsert and close Tray 2.

How do I clear paper jams in the rear door and the fuser area?

Use the following procedure to clear jams in the rear door and fuser area. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

Open the rear door.
Gently pull out any jammed paper from the rollers in the rear door area.
Close the rear door.

How do I clear paper jams in the duplexer (duplex models only)?

Use the following procedure to clear jams in the duplexer. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

At the rear of the printer, open the duplexer.
Remove any jammed or damaged sheets of paper.
Close the duplexer.

How do I clear paper jams in the output bin?

Use the following procedure to check for paper in all possible jam locations related to the output bin. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

Open the rear door.
If paper is visible in the output bin, grasp the leading edge and remove it. Use both hands to remove jammed paper to avoid tearing the paper.
Gently remove any jammed paper from the rollers in the rear door area.
Close the rear door.

How do I improve print quality?

The following information provides troubleshooting steps to resolve print-quality problems, including the following problems:

Smears
Fuzzy print
Dark print
Light print
Streaks
Missing toner
Scattered dots of toner
Loose toner
Skewed images

To resolve these or other print-quality problems, try the following solutions in the order presented. For information about resolving specific image defects, see the Resolving print quality problems section of this User Guide.

How do I update the printer firmware?