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What is the intended use for the HENDI 211410 Hot Drinks Boiler?

This appliance is intended to be used for commercial applications, for example in kitchens of restaurants, canteens, hospitals and in commercial enterprises such as bakeries, butcheries, etc., but not for continuous mass production of food.


What is the HENDI 211410 Hot Drinks Boiler designed for?

The appliance is designed for water boiling and heating mulled wine. It is not suitable for chocolate or milk or other liquids. Any other use may lead to damage of the appliance or personal injury.


What should I do if I notice the HENDI 211410 Hot Drinks Boiler is not working properly or there is a problem?

If you see that the appliance is not working properly or that there is a problem, stop using it, switch it off and contact the supplier.


Who should carry out maintenance, installation, and repair work on the HENDI 211410 Hot Drinks Boiler?

All maintenance, installation and repair work must be carried out by specialised and authorised technicians, or recommended by the manufacturer.


What should I do before storing the HENDI 211410 Hot Drinks Boiler?

Before storage, always make sure that the appliance has been disconnected from the power supply and completely cooled down.


How should the HENDI 211410 Hot Drinks Boiler be stored?

Store the appliance in a cool, clean and dry place.


What should I avoid when storing the HENDI 211410 Hot Drinks Boiler?

Never place heavy objects on the appliance as this could damage it.


What should I do before cleaning the HENDI 211410 Hot Drinks Boiler?

ATTENTION! Always disconnect the appliance from the power supply and cool down before storage, cleaning & maintenance.


How should I clean the exterior surface of the HENDI 211410 Hot Drinks Boiler?

Clean the cooled exterior surface with a cloth or sponge slightly dampened with a mild soap solution.


How should the inside of the container on the HENDI 211410 Hot Drinks Boiler be cleaned?

Clean the inside of container with a non-abrasive detergent and rinse with clean water.


What cleaning agents should be avoided when cleaning the HENDI 211410 Hot Drinks Boiler?

Never use aggressive cleaning agents, abrasive sponges, or cleaning agents containing chlorine. Do not use steel wool, metallic utensils, or any sharp or pointed objects for cleaning. Do not use petrol or solvents!


What should I do after draining beverage or dirty water from the HENDI 211410 Hot Drinks Boiler?

When you drain off beverage or dirty water, leave the tap open and rinse the appliance with clean water.


How often should the base of the HENDI 211410 Hot Drinks Boiler be cleaned and descaled?

Clean and descale the appliance base at regular intervals (See ==> Descaling).


Are any parts of the HENDI 211410 Hot Drinks Boiler dishwasher safe?

No parts are dishwasher safe.


What should I do if the red indicator light (indicating overheating) illuminates on the HENDI 211410 Hot Drinks Boiler?

The red indicator light will be illuminated when the appliance gets too hot and needs to be cleaned and/or descaled.


How often should the HENDI 211410 Hot Drinks Boiler be cleaned and descaled?

This appliance should be cleaned and descaled frequently. To keep this appliance in optimum condition and to ensure its operation, it is crucial that you descale the appliance on a regular basis. Depending on the hardness of the water and the frequency of use, you need to repeat the following procedure regularly.


What can I use to descale the HENDI 211410 Hot Drinks Boiler?

To descale use a descaling agent that is suitable for the appliance. You can also use pure lemon juice, citric acid or cleaning vinegar as a de-scaling agent.


What is the general mixture ratio when using pure lemon juice or cleaning vinegar to descale the HENDI 211410 Hot Drinks Boiler?

For pure lemon juice or cleaning vinegar the general mixture applies of 1/3 cleaning vinegar or lemon juice to 2/3 water.


What are the steps for descaling the HENDI 211410 Hot Drinks Boiler?

  1. Pour the solution in the appliance to maximum the “MAX” level.
  2. Heat the solution by maximum temperature for 15mins.
  3. Wait to allow the solution to loosen the build-up.
  4. Rub lightly and gently with a brush with soft bristles.
  5. Drain off the dirty water.
  6. Repeat steps 1~5 until build-up has been removed.
  7. Use a dry cloth to wipe the solution away.
  8. When you drain off dirty water, leave the tap open and rinse the appliance with clean water till taste and smell are completely gone.
  9. Now you can use the appliance again.


What happens if I fail to regularly descale the HENDI 211410 Hot Drinks Boiler?

Warranty is void if failure to de-scale regularly leads to reduced functioning or failure of the appliance.


What should I check if the HENDI 211410 Hot Drinks Boiler does not work at all, and neither the red light nor the orange light is illuminated?

The possible cause is No mains power. The possible solution is to Check the electrical connections.


What should I check if the HENDI 211410 Hot Drinks Boiler switches off automatically and the red light is illuminated?

There are two possible causes for the HENDI 211410 Hot Drinks Boiler switching off automatically with the red light illuminated:

Possible cause Possible solution
1. The appliance has exceeded maximum safety limits. 1. Once it has cooled off, the appliance will switch on again automatically.
2. Fuse does not work 2. Contact the supplier.

What should I check if the HENDI 211410 Hot Drinks Boiler does not reach the selected temperature and the orange light is not illuminated?

Possible cause Possible solution
Thermostat does not work. Contact the supplier.
Heating element does not work. Contact the supplier.

What are the steps to reset the safety cut-out (Hi-limiter or thermal cut-out) on the HENDI 211410 Hot Drinks Boiler?

  1. Disconnect the appliance from the power supply.
  2. Allow the appliance to completely cool down.
  3. Press the RESET button of the Hi-limiter (thermal cut-out) (Fig.2 on page 3). You should hear a click sound.
  4. Connect to the power supply and you can use it again.


What are the preparation steps before using the HENDI 211410 Hot Drinks Boiler for the first time?

  • Remove all protective packaging and wrapping.
  • Check that the device is in good condition and with all accessories. In case of incomplete or damaged delivery, please contact the supplier immediately. In this case, do not use the device.
  • Clean the accessories and the appliance before use (See ==> Cleaning & Maintenance).
  • Make sure the appliance is completely dry.
  • Place the appliance on a horizontal, stable and heat resistant surface that is safe against water splashes.
  • Keep the packaging if you intend to store your appliance in the future.
  • Keep the user manual for future reference.

NOTE! Due to manufacturing residues, the appliance may emit a light odor during the first few uses. This is normal and does not indicate any defect or hazard. Make sure the appliance is well ventilated.


What are the operating instructions for the HENDI 211410 Hot Drinks Boiler?

  1. Clean the inside of tank with a non-abrasive detergent and rinse with clean water.
  2. Make sure the tap is closed.
  3. Fill the appliance up to the MAX level indicated on the inner wall of the reservoir.
  4. Fasten the lid securely by turning it until it locks into place.
  5. Plug the cord into the electric outlet, then turn the power switch “ON”. Indicator of power switch lights up.
  6. Use the temperature setting knob to select the desired temperature (Maximum temperature setting is 100°C). The actual temperature can differ from the selected temperature. Orange LED lights up.
  7. When the liquid has reached the selected temperature, the orange LED lights off.
  8. Water boiler now ready to be served.

NOTE! This appliance is not suitable for use with milk and chocolate milk.


What are the steps to take after use / empty the tank of the HENDI 211410 Hot Drinks Boiler?

  1. Turn off the appliance by switching off the switch and removing the plug from the socket.
  2. Place a drip tray under the tap.
  3. Open the tap and drain the beverage out of the tank.
  4. When the tank has been emptied, close the tap.


What are the main parts of the HENDI 211410 Hot Drinks Boiler as shown in Fig.1 on page 3?

The main parts of the product are:

1. Lid

2. Tank

3. Level indicator

4. Faucet

5. Power switch with indicator light

6. Temperature setting knob

7. Indicator lamp

8. Water tray


What is the appliance classified as for grounding installation on the HENDI 211410 Hot Drinks Boiler?

This appliance is classified as protection class I and must be connected to a protective ground.


What should I be cautious about regarding hot surfaces on the HENDI 211410 Hot Drinks Boiler during use?

CAUTION! RISK OF BURNS! HOT SURFACES! The temperature of the accessible surfaces are very high during use. Touch only the control panel, handles, switches, timer control knobs or temperature control knobs.


What should I do if the supply cord of the HENDI 211410 Hot Drinks Boiler is damaged?

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.


What should I NOT do when using the HENDI 211410 Hot Drinks Boiler?

  • Do not use water jet or steam cleaner for cleaning and do not push the appliance under the water as the parts will get wet and electric shock might be resulted.
  • If the appliance is not kept in a good state of cleanliness, this can adversely affect the life of the appliance and result in a dangerous situation.
  • Food residues should be regularly cleaned and removed from the appliance. If the appliance is not cleaned properly, it will reduce its lifespan and may result in a dangerous condition during use.
  • Never remove or open the lid while the appliance is operating. The steam may come out and cause burns.
  • Never use this appliance without water.
  • Do not operate this appliance by means of an external timer or remote-control system.
  • Do not place the appliance on a heating object (gasoline, electric, charcoal cooker, etc.).
  • Do not cover the appliance in operation.
  • Do not place any objects on top of the appliance.
  • Do not use the appliance near any open flames, explosive or flammable materials.
  • The appliance is not suitable for installation in an area where a water jet could be used.
  • Never carry the appliance by its cord.
  • Never try to open the housing of the appliance yourself.
  • Do not insert objects into the housing of the appliance.
  • Never leave the appliance unattended during use.
  • This appliance should be operated by trained personnel in kitchen of the restaurant, canteens or bar staff, etc.
  • This appliance should not be operated by persons with reduced physical, sensory or mental capabilities, or persons that have a lack of experience and knowledge.
  • This appliance should, under any circumstances, not be used by children.
  • Keep the appliance and its electrical connections out of reach of children.


What should be done regarding the electrical plug/connections of the HENDI 211410 Hot Drinks Boiler?

  • Do not touch the plug/electrical connections with wet or damp hands.
  • Keep the appliance and electrical plug/connections away from water and other liquids. If the appliance falls into water, remove the power supply connections immediately. Do not use the appliance until it has been checked by a certified technician. Failure to follow these instructions will cause life threatening risks.
  • Connect the power supply into an easily accessible electrical outlet so you can disconnect the appliance immediately in case of emergency.
  • Make sure the cord does not come in contact with sharp or hot objects and keep it away from open fire. Never pull the power cord to unplug it from the socket, always pull the plug instead.


What should be done when positioning the HENDI 211410 Hot Drinks Boiler?

WARNING! When positioning the appliance, route the power cable safely if necessary to avoid unintentional pulling, being damaged, coming into contact with the heating surface, or causing a tripping hazard.


What should I do if the HENDI 211410 Hot Drinks Boiler falls into water?

If the appliance falls into water, remove the power supply connections immediately. Do not use the appliance until it has been checked by a certified technician.


What is important regarding the power supply connection for the HENDI 211410 Hot Drinks Boiler?

  • Only connect the appliance to an electrical outlet with the voltage and frequency mentioned on the appliance label.
  • As long as the plug is in the socket the appliance is connected to the power supply.
  • Always switch off the appliance before disconnecting from the power supply, cleaning, maintenance or storage.


What is required for proper ventilation when using the HENDI 211410 Hot Drinks Boiler?

Leave a space of at least 20 cm around the appliance for ventilation during use.


What warning should be observed regarding the ventilation openings on the HENDI 211410 Hot Drinks Boiler?

WARNING! Keep all ventilation openings on the appliance free from obstruction.


What is the purpose of the overheating protection on the HENDI 211410 Hot Drinks Boiler?

This appliance is secured against boiling dry by an overheating protection. This overheating protection turns off the appliance automatically.


What should be done if the HENDI 211410 Hot Drinks Boiler turns off due to overheating protection?

In that case, let the appliance cool down completely before using it again. Adding water to a hot kettle is dangerous because sudden steam can arise.


What should be done to clean the HENDI 211410 Hot Drinks Boiler after purchase before first use?

Clean the inside of tank with a non-abrasive detergent and rinse with clean water.


What should be done to prepare the HENDI 211410 Hot Drinks Boiler for operation?

  1. Remove all protective packaging and wrapping.
  2. Check that the device is in good condition and with all accessories. In case of incomplete or damaged delivery, please contact the supplier immediately. In this case, do not use the device.
  3. Clean the accessories and the appliance before use (See ==> Cleaning & Maintenance).
  4. Make sure the appliance is completely dry.
  5. Place the appliance on a horizontal, stable and heat resistant surface that is safe against water splashes.
  6. Keep the packaging if you intend to store your appliance in the future.
  7. Keep the user manual for future reference.

NOTE! Due to manufacturing residues, the appliance may emit a light odor during the first few uses. This is normal and does not indicate any defect or hazard. Make sure the appliance is well ventilated.


What are the troubleshooting steps for the HENDI 211410 Hot Drinks Boiler?

If the appliance does not function properly, please check the below table for the solution. If you are still unable to solve the problem, please contact the supplier/service provider.

Problems Possible cause Possible solution
The appliance does not work at all. Neither red light nor orange light is illuminated. No mains power. Check the electrical connections.
The appliance switches off automatically. The red light is illuminated. 1. The appliance has exceeded maximum safety limits. 2. Fuse does not work 1. Once it has cooled off, the appliance will switch on again automatically. 2. Contact the supplier.
The appliance does not reach the selected temperature. Orange light is not illuminated. Thermostat does not work. Contact the supplier.

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