FREE ENGLISH SPRINT SAMSUNG GALAXY S6 (01) PDF USER GUIDE
FREE ENGLISH SPRINT SAMSUNG GALAXY S6 (01) PDF USER MANUAL
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How can I access the Help menu on my phone?
Use the phone’s Help menu to learn about your phone.
1. Press the Home key to display the Home Screen.
2. From home, tap Apps > Settings > Help.
3. Tap a topic to view its contents, or tap SEARCH to search for a topic.
How can I get support from the Sprint Zone app?
You can access support for your phone and service through the preloaded Sprint Zone app.
1. From home, tap Apps > Sprint Zone.
2. From the Sprint Zone main page, tap Support.
3. Tap a topic to view its contents.
What are the primary external features and buttons of the phone?
| Part | Description |
|---|---|
| Rear Camera | Take pictures and videos. |
| Back key | Return you to the previous screen, or close a dialog box, options menu, the Notification Panel, or onscreen keyboard. |
| Earpiece | Listen to calls and automated prompts when using the phone. |
| Flash | Help illuminate subjects in low-light environments when the camera is focusing and capturing a picture or video. |
| Front Camera | Take pictures and records videos while facing the screen, and allows you to video conference. |
| Headset Jack | Plug in a headset for convenient, hands-free conversations. |
| Heart Rate Monitor | Measure your heart rate via your fingertip when using the S Health app. |
| Home key / Fingerprint Sensor | Return you to the Home screen. Press and hold to open Google Search/Google Now. Use to register fingerprints for security. |
| Infrared Transmitter | Control other devices using infrared light. |
| LED Indicator | The LED indicator blinks or glows when charging, to indicate low battery, to announce new notifications, and when voice recording. |
| Microphone | Transmit your voice for phone calls or record your voice or ambient sounds for voice recordings and videos. There are two microphones, one on the top and one on the bottom. |
| Power key | Turn the phone or screen on or off, or switch your phone to silent mode, vibration mode, or airplane mode. |
| Proximity and Light Sensor | Detect when objects are close to the screen. For example, when you hold the phone to your ear while on a phone call, the sensor temporarily locks the screen to prevent accidental screen touches. |
| Recents key | Access recently used apps. |
| SIM Card | Location of the SIM card. |
| Speaker | Play ringtones and sounds. The speaker also lets you hear the caller’s voice in speakerphone mode. |
| Touchscreen | Display information needed to operate your phone, such as the call status, the Contacts list, and the date and time. Also provides one-tap access to all of your features and applications. |
| USB Charger/Accessory Port | Connect the phone to the charger via a USB cable. |
| Volume key | Adjust the ringtone or media volume or adjust the voice volume during a call. |
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
What precautions should I take for the phone’s battery?
Storage: Avoid storing or leaving the phone with no battery charge remaining. Saved information and settings may become lost or changed, or the phone may become unusable. Charge once every six months before storing or leaving unused for a long period.
Note: This phone has an integrated battery that cannot be removed by the user.
How do I charge the battery using the AC adapter?
For fastest charging times, use the Adaptive Fast Charging charger that came with your phone. This charger provides faster charging only when connected to devices that have Adaptive Fast Charging.
1. Plug the USB cable into the USB charger/accessory port on the bottom of your phone.
2. Plug the other end of the USB cable into the charging head.
3. Plug the charging head into an electrical outlet.
4. After charging, disconnect the phone from the charger.
• Unplug the charging head from the outlet, and remove the micro USB cable from the phone and the charging head.
How do I charge the battery using a PC connection?
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cable into the USB charger/accessory port on the bottom of your phone.
2. Insert the large end of the USB cable into a USB port on your computer.
3. After charging, remove the USB cable from both the phone and the computer.
How do I turn my phone on?
Press and hold the Power key.
Your phone will power on. Depending on the settings, you may see the Lock screen. See Lock and Unlock Your Screen and Screen Lock for information about using the screen lock.
The first time you turn the phone on, you will see the startup screens. See Complete the Setup Screens for details.
If your phone is not yet activated, see Activate Your Phone for more information.
How do I turn my phone off?
1. Press and hold the Power key to open the phone options menu.
2. Tap Power off to turn the phone off.
Your phone will power off. Your screen remains blank while your phone is off (unless the battery is charging).
How do I use the tap or touch gesture on the touchscreen?
When you want to type using the onscreen keyboard, select items onscreen such as application and settings icons, or press onscreen buttons, simply tap or touch them with your finger.
How do I use the touch and hold gesture on the touchscreen?
To open the available options for an item (for example, a contact or link in a Web page), touch and hold the item.
How do I use the swipe or slide gesture on the touchscreen?
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
How do I use the drag gesture on the touchscreen?
To drag, press and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until you have reached the target position.
How do I use the flick gesture on the touchscreen?
Flicking the screen is similar to swiping, except that you need to move your finger in light, quick strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
How does screen rotation work and how can I enable it?
For most screens, you can automatically change the screen orientation from portrait to landscape by turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger keyboard.
Note: Screen rotation must be enabled for the screen orientation to automatically change. To enable screen rotation, slide your finger down from the Status Bar to display the Notification table, and then tap Screen rotation to enable the option.
How do I use the pinch and spread gestures on the touchscreen?
“Pinch” the screen by moving two fingers inward to zoom out, or “spread” by moving two fingers outward to zoom in.
How do I activate my phone?
Depending on your account or how and where you purchased your phone, it may be ready to use or you may need to activate it on your Sprint account.
• If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
• If you received your phone in the mail and it is for a new Sprint account or a new line of service, it is designed to activate automatically. When you turn the phone on for the first time, you should see a Hands Free Activation screen, which may be followed by a PRL Update screen and a Firmware Update screen. Follow the onscreen instructions to continue.
• If you received your phone in the mail and you are activating a new phone for an existing number on your account (you’re swapping phones), you can activate directly on your phone:
1. Turn on your new phone. (Make sure the old one is turned off.) Your phone will automatically attempt Hands-Free Activation.
2. Tap Activate to override auto-activation and start the manual activation wizard.
3. Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated and you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727 from another phone.
Tip: Do not press the Power key while the phone is being activated. Pressing the Power key cancels the activation process.
How do I complete the setup screens on my phone?
The setup screens help you set up certain features and preferences on your phone. Once your phone has been turned on, you will see a Welcome message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your Sprint account.
Note: During or after setup, you may see a Connections Optimizer notice. Read the notice and tap I Agree to allow your phone to connect automatically to the best available data network, including Wi-Fi. To turn Connections Optimizer off at any time, From home, tap Apps > Settings > Mobile networks > Connections optimizer and uncheck the box next to Connections Optimizer.
1. At the Welcome screen, choose options, and then tap the arrow to begin setup:
• Language: Choose the default language for your phone’s operation.
• Accessibility: Configure settings to access settings to improve the accessibility of your phone’s features if you are visually impaired or hard of hearing.
2. Follow the onscreen instructions to complete setup for each topic. Tap NEXT, or the right arrow, to move through the steps. You can skip options to continue to the next one. During setup, you may see these options (Screens may vary based on the activation status of your phone):
• Wi-Fi: By default, your phone prompts you to use Wi-Fi when accessing data services. Tap a Wi-Fi access point to connect to it, or you can continue setup using your phone’s connection to the wireless network.
• Terms and conditions: Read the End User License Agreement (EULA) and then tap the check box to confirm that you understand and agree to it terms and conditions. If you do not agree to the EULA, you cannot continue with setup. If you consent to provide diagnostic and usage data to Samsung, tap Yes, or tap No thanks.
• Hands Free Activation: Automatically connect to Sprint network and set up voice and data services. After Hands Free Activation completes, tap OK to continue. You may see a message indicating your phone needs to restart. Tap OK again and wait for your phone to restart.
• Tap & Go: Quickly copy any Google Accounts, backed up apps, and data from your existing Android device. Follow the onscreen instructions to use Tap & Go, or tap SKIP to continue setup.
• Add your account (Google): Your phone uses your Google Account to provide access to many features and apps. Complete the steps to sign in to your current Google Account, or sign up for a new Google Account right from your phone. You can also skip signing in to your Google Account, or sign in later. To sign in to an existing Google Account, you will need your account name (Gmail address) and password. For both new and existing accounts, you will need to review and accept the Terms of Service and Privacy Policy by tapping ACCEPT when prompted.
• Name: Enter your First and Last name, to personalize Google features and apps.
• Google services: Select Google service preferences, including Backup & Restore, Location and Communication options.
• Samsung account: Some apps and features use your Samsung account. You can sign in to your Samsung account, or follow the prompts to create a new account. To sign in to or set up a Samsung account, you will have to review and agree to the Terms and Conditions by tapping AGREE when prompted.
• Set wake-up command: Enable S Voice to easily wake up your device, open apps, make calls, and more.
• Add fingerprint: Register your fingerprint to unlock your device and sign in to services securely without entering your password.
• Easy mode: Easy mode offers a simpler home screen layout, with larger text and icons. Tap the ON/OFF switch to turn on Easy mode. You can also choose Easy mode from Settings at any time.
3. Tap FINISH to complete setup.
Your phone is now set up for use. If you skipped any part of the setup, you can access additional options through the Apps list or through Settings.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps from the Google Play store app, you must link your phone to a Google Account.
How do I access the Home screen and the Applications (Apps) list?
Most of your phone’s operations originate from the Home screen or the apps list.
1. From any screen, press the Home key to display the Home screen.
2. Tap Apps to display the apps list.
How do I select options and navigate screens?
Tap icons, onscreen keys, and other items to open or activate the assigned function.
Tap the Back key to return to the previous screen.
How do I view recently used applications?
Tap the Recents key (icon with overlapping rectangles) to view a list of recently used applications.
How do I access the Phone Settings menu?
You can customize your phone’s settings and options through the Settings menu.
• From home, tap Apps > Settings.
– or –
• Drag the Notification Panel down and tap Settings.
How do I turn screen rotation on or off?
1. Open the Status Bar by dragging down from the top of the screen.
2. Tap Screen rotation (icon with a rotating rectangle) to turn the option on or off.
• You may need to scroll left or right to see the Screen rotation option.
• If the Screen rotation option is not available, tap Edit to display the full options list.
• Not all screens will adjust for landscape orientation.
How do I capture a screenshot?
You can use your phone’s power and Home Keys to capture screenshots.
• Press and hold the Power key and Home key at the same time to capture a screenshot of the current screen.
The current screenshot will be captured and stored in the Screenshots album in the phone’s Gallery. From home, tap Apps > Gallery.
Depending on your settings, you may also capture a screenshot by swiping your palm across the screen from side to side. To set up palm swipe screen capture:
1. From home, tap Apps > Settings.
2. Tap Motions and gestures and then tap the ON/OFF switch next to Palm swipe to capture.
How do I launch applications?
All installed apps can be accessed and launched from the apps list.
1. From home, tap Apps.
The apps list opens.
2. Tap an app icon to launch the corresponding application.
The application opens.
What are some of the primary preinstalled apps and their functions?
The apps list expands to include any apps you download and install on your phone. The following table outlines the primary apps that have been preinstalled on your phone.
| App | Function/Service |
|---|---|
| 1Weather | Receive real-time local weather information at any location in the world. Access 7-day and hourly weather forecasts for your area. |
| Amazon (Amazon Shopping) | Shop at Amazon.com from your phone. |
| App Pass | Sprint’s App Pass is a subscription service giving you unlimited access to a hand-selected catalog of premium apps and games across two devices. |
| Calculator | Perform basic and advanced mathematical calculations. |
| Calendar | Use Calendar to create and manage events, meetings, and appointments, organize your time, and be reminded of important events. |
| Camera | Take pictures and record videos using the front and rear cameras. |
| Chrome | Browse the Internet using Google’s Chrome Web browser. Located in the Google folder in the apps list. |
| Clock | Set alarms, view time in time zones around the world, use a stopwatch, set a timer, and use your phone as a desk clock. |
| Contacts | Store and manage contacts from a variety of sources, including contacts you enter and save directly in your phone as well as contacts synchronized with your Google account, compatible email programs (including Exchange Server), and your Facebook friends. |
| Drive | Store, sync, and access your data across multiple devices with Google Drive’s cloud storage. Located in the Google folder in the apps list. |
| eBay | The eBay app is packed full of features that make it easy to browse, buy, sell, and manage your eBay experience whenever and wherever you are. |
| Send and receive email from a variety of email service providers. | |
| Keep up with friends and family with the Facebook app. Share updates, photos, and videos, as well as text, chat, and play games. | |
| FamilyWall for Sprint | Sprint FamilyWall is a private space to communicate, organize, share, remember and even locate friends and family members. Users get all the benefits of social sharing in a totally private space. |
| Galaxy Apps | Discover apps designed exclusively for your Galaxy device. |
| Gallery | View and edit pictures and watch videos that you’ve taken with your phone’s camera or downloaded. |
| Gmail | Send and receive messages using Google’s Gmail service. Located in the Google folder in the apps list. |
| Search the Internet using Google Search. Located in the Google folder in the apps list. | |
| Google Settings | Use Google Settings to manage your Google apps and account settings. Located in the Google folder in the apps list. |
| Google+ | Instant message with your friends. Set up Circles of friends, visit the Stream to get updates from your Circles, use Hangouts for fast messaging with everyone in your Circles, or use Instant Upload to automatically upload videos and photos to your own private album on Google+. Located in the Google folder in the apps list. |
| Hancom Office 2014 | Hancom Office 2014 includes a word processor program (Hanword), a spreadsheet program (Hancell), and a presentation program (Hanshow). In addition to opening, editing, and saving MS Office documents, Hancom Office 2014 supports standard ODF files and quick and easy conversion to the PDF file format. Located in the Samsung folder in the apps list. |
| Hangouts | Instant message with your friends and family using Google Hangouts. Located in the Google folder in the apps list. |
| Capture and share photos and videos with your friends. Customize what you capture, and then share it on your feed or post it directly to your friends. Located in the Social folder in the apps list. | |
| Internet | Browse the Internet using a full-featured browser. |
| Lookout | Lookout Mobile Security provides key security options, such as anti-virus and anti-malware technology, a lost and stolen device locater service, an application privacy adviser, and a backup service. |
| Maps | Use Google Maps to determine your current location with or without GPS, get driving and transit directions, and find phone numbers and addresses for local businesses. |
| Memo | Organize your life by creating, editing, and managing memos. Located in the Samsung folder in the apps list. |
| Messages | Send and receive text and multimedia messages. |
| Messaging + | Messaging Plus provides high quality video calling, group chat, and media sharing along with easy registration, a full emoji keyboard, and other convenient features. |
| Messenger | Instantly reach your friends and family with Facebook Messenger. Located in the Social folder in the apps list. |
| Milk | Exclusive to Galaxy owners, Milk Music is a radio service that gives you more of the music you love, curated by top DJs and industry pros and all for free. Located in the Samsung folder in the apps list. |
| Music | Use Music to browse your music library, play songs, and create playlists. You can also set songs as ringtones for incoming calls, or as alarm tones. |
| My Files | Manage your sounds, images, videos, Bluetooth files, Android files, and other data in one convenient location. Located in the Samsung folder in the apps list. |
| NASCAR Mobile 2014 | NASCAR MOBILE 2014 is designed to bring you what you, our fans, want directly to your Android device. Follow NASCAR News, Video Highlights, and immerse yourself even further into the NASCAR experience with driver informational stats, plus more. |
| NBA Game Time | The award-winning NBA Game Time is the official app to follow the NBA wherever you are. |
| NextRadio | Listen to your favorite FM radio stations on the go with NextRadio. Tune in to any FM frequency in your area and listen to the radio without the hassle and cost of streaming music. Participating radio stations show you song information and artwork as you listen, so you can buy your favorite music, give feedback on the songs you like, and share what you are listening to on Facebook or Twitter. |
| OneDrive | OneDrive gives you free online storage for all your personal files so you can get to them from your Android device, computer, and any other devices you use. Located in the Microsoft folder in the apps list. |
| OneNote | Stay organized using text, pictures, or audio notes. Create Quick Notes or review and edit shared OneNote notebooks using OneDrive. Located in the Microsoft folder in the apps list. |
| Peel Smart Remote | Use your phone to control your TV, Set-top box, DVR, Stereos, and other electronic devices. Located in the Samsung folder in the apps list. |
| Phone | Make and receive phone calls. |
| Photos | View photos and videos on your phone, and sync them with your Google+ account. Located in the Google folder in the apps list. |
| Play Books | Discovering your favorite books and authors has never been easier. With Google Play Books, you can shop the world’s largest selection of eBooks and read them anywhere you like. Located in the Google folder in the apps list. |
| Play Games | Google Play Games is the easiest way for you to discover new games, track achievements and scores, and play with friends around the world. It brings all of your gaming on Google Play together in a unified Android experience. Located in the Google folder in the apps list. |
| Play Movies & TV | Google Play Movies & TV allows you to watch movies and TV shows purchased on Google Play. You can stream instantly on your Android phone or download so you can watch from anywhere, even when you are not connected. Located in the Google folder in the apps list. |
| Play Music | Google Play Music lets you browse, shop, and play back songs purchased from the Google Play store app, as well as songs you have loaded from your own music library. The music you choose is automatically stored in your Google Music library and instantly ready to play or download. Located in the Google folder in the apps list. |
| Play Newsstand | Discover more of the news and magazines you care about all in one app on your phone. Enjoy breaking news and in-depth articles featuring audio and video. From sports, business, cooking, entertainment, fashion and more it’s all in one place. Located in the Google folder in the apps list. |
| Play Store | The Google Play store app is the place to go to find new Android apps, games, movies, music, and books for your phone. Choose from a wide variety of free and paid apps ranging from productivity apps to games. |
| S Health | S Health is a wellness application that can help you manage your health. Set fitness goals, check your progress, and keep track of your overall health. |
| S Voice | S Voice is a voice recognition application you can use to activate a wide variety of functions on your phone. |
| Scout | Scout by Telenav is a daily personal navigator that helps you get where you are going. It lets you see and hear turn-by-turn directions and it can provide important, personalized information about traffic and alternate routes. |
| Settings | Configure settings and options on your phone. |
| Spotify | Spotify gives you millions of songs at your fingertips. The artists you love, the latest hits, and new discoveries just for you. Hit play to stream anything you like. |
| Sprint Family Locator | Sprint Family Locator lets you locate any phone on your Sprint family plan instantly from your mobile phone, tablet or computer. |
| Sprint Fun & Games | Download new apps and games from Sprint. |
| Sprint Music Plus | Purchase, download, and play music, ringtones, and ringback tones for your phone. |
| Sprint TV & Movies | With Sprint TV & Movies, you can watch live TV and access movies and other on demand entertainment on the go. |
| Sprint Worldwide | Access information about Sprint Worldwide international voice and data service. |
| Sprint Zone | Access your Sprint account, get device information and help, find recommended apps, and more. |
| Uber | Search and find transportation service using the Uber app. Request a ride and get picked up within minutes. |
| Video | View videos on your phone. |
| Voice Recorder | Record voice memos and share them with others. Located in the Samsung folder in the apps list. |
| Voice Search | Search the Internet and your phone using voice commands. Located in the Google folder in the apps list. |
| Voicemail | Visual Voicemail gives you a quick and easy way to access your voicemail. Now you can find exactly the message you are looking for without having to listen to every voicemail message first. |
| YouTube | YouTube is a video sharing website on which users can upload and share videos. The site is used to display a wide variety of user-generated video content, including movie clips, TV clips, and music videos, as well as video content such as video blogging, informational shorts, and other original videos. Located in the Google folder in the apps list. |
Note: Available apps are subject to change.
How do I find my phone number?
Follow the instructions below to display your phone’s wireless phone number.
1. From home, tap Apps > Settings.
2. Tap About device.
3. Tap Status.
You will see the number listed under My phone number.
How do I turn Airplane Mode on or off?
Airplane mode turns off all functions that emit or receive signals, while leaving your phone on so you can use apps that don’t require a signal or data.
To turn on airplane mode:
1. Press and hold the Power key to display the device options menu.
2. Tap Airplane mode > TURN ON to turn Airplane mode on.
Your phone is now in airplane mode. An airplane mode icon (plane icon) displays on the Status Bar.
Tip: You can also access Airplane mode through the Notification Panel. Drag the Status Bar down to reveal the Notification Panel, slide the Quick settings buttons to the left, and then tap Airplane mode (plane icon) to turn Airplane Mode on.
To turn off airplane mode:
1. Press and hold the Power key to display the device options menu.
2. Tap Airplane mode.
Your phone’s wireless connection features are now restored.
Tip: You can also access Airplane mode through the Notification Panel. Drag the Status Bar down to reveal the Notification Panel, slide the Quick settings buttons to the left, and then tap Airplane mode (plane icon) to turn Airplane Mode off.
How do I assign the Samsung Keyboard as the default text input method?
If you have multiple text input methods installed on your device, you can select the Samsung keyboard to be your default text input method.
From Settings:
• From home, tap Apps > Settings > Language and input > Default keyboard, and then choose Samsung keyboard.
While entering text:
1. While entering text, drag down from the top of the screen to open the Notification Panel.
2. Tap Select keyboard, and then choose Samsung keyboard.
Note: The Samsung keyboard is the default text input method on your phone. Additional keyboards and input methods are available for download at the Google Play store.
How do I use the Samsung Keyboard to enter text and what are its features?
Use the touchscreen Samsung keyboard for entering text. The keyboard appears automatically onscreen when you tap a text entry field, and can be used in either portrait or landscape mode.
Tap keys to enter text. While entering text, use these options:
• If you make a mistake, tap the backspace key to delete incorrect characters. Touch and hold the backspace key to delete a whole word or field.
• Tap the up arrow key to change the case of the text (the arrow will turn blue). Tap the up arrow key twice to switch to all capitals (the key will turn blue).
• Tap Sym to switch to a symbols keyboard, to enter symbols. There are two symbol keyboards.
• Touch and hold the microphone key to switch to Google Voice typing to enter text by speaking.
• If you have more than one language selected in Samsung Keyboard settings, you can swipe your finger over the language key (e.g., English(US)) to switch between languages.
Note: Depending on which app you’re using (Messages, Email, etc.), the keyboard appearance may differ.
How do I configure the Samsung Keyboard?
From home, tap Apps > Settings > Language and input > Samsung keyboard.
How do I use Google Voice Typing to enter text?
Google Voice typing uses Google voice recognition to convert speech to text.
1. Activate Google Voice Typing:
• While entering text, drag down from the top of the screen to open the Notification Panel, and then tap Select keyboard > Google voice typing.
– or –
• Tap the microphone icon on the Samsung keyboard.
– or –
• Touch and hold the microphone icon on the Samsung keyboard, and then tap the Google voice typing icon.
2. Speak into the microphone and watch your text being entered onscreen.
3. If the text is incorrect, tap DELETE.
4. Once you have completed entering your text, tap the keyboard icon. The onscreen keyboard will reappear.
Note: You can assign a new language to Google voice typing. Tap the microphone icon and tap a language to select it. To add more languages, tap the microphone icon > Settings > Languages, tap the language(s) you want to add, tap SAVE, and then tap the Back key.
How do I configure Google Voice Typing?
From home, tap Apps > Settings > Language and input > Google voice typing.
What are some tips for editing text?
Your phone gives you many options to make entering text easier. Double-tap text to highlight it, and then select from the following options:
• Select all: Highlights all the text in the field.
• Cut: Removes the selected text and saves it to the clipboard.
• Copy: Copies the selected text to the clipboard.
• Paste: Insert the last copied or cut text into the current field.
• Clipboard: Display the clipboard to choose previously cut or copied text.
• Dictionary: Access your personal dictionary.
What is a precaution for my Google Account?
Be sure not to forget your Google Account ID or password.
How do I create a Google Account using my phone?
If you do not already have a Google Account, you can create one using your phone.
Note: You can also create and sign into your Google/Gmail account through your phone’s Setup application.
1. From home, tap Apps > Settings > Accounts.
2. Tap Add account.
3. Tap Google > OR CREATE A NEW ACCOUNT.
4. Enter your First name and Last name, and then tap Next.
5. Enter a desired Username, and then tap Next.
6. When prompted, enter and re-type a password. Then tap NEXT.
7. Enter a valid phone number to help you recover your Google Account and password if you ever forget it, and then tap Next.
Note: When setting up a new Google Account, either on your phone or online, you will be prompted to add a secondary email address. Enter a second Gmail address or any other email address from which you currently send and receive email. This address is used to authenticate your account should you ever encounter problems or forget your password. It is strongly encouraged for Android users so you can regain access to Google services and purchases on your phone.
8. Read the Google Terms of Service, Privacy Policy, and other legal documents, and then tap ACCEPT.
9. Your phone connects with the Google servers and displays your account information. Tap NEXT.
10. Configure your Google data backup and communication, and then tap Next.
11. If desired, you can set up payment options for purchases through the Google Play store, and then tap Next.
You are signed in to your new Google Account. Your Google account is listed in Apps > Settings > Accounts.
How do I sign in to an existing Google Account on my phone?
If you have a Google Account but have not yet signed in with your phone, follow these instructions to sign in to your Google Account.
1. From home, tap Apps > Settings > Accounts.
2. Tap Add account.
3. Tap Google.
4. Tap Enter your email, enter your Gmail address, and then tap Next.
5. Enter your password and tap NEXT.
6. Read the Google Terms of Service, Privacy Policy, and other legal documents, and then tap ACCEPT.
7. Set up payment information for use in the Google Play store, and then tap NEXT.
8. Tap the items from your Google Account that you want to sync to your phone. The checked items will be synced. Tap NEXT to continue.
You are now signed in to your Google Account, and your phone will start synchronizing with your Google Account. Your Google account is listed in Apps > Settings > Accounts.
Note: Depending on your Google Account history, you may see a Get your apps & data screen instead of the Sync your account screen in step 8 above. Follow the prompts to complete your setup in either case.
What should I consider when installing third-party applications from Google Play?
Important: Our policies often do not apply to third-party applications. Third-party applications may access your personal information or require us to disclose your customer information to the third-party application provider. To find out how a third-party application will collect, access, use, or disclose your personal information, check the application provider’s policies, which can usually be found on their website. If you aren’t comfortable with the third-party application’s policies, don’t use the application.
How do I access the Google Play Store to find and install apps?
To access the Google Play store app, you must first connect to the Internet using your phone’s Wi-Fi or mobile data connection and sign in to your Google Account.
When you install apps from Google Play app and use them on your phone, they may require access to your personal information (such as your location, contact data, and more) or access to certain functions or settings of your phone. Download and install only apps that you trust.
1. From home, tap Apps > Play Store.
2. When you open the Google Play store app for the first time, the Terms of Service window will appear. Tap ACCEPT to continue.
How do I download and install an app from Google Play?
1. Browse through the categories (APPS, GAMES, MOVIES & TV, MUSIC, BOOKS, or NEWSSTAND), find an item you are interested in, and tap the name.
Alternatively:
• Browse through featured apps. Scroll through the list of featured apps when you open Google Play.
• Search for an app. Tap the search icon on the Google Play home screen, enter the name or type of app you are looking for, and then tap the search icon on the keyboard.
2. Tap an app to read a description about the app and user reviews.
3. Tap INSTALL (for free applications) or the price (for paid applications).
Note: If you did not set up a payment option during phone setup or when adding your Google Account, you will be prompted to add a payment method when making a purchase from Google Play.
4. The subsequent screen notifies you whether the app will require access to your personal information or access to certain functions or settings of your phone. If you agree to the conditions, tap ACCEPT (for free apps) or ACCEPT and then BUY (for paid apps) to begin downloading and installing the app.
• The selected app is downloaded and installed on your phone.
Warning: Read the notification carefully! Be especially cautious with applications that have access to many functions or a significant amount of your data. Once you tap OK on this screen, you are responsible for the results of using this item on your phone.
What should I know about purchasing applications?
Purchase apps at your own risk. The company is not responsible for any disadvantage resulting for user or third parties.
How do I request a refund for a paid app?
If you are not satisfied with an app, you can ask for a refund within 15 minutes of the purchase. Your credit card is not charged and the app is uninstalled from your phone.
If you change your mind, you can install the app again, but you can’t request a refund a second time.
To request a refund:
1. From home, tap Apps > Play Store.
2. Tap Menu > My apps.
3. Tap the app to uninstall for a refund. The details screen for the app opens.
4. Tap REFUND, and then tap YES to confirm. Your app is uninstalled and the charge is cancelled.
How do I update an app directly from the Play Store?
Depending on your settings, many apps will update automatically, or you can update apps directly from the Play store app.
To update an app directly:
1. From home, tap Apps > Play Store.
2. Tap Menu > My apps.
3. Tap the app you want to update, and then tap UPDATE > ACCEPT.
• The app update is downloaded and installed.
How do I set automatic app updates?
1. From home, tap Apps > Play Store.
2. Tap Menu > My apps.
3. Tap the app you want to set for auto-update, and then tap More options > Auto-update.
• The app is set to update automatically whenever an update becomes available.
Note: Automatic updates are unavailable for some apps.
How do I uninstall an app?
You can uninstall any app that you have downloaded and installed from Google Play.
1. From home, tap Apps > Play Store.
2. Tap Menu > My apps.
3. On the Installed screen, tap the app you want to uninstall, and then tap UNINSTALL > OK.
• The app is uninstalled and removed from your phone.
How do I get help with Google Play?
The Google Play store app offers an online help option if you have questions or want to know more about the app.
1. From home, tap Apps > Play Store.
2. Tap Menu > Help & feedback.
• The Web browser will take you to the Google Play Help Web page, where you will find comprehensive, categorized information about Google Play.
How do I turn the screen off when not in use?
To quickly turn the screen off, press the Power key. Pressing the Power key again or receiving an incoming call will turn on your phone screen and show the Lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of time when you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Display Settings.
How do I turn the screen on and unlock it?
1. To turn the screen on, press the Power key.
• The Lock screen appears.
2. Swipe your finger across the screen to unlock it.
• The screen is unlocked.
• If you have set up a screen lock, you will be prompted to draw a pattern, enter a password or PIN, or scan your fingerprint.
What precautions should I take when updating my phone’s software?
During update: The phone cannot be used until the software update is complete. It may take time to update your phone’s software.
Signal during update: Update your phone where signal reception is good, and do not change location during the update process. Make sure the battery is adequately charged before beginning an update. A weak signal or low battery during an update may cause the update to fail. An update failure may disable the phone.
Other functions during update: Other phone functions cannot be used during a software update.
What should I do before updating my phone’s software?
Updating your phone may result in a loss of saved data depending on the condition of your phone (malfunctioning, damaged, water seepage, etc.). You must back up all critical information before updating your phone firmware.
To back up your Gmail information:
1. From home, tap Apps > Settings > Accounts > Google > [your account].
2. Tap the ON/OFF switches to enable backup of each item.
3. Tap MORE > Sync now to sync your Google Account information.
To back up your Exchange Mail information:
1. From home, tap Apps > Settings > Accounts > Microsoft Exchange ActiveSync.
2. Tap the ON/OFF switches to enable backup of each option (Calendar, Contacts, Email, Tasks).
3. Tap MORE > Sync now to sync your Microsoft Exchange ActiveSync information.
To back up your Google apps:
Your Google app purchases are saved remotely and can be re-installed after the update is applied.
1. From home, tap Apps > Play Store.
2. Tap Menu > My apps > ALL tab.
3. Scroll through the list of previously downloaded Google apps and choose those you wish to reinstall.
4. Follow the onscreen instructions.
How do I update my phone’s software?
Once you have backed up all your data, use the Update now option to update your phone’s software.
• From home, tap Apps > Settings > System update > Update now.
• Your phone automatically downloads and installs any available updates. You may be required to power your phone off and back on to complete the software upgrade.
– or –
1. Locate the System Update Available icon in notifications.
2. Drag the Status Bar down.
3. Tap the System Update Available icon to open the System Updates screen.
4. Tap Download and follow the onscreen instructions. The downloading icon appears within the Status Bar to indicate the phone is downloading the necessary files.
5. Follow the prompts to install the update and restart your phone.
How do I confirm my current phone software version?
1. From home, tap Apps > Settings > About device.
2. Locate the Software version read-only field.
How do I update my profile on the phone?
This option allows you to automatically update your online user profile information. If you choose to change your user name and select a new one online, you must then update the user name on your phone.
1. From home, tap Apps > Settings > System update > Update Profile.
2. Follow the onscreen instructions.
• The phone will download and install the profile update and you will see a confirmation when complete.
Note: If your data services or account syncing ever seems to go out unexpectedly, use this feature to reconnect with the network.
How do I update my PRL (Preferred Roaming List)?
This option allows you to download and update the PRL automatically.
1. From home, tap Apps > Settings > System update > Update PRL.
2. Follow the onscreen instructions.
• The phone will download and install the PRL update and you will see a confirmation when complete.
What are the components of the Home Screen Layout?
| Item | Description |
|---|---|
| Applications (Apps) List | Tap to open the applications (apps) list. The apps list key is a primary shortcut available from all Home screens. |
| Notification Area | The notification area of the Status Bar (on the left) displays notifications for incoming messages, missed calls, application updates, and more. |
| Primary Shortcuts | Primary shortcuts are application shortcuts that appear in the same location on all of your phone’s Home screens. These are customizable except for the Applications (Apps) shortcut, which remains static. |
| Status Area | The status area of the Status Bar (on the right) displays phone and service status information such as signal strength, battery status, Wi-Fi and data connectivity, ringer status, and time. |
| Status Bar | The Status Bar displays icons to notify you of your phone’s status (on the right side) and notifications (on the left side). |
| Widget | Widgets are self-contained onscreen apps that reside on your phone’s Home screen. |
Note: The indicator above the primary shortcuts lets you know your current screen position.
Tip: Press the Home key to return to the main Home screen from any other screen.
How do I navigate Extended Home Screens?
In addition to the main Home screen, your phone features extended Home screens to provide more space for adding icons, widgets, and more. Press the Home key to display the main Home screen and then drag across the screen to move from the main screen to an extended screen.
• Swipe left or right to go to an extended Home screen.
• While on an extended screen, press the Home key to return to the main Home screen.
How do I add more Home Screens?
If you want to set up more shortcuts or widgets than you have space for, you can add more home screens.
1. Touch and hold an empty area on a Home screen.
2. Scroll through the thumbnail screens to the right until you see a blank screen with a + sign.
3. Tap + to add the screen.
• A new blank home screen will be added to the far right of your screens.
What are the Main Notification Icons and their meanings?
| Icon | Notification |
|---|---|
| (Missed call icon) | Missed call |
| (Call on hold icon) | Call on hold |
| (New voicemail icon) | New voicemail |
| (New email icon) | New email |
| (New Gmail icon) | New Gmail |
| (New text/MMS icon) | New text or MMS message |
| (New Hangout icon) | New Hangout message |
| (New Sprint Zone icon) | New Sprint Zone message |
| (Event icon) | Event |
| (USB connection icon) | USB connection |
| (Alarm icon) | Alarm |
| (Warning icon) | Warning |
| (Update available icon) | Update available |
| (Update downloading icon) | Update downloading |
| (Update successful icon) | Update successful |
| (Keyboard active icon) | Keyboard active |
| (+ icon) | More notifications available (drag down to view) |
What are the Main Status Icons and their meanings?
| Icon | Status |
|---|---|
| (Bluetooth active icon) | Bluetooth active |
| (GPS active icon) | GPS active |
| (Wi-Fi active icon) | Wi-Fi active |
| (Downloading icon) | Downloading |
| (Mute mode icon) | Mute mode |
| (Vibrate mode icon) | Vibrate mode |
| (Speakerphone active icon) | Speakerphone active |
| (Network full signal icon) | Network (full signal) |
| (Network roaming icon) | Network (roaming) |
| 3G icon | 3G Data Service |
| 3G (spinning) icon | 3G Data Service is in use. The rays spin when data is being transferred. |
| LTE icon | Sprint Spark Enhanced LTE data service. The rays spin when data is being transferred. |
| (Airplane mode icon) | Airplane mode |
| (Sync active icon) | Sync active |
| (Battery charging icon) | Battery (charging) |
| (Battery full charge icon) | Battery (full charge) |
How do I open and close the Notification Panel?
To open the Notification Panel:
• Drag the Status Bar down. Slide your finger down from the top of the screen.
• The Notification Panel opens. To check notifications, tap an item in the list.
To close the Notification Panel:
• Drag the Notification Panel up. (Slide your finger up from the bottom of the screen.)
– or –
• Tap the Back key to close the Notification Panel.
How do I customize Notification Panel Quick Settings?
The Quick Settings list at the top of the Notification Panel lets you quickly access frequently used settings options. You can customize which settings are available in your Quick Settings list.
1. From a Home screen, drag the Status Bar down to display the Notification Panel.
2. Tap Edit to display the quick settings panel options.
3. Drag buttons to arrange which options appear in the quick settings panel.
• You will see two sets of buttons, Active Buttons on top and Available Buttons below.
• You can have ten buttons active in the quick settings panel. These appear in the Active Buttons list.
• There will additional buttons shown in the Available Buttons list. These are not currently active in the quick settings panel.
• To add, remove, or move a button, touch and hold it and move it to the desired location.
4. Tap DONE when you are finished.
Note: You can only move buttons from Active to Available or vice-versa if there is space in the destination area. For example, if there are already ten Active buttons, you will need to move one to Available before dragging a different Available button up to the Active area.
How do I use S Finder?
S Finder helps you search your device for apps, contacts, messages, email, files, settings, and more.
1. Open the Notification Panel by sliding your finger down from the top of the screen.
• The Notification Panel opens.
2. Tap S Finder.
3. Tap the Search field and enter search criteria.
4. Tap an item to view or launch.
How do I use Quick Connect?
Quickly connect wirelessly to nearby devices that support Quick connect, Wi-Fi Direct, Screen Mirroring, and devices that can share media via Wi-Fi.
1. Open the Notification Panel by sliding your finger down from the top of the screen.
• The Notification Panel opens.
2. Tap Quick connect and set your device visibility:
• Always visible: Your device will always be visible to other devices.
• Only when Quick connect turned on: Your device will only be visible to other devices when Quick connect is turned on.
3. Tap TURN ON QUICK CONNECT to view available devices.
4. Tap a device and follow the prompts to connect.
Tip: For more information about Quick Connect, tap QUICK CONNECT HELP from the connections screen.
How do I rearrange or manage items on the Home Screen?
• Moving Widgets and Icons: From home, touch and hold an item and then drag it to the desired location.
• Deleting Widgets and Icons: From home, touch and hold an item and then drag it to Remove.
• Displaying the Home Screen Menu: From home, touch and hold an empty space to display the Home Screen menu. Menu options include Wallpapers, Widgets, Themes, and Screen grid.
How do I change the wallpaper?
1. From home, touch and hold an empty space, and then tap Wallpapers.
• You can also access the wallpaper menu through settings. From home, tap Apps > Settings > Wallpaper.
2. Tap Home screen, and then tap an option to select the wallpaper.
• Home screen: Set the background wallpaper for your Home screen.
• Lock screen: Set the wallpaper for your phone’s Lock screen.
• Home and lock screens: Set a wallpaper for both your Home screen and your Lock screen.
3. Select a wallpaper and tap SET AS WALLPAPER.
• The wallpaper is set.
How do I add app shortcuts to the Home Screen?
You can add shortcuts for quick access to favorite apps from the Home screen.
1. From home, tap Apps.
• The Apps list opens.
2. Touch and hold an app icon.
• The icon will disengage and you will see thumbnails of your Home screens.
3. Drag the icon to an empty location on one of the Home screens.
• The shortcut is added to the Home screen.
How do I add widgets to the Home Screen?
You can add widgets to your phone’s Home screen. Widgets are self-contained apps that display on a Home screen. Unlike a shortcut, the Widget works like as an onscreen application. There are all kinds of widgets, including links to a specific contact, Internet bookmarks, Gmail and email accounts, and many others.
1. From home, touch and hold an empty space, and then tap Widgets.
2. Touch and hold a widget icon.
• The icon will disengage and you will see thumbnails of your Home screens.
3. Drag the icon to an empty location on one of the Home screens.
• The widget is added to the Home screen.
How do I add folders to the Home Screen?
You can group Home screen shortcuts into folders for convenient access.
1. From home, touch and hold a shortcut you want to place in a folder, and then drag it on top of another shortcut and release it.
2. Type a name for the folder and tap Done.
• A new folder is created.
3. To add more app shortcuts to the folder, touch and hold a shortcut and drag it on top of the new folder.
• The new shortcut is added to the folder.
How do I change folder names on the Home Screen?
Once you have added folders, you can change the name easily from the folder display.
1. From home, tap the folder to open it, and then tap the folder name.
2. Type a new name and then tap Done.
How do I change the folder color on the Home Screen?
You can change the color of a folder.
1. From home, tap the folder to open it.
2. Tap the color palette icon and select a color.
How do I set up Wi-Fi Calling?
Wi-Fi Calling uses Wi-Fi networks to help improve voice and data coverage. It sends and receives calls and text messages over a Wi-Fi network and may offer better coverage in buildings and areas of poor cellular reception.
1. From a Home screen, tap Apps > Settings.
2. Tap Wi-Fi Calling and follow the online prompts to set up Wi-Fi Calling.
• Wi-Fi Calling is set up.
How do I adjust in-call volume?
Press the Volume key up or down during the call.
What should I do if I have difficulty during a call?
Problem: Difficulty during call.
Solution 1: It may not be possible to make a call properly in a noisy location.
Solution 2: When calling using Speaker, check the call volume. Raising the call volume may make calling difficult.
What if sound pops momentarily during a call?
Problem: Sound pops momentarily during a call.
Solution: Are you changing location while calling? Sound pops when signal is weak and the phone switches to a different area.
How do I make a call using the phone dialer?
1. From home, tap Phone to display the phone screen.
• The phone app opens. If necessary, tap the dialpad icon to display the keypad.
2. Tap the number keys on the keypad to enter the phone number.
• As you enter digits, Smart Dial searches for contacts that match. If you see the number you want to dial, tap the contact to fill in the number on the keypad.
3. Tap the call icon to call the number.
• The phone dials the number. The call begins when the other party answers.
4. To end the call, tap the end call icon.
• The call ends.
What if my call does not connect?
Problem: Call does not connect.
Solution 1: Was the number dialed using the correct area code?
Solution 2: Are you in an area with poor wireless coverage? Try calling again from another area.
How do I call emergency numbers (9-1-1)?
You can place calls to 9-1-1 even if the phone’s screen is locked or your account is restricted.
To call the 9-1-1 emergency number when the phone’s screen is locked with a screen lock:
1. From the Lock screen, swipe the Phone shortcut up, and then tap Emergency call.
2. Tap 9, then 1, then 1, then the call icon.
• As long as you are in an area covered by wireless service, the emergency call is placed.
To call the 9-1-1 emergency number normally or when your account is restricted:
1. Unlock the screen.
2. From home, tap Phone.
• If necessary, tap the dialpad icon to display the keypad.
3. Tap 9, then 1, then 1, then the call icon.
• As long as you are in an area covered by wireless service, the emergency call is placed.
Important (Enhanced 9-1-1): This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E 9-1-1 emergency location services where available. When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to calculate your approximate location. Depending on several variables, including availability and access to satellite signals, it may take up to 30 seconds or more to determine and report your approximate location. Always report your location to the 9-1-1 operator when placing an emergency call. Some designated emergency call takers, known as Public Safety Answering Points (PSAPs), may not be equipped to receive GPS location information from your phone.
How do I answer an incoming phone call?
When you receive a phone call from a contact, the Incoming call screen appears and displays the caller ID icon, name, and phone number of the calling party. When you receive a phone call from someone who is not stored in Contacts, only the default caller ID icon and phone number appear on the Incoming call screen.
Note: If your phone is turned off, all calls automatically go to voicemail.
1. When a call arrives, drag the green answer icon to the right to answer it.
• The call begins.
2. To end the call, tap the end call icon.
• The call ends.
How do I mute the ringer for an incoming call?
To mute the ringer without rejecting the call, press the Volume key down.
How do I reject an incoming call?
When a call arrives, drag the red reject icon to the left to reject it.
• The ringtone or vibration will stop and call will be sent directly to voicemail.
How do I reject a call and send a text message to the caller?
You can reject an incoming call and automatically send a text message to the caller.
1. When a call arrives, drag REJECT CALL WITH MESSAGE up from the bottom of the screen.
2. Tap one of the messages to send it to the caller.
• The selected message will be delivered to the caller.
• You can edit the reject messages through the Call settings menu. From home, tap Apps > Settings > Applications > Phone > Call rejection > Rejection messages and edit or create reject messages.
What are the in-call screen options and operations?
While you are on a call, you will see a number of onscreen options. Tap options to activate them during a call:
• Add call: Tap to initiate a conference call.
• After the second call is placed, tap Merge to join the two calls (conference).
• Extra volume: Increase the current volume of the call.
• Bluetooth: Route the phone’s audio through a connected Bluetooth headset (On) or through the speaker (Off).
• When the call is routed to a Bluetooth headset, the current call area shows the Bluetooth icon.
Note: The Bluetooth button is activated to show the current call is routed to the connected Bluetooth headset.
• To route the current call back to the phone, tap Bluetooth to temporarily use the phone. Tap it again to route the call back to the connected Bluetooth headset.
• When Bluetooth or the Bluetooth headset is turned off, the call is routed through either the earpiece or speaker.
• Speaker: Route the phone’s audio through the speaker (On) or through the earpiece (Off).
• Activate Speaker to route the phone’s audio through the speaker. (You can adjust the speaker volume using the Volume key.)
• Deactivate Speaker to use the phone’s earpiece.
Warning: Because of higher volume levels, do not place the phone near your ear during speakerphone use.
• Keypad/Hide: Toggle the appearance of the onscreen keypad.
• Mute: Mute the microphone during an active call. Tap again to unmute the microphone.
Note: If Mute is activated, the speaker mode is deactivated.
• End call: Tap the end call icon to end the current call.
Additional In-Call Options (Tap MORE to display):
• Contacts: Display your Contacts list.
• Message: Send a text or multimedia message while remaining on the call.
• Memo: Create a new memo while remaining on the call.
• Calendar: View your calendar while remaining on the call.
What options are available at the end of a call?
When a call ends, you will briefly see an end-of-call options screen, which may include:
• View contact: Display the contact information for the caller.
• Create contact: Create a new contact entry for the caller.
• Update existing: Add the caller’s phone number to an existing contact entry.
• Add event: Schedule a meeting and invite the caller.
• Call: Place a call to the caller.
• Message: Address a text message to the caller.
How do I place a call from my Contacts list?
You can place phone calls directly from entries in your Contacts list.
1. From home, tap Phone.
2. Tap CONTACTS to display the Contacts list.
• The Contacts list appears.
3. Tap a contact.
4. Tap Call next to the number you want to call.
• The phone dials the number. The call begins when the other party answers.
5. To end the call, tap the end call icon.
Tip: You can also place a call directly from the Contacts list. Swipe the entry you want to call from left to right to place a call to the entry’s primary number.
How do I place a call from Call Logs?
The call logs list lets you quickly place calls to recent incoming, outgoing, or missed numbers.
1. From home, tap Phone.
2. Tap LOG to display the call logs list.
• The call logs list appears.
3. Tap an entry to display the call details.
4. Tap the call icon to place a call.
• The phone dials the number. The call begins when the other party answers.
• For additional options, tap the name or number.
5. To end the call, tap the end call icon.
Tip: You can also place a call directly from the Call logs list. Swipe the entry you want to call from left to right to place a call.
How do I set up my voicemail?
You should set up your voicemail and personal greeting as soon as your phone is activated. Always use a password to protect against unauthorized access. Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
1. From home, tap Phone to display the phone screen.
• The phone app opens. If necessary, tap the dialpad icon to display the keypad.
2. Touch and hold 1 (one) to dial your voicemail number.
• Your phone dials the voicemail access number.
3. Follow the system prompts to:
• Create your password.
• Record your name announcement.
• Record your greeting.
Important: Voicemail Password – It is strongly recommended that you create a password when setting up your voicemail to protect against unauthorized access. Without a password, anyone who has access to your phone is able to access your voicemail messages.
How do I set up Visual Voicemail?
Setting up Visual Voicemail follows many of the same procedures as setting up traditional voicemail. You should set up your voicemail and personal greeting as soon as your phone is activated.
1. From home, tap Apps > Voicemail.
– or –
Tap Phone and then tap the Visual Voicemail icon to access your Visual Voicemail.
2. Scroll through the Welcome to Visual Voicemail introduction screens to view a brief explanation of the visual voicemail services.
3. At the end of the welcome screens, a Personalize your voicemail prompt displays.
• You’ll see a Personalize your voicemail prompt.
4. Tap Personalize now and follow the system prompts to:
• Create a password (part of standard voicemail).
• Record your name announcement.
• Record your greeting.
Important: Voicemail Password – It is strongly recommended that you create a password when setting up your voicemail to protect against unauthorized access. Without a password, anyone who has access to your phone is able to access your voicemail messages.
How do I review Visual Voicemail messages?
Visual Voicemail lets you easily access and select which messages you want to review.
1. From home, tap Apps > Voicemail.
• You will see the voicemail inbox.
2. Tap a message, and then tap Play to review it.
Tip: There are several icons at the bottom of the review screen for maintenance, storage, messaging, and other options. For an explanation of all your options, tap More options > Help > Visual Voicemail Menu > Visual Voicemail Settings.
How do I listen to multiple Visual Voicemail messages or navigate between them?
When you are done listening to a voicemail message you can easily access other voicemail messages without returning to the main voicemail screen.
1. Listen to the current voicemail message.
2. Swipe your finger left or right to display the next or previous message.
• You can navigate through voicemail messages as frequently as you’d like. You can even move to the next or previous message before you are finished listening to the current one.
What are the options available for Visual Voicemail messages?
Your visual voicemail options appear as icons at the bottom of the voicemail review screen. Access them by opening Visual Voicemail (From home, tap Apps > Voicemail).
When viewing new voicemail messages, the following options may be available:
• Subscribe: Subscribe to the premium Voice-to-Text transcription service. (This service requires an additional monthly charge.)
• Play all new: Play all new messages.
• Select multiple: Perform an action on multiple messages.
• Compose Avatar message: Send an animated voice message to friends. You can also compose an Avatar message by tapping the green avatar icon.
• More options: Access Search, Settings, and Help features.
When you tap a message to review it, the following options are available while listening to voicemail messages:
• Call: Dial the number the message came from.
• Share: Send the message via Wi-Fi Direct, social accounts, and so on.
• Delete: Delete selected messages.
• Reply: Reply to the message via text or voice message.
• More options: Access Archive, Settings, and Help features.
When you touch and hold a message to manage your messages, the following options are available:
• All: Select all messages.
• Delete: Delete the selected messages.
• Archive: Save this message.
• Mark as Read: Mark this voicemail as being read.
• Mark as Unread: Mark this voicemail as not being read.
Note: Not all options are available for all messages.
How do I configure Visual Voicemail settings?
The Visual Voicemail settings menu lets you access settings for notifications, pictures, greetings, and more.
1. From home, tap Apps > Voicemail.
2. Tap More options > Settings.
• You will see the voicemail settings menu.
3. Select an option to change its settings:
• Avatar: Configure you Avatar options.
• Display: Change your voicemail message theme and enter a name to identify yourself to people when replying or forwarding messages.
• Help: View help topics for using Visual Voicemail.
• Preferences: Change your Visual Voicemail application preferences.
• Sound: Change your sound/speakerphone options.
• Updates: Check for updates.
• About Voicemail: View information about the application.
How do I change my main voicemail greeting via the Visual Voicemail menu?
Your main greeting can be changed directly via the Visual Voicemail system. This direct access saves you from having to navigate within the voicemail menu.
1. From home, tap Apps > Voicemail.
2. Tap More options > Settings > Preferences > Personalize voicemail.
3. Tap OK to connect to the voicemail system. Follow the prompts to change your current greeting.
How do I edit the display name for my voice messages via the Visual Voicemail menu?
From your Visual Voicemail menu, you can quickly change the name or number attached to your voice messages.
1. From home, tap Apps > Voicemail.
2. Tap More options > Settings > Display > Display name.
3. Tap the existing identification field and enter a new identifying name or number (used to identify you to recipients of your voice messages).
4. Tap OK to save your information.
How do I use Caller ID Blocking?
Caller ID identifies a caller before you answer the phone by displaying the number of the incoming call. If you do not want your number displayed when you make a call, follow these steps:
1. From home, tap Phone to display the phone screen.
• The phone app opens. If necessary, tap the dialpad icon to display the keypad.
(The PDF does not provide further steps for Caller ID Blocking after opening the phone app. The instructions seem to be incomplete in the source material for this specific feature.)
How do I temporarily block my caller information?
1. Tap * 6 7.
2. Enter a phone number.
3. Tap the call icon.
Your caller information will not appear on the recipient’s phone.
To permanently block your number, call Sprint Customer Service.
How do I respond to an incoming call while on another call (Call Waiting)?
Slide the call icon to the right. (This puts the first caller on hold and answers the second call.)
How do I switch back to the first caller during Call Waiting?
Tap Swap.
How do I make a Conference Call (3-way calling)?
With conference calling, also known as 3-way calling, you can talk to two people at the same time. When using this feature, the normal airtime rates will be charged for each of the two calls.
1. From home, tap Phone to display the phone screen. The phone app opens. If necessary, tap the keypad icon to display the keypad.
2. Once you have established the connection, tap Add call, and dial the second number (or place the call from LOG or CONTACTS). This puts the first caller on hold and dials the second number.
3. When you are connected to the second party, tap Merge. Your conference call is now in session.
4. To end the three-way call, tap the end call icon.
Note: If one of the people you called hangs up during your call, you and the remaining caller stay connected. If you initiated the call and are the first to hang up, all callers are disconnected.
How do I activate Call Forwarding?
Call Forwarding lets you forward all your incoming calls to another phone number – even when your phone is turned off. You can continue to make calls from your phone when you have activated Call Forwarding.
Note: You are charged a higher rate for calls you have forwarded.
1. From home, tap Phone to display the phone screen. The phone app opens. If necessary, tap the keypad icon to display the keypad.
2. Tap * 7 2.
3. Enter the area code and phone number to which you want your calls forwarded.
4. Tap the call icon.
You will hear a tone to confirm the activation of Call Forwarding. All calls to your wireless number will be forwarded to the designated phone number.
How do I deactivate Call Forwarding?
1. From home, tap Phone. The phone app opens. If necessary, tap the keypad icon to display the keypad.
2. Tap * 7 2 0.
3. Tap the call icon.
You will hear a tone to confirm the deactivation.
How do I access Call Settings?
The Call settings menu lets you configure your voicemail options and a number of other settings for the phone application.
From home, tap Apps > Settings > Applications > Phone.
– or –
From home, tap Phone > MORE > Settings.
The Call settings menu displays.
What are the Call Settings Options?
Use the Call settings menu to adjust the following settings:
| Setting | Description |
|---|---|
| Swipe to call or send messages | Place a call to a displayed contact by swiping right. Send a message to a displayed contact by swiping left. |
| Call rejection | Create or edit messages to reject incoming calls. |
| Answering and ending calls | Answer calls by pressing the Home Key or using voice commands. End calls by pressing the Power key or using voice commands. |
| Automatic answering | Automatically answer incoming calls after a set time while a headset or a Bluetooth device is connected. |
| Call alerts | Vibrate or play tones when calls are answered or end. Alarms and notifications can be turned off during calls. |
| Ringtones and keypad tones | Select or create your default ringtone, set the phone to vibrate when ringing, and play a tone when the dialing keypad is tapped. |
| More settings |
TTY mode: Enable service on your phone. Hearing aids: Improve the sound quality of your phone when using hearing aids. |
| US dialing | Replace + with the international dialing code, except when entering +1. |
| International dialing | Enter the international dialing code automatically. |
| DTMF tones | Set the length of DTMF tones, which are used when pressing the keypad while on a call. |
| Voicemail settings | Configure your voicemail. |
For more information about Call settings, see Phone Settings.
What are some cautions for Contacts?
Information saved in Contacts may be lost or changed if the battery is left uncharged. Accident or malfunction may also cause loss or change to information. It is recommended that you keep a separate copy of contacts and other important information. The company is not responsible for any damages from lost or changed contacts.
How do I add a contact?
You can add contacts from the Contacts application. Enter details such as name, phone numbers, email addresses, mailing addresses, and more.
1. From home, tap Apps > Contacts. You will see the Contacts list.
2. Tap the add contact icon.
The Save contact to screen appears.
3. If you have multiple account types associated with your phone, select a contact type.
Select Device as the sync account if you want your contacts on your phone only; they will not be synced with your Google Account.
Select Google if you want to save contacts to your Google Account; these will be synced automatically with your Google Account online. If you have multiple Google Accounts set up, you will need to pick a specific account.
Select Samsung account to sync your contacts automatically with your Samsung account.
Select Microsoft Exchange ActiveSync to sync your contacts automatically with your Microsoft Exchange account.
Note: If you do not see the Save contact to screen and you have multiple accounts set up, you can select an account by tapping the account type in the upper left corner.
4. Use the keyboard to enter as much information as you want.
Photo: Tap the photo icon to assign a picture to the contact.
Name: Enter the contact’s name.
Phone number: Enter a phone number for the contact.
Email: Enter an email address.
Groups: If desired, assign the contact to one or more contact groups.
Ringtone: Select a specific ringtone for this contact.
ADD ANOTHER FIELD: Add additional information such as Address, Notes, Nickname, Relationship, etc.
Note: To select a type (label) for a phone number, email address, or address (such as Mobile, Home, Work, etc.), tap the type to the right of the field and select the appropriate type.
Note: To add more phone numbers, email addresses, etc., tap + on the right side of the entry field.
5. When you have finished adding information, tap SAVE.
The contact is added.
How do I save a phone number to Contacts from the phone keypad?
1. From home, tap Phone to display the phone screen. The phone app opens. If necessary, tap the keypad icon to display the keypad.
2. Enter a phone number and tap Add to Contacts.
3. To add a new contact, tap Create contact. To add the number to an existing contact, tap Update existing.
For an existing contact, tap the contact name and select a number type for the new number.
For a new contact, enter the name and any additional information.
4. Tap SAVE.
The contact is added.
How do I check a contact’s details?
View a contact’s details by displaying a contact entry.
1. From home, tap Apps > Contacts. You will see the Contacts list.
2. Tap a contact to view its details. The contact’s detailed listing appears.
What are the features of the Contacts Screen Layout?
The following illustration show’s your Contacts app layout and describes the various features.
| Item | Description |
|---|---|
| Add new contact | Add a new contact. |
| Contact | Tap to show the contact’s details. |
| GROUPS | Show contact groups. |
| Image | Tap to show the contact’s details. |
| MORE | Access additional options. |
| Search | Search contacts. |
How do I edit a contact?
Once you’ve added a contact, you can add or edit any of the information in the entry, assign a caller ID picture, customize with a unique ringtone, and more.
1. From home, tap Apps > Contacts. You will see the Contacts list.
2. Tap a contact to view its details. The contact’s detailed listing appears.
3. Tap EDIT.
4. Tap any field you want to change or add. See Add a Contact.
5. Add or edit the information, and then tap SAVE.
Your changes are saved to the contact entry.
How do I delete a contact?
You can delete a contact from the contacts details page.
1. From home, tap Apps > Contacts. You will see the Contacts list.
2. Tap a contact to view its details. The contact’s detailed listing appears.
3. Tap MORE > Delete > DELETE.
The contact is deleted.
Tip: You can also touch and hold the contact from the Contacts list and tap DELETE > DELETE.
How do I share a contact?
You can quickly share contacts using Bluetooth, email, Gmail, or text messaging.
1. From home, tap Apps > Contacts. You will see the Contacts list.
2. Tap a contact to display it, and then tap MORE > Share name card. You will see list of sharing methods.
3. Select a sharing method:
Android Beam: Send the information using NFC and Android Beam.
Bluetooth to send the information via Bluetooth. See Bluetooth for information on pairing and sending via Bluetooth.
Drive to save the information to your Google Drive account.
Email to send the information as an email attachment. See Compose and Send Email.
Gmail to send the information as a Gmail attachment. See Create and Send a Gmail Message.
Messages to send the information in a text message. See Send a Multimedia Message (MMS).
OneDrive: Save the information to your OneDrive account.
Add to OneNote: Save the information to your OneNote account.
Quick connect: Send the information to a nearby device.
Simple sharing: Share files up to 1 GB using Contacts.
Wi-Fi Direct to send the information to another device via Wi-Fi Direct. See Wi-Fi Direct.
4. Complete the required steps as prompted for the selected method.
The selected contact will be shared.
How do I use Profile Sharing?
Share your profile information with your contacts. You can select which contacts you want to share it with, as well as select additional information you want to share.
1. From home, tap Apps > Contacts. You will see the Contacts list.
2. Tap your profile under My profile. Your profile displays.
3. Tap Profile sharing, and then tap the ON/OFF switch to enable the feature.
4. Set Profiling sharing options:
Share with: Share your profile with the public, all contacts, your favorite contacts, or selected contacts.
Shared profile info: In addition to your name, status, and profile picture, you can share your email, organization, address, and date of birth.
Registered information: View and set the registered information for your phone number.
Note: The first time you turn on Profile sharing, you may be prompted to agree to the Enhanced features Terms and Conditions and Privacy Policy. Review the terms and tap AGREE to continue.
How do I import contacts from device storage?
Import (load) contacts that have been backed up to device storage.
1. From home, tap Apps > Contacts. You will see the Contacts list.
2. Tap MORE > Settings > Import/Export contacts. You will see the Import/Export contacts menu.
3. Tap IMPORT.
4. Select a destination for the imported contacts.
5. Follow the onscreen instructions to complete the import.
The contacts are imported and stored in the selected account.
How do I back up contacts?
If you are saving contacts to an account that does not automatically back them up via the Cloud, you can manually back them up to your phone’s memory for re-import if needed.
1. From home, tap Apps > Contacts. You will see the Contacts list.
2. Tap MORE > Settings > Import/Export. You will see the Import/Export contacts menu.
3. Tap EXPORT.
4. Select an export location.
5. Follow the onscreen instructions to complete the export.
The contacts are exported.
How do I send a text message (SMS)?
Quickly compose and send text messages on your phone.
1. From home, tap Apps > Messages.
2. On the Messaging screen, tap Compose. The Compose screen opens.
3. Fill in one or more recipients. You can:
Enter phone numbers directly in the Enter recipients field. If you are sending the message to several phone numbers, separate the phone numbers with a comma. As you enter information, any matching phone numbers from your Contacts list are displayed. Tap a match to enter that number or address directly.
Tap Recipients, and then select the contacts to whom you want to send the message. You can also select contact groups as recipients. When you have selected all the message recipients, tap DONE.
4. Tap the Enter message field and then start composing your message.
Note: You can add a subject line by tapping MORE > Message options > Add subject.
5. When done, tap SEND to send the text message.
How do I send a multimedia message (MMS)?
When you need to add a little more to a text message, you can send a multimedia message (MMS) with pictures, voice recordings, audio or video files, contact cards (vCard), or appointments (vCalendar).
1. From home, tap Apps > Messages.
2. On the Messaging screen, tap Compose. The Compose screen opens.
3. Fill in one or more recipients. You can:
Enter phone numbers directly in the Enter recipient field. If you are sending the message to several phone numbers, separate the phone numbers with a comma. As you enter information, any matching phone numbers from your Contacts list are displayed. Tap a match to enter that number or address directly.
Tap the recipient icon, and then select the contacts to whom you want to send the message. You can also select contact groups as recipients. When you have selected all the message recipients, tap DONE.
4. Tap the Enter message field, and then start composing your message.
Note: You can add a subject line by tapping MORE > Message options > Add subject.
5. Tap the attachment icon and select from the following file attachments:
Image: Attach a stored picture. See Gallery.
Take picture: Take a new picture and attach it. See Camera and Video.
Video: Attach a stored video. See Gallery.
Record video: Record a new video and attach it. See Camera and Video.
Audio: Attach a stored music file or voice recording.
Record audio: Make a voice recording and attach it. See Voice Recorder.
Memo: Attach a memo. See Memo.
Calendar: Select the calendar event you want to attach. See Calendar.
Maps: Add your current location (requires GPS to be turned on) or a location you pick on a map to your message. See Google Maps.
Contacts: Select a contact from your phone, and then select which contact information you want to attach. See Contacts.
6. To make changes to or remove your attachment, touch and hold the item.
7. Tap Send to send the MMS message.
How do I create a slideshow in a multimedia message?
In a multimedia message, you can add slides, each containing a picture, video, or audio.
1. In the multimedia message you are composing, MORE > Message options > Add slide to add space for a new slide.
2. Tap the space for the slide.
3. To compose your slideshow, do any of the following:
Add a picture: Tap the attachment icon > Image and select a picture.
Add a video: Tap the attachment icon > Video and select a video. (You cannot add both a picture and a video on the same slide.)
Add music or a voice recording: Tap the attachment icon > Audio and select a file.
Add a new slide: Tap MORE > Message options > Add slide.
Preview your slideshow: Tap MORE > Message options > Preview.
For more options, tap MORE > Message options and select an option.
4. When you have finished composing the multimedia message, tap Send.
Tip: To compose a slide show, you can also simply attach multiple items separately to the MMS message. Tap the attachment icon and select a file type, location, and file and then repeat it for additional slides. Your phone will automatically compile a slide show.
How do I enable Enhanced Messaging?
Enhanced messaging allows you to send a multimedia message with pictures, voice recordings, audio or video files, contact cards (vCard), appointments (vCalendar), as well as large files (up to 1 GB) to other Galaxy S 6 series phones.
Note: Enhanced messages are only supported on Samsung Galaxy S 6 and Samsung Galaxy S 6 edge phones.
1. From home, tap Apps > Messages.
2. Tap MORE > Settings > Enhanced messaging.
3. Tap the ON/OFF switch to enable Enhance messaging.
4. Set options:
Image resize: Set the standard size of images sent with Enhanced messages.
Registered information: View and set the registered information for your phone number.
Note: The first time you turn on Enhanced messaging, you may be prompted to agree to the Enhanced features Terms and Conditions and Privacy Policy. Review the terms and tap AGREE to continue.
How do I send an Enhanced Message?
1. From home, tap Apps > Messages.
2. On the Messaging screen, tap Compose. The Compose screen opens.
3. Fill in one or more recipients. You can:
Enter phone numbers directly in the Enter recipient field. If you are sending the message to several phone numbers, separate the phone numbers with a comma. As you enter information, any matching phone numbers from your Contacts list are displayed. Tap a match to enter that number or address directly.
Tap the recipient icon, and then select the contacts to whom you want to send the message. You can also select contact groups as recipients. When you have selected all the message recipients, tap DONE.
4. Tap the Enter message field, and then start composing your message.
5. Tap the attachment icon and select from the following file attachments:
Audio: Select Record audio to make a voice recording and attach it, or Audio to attach a stored music file or voice recording.
Calendar: Select the calendar event you want to attach. See Calendar.
Contacts: Select a contact from your phone, and then select which contact information you want to attach. See Contacts.
Picture: Select Take picture to take a picture and attach it, or Image to attach a stored picture. You’ll also see thumbnails of recent pictures above the main attachment options; tap one to add it to your message.
Maps: Add your current location (requires GPS to be turned on) or a location you pick on a map to your message. See Google Maps.
Memo: Attach a memo. See Memo.
My Files: Attach a file up to 1 GB.
Video: Select Record video to capture a video and attach it, or Video to attach a stored video.
6. To make changes to or remove your attachment, touch and hold the item.
7. When done, tap SEND to send the enhanced message.
How do I save and resume a draft message?
While composing a text or multimedia message, tap Back key to automatically save your message as a draft. Your message will display “Draft” on the main Messaging screen.
To resume composing the message:
1. From home, tap Apps > Messages.
2. Tap the message to resume editing it.
3. When you finish editing the message, tap SEND.
How am I notified of new messages?
Depending on your notification settings, the phone will play a ringtone, vibrate, or display the message briefly in the Status Bar when you receive a new text or multimedia message. A new message icon also appears in the notifications area of the Status Bar to notify you of a new text or multimedia message. The Messages application icon also displays the number of new messages.
To open the message, drag the Status Bar down to open the Notification Panel. Tap the new message to open and read it.
– or –
From home, tap Apps > Messages, and then tap the conversation.
How do I read a text message?
Do one of the following:
On the Messaging screen, tap the text message or conversation to open and read it.
If you have a new message notification, drag the Status Bar down to open the Notification Panel. Tap the new message to open and read it.
To return to the Messaging screen from a conversation, tap Back key.
Note: To view the details of a particular message, in the conversation, touch and hold the message to open the options menu, and then tap View message details.
Note: If a message contains a link to a Web page, tap the message and then tap the link to open it in the Web browser.
Note: If a message contains a phone number, tap the message and then tap the phone number to dial the number or add it to your contacts.
How do I view a multimedia message (MMS)?
1. From home, tap Apps > Messages.
2. On the Messaging screen, tap a multimedia message or conversation to open it.
3. Tap the attachment to open it.
If the attachment is a vCard contact, it is imported to your phone’s Contacts list. For more information, see Contacts.
If the attachment is a vCalendar file, you can choose the calendar where you want to save the event. For information on using Calendar, see Calendar.
For other media (like photos or videos), you can choose where to save the attachment and which app to use to open it.
4. To save the attachment to device memory, touch and hold the attachment, and then tap Save attachment.
Note: When Auto retrieve in MMS settings is disabled, only the message header is downloaded. To download the entire message, tap the Download button in the message.
Note: If you are concerned about the size of your data downloads, check the multimedia message size before you download it.
How do I reply to a message?
1. From home, tap Apps > Messages.
2. On the Messaging screen, tap a conversation to open it.
3. Tap the text box at the bottom of the screen, enter your reply message, and then tap Send.
Note: To reply to a text message with a multimedia message, open the text message and tap the attachment icon. The text message is automatically converted into a multimedia message.
How do I delete conversations?
1. From home, tap Apps > Messages.
2. On the Messaging screen, touch and hold a conversation to delete.
3. Select any additional conversations you want to delete, and then tap DELETE > DELETE.
How do I delete a message?
1. While viewing a conversation, touch and hold a message.
2. Tap Delete > DELETE.
How do I view contact information from a message?
When you receive a message from someone in your stored contacts, you can tap the contact’s picture or icon in the conversation to open a menu of options. Depending on the stored contact information, you can view the contact details, place a phone call or send an email message to the contact, and more.
How do I create and send a Gmail message?
Use your phone to create and send Gmail messages.
1. From home, tap Apps > Google > Gmail. The Gmail inbox opens.
2. In the inbox, tap Compose. The Gmail composition window opens.
3. Enter the message recipient(s), subject, and message, and then tap Send.
The Gmail message is sent.
Gmail Composition Options:
Adding Cc/Bcc: In the To field, tap the down arrow icon to display Cc and Bcc fields.
Attaching Pictures or Videos: In the mail composition window, tap Attach file. Locate and tap the picture or video you want to attach.
Save draft (Send Later): While composing your message, tap More options > Save draft. The message is saved as a draft for later.
Discard: In the mail composition window, tap More options > Discard > DISCARD.
Note: To view your draft email messages, in the inbox, tap Menu > Drafts. To view your sent messages, in the inbox, tap Menu > Sent.
How do I open new Gmail messages?
When new Gmail arrives, you will see the Gmail icon in the Status Bar.
1. Drag the Status Bar down to display the Notification Panel.
2. Tap the new message from the Notification Panel.
The new Gmail message opens.
If you have two or more new Gmail messages, tapping the notification opens the Gmail inbox.
How do I open Gmail messages from the inbox?
You can also read and reply to all your Gmail messages from the Gmail inbox.
1. From home, tap Apps > Google > Gmail. The Gmail inbox opens.
2. Tap the message thread you want to view. The message thread opens, with the newest message displayed.
What are the options when reviewing Gmail messages?
Replying to Gmail Messages: With the Gmail message open, tap Reply, compose your reply message, and tap Send.
To reply to all, tap More options > Reply all.
Forwarding Gmail Messages: With the Gmail message open, tap More options > Forward, enter a recipient and an additional message, and tap Send.
How do I use Gmail Labels?
Gmail saves all mail in one box, but you can add labels that allow you to sort your Gmail conversation threads. For example, when a new thread starts with a received mail, the label “Inbox” is automatically added to the thread. By then adding the label “travel,” all threads with “travel” are shown in a list.
1. From home, tap Apps > Google > Gmail. The inbox opens.
2. Touch and hold a conversation thread (or touch the thread’s icon/picture) to add a checkmark to it, and then tap More options > Move to.
3. Tap a label for the thread. The thread is added to the selected label.
How do I archive Gmail threads?
Remove sent and received Gmail threads so they do not appear in the inbox. When replies arrive for archived threads, they appear in the inbox again.
1. From home, tap Apps > Google > Gmail. The inbox opens.
2. Touch and hold a conversation thread (or touch the thread’s icon/picture) to add a checkmark to it, and then tap Archive. The thread is now archived.
How do I mute Gmail threads?
If registered on a mailing list, there will be threads with always-continuing conversations. For long threads that are not important, mute the threads and they will no longer appear in the inbox. When mail arrives that includes user’s address as a recipient or in Cc, mail will again appear in the inbox.
1. From home, tap Apps > Google > Gmail. The inbox opens.
2. Touch and hold a conversation thread (or touch the thread’s icon/picture) to add a checkmark to it, and then tap More options > Mute. The thread is now hidden.
How do I delete Gmail threads?
If you no longer wish to keep a Gmail conversation thread (or touch the thread’s icon/picture), you can simply delete it from the inbox.
1. From home, tap Apps > Google > Gmail. The inbox opens.
2. Touch and hold a conversation thread (or touch the thread’s icon/picture) to add a checkmark to it, and then tap Delete. The thread is deleted.
How do I search Gmail messages?
If you need to find a specific message or message thread, you can search Gmail from the inbox.
1. From home, tap Apps > Google > Gmail. The inbox opens.
2. Tap Search.
3. Enter your search text and tap Search. The search results appear. Tap a message or thread from the list to display it.
How do I report spam or phishing Gmail?
You can report spam or phishing Gmail messages from your phone’s Gmail inbox.
1. From home, tap Apps > Google > Gmail. The inbox opens.
2. Touch and hold a conversation thread (or touch the thread’s icon/picture) to add a checkmark to it, and then tap More options > Report spam or Report phishing. The selected message is reported as spam or phishing.
How do I add another Google (Gmail) Account?
If you have multiple Gmail accounts you wish to view on your phone, you can add them from the Settings > Accounts menu.
1. From home, tap Apps > Settings > Accounts > Add account.
2. Tap Google.
3. Enter your Gmail username and password, and then tap NEXT.
4. Follow the prompts to review and agree to the Terms of Service and Privacy Policy, and then tap ACCEPT.
5. After your phone connects with the Google servers, select the items you would like to sync with your phone and then tap NEXT.
You are signed in to your Google Account, and you can access both of your Gmail accounts from the Gmail app.
How do I switch between Gmail accounts?
If you have more than one Gmail account set up, you can switch between them in the Gmail app.
1. From home, tap Apps > Google > Gmail. The inbox opens.
2. Tap Menu.
3. Tap the icon for the account you want to view from the list at the top of the menu. The selected account inbox is displayed.
How do I set up an email account?
Your phone supports several types of email accounts and allows you to have multiple email accounts set up at one time.
Before setting up an email account, make sure you have the username (user ID), password, server name, etc., so you can get set up successfully.
1. From home, tap Apps > Email. A window for adding an account appears if no email account has been previously set up.
2. Follow the onscreen instructions to set up your email account. The email account is set up and you will begin receiving email.
How do I add an email account from the Email App?
You can add email accounts directly from the email app, even if you have another email account set up.
1. From home, tap Apps > Email. The email inbox opens.
2. Tap MORE > Settings > Add account.
3. Follow the onscreen instructions to complete the account setup. The email account is added and you will begin receiving email for the account.
How do I add an email account from the Settings Menu?
You can also set up email accounts from the Settings > Accounts menu.
1. From home, tap Apps > Settings > Accounts.
2. Tap + Add account > Email.
Follow the onscreen instructions to complete the account setup. The email account is added and you will begin receiving email for the account.
How do I set up an email account?
1. Enter the Email address and Password for the email account and then tap Next.
Tapping NEXT prompts your phone to attempt a “regular” email setup and test the incoming and outgoing servers.
If you have custom settings you need to configure, tap MANUAL SETUP and enter your settings. These may include mail type, user name, password, server, security type, etc.
2. Select your sync settings and then tap NEXT.
What sync settings can I configure for email?
* Period to sync Email (e.g., 3 days)
* Sync schedule (e.g., 1 hour)
* Emails retrieval size (e.g., 20 KB)
* Period to sync Calendar (e.g., 2 weeks)
* Notify me when email arrives (Checkbox)
* Sync Contacts (Checkbox)
* Sync Calendar (Checkbox)
How do I finalize the email account setup?
1. Enter an account name and a display name and tap DONE to complete setup.
* The email account is set up and you will begin receiving email for the account.
* Important: If the account type you want to set up is not in the phone database, you will be asked to enter more details. You should get all pertinent information for the email account, such as incoming and outgoing server settings, before you proceed.
How do I add an Exchange ActiveSync Account?
Important: Before setting up a Microsoft Exchange ActiveSync Account, contact your company’s Exchange Server administrator for required account settings information.
1. From Home, tap Apps > Settings > Accounts > Add account > Microsoft Exchange ActiveSync.
2. Enter the Email address and Password for the email account and then tap MANUAL SETUP.
3. Enter the required information:
* Email address: Enter your email address.
* Domain\\username: Enter your network domain and username, separated by “\\”.
* Password: Enter your network access password (case-sensitive).
* Show password: Display the password as you enter it.
* Exchange server: Enter your system’s Exchange server remote email address. Obtain this information from your company network administrator.
What are the additional settings for an Exchange ActiveSync Account?
* Use secure connection (SSL): Tap to place a checkmark in the box, if your system requires SSL encryption.
* Use client certificate: Tap to place a checkmark in the box, if your system requires certification.
4. Tap NEXT and follow the onscreen prompts to configure options for the account.
5. Enter an account name and a display name and tap DONE to complete setup.
* Your corporate email account is set up and you will begin receiving email for the account.
How do I compose and send an email?
1. From home, tap Apps > Email.
* The email inbox opens.
* If you want to switch to a different email account, tap the account name at the top of the screen and select another account.
* You can also view multiple inboxes at once. Tap the account name at the top of the screen and then tap Combined inbox to see messages from all your configured email accounts.
2. Tap Compose.
* The email composition window opens.
3. Enter the message recipient(s), subject, and message.
4. Tap SEND.
* The email message is sent.
How do I open new email messages from the Status bar?
When new email arrives, you will see an icon in the Status bar.
1. Drag the Status bar down to display the Notification Panel.
2. Tap the new message from the Notification Panel.
* The new email message opens.
* If you have two or more new email messages, tapping the notification opens the email inbox. Tap a message to open it.
How do I open email messages from the Email app?
1. From home, tap Apps > Email.
* The email inbox opens.
2. Tap the message you want to view.
* The email message opens.
* Tip: Tap the account name at the top of the screen to switch to a different email account.
How do I reply to an email message?
1. With an email message open, tap Reply or Reply all to reply to the message.
2. Compose your reply message, and tap SEND.
What options are available when reviewing email messages?
* Resetting Mail as Unread: Touch and hold a read message, and then tap MORE > Mark as unread.
* Deleting Email: From the Inbox, touch and hold a message, select any additional messages, and then tap DELETE > DELETE.
* When reading an email, tap Delete > DELETE.
* Replying to Email Messages: With an email message open, tap Reply or Reply all, compose your reply message, and tap SEND.
* Forwarding Email Messages: With the email message open, tap Forward, enter a recipient and an additional message, and tap SEND.
How do I delete an email account?
1. From home, tap Apps > Email.
* The email inbox opens.
2. Tap MORE > Settings.
3. Tap the account name, and then tap REMOVE > REMOVE.
* The account is deleted from your phone.
How do I view my email inbox?
1. From home, tap Apps > Email.
* The email inbox opens.
2. Tap the email account at the top of the screen to select a different inbox, or tap Combined view to see all your email inboxes at once.
How do I filter email messages?
1. On the email account inbox, tap MORE > Sort by.
2. Select options for filtering email messages.
How do I delete email messages from the inbox?
1. On the email account inbox, touch and hold the message you want to delete.
* Tap additional emails to delete.
2. Tap DELETE.
How do I manage Priority Senders?
To add priority senders:
1. On the email account inbox, tap PRIORITY SENDERS.
2. Tap Tap to add priority senders.
3. Select a recommended contact, or tap the CONTACTS tab to select additional contacts.
4. Tap DONE.
To view only emails from priority senders:
* On the email account inbox, tap PRIORITY SENDERS.
How do I access Exchange ActiveSync settings?
1. From home, tap Apps > Email.
2. Tap MORE > Settings.
3. Tap the Exchange ActiveSync account name to view its options.
What options are available for an Exchange ActiveSync account?
The following options are available:
* Sync account: Keep the account synchronized on your phone.
* Account name: Change the account name.
* Always Cc/Bcc myself: Send a copy of each email you send to yourself.
* Signature: Enable and configure your signature for each email you send.
* Show images: Show all images in emails.
* Auto download attachments: Automatically download attachments when connected to a Wi-Fi network.
* Sync schedule: Configure a schedule for syncing your email account.
* Period to sync Email: Configure how far back in time you want to sync your email account.
* Limit retrieval size: Set a limit to the size of email messages you want to receive on your phone.
* Limit retrieval size while roaming: Set a different email size limit when your phone is on roaming.
* Out of office settings: You can set your Out of Office status and auto-reply message right from your phone.
* Folder sync settings: Select which email folders to sync with the server.
* Period to sync Calendar: Set the time period for syncing your calendar with the server.
* Empty server trash: Delete the content of the trash folder on the server.
What are further options for an Exchange ActiveSync account?
* In case of sync conflict: Select whether the device or the server has priority during a sync conflict.
* Sync Contacts: Sync your Contacts with your Exchange account.
* Sync Calendar: Sync your calendar with your Exchange account.
* Sync Task: Sync your tasks with your Exchange account.
* Sync Messages: Sync your messages with your Exchange account.
* Security options: Manage encryption and signature options for outgoing email.
* Exchange server settings: Modify the Exchange server settings for this email account.
How do I set my network options for data services (LTE and 3G)?
1. From home, tap Apps > Settings > Mobile networks > Network mode.
2. Select an option. (Automatic is the recommended setting.)
* The phone will scan for the best available Sprint network and will automatically connect to it.
* When your phone is connected to the Sprint Spark enhanced LTE network, the Sprint Spark icon LTE appears in the Status Bar.
* Note: The Sprint Spark network is self-discoverable, which means no additional steps are required for your phone to connect to it.
How do I find my user name?
1. From home, tap Apps > Settings > About device.
2. Tap Status.
* You will see your user name under the “Username” heading.
How do I update my user name on the phone?
If you choose to change your user name and select a new one online, or make any changes to your services, you must then update the profile on your phone.
1. From home, tap Apps > Settings > System update.
2. Tap Update profile.
* Your phone will download and install the profile update.
What do the data connection status indicators mean?
| Icon | Status |
| (Signal bars) | Network (full signal): The number of bars indicates the strength of the signal. More bars mean a better signal. |
| LTE (with rays) | Sprint Spark Enhanced LTE data service: Your phone is connected to the Sprint Spark enhanced LTE network. The rays spin when data is being transferred. |
| 3G (animated) | 3G (data service): Your phone is connected to the 3G network. When the icon is animated, your phone is transferring or receiving data. |
How do I use the Browser?
1. From home, tap Apps > Internet.
* The browser opens.
* The first time you launch Internet, you may be prompted to enter your 10-digit wireless phone number to access the Sprint Mobile home page.
* You can also launch the browser by tapping a URL in a text message, email message, or Gmail message.
* Tip: To change the phone’s default launch page to your current page, tap MORE > Settings > Homepage > Current page.
How do I add a bookmark in the Internet browser?
1. From home, tap Apps > Internet.
* The browser opens.
2. Navigate to the Web page you want to bookmark, and tap Bookmarks > ADD.
* The add bookmark window opens.
3. Check or change the bookmark title, URL, etc., and then tap SAVE.
* The Web page is added to bookmarks.
What are the options for managing bookmarks in the Internet browser?
* Editing Bookmarks: From the browser, tap Bookmarks, touch and hold a bookmark, tap MORE > Edit, edit the bookmark, and then tap SAVE.
* Deleting Bookmarks: From the browser, tap Bookmarks, touch and hold a bookmark, and then tap DELETE.
How do I view browser history in the Internet browser?
1. From home, tap Apps > Internet.
* The browser opens.
2. Tap Bookmarks.
* The bookmark window opens.
3. Tap the History tab, and then tap an entry.
* The Web page opens.
How do I open a new browser tab in the Internet browser?
1. From home, tap Apps > Internet.
* The browser opens.
2. Tap Tabs.
* The window opens.
* If you don’t see Tabs, drag the Web page down to display the address bar on top and the options bar on the bottom.
3. Tap NEW TAB.
* A new window appears.
* To switch windows, tap Tabs, and then touch a thumbnail.
How do I use the Chrome Browser?
1. From home, tap Apps > Chrome.
* Chrome opens.
2. Tap the address bar at the top and enter search words (for a Google search) or a Web address (URL).
* The search results appear or a Web page opens.
How do I get on-phone help for Chrome?
* To find on-phone help with Chrome, from Chrome, tap More options > Help & feedback.
* A Web page will open displaying Google help for Chrome.
How do I learn about my phone’s camera features?
1. From home, tap Apps > Camera.
2. Tap Settings > Help, and tap a topic to learn more.
What are the file formats for pictures and videos?
* File Format for Pictures: File format for pictures is JPEG (.jpg).
* File Format for Videos: File format for videos is MPEG4 (.mp4).
What camera cautions should I be aware of?
* If Lens Becomes Dirty: Fingerprints/smudges on lens prevent capturing of clear still images/videos. Wipe lens with a soft cloth beforehand.
* Avoid Exposure to Direct Sunlight: Be careful not to expose lens to direct sunlight for long periods. This may discolor color filter and affect color of images.
What is the flash warning for the camera?
* Do not shine the flash close to eyes. Do not look directly at the flash when shining. Do not shine the flash at other people’s eyes. It may affect eyesight.
How do I take a picture?
1. From home, tap Apps > Camera.
* The camera viewfinder appears.
2. Aim the camera at your subject and then tap the capture icon.
* The shutter clicks and the picture is captured and saved to your phone.
* Tip: You can launch the camera from the lock screen. Swipe the camera icon up from the lock screen to open the camera.
What does the Viewfinder screen show and allow?
The Viewfinder screen lets you view your subject and access camera controls and options.
What are the functions of the icons on the camera Viewfinder screen?
* Shortcuts Menu: Gives quick access to frequently-used camera settings:
* Effect: Add a special graphical effect.
* HDR (Rich tone): Save the picture in HDR (rich tone) only.
* Timer: Take time-delayed pictures or videos.
* Flash: Activate or deactivate the flash. Toggle through flash options – on, auto, or off (rear camera only).
* Camera Settings: Opens the camera settings menu and lets you change additional camera settings.
* Gallery: View your picture or video in the Gallery application.
* Record Video: Begin recording video.
* Capture Picture: Take a picture.
* Switch Between Front/Rear Cameras: Switch between the rear camera and the front camera.
* Shooting Modes: Select a shooting mode.
How do I record videos?
1. From home, tap Apps > Camera.
* The camera viewfinder appears.
2. Aim the camera at your subject and then tap Record.
* Video recording begins.
3. Tap Pause to pause recording. Tap Stop to stop recording.
* The camera stops recording and the video is captured and saved to your phone.
How do I access shooting modes for the camera?
1. From home, tap Apps > Camera.
2. The camera viewfinder appears.
3. On the Camera screen, tap MODE to choose a shooting mode. Scroll available modes, and then tap a mode to select it.
What are some of the available shooting modes?
* Auto: Automatically adjusts the exposure to optimize the color and brightness of pictures. In Auto mode, you can take single or burst shots (take burst shots by holding Capture to take multiple shots until you lift your finger).
* Fast motion: Record videos at a low frame rate for viewing in fast motion.
* Interval shot: Take a new picture every few seconds using the front camera.
* Panorama: Take multiple pictures to merge into one expansive picture. You can create a horizontal or vertical panorama picture.
* Pro: Adjust the ISO sensitivity, exposure value, white balance, focal length, and color tone manually while taking pictures.
* Rear-cam selfie: Take a self-portrait using the rear camera.
* Selective focus: Make objects stand out from the background by blurring items in the distance.
* Selfie: Take a self-portrait using the front camera.
* Slow motion: Record videos at a high frame rate for viewing in slow motion.
* Virtual shot: Create an interactive tour of your surroundings.
* Wide selfie: Take wide-angle selfie shots with the front camera to fit more people into your pictures.
* Download: Browse and download additional modes to use with Camera. Read and accept the terms, and then browse for new modes.
Note: All modes may not be shown when you tap MODE, depending on your phone’s setup and which camera is active (front or rear).
How do I view pictures and videos using the Gallery?
1. From home, tap Apps > Gallery.
* The Gallery opens.
2. Tap Time (or current view mode) to open a drop-down list and select other views, such as Albums.
* The list of albums opens (if Albums is selected).
3. Tap an album to view its contents.
* To select another album, tap the Back key to return to the Albums.
4. For a picture, tap a thumbnail to view the picture.
What options are available when viewing a full-screen picture in Gallery?
* Favorite: Tag a picture as a favorite.
* Share: Choose a method for sharing the picture.
* Edit: Modify your picture.
* Delete: Erase the current picture.
* CAMERA: Tap to open the camera app.
* MORE: Choose other options, including:
* Details: View file details.
* Slideshow: Create a slideshow.
* Set as contact picture: Set the picture as the photo for a contact.
* Set as wallpaper: Set the picture as wallpaper for your Home or Lock screens.
How do I view a video in Gallery and what are the options?
For a video, tap a video to select it. When the video is displayed full-screen, you can use these options:
* Tap Play to play the video.
* Favorite: Tag a video as a favorite.
* Share: Choose a method for sharing the video.
* Editor: Edit the video.
* Delete: Erase the current video.
* MORE: Choose other options, including:
* Details: View file details.
* Slideshow: Create a slideshow.
How do I access the review screen after capturing a picture or video?
After capturing a picture or video, from the camera screen, tap the thumbnail image at the upper right corner of the screen to see the item in the review screen. From there, you can access options such as save, view, send, or delete the picture or video.
What are the options while viewing pictures and videos in Gallery?
* Zoom In or Out on a Picture: Tap the screen twice or pinch the screen to zoom in or out on a picture.
* Viewing Videos: Use the onscreen controls to play, pause, or stop the video playback.
After selecting an album from the Albums tab, you can browse through the pictures and videos of that album. Tap a picture or video to view it in full screen.
How do I rotate and save a picture from the Gallery?
Note: When viewing pictures, you can tap a picture or video to open a selection menu and choose what to do with the picture or video.
1. From home, tap Apps > Gallery.
* The Gallery app opens.
2. Tap the picture you want to rotate.
3. Tap Edit > Rotate.
* The picture is rotated and saved to the phone.
How do I crop a picture from the Gallery?
1. From home, tap Apps > Gallery.
* The Gallery app opens.
2. Tap the picture you want to crop.
3. Tap Edit > Crop.
* A crop box appears on the picture.
4. To adjust the crop box size, touch and hold the edge of the box. When directional arrows appear, drag your finger inward to or outward to resize the crop box.
* To move the crop box to the part of the picture that you want to crop, drag the crop box to the desired size and position.
5. Tap SAVE to apply the changes to the picture.
* The cropped picture is saved in the album as a copy. The original picture remains unedited.
How do I use the Photo Editor in Gallery?
1. From home, tap Apps > Gallery.
* The Gallery app opens.
2. Tap the picture you want to edit.
3. Tap Edit > Photo Editor.
* Enhancement tools display.
4. Adjust your picture with these tools:
* Adjustment: Straighten and freely rotate your picture.
* Tone: Adjust the brightness, contrast, saturation, temperature, and hue of the picture.
* Effect: Add color effects to your picture.
* Portrait: Enhance facial features of portraits.
How do I create a photo collage from the Gallery?
1. From home, tap Apps > Gallery.
* The Gallery app opens.
2. Tap a picture you want to add to a collage.
3. Tap Edit > Collage.
4. Tap + or ADD to select additional pictures for the collage.
* Tap pictures to select them.
* Tap DONE when you are finished selecting.
* Your collage layout will be displayed.
5. Use the tools at the bottom of the screen to adjust your collage:
* Aspect ratio: Adjust the aspect ratio of the collage.
* Layout: Change the layout of the collage.
* Border: Add a border to the collage.
* Background: Change the background of the collage.
6. To adjust an individual picture within the collage, tap a picture and use the pop-up menu options:
* Replace: Replace the selected picture.
* Remove: Remove the selected picture from the collage.
* Effect: Assign an effect to the picture.
* Adjustment: Crop, rotate, flip, reverse, or resize the picture.
* With a picture selected, you can also drag it to reposition it within its place in the collage.
7. Tap SAVE to save the collage to the Photo editor album.
How do I send pictures or videos by Email or Gmail from Gallery?
1. From home, tap Apps > Gallery.
* The Gallery app opens.
2. Tap the pictures or videos you want to share.
* To select multiple items, touch and hold an image to turn on multiple select. Tap all the items you want to include.
3. Tap SHARE, and then on the sharing menu, tap Email or Gmail.
* Follow onscreen prompts to complete and send the message.
* Note: If you have multiple email accounts or Gmail accounts, the default account will be used. Check the “From” line to determine which account is being used.
How do I send a picture or video by Multimedia Message (MMS) from Gallery?
1. From home, tap Apps > Gallery.
* The Gallery app opens.
2. Tap the pictures or videos you want to share.
* To select multiple items, touch and hold an image to turn on multiple select. Tap all the items you want to include.
3. Tap SHARE, and then on the sharing menu, tap Messages.
* Follow the onscreen prompts to complete and send the message.
How do I send pictures or videos using Bluetooth from Gallery?
1. From home, tap Apps > Gallery.
* The Gallery app opens.
2. Tap the pictures or videos you want to share.
* To select multiple items, touch and hold an image to turn on multiple select. Tap all the items you want to include.
3. Tap SHARE, and then on the sharing menu, tap Bluetooth.
* Follow the onscreen prompts to complete and send the files.
How do I share pictures or videos via additional apps or social media from Gallery?
1. From home, tap Apps > Gallery.
* The Gallery app opens.
2. Tap the album that contains the photos or videos you want to send.
3. Select the items you want to send.
* To select multiple items, touch and hold an image to turn on multiple select. Tap all the items you want to include.
4. Tap the screen, tap SHARE, and then tap the app you want to use.
5. Follow the prompts to complete the share.
How do I share videos on YouTube from Gallery?
Before you do this, you must create a YouTube account and sign in to that account on your phone.
1. From home, tap Apps > Gallery.
* The Gallery app opens.
2. Tap the videos you want to share.
* To select multiple videos, touch and hold an image to turn on multiple select. Tap all the videos you want to include.
3. Tap Share, and then on the sharing menu, tap YouTube.
4. Enter the prompted information, such as description and tags, and select a privacy option.
5. Tap Upload.
* The upload is completed.
How do I switch between front and rear cameras?
1. From home, tap Apps > Camera.
* The camera viewfinder appears.
2. Tap the switch camera icon.
* The camera switches type.
How do I set camera options?
1. From home, tap Apps > Camera.
* The camera viewfinder appears.
2. Tap Settings.
* The camera settings menu opens.
3. Select your desired settings (listed in alphabetical order):
Note: Not all settings will be available at all times, depending on which camera is in use (front or rear).
* Gesture control: Hold your hand out with your palm facing the camera to have your picture take after two seconds (front camera only).
* Grid lines: Display viewfinder grid lines to help composition when selecting subjects.
* Help: View help on using the camera.
* Location tags: Attach a GPS location tag to the photo.
* Picture size: Select a resolution. Use higher resolution for higher quality. Higher resolution videos take up more memory.
* Quick launch: Open the camera by pressing the Home Key twice in quick succession.
* Reset settings: Reset the camera settings.
* Review pictures: Set to show photos or videos after taking them.
* Save as horizontally flipped: Save the self-portrait or self-recording as a reversed (or ‘mirrored’) image (front camera only).
* Shutter sound: Play a tone when the capture button is tapped.
* Tracking AF: Focus on and track a subject selected on the preview screen (rear camera only).
* Video size: Select a resolution. Use higher resolution for higher quality. Higher resolution videos take up more memory.
What is Video stabilization and how does it work?
Activate anti-shake. Anti-shake helps to keep the focus steady when the camera is moving.
What is Voice control for the camera?
Set the camera to take photos with voice commands.
How can the Volume keys function with the camera?
Use the Volume key as the camera key, the record key, or as a zoom key.
How do I launch Sprint Zone?
From home, tap Apps > Sprint Zone.
The Sprint Zone app launches.
How do I launch Sprint Family Locator?
From home, tap Apps > Sprint Family Locator.
How do I access Sprint Fun & Games?
From home, tap Apps > Sprint Fun & Games.
How do I watch TV using Sprint TV & Movies?
1. From home, tap Apps > Sprint TV & Movies.
2. Follow the prompts to browse categories and find programs.
How do I browse and select programs in Sprint TV & Movies?
Depending on your settings, your phone may prompt you to accept a data connection.
Browse horizontally through the category options in the center of the screen to see what’s available. For quick access, touch a featured item in the center of the screen or select a live channel from the bottom bar.
Scroll up and down in a category list and then touch a clip or channel to view the program.
How do I use the basic calculator?
1. From home, tap Apps > Calculator.
The calculator app launches.
2. Tap onscreen keys for calculations.
How do I use the scientific calculator?
Calculation results appear.
To use the scientific calculator, make sure Screen rotation is turned on (Notification Panel > Screen rotation) and rotate the screen to the landscape orientation.
Keys for the scientific calculator appear.
What are some basic Calendar operations?
View Today’s Calendar: From the Calendar, tap Today.
Change Calendar View: From the Calendar, tap the drop-down menu in the upper left corner, and then tap Year, Month, Week, Day, or Tasks to change the current view.
View the Next/Previous Time Period (Year/Month/Week/Day view): From the Calendar, flick the screen left or right.
How do I start adding an event to the Calendar?
1. From home, tap Apps > Calendar.
The Calendar app opens.
2. Tap New (+).
How do I complete adding an event to the Calendar?
The add event window opens.
Enter an event title, start date/time, end date/time, etc., and then tap SAVE.
The event is added to your calendar.
How do I select a specific calendar when adding an event if I have multiple calendars?
If you have more than one calendar, select a calendar by tapping the current Calendar on the Add Event screen.
What are the options when selecting a calendar type for a new event?
Select My Calendars to create an event that will appear only on your phone.
Select your Google Account to create a Google Calendar event. If you have several Google Calendars on the Web, select one in which to add your event. You can create multiple Google Calendars only in Google Calendar on the Web. After creating them in Google Calendar on the Web, you’ll be able to see them in the Calendar application on your phone.
Select Samsung Calendar to create an event that will sync with your Samsung account.
Select your Outlook or Exchange account to create an event that will sync with these account types.
How do I start viewing calendar events and change the view?
You can display the Calendar in year, month, week, day, or task view. To change the Calendar view, tap the drop-down menu at the upper-left corner and tap an option.
1. From home, tap Apps > Calendar.
How do I view the details of a specific calendar event?
The Calendar app opens.
Tap a date and then tap an event.
The event details appear.
Tap the event to view details and edit the event.
How do I share a calendar event from its details screen?
From the event details screen, tap SHARE.
Choose a Share as option (Event file (VCS) or Text).
Select a sharing method and follow the prompts to send the Event information.
How do I start managing calendar sync settings?
From home, tap Apps > Calendar.
After opening the Calendar app, how do I access “Manage calendars”?
The Calendar app opens.
Tap MORE > Manage calendars.
How do I select sync options for calendars and manually sync them?
Select sync options by tapping the ON/OFF switch next to each item.
The sync settings have been updated.
To manually sync your calendars, swipe down on the screen.
The selected calendars sync.
How are Exchange ActiveSync calendar events synchronized?
If you have set up a Microsoft Exchange ActiveSync account on your phone, you can also synchronize Exchange ActiveSync calendar events on your phone. Calendar events on your Exchange ActiveSync will also show in Calendar if you chose to synchronize with the Exchange ActiveSync Server.
How do I check and ensure my Exchange ActiveSync calendar is set to synchronize?
1. To check if Exchange ActiveSync items are set to be synchronized, From home, tap Apps > Settings > Accounts > Microsoft Exchange ActiveSync.
If Microsoft Exchange ActiveSync doesn’t appear under the Accounts heading in the Settings menu, you do not have an Exchange ActiveSync account configured on the phone.
2. If your Exchange ActiveSync account is set for synchronization, the ON/OFF switch next to Sync Calendar will be ON.
How can I check the time on my phone?
You can always check the time on your phone. The current time displays in the upper right corner of the Status Bar. Many widgets and Lock screens also display the time and provide options for how time is displayed.
How do I access settings to manually set the date and time?
Your phone automatically receives the current date and time from the wireless network. You can set the date by hand by overriding the default setting.
1. From home, tap Apps > Settings.
How do I manually set the date, time, and time zone?
Tap Date and time.
Set available date and time options.
To set the date and time, tap the ON/OFF switch to turn Automatic data and time off.
To select a time zone, tap the ON/OFF switch to turn Automatic time zone off.
Your date and time settings are applied and saved.
How do I start setting an alarm?
From home, tap Apps > Clock > Alarm.
How do I configure and save an alarm?
Set the alarm options, including time, days, and repeat pattern. For more options, tap OPTIONS.
When finished, tap Save.
You will see the alarm icon in the Status Bar.
What happens when an alarm goes off and how do I dismiss it?
At the set alarm time, the phone sounds the alarm and/or vibrates.
When the alarm sounds, drag X to left or right to dismiss it.
How do I access the World Clock?
From home, tap Apps > Clock > World Clock.
How do I add cities to the World Clock?
Tap a city, and then tap Add City (+) to add it to your list.
Repeat to add multiple cities.
How do I use the Stopwatch?
1. From home, tap Apps > Clock > Stopwatch.
2. Tap START to begin timing.
3. Tap STOP to stop timing.
What are the additional options for the Stopwatch?
Additional options include LAP to keep track of laps, RESUME to continue timing, and RESET to reset the stopwatch to zero.
How do I use the Timer?
1. From home, tap Apps > Clock > Timer.
2. Tap KEYPAD and then use the keypad to set the length of the timer.
3. Tap START to begin the timer.
How do I access Galaxy Apps and what is required?
You must sign in to a Samsung account in order to download Galaxy Apps.
From home, tap Apps > Galaxy Apps.
What can I do with the Gallery app?
Using the Gallery application, you can view pictures and watch videos that you’ve taken with your phone’s camera or downloaded.
You can do basic editing such as rotating and cropping. You can also set a picture as your contact picture or wallpaper and share pictures with your friends.
While viewing pictures in the Gallery, scroll up the screen to view more albums. Simply tap an album to view the photos or videos in that album.
If you have downloaded any photos and videos, these will be placed in the All downloads album.
How do I use the main Gallery screen and what are the available options?
1. From home, tap Apps > Gallery.
The Gallery app opens.
2. From the main Gallery screen, you can use these options:
Tap a picture or video to display it in full screen view.
Touch and hold thumbnails to select them (indicated by a check mark).
Tap the drop-down list in the upper-left corner (Time is the default view) to choose another display style. You can view by Albums, Events, Categories, or Locations.
Tap Camera to launch the Camera to take pictures or record video.
Tap MORE for options. Available options depend on which Gallery screen you are viewing, and may include:
Edit: Depending on the view, tap albums or items to select them. After selection, you can tap MORE again for options you can use with the selected item(s).
Share: Share albums, pictures, or videos.
Search: Search for a picture or video.
What is required to use Google Hangouts?
Log in to a Google account beforehand.
How do I start a new Hangout?
1. From home, tap Apps > Google > Hangouts.
The Hangouts app will open.
2. Tap Add (+) to start a new Hangout.
How do I initiate a chat or video call in Hangouts?
Type a name, email, number, or circle, or select a contact from the list.
Type a message or tap (video icon) to start a video chat.
A chat window or a video chat window opens.
Each time text is entered, the corresponding friend appears.
If a friend is not in a Hangout, you will see a message. Tap Send invitation to invite them to join the Hangout.
What are some common Hangouts operations like ending a video chat or managing chat history?
Ending a Video Chat: In the video chat window, tap (end call icon).
Disabling Chat History: If you don’t want to keep chat history, in the chat window, tap More options > Turn history off.
Delete Chat History: To delete all your chat history, in the chat window, tap More options > Delete > DELETE.
What is required to use Google Maps?
To use Google Maps, you will need to have your phone’s Location feature turned on.
How do I start using Google Maps to view a specified place?
1. From home, tap Apps > Google > Maps.
Google Maps opens.
The first time you access Maps, you may be prompted to accept the Terms of Service and Privacy Policy. Tap ACCEPT & CONTINUE to continue.
2. Tap in the search box to start a search.
How do I search for a location in Google Maps?
Enter an address, city, facility name, etc., and then tap a candidate in the results list.
A map of the specified location opens.
What are some common operations in Google Maps?
Viewing Current Location: From the Maps app, tap (location icon).
Obtain Useful Area Information for Current Location: Tap the Search field, enter the information you are looking for, and then tap a result to view it.
View Traffic Information, Aerial Photos, Etc.: Tap Menu and then tap Traffic, Satellite, Google Earth, etc.
Check Route to Destination: Tap (directions icon), enter your current location and your destination, and then tap a method of transport (car, public transit, bicycle, or on foot) to see available routes.
Check Detailed Operation for Maps: From the Maps app, tap Menu > Help.
How do I access Google Play Books?
From home, tap Apps > Google > Play Books.
How do I access Google Play Games?
From home, tap Apps > Google > Play Games.
How do I access Google Play Movies & TV?
From home, tap Apps > Google > Play Movies & TV.
How do I start using Google Play Music?
From home, tap Apps > Google > Play Music.
How do I navigate and play music in Google Play Music?
The Play Music app opens to the Listen Now screen. To view additional music options, tap Menu and select an option (My Library, Playlists, Instant Mixes, or Shop).
Tap an item from the category window and then tap a song.
The song begins playing.
What are the features of the Google Play Music app player screen?
The following diagram outlines the main features of the Play Music app player screen.
| Feature | Description |
|---|---|
| Elapsed Time | Amount of time the song has been playing. |
| Forward | Play the next song. |
| Music Image/Album Name | Display music images and album names (if available). |
| Music List | View current playlist or queue |
| Music Title/Artist | Displays music title and artist (if available). |
| Options Menu | Access the options menu. |
| Play/Pause | Play or pause the current song. |
| Playback Position | Current point in the song. Slide to move forward or backward. |
| Previous | Play the previous song. |
| Rate (Thumbs Up/Thumbs Down) | Rate the current song. |
| Repeat/Play Next | Repeat the current song or play the next song queued. |
What are the Shuffle Playlist and Song Length features in Google Play Music?
| Feature | Description |
|---|---|
| Shuffle Playlist | Shuffle the current playlist or queue. |
| Song Length | The length of the song. |
How do I create a new playlist and add songs to it in Google Play Music?
1. From home, tap Apps > Google > Play Music.
The Play Music app opens to the Listen Now screen.
2. Tap Menu to view your library, playlists, or access Google Play Music online.
3. From a list displaying songs, tap More options (:) next to a song you want to add to a playlist.
4. Tap Add to playlist > New playlist.
5. Enter a Name, Description, and accessibility option for the playlist, and then tap CREATE PLAYLIST.
6. To add more songs, tap More options (:) next to a song and then tap Add to Playlist > .
How do I add the currently playing song to a playlist in Google Play Music?
From the player view, tap More options (:) > Add to playlist and then tap the name of a playlist.
The music is added to the playlist.
How do I access Google Play Newsstand?
From home, tap Apps > Google > Play Newsstand.
How do I use Google Search and set up Google Now if prompted?
1. From home, tap the Google search bar or tap Apps > Google > Google.
The Search window opens.
If a description for Google Now appears, tap What can Google Now do? and read the information. Tap YES, I’M IN on the last page if you want to use Google Now.
How do I perform a search in Google Search, either by typing or by voice?
Type your search keywords and tap Search (magnifying glass icon).
Search results appear.
To search by voice, tap (microphone icon) in the search bar and speak your search terms.
How do I manage Google Search options, including changing search information and enabling/disabling Google Now?
To set Google Search options, from the main Google Search screen, press the Back key.
Changing Search Information: In the search window, tap Menu > Settings > Phone search and select where to search.
Using Google Now: Google Now automatically searches for information based on search keywords used, your current location, etc., and presents search results in the search screen. Google Now also informs users of scheduled events.
To enable Google Now, in the search window, tap Menu > Settings. Tap Now cards, and then tap the ON/OFF switch next to Show cards.
To disable Google Now, in the search window, tap Menu > Settings. Tap Now cards, and then tap the ON/OFF switch next to Show cards. Tap TURN OFF to confirm.
How do I access Google Voice Search directly?
From home, tap Apps > Google > Voice Search.
How do I use the Google Voice Search window?
The Voice Search window opens.
Speak your search terms.
Search results appear.
How do I access Lookout Security?
From home, tap Apps > Lookout.
How do I open the Memo app?
From home, tap Apps > Samsung > Memo.
How do I create and save a new memo?
The memo list appears.
Tap (+) and enter your memo title and text.
Tap SAVE.
The memo is saved.
How do I access Milk Music?
From home, tap Apps > Samsung > Milk.
What happens when I close the Music screen while music is playing, and how can I control playback?
When you close the Music screen, playback will continue in the background, so you can listen to music while you use other features of your phone. When music is playing in the background, you can access playback controls from the Notification Panel.
How do I play music using the Music app and navigate categories?
1. From a Home screen, tap Apps > Music.
The music app opens to the Playlists category.
The default categories are Playlists, Tracks, Albums, Artists, Genres, Folders, and Composers. Tap the drop-down list at the upper left corner and tap a category to display it.
2. Scroll through the list and tap a song to begin.
What are the playback controls available in the Music app?
Tap (pause icon) to pause playback. To start playback again, tap (play icon).
Tap (previous icon) to move to the previous song. Tap (next icon) to move to the next song.
Tap the repeat button to control playback. Choose (A with arrow) to play all songs once. Choose (A with circle arrow) to repeat all songs. Choose (1 with circle arrow) to repeat the current song.
Tap the shuffle button to control the order songs are played. Choose (crossing arrows) to play songs in the order they appear in the list. Choose (shuffled arrows) to play songs in random order.
Tap (star icon) to mark a song as a favorite. Whenever a song is a favorite, the star is bright. Favorite songs are included in the Favorites playlist.
Tap (volume icon) to set the volume. You can also set volume by pressing the Volume key on the side of the phone.
How do I start creating or using playlists in the Music app?
From a Home screen, tap Apps > Music.
How do I create a new playlist, add songs to it, and edit playlists in the Music app?
Tap the drop-down list in the upper left corner, tap Playlists, and then use these options:
Tap an existing playlist to play its songs.
Tap (+) Create playlist to create a new playlist.
Enter a name for the playlist and tap CREATE.
Tap songs from the Tracks list to add them to the playlist. When you’re done adding songs, tap DONE.
The new playlist is saved under My playlists.
To edit a playlist, tap it from the list and then tap ADD to add more songs, or tap MORE to access the Edit, Rename, and Settings options for the playlist.
What are the general options and settings available in the Music app when tapping MORE?
1. From a Home screen, tap Apps > Music.
2. Tap MORE for options. Available options depend on the category:
Edit: Edit the song or playlist.
Add to playlist/Create playlist: Depending on the tab, you can add songs to a playlist, or create a new playlist.
Add to Favorites: Mark this song or playlist as a Favorite.
Delete: Delete the song or playlist.
Play on other device: Stream the song to nearby devices.
What are further Music options and settings, including Bluetooth playback and sound settings?
Listen via Bluetooth: Play music through a Bluetooth-compatible device that is paired with your phone.
Details: View file details.
Settings:
SoundAlive: Choose a setting to match the type of music you’re playing.
Play speed: Touch and drag the slider to set the default speed for music playback.
Music auto off: Choose a time period for music to play, after which Music will close.
Smart volume: When enabled, Music automatically adjusts the volume of all songs to an equal level.
How do I use the My Files app to view and manage files and folders?
1. From home, tap Apps > Samsung > My Files.
2. Folders display, including:
Recent files: View recently saved files.
Images: View image files.
Videos: View video files.
Audio: View audio files.
Documents: View document files.
Download history: View all apps and files that have been downloaded to the phone.
Shortcuts: Contains shortcuts to files or folders that you have added. This option only appears if you have added shortcuts to the My Files main screen.
Local storage: View folders and files in their storage locations.
Cloud storage: View folders and files store on the Internet.
To view files in My Files:
1. From home, tap Apps > Samsung > My Files.
2. Tap a category to view its files or folders.
3. Tap a file or folder to open it.
How do I access OneDrive?
From home, tap Apps > Microsoft > OneDrive.
How do I access OneNote?
From home, tap Apps > Microsoft > OneNote.
How do I set up and use Peel Smart Remote?
1. From home, tap Apps > Samsung > Peel Smart Remote.
2. Tap START and follow the prompts to enter your ZIP code, select a television or cable service provider, set personalization preferences, and program your television, cable/satellite box, and more.
How do I set up and use S Voice?
1. From home, tap Apps > S Voice.
2. Review and accept the terms and conditions, and then tap NEXT.
3. Tap Start and follow the instructions to set up a wake-up command.
4. To use S Voice, speak a command. The screen gives you some examples.
5. Tap (microphone icon) if the phone does not hear you, or to give it a command.
How do I play videos stored on my phone?
1. From home, tap Apps > Video.
2. Scroll through the videos stored on your phone. After a few seconds, each video thumbnail begins playing a preview of the clip.
3. Tap a video to view it.
How do I use Pop-Up Play for videos?
1. From home, tap Apps > Video.
2. Tap a video to view it.
3. Tap the screen to display playback options, and then tap Pop-up.
The video will continue playing in a floating window. Drag the window to any location on the screen, and use two fingers to pinch or spread to resize the floating window.
How do I make a voice recording, choose a recording mode, and use recording controls?
1. From a Home screen, tap Apps > Samsung > Voice Recorder.
2. Tap the drop-down list in the upper left corner to choose the appropriate recording mode:
Standard: This recording mode picks up any sounds detected by the microphones.
Interview: The top and bottom microphones are used for two-directional recording. The top and bottom of the device pick up equal amounts of sound. Microphones can be muted during recording and playback.
Voice memo: Voice input is converted to text on screen. The maximum recording time is five minutes.
3. Use the Voice Recorder controls:
To start recording, tap Record and speak into the microphone.
To pause recording, tap Pause. To end the recording, tap Stop.
To cancel the recording, tap Cancel.
Tap block incoming calls while recording, tap MORE > Turn on Call rejection.
To mark a spot in the recording so you can find it later, tap Bookmark.
How do I access my saved voice recordings for playback?
1. From a Home screen, Apps > Samsung > Voice Recorder.
2. Tap Recordings.
How do I play back a voice recording and what playback tools are available?
Tap a recording to play it back.
During playback, you have the following tools available:
Repeat: Tap to repeat the recording once it reaches the end.
Speed: Tap to change the playback speed.
Skip muted: Tap to skip muted portions of the recording.
Bookmark: Tap to mark spots in the recording for later reference.
Trim: Tap to open the trim tool, which allows you to trim down the recorder using sliders.
How do I share a voice recording?
1. From a Home screen, tap Apps > Samsung > Voice Recorder.
2. Tap Recordings and then touch and hold on a recording to display options.
3. Tap MORE > Share, and then follow the prompts to choose a method and share the file.
How do I modify a voice recording (share, rename, write to Voice Label)?
1. From a Home screen, tap Apps > Samsung > Voice Recorder.
2. Tap Recordings and then touch and hold on a recording to select it.
3. Tap MORE to display options:
Share: Share the voice recording.
Rename: Change the name of the voice recording.
Write to Voice Label: You can save the voice recording to a Voice Label via NFC.
What are the general options available in the Voice Recorder for managing recordings?
1. From a Home screen, tap Apps > Samsung > Voice Recorder.
2. Tap Recordings to view a list of recordings.
3. Tap MORE for options:
Edit: Tap on recordings to select them. After selection, you can delete, rename, or write the recording to a Voice Label.
Share: Select voice recordings to share.
Search: Search for a voice recording by file name.
How do I delete a voice recording?
1. From a Home screen, tap Apps > Samsung > Voice Recorder.
2. Tap Recordings and then touch and hold on a recording to select it.
3. Tap Delete > DELETE.
How do I start viewing YouTube videos?
From home, tap Apps > YouTube.
How do I find and play videos in the YouTube app, and how do I control playback?
The YouTube app launches.
Search through the YouTube channels and tap a video you want to see.
The video plays on your phone screen.
Tap the screen to pause or resume play while watching.
How do I begin to post a video to YouTube, and what is required beforehand?
Before posting, you must set up a YouTube account and sign in to it on your phone.
1. From home, tap Apps > YouTube.
The YouTube app launches.
How do I upload a video to YouTube?
Tap Options > Uploads.
The Uploads menu appears.
Tap Upload (up arrow icon) to select a video from your phone.
Enter a title, description, and tags, and select a privacy setting.
Tap Upload (up arrow icon).
The video is uploaded to your YouTube channel.
How do I access 1Weather?
From home, tap Apps > 1Weather.
How do I access the Amazon app?
From home, tap Apps > Amazon.
How do I set up App Pass?
1. From a Home screen, tap Apps > App Pass.
2. Follow the prompts to install the app, and then tap Get Started! to subscribe to the service.
How do I get started with the eBay app?
1. From a Home screen, tap Apps > eBay.
2. Follow the prompts to update the app, and then sign in with your eBay account or register for a new account to get started.
How do I access Messaging Plus?
From home, tap Apps > Messaging +.
How do I access NASCAR Mobile 2014?
From home, tap Apps > NASCAR Mobile 2014.
How do I access NBA Game Time?
From home, tap Apps > NBA Game Time.
How do I use NextRadio, and what is required to listen to the radio?
From home, tap Apps > Next Radio.
To listen to radio from your phone, you must plug in either headphones or a speaker cable to the headphone jack on top of the phone. To listen through the phone’s speaker (after plugging in headphones), tap Menu > Output to Speaker.
How do I set up and use Scout, and what is required?
To use Scout, you will need to have your phone’s Location feature turned on.
1. From a Home screen, tap Apps > Scout.
2. Follow the prompts to update the app and customize your experience with favorite teams and more.
How do I get started with Spotify?
1. From a Home screen, tap Apps > Spotify.
2. Follow the prompts to update the app, and then log in to your Spotify account or sign up for a new account from your phone.
How do I start the process of signing into Facebook?
From home, tap Apps > Facebook.
– or –
From home, tap Apps > Settings > Accounts > Add accounts > Facebook.
How do I complete signing into an existing Facebook account or create a new one?
If you have a Facebook account, enter your user id and password, and then tap LOG IN.
– or –
To create a new Facebook account, tap Sign Up for Facebook, tap Continue, and then follow the instructions.
You are signed in to Facebook.
How do I access the Uber app?
From home, tap Apps > Uber.
What methods can be used for data exchange between the phone and a computer via USB?
Data exchange may use the methods outlined in the following table:
| Method | Description |
|---|---|
| Media Device (MTP) | Transfer files between your phone and PC such as pictures, videos, and music. |
| Camera (PTP) | Transfer picture and video files between your phone and PC. |
| Mass Storage Mode | Exchange data with a PC using your phone as an external storage device. |
How do I physically connect my phone to a computer for file transfer?
Connect your phone to your computer using the supplied USB/charging cable.
Insert the larger end of the cable to the charger/accessory port at the bottom of the phone.
Insert the USB end of the cable into an available USB port on your computer. You may need to remove the USB cable from the charging head to access it.
How do I transfer files between my phone and computer after connecting them via USB?
Drag the Status Bar down to display the Notification Panel.
You will see either Connected as a media device or Connected as a camera.
The files on your phone can now be accessed via your computer.
For most transfers, you’ll want to use Connected as a media device.
To change the option, tap the notification in the Notification Panel to open the USB computer connection window, and then tap the desired option.
On your computer, navigate to the detected device (such as through the My Computer menu) and open it.
Select Phone for internal phone storage.
Select a folder (for example, Music for songs and albums) and copy files to it from your computer.
When you are done, disconnect your phone from your computer.
The transferred files are now saved to your phone.
You can also copy files from your phone to your computer, for example, if you want to save pictures or videos from your phone on your computer.
How do I turn Wi-Fi on?
1. From home, tap Apps > Settings.
2. Tap Wi-Fi.
The Wi-Fi settings menu appears.
3. Tap the ON/OFF switch to turn Wi-Fi on.
How do I connect to a Wi-Fi network and what if it requires a password?
Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.
To disable Wi-Fi, tap the ON/OFF switch again.
Tap a Wi-Fi network to connect, enter the password (if it’s not an open network), and then tap CONNECT.
Your phone is connected to the Wi-Fi network. You will see (Wi-Fi icon) in the Status Bar.
The password, for a household wireless LAN router, is sometimes found on a sticker on the router (WEP, WPA, KEY, etc.). Contact the router manufacturer for information. For password for a public wireless LAN, check with user’s service provider.
Entering a password is not required if an access point is not security protected.
Will I need to enter the Wi-Fi password every time I connect to a secured network?
The next time your phone connects to a previously accessed secured wireless network, you will not be prompted to enter the password again, unless you reset your phone to its factory default settings or you instruct the phone to forget the network.
How do I access the Wi-Fi settings menu?
1. From home, tap Apps > Settings.
2. Tap Wi-Fi.
The Wi-Fi settings menu appears.
How do I access and configure advanced Wi-Fi settings?
Tap the ON/OFF switch to turn Wi-Fi on. Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks. To disable Wi-Fi, tap the ON/OFF switch again.
Tap MORE > Advanced.
The advanced Wi-Fi settings menu appears.
Configure your Wi-Fi settings.
Your Wi-Fi settings changes are saved.
How do I disconnect from a Wi-Fi network and make the phone forget it?
1. From home, tap Apps > Settings.
2. Tap Wi-Fi.
The Wi-Fi settings menu appears.
3. Press and hold the name of the connected access point, and then tap Forget network.
How do I forget a Wi-Fi network?
To forget a Wi-Fi network:
1. Tap on the connected Wi-Fi network (e.g., TN).
2. Tap “Forget network”.
• Wi-Fi is disconnected and the network settings are removed.
• After “forgetting” an access point, you need to enter the correct password (and other network settings, if required) to reconnect.
How do I use Wi-Fi Direct?
Use Wi-Fi Direct to connect directly to other Wi-Fi Direct devices using only Wi-Fi, without a wireless access point (network) or via the Internet.
1. From home, tap Apps > Settings.
2. Tap Wi-Fi.
The Wi-Fi settings menu appears.
3. Tap the ON/OFF switch to turn Wi-Fi on.
Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.
4. Tap Wi-Fi Direct.
The Wi-Fi Direct settings menu appears.
• Wi-Fi Direct and Wi-Fi are unavailable at the same time.
5. If a device is found, tap the device entry to connect.
• If connected via Wi-Fi, you will see a confirmation. Follow the onscreen instructions.
6. Accept the connection on the other device.
The phone is connected via Wi-Fi Direct.
• If a connection is not accepted after a certain period, the connection request is cancelled.
• To stop a connection, tap the device name on the Wi-Fi Direct list.
I can’t use Bluetooth. What should I do?
Problem: I can’t use Bluetooth.
Solution: Is your phone in airplane mode? Bluetooth is unavailable in airplane mode.
Bluetooth Function Cautions
Information may not appear correctly on connected devices depending on the transferred data.
What are the functions of Bluetooth?
| Function | Description |
|---|---|
| Audio output | Listen to music, etc., wirelessly. |
| Hands-free calls | Call hands-free, using Bluetooth-capable hands-free devices and headsets. |
| Data exchange | Exchange data with Bluetooth devices. |
How do I enable Bluetooth?
Use the settings menu to enable or disable your phone’s Bluetooth capabilities.
• Wireless connection to all Bluetooth functions is not guaranteed for the phone.
• The phone may not connect properly depending on the other device.
• Noise may be experienced with wireless calls and hands-free calls depending on the conditions.
To enable Bluetooth:
1. From home, tap Apps > Settings.
2. Tap Bluetooth.
The Bluetooth settings open.
3. Tap the ON/OFF switch to turn Bluetooth on.
Bluetooth is enabled.
• To disable Bluetooth, tap the ON/OFF switch again.
Tip: You can also turn Bluetooth on or off with the Quick settings button in the Notification Panel. Drag the Status Bar down to display the Notification Panel and then tap Bluetooth to turn Bluetooth on or off.
Note: Turn off Bluetooth when not in use to conserve battery power, or in places where using a wireless phone is prohibited, such as aboard an aircraft and in hospitals.
How do I pair Bluetooth devices?
Search for and pair nearby Bluetooth devices. Saved Bluetooth devices can be connected simply.
Note: Before pairing, turn on Bluetooth on the other device and make sure it is visible or discoverable.
To pair Bluetooth devices:
1. From home, tap Apps > Settings.
2. Tap Bluetooth.
The Bluetooth settings open.
• Nearby devices that are visible or discoverable appear in the “Available devices” list.
• If a target device is not detected, tap REFRESH to search again.
3. Tap a device from the “Available devices” list, and follow the onscreen instructions to pair with the device. Methods to accept a Bluetooth connection differ depending on the device used.
The Bluetooth device is paired to your phone.
How do I unpair from a Paired Device?
1. From the Bluetooth settings menu, tap Settings next to the paired device you wish to unpair.
2. Tap Unpair.
The device is unpaired from your phone. To make another connection with the device, you will need to pair again.
How do I connect to a Paired Bluetooth Device?
You can listen to music over a Bluetooth stereo headset, or have hands-free conversations using a compatible Bluetooth headset or car kit. It’s the same procedure to set up stereo audio and hands-free devices.
1. From home, tap Apps > Settings.
2. Tap Bluetooth.
The Bluetooth settings open.
• Paired Bluetooth devices appear in the “Paired devices” list.
3. Tap a device from the “Paired devices” list.
Your phone connects to the paired device.
The pairing and connection status is displayed below the device’s name in the Bluetooth devices section. When the device is connected to your phone, the Bluetooth connected icon is displayed in the Status Bar. Depending on the type of device you have connected, you can then start using the headset or car kit to listen to music or make and receive phone calls.
Note: Due to different specifications and features of other Bluetooth-compatible devices, display and operations may be different, and functions such as transfer or exchange may not be possible with all Bluetooth-compatible devices.
What types of data can I send via Bluetooth?
You can send the following types of information, depending on the device you are sending to:
• Images and videos
• Calendar events
• Contacts
• Audio files
How do I send Contacts Data via Bluetooth?
Note: Your phone must be paired with another Bluetooth-enabled device in order to send information.
1. From home, tap Apps > Contacts.
You will see the Contacts list.
2. Tap a contact to send.
3. Tap MORE > Share name card > Bluetooth.
4. Tap a paired device to receive the data.
The contact information is sent.
• If you see a message to confirm, follow the onscreen instructions.
How do I receive data via Bluetooth?
Note: Your phone must be paired with another Bluetooth-enabled device in order to send information.
1. When another device attempts to send a file to your phone via Bluetooth, you will see a request to accept the file.
2. Tap Accept.
The file is sent to your phone.
• When your phone receives a file, you will see a notification. To open the file immediately, drag the Status Bar down to display the Notification Panel, and then tap the notification.
• When you open a received file, what happens next depends on the file type:
◦ Media files and documents are usually opened directly in a compatible application.
◦ For a vCalendar file, select the calendar where you want to save the event, and then tap Import. The vCalendar is added to your Calendar events. (For more information on using the Calendar, see Calendar.)
◦ For a vCard contact file, received contacts are stored in the Contacts list.
How do I get information for Sprint Worldwide Service?
View contact information for Sprint Worldwide.
• From a Home screen, tap Apps > Sprint Worldwide.
How do I activate Sprint Worldwide Service on my account?
Before using your phone in global roaming mode, you must activate Sprint Worldwide service.
To activate Sprint Worldwide service:
• Chat with or email an international support rep by visiting sprint.com/swwsupport.
– or –
Call Sprint Worldwide Customer support at 1-888-226-7212.
How do I handle my phone’s SIM Card for International Roaming?
Your phone comes with a preinstalled SIM (Subscriber Identity Module) card to support roaming on compatible GSM networks.
Note: Your SIM card should be preinstalled. If you need to reinstall your SIM card, follow these instructions. The SIM included contains information specific to your phone and should be retained with the phone for use on GSM networks.
1. Insert the removal tool into the hole on the SIM tray, and push until the tray pops out.
2. Place the SIM card on the tray, and slide the tray back into the slot.
Caution: Make sure that the card’s gold contacts face down into the device and that the card is positioned as shown.
How do I set Network Mode Options manually?
In order to roam internationally on different types of network technology (CDMA/LTE and GSM/UMTS), you may need to set your phone’s network mode to allow use of a specific technology. Once set, your phone is designed to enter global roaming mode automatically when you activate your Sprint Worldwide service, meaning that it should automatically connect to an appropriate CDMA/LTE or GSM/UMTS network when you travel.
To set your network mode options manually:
1. From a Home screen, tap Apps > Settings > Mobile networks
2. Tap Network mode to configure options:
• To allow connections to CDMA or LTE networks only, tap CDMA or LTE/CDMA.
• To allow connections to GSM or UMTS networks only, tap GSM/UMTS.
• To allow connections to available CDMA/LTE or GSM/UMTS networks, tap Automatic. This is the recommended setting for international use.
How do I make calls using Plus (+) Code Dialing?
Placing calls from one country to another country is simple with the Plus (+) Code Dialing feature. When placing international calls, you can use Plus Code Dialing to enter the appropriate international access code for your location (for example, 011 for international calls placed from the United States).
Note: Plus Code Dialing is only available when roaming internationally on GSM networks and on certain CDMA networks in the United States, Canada, and the Caribbean.
To use Plus Code Dialing to place an international call:
1. From a Home screen, tap Phone to display the phone screen.
2. Dial the appropriate sequence for your location:
• If you are on the GSM network, touch and hold 0 to insert a “+” on the dialer screen. (The “+” symbol automatically inserts the international access code for the country from which you are calling.)
• If you are on the CDMA network outside Canada or the Caribbean, enter the international access code for the country from which you are calling.
3. Tap 1 to insert the US country code, and then enter the area code and number.
4. Tap to place the call.
What are some tips for International Voicemail Troubleshooting?
There are a few tips to keep in mind when using Sprint voicemail while traveling.
• Some carriers may not support voicemail indicators. It may be necessary to call your voicemail to see if you have any new messages.
• If you hear the message “Please enter the number of the subscriber you wish to call,” enter your 10-digit wireless phone number.
How do I set up my Voicemail Access Number for International Use?
To simplify accessing your Sprint Voicemail while travelling, you can set up your voicemail access number as a Contacts entry. Save the voicemail access number with the international dialing code to make it faster and easier to access your messages while roaming internationally.
1. From a Home screen, tap Apps > Contacts.
2. Tap to add a contact.
3. If you have accounts set up on your phone, tap a storage account.
4. Enter a name for the new contact, for example, “Voicemail”.
5. Touch and hold 0, and then tap 1 (+1), your area code, and your wireless phone number.
6. Tap SAVE.
How do I access my voicemail internationally?
You will need to call your voicemail number to access your voicemail while roaming internationally.
New Message Indicators
Your voicemail message indicators may be displayed differently when roaming internationally.
• A “Message Waiting” indicator icon or a text message is displayed when a voicemail message is received.
• You may see “Missed Call” on your screen prior to receiving a message notification.
• You must call voicemail in order to retrieve messages. Follow the instructions on the previous page to store your voicemail number for easy access.
How do I retrieve voicemail messages while traveling internationally?
The voicemail retrieval process while travelling is the same as on the Sprint Network; however, you will be required to enter your voicemail password.
To retrieve your voicemail messages:
1. From a Home screen, tap Phone > Contacts tab, tap the voicemail entry and then tap the number to call it.
2. When your voicemail answers, tap *, enter the password, and tap # to access your voicemail.
How do I get started with Sprint Worldwide Data Services?
To use Sprint Worldwide Data Services, you will need to have these services activated on your account.
• To activate, call Sprint Worldwide Customer Support at 1-888-226-7212. Representatives are available 24 hours a day, 7 days a week to assist you.
How do I access Email and Data Services Internationally on GSM/UMTS Networks?
To access your email and browse the Web when travelling, you may need to manually select the carrier that provides Sprint service in your location.
To select a GSM data service carrier for a specific country:
1. From a Home screen, tap Apps > Settings > Mobile networks.
2. Tap Network mode, and then change the preferred network mode to Automatic.
How do I access Email and Data Services Internationally on CDMA Networks?
If data service is available on a CDMA network, then you only need to set the phone to CDMA, you will not need to select the specific carrier. Selecting a specific carrier is only necessary for providers on the GSM network. If your phone has automatically selected a GSM network while traveling, then you will need to set the phone to CDMA to access CDMA data services. (See Set Network Mode Options.)
What are some common International Roaming Status Messages and their descriptions?
| Status Messages | Message Description |
|---|---|
| Number Not in Service | The number that you entered is not valid. |
| User Not Available | The phone that you called is either busy, out-of-range, or turned off. Please try again later. |
| User Not Authorized | The phone that you called is either busy, out-of-range, or turned off. Please try again later. |
| Please Try Later | This service is temporarily not available. Please try again later. |
| Service Restricted | Service may not be activated properly. Please contact Sprint Customer Service to report the issue for resolution. |
| Service Not Available | This feature is not available on the current network. |
| Emergency Calls Only | Either the service is not activated properly or the current network is available for emergency calling only. Adjust your network settings to check for other available networks. If service is still not available after adjusting the settings, contact Sprint Customer Service to report the issue for resolution. |
| System Busy. Try Later | The system is experiencing heavy traffic. Please try again later. |
| Service Conflict | This service cannot be enabled because an incompatible service has already been turned on. |
| Please Try Again | An error occurred. Note the error code and try again. |
| Self Check Error | A fault was detected with your phone. If this error recurs, note the error and contact Sprint Customer Service. |
| Self Check Fail | An operational fault was detected with your phone. Note the numeric code, turn your phone off, and contact Sprint Customer Service. |
| Wrong PIN | You have entered an incorrect SIM PIN number. You have only three attempts to enter your PIN. After a third unsuccessful attempt, your phone will be locked and you will have to call Sprint Customer Service to have it unlocked. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. |
| PIN Blocked. Call Your Provider | An incorrect SIM PIN was entered three consecutive times. You will be unable to send or receive calls on your phone. Contact Sprint Customer Service to obtain the PIN Unblocked Key (PUK) code. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. |
| Insert SIM | Your SIM Card is not being detected. Please check to ensure that you have inserted the SIM Card. |
| Check SIM Card | Please check your SIM card to make sure it is properly inserted. |
How do I contact Sprint for Assistance with International Service?
If you experience any issues with voice or data services while outside of the United States, Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try the following actions:
• First try powering your phone off and then back on; this will force your phone to reregister with the network.
• Try manually selecting another network. Information for selecting networks can be found in the phone guide.
If neither of these actions resolves your issue, you will need to contact customer service. When calling to report an issue, the following information will be beneficial in trying to resolve your issue as quickly as possible:
• Your wireless phone number.
• The city and country you are travelling in.
• Any error message that displays on your phone or that you heard when trying to place a call.
• If the issue is with data, were you able to place voice calls?
• If the issue is with voice service, were you able to access data?
Please call the numbers below if you need assistance:
While in the United States: Call 1-888-226-7212.
While traveling outside the United States:
• In GSM mode: Touch and hold 0, and then dial 1-817-698-4199.
• In CDMA mode: Enter the country code, and then dial 1-817-698-4199.
There is no charge for this call from your wireless phone.
From a landline phone when outside the United States:
Sprint Worldwide Customer Support can be reached from a landline phone at 1-817-698-4199. Access or connection fees may apply. The toll free numbers below can also be used to contact Sprint Worldwide Customer Support in the following countries:
| Country | From Landline Phone |
|---|---|
| Caribbean (Anguilla, Barbados, Cayman Islands, and Dominica) | 1-888-226-7212 |
| France | 0800-903200 |
| Germany | 0800-180-0951 |
| Italy | 800-787-986 |
| Mexico | 001-877-294-9003 |
| Trinidad and Tobago | 1-800-201-7545 |
| United Kingdom | 0808-234-6616 |
Note: This toll free service is available on ordinary landline phones and some public pay phones. This service does not cover any hotel access charges.
What are the basic settings categories on my phone?
From the Home screen, tap App > Settings to access your phone’s settings menu.
The table below outlines the top-level settings categories.
| Category | Description |
|---|---|
| Wi-Fi Calling | Wi-Fi Calling uses Wi-Fi networks to help improve voice and data coverage. It sends and receives calls and text messages over a Wi-Fi network and may offer better coverage in buildings and areas of poor cellular reception. |
| Wi-Fi | Enable and set Wi-Fi options. |
| Bluetooth | Enable Bluetooth connections. |
| Hotspot | Use the Hotspot feature to share your phone’s data connection with other devices via Wi-Fi. |
| Airplane mode | Turn Airplane mode on or off. |
| Data usage | Check your phone’s data usage. |
| Mobile networks | View and configure your mobile network connections and settings. |
| NFC and payment | Enable Near-Field Communication (NFC) functions, including Tap and pay services. |
| More connection settings | Set wireless and network functions, including selecting a default messaging app, printing services, and setting up a Virtual Private Network (VPN). |
| Sounds and notifications | Set ringtone, operation tones, etc. |
| Display | Set display features, font, brightness, etc. |
| Motions and gestures | Enable phone controls by using motions and gestures. |
| Applications | Manage applications, default apps, and system processes. |
| Wallpaper | Set wallpaper for the Home and Lock screens. |
| Themes | Select visual themes for your phone. |
| Lock screen and security | Set your phone’s Lock screen options. Set security features such as device administrators, encryption, and trusted credentials. |
| Privacy and safety | Configure privacy and safety features, including location method and emergency messaging. |
| Easy mode | Enable Easy mode for your phone, simplifying the layout and interface. |
| Accessibility | Set accessibility options such as screen magnification, hearing aid compatibility, etc. |
| Accounts | Set up accounts such as Samsung, Google, and more. |
| Backup and reset | Set up backup options for your phone, as well as resetting the phone to its factory defaults. |
| Language and input | Set up language and input methods for your phone. |
| Battery | Display the battery charge as a percentage on the Status Bar, view battery usage by application and system process, and configure power saving modes. |
| Storage | View total and available system memory. |
| Date and time | Set your phone’s date and time. |
| Help | View tips and guidelines for using your phone. |
| Activate this device | Activate your device with the Sprint network. |
| System update | Update your system’s software, PRL, and Profile. |
| About device | View device status, legal information, and hardware information about your device. |
How do I access Settings?
• From home, tap Apps > Settings
– or –
Slide the Status Bar down to open the Notification Panel, and then tap Settings.
The settings menu opens.
How do I customize Quick settings?
At the top of the main settings menu is a section of Quick settings. You can include up to nine primary settings options in the Quick settings menu.
To customize Quick settings:
1. From home, tap Apps > Settings.
2. Tap EDIT.
3. Check or uncheck options to include in Quick settings. The counter at the top right corner indicates how many items have been selected out of the maximum of 9.
4. Tap the Back key to return to the main settings menu.
How do I set up Wi-Fi Calling?
Wi-Fi Calling uses Wi-Fi networks to help improve voice and data coverage. It sends and receives calls and text messages over a Wi-Fi network and may offer better coverage in buildings and areas of poor cellular reception.
1. From a Home screen, tap Apps > Settings.
2. Tap Wi-Fi Calling and follow the prompts to set up Wi-Fi Calling.
Wi-Fi Calling is set up.
• You will see the Wi-Fi Calling icon in the Status Bar when Wi-Fi Calling is active and you are connected to a saved Wi-Fi network.
• If Wi-Fi calling is enabled and you are not in range of a saved Wi-Fi network, you’ll see the Wi-Fi Calling disconnected icon in the Status Bar.
How do I disable Wi-Fi Calling?
1. From a Home screen, tap Apps > Settings.
2. Tap Wi-Fi Calling and then tap the ON/OFF switch to turn Wi-Fi Calling off.
How do I use the Wi-Fi Settings Menu?
The Wi-Fi settings menu lets you turn Wi-Fi on or off, set up and connect to available Wi-Fi networks, and configure advanced Wi-Fi options.
1. From home, tap Apps > Settings.
2. Tap Wi-Fi.
The Wi-Fi settings menu appears.
3. Tap the ON/OFF switch to turn Wi-Fi on.
Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.
• To disable Wi-Fi, tap the ON/OFF switch again.
4. Tap a Wi-Fi network, enter the password, and tap CONNECT.
Your phone is connected to the selected Wi-Fi network.
• The password, for a household wireless LAN router, is sometimes found on a sticker on the router (WEP, WPA, KEY, etc.). Contact the router manufacturer for information. For password for a public wireless LAN, check with user’s service provider.
• Entering a password is not required if an access point is not security protected.
How do I connect to a Wi-Fi Network via WPS?
Wi-Fi Protected Setup (WPS) is a network security standard that allows you to easily secure a wireless network connection between your phone and a router.
To connect using a WPS button:
1. From Wi-Fi settings, tap MORE > WPS push button.
2. Tap the WPS button on your router.
3. Follow the prompts to complete the connection.
To connect using a Personal Identification Number (PIN):
1. From Wi-Fi settings, tap MORE > WPS PIN entry.
2. Enter the PIN displayed on your router.
3. Follow the prompts to complete the connection.
How do I use Smart Network Switch?
Smart network switch lets your phone automatically switch to the wireless network data connection when the current Wi-Fi connection is unstable.
1. From the Wi-Fi settings menu, tap MORE > Smart network switch.
2. Tap On to enable the feature.
How do I configure Advanced Wi-Fi Settings?
The advanced Wi-Fi settings menu lets you set up and manage wireless access points.
• Enable Notification When Open Networks Are Available: From Wi-Fi settings, tap MORE > Advanced > Network notification.
◦ The setting is available when Wi-Fi is turned on.
◦ Tap Network notification to turn the option on or off.
• Passpoint: Automatically connect to Passpoint-certified Wi-Fi access points.
• Set Timing for Pausing a Connection: From Wi-Fi settings, tap MORE > Advanced > Keep Wi-Fi on during sleep and then select a setting.
• Allow Background Scanning for Wi-Fi Networks (Even When Wi-Fi Is Turned Off): From Wi-Fi settings, tap MORE > Advanced > Always allow scanning to turn the option on or off.
• Install Network Security Certificates: From Wi-Fi settings, tap MORE > Advanced > Install network certificates and select a certificate.
• Check MAC Address: From Wi-Fi settings, tap MORE > Advanced.
◦ MAC Address appears below “MAC Address.”
• Check IP Address: From Wi-Fi settings, tap MORE > Advanced.
◦ IP Address appears below “IP Address.”
How do I use Bluetooth Settings Operations?
1. From home, tap Apps > Settings.
2. Tap Bluetooth.
The Bluetooth settings open.
• Enable Bluetooth: In Bluetooth settings, tap the ON/OFF switch to enable.
◦ When enabled, confirmation appears for your phone to be discoverable by other devices. Follow the onscreen instructions.
• Pairing Bluetooth Devices: Make sure the other devices are set to be discovered. From Bluetooth settings, tap the device name in “Available devices” and follow the onscreen instructions.
◦ Depending on the device, you may be required to enter or accept a passkey.
◦ If the target device does not appear, tap REFRESH to search again.
◦ This setting is available when Bluetooth is enabled.
• Change the Name of a Paired Device: From Bluetooth settings, tap Settings next to a paired device name, tap Rename, enter a new name, and tap RENAME.
◦ Emoji cannot be used in a device name.
◦ This setting is available when Bluetooth is enabled.
• Cancelling Pairing: From Bluetooth settings, tap Settings next to a paired device name, and then tap Unpair.
◦ This setting is available when Bluetooth is enabled.
• Enable Service from Paired Device: From Bluetooth settings, tap Settings next to a paired device name, and then tap the listing under Use for.
◦ If a confirmation prompt appears, follow the onscreen instructions.
◦ This setting is available when Bluetooth is enabled.
◦ This setting is available when the paired device is providing a service.
◦ Tap the ON/OFF switch to turn the option on.
• Search for Other Devices: From Bluetooth settings, tap REFRESH.
◦ This setting is available when Bluetooth is enabled.
• Check Files Received via Bluetooth Transfer: From Bluetooth settings, tap MORE > Received files, and follow the onscreen instructions.
How do I turn Hotspot On or Off?
To conserve battery life, turn Hotspot on when you need it and turn it off when you are finished. You can control Hotspot from Settings.
1. From home, tap Apps > Settings.
2. Tap Hotspot.
The Hotspot settings open.
3. Tap the ON/OFF switch to turn Hotspot on or off.
Note: Turning on Hotspot will turn off Wi-Fi.
How do I configure Hotspot?
Set up Hotspot to your preferences.
1. From home, tap Apps > Settings.
2. Tap Hotspot.
3. Tap MORE to set these options:
• Configure Hotspot:
◦ Network name: View and change the name of your mobile hotspot.
◦ Hide my device: When enabled, your mobile hotspot is not visible to other Wi-Fi devices during a scan. Other devices can still connect to your mobile hotspot, but will have to set up the connection manually with your Network SSID and Password.
◦ Security: Choose the security level for your Mobile Hotspot.
◦ Password: If you choose a security level that uses a password, set a password.
◦ Show password: When enabled, the contents of the Password field are visible.
◦ Show advanced options: When enabled, you can access advanced options, including Broadcast channel, to specify the channel your device uses for Hotspot, and you can set the maximum number of connections to your Hotspot.
• Timeout settings: Choose a time period, after which Hotspot will automatically turn off if there is no activity.
• LAN settings: View and configure settings related to using your Hotspot as a Local Area Network.
◦ IP address: View the default IP address, or tap to enter a valid IPv4 address.
◦ Subnet mask: View the default subnet mask, or tap to enter a subnet mask.
◦ DHCP: Tap to enable or disable DHCP. When DHCP is enabled, your phone assigns IP addresses to devices that connect to Hotspot.
◦ Starting IP: When DHCP is enabled, view the default starting IP address for assigning IP addresses to connecting devices, or enter a valid IPv4 address. When other devices connect to your device using DHCP, the IP address your phone assigns will be between the Starting IP and Ending IP.
◦ Ending IP: When DHCP is enabled, view the default ending IP address for assigning IP addresses to connecting devices, or enter a valid IPv4 address. When other devices connect to your device using DHCP, the IP address your phone assigns will be between the Starting IP and Ending IP.
◦ Lease time: When DHCP is enabled, set a length of time a connected device may use an assigned IP address.
◦ Maximum DHCP users: When DHCP is enabled, set the maximum number of devices allowed to connect to your Hotspot.
How do I manage Allowed Devices for Hotspot?
Control whether devices can connect to your Mobile Hotspot with the Allowed devices list. After you add devices to the list, they can scan for your phone and connect using your phone’s Hotspot name and password.
Note: Using the Hotspot feature consumes battery power and uses data services.
1. From home, tap Apps > Settings.
2. Tap Hotspot.
3. Tap MORE > Allowed Devices.
4. Tap ADD, and then enter the other device’s Device name and MAC address. Consult the other device’s settings to find these details.
5. Tap OK to add the device to the Allowed devices list.
How do I enable or disable Airplane Mode?
When you enable Airplane mode, your phone disconnects from all networks, meaning you cannot use make calls, send or receive messages, or access the Internet. It also turns off other connectivity features, such as Wi-Fi and Bluetooth.
While in airplane mode, you can use other features of your phone, such as playing music, watching videos, or other applications.
To use Wi-Fi and Bluetooth after enabling Airplane mode, turn them on either in Settings or on the Notification Panel.
1. From home, tap Apps > Settings.
2. Tap Airplane mode.
3. Tap the ON/OFF switch to enable Airplane mode.
Note: You can also enable or disable Airplane Mode through the Notification Panel quick settings (drag down the Status Bar and tap Airplane mode), or though the Power key (press and hold the Power key and then tap Airplane mode).
How do I use Data Usage Settings?
The Data usage menu lets you view your phone’s mobile and Wi-Fi data usage, set data limits, restrict hotspot usage, and more.
1. From home, tap Apps > Settings.
2. Tap Data usage.
The data usage window opens.
Data Usage Settings Operations
• Enable Mobile Data: Tap the ON/OFF switch next to Mobile data.
• Set Amount for Alert When Data Usage Increases: Tap the ON/OFF switch next to Alert me about data usage, and then drag the horizontal warning slider up and down to set an amount.
◦ Data usage amounts are approximate. Actual amounts may differ.
◦ This setting is available when Mobile data is enabled.
• Enable Restrictions on Mobile Data Usage: Tap the ON/OFF switch next to Limit mobile data usage, and then drag the horizontal limit slider up or down to set the data usage limit.
◦ This setting is available when Mobile data is enabled.
• Set Dates for Resetting Data Usage: Tap the date range to set the data usage measuring cycle.
◦ This setting is available when Mobile data is enabled.
• Check Data Usage for Each Application: Tap an app name to see its usage for the period.
• Enable Restriction on Mobile Data in Background: Tap MORE > Restrict background data > OK.
◦ The availability of roaming services is dependent on your service plan. Check with your carrier and service plan for details.
◦ This setting stops some apps and services from working unless your phone is connected to a Wi-Fi network.
◦ This setting is available when Limit mobile data usage is on.
• View Both Mobile Data and Wi-Fi Usage: Tap MORE > Show Wi-Fi usage.
◦ When Show Wi-Fi usage is enabled, you will see a Wi-Fi tab at the top of the Data usage window. Tap the tab to view your phone’s Wi-Fi data usage.
• Restrict networks: Restrict background apps from using selected Mobile Hotspots. You can also set apps to warn you before using these networks for large downloads.
How do I configure Mobile Networks Settings?
The Mobile networks settings menu allows you to configure your mobile network connections. Set options for network selection and data service.
1. From home, tap Apps > Settings.
2. Tap Mobile networks.
3. Configure options:
• Network mode: Choose a preferred network mode. Available options depend on your phone’s features, but may include: CDMA, LTE/CDMA, GSM/UMTS, and Automatic (the recommended setting).
• Data roaming: When you are outside your home network area, your phone can still connect to other networks that your provider supports via roaming. There may be additional costs for accessing networks while roaming, so you may want to control your phone’s roaming behavior with Roaming settings.
◦ Roaming network: Select a roaming default. Choose Home only, to only connect to the Sprint network, or Automatic to allow connections to Sprint’s partner networks, when available.
◦ Roaming guard: Choose options for displaying an onscreen roaming notice for certain functions. Enable or disable roaming notices for Voice and Data for Domestic CDMA, Voice, Data and Outgoing text message for International CDMA networks, and Voice, Data and Outgoing text message for GSM networks (if supported by your phone).
◦ Roaming Settings: Choose options for roaming, including Voice and Data for Domestic CDMA and International CDMA networks, and Data for GSM networks (if supported by your phone).
• Connections optimizer: Connections optimizer helps you manage and enhance your data experience by finding and connecting to “remembered” Wi-Fi networks, and, if applicable, the Enhanced LTE Network. Remembered networks are those to which you have already connected.
◦ Connections Optimizer: Automatically select the best mobile networks.
◦ Partner Wi-Fi: Automatically connect to Partner Wi-Fi Hotspots.
◦ Clear EULA acceptance data: Clear all saved captive portal EULA acceptance data saved on the device.
• Access Point Names: View, configure, and add access point names (APNs) for your phone’s data connection.
• Network operators: View mobile network operator information.
How do I access NFC and Payment settings?
NFC and payment uses the Near-Field Communication (NFC) feature of your phone. You can send information using NFC, including payment through mobile payment services at businesses that support this function.
1. From home, tap Apps > Settings.
2. Tap NFC and payment.
3. Tap settings to configure them.
Your settings are saved and implemented.
How do I enable NFC and Android Beam?
1. From home, tap Apps > Settings > NFC and payment.
2. Tap NFC.
3. Tap the ON/OFF switch to enable NFC.
4. Tap Android Beam.
5. Tap the ON/OFF switch to enable Android Beam.
NFC and Android Beam are enabled.
How do I use Tap and Pay?
With your phone and a payment app, you can use your phone to pay for items by tapping it to an item at the point-of-purchase. You must have a payment app set up on your phone to use it with Tap and Pay.
Note: Tap and Pay payment apps may be downloaded from Google Play store.
1. From home, tap Apps > Settings > NFC and payment.
2. Tap Tap and pay.
Tap and pay payment apps you have installed are display.
• Available options depend on the payment app(s) you have set up on your phone.
What are the More Connection Settings Options?
| Setting | Description |
|---|---|
| Tethering | Share your device’s mobile data connection via USB or Bluetooth. |
| Printing | Set up printers to print from your phone. |
| MirrorLink | Connect your phone to your car to access useful applications while driving. Your vehicle must support the MirrorLink interface. |
| VPN | Add a Virtual Private Network (VPN). |
| Default messaging app | Set a default text messaging app. |
How do I access More Connection Options?
1. From home, tap Apps > Settings.
2. Tap More connection settings.
3. Set items.
Your settings are saved and implemented.
How do I use Tethering Settings?
Use Tethering to share your device’s Internet connection with a computer that connects to your device via USB cable or by Bluetooth.
Note: Using the tethering feature consumes battery power and uses data services.
1. From home, tap Apps > Settings > More connection settings.
2. Tap Tethering and choose an option:
• Bluetooth tethering: Pair your device with the computer via Bluetooth. Consult the computer’s documentation for more information about configuring your computer to pair via Bluetooth. Tap Bluetooth tethering to turn tethering on.
• USB tethering: Connect the computer to your phone via USB cable, and then tap USB tethering to turn tethering on.
How do I add a printer?
Before you can print to a printer, you must add and set it up on your phone. You’ll need to know the IP address of the printer; consult the printer’s documentation for this information.
1. From home, tap Apps > Settings > More connection settings.
2. Tap Printing.
The Printing settings screen displays.
3. From the Printing settings screen, tap Download plug-in.
4. Follow the prompts to download and install a print driver from the Google Play store.
5. Choose a print service from the list, and then tap the ON/OFF switch to turn the service on or off. The service must be on to add a printer.
6. Tap MORE > Add printer > ADD PRINTER (or +, depending on the plug-in), and then enter a name and the IP address of the printer.
How do I set up a printer?
Follow these steps to add a printer to a print service and configure settings:
1. From the Printing settings screen, select a print service from the list.
2. Tap the ON/OFF switch to turn the service on. The service must be on to add a printer.
3. Tap MORE > Add printer and follow the prompts to add a printer.
4. Tap MORE > Printer settings to configure printer options. Available options may vary depending on the type of printer, and not all printers support all options.
Note: Below settings are examples only. Available settings will differ depending on the type of print service and printer you are using.
What are Virtual Private Networks (VPNs)?
From your phone, you can add, set up, and manage virtual private networks (VPNs) that allow you to connect and access resources inside a secured local network, such as your corporate network.
What do I need to do to prepare my phone for a VPN connection?
Depending on the type of VPN you are using at work, you may be required to enter your login credentials or install security certificates before you can connect to your company’s local network. You can get this information from your network administrator.
Before you can initiate a VPN connection, your phone must first establish a Wi-Fi or data connection.
How do I set up secure credential storage?
If your network administrator instructs you to download and install security certificates, you must first set up the phone’s secure credential storage.
1. From home, tap Apps > Settings > Lock screen and security.
2. Tap Screen lock type > Password.
3. Enter a new password (at least eight characters without any spaces) for the credential storage, scroll down and confirm the password, and then tap OK.
4. Select your display option for notifications on the lock screen, and then tap DONE. The password is set, allowing secure credential storage.
5. On the Lock screen and security window, tap Other security settings.
6. Tap Trust agents, and then tap your preferred system and user credentials. Your secure credentials storage is set.
You can then download and install the certificates needed to access your local network. Your network administrator can tell you how to do this.
Note: For credential storage, you can also use Pattern, PIN, or Fingerprints screen lock types.
How do I add a VPN connection?
Use the More networks settings menu to add a VPN connection to your phone.
1. From home, tap Apps > Settings.
2. Tap More connection settings > VPN. The VPN settings window appears.
3. Tap ADD VPN, and then enter the information for the VPN you want to add.
– Information may include Name, Type, Server address, PPP encryption (MPPE), and advanced options.
– Set up all options according to the security details you have obtained from your network administrator.
4. Tap SAVE. Your VPN is added to the VPNs section of the VPN settings window.
How do I access the VPN Settings Window?
1. From home, tap Apps > Settings.
2. Tap More connection settings > VPN. The VPN settings window appears.
How do I connect to a VPN?
1. From the VPNs section of the VPN setting window, tap the VPN that you want to connect to.
2. When prompted, enter your login credentials, and then tap CONNECT. You will connect to the selected VPN.
– When you are connected, a VPN connected icon appears in the notification area.
3. Open the Web browser to access resources such as intranet sites on your corporate network.
How do I disconnect from a VPN?
1. Drag the Status Bar down to open the Notification Panel.
2. Tap the VPN connection to display the VPN connection window.
3. Tap DISCONNECT to disconnect from the VPN. Your phone disconnects from the VPN.
– When your phone has disconnected from the VPN, you will see a VPN disconnected icon in the notification area of the Status Bar.
How do I choose a default messaging app if I have multiple messaging apps installed?
If you have multiple messaging apps installed on your phone, you can choose the app your phone uses for messaging. The app you select here will be used when you choose Messages in other apps, such as when sharing items like pictures or video.
1. From home, tap Apps > Settings.
2. Tap More connection settings > Default messaging app.
3. Choose a messaging app. The default messaging app is set.
What happens if I choose a default messaging app other than the standard Messages app?
If you choose a default messaging app other than Messages (for example, Google Hangouts or Messaging Plus), you will not be able to use the standard Messages app unless you restore it as the default messaging app.
What options can I configure in the Sounds and notifications settings menu?
| Sound Setting | Description |
|---|---|
| Sound mode | Set the sound mode for the phone (Sound, Vibrate, or Mute). |
| Volume | Set volume for ringtones, media, system features, etc. |
| Ringtones and sounds | Set your ringtones and notification sounds for your phone, apps, keypad, and other features. |
| Vibrations | Configure vibration pattern, feedback, and other settings. |
| Sound quality and effects | Set sound quality and sound effects for your phone. |
| Do not disturb | Configure the Do not disturb feature to mute calls and alerts at will or on a schedule, as well as set exceptions. |
| Notifications on lock screen | Set a tone for default phone notifications. |
| App notifications | Configure notifications for apps installed on your phone. |
| LED indicator | Toggle the LED indicator light for notifications. |
How do I change the sound mode?
You can switch between sound modes, while preserving the individual sound settings you’ve made.
1. From a Home screen, tap Apps > Settings > Sounds and notifications.
2. Tap Sound mode, and then choose a mode:
– Sound: Your phone uses the sounds, vibrations, and volume levels you’ve chosen in Sound settings for notifications and alerts.
– Vibrate: Your phone vibrates for notifications and alerts. This uses the Vibration intensity you choose in Sound settings.
– Mute: Your phone plays no sounds or vibrations. Onscreen reminders will still occur.
Sound modes are also available from the Device options menu. Press and hold the Power Key, and then choose Mute, Vibrate, or Sound from the Device options.
How do I set the system volume level and default volume for calls, notifications, and media?
1. From a Home screen, tap Apps > Settings > Sounds and notifications.
2. Tap Volume and then drag the sliders to set the default volume for:
– Ringtone
– Media
– Notifications
– System
You can also set System volume from the Home screen by pressing the Volume key.
How do I choose a ringtone for incoming calls and configure other sound options?
1. From a Home screen, tap Apps > Settings > Sounds and notifications.
2. Tap Ringtones and sounds for options such as:
– Ringtone: Select a default ringtone.
– Default notification sound: Choose a default sound for notifications.
– Messages: Tones play and/or the phone vibrates when new messages arrives.
– Calendar: Tones play and/or the phone vibrates to remind you of events.
– Email: Tones play and/or the phone vibrates when new emails arrives.
– Touch sounds: Tones play when you tap the screen to make selections.
– Dialing keypad tone: Tones play when you tap keys on the phone keypad.
– Screen lock sounds: Tones play when you tap the screen to lock or unlock it.
– Emergency tone: Tones play and/or the phone vibrates for alerts.
– Keyboard sound: Tones play when you tap the keyboard.
How do I configure vibration settings for notifications?
1. From a Home screen, tap Apps > Settings > Sounds and notifications.
2. Tap Vibrations for options such as:
– Vibration intensity: Choose the intensity of vibrations.
– Vibration pattern: Select a vibration pattern, or create a new one.
– Vibrate when ringing: The phone vibrates when ringing.
– Vibration feedback: The phone vibrates when soft keys are tapped and for certain software actions.
– Keyboard vibration: The phone vibrates when you tap the keyboard.
How do I edit sound quality and effects?
1. From a Home screen, tap Apps > Settings > Sounds and notifications.
2. Tap Sound quality and effects for options such as:
– Adapt Sound: Find the best sound quality for you and use it during calls and while playing music or videos.
– SoundAlive+: Recreate the effect of rich surround sound.
– TubeAmp: Simulate the soft timbre of a tube amplifier.
How do I configure notification sound options?
1. From a Home screen, tap Apps > Settings > Sounds and notifications.
2. You can set the following notification sound options:
– Do not disturb: Silence all calls and alerts during scheduled times. You can allow exceptions.
– Notifications on lock screen: Display notifications on the lock screen.
– App notifications: Allow or block notifications from individual apps.
– LED indicator: The LED indicator lights up when charging, voice recording, or receiving notifications.
What options can I configure in the Display settings menu?
| Display Setting | Description |
|---|---|
| Brightness | Set the display brightness. |
| Font | Set a default font and font size. |
| Screen timeout | Set a screen timeout duration. Note: Longer durations discharge the battery more quickly |
| Smart stay | Set the phone display to stay on for as long as you are looking at it. |
| Screen mode | Select a screen display mode to optimize it for the content being displayed. |
| Daydream | Select a screensaver to be displayed when the device is charging. |
To access these settings:
1. From home, tap Apps > Settings.
2. Tap Display.
3. Set your display options.
How do I access and configure motions and gestures settings?
1. From home, tap Apps > Settings.
2. Tap Motions and gestures. You can swipe through the screens at the top to read about each motion and gesture.
3. Tap the ON/OFF switch to turn a feature on. When a feature is on, tap the feature name to configure options. Available motions and gestures include:
– Direct call: Call the contact whose call log, message, or contact details are currently on the screen by bringing the device close to your ear.
– Smart alert: The phone will vibrate when picked up to notify you about missed calls and messages.
– Mute/pause: Mute incoming calls and alarms by placing your hand on the screen or turning the phone over.
– Palm swipe to capture: Capture the screen by swiping the edge of your hand across the screen, from side to side, keeping in contact with the screen.
How do I access applications settings and the Application Manager?
To access applications settings:
1. From home, tap Apps > Settings.
2. Tap Applications.
3. Scroll down to Application settings to see all of the pre-loaded apps. Tap on an app to view and configure its settings.
To access the Application Manager:
1. From home, tap Apps > Settings > Applications.
2. Tap Application manager.
3. Tap items to view details. Check your application settings condition and access additional options. Depending on the app and its location, you may be able to force the app closed, uninstall or disable the app, clear cache and data, and more.
Items that can be checked in the Application manager are:
| Apps Setting | Description |
|---|---|
| DOWNLOADED | Check downloaded apps. |
| RUNNING | Check running apps. |
| ALL | Check all apps. |
How do I set or clear default applications?
1. From home, tap Apps > Settings > Applications.
2. Tap Default applications.
3. Tap each default setting to see what services or applications are available to set as the default.
– Home: Choose a default Home screen mode.
– Messages: Choose a default app for messaging.
– Clear defaults: Tap CLEAR to clear defaults.
Note: If you choose a default messaging app other than Messages (Google Hangouts or Messaging+ for example), you will not be able to use the Messages app unless you restore it as the default messaging app.
How do I configure settings for the Calendar app?
1. From home, tap Apps > Settings > Applications.
2. Tap Calendar to configure these options:
– First day of week: Choose a day to start each calendar week.
– Show week numbers: Enable or disable display of week numbers on the calendar.
– Hide declined events: When enabled, events for which you declined the invitation are not shown on the calendar.
– 7-day weather forecast: When enabled, weather information from AccuWeather.com displays on the calendar.
– Notification:
– Notification sound: Choose a sound for calendar event notifications.
– Vibration: Enable or disable vibration, to play for calendar event notifications.
– Set default reminders: Set default reminders for Events and All-day events.
– Lock time zone: When enabled, event times will be locked to the time zone you select. Times and dates will not change, even if you travel to another time zone.
How do I configure settings for the Camera app?
1. From home, tap Apps > Settings > Applications.
2. Tap Camera to configure these options:
– Video stabilization: Activate anti-shake. Anti-shake helps to keep the focus steady when the camera is moving (rear camera only).
– Grid lines: Display viewfinder grid lines to help composition when selecting subjects.
– Location tags: Attach a GPS location tag to the photo.
– Volume keys function: Use the Volume key to take pictures, record video, or as a zoom key.
– Review pictures: Show photos immediately after taking them.
– Quick launch: Open the camera by pressing the Home Key twice in quick succession.
– Help: View help topics for using the Camera.
Note: Additional Camera settings options are available within the Camera app.
You can also access Contacts Settings from the Contacts app. From Home, tap Contacts > MORE > Settings.
How do I configure options for contacts stored on my phone?
1. From home, tap Apps > Settings > Applications.
2. Tap Contacts to configure options:
– Import/Export contacts: Import contacts from your phone’s internal memory and export contacts to your phone’s internal memory.
– Move device contacts to: Move contacts saved on your device to your Google or Samsung accounts.
– Contacts to display: Choose contacts to display in Contacts. You can choose only contacts from your phone’s memory, or from an account, or choose other sources. You can also create a customized list of contacts to display.
– Sort by: Choose how contacts are sorted, by first or last name.
– Name format: Choose how contacts are displayed, by first or last name.
– Send multiple name cards: You can choose how to transfer contacts, when sharing them with other devices, such as via Bluetooth. Tap Export settings and choose one of the following options:
– Send together: Multiple contacts are sent together. This method can be faster, but depends on whether the target device can accept multiple namecards. If not, only one contact will be sent.
– Send individually: Namecards are sent individually. This method may take longer, because the other device must accept each namecard individually, but it helps ensure that no namecards are missed.
Tip: You can also access Contacts Settings from the Contacts app. From Home, tap Contacts > MORE > Settings.
How do I configure general email preferences and manage individual email account settings?
To configure general email preferences:
1. From home, tap Apps > Settings > Applications.
2. Tap Email. General email settings, which affect all email accounts, include:
– Manage accounts: Configure options for specific accounts. Available settings depend on the type of account.
– Add account: Add additional email accounts.
– View as: View emails in Standard format, or as Conversations.
– Auto fit content: Shrink email content to fit the screen. Content can still be viewed in detail by zooming in.
– Email notifications: Notifications for new emails display in the Status Bar. When disabled, you can control notifications for each of your email accounts individually in the account’s settings.
– Spam addresses: Create and maintain a list of email addresses and domains to automatically block emails from those senders.
– Confirm deletions: Ask for confirmation before deleting email.
To manage settings for individual email accounts:
1. From home, tap Apps > Settings > Applications.
2. Tap Email, and then tap an account to set its options. Common settings include:
– Sync settings: Configure options for synchronizing your phone with your account.
– Signature: A text signature is automatically added to emails you send.
– Out of office settings: Configure options for automatically sending replies when you are out of the office.
– Default account: Assign an account as the default email account for outgoing messages.
– Password: Update your account password.
– Email notifications: An icon displays in the Status Bar when you receive new emails.
– Notification sound: Choose a ringtone for new email notifications.
– Vibrate: The phone vibrates for new email notifications.
– More settings: Includes account name, Cc/Bcc options, image display, attachment download, auto resend times, folder sync, calendar sync period, empty server trash, sync conflict resolution, security options, number of emails to load, contact/calendar/task sync, and Exchange server settings.
Tip: You can also access Email settings from the Email app. From Home, tap Apps > Email > MORE > Settings.
How do I configure Internet settings for the browser?
1. From home, tap Apps > Settings > Applications.
2. Tap Internet to configure options:
– Homepage: Choose a homepage to display when you launch Internet.
– Default search engine: Choose a default search engine.
– My Auto fill profile: Manage your Auto fill profile.
– Manual zoom: Override website requests to control zoom level.
– Privacy: Choose options related to privacy.
– Advanced: Choose settings to control how the browser treats content.
Tip: You can also access Internet settings from the Internet app. From Home, tap Internet > MORE > Settings.
How do I configure settings for text and MMS messages?
1. From home, tap Apps > Settings > Applications.
2. Tap Messages to configure settings. Options include:
– Enhanced messaging: Enable enhanced messaging with other S 6 users.
– Notifications: Configure notification sound, vibration, and pop-up display for new messages.
– Backgrounds and bubbles: Choose backgrounds and bullet styles.
– Quick responses: Create and manage text phrases that you can add to messages.
– Spam filter: Block messages that may be spam by managing spam numbers and phrases.
– More settings > Text messages settings: Configure auto combination for long messages.
– More settings > Multimedia messages: Configure group conversation handling and auto-retrieve options for attachments, including roaming auto-retrieve.
– More settings > Delete old messages: Automatically delete old messages when limits are exceeded.
– Emergency alerts: Configure emergency alert settings, including types of alerts to receive, preview tone, vibration, and alert reminder interval. Presidential alerts cannot be disabled.
Tip: You can also access Message settings from the Messages app. From Home, tap Messages > MORE > Settings.
How do I set options for the Music application?
1. From home, tap Apps > Settings > Applications.
2. Tap Music to configure settings:
– SoundAlive: Choose a setting to match the type of music you’re playing.
– Play speed: Touch and drag the slider to set the default speed for music playback.
– Music auto off: Choose a time period for music to play, after which Music will close.
– Smart volume: Automatically adjust the volume of all songs to an equal level.
Tip: You can also access Music settings from the Music app. From Home, tap Apps > Music > Settings.
How do I configure options for calling with my phone?
1. From home, tap Apps > Settings > Applications.
2. Tap Phone to configure options:
– Swipe to call or send messages: Enable making calls or sending messages by swiping on contact information.
– Call rejection: Manage auto reject list and rejection messages.
– Answering and ending calls: Configure options like pressing Home key to answer, using voice commands, or pressing Power key to end calls.
– Automatic answering: Enable for headsets or Bluetooth devices.
– Call alerts: Set vibrations and tones for call connection, call end, and notifications during calls.
– Ringtones and keypad tones: Choose ringtones, vibration patterns, and keypad tones.
– More settings: Includes TTY mode, Hearing aids, US dialing, and International dialing.
– DTMF tones: Set the length of DTMF tones.
– Voicemail settings: Set options for Visual Voicemail.
Tip: You can also access Phone settings from the Phone app. From home, tap Phone > MORE > Settings.
How do I configure S Voice settings?
1. From home, tap Apps > Settings > Applications.
2. Tap S Voice to configure options:
– Voice wake-up: Launch S Voice by speaking a wake-up command.
– Wake up in secured lock: Perform tasks via S Voice without unlocking your phone.
– Language: Choose a language for S Voice.
– Voice feedback: Enable spoken feedback.
– Auto start speakerphone: Automatically turn on speakerphone for S Voice calls.
– Home address: Configure your home address.
– Reset S Voice: Erase stored data and restore default settings.
– Help: View information about using S Voice.
– About S Voice: Learn about S Voice.
Tip: You can also access S Voice settings from the S Voice app. From a Home screen, tap Apps > S Voice > Settings.
How do I configure weather settings for the Lock screen and Calendar app?
1. From home, tap Apps > Settings > Applications.
2. Tap Weather to configure options:
– Unit: Select Celsius or Fahrenheit.
– Auto refresh: Choose how often weather information is updated.
– Use current location: Use your phone’s current location to get local weather information.
– Lock screen: Show weather information on the Lock screen.
– Calendar: Show weather information in the Calendar app.
How do I change the wallpaper for the Home and Lock screens?
1. From home, tap Apps > Settings > Wallpaper.
2. Tap Home screen to open the drop-down list. Select the screens for which you want to change the wallpaper (Home screen, Lock screen, or Home and lock screens).
3. Tap a wallpaper to preview it.
4. Tap SET AS WALLPAPER to set the selected wallpaper for the screen or screens. If you’ve selected an image from Gallery, tap DONE to apply it as wallpaper. Your wallpaper is changed.
How do I change the theme?
1. From home, tap Apps > Settings > Themes. OR Touch and hold an empty area on a Home screen, and then touch Themes.
2. Tap a theme to view it.
3. To find other themes, tap STORE.
4. To download a theme, tap the theme, and then tap DOWNLOAD.
5. To apply a theme, tap the theme, and then tap APPLY. Your theme is changed.
What options are available in the Lock screen and security menu?
The following options are available in the Lock screen and security menu (options vary depending on the screen lock selected):
| Setting | Description |
|---|---|
| Screen lock type | Set your screen lock. |
| Show information | Select items to show on the Lock screen, like a Dual clock, the Weather, and Owner information. |
| Unlock effect | Set the effect shown when the Lock screen wakes up. |
| Secure lock settings | Configure secure lock functions, such as Auto lock and Lock instantly with Power key. |
| Fingerprints | Register your fingerprint on your phone. |
| Unknown sources | Allow or deny installation of apps from sources other than the Google Play store app. |
| Other security settings | Configure settings for encryption, password visibility, security updates, credentials, and other security features. |
To access these options: From home, tap Apps > Settings > Lock screen and security. The Lock screen and security menu opens.
What are the available screen lock options and how do I access Screen Lock settings?
In order from least secure to most secure, the available screen lock options are:
– Swipe
– Pattern
– PIN
– Password
– Fingerprints
– None
Important: To protect your phone and data from unauthorized access, it is recommended that you use the highest security level available (Password protection). It is also recommended you frequently change your password to ensure the safety of your phone and personal data.
To access Screen Lock settings:
1. From home, tap Apps > Settings > Lock screen and security.
2. Tap Screen lock type. The Screen lock settings menu opens.
How do I set Swipe as the screen unlock method?
From the Screen lock type menu, tap Swipe to save the setting. The screen lock is set.
How do I set a screen unlock pattern?
1. From the Screen lock type menu, tap Pattern.
2. Draw the screen unlock pattern by connecting at least four dots in a vertical, horizontal, or diagonal direction. Lift your finger from the screen when finished. The phone records the pattern.
3. Tap Continue.
4. When prompted, draw the screen unlock pattern again, and then tap Confirm. The screen unlock pattern is saved.
5. Enter a backup PIN, tap CONTINUE, re-enter the PIN, and tap OK to save your screen unlock pattern. The screen lock is set.
If you fail to draw the correct unlock pattern on the screen after five attempts, you will be prompted to wait for 30 seconds before you can try again.
Note: Clear the Make pattern visible check box if you do not want the unlock pattern to display on the screen when you unlock it.
To change your unlock screen pattern, from home, tap Apps > Settings > Lock Screen and Security > Screen lock type.
How do I set a screen unlock PIN?
1. From the Screen lock type menu, tap PIN.
2. Enter a PIN, tap Continue, re-enter your PIN, and tap OK to save the setting. The screen lock is set.
If you fail to enter the correct PIN after five attempts, you will be prompted to wait for 30 seconds before you can try again.
How do I set a screen unlock password?
1. From the Screen lock type menu, tap Password.
2. Enter a password, tap Continue, and then enter your password again to confirm it. The screen lock is set.
If you fail to enter the correct password after five attempts, you will be prompted to wait for 30 seconds before you can try again.
How do I set a fingerprint screen lock?
With a Fingerprint screen lock, swipe your finger over the Home key.
Note: Before using the Fingerprint screen lock option, you will need to register your fingerprint on your phone.
1. From the Screen lock type menu, tap Fingerprints.
2. Follow the prompts to set up your fingerprints.
How do I disable the screen lock?
Follow the instructions below to turn off your current screen lock.
1. From home, tap Apps > Settings > Lock screen and security. The Lock screen and security menu opens.
2. Tap Screen lock type. The Screen lock settings menu opens.
3. Draw your unlock screen pattern, enter your PIN or password, or scan your fingerprint.
4. Tap None. The screen lock is disabled.
What settings are available under Privacy and Safety and how do I access them?
Privacy and safety features include locating methods and emergency messaging. The following settings are available:
| Privacy and Safety Setting | Description |
|---|---|
| Location | Select the method used to estimate your location. You can also view the apps that have requested your location and review their history logs. |
| Private mode | Private mode allows you to hide and protect content you want to keep private. You must configure a security lock to use Private mode. |
| Report diagnostic info | You can choose to enable reporting of diagnostic info when your phone experiences technical problems. |
| Send SOS messages | Enable SOS messages to quickly send an alert to your emergency contacts by pressing the Power key three times. |
To access Privacy and Safety Settings: From home, tap Apps > Settings > Privacy and safety. The Privacy and safety menu opens.
How do I activate Private mode?
Private mode allows you to hide and protect content you want to keep private using supported apps. You must configure a security lock to use Private mode.
1. From home, tap Apps > Settings > Privacy and safety > Private mode.
2. Tap the ON/OFF switch to turn on Private mode.
3. Follow the prompts to set security for Private mode.
How do I enable reporting of diagnostic info?
You can choose to enable reporting of diagnostic info when your phone experiences technical problems.
1. From home, tap Apps > Settings > Privacy and safety > Report diagnostic info.
2. Read the consent information and tap YES to enable.
How do I configure SOS messages?
Enable SOS messages to quickly send an alert to your emergency contacts by pressing the Power key three times.
1. From home, tap Apps > Settings > Privacy and safety > Send SOS messages.
2. Tap the ON/OFF switch to activate SOS messaging.
3. Read the Terms and conditions and agree in order to activate SOS messaging.
4. Follow the prompts to set up emergency contacts and enable SOS messaging features.
How do I enable location services and change the location method?
To enable Location Services:
Before using any features that require location assistance, you must enable your phone’s location services.
1. From home, tap Apps > Settings > Privacy and safety.
2. Tap Location.
3. Tap the ON/OFF switch to enable Location services. Your phone’s location services are enabled.
– If you see a confirmation, follow the onscreen instructions to connect.
To change the Location Method:
You can change the methods used for determining your location.
Note: Location must be turned on to change locating method.
1. From home, tap Apps > Settings > Privacy and safety.
2. Tap Location.
3. Tap Locating method.
4. Select a locating method (e.g., GPS, Wi-Fi, and mobile networks; Wi-Fi and mobile networks; GPS only). Each mode has a description of which method or methods are used to estimate your location. Your phone’s locating method is set.
What options can be configured in Accessibility settings and how do I access them?
The following Accessibility options may be configured:
| Accessibility Option | Description |
|---|---|
| Vision | Configure accessibility features for vision. |
| Hearing | Configure accessibility features for hearing and sounds. |
| Dexterity and interaction | Configure accessibility features for handling and interactions with the phone. |
| Direction lock | Unlock the screen by swiping in a series of directions. |
| Direct access | Open your accessibility settings by pressing the Home Key three times in quick succession. |
| Notification reminder | Set the phone to beep or vibrate at set intervals to remind you of any unread notifications from selected applications. |
| Answering and ending calls | Answer calls by pressing the Home Key, and end calls by pressing the Power key. |
| Single tap mode | Dismiss or snooze alarms, calendar events, and timer alerts, and answer or reject incoming calls with a single tap. |
| Manage accessibility | Import and export your accessibility settings, or share them with other devices. |
| Services | Configure other accessibility services, if installed. |
To access Accessibility Options:
1. From home, tap Apps > Settings > Accessibility.
2. Set available accessibility options. Your accessibility settings are applied and saved.
How do I configure Vision accessibility settings?
1. From home, tap Apps > Settings > Accessibility.
2. Tap Vision to configure options:
– Galaxy TalkBack: Enable spoken descriptions of items you tap or activate.
– Galaxy TalkBack help: View tutorials on using Galaxy TalkBack.
– Dark screen: Keep the screen turned off at all times for privacy.
– Rapid key input: Enter selections by tapping and releasing, instead of double-tapping, when TalkBack is on.
– Speak passwords: Reads out characters entered in password fields.
– Voice label: Write voice recordings to NFC tags for information about nearby objects.
– Font size: Choose the text size for your phone’s screens.
– Magnification gestures: Use gestures like triple-tapping for magnification.
– Magnifier window: Magnify content shown on the screen.
– Grayscale: Display screens in grayscale instead of color.
– Negative colors: Screen colors are reversed.
– Color adjustment: Adjusts screen color for readability.
– Accessibility shortcut: Quickly turn on accessibility features using the Power key and a two-finger press.
– Text-to-speech options: Configure options for converting text to speech.
How do I configure Hearing accessibility settings?
1. From home, tap Apps > Settings > Accessibility.
2. Tap Hearing to configure options:
– Sound detectors: Vibrate when the phone detects a baby crying or doorbell ring.
– Flash notification: Flash the camera light for notifications or alarms.
– Turn off all sounds: Mute sounds made by the phone during taps, selections, notifications, etc.
– Hearing aids: Automatically adjusts sound quality for use with hearing aids.
– Samsung subtitles (CC): Display Samsung subtitles where available.
– Google subtitles (CC): Display Google subtitles where available, with options for language, text size, and caption style.
– Left/right sound balance: Adjust sound sent to left/right earphones.
– Mono audio: Compress stereo audio into a single mono stream for a single earphone.
– Auto haptic: Vibrate in response to sounds from downloadable apps like games.
How do I configure Dexterity and Interaction accessibility settings?
1. From home, tap Apps > Settings > Accessibility.
2. Tap Dexterity and interaction to configure options:
– Universal switch: Use customizable switches (external accessories, screen tap, front camera gestures) to interact with your phone.
– Assistant menu: Provides quick access to important functions via an on-screen shortcut. Configure options like dominant hand, edit items, Assistant plus features (contextual menus for some apps), touchpad size, cursor size/speed, and zoom percentage/magnifier size.
– Gesture wake up: Turn on the screen by moving your hand over it if the phone is face up.
– Press and hold delay: Choose how long the phone waits during a tap and hold gesture.
– Interaction control: Control how the phone interprets motions and screen touches. Block screen areas, disable auto-rotation and hard-key functions. Turn on/off by pressing and holding Home Key and Volume Down key simultaneously.
How do I configure other accessibility settings not covered under Vision, Hearing, or Dexterity and Interaction?
1. From home, tap Apps > Settings > Accessibility.
2. Configure additional accessibility options:
– Direction lock: Unlock the screen by swiping in a series of directions.
– Direct access: Access common accessibility settings from any screen by pressing the Home Key rapidly 3 times in a row.
– Notification reminder: Phone beeps at set intervals to remind you of unread notifications.
– Answering and ending calls: Select options such as pressing the Home key to answer calls, using voice commands (“Answer” or “Reject”), or pressing the Power key to end calls.
– Single tap mode: When enabled, use a single tap to dismiss or snooze alarms, notifications, alerts, and answer or reject calls.
– Manage accessibility: Choose settings for exporting, updating, and sharing accessibility settings as a file.
Note: Additional accessibility services you have installed are displayed under the Services heading.
How do I set up a new email, social networking, or picture/video sharing account?
The Accounts settings menu lets you add and manage all your email, social networking, and picture and video sharing accounts.
1. From home, tap Apps > Settings > Accounts.
2. Tap Add account. An Add account window appears.
3. Tap an account type (e.g., Samsung account, Email, Firefox account, Google, LDAP, LinkedIn, Microsoft Exchange ActiveSync, OneDrive, Personal IMAP, Personal POP3) and then follow the onscreen instructions to add the required account information. The account is added to the accounts list.
How do I manage existing accounts?
1. From home, tap Apps > Settings > Accounts.
2. Tap the account type to see the existing accounts. The account settings menu appears.
3. View and configure your account settings as desired. The account options are updated.
What options are available in the Backup and reset menu?
The Backup and reset menu lets you back up your phone’s data and settings before resetting your phone to its original factory settings.
| Account/Category | Option | Description |
|---|---|---|
| Samsung account | Back up my data | Use your Samsung account to back up your Phone log, messages, and more. |
| Restore | Use your Samsung account to restore your backup data. When reinstalling an application, backed up settings and data will be restored from your Samsung account. | |
| Google account | Backup account | Select the Google account used to back up data. |
| Back up my data | Enable backup for application data, Wi-Fi passwords, and other settings to Google servers. | |
| Automatic restore | When reinstalling an application, backed up settings and data will be restored from your Google account. | |
| Reset | Factory data reset | Reset all settings and delete all data on phone. |
To access Backup and Reset Options:
1. From home, tap Apps > Settings.
2. Tap Backup and Reset. The Backup and reset menu opens.
3. Set options. The backup and reset settings are applied and saved.
What happens during a Factory data reset and how do I perform one?
A Factory data reset erases all data from the phone’s application storage, including your Samsung account, Google account, all other email and social networking accounts, system and application data and settings, and downloaded applications. It is recommended that you back up important data before performing a factory data reset. Erased information cannot be restored.
To perform a Factory data reset:
1. From the Backup and reset menu (Settings > Backup and reset), tap Factory data reset.
2. Read the factory data reset information page and tap RESET DEVICE.
3. Tap Delete all. Your phone will power down and reset itself, which may take up to 10 minutes.
Once the phone has reset, it will run through the Hands Free Activation and update processes again. When finished, you will see the Welcome screen and Setup application.
What options can I set in the Language and input settings menu?
You can set the following options in the Language and input settings menu:
| Language and Input Setting | Description |
|---|---|
| Language | Set the language for your display and menus. |
| Default keyboard | Set the default method for entering text. |
| Samsung keyboard | Set Samsung keyboard options. |
| Google voice typing | Set options for Google Voice text entry. |
| Voice input | Set your voice search options. |
| Text-to-speech options | Set text-to-speech options. |
| Pointer speed | Set the speed of the pointer for a mouse/trackpad. |
To access Language and Input Setting Options:
1. From home, tap Apps > Settings.
2. Tap Language and input. The Language and input settings menu opens.
3. Set options. The language and input settings are applied and saved.
How do I select the default language for my phone and configure other input options?
To select the Default Language for Your Phone:
1. From home, tap Apps > Settings > Language and input > Language.
2. Tap an available language.
To configure other Language and Input Options:
1. From home, tap Apps > Settings > Language and input.
2. Set options:
– Set the Display Language: From the Language and input settings menu, tap Language and then tap a language to assign it.
– Set Input Method: From the Language and input setting menu, tap Default keyboard and then tap an input method.
– Set Samsung Keyboard Options: From the Language and input settings menu, tap Samsung keyboard and configure your keyboard options.
– Set Google Voice Typing Options: From the Language and input settings menu, tap Google voice typing and configure your options, including language detection.
– Set Voice Input When Using Voice Search: From the Language and input settings menu, tap Voice input, tap a settings option, and follow the onscreen instructions.
– Set Output for Text-to-Speech: From the Language and input settings menu, tap Text-to-speech options, tap a settings option, and follow the onscreen instructions.
– Set Speed of Pointer for Mouse/Trackpad: From the Language and input settings menu, tap Pointer speed, drag the bar to adjust the speed, and tap OK.
How do I monitor battery usage and display the battery percentage?
Monitor your phone’s battery usage through this settings menu. View which functions are consuming your battery’s charge and at what percentage.
1. From home, tap Apps > Settings.
2. Tap Battery.
3. Tap Display battery percentage to show the percentage of battery charge remaining on the Status Bar.
4. Tap items in the usage list to view details. Check your battery condition and access additional options.
How do I turn on Power saving mode?
Save battery power by activating Power saving mode, which reduces or turns off certain features to decrease battery consumption.
1. From home, tap Apps > Settings > Battery.
2. Tap Power saving mode.
3. Tap the ON/OFF switch to enable Power saving mode. Power saving mode is activated.
How do I turn Ultra Power Saving Mode on or off?
Conserve power and extend your phone’s battery life by using a minimal Home screen layout, limiting the number of usable apps, turning off mobile data when the screen is off, and turning off connectivity features such as Wi-Fi and Bluetooth.
To Turn On Ultra Power Saving Mode:
1. From home, tap Apps > Settings > Battery.
2. Tap Ultra power saving mode.
3. Tap the ON/OFF switch to enable Ultra power saving mode. Ultra power saving mode is activated.
To Turn Off Ultra Power Saving Mode:
From home, tap MORE > Turn off Ultra power saving mode. The phone returns to normal power mode.
How do I manage and view internal storage on my phone?
The Storage settings menu lets you manage internal storage on your phone. The following information for DEVICE MEMORY can be viewed:
| Storage Device Item | Description |
|---|---|
| Total space | View the total space/free space in your phone’s memory. |
| Available space | The amount of storage space currently available. |
| System memory | The minimum amount of storage space required to run the system. |
| Used space | The amount of storage space currently being used. |
| Cached data | The amount of data currently cached. |
| Miscellaneous files | The amount of memory used to store miscellaneous files. |
To Access Storage Settings:
1. From home, tap Apps > Settings > Storage.
2. View memory usage for the different types of information stored in your phone’s memory. Tap an item for more information.
How do I configure Date and Time settings?
Use the Date and Time settings menu either to automatically use the network-provided date and time or manually set these values, as well as select time and date format options. The following Date and time options may be configured:
| Date and Time Option | Description |
|---|---|
| Automatic date and time | Set the date and time automatically via the connected wireless network. |
| Automatic time zone | Set the time zone automatically via the connected wireless network. |
| Set date | Set the date manually (only available when Automatic date and time option is disabled). |
| Set time | Set the time manually (only available when Automatic date and time option is disabled). |
| Select time zone | Set the time zone manually (only when Automatic time zone is disabled). |
| Use 24-hour format | Enable or disable 24-hour format. |
| Select date format | Set the date display format. |
To Access Date and Time Options:
1. From home, tap Apps > Settings.
2. Tap Date and time.
3. Set available date and time options. Your date and time settings are applied and saved.
How do I access the Help menu?
The Help menu provides tips and guidelines to help you use your phone.
1. From home, tap Apps > Settings > Help. The Help menu and topics appear.
2. Tap on a topic to view its contents.
3. Tap SEARCH to search for a topic.
How do I activate a new phone or check the status of an in-service phone?
The Activate this device menu lets you activate a new phone or use additional self-service options such as checking the status of an in-service phone.
1. From home, tap Apps > Settings.
2. Tap Activate this device. The Self Service menu appears.
3. Follow the onscreen prompts to activate your phone or review your summary. Your phone activates. If already activated on an account, you will see a usage and plan summary.
How do I access System Update settings?
The System Update menu provides settings for keeping your phone up-to-date with the latest software.
1. From home, tap Apps > Settings > System Update. The System Update menu appears. From here you can check for updates, set auto-update preferences, and update PRL or Profile.
What information can be reviewed or set in the About device menu and how do I access it?
The About device menu lets you access important phone information, search for and apply updates, and view legal and safety information. The following About device items may be reviewed or set:
| About Device Item | Description |
|---|---|
| Software version | Check your current software version. |
| Hardware version | Check your current hardware version. |
| Status | Check your phone’s status. Status information includes helpful information about battery status and level, network information, service, roaming, addresses for IP, MAC, and Bluetooth, and more. It also includes the phone number and username assigned to your phone. |
| Legal information | Check copyright information, terms of use, etc. |
| Device name | Change the name of your device (other devices see this name when using Mobile hotspot or Bluetooth). |
| Model number | Check the phone’s model number. |
| Android version | Check the Android version number. |
| Baseband version | Check the phone’s baseband version. |
| Kernel version | Check the phone’s kernel version. |
| Build number | Check the current phone build number. |
To Access About Device Options:
1. From home, tap Apps > Settings.
2. Tap About device.
3. Select or view available options. Your phone information is displayed.
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